Plane (B757) was a little old, but loved the layout with bathroom up front for First.Class. Seats need updating, but overall very good .
Very smooth and easy checking in and nice crews and great roomy seat.
Major miss in rescheduling causing us to miss flight.
Cons: "The cabin was a little cool for me during at least half of the flight"
Pros: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Cons: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Pros: "On time, service was good"
Cons: "Food, I can't understand why the main course has such a poor taste and looks like it was eaten before."
Cons: "They lost my bags. Unacceptable"
Pros: "I never boarding this flight."
Cons: "Better communication skills."
Pros: "Great flight attendants and service. Plenty of entertainment selection to make the long flight enjoyable. The boarding was chaotic because of the airport facility."
Cons: "The airport is too small for loading a full international flight."
Pros: "We got earlier than expected to our destination"
Cons: "Perhaps educate passengers on the new Delta process of boarding. Too many passengers where disorganized; the crew tried very cars to direct people"
Pros: "The crew was great."
Cons: "More food."
Pros: "Crew was great"
Cons: "Thermostat broke, wi fi didn’t work. Temp 60 degrees entire trip. Sucked"
Pros: "Lovely crew. The food was tasty."
Cons: "It would’ve been nice to make up some flight time in the air from the 4 hour delay and multiple gate changes that were all announced too late to delay a trip to the airport :("
Pros: "5 hours delay"
Cons: "5 hours delay"
Cons: "The only problem with the food was it was all canceled because of rough weather."
Pros: "Good communication about weather and delay"
Cons: "No delay. Consider dropping the $75 standby fee."
Pros: "Wine included with meal no extra charge. Thanks"
Cons: "More comfortable seats in main cabin"
Pros: "low passengers, OK crew"
Cons: "crew was a bit cold, but OK"
Pros: "The crew really took care of us. You could tell they care."
Cons: "I wish the headphone jacks allowed standard headphones. I brought a nice set and didn't have an adapter. I used the ones they included which were ok, but not great."
Pros: "Good food, entertainment and Delta Comfort section worth the extra cost."
Cons: "Boarding at JFK a nightmare."
Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("
Pros: "Nice crew"
Cons: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Cons: "The flight was delayed by more than an hour. My seat's entertainment system was broken, so an 8 hour flight with not much to do other than sleep."
Pros: "After the long overseas flight this was quick. Nice that it included snacks and beverages."
Cons: "Had to sit on the run way a bit as we were coming in at Albany but not for very long."
Cons: "The flight from. JFK to Barcelona was delayed as well. Their computers were down in Atlanta. So everyone had to have their name hand typed into a computer when boarding. Then the pilot said that our bags are usually weighed and computerized for even distribution on the plane. That system was also down, so we sat on the runway waiting for that problem to be fixed. When we arrived at Barcelona, I unpacked and discovered a jacket and pants in my luggage were wet. The only place that could have happened was at JfK during their rain storm and the luggage weight issue."
Pros: "The flight crew were awesome"
Cons: "Not exactly the flight but the attendant white lady in Atlanta at the gate needs to sharpen her customer service skills, a bit obvious on who she prefers to deal with, as a foreigner and over 25 years of experience in dealing with the public, I felt the indifference. I frequently fly and my choice of airline is delta, this by far has been the only dissappointnent. Please do make sure this gets to the person in charge."
Pros: "Nice and helpful crew, fast service."
Cons: "The food was not good, the breakfast was tiny. Who wants a sweet muffin for breakfast!?! It was a very shaky flight. We sat in the back rows which might have done things worse. Not comfortable at all."
Cons: "My luggage was sent to another city"
Pros: "The crew on this particular flight was probably the nicest I've ever encountered on Delta. Sadly, that is rarely the case."
Pros: "Great service by crew!"
Cons: "Took too long to get on board."
Pros: "Flight attendant was nice. She changed my seat to the front cause the guy behind me was kicking my chair."
Cons: "They cancelled my flight from the day before and when they rebooked my flight, they could of gave me a better seat."
Cons: "Customer Service was horrid except for last attendant. At one point one rep sent us running out of a secured area to retrieve our luggage and then go to British Airways for connection. We had 45 minutes in front of BA ticket rep to get us on BA182 and they took so long we missed the boarding due to reps slow processing to issue ticket. Then we were stuck outside of secured area."
Cons: "Copilot was an hour late, inexplicably"
Pros: "The flight was uneventful and although we took off late, we arrived on-time."
Cons: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."
Pros: "On time departure; staff friendly; no security delays other than TSA now requires taking tablets out of luggage. Almonds instead of peanuts is a welcome change."
Cons: "Leg room on the regional jets. If the airlines narrow the space between seats any more, I will not fit into the seats. I am not overweight, just tall (6’4”). Luckily, the person in the seat in front of me did not recline their seat."
Cons: "no access to sky club"
Pros: "I'll chalk it up to the insanely high travel demands coincident with Labor Day."
Pros: "in economy class"
Cons: "very hard seats with not enough legroom."
Pros: "Crew was very good and nice on the flight"
Cons: "Flight terminal was changed about 30 to 45 minutes before boarding Flight was delayed due to AC problem Configuration of the plane was terrible. Little leg room but the windows did not align with the seats so a window was shared with two rows making it challenging to open or close a window without disturbing the passenger in the other row with whom the window is being shared. No charging outlets in the terminal or on the plane. Plane had no food to offer for purchase. Expected better from Delta."
Pros: "Flight was smooth and pleasant. Cabin crew was very kind."
Cons: "I flew on a 15 year old plane. After my excellent flight to LAS with AA, flying DL was a notable downgrade. No drinks and nuts/pretzels."
Cons: "Flight was cancelled and travel delayed by 24 hours."
Cons: "Plane was supposed to depart at 9:09pm. An announcement was made that in Atlanta which is Delta hub, there were no flight attendants for the flight so we had to wait for another crew to fly in. That's just unporfessiknal. To make matters worse, the gate agents didn't make announcements even if just to say we know this isn't good and we will update you asap even if just to tell you we are still waiting on word. Total silence and seeing the gate agents laugh and talk amongst each other was pretty bad."
Pros: "The flight attendant was pleasant"
Cons: "As usual, Delta regional jets with recurring mechanical problems change of planes, change of gates delay take off etc. This carrier has become a nightmare on this Detroit to Kalamazoo leg."
Pros: "Great meal in economy. Delta entertainment was free and very comprehensive. Plane was packed, but service was great."
Pros: "Boarding was a breeze and the staff at Delta was nice and courteous along with being clear for boarding zone instructions. Haven't had a problem yet with Delta! Also the pilot was great at landing so it was not as jerky as some flights I have been on."
Cons: "No complaints!"
Pros: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Cons: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
The Airbus A330 used on this leg needs to be refurbished. The seats are all damaged, the in-seat power did not work (both 110v outlets and USB outlets) - the IFE screen looked like it was about 10 years old and would not stay unfolded, it just kept flopping down. At one point the flight attendant offered to "fetch some tape" to hold it in place for the flight. I felt very bad for her that she had been put in a position where this was even a reasonable suggestion to have to make.
Never got to board the flight, was stranded at the airport for 10 hours.
It was far too cold. Had to wear my coat and use the blanket. Very unpleasant.
The in flight crew were not friendly. One flight attendant in particular kept passing by and hit me really hard with her body as she passed by and never once apologized or said excuse me. I’m his startled me every time. I got a drink only 2 times in 9 hours and when I asked for a drink of water I did not get. Also when I put the call button on, no one came. This made me sad as I’ve been very polite as always and I don’t fly with any other airlines.
It was all good as usual .Virgin and Delta work really good together so keep it up and I will be back in December😜👍john harrington
Pros: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Cons: "Cheaper baggage rates"
Pros: "Courteous and attentive crew from baggage check in thru baggage claim."
Pros: "Crew was attentive."
Cons: "Tiny, uncomfortable seats with warn cushions."
Pros: "The crew was outstanding and the good choices were excellent"
Cons: "The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system"
Pros: "The airplane was quiet My seat did not recline, but was seated in a different place where the seat reclined Bathrooms were clean and plenty"
Cons: "The remote controls for the entertainment system That you can’t reach the vents when you have to be buckled"
Pros: "The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep."
Cons: "The crew speaks to quick and the Australian accent is not always easy to understand"
Pros: "We liked everything about our Virgin Atlantic flight. They could not have been more helpful from the time we got our Boarding passes in London until we got off the plane in Washington DC."
Cons: "There was nothing to dislike on this part of our trip with Virgin Atlantic."
Pros: "The crew was professional, responsive and friendly."
Cons: "The following experience goes down in history as the worst ever because: we had a 3.5 year old child, and mom and dad seated directly in front of our row. The couple ignored the instructions to move seats forward during meals making it impossible to eat. They placed their luggage in the overhead compartment belonging to both rows, which wasn't a problem if they hadn't proceeded to open and close the compartment every 20 minutes. The 300 pd dad repeatedly stepped on my broken toe while reaching for his luggage, while rattling around and disturbing sleeping passengers. And, sadly the child repeatedly threw temper tantrums without any care or effort of intervention from the parents. In short, they terrorized the surrounding travellers. In contrast, my outbound flight, also had a family seated in the row directly in front. This family was the antithesis, considerate and respectful of their fellow passengers. Susan Laws"
Cons: "Incredibly uncomfortable, not enough minimum space to fit my knees behind seat in front when front passenger reclined. 6 hours is too long to have a metal rod sticking straight into your knee caps. Shoulders were squished between other passengers and had to sit twisted the whole way and Im not a large person, but am 6ft. Cabin crew impolite and unhelpful. Food was awful and made my friend sick."
Pros: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Cons: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."
Pros: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Cons: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."
Pros: "Complimentary newspaper Food service"
Cons: "Overhead reading light"
Cons: "the food selection did not meet my diet restrictions. Found it hard to avoid due to hunger over the duration"
Cons: "You charged me for a checked bag. This wasn't made clear when I booked the flight."
Pros: "Nice airline, great crew and service."
Cons: "Leg room and space was great but the seats could use some more cushion."
Pros: "Free everything...food, wine, spirits, movies, etc. Nice crew!"
Cons: "Seats a little hard, main dinner dish was a little odd but okay."
Cons: "Seats in economy are way to small and very uncomfortable if tall. Too close to the seats in front of you. I was miserable all the way to London."
Pros: "I loved the movie choice!"
Cons: "The head rest comfortability, could be softer as well as the pillows, they could also be softer."
Pros: "Even it was a 12-13hrs flight, I had been my best flight ever in a long flight. Virgin really exeeced my expectations."
Cons: "The seats are a bit uncomfortable for such long flights. Crue was excellent"
Pros: "Seat is very comfortable"
Pros: "The food was AMAZING. No, seriously. Everything we had was great."
Pros: "I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!"
Cons: "Refund of the whole flight."
Pros: "I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious."
Cons: "The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!"
Pros: "Australian airports are wonderful."
Pros: "Having a not full flight and room to spread out. The Dreamliner is awesome. On time departure."
Cons: "The wifi did not work at all, and I think I was charged 3 times Landed 30 mins early and then waited an hour for the gate, I get that things happen but we have been on the plane for 11.5 hrs. Figure it out!"
Pros: "Virgin has the nicest staff, good food, and excellent movie options. I had a great time on my flight!"
Pros: "They were were very kind and helpful to all passengers"
Pros: "The staff, the food , everything was good. We were in premium economy and were impressed ."
Cons: "I have trouble walking and the golf buggy never arrived to take me and another lady to the airoplane so we had to walk."
Pros: "This was my 3rd time to fly to Brisbane, Australia. Love flying with Virgin Australia. They have great service and friendly staff."
Cons: "I brought my own padded seat, but it is a long flight, so it's best to get up and walk around as much as you can."
Pros: "Very professional crew throughout."
Pros: "The crew left my breakfast in the sear next to me because I was asleep (unfortunately i didn't notice till I started to disembark...)"
Cons: "I couldn't get comfortable enough to sleep very well, even though I was in a window seat (which I can normally lean on)."
Pros: "The space you have with your legs is sufficient and the chairs are very comfortable. The food was really nice. I enjoyed the trip, although it was a long one."
Pros: "Great selection of entertainment. Crew was very accommodating. Food and drink service was great."
Cons: "Boarding process was slightly hectic."
Pros: "Dont whish to comment unless a human being can contact me and help me get the $200 travel voucher I was promised. It was so stressful its the least that can be done"
Pros: "Mostly everything was fine."
Cons: "Not really anything particularly that I didn't like."
Cons: "Let's see, my connecting flight was delayed. I missed my Sydney flight so they put me ona flight to Brisbane which was actually pretty great. Then, oh then they lose my bag. Two days later I guess is an appropriate time to then put it on the next flight? What? My bag is 20 pounds, smaller than a standard sized Dachshund. And low and behold they said I can spend up to $50 on necessities. Too kind, virgin Australia, too kind."
Cons: "Cold draft at all times."
Pros: "Staff excellent - Inflight screen useful."
Cons: "Could not do online Check in - apparently as there were 4 separate legs on my Ticket."
Pros: "I've been flying with Virgin Atlantic from the states to London on multiple occasions. It's an excellent airline with respectful and attentive cabin crew, food is delicious with variety of choices, comfort is quite good, In addition, I admire the touching gesture of Virgin Atlantic with their support for children around the world. Top class!"
Cons: "A bit better options with movies and music in the entertainment department."
Cons: "Very uncomfortable seats, food was bad"
Pros: "free wine, good food, and friendly cabin crew? what more could you want? oh, a good variety of entertainment. I watched two documentaries and "The Lobster" a great choice, never would have seen it otherwise."
Cons: "The seat cushions are really hard and not very comfortable to sit on for a long flight. If you could get a higher density foam that would be great. my bum was a bit sore/uncomfortable."
Pros: "Great service, comfortable and punctual"
Voir avis précédent qui regroupe les deux vols
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Slow boarding in Seville, no chance to check-in online🥺
They canceled our flights that went on anyway.
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Cons: "The plane is so old..,"
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Pros: "Very professional"
Cons: "Lost luggage"
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "The crew"
Cons: "Seat comfort"
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "The service"
Cons: "The seats"
Pros: "Good flight, very attentive crew."
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pros: "Everything excellent. Comfortable seats in business."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "Left ontime and service was excellent."
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"
Pros: "Absolutely nothing!"
Cons: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Pros: "Good efficient flight crew friendly and helpful"
Pros: "Flight was on time and quick and comfortable"
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "Comfort economy well worth the extra."
Cons: "old plane, tight and uncomfortable"
Cons: "suitcase didn't turn up, although connection was quite tight"
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Loads of leg room"
Cons: "Loved everything"
Pros: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Cons: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Pros: "Except for my negative comment, a good flight."
Cons: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Pros: "KLM food and service are great"
Pros: "Even for a 50 minute flight, drinks and sandwich was provided"
Pros: "early arrival,comfort"
Cons: "late boarding while standing around waiting for pilot to ararive"
Pros: "During my first flight from East Midlands England to Amsterdam I lost my baggage by another airlines and the KLM crew was very dedicated and supportive until they found it and check in for me... Many thanks and I wouldn't forget it."
Cons: "Lost lugage not yet delibered"
Pros: "Good service."
Cons: "Business is EconAnthro my seats with the middle seat open."
Pros: "Everything was good."
Cons: "The breakfast."
Cons: "less expensive wifi. more confortable seats"
Pros: "Flight time, availability on short notice"
Cons: "Delayed, no communication, delayed at boarding, sat at arrival with no gate."
Pros: "The crew was friendly"
Cons: "I paid extra to pick seats for my fiance and I and when we arrived at the gate, they had changed my seat without any advance notification"
Pros: "Great price!"
Cons: "More food."
Cons: "We made reservations on Premium economy which was overbooked so we did not get a seat assignment until reaching the gate. However they upgraded us to business class so we were delighted."
Pros: "the food was great, and they served dinner right away so passengers could get some sleep before arrival"
Cons: "Poor service, horror food, and terrible check in attention. On top of this, they lost my suitcase!!!!"
Pros: "Food was great! Service was excellent."
Cons: "It was a long flight. I personally do not like to use washrooms on a plane but with all those hours you just have to. That's not their fault....it is me But they made your flight to be the best that can be"
Pros: "Confort and good treatment."
Cons: "I didn’t have the opportunity to chiíes seats."
Cons: "Kept the lights on for too long serving dinner. Forgot to serve the middle section beverages during breakfast."
Pros: "Aircraft was comfortable and spacious"
Cons: "It was super cold, not even with 2 blankets made it"
Pros: "Staff was cheerful and nice"
Cons: "same as above. Was not on this flight"
Pros: "Upgrade to economy premium was well worth the extra fee."
Cons: "Coffee could have been better."
Pros: "The 777-200 airplane was nice and comfortable"
Cons: "When we deplane the aircraft was a surprise having no shoulder just staircase"
Pros: "Left on time, arrived early, the service and the food was great."
Pros: "Great service and clean airplane."
Pros: "The entertaining, the aircraft"
Cons: "The food"
Pros: "Eventually, the actual flight was fine."
Cons: "Initially delayed by 3hours (mechanical) which was American Eagle couldn’t get their “bucket of bolts” to Springfield, MO on time so we missed our flight out of Charlotte to Barcelona. Then we were rerouted through Chicago, but lost our first class seats and were bumped back to coach. This was after I had bought first class tickets for the entire trip only to be told 3 months before leaving that AA decided to switch planes on our domestic flight so there’s were no first class seats. THEN, in Chicago we tried to get first class seats on British Airways which would have been fine but After being sent to another terminal (after the bus to that terminal had stopped running) we were turned back because British Airways wouldn’t accept the boarding pass that AA had issued us. Now, having to go back to the first terminal to DISCUSS all this, we miss that flight and wind up stuck in Chicago for another 24 hours. Then, that flight was delayed by 3 hours, so we lost a day and a half of our vacation."
Cons: "The cabin crew on the flight to Barcelona acted like they really didn't want to be there. From telling me that they'd serve everyone when they had the chance when I asked for water to shouting down the aisles to each other while passengers tried to sleep and having an overall feeling of being incredibly stressed out by basic requests (a bottle of water, help operating the entertainment screen, etc), they made the flight decidedly less enjoyable than an intercontinental flight in economy class already is. They were not rude to me personally, more just disinterested and apathetic, but I did witness one of the flight attendants being downright rude to another passenger. This was not a British Airways crew, but an American Airlines crew, and they treated us like they were doing us a favor by paying us any attention rather than treating us like it is their job to serve passengers courteously."
Pros: "Plentiful wine. On time departure and arrival."
Cons: "Food. Pasta was un-eatable. Cutlery flimsy. Napkin like a kleenex."
Pros: "much room. great entertainment. great crew"
Pros: "The confort seat, and service"
Cons: "Crew didn't walk around to offer wanter/drinks except during meal time and it would have been nice if they did."
Pros: "The airplane was nice and comfortable"
Cons: "They broke a wheel on my luggage."
Cons: "Why is coffee such an exorbitant request?"
Cons: "There was a hour delay, waiting for crew. But the flight and crew were very competent."
Pros: "I haven't flown AA in a while, I was impressed with the entertainment and food!!! They had a variety of movies. Also, the food was simply but delicious! I had the pasta and it was good!"
Cons: "I feel like they are cramming more seats on a plane. I am 5'2 and I felt I had no leg room!!!! It's an international flight, they should be some roominess!!! I rather chose an Asian airline than a USA airline. I can't believe the space!"
Pros: "I liked the entertainment, crew was very nice, I had no problems when boarding and dinner was fine."
Cons: "Breakfast was lacking, I did not enjoy anything I was given. A hot breakfast would be very nice or even bread with butter would have been a nice option."
Cons: "In January, we booked a 5:40pm fight through Kayak to Barcelona. July 7th, the day before our flight kayak sent us an email with a different time. Apparently, this flight had been dropped and completely changed to 5 hours later on February 2nd. Kayak didn't care to tell us until the day before. We ended up having to book a new connecting flight which cost us $250. Ive always booked with kayak and now I fear I will never again. I would like a refund for the $250 or a flight stipend. My name is sarah chambers"
Cons: "Pretty much everything"
Pros: "Great staff. Decent food. Great entertainment selection"
Cons: "Boarding process was a bit messy"
Pros: "Clean equipment and good food"
Pros: "The flight went very smoothly once we were finally on our way."
Cons: "Kiosks that worked were rare. Crowds trying to get boarding passes and finally getting their luggage checked were huge. Not enough staff to help confused passengers. Overall, the situation was something I have never experienced with any other airline."
Pros: "This was British Airways operated by American Airlines. I'm usually not a fan of American Airlines but this was a pleasant surprise. Plane was on time and pleasant. Seating was not roomy but what we expected. We were served dinner with option for and simple breakfast. Entertainment system was up to date with personal screens and choice of movies and games."
Cons: "There were six of us flying and we choice this flight because it was the lowest cost we could get per seat. When we try to check in for seating, we ended up having to pay significant fees to get seats together. I feel like this wasn't upfront and we may have used other Airlines/ flying times if we realized this wasn't the cheapest way to go. (I'll have to read the fine print better next time)"
Pros: "The meals were good and the flight attendants were very pleasant."
Cons: "The space and seats were uncomfortable. The seat my husband was sitting in (30A window seat), the touch screen seemed to have some technical issues, for it did not recognize when you touch the screen. It was a bit frustrating trying to select entertainment. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane, therefore almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport service desks and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive."
Pros: "Absolutely nothing. I was upgraded from business and would have been better in business."
Cons: "The seats were horrible. The tv screen was so old and small I could barely see anything, and the sound kept cutting out. The food was the same quality as business class with less choices and no menus. The staff kept forgetting to clear the table or refill my wine glass. I never had to use the call button on a flight before, but on this trip I was constantly hitting call or flagging people down. If I had actually paid for 1st class I would have been livid."
Pros: "An agent found me a window seat for the Chicago-Barcelona leg of the trip with extra leg room. That was amazing. Also, the lost luggage assistant for American Airlines was super helpful and nice. Also, the 787 (I think that was the Chicago-Barcelona craft) was a very enjoyable airplane. It was super smooth. It had high tech windows that adjusted the amount or type of light that could filter through the windows depending on the settings."
Cons: "When I arrived in Barcelona my Bag went missing. It showed up an two hours after my flight landed."
Pros: "Everything. I had no problems at all when coming to Barcelona last week!!"
Pros: "The TVs/back of the chairs were great because they could shut off completely so there was no screen glare when you want to sleep, the headphone jack worked with good sound quality, and there was a decent movie selection. Staff was courteous and the food was fine."
Cons: "This flight itself was great overall. No complaints. The only thing I didn't like was that I'd wanted to book a return direct flight on American Airlines as well, but the price skyrocketed from a few hundred to over $2200, which is just outrageous, so I booked TAP Portugal instead. My friend paid under $600 round trip and it boggles the mind that the same flights shot up to over $2k... It's not realistic to expect customers to stay loyal to an airline that prices them out."
Pros: "Crew was very courteous."
Cons: "Delayed departure."
Cons: "Delayed 1 hour because crew announced there was a discrepancy between # passengers boarding central records. Flight crew didn't do anything to comfort passengers during this. Captain made one announcement about turbulence once at the beginning but nothing else for 1/2 hour or longer long turbulence period. Crew took away tray without asking. Ran out of water. Doors did not open for quite awhile after docking but crew said nothing. Seats so small one had to keep elbows glued to body to eat without touching neighbors. Felt like cattle being driven to slaughter. Min"
Pros: "Crew was helpful and provided sufficient food and drinks. Plane was late."
Cons: "The plane was late. Took a long time to turn over and the seats were not very comfortable. This was a flight operated by American Airlines"
Pros: "Another great flight. On our plane the entertainment was free and I was able to watch a lot of movies. We even landed early"
Cons: "I know it was a very long flight and my butt and legs were hiring by the time we landed. Also I'm lactose intolerant. And I wasn't able to eat any of the food. But it did look good. But overall a very good flight."
Pros: "Every single crew member was extremely helpful and friendly. Also the leg room was acceptable compared to similar airlines. Comfortable seats and smooth flight. We were even 20 minutes early to BCN!"
Cons: "The plane was very old and the entertainment was okay... That's if your screen worked, which mine did not. An 8 hour flight without entertainment is not the best scenario. Also, I know it wasn't just my screen that wasn't working."
Pros: "Good crew"
Cons: "Some free snacks could have helped"
Pros: "Crew excellent"
Cons: "Boarding process lengtoamd flight delayed"
Pros: "Food was good and service excellent"
Cons: "The plane was very unconfortable"
Cons: "Comfortable all crew very helpful and polite"
Pros: "I found the overall flying experience on this flight really enjoyable! The service and atmosphere was very good!"
Cons: "There was nothing I didn't like."
Pros: "Flight crew were cordial"
Cons: "Heathrow was a nightmare, didn’t find out gate until a few minutes before boarding. Flight was delayed over 3 hours, communication was nonexistent. Flight was uncomfortable, seats were tiny."
Pros: "Smooth experience"
Pros: "Arrived safely at destination."
Cons: "Even coffee cost money? Had to request water. Just cattle moving through."
Pros: "Crew in club was excellent. Could not ask for more."
Cons: "Ground staff absolutely unorganised and rude. Boarding a complete shambles. No announcement, no group and priority boarding. This resulted in us losing our a slot and the flight to be delayed by almost an hour. One would think they have never boarded a plane before."
Pros: "Quick boarding, smooth flight"
Cons: "You had to pay for your drinks and snacks on the plan."
Pros: "Boarding was smooth as well as the flight."
Cons: "Seats are not as comfortable as the 747 ones."
Cons: "Had to pay for a cup of coffee"
Pros: "After 18 hours of travel I just slept on this flight. Got on, fastened my seat belt, and don't remember take off or landing!! But the plane was MUCH cleaner and nicer than our international flight."
Cons: "Flight crew was a bit loud and it woke me up a couple of times, but it was at 2 pm. So I didn't expect them to be quiet."
Pros: "Not much"
Cons: "It was late, it was cramped, they make you pay for everything suitcases, soft drinks, the lot, next time we will consider who we spend our hard earned cash with Disappointing as I am a real advocate for BA"
Pros: "Easy to make the connection flight, very informative ."
Pros: "Pilot gave good communication of flight progress, and arrived early."
Cons: "Slow boarding and disembarkation processes."
Pros: "Friendly staff"
Cons: "We had to pay 55 euro for a checked bag. Since when do you not get one checked bag for free. Also had to pay for a coffee"
Pros: "Nothing in particular but it was positive."
Cons: "It was quite crowded but still fine. I would have appreciated a snack and a drink but this is not a reason to be disappointed."
Cons: "Boarding an absolute chaos, rude ignorant staff, old dirty airplane"
Cons: "I would think that for over $1,000 I should not have had to pay for food or drink!!!!!"
Pros: "First the flight was delayed, as it was the flight going to London. Then, BA staff did not provide timely information, and were disorganized without giving clear instructions to board the plane."
Pros: "We got to Barcelona safely"
Cons: "Paying for something basic to drink is something you'd espect on Spirit airlines not British Airways. The cabin crew and gate agents were rude and inconsistent with their behavior. They used to be full of class and unfortunately they are now trash. If I have other choices I will most certainly not choose BA."
Pros: "Very clean jet and friendly crew"
Cons: "No entertainment or complimentary meals"
Cons: "Misleading about food policy."
Cons: "Crew was virtually invisible. Entertainment system very dated."
Pros: "Crew friendly"
Cons: "Food bland and limited choice Do not like the new bottle service in Club Service slow Seats very uncomfortable and less seat pitch than on other airlines"
Pros: "convenient flight times, friendly and helpful staff."
Cons: "Euro Travelers have to pay extra for refreshments during flights."
Pros: "More space than newer airplanes."
Cons: "No onboard entertainment."
Pros: "lost bag not delivered yet, more then 24 hrs now and still waiting"
Cons: "It is a short flight"
Cons: "No food Uncomfortable seats Rude staff Very overpriced"
Pros: "The inflight entertainment was terrific The crew was friendly"
Cons: "When we landed in London, we had to wait take a long bus ride to the terminal, and then we had the absolutely longer line for passport control in Heathrow. My seat didn't have enough leg room for my Feet and a small bag. The breakfast was just a granola bar"
Cons: "The space on the seat"
Cons: "Nothing was provided for free, no snack, no drinks. Porridge I ordered was really watery."
Cons: "Plane was late boarding, updates were not prompt."
Pros: "Everything went very smoothly."
Cons: "Seats on the flight London to Barcelona weren't as comfortable but it's not fair as it's just the model of airplane. Although modern seats just weren't that good to try catch some sleep."
Cons: "Too many busses to take to different terminals."
Cons: "They ran out of food. Did not get a choice"
Pros: "Klean sears"
Cons: "Full flight"
Pros: "Quick and painless"
Cons: "Delay. Poor food."
Cons: "The flight was delayed by 4 hours because maintenance needed to change a tire on the airplane. The delay would have been acceptable if it wasn't for the excuses the airline offered. First, they said maintenance couldn't find a spare tire, and when they did rob a tire from another plane, they said the delay was due to FAA paperwork. These reasons, most likely true, suggest American Airlines (British Airways sub-contracted this flight to its partner, American Airlines) was not prepared to handle such an emergency."
Pros: "I made it safely to Barcelona"
Cons: "Where shall I begin? The crew was ok, makes me miss flying JetBlue, the crew can learn a lot from them in what customer service and friendly crew is about!!! In my opinion, if they had the chance to learn, this crew would be the same as they are, because it feels like, get them in and complete the shift. The seat was so uncomfortable that I spent the entire 9 hrs awake. The entertainment was terrible. When watching a movie you can't simply start it when you want so if you miss show time when it started you have to begin where it is...I hope that 1st class is different than what it feels like to ride in coach because it makes me feel like steerage! I most certainly would not take this airline to Europe unless I had better accommodations because being in the coach section sucks!"
Pros: "Everything was on time. The plane was kind of full but the flight attendants really tried to reseat passengers that wanted to change their seats. To me, that's above and beyond, being in the service industry myself. The entertainment was really diverse and offered many options. The food was good and the red wine was excellent. The pilot gave us regular updates about the flight and the weather in Barcelona, our destination. The seats were roomy and comfortable. Restrooms were very clean."
Pros: "The crew were pleasant"
Cons: "Sold as a BA flight but it wasn't BA but Vueling a subsidiary of BA. This is in the small print and feels like a deliberate misleading statement. Far worse than other budget airlines like easy jet. Poor organisation and lack of staff with adequate training resulted in lack of information, long queues at check in and delays with take off and baggage collection. Practically queued for 2 hours. Make sure you arrive at least 2 30 hours before check in or you may miss your flight."
Pros: "Great, easy trip. Nice plane, smooth skies."
Cons: "It took over an hour for us to take off because the cargo door would not close and an engineer had to come do paperwork. The pilot kept saying, "In 15 minutes we will leave" over and over."