Pros: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Pros: "Great crew, good in-flight movies. Good food."
Cons: "Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep."
Pros: "Crew was great !!!"
Cons: "Seating in upper class is uncomfortable and bedding is not fresh."
Cons: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Cons: "There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline."
Pros: "The crew were lovely and the seats were ok."
Cons: "Not a lot to Improve on to Be fair"
Pros: "Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific."
Pros: "Not crowded. Crew was good."
Cons: "Not taking a bus to board the plane."
Pros: "The crew was very good and there was enough leg room."
Cons: "The dinner option was underwhelming."
Pros: "The crew was outstanding and the good choices were excellent"
Cons: "The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system"
Pros: "As usual, punctual flight with friendly crew."
Cons: "Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights)."
Pros: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Cons: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Pros: "Food was very good"
Cons: "Economy passengers kept coming onto business class as our crew member was absent to often and didn’t police it"
Pros: "Limited numbers in the top deck, silence, service and deplaning first."
Cons: "Food has to much of an asian slant."
Pros: "Everything except the food"
Cons: "The food is atrocious. Even if I have to pay to upgrade my meal, I would..."
Cons: "Seats were tight."
Pros: "The flight felt so short, service was amazing, food was good. Great overall experience."
Cons: "Bed was incredibly uncomfortable in first class. It was like sleeping on the floor. People talking loudly in the bar late into the night, which made it even harder to sleep. Didn’t sleep a wink on this 10 hour flight."
Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Pros: "Fast boarding, not a crowded flight, ahead of schedule."
Cons: "Paid extra for my check in bag."
Cons: "luggage never made it to Boston? Don't know who's fault it was.Problem was corrected."
Pros: "The crew was pleasant and attentive"
Cons: "The entertainment system was not good. The touch screen was not calibrated and very hard to select and scroll through. The flight was over a hour late so we missed our connection. Got rebooked okay, but after traveling for 18 hours having to wait three extra hours was a drag."
Cons: "Everything incl customer service at the airport"
Cons: "Incredibly uncomfortable, not enough minimum space to fit my knees behind seat in front when front passenger reclined. 6 hours is too long to have a metal rod sticking straight into your knee caps. Shoulders were squished between other passengers and had to sit twisted the whole way and Im not a large person, but am 6ft. Cabin crew impolite and unhelpful. Food was awful and made my friend sick."
Cons: "Staff was not concerned about anything, vague and uncaring..this was my son flying across the Atlantic idiots!! One pissed mom!!!"
Pros: "Food and entertainment was excellent"
Cons: "Staff seemed a bit stressed and busy but very efficient"
Cons: "Flight was an hour and a half late boarding, sat on the tarmac for 45 minutes, and there was no offer of complimentary beverages. Very barebones level of service."
Cons: "Virgin Atlantic continues to give great service. Their lounges are way above all other airline lounges. It is difficult to get well prepared and fresh fish in lounges, but Virgin Atlantic knows how to do it."
Pros: "I had a comfortable flight to Tobago. Staff was quite friendly and helpful"
Pros: "The personal care and attention."
Cons: "Old movies and few entertainment choices"
Cons: "Service is super fast"
Pros: "Good entertainment, food and in-flight crew"
Cons: "Because this flight was delayed it was a miracle (involving running til my throat literally bled) that I made my connection. Ground crew could not have been less helpful - even to my friend who they knew was trying to get home to attend a family funeral."
Pros: "Amazing food and drinks, and to top it off we were served a frozen ice cream treat during our flight."
Pros: "On time."
Pros: "Good Virgin experience though food was not brilliant"
Cons: "Seating was very uncomfortable. Hardly any padding in the seats and very little leg room. Far worse than any previous Virgin flight."
Pros: "I liked that the boarding went really fast and the staff at the JFK airport was super nice and helpful."
Cons: "I didn't like how rude the airplane crew was and how useless and unhappy they were. The sits were very uncomfortable and the food didn't have any taste."
Pros: "Virgin Premium economy offers a great up-grade on economy. Seperate check in (faster), seperate boarding (earlier), better food, service and more room than economy."
Cons: "There appears to have been an increase in cost above that you expect percentage wise. There has been reduction in the quality of the food."
Pros: "Flight okay and staff attentive. Seats still to close together. Had to purchase seat to guarantee not be in middle rows. Plane very warm throughout flight."
Cons: "Selection of entertainment good but touch screen very unresponsive. Hard to change volume and maneuver. Ear sets would not stay connected."
Pros: "Nothing because I was given a middle seat"
Cons: "6'4 and I get a middle seat.."
Cons: "Seat reclining happens even during meal time and landing! I had to ask crew to get passenger in front to put seat back upright during meal time!!! Crew should've noticed themselves and ask the passenger without my prompting!! So annoyed!! I complained to VA too"
Pros: "comfort, entertainment, food"
Cons: "Both my departing flight and returning flight had broken wifi on it. Very bummed"
Pros: "Flight attendants were nice."
Cons: "Was denied the seat with extra legroom that my husband had paid for. One of my suitcases (zipper) opened on the conveyor belt, maybe it was tossed?"
Pros: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Cons: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Pros: "Everything except the plane itself"
Cons: "Plane cramped"
Pros: "Mostly everything was fine."
Cons: "Not really anything particularly that I didn't like."
Pros: "I liked entertainment options on your phone but at the same time there was nowhere to plug your phone if it ran out of battery."
Cons: "The boarding was good but we did not depart o time which did not cause us to be on time to our destination. It was international flight for almost 4 hours and there was no foodie snacks serve. Only tea or coffee. For a international flight more than 2 hours you should offer something else, soda juices and a snack at the very least. I guess the reason why I am feeling this ways is because I flew with virgin a couple years back to London and was so impressed by he service and the airline and the great quality modern vibe. It was the W hotels of the airlines industry and this time I really want impressed."
Pros: "The comfort of the flight and entertainment."
Cons: "My bag was not put on the correct flight so I had no bag for 3 days, they were slow in getting my bag to Bali from Sydney. It was really unacceptable. The food was horrible, I only ate it because I was starving. Flight was delayed from Sydney to Bali, which caused me to miss my pick up. Not sure if I'll fly with them again."