The entire experience from boarding to landing was amazing! The crew were very friendly. Will definitely be back.
The crew was very kind and made going to Hawaii relaxing and fun to look forward to! Thank you Southwest for a pleasant flight!
Southwest was greaat! The most expensive but the least upsetting for those we were flying to see.
Boarding was easy. The seats are small and fairly uncomfortable
The Southwest experience has definitely taken a dive from its early days. You can no longer deferentiate from other airlines. Air travel is too expensive. Southwest is no longer budget friendly. They have lost me as a loyal customer.
The wifi on the plane is great. The only issue that I have is that I prefer an aisle seat and on my trips this week, I was either in the middle or window. If we can work to secure aisle seating, I will be thrilled. Nice trip.
Great flight but super high price. Glad it was a business trip and not personal
Flight wasn’t even full, but too many carry-ons caused us to run out of bin space. New bag fee has folks who would usually check their bags carrying on. Watching Southwest morph into Spirit/Frontier is so sad to watch
It was a perfect flight in all aspects! Both legs!
The plane arrived 25 minutes late, and the Wi-Fi was slower than it usually is.
Checkin was good, fllight ws good. Onlly complaint is lack of foot on 6 hour flight from Seattle to Boston. Snacks were flimsy - chips and cookies. could have offered something more substantial for such a long flight. I know you can buy food in airport but for the price you pay for a ticket, they should step up for the passengers.
Flight delayed for two and half hours and then canceled altogether due to mechanical issues. No mechanic onsite to fix so had to send one from LAX.
There was a security issue at the airport and we were unable to land. We circled endlessly and then landed at another airfield for fuel. We then circled the airport again, almost landed but didn’t fully touch down before circling again. I am thankful to the crew for keeping us safe- the issue was the airline and staff at the airport getting us seats on our connecting flights. That part was hours of searching for someone and getting in double my steps.
Thank you for not flipping the plane on the run way. You guys get a 5 star rating for the flight!!!
Flight delayed about 2 hrs so it made it a VERY late night
Plane was turned around due to fog half way into the flight, Delta did not properly direct passengers to stay on same flight and instead failed to properly rebook on Alaska
I appreciated being upgraded. I was very disappointed with my 13 hr layover in Seattle to geg, while my friends who flew Alaska made it home as scheduled. I had to reserve a hotel on my dime.
Really liked the choice of the 4 free snack options. Crew great. Good vibe on plane.
There was no wifi even after my husband paid for wifi it wasn’t working. The plane looked and felt old.
Flight and seats were great. Food service was average at best. The real main problem we had is that we got cheeseburgers for the kids but the plates was extremely hot. Like ridiculously hot and the stewardess never said anything. Luckily or unluckily my wife touched the plate and was able to deal with it before the kids got burned.
