The plane had seats is about the only positive thing that I can think off.
There was a incident during takeoff (bird in engine) so we had to land again, an accident that obviously can happen. What happened after that was a incredible demonstration of the inability of this airline to communicate and assist passengers!!!
They may be able to advertise but their operations and ability makes you wonder if they got their license to operate in a box of breakfast cerial!!! Complete caos and lack of knowledge of basic passengers rights was blatantly demonstrated as well as their complete lack of resources headed to deal with a situation like that.
Do not confuse this company with a proper airline because they definitely do not deserve to be ranked as one!
we were stranded in aberdeen due to flooding and were to miss our connection to vietnam. we were expecting the worst when we called BA but the service representative could not have been more helpful or efficient. she had us booked in the next couple of days all the way to our door. she was positive and we could tell she really cared about our plight.
Flying Lufthansa was a good choice on my part - boarding was easy, the entertainment selection was wonderful (when I did take advantage of it), landing was very smooth and we exited fairly quickly.
Though this isn't a complaint directed to Lufthansa specifically, it's worth mentioning that I had paid for a $700 seat and only had access to half of it. A woman who sat next to me decided to not only to claim the arm chair between us (which is not a huge issue), she also decided to have her arm take up over a third of my personal space. For 10 hours, I was squished and no arm push-back proved to be successful at reclaiming my seat territory. Luckily, I slept 75% of the time (though very very uncomfortably). I'm flying home on Wednesday and hope my luck will be a little bit better this time around.
1 1/2 hours after boarding the fligh was cancel. After rebooking we fly next day thrue Barcelona to Miami.
In Miami i had to buy new thicket to Orlando and pay for luggage.(American did not accept ticket I received in Malaga)
Finally I arrive in Orlando the third day of travel. Bozena P.
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