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There were not enough extra leg room options to purchase. Also the seat Infront of mine was broken and the gentleman literally laid back into my lap for the whole trip. This was the most uncomfortable trip I have ever been on

A lot of things can be done to improve in flight experience

We fly Bussines class and we didn’t feel like it is. Out luggage didn’t arrive and we have to return again next day from our hotel to airport to get them. Still waiting. No information from Turkish airlines Very poor customer service I think booking through kayak it was wrong decision

Seat assignments for family traveling with 2 children. Loud crowd during sleep time

Seats were very tight with poor legroom - and I am average height. During the 12 hour flight, tiny paper cups of drinks we're only offered during the super and breakfast services, with the crew nowhere to be seen in between. One of the bathrooms was out of order, leading to long lines waiting to use the remaining two available to the economy class passengers.

Flight was delayed. While standing at the gate, a note appeared on the sign saying the gate had changed to a gate far away. No member of the Turkish airlines team got on the microphone to instruct passengers to go to the other gate, to ignore the chiron, etc. Finally, the message disappeared. Eventually, the flight began to board. Very slowly. More slowly than I experience with other airlines. Though Istanbul may just be slow . . . In all other ways, great flight, great entertainment (top notch movies), great service, excellent food, comfortable lie-flat seat, dimmed lights, etc.

The desk crew at the LAX crew could do better. A girl named Mahesi was very abrasive and unfriendly. She needs a better customer service uproar.

It was peaceful excited We enjoyed it always Turkish peaceful excited

Business Class pods are horrible. If you're petite, you might be able to sleep on the uncomfortable seat and bed. Crew and food are fantastic.

it was like a banya -so hot... They did provide a great experience with special food. one toilet broke midflight In general it was a peaceful and relaxing flight - for business class it was good.

Cancelled flight, wasn't refunded paid selected seats. Poor customer service. Called airline and they didn't realize the flight was cancelled until several hours after the email notice was sent.

Amazing! Everyone was so nice and the food was so good!!

No vegetarian option was provided for the regular meal or the pre-landing snack.

The Scandinavian flight was excellent, however the second flight was partnered with TAP Portugal which was not so good. crowded gate area with no chairs, delayed flight, bad boarding process, no entertainment system onboard, and the baggage didn’t get to the carousel until well over an hour which caused our taxi that was waiting to leave. Love SAS, hate TAP.

Painful seats for a 10 hour flight. There’s a very hard flat board in the seat that goes up to half the back and after 7 hours it gets impossible to find the right position to avoid the pain.

LAX to Copenhagen was very nice…business class…great service and comfortable seats…great value…Copehagen to Barcelona…business class was normal coach seating…a little cramped…box meal….good service

I did not go. I rebooked my ticket. Despite that you keep sending me emails and now this survey about a trip that you should know by now did not happen. Very bad, impersonal customer service. Shows you have no idea what's going on with your customers and that you're just spamming with automated, careless communications

Pilot made us late 45 minutes with no explanation, missed our connection, they didn’t care

Dislikes: lack of communication when bidding for Business Class upgrade, lack of clean up after service, no vegetarian options. Likes: plane was newer and arrived on time.

I was never made aware I had to request a vegetarian option for my meals! And the flight attendant said I would have to pay for pasta. I was stuck with no dinner. Also, the seat in front of me leaned all the way back, and I couldn’t get comfortable!

awesome team work seen since on board till off plane in my destination. thanks you so much.

Return Premium Economy section to the smaller section with comfortable seats. Add internet, upgrade the meals, and upgrade/update the Movies and Music onboard.

My return flight to Honolulu (UA 1170) was on a 777-200. I’d forgotten the weird seating arrangement in first-class (2-2-2); I was in 1B, so I faced the passenger in 1C. Unfortunately, there was a problem with the flight computer, so we left LA an hour late (6:05pm). The meal I chose was Korean BBQ Glazed short rib. It was served with a nice salad and fried rice. This meal was better than breakfast on the outgoing leg. All in all, a decent flying experience. Ratings: 777: 3.75, food: 3.5, service: 5 (out of 5).

Food was surprisingly delicious. Space in the seat is horrible when the seating front is reclined. Movie offerings were terrible. Crew was friendly and helpful.

The food was the worst I’ve had on any flight I’ve ever been on.

Quality of service and maintenance has declined since my last trip before COVID.

Flight delayed. They made no attempt to get our luggage to our connecting flight so I am without necessities after they begged me to check in my bag. Still dont have it.

Flight was delayed by an hour and We had to rush and run so we will make it to our connecting flight! And then when we reached Naples, Italy , our luggages were all DELAYED!!! It was a real inconvenience to us!!

I really enjoyed the staff and crew! Very positive and happy people! Made the experience easier! The entertainment was a bit lack luster. Better movie options as well as equipment that works smoother could be nice. My ear buds from the airline didn’t work and my tv screen had a terrible delay that made it hard to search for things to watch. Also the selections were very limited.

Lufthansa has drastically lowered their quality! Food-discasting, crew- most of them rude, overbooked flight, dirty aircraft. I will never fly Lufthansa again.

Old planes and rude crew. They need a make over and better staff training. Even business class crew was rude and the hospitality was non existent.

TV wasn’t working, flight attendants never came when turning on the light, luggage was delayed and when delivered it was broken. No suitcase for the rest of our 2 week trip with no response when claimed filed

Very few things and/or people are excellent. It was very good.

Terrible. Lost our luggage for 4 days. Did not advise passengers there was a strike in Barcelona Airport and had zero personnel on hand at airport to advise passengers on where to go to file claims. We had to fend for ourselves. No assistance at all other than an online claims submission process that we had to find out about on our own.

Lufthansa cancelled our flight from Los Angeles to Naples Italy on March 10 for scheduled flight on March 12 Very stressful experience trying to arrange alternatives. Will never fly again with Lufthansa

Late flight Delays Poor service Poor staff Worst airline ever

Checkin took along timen only.few angents available at.checkin desk. Customer support over phone no existence

At baggage claim, I was given the wrong printed ticket. The ticket belonged to another passenger for a different flight — to Zurich instead of Frankfurt (layover). I was even allowed to pass security, and when I asked the Lufthansa employee if I was on the correct flight, and why it was changed. The employee said everything was correct and I should board. When I got on the plane, there was someone in my seat, and the crew on the plane finally realized that I was on the wrong plane. When I got off the plane, nobody was willing to help, and the security refused to provide my original printed ticket. That was until I showed them that I took a photo of the ticket; once they realized I had photographic evidence, they were suddenly ready to help me. The Lufthansa employee began communicating with other airlines and found a flight that would take me to my destination via Polish Airlines. I was required to once again go through security, re-check my bag, and once again pay for my checked bag and weight overage fees. This experience was incredibly stressful and very frustrating, as you can imagine. A Lufthansa employee told me I would be eligible for a refund. Please tell me what steps I need to take in order to make that happen. Thank you!

Good service … bus transfer upon arrival from plane to terminal: atrocious!!!

My flight was late from US to Frankfurt so I missed my connecting flight flight and I had to wait for long to catch the next flight which was very tiring. Otherwise everyone was very nice.

The flight was fine, only issue my friend had was how small the seats were, it's a 10 hour flight so it becomes a bit of an issue when you're sort of cramped.

Based on some reviews, my expectations were low. I must say, the experience in Premium Economy was terrific. Comfortable seat, food was good and service was consistently good. I would certainly consider Condor again.

The flight left 1.5 hours late but there was no information about the delay. My business class cabinet had two small children who cried much of the trip. Service seemed rushed.

Part of our luggage was lost and we had to wait 48 hours before receiving it. Also someone had to wait in the hotel to get it!!! Frustrating & disappointing

Could have a friendlier crew. The entertainment should be updated to be more current

One of the bathrooms was out of order, I paid $20 for the WiFi and it worked 20% of the time. And when it worked., it didn’t work well. The seats were tight, but that is something that cannot change. The flight was smooth but to know fault of the crew, the flight was delayed an hour leaving sfo. The crew was polite yet efficient.

Loved the staff in business class. Very attentive. Movie selection could have been better (updated)

We had premium economy seats and the only difference from economy was legroom. Only one restroom for about 50 passengers was a little uncomfortable. Dinner was rather unpleasant but breakfast was good. Entertainment selection pretty good and you can use Bluetooth headphones. Flight attendants were okay.

The breakfast snack was horrible. No nutrition value. I couldn't finish it. The main meal had no taste, no real vegetable, the brownie had no chocolate taste., I was not even sure what the salad consists off.

I flew premium economy. My only complaint is the size of the bathroom. I am 6’2 I. Tried to rush my teeth in there and ended up getting toothpaste and water in my pants. And the only way to do it was by sitting on the toilet