Cons: "Seat, IFE, leaving on time"
Pros: "Good crew, did a good job making us feel good for a delayed late night flight."
Cons: "For some reason air was never turned on. Air only seemed to flow once we were moving but sitting at the gate and once back on the ground taxing it got very hot again."
Pros: "Comfortable seats and smooth red-eye transcontinental flight."
Cons: "If there weren't a 15-minute delay due to maintenance."
Pros: "The two member of the crew were very welcoming and kept a very good sense of professionalism along with adjustments to every passenger. I can consider myself a frequent flyer and it’s relieving to have a crew like that."
Cons: "I would appreciate a quicker and just a little bit more organized check in and maybe some different snacks that will make an airline stand out."
Pros: "Crew was amazing."
Cons: "Seats are probably the most uncomfortable I’ve ever sat on."
Cons: "Delay on takeoff and a delay on arrival. Flight Attendants never offered headphones for purchase to watch in filght movie/TV."
Pros: "good service good flight"
Pros: "Super easy boarding and friendly staff."
Cons: "I am 5'11 and my legs were literally touching the seat in front of me the whole time."
Cons: "Most service good"
Pros: "The only enjoyable thing about my flight was the couple sitting next to me."
Cons: "We weren’t served drinks until nearly 2 hours in. They kept making announcements saying “it’s really turbulent and not safe” but I’ve flown a lot and we barely had any turbulence the entire flight and at no point was it unsafe. When it was calm they were hanging out and taking in the back."
Cons: "The service"
Pros: "Lots of legroom. I was in the middle seat and was very comfortable. The staff was excellent. Left on time and arrived early! Bags were delivered by the time we got to the carousel."
Pros: "The plane was warm"
Cons: "My flight was delayed for almost an hour"
Cons: "first class service"
Cons: "I was in the last group being boarded (D) - by the time it gets to this group it seems a kind of controlled pandemonium starts and the staff just do their best to herd people in. I have an Alaska Air credit card and one of the selling points was to board earlier, but that has not been the case, as they reserve this for their higher level customers, whatever that means. Also, on this flight, I was very unimpressed with the crew, there was a younger African American man, who was particularly unfriendly, he clearly needs remedial training in customer service. I was disappointed with my experience this time as I have mostly found the crews to be very professional."
Cons: "We have been stuck on the plane for an hour and have not received any exact communication as to why. The flight attendants were also giving people a hard time about using the restroom when the plane was not even moving. Worst flight of my life."
Pros: "Flight was quick and smooth"
Cons: "Airline stewards we're not very attentive"
Pros: "Ample leg room (I’m 5’9, could be tight for someone 6” and taller)"
Cons: "No headphones provided for inflight entertainment. I have an iPhone 8 so I only have blue tooth headphones and couldn’t watch the movies displayed."
Pros: "The seat and entertainment"
Cons: "The charge of food I only had cash and my cards did not work so o had to stay hungry all the dam flight"
Pros: "Crew very nice and polite"
Pros: "Premium seating has more leg room"
Cons: "Entertainment system down. WiFi worked intermittently and was very slow. Without the system, food service was nonexistent. I actually asked for food to purchase only to have an attendant walk to ‘check’ and never return. Abysmal."
Pros: "Everyone was very friendly and professional, they granted me with an unexpected upgrade."
Cons: "Uncomfortable seats Seats changed within 24 hours of departure and then changed again to no seats."
Pros: "Long lines at checkin, was in line for +45 minutes, several people missed their flights, it was not the best time to be training attendants as it held up the lines"
Pros: "The staff was very energetic and accommodating"
Pros: "Mona responded by getting me on the AA 6020 to PDX the next morning. Great customer service on the phone."
Cons: "I chose not to use the hotel voucher since I had only 7 hours to wait in LAX overnight."
Pros: "Everything was fine"
Cons: "It was basic .. nothing special"
Pros: "Decided to pay the fee for a premium seat and received complimentary drinks and snack."
Pros: "Traveling with a group of 11 was a challenge and we had a few bumps getting our whole group on the flight due to paperwork issues but the Captain and Crew were so helpful and fun. They took us under their wing and made us all laugh and smile. Great way to start a trip!!"
Cons: "The only thing that I didn’t like about this flight was having to use LAX. I wish I could have caught this flight out of Long Beach!"
Pros: "We sat at the economy class; yet Alaska crew treated us marvelously. They kept on bringing us drinks and smiling all the time. Special recognition to Pearson—he is phenomenal; he remembers our names and treats us royally."
Cons: "No pillow or blanket"
Pros: "I changed my seat so a family could sit together. The seat I took wasn't quite as well located as the one I gave up so the attendant was so generous giving me a free movie and wine!"
Cons: "I liked everything. No complaints"
Pros: "Crew was very Nice. Perfect, smooth landing"
Cons: "Seats were too cramped. Too much anxiety, couldn’t manage on a longer flight"
Pros: "Everything was awesone...the airline crew were helpful and approachable."
Cons: "There was nothing that I didn't like."
Pros: "I liked how the airline boards general seating from the back to the front! It makes walking through the isle much easier and there was room in the overhead bin for my carry-on."
Cons: "I really can't think of anything."
Pros: "The purpose of our trip is to be in a wedding. The suitcase may ,or may not arrive in time. I was told it would be delivered to the Costa Verde Quepos, Manuel Antonio hotel. I will be without any clothes for at least two and a half days. Please help! My cell is 209-549-6276, but I don't know if it will work while I am in Costa Rica The suitcase tag number is 10-65-88"
Pros: "They let my 8 year old son into the cockpit and gave him wings (while we were still on the ground). Very courteous crew."
Pros: "The entire on line checking in process including self bag tag was easy and bag drop was efficient."
Cons: "Initially I had problem with on line checking in. So I called help as was suggested. But the agent was not helpful or resourceful in solving my problem. So I said goodbye and tried it again from beginning and it worked."
Pros: "This was my first flight, and everything went off uneventfully. Thank goodness. The staff was friendly and helpful. The boarding process was smooth, and the seats in coach were comfortable for my XXXL behind! Very enjoyable, bucket list experience."
Cons: "Seats too close together!"
Pros: "I recoment to fly with them 10. Todo estuvo súper se los recomiendo volar con ellos"
Cons: "Everything was excelent. Se disfruta ver el paisaje"
Pros: "The entertainment options where good and boarding happened on time"
Cons: "It wasn't as comfortable as I'm used to with first class, the beverage service wasn't very good and I just didn't get the service I'm used to when flying first class. They also left my bag behind in LA that's completely unacceptable as a first class customer my luggage should be priority"
Pros: "No turbulence was felt during my flight"
Cons: "Food choices."
Pros: "Agent was able to get me on an earlier flight"
Pros: "Direct flight and ease of boarding/unboarding/"
Cons: "On my return flight, the seat did not recline."
Cons: "I was seated at the emergency exit, seat 17a. Flight attended tells everyone that were responsible to open the emergency door and we must know english. For some crazy reason she singles me out and says "you understand that sir". My neighbor in seat 17b said "she told you off hahaha". I was embarrassed."
Cons: "Lost my seat due to their screw-up. Had to wait 4.5 hrs for next one."
Pros: "Nothing to complain about. Excellent flight overall."
Pros: "The crew was really nice and the flight was overall relaxing. We didn't feel anything."
Cons: "Our flight left an hour and 10 min later. We weren't notified it was delayed until we boarded the airplane that we had to wait a few minutes because of saturation of flight because holidays. We have to pay for luggage. Overall Alaska Airlines was not organized."
Pros: "Helpful and attentive crew"
Pros: "It’s nice to be in a plane fitted with modern conveniences. Great entertainment options."
Cons: "I didn’t have a window at all. The staff didn’t offer any snacks to us. My bag was the only one that didn’t make it while I had a plenty long layover."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Cons: "uncomfortable seats, thin seat cushions"
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Cons: "The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time"
Cons: "Friendly crew and lots of good free snacks!"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Cons: "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
Pros: "The food and drinks on this Delta flight was much better than when I flew with them years ago. I was pleasantly surprised. Good entertainment too. Saw two movies I missed in the theaters..."
Cons: "The legroom was decent, but I couldn't get comfortable. Pillow or no pillow, the headrest just felt wrong."
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Pros: "The airline staff ladies were so wonderful. They were super friendly, efficient, thorough, assited the elderly on the flight, and continuously cleaned the cabin. they helped people organize the bags in overhead ducts and always had a smile. They should be the standard for service on all flights. Excellent job."
Cons: "There was nothing I didn’t like."
Cons: "Baggage was delayed overnight. With modern tracking, should have been notified that the luggage was not loaded on the same flight as me, eliminating my wasting 45 minutes at ATL realizing that my baggage was not coming and then having to queue to notify the airline that it had not come."
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."
Pros: "Good i like i could watch movies from my phone"
Cons: "Not sure"
Pros: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Pros: "Everything was great."
Pros: "Everything was great"
Pros: "Very satisfied. Great service"
Pros: "The movies were spectacular"
Cons: "Food was a bit plain"
Pros: "Flight was on a 787! Great plane"
Cons: "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Cons: "Basic economy has way too many restrictions"
Pros: "Great flight. Excellent pilot and the head steward or whoever was giving us update information was excellent."
Cons: "Would have liked a meal offered after a long delay."
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Pros: "Short, straight-forward flight."
Pros: "how short a flight it was!"
Cons: "nothing to complain about."
Pros: "Free earphones"
Cons: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."
Pros: "The Flight Personnel was extremely helpful and kind."
Pros: "Early boarding for family. Flight crew was decent"
Cons: "Super cramped seats. Entertainment system was broken. Only small snacks and drinks for a 5.5 hour flight"
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "Liked seating in Delta Comfort w own space for carry on and earlier boarding. Staff was attentive snd friendly and offered many snacks. Good choices for tv. Should option of getting head phones as I had the wrong one. Comfortable"
Cons: "Should have one free luggage for Delta Comfort. More variety of food to purchash"
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "Delta does a great job overall. We used free skymiles from Amex and it was very much appreciated."
Cons: "Not enough leg room! BS!"
Cons: "The flight was over 20 minutes early"
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Pros: "Short flight time"
Cons: "Delayed for 2 hours due flat tire. They should've checked tires before we boarded. Cabinets were almost full. I had a hard time to put my skateboard and backpack in a cabinet. Attendant didn't help out at all! It took over a minute to figure out to fit my stuff in there like Tetris. One passenger was upset that I took his bag out. It was frustrating when attendant didn't help to store my bag."
Pros: "Delta crew are always attentive."
Cons: "Snack quantity and choices."
Pros: "The crew were friendly and professional!"
Cons: "prob nothing more with in reason , could have been done - how do you eliminate fellow stupid humans ?"
Pros: "The crew were awesome! Was comfortable"
Cons: "The USB ports were not charging"
Pros: "Crew was professional, effective communicators."
Cons: "No complimentary snacks offered. BYO entertainment."
Pros: "I like the price of the ticket."
Cons: "Seats were uncomfortable, staff looked like they rolled out of bed, we didn’t get any snacks only one small cup of juice for the entire flight, landing was a bit harsh. I don’t know if I’ll ever go through Sun Country again."
Pros: "More seat room than usual—very nice. Seems like a new plane."
Cons: "If the people boarding the plane had been more considerate! Some of them blocked the aisle for quite a while. The crew asked them to step out of the way, but they weren’t very responsive"
Cons: "Add in seat screen for entertainment"
Cons: "Entertainment app/WiFi was down. Apparently a know issue on this plane for over a week. Staff didn’t announce, you had to ask."
Pros: "Our flight was delayed over 2 hours and there was ZERO notification from the airline - we found out once we were at our original gate. Paid substantial amount to check bags and for seat assignment......after choosing seats when flight was booked online! Crew and flight were fine but will not fly Sun Country again. Too much hidden BS!"
Cons: "See above"
Pros: "More leg room than typical coach. Allows a bag up to 50 lbs, not 40 like spirit. Much more doable"
Cons: "Didn’t offer complimentary snacks like peanuts or pretzels, only for purchase. Baggage fees are ridiculous! WTH is happening with fees at every point of your travel. Outrageous"
Pros: "Stewardess Alisa was very attentive. She realized my disability and did all she could do to accommodate me."
Cons: "Seats too small."
Cons: "Very rude ticket counter. They wouldn’t allow me to to board even though I showed up an hour, twenty minutes before take-off at their online POSTED terminal BUT they’ve moved (unfortunately no update on their web site). By the time I managed to get from terminal #2 to #5 (around LAX on a busy morning), a half hour later, the counter help wouldn’t even consider issuing me a boarding pass!"
Pros: "If you’re not looking for a super boujie experience while flying this is a great choice for you. It’s quick and simple and I had no problems at all! This was my first time flying alone and I am so happy with how it turned out :)"
Pros: "It was fast and had nice crew members."
Cons: "There wasn’t much leg room on the plane, so it was hard to get comfortable."
Cons: "The flight was delayed by 2 hours and I could not reach MSP ontime due to which my career has had an negative performance impact. I am unhappy about the flight delay"
Cons: "We were an hour late taking off because the pilot waited for a late passenger causing us to miss the take off firm which I feel was unfair to the entire plane who all boarded on time."
Cons: "When I checked in prior to flight, the staff person asked me if I wanted an exit seat. I asked if it is roomier than Sun Country's regular seating since I feel their regular seats are very roomy. She said yes and that they are very comforable. When I got to my seat, I found out that they do not recline. DO NOT FN RECLINE. The lady forgot to tell me that. With lower back pain, I was extremely uncomfortable, in fact I could ot sit still. Horrible flight. THe stewardess could not help me, they said flight was full. I told them of my back pain, they didnt care, nothing we can do. THen I asked for a pillow and blanket so I can support my head. I was told there was a fee for a pillow and blanket.??????? I said ok since I was looking for relief, and comfort. She came back saying she was sold out. WTF"
Pros: "I needed wheelchair assistance and they helped us quicky and directly to get thru the people to get on the plane thanks again"
Cons: "Small seats"
Cons: "I've flown twice with Sun Counrey and both times I was late in arriving by Two hours! That's a lot!"
Cons: "A lot of delays but they handled accordingly - weather is out of their control"
Pros: "Polite and efficient"
Pros: "Found an an amazing deal on Sun Country through Kayak. Easy purchase and confirmation process. Will definitely use Kayak again."
Pros: "The staff seemed to be friendly."
Cons: "Everything else was horrible."
Pros: "picking my aisle seat ease of boarding soda options"
Cons: "no free snack"
Pros: "Great flight great airline. I have always had a good Experience"
Cons: "Everything was awful about this travel experience. I was delayed all day and my flight from MSP to JFK took almost 8 hours. They delays were due to weather which I can understand but there was absolutely no communication from the airline and had everyone including myself extremely frustrated. We landed in Stewart, NY with no warning or information. Was a nightmare."
Pros: "Check in was easy & fast! We were pre checked & that was lovely being that it was the day before Thanksgiving. The staff on both flights were delightful & pleasent!"
Pros: "I changed my flight because of an emergency to the next day with no charge because of a "one time courtesy." So amazing and so thankful for that."
Pros: "Crew was amazing and super helpful. Flight was very comfortable and spacious."
Pros: "Everything was great!"
Cons: "The temp in the plane on the return flight was 55 degrees and freezing but they eventually turned the heat on. That was strange."
Pros: "Sun Country is the best airline in the world -"
Pros: "Good prices, good friendly crew, arrived at least a 1/2 hour earlier than we were supposed to..overall excellent"
Cons: "Better snack selection other than that it was an excellent experience"
Pros: "I am a large woman and they were so kind in helping me with those embarrassing issues like needing an extender descretely. The ladies were professional and personal. I really appreciated them."
Cons: "As a general idea for Sun country maybe have a Google map up to see where we are. Maybe it's a bad idea but I love looking out the window and knowing."
Pros: "The flight was fine. Uneventful which is wonderful. I did not eat & did not utilize the entertainment so can not comment on those items."
Cons: "My only comment is that a child was using an electronic device during the flight without headphones. It would have been appreciated if the attendants could have suggested earbuds, headphones, or at least asked that the volume be decreased out of respect for other passengers."
Pros: "Excellent price and it wasn't over booked. The flight had no food so I can't give it a 5star rating (sorry)...."
Pros: "Their alcoholic options are much better than Delta. The flight from LAX to MSP was quite smooth, only a couple instances of turbulence."
Cons: "My known traveler number did not sync with my ticket, so I couldn't go in the TSA pre check line."
Pros: "clean plane and legroom good, esp. for tall person."
Cons: "On return flight, gates changed without any announcement. About 1/2 hour before return flight boarded they announced there would be no bathrooms on flight available. This would have been prohibitive for me flying that flight. Situation was rectified and they got two bathrooms working but it caused a great deal of undue stress. Is flying without facilities even legal?"
Pros: "I was unable to use the ticket from LAX to MSP due to a death in my family!. I had to book another earlier flight with another airline to get home to a funeral. Unfortunately, Sun Country didn't have a flight back to MSP the day / time I needed. When I contacted the regarding my cancelation they refunded my money, no questions asked!"
Cons: "Had to CALL airline to get seat assignment. No was to check in online otherwise."
Pros: "It started with the crew at the desk being very helpful, attentive when we came to check in. And both times, coming and going, they were this way...and friendly. This sets the tone for the rest of the trip."
Pros: "We were able to board first as mom was in a wheel chair"
Cons: "Everything was weighted in favor of passengers. Very nice"
Pros: "Short lines and prompt check-in. Flights took off and landed on time. Lots of young kids but generally quiet. "Budget" airlines like Sun Country and Southwest have separate Humphrey terminal but it is less crowded and easy to navigate."
Cons: "Staff managed to spend almost the whole trip passing out drinks/snacks. Like, does it really take 3.5 hours to do that? Maybe it does. Announcements were informal - really felt like we were on a training flight. Staff wasn't helping people with bags or to find their seats like other airlines do. Maybe this more relaxed atmosphere is why the prices are lower? If so, that's fine with me - but doesn't seem like you're gunning to attract more business or be anything other than the airline in between the disgusting model of Spirit and the lame cost-cutting of major airlines. Like, innovation is only possible via dissension, and I'm sure your business is having the same troubles with idiot senior leaders as every other US corporate business is, but if you're going to ask for feedback, the feedback is stop being so blah and stand for something other than your Board. Plenty of ideas out there - stop being so pro-short term profit and start having some fun!"
Pros: "Crew, on time, wheelchair service"
Cons: "Cramped seating, food"
Pros: "Friendly crew"
Cons: "Late arrival. Circling MSP due to weather"
Cons: "No free snacks, wi-fi, or tv/movie screens"
Pros: "The luggage fee is reasonable. The flight was on-time. Spacious seat."
Cons: "The luggage fee is cheaper when paid on-line, but when I tried to pay on-line, an error message popped up. I ended up paying at the registered desk which is $10 more."
Pros: "the pilot seemed very nice and had a good sense of humor."
Cons: "It took a long time to get through ticketing as the line was long and there was only one person for the "non elite" passengers. The crew seemed nice except for one woman who seemed grumpy Overall excellent value for the flight. Thank you"
Pros: "Very pleasant flight- on time and clean."
Cons: "Service was good but not particularly friendly or frequent."
Cons: "Paid for First Class so I could sleep on this red-eye. Wasted my money. Seat was uncomfortable, legroom in my bulkhead seat was horrible. I can sleep anywhere...make that ALMOST anywhere, now."
Pros: "Clean plane, fast boarding process."
Cons: "No power to charge a device. This really is unacceptable in today’s world."
Pros: "The seat wasn’t very comfortable"
Pros: "Staff was friendly"
Cons: "It was crowded"
Cons: "Slightly wider seats"
Pros: "Greets you nicely, on time, caring staffs"
Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
Cons: "There was no entertainment at all, and pretzels are gross"
Pros: "Seemed like a tiny bit more leg room, lots of good movie choices."
Cons: "Food was bleh."
Pros: "The flight attendants were extremely helpful and kind"
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "Boarding went fine"
Cons: "Plane was old and uncomfortable, no in-flight entertainment unless powered by your device, scattered crew and little service for 4.5 hour delayed flight"
Cons: "Had to buy another ticket"
Pros: "On time!!!"
Cons: "Small chairs."
Pros: "Price was reasonable"
Pros: "A 2 hr delay after boarding with precious little communication from the crew."
Pros: "Great flight overall"
Cons: "Dinner could have been more occidental"
Pros: "It was o k."
Cons: "No complain"
Pros: "On time arrival"
Cons: "No movie screens, no video screens, no charging options, no blankets, no pillows, no fun."
Pros: "Great boarding, crew and seating space"
Cons: "Bathroom line for some reason was always long. Entertainment via wifi was just ok. Older movies only. New movies on the tiny screens that come down every 4 rows or so."
Pros: "Roomy seat"
Cons: "Lousy food"
Cons: "Not enough food to feed all passengers and the service was very slow."
Cons: "The breakfast, no hot meal just sugary food."
Pros: "I slept the entire duration."
Pros: "The crew was wonderful! Especially Glenda."
Cons: "The flight was delayed six hours."
Cons: "This flight transfer was totally ridiculous, and required me to exit security, take a bus, get through security again, take another bus, and then wait in a crappy gate with one single terrible food option. Whoever thinks this is a reasonable transfer ought to be subjected to it themselves before booking it for others."
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Pros: "It got me home I was able to watch a movie They gave me the whole can of Coke Zero I got both the pretzels AND the cookies A321 aircraft, so power at every seat and good entertainment options"
Cons: "Ended up being in a row of three broad-shouldered men, so the "Preferred" seat I paid extra for was not very preferable I despise the practice of making some seats require additional $$$ - just so they can advertise lower fares. Flight was delayed, which is more common than I'd like They're stuffing planes fuller and fuller while offering fewer and fewer amenities at an ever-increasing price with multiple additional costs"
Pros: "Our flight was delayed by almost three hours due to weather in Chicago, the crew was very helpful and the pilot kept us informed about the updates that he was receiving."
Cons: "Was very stuffy and hot. Plane never cooled down."
Pros: "Great movie selection and beautiful plane!"
Cons: "I didn't like the fact that I paid for 2 seats with extra legroom to find out that the entire plane was extra legroom. The flight attendants weren't friendly at all. I have had nothing but trouble with American for this past trip. From losing my reservation to this, it has been a nightmare. I hope I never have to fly them again, I tried complaining to customer service. You can't call them ; only email them. I could go on and on. They need lessons with their treatment of their passengers."
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Cons: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."
Pros: "Movie options"
Cons: "2 hour delay was inconvenient. Like why?"
Pros: "Business seats comfortable."
Cons: "Crew was friendly. Not always professional."
Pros: "The entertainment system. It was awesome. The crew was friendly."
Cons: "Nothing notable."
Cons: "LATAM deboarded me from the flight after I had boarded. They claimed American had cancelled my reservation because they did not think I would make my connection. I ran in order to make it and then instead of offering me information on the next flight they left me stranded with instructions to find American. Terrible, terrible customer service. I will think twice before booking a LATAM flight again."
Cons: "The boarding was seemed unintelligent. Why would a passenger in a window seat have to wait until the other middle and aisle passengers board. I got on the plane and had to wait for the other two passengers get up and step into the aisle so I could take my window seat. I was in group 7 and apparently they were in a lower number group that was allowed to board before me."
Pros: "Staff was fantastic."
Pros: "Plane was clean; staff professional; no issues."
Cons: "When your on your honeymoon it sure would be nice to have a seat next to my husband like we requested."
Had to cancel flight as it was delayed by 12 hours
Pros: "Crew was good but baggage claim took forever. The seating was not well arranged. The seats were very uncomfortable. The weight limit of the bags were unreasonable"
Cons: "Better seats could be better"
Pros: "The crew was amazing, super helpful, very friendly and understanding when it came to social distancing."
Cons: "The seats are not the most comfortable, but the price is right."
Pros: "Quickness, efficiency"
Cons: "Nothing. I received all I expected."
Cons: "Reclining seats would be great!!"
Pros: "Crew was very friendly."
Cons: "No complaints."
Cons: "Alligient air is an excellent economy airline that flies non-stop to smaller cities."
Pros: "Crew nice. Seat okay"
Pros: "The crew was fantastic!"
Cons: "I wish there was at least a free beverage."
Cons: "Built in headrests on the seats."
Pros: "The plane was clean and crew was very friendly."
Cons: "Delayed departure with no explanation. Other passengers clogged up the overhead bins with small bags, purses and containers of to-go food. Causing me to place my carry on in an overhead bin multiple aisles behind my seat which made for a cluster trying to board and de board."
Pros: "Early boarding, early taxi, efficient fly time. Great flight!"
Pros: "Price of ticket. Crew was efficient."
Cons: "Baggage limitations are not clear: especially when the ticket says no carryon luggage. What they mean is anything that fits under your seat and is under 20 lbs is OK. Seat did not recline. Leg room was poor."
Pros: "Nothing. It is a cheap airline and it shows. It is the worst airline I have ever flown."
Cons: "The crew was okay but it must be depressing to work for a company where you cannot get a glass of water without paying for it. I had never flown allegiant and was not prepared for paying $50 for my carry on bag."
Pros: "On time, clean plane."
Cons: "Everything was fine. Thanks!!"
Pros: "Everything was done right"
Cons: "The landing was rough"
Pros: "Cost of flight"
Cons: "Extra charges for everything! Couldn’t even get a cup of water."
Cons: "I dislike their pricing structure."
Cons: "Lousy airline. Left gate late and unfriendly crew. Wanted to charge me for carry on."
Pros: "To be honest nothing"
Cons: "Missed flight any no one was willing to help us pure BS"
Cons: "5 delays between for a 4:27PM flight that eventually took off at 3:15am. My biggest issue is the unrealistic delay that could have left us in the airport for 11+ hours. Very thankful that they did allow me to change departure locations to another airport at no charge. That flight went well, even arrived early."
Pros: "Quick and easy boarding, on schedule and the cleanliness of the cabin."
Cons: "Extra charge to make use of the overhead bins. This does not include extra work or cost for Allegiant. Lack of legroom; take out two rows of seating and make the current size of travellers comfortable."
Pros: "Availability at last minute was awesome, and the price was excellent. The direct flight was great too!"
Cons: "No frills... no peanuts!"
Pros: "Cheap fare, nice crew, clean plane"
Cons: "Small seating, small snacks , extra charges for anything"
Pros: "direct flight"
Cons: "EVERYTHING is extra payment, even a small carry-on; water $2!!!; seating is extremely cramped"
Pros: "Airport and onboard crew were nice."
Cons: "It was myself, my wife, and our 18 month old son. The trip was a complete disaster. The first delay was from 12 noon to 7:30 pm because the plane was unavailable. We left the airport and returned at 6 pm for the 7:30 pm departure. The plane was "available." We checked our bags, found our way to the gate, and eventually boarded "ontime." Instead of taking off, however, we sat on board the plane at the gate for 2 hours as work was being done. The work was first called "maintenance," then "a small error code." The captain teased us by saying "folks, just a few more minutes and we should be departing." The crew nourished us with a dixie sized cups of water and Chex mix. Then finally the airline gave up and deplaned everyone. Once deplaned, it was explained to us that they couldn't clear the error code, so they couldn't use that plane. But there was another plane coming from Las Vegas to use so that we could expect a departure around 12 midnight. 12 midnight rolls around. Nothing. 12:30 am. 1 am. Finally, a plane arrives. But then the airline holds us up yet again - turns out we can't depart after all because the arriving airport shuts down at 2 am. Gee, they didn't know that before making us wait another 3 hours??? Now they're offering a refund to anybody who wants one, as well as a hotel for the night and the promise of a flight at 2:30 pm the following day. At this point, many of us are looking up alternative flights to Eugene and even Portland. A $1,000 extra for us. We're not sure whether we can trust Allegiant to have an actual plane ready to go the next day. And we're too tired at that point to even ask why the next flight would be at 2:30 pm rather than first thing in the morning. So finally we line up to get a hotel voucher and find our way to the hotel. It takes over an hour to checkin at the hotel because it's the middle of the night and 150 people just showed up to checkin. We finally get to our room at about 3:30 am. I'm amazed at how well our toddler held up sitting on an airplane for 2 hours, sitting at the airport for about 6 hours, and waiting to fall asleep all night. We eventually made it back to the airport the following afternoon and, praise the lord, made it to our destination. Allegiant - NEVER AGAIN!"
Pros: "The price was unbeatable, especially if you don't pay for a checked bag, carry-on, or a soda on the flight. Very smooth flight as well."
Cons: "The plane interior looks like it was gutted, then fitted with hard, plastic seats. No headrests, no privacy for the flight attendants. Everything costs extra."
Pros: "My wife said that this was the smoothest airplane ride she had ever had."
Cons: "The first lady at the check in desk told us the wrong gate. We wound up taking a tram to another terminal, found out that we were in the wrong place, and then made it back just in time to board with a few minutes to spare. Anyway, the airline itself was o.k. and next time I'll check the arrival/departure board. Since we were traveling with only a carry on, it was a good price after all the "frills" were added (pay for carry on, pay to select seat). we still had a price lower than any other airline. So all in all, once we got on the plane it was a pleasant experience."
Pros: "Great cost. Boarding and crew were seamless and pleasant."
Cons: "As with all airlines, it has all the comfort of a cattle car. No drink service - even water cost you money."
Pros: "The original price points for the direct flights are wonderful. You can actually book the week of a trip and save hundreds because those prices will probably still be the best. That is, until you learn about all of their extra fees."
Cons: "Wow, they sure do add extra fees for everything. Watch out. In the end, I bet it was cheaper to book with a major airline like American. They charge extra for each bag, including your carry- on, when you pick your seat you are charged depending on where it is in the aircraft, if you want a drink or food on the plane you will have to pay, if you do not print your ticket prior to arriving to the aiport they will charge you, etc."
Cons: "Flight delayed 3 hours coming in and 5 hours going back. This is unacceptable. I will never fly Allegiant Airlines again."
Pros: "I liked that they had a direct flight from Los Angeles to Bellingham."
Cons: "The delays were horrendous and a google search reveals this to be so common it makes me wonder if it's not part of their business model. Like, so bad I ended up booking a return flight on Alaska and just ate the extra $300."
Pros: "Considering the fare was advertised between $350 and $700 with other carriers on Kayak, I took this one for $179, roundtrip, direct from LAX to Grand Junction."
Cons: "When the crew runs to get coffee in the terminal, make sure to do the same. I brought some snacks, but wish I had brought coffee. The man next to me kept creeping into my space which was incredibly annoying, but it was a relatively quick flight. Beats the two day drive from L.A. to Colorado."
Pros: "Nothing about this flight experience was good, with the exception of my overpriced hummus and crackers."
Cons: "Boarding was slow and archaic. Once we were all finally seated they came through 3 times with a paper trying to figure out who wasn't on board. As we taxied towards the runway a lady who felt dizzy coming on board threw up. The crew was obviously panicked and unorganized. We taxied back to our gate and waited for LA Fire for. to escort the ill lady off and clean the area. While waiting to taxi out the second time the flight attended, Tyeesha, was very rude to an elderly gent. He was seated in an exit row and she didn't think him capable. The lady on the aisle of my row volunteered to switch and Tyeesha' s response was a sharp, "Do you want to pay the higher price too?" When the lady next to me said she would gladly pay Tyeesha announced loudly that this discussion was between the two of them and everyone else needed to mind their own business. The lady offering to switch was really embarrassed, as was the elderly gent. Someone else was made to switch with him. They looked disgruntled too. In the air all the flight attendants were sharp and very direct. There were no please or thank you's used. Trash was collected silently and mostly with pointing. The armrest to my left had five flavors of chewed gum stuck to the side of it. My lap tray had grey and yellow sticky stuff on it and I chose to hold my food rather than let the two touch. The floors were untidy. The only reason I will ever fly Allegiant again is if I have no other options. It is 60 minutes closer to my house than SLC and I will be making the drive from now on."
Pros: "Seats were clean and nice"
Cons: "One crew member clearly is a disgruntled employee. It also should be against the law not to provide water without payment."
Pros: "The crew and pilot"
Pros: "First time flyer on this airline... I loved that it was a DIRECT flight halfway across the country."
Cons: "Where to start... i guess for starters EVERYTHING is an upcharge. I was suprissed the seatbelts were included! Less legroom than a Cesna 152 and surrounded by 159 of my closest friends. And i mean SURROUNDED. That cabin is SO tight! So tight in fact the seats are a blow mold plastic with roughly 1.5" of foam and fabric. Think go-cart bucket seat with some foam rubber and pleather. Then there's luggage... My carry on bag (that I've used for 15yrs) was too big for the jig at the counter so got to check it for an additional $10 (above the $30 i had to pay to bring it) and they charged me $40 for my original check bag. The hitch is that they only allow 40lbs ($1/lb) for that check bag when the rest of the industry says 50lbs is the norm. Oops, gotta pay for that too! And wait for it... sodas are $2 in flight!"
Pros: "Everything was super easy with Allegiant. This was our second time flying with this airline, and even though you feel like you get nickeled and dimed to death, the overall price is still much lower than any other airline. The plane was clean and the crew, both ways were awesome and in-tune with their passengers. Don't be fooled by the pricing, this is really an outstanding airline, we will fly again with Allegiant!"
Pros: "Very affordable."
Cons: "Seats are too close"
Pros: "Everything was fine"
Cons: "Hard landing"
Cons: "Delayed. Unprofessional. Attendant laughing while reciting safety announcement."
Pros: "I sat in the front row so that I had leg room. It was worth the extra 20 bucks."
Cons: "No champagne."
Pros: "The flight attendants were great. Pilots attention to detail..Great."
Cons: "Charging for every little thing including seat choice, bags, snacks. No complimentary beverages or peanuts. Not even water! In the long run, I didn't save money on this trip."
Cons: "The LA to Eugene leg was delayed in departing, but this was an improvement on the cancelled flight from Eugene to LA. Arrived at the airport 2 hours early per their instructions to find the flight was delayed. Thirty minutes later they cancelled the flight and then provided no information concerning the new flight the following day."
Pros: "Flight was on time with a very pleasant staff"
Pros: "Friendly crew"
Cons: "Plane seemed very old. Seating was cramped and uncomfortable. Add on fees for everything."
Cons: "Every flight has been late or delayed by 1- 5 hours, unacceptable"
Pros: "I liked the price. Crew was very efficient getting everyone on board. Flight was on time. Your crew for the most part was very attentive. I fly between Albuquerque and LAX at least 2x a month. This was my first time with your airline. I am definitely going to use you again."
Cons: "A couple times staff was a bit inattentive. The elder lady in my row spilled her drink all over - on the tray and her lap. I had to ask 3x to get a napkin or something to help her clean it up. After the 3rd time she responded she was getting something but it was after she talked to someone and got a bottle of water for herself. It was unfortunate but overall I found your crew very nice and helpful."
Pros: "Cheat, direct flight from LA to Boise."
Cons: "Absolute bare bones. Like riding the city bus."