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Top 5 airlines serving from California to Montana
Scores according to KAYAK customer reviews
Pros: "The Alaska Airlines check in was not simple via a kiosk and had to go see an attendant. She did not add Pre-check to our 4 tickets and we missed not seeing it on the ticket. Had to wait in the regular line. So long the waot."
Cons: "Alaska Airline attendant should ask as a protocol and lesson learned to tell them to have it added."
Pros: "Quick, efficient"
Cons: "Wider seats"
Pros: "Good service, comfortable airline, no delays."
Cons: "Our luggage didn’t leave the city with us and we had to wait 5 days."
Pros: "Seat was good. Crew Service also was good"
Pros: "The fact that movies were available in a domestic flight and the variety of movies."
Pros: "Fast flight"
Cons: "Seats were a little uncomfortable. The boarding process took a while."
Pros: "Great crew and seats were pretty comfortable."
Pros: "Fast flight"
Cons: "Blanket provided"
Pros: "Crew! And comfortable seats"
Cons: "Alaskan did away with the food & drinks on demand, part of which made virgin so special. Also internet did not work and documentation of it was wrong anyway, not good for work commuters. Flight was over a halfhour late taking off, however displays said ontime and sfo staff ignored the queue waiting to ask questions"
Pros: "Attitude of the crew"
Cons: "They lost my luggage and caught us at Newark airport for around 2 hours and did not pay back. They gave us a cheap coupon with limited duration. Plus, they broke my luggage and never paid back."
Pros: "We arrive safe"
Cons: "We arrive safeThe staff spend a good part of the time chopping it up with themselves in the back and just before they landed they rushed through the aisle to pick up trash and they were so rude"
Cons: "The flight boarded on time but sat at gate for over 1/2 hr, before taking off, then arrived at LAX and waited another 15 or so minutes to dock at gate. Several people with a connection were very upset and it was an unpleasant experience. Also while up in the air, it took over an hour for seatbelt sign to go offf making it hard to wait for bathroom."
Pros: "Courteous crew, quick boarding and roght time flight"
Cons: "No free snacks for a six jour flight. Restrooms were too small."
Cons: "In the SF airport, your crew accepted me to pay for $25 for putting my suitcase into the plane. But then, she mentioned that the flight was delayed and there was no way that I can made my connection from LA to Indianaplis. So I was given a boarding pass with my suitcase ($25 paid) only to LA. The front desk asked me to try other ways when I arrived LA to see what can be done. When I entered into the gate, your CS changed my flight to UA after I have presented my case. However, I had to pull the suitcase out from Alaska, paid another $25 to United and started the trip all over again. All the while, your crews expected me (an alien from Asia) that I should have known every thing get it through, or to claim my suitcase charges. I am really disappointed for the lack of understanding. To you, it may be something happened so common everyday. To me, I was totally lost to handle this."
Cons: "New York airports are always delaying landing and getting to the gate by at least 30 mins. Nothing to do with the airline I assume, but still quite frustrating to do detours and spend extra 30/40 mins in air or taxiing."
Cons: "It was a hour late taking off so that’s always a pain but other wise it was okay."
Cons: "Food/ beverage service was bad."
Pros: "On time"
Pros: "The inflight entertainment and the service."
Cons: "Nothing to complain! Even though flight was delayed and we hovered over LA for 30mins and the pilot had trouble finding a spot to park, i still had a great relaxing snooze!!"
Cons: "Slowest boarding process of my 3 Alaska flights today"
Pros: "All good with Alaska and Virgin America"
Pros: "Free movies, clean seats, friendly staff"
Pros: "Friendly and helpful staff"
Pros: "The crew was good."
Cons: "Baggage crew definitely stole my sunglasses right out of my luggage. I left them in a case in my baggage - they took the glasses left the case. I reported to Alaska, but haven't heard back for a few days."
Pros: "Very quick and easy boarding system. And, very friendly flight crew."
Cons: "The flight was booked through Alaska Airlines, but facilitated through Sky West. At SFO, Alaska runs out of terminal 2, but Sky West out of the international terminal. I went through security at terminal 2, only to find out that I needed to leave security, get on the tram and return to the international terminal."
Pros: "First time to Cabo Mexico - this flight was like a party bus! The crowd was bit young and loud but the crew handled them well. Everyone had a good time on the way there!"
Pros: "Professional and friendly staff, clean plan, excellent service"
Cons: "Plane was late"
Pros: "Smooth flight lovely flight attendant"
Pros: "Always the best service"
Pros: "Wine flys free is amazing!!!"
Pros: "On time, friendly staff, clean plane"
Cons: "Slow drink service"
Pros: "I was checking in in a fluster and trying to attach my bag tags. A agent came over and helped me (for some reason I had taken the entire sticky back off ha!) and then he took my bag for me right from the kiosk. I was super impressed"
Cons: "needed more water"
Pros: "They did what their jobs required. They were never rude. If they were they would be talked to. They did what they were suppose to do. What else can I say? It was only an hr flight. I hour flight Jeez!!!"
Pros: "On time. Efficient. Clean new plane."
Cons: "Their new 737-900 was stripped-down! No complimentary entertainment system at all! NOTHING. Instead, they expect the passengers to use their own smart phones. The only option is passengers have to give up their private information to GoGo to use the system. Don't do it! To add salt to that wound, customers have to pay to see a film. Don't do it! That experience alone made the flight a dud. All I can say is, thank heavens it was a short flight."
Cons: "If United can serve more than orange juice or water, so can you"
Pros: "The pilot introduced himself and kept us updated on the weather and turbulent."
Cons: "no complains"
Cons: "Lack of help with information on transfer between terminals at Seattle/Tacoma"
Cons: "crew delay alaska has not compensated yet please help"
Cons: "Boarding was more of a free-for-all than other airlines. Everyone was boarded on the plane only 5 minutes after boarding was scheduled to begin."
Cons: "Good one"
Pros: "It was everything nice from the take off to the landing"
Pros: "It was a small flight, fast and there were only a few people on the flight with me. I sat with a row to myself."
Pros: "Nothing in particular."
Cons: "The fact that you cram people into small spaces. It's awful that you treat coach so terribly. Someone needs to design a more comfortable experience."
Pros: "TSA staff was great. Security was a breeze. The first plane had USB and standard outlets on every seat. Layover in Seattle was nice."
Cons: "Aircraft was too warm. Needed more air!"
Pros: "compared with other airlines they were just OK"
Cons: "Connection at Schiphol often tricky;"
Cons: "My monitor isn’t really working after rebooted. And the audio hole wasn’t tight enough"
Cons: "Boarding was like a cattle call....my headrest was broken so couldn’t sleep upright but face down....seemed like a plane that large would have more bathrooms"
Pros: "No delays..arrived early"
Cons: "Restrooms were dirty"
Pros: "Food was unexpectedly good."
Cons: "The flight was delayed for 40 minutes. We could hardly catch connecting flight"
Pros: "Cheese plate"
Cons: "TheyCharge me $25 for my bag and I’m at Delta sky Miles older plus the American Express platinum card holder it’s supposed to not be charged"
Cons: "3 hours delay"
Pros: "That Tillamook cheese and fruit plate was nicely done. A pleasant surprise."
Cons: "We had to wait at the gate on arrival"
Pros: "I liked the movies and overall entertainment available to the passengers."
Cons: "The food selection needs a poultry option."
Cons: "Didnt fly from San Francisco to Atlanta"
Pros: "Quiet, quick, no issues"
Cons: "Slow boarding. Slowest boarding everr. Maybe not enough overhead space, doesn't make sense how there is not enough overhead space while calling zone 2 passengers."
Cons: "Attendant probably trying to be funny"
Pros: "Once aboard, flight went without a hitch and flight crew was attentive"
Cons: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"
Pros: "Polite crew, clean plane, smooth reservation and seat selection process"
Pros: "On flight entertainment has improved greatly. There are so many choices to keep you entertained. I forgot how long I was on the plane."
Cons: "Plane food was not good. The crew were not as friendly, almost exhausted. There was one woman who was not sensitive or compassionate to my fellow seat mate. He was an older man who needed extra assistance. From the look of her face she didn't feel like helping him... as simple as helping him pour ice into his cup. Instead I helped my fellow neighbor. She might not feel comfortable helping a senior citizen but don't be so loud or make a face of disgust."
Cons: "entertainment system had terrible touch response flight was delayed by 1.5hrs"
Pros: "Wonderful flight attendants"
Pros: "All restroom floors were wet. I have seen this in others 767's too. Is this a 767 phenomenon"
Pros: "Quick boarding"
Cons: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Pros: "On time"
Pros: "I've never seen such a modern and easy to use entertainment system before. All the movies are complimentary."
Cons: "half-broken screen, couldn't access anything on the left side"
Pros: "New business class configuration on Dreamliner - love that Virgin gives out pajamas, staff are always incredibly nice"
Cons: "Seats are surprisingly narrow, and lack privacy"
Pros: "That it's over"
Cons: "the 1 hour delay, when we arrived we sat for another hour and I missed my international flight"
Pros: "Plane was a newer one, clean, and the stewards were nice."
Cons: "New seating was terrible. The seats are so jammed together that my knees were pushed up into the seat in front. How can anyone be comfortable with this kind of seating arrangements?"
Pros: "Quick flight and we flew over Yosemite (where we recently hiked). Also, the free in-flight entertainment is such a nice addition! My wife and I had the seat open next to us, so it was very nice to have extra room in our row!"
Pros: "Free drinks"
Cons: "Corn nuts for snack. I'm allergic to corn. I get people want snacks on a flight and you can't make everyone happy. It was ok. I just said no to them."
Pros: "On time"
Pros: "lie flat seats and linens were very comfortable"
Pros: "On time. No problems."
Cons: "Hard to understand what group was being called to board. No systematic lineup, just crowding around."
Pros: "Staff was friendly but Stern with customers that needed it"
Pros: "need to feed people more often and make the seats alittle more comfier but other then everything came out good looking forward in flying with delta again"
Pros: "Great flight. Flight attendant was hilarious and extremely helpful to all even as we were grounded for a bit in Atlanta due to weather!!!!! Flight crew was stellar while traveling thru an extremely thick cloud deck."
Pros: "Service is good. Flight on time."
Cons: "Don't like the chicken wrap which is dry and hard."
Cons: "Charging money for window and aisle seats a new low"
Pros: "Crew was very helpful."
Cons: "This flight was delayed 5+ hours past its scheduled 12:15 departure due to mechanical issues with the plane. Delta was only able to offer a $50 travel voucher for this huge inconvenience."
Cons: "Apparently, using a third party source lost me the ability to choose my seat on both flights. The only book ahead options are ones I need to pay extra money for which feels like a scam. I won't be able to get a seat ahead of time on the way home either which will be an even longer flight (6+ hours) and will likely be stuck in a middle seat yet again. If this is the case with booking through third party sites, I won't do this again."
Pros: "The small scack/meal was excellent. Good service. Smooth flight. In-out-done! Good job Delta!"
Cons: "Can't think of anything negative. A long time standing by on runway waiting for departure."
Cons: "Multiple delays totaling 2 1/2 hours for mechanical and whatever excuse they could think up."
Pros: "Big plane and fairly comfortable"
Cons: "It's more of a shuttle than a transcontinental. Seats are narrow with little leg room. Like all others you have to pay for everything. Delta terminal is not easy at jfk. Sfo is fine and works well All airlines are the same these days. Flights are uncomfortable and crew just throws out peanuts and water"
Cons: "The person taking tickets asked me to check my bag. I said ok and he instructed me to step aside and taking anything out of it that I might need. I did this and when I came back they had locked the doors."
Pros: "The boarding was quick and the gate agent was efficient"
Cons: "We not only left 45 minutes late, but there was no beverage service on the flight."
Pros: "Professionalism, friendliness, accommodating, helpful."
Cons: "Suggestion: Pregnant mothers especially without a carry on should be able to board or exit with priority. It would also be helpful for the aisle seat priority to be given to expecting mothers as well."
Pros: "We paid for an exit row seat with more leg room"
Cons: "Airplane was freezing and the flight attendant couldn't be bothered to change the temperature or bring us extra blankets. Ridiculous that we had to pay for seats on top of paying over $1000 for the flight. We had to check our bags when we boarded bc flight was so full, but once we boarded we noticed plenty of overhead room"
Pros: "On time. Arrived 30 mins early. New plane."
Cons: "Middle seat. Very crowded, could hardly work on my laptop. Food was not great. Had a turkey roll. Opt to pay for the $10 sandwich at the airport."
Pros: "Like delta have single tv, good coffe, will be better is from centro o South America , a time w connection and will safe"
Pros: "Entire experience and costumer service was excellent"
Cons: "Wifi too expensive"
Cons: "American has no respect for their customers. Counter agent NEVER called group nine to board, then got on the loud speaker and said, “final boarding call, doors will close 30 seconds after the end of this message.” Wha? Poor customer service..."
Pros: "Comfortable seats, attentive staff"
Cons: "More non dairy food obtions"
Cons: "I could not check in and pay for my second bag at the kiosk. I had to wait in the very long ticketing line to get help. Also, it was not clear that the international flight flew from the AA terminal and not from the International terminal where Iberia flies from...I had to walk to the AA terminal with all my bags which was stressful since I was dropped off at the international terminal which made sense as it was an international flight and the ticket did not say it was flying from the AA terminal only that it was operated by AA.."
Pros: "Left early, crew was friendly"
Cons: "Bought a seat that was explained as not having another passenger on either side, but it was just two seats in a row."
Pros: "Lots of good movies"
Cons: "Less than average legroom for an international flight."
Pros: "We were seated in economy but we had a pretty good flight. The only rough part was the fact that it was 10 hours of sitting, and that was due to the destination not AA's service. As someone who is used to United and Delta for flying, I felt that the service offered kinda rocked."
Pros: "Everyone was friendly"
Cons: "Very tight fit."
Pros: "Staff was really friendly Boarding was easy Flight was on time"
Cons: "Not much space within the seats Food was mediocre Entertainment was okay"
Pros: "I gate checked in the stroller at LAX. When it was pretty much dumped in front of me at LHR with an unspecified apology, the sun hood was bent so it doesn't fold right anymore, there's scuff marks on the side, there's a part missing from the left wheel and it drags to one side now. Not happy. If I'd been told, we'll take this off you and damage it, I might have checked it normally. Our car seat was fine."
Cons: "Damaging our stroller. Food wasn't good either. A yogurt with various toppings apparently is a "Continental breakfast"."
Pros: "That the staff at American Aiirlunes were helpful in getting me to my destination."
Cons: "Flight was delayed and then canceled!!!!! I missed my connecting flight in Miami."
Pros: "Nothing. Cause it didn't happen"
Cons: "Mechanics issues. Plane never took off. Never made our connection. Had to get a new flight."
Pros: "Quick to board and on time, plenty of leg room, great new movie and shoe selection during the flight."
Cons: "The food was satisfying, but not great. Entrees were quite salty and bread came a little soggy."
Pros: "The crew was wonderful! Especially Glenda."
Cons: "The flight was delayed six hours."
Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"
Pros: "Our flight was delayed by almost three hours due to weather in Chicago, the crew was very helpful and the pilot kept us informed about the updates that he was receiving."
Pros: "The flight attendants were great."
Cons: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
Pros: "Everything was timely, courteous & pleasant. The aircraft was very clean."
Cons: "No room, limited entertainment, mediocre food. Was a very uncomfortable, long flight! Luggage late coming off plane, missed connecting flight and was not very helpful in getting rebooked."
Pros: "Great entertainment system at each seat"
Cons: "Food was nasty and they didn't have a non dairy option"
Pros: "Service was good. Entertainment system was excellent. Flight took almost an extra 45 minutes to arrive and was quite bumpy at the end. Not sure if it could have been avoided."
Pros: "Customer services was good."
Cons: "Seat was too small,food was disappointed."
Pros: "Movie options"
Cons: "2 hour delay was inconvenient. Like why?"
Pros: "Great choices of entertainment that made the flight very enjoyable"
Pros: "Left on time from LAX"
Cons: "We booked for British Airways since we have good experience with them before but this is "operated by American Airlines" - not sure why they just don't say American Airlines when booking. It's deceiving!!!"
Pros: "The crew relax and smile"
Cons: "very small seats"
Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."
Pros: "everything ran like clockwork"
Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Pros: "The entertainment was free on our flight and that was very nice. Watch a lot of movies iv been wanting to watch. Pilots flew the plane very well."
Cons: "I bought Japan Air but it was American air.. I'm not buy tickets any more!!"
Pros: "WHAT FOOD.,,,,,,.AA DOSE NOT FEE US OR HAVE ANY ENTERTAINMENT,"
Cons: "NOTHING AA IS JUST AS BAD AS FIJI AIRWAYS"
Pros: "It was a very peaceful flight. The crew was extremely professional, and courteous, one of the members went out of her way, and frankly it was the kindest flight attendant has been to me in a while."
Cons: "The typical complaint you would hear regarding airplane food. Though, it does not warrant a true complaint of the flight."
Cons: "Taking away headphones 40 mins prior to landing is ridiculous. AA needs to abandon Bose or figure out a better way."
Pros: "The flight was on time, even arrived early. Nice crew and plenty of food/snacks. It was good to have a selection of movies and TV shows to watch, too."
Cons: "The lack of space on such a long flight was painful, and there wasn't much opportunity to stretch my legs. I was also seated across from a woman who didn't realize how stupid it was to bring a toddler on a 12 hour flight, and he screamed pretty much the entire time. I couldn't sleep at all and not even headphones drowned it out. That part wasn't really the airline's fault though, and I could see that the flight attendants were asking her several times to get her son to quiet down. I just wish there were regulations on these sorts of situations. Everyone around you suffers when you bring a small child on a very long flight because they will inevitably be bored, cranky and uncomfortable, and because we are confined to our seats, we are forced to suffer through it all. I wish that children under a certain age would not be allowed to board flights over a certain length of time except for special circumstances."
Cons: "I didn't know it was American Airlines. I would have bought a different ticket had I known it wasn't JAL."
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Pros: "New aircraft."
Cons: "The flight from LAX to HKG was diverted to Haneda, Tokyo. The septic tank was not properly emptied in LAX. Flight in Hong Kong was delayed by about 2 hours due to this diversion. I agree with the call from the Captain. It's a pity that the poor quality of service team in LAX (probably 1-2 individuals) caused tremendous inconvenience to passengers and crew."
Pros: "Everyghing was smooth and on time"
Cons: "Nothing at all"
Cons: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Pros: "Once in flight, it was a standard smooth ride to Tokyo."
Cons: "Late announcement of flight delay. Cost me 4 extra hours at LAX, doing nothing. Then, flight delayed again for 30 minutes prior to boarding...and yet AGAIN while on the plane...because of a water shortage. What had the crew been doing in between flights?? Lastly, these delays caused the plane to arrive in Tokyo at 12:30AM (originally it was 10:30PM). All transportations options were closed. I had to take a $90 USD taxi fare into the city. JAL or AA should have given travel vouchers to everyone who needed them. BAD SERVICE, BAD COMMUNICATIONS, BAD RATING."
Cons: "all flights delayed"
Pros: "Fast trip to london. Even it was late by more than hours plot made up some lost time. Entertainment was very good both in quality and varieties."
Cons: "Throughout the trip it was very bumbby. The food was not nearly as good as other cross Atlantic airlines."
Pros: "I liked that I landed in time to get to my next flight."
Cons: "I didn't like that I had a child kicking my seat back the whole flight and that the in flight movie that I purchased skipped more than it played."
Cons: "Some of the crew were rude, had us waiting forever get off the plane"
Pros: "Service, clean aircraft, I felt AA cares about me"
Cons: "Changing gates before boarding"
Cons: "Practically no food was served."
Cons: "Flight cancelled , no communication, the flight the next day delayed two hours and we where given four different gate numbers for the flight, walked backwards and forwards trying to find the correct gate with my children."
Pros: "Nothing about American or the way they do business is good!"
Cons: "I paid for first class seats plane broke put on another in economy seats! And everyone refused to comp us or help us out! Horrible airline avoid if possible! This was twice AA has messed me and my wife over!!"
Pros: "Crew was Aamazzing! Went above and beyond even to sit with one of kids while I used restroom, put my kids at ease, went above and beyond to make sure at such a tender age that they were okay! Made me very happy with allegiant and happy that I chose them!"
Cons: "It’d be cool to see more inflight services some day? As in maybe WiFi at a cost or TVs, seat recliner"
Pros: "Easy boarding"
Cons: "A little Snack"
Pros: "Nothing really"
Cons: "Depart on time Not Loose my luggage Track all luggage every step of the way instead of crisis management only when a lost luggage claim is filed"
Pros: "The crew"
Cons: "Very bumpy from take off thru first half of flight, though this wasn’t anyone from allegiant’s fault, just scary!"
Pros: "Love Allegiant!"
Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"
Pros: "No leg room & very misbehaved children sitting behind me. The children screamed the whole time, kicked our seats, and the mother had no control. If you are any taller than 5’9”, you may want to consider an exit row seat to have room for your legs. My knees were jammed in to the seat in front of me."
Pros: "The boarding wasn’t smooth, there were 3 women at the podium listing zones and it was very mumbled and low, quite hard to hear despite the small area dedicated to Allegiant passengers."
Cons: "The women at the podium listing flights could have been friendlier and more customer service oriented... there was a lot of mumbling into the speaker for boarding ... and the person kept giggling into the mic. Once past boarding, everything was great !"
Pros: "No The crew was not friendly at all"
Cons: "I honestly am angry that I was charged for things others where not.This is ridiculous"
Pros: "Definitely the price. Boarding process was pretty quick. Flight attendants seemed nice."
Cons: "Left a little late, but still arrived on time, so that was okay. Seats aren't the most comfortable, but that's expected. Was still able to get a little nap in."
Pros: "I finally got home"
Cons: "We took off 3 hours late. No transparency about what the delay was or how long, they just kept stringing us along 30 minutes to an hour at a time."
Pros: "Crew was great"
Cons: "Earlier delay notification"
Pros: "The crew was friendly and the price was low."
Cons: "Communication during our delay."
Pros: "Great flight"
Pros: "Great crew and online customer service..."
Cons: "1- Flight Behind Schedule 2- Live customer service agents are truly non-existent until 1.5hrs before ‘departure’"
Cons: "Extra charges for everything! Asked flight attendants for a cup of water as I was not feeling well and was told I could buy some water. I was also told my carry on was too big when it clearly fit in the container at the check in process."
Pros: "Early out and early in."
Cons: "The seats were a bit cramped but I suppose most are these days"
Pros: "Stewardess moved me to a more comfortable seat without me asking."
Pros: "Flight attendants were nice."
Cons: "There was no one working at the counter when we arrived at the airport and there was already a sizable line. We waited about 10 minutes before anyone showed up to assist customers. Not sure what was up with that. Very uncomfortable seats and crowded seating on plane which is typical these days everything else went fine. Flight left and arrived on time."
Pros: "Crew was very friendly, very polite unlike the United flights I have taken. I was told the space would be uncomfortable but it was absolutely fine for the short flight."
Cons: "No beverage service. Not even water is offered."
Cons: "Seats are hard"
Pros: "Passengers were fun"
Cons: "Need entertainment"
Cons: "Flight was very late. Have to pay $45 for a carry-on bag. Seats were uncomfortable and have to pay for all snacks and drinks including water."
Pros: "Nice having assigned seat. Boarding pass can be obtained through mobile app."
Cons: "Seats do not recline, so not real comfortable."
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Pros: "From entering the airport, gate, and plane- nothing is more pleasant and efficient than Allegiant flights. I was able to attend my grandsons bday and back by start of the next week- round trip at REASONBLE prices! Thank you."
Cons: "I am ok with it but the walk way was so filthy on my return trip. I know plane was late and we boarded late... but a really quick vacuum would have taken only a few minutes. I realize it was messy from cl"
Pros: "Love the Military advantages. Thank you. Feels good to be honored & respected."
Cons: "Both departing and return flights were delayed by just over 5 hours."
Cons: "Flight cancelled on the way to the airport due to weather. Weather wasn't due to turn bad for 36 hours."
Pros: "Very cheap ticket Non stop flight to HTS with excellent service. Eat before the flight. It is a short flight but if needed bring your snack... airports near big cities..."
Pros: "Their flights are always delayed. They have some pretty old flights and they always get broke before the take off and they have to do some maintenance before take off. Not going to fly again with them."
Cons: "Entire flight experience."
Pros: "Best flight for its Price. It was on time."
Pros: "Loved their crew and the way they contacted you over the internet to remind you to check in, etc."
Cons: "NOTHING BAD TO SAY-a 3 1/2 hour flight on a comfortable, well piloted plane beats a connection from LAX that ends up being 8 hours for travel that day all hollow!"
Pros: "The price of the flight was cheap, but i know why. You ended up paying for your carry on luggage, ypu pay for seat assignment if you want to guarentee sitting with you party, you pay for soda. My flight was 1.5 hours late, due to mechanical problem. Plane was janky and it felt like it STILL needed repairs."
Cons: "Low airfare."
Cons: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."
Cons: "Delayed 5 hours!"
Pros: "Flight attendants were very respectful and courteous."
Cons: "Last 10 minutes of landing the plane was very very rough. A few people had to pull out the barf bags Lots of speeding up and slowing down. Ups and downs. It wasn't turbulence but it felt like it."
Pros: "We eventually got to Las Vegas."
Cons: "Everything. Spend an it make and book with someone else."
Pros: "Quick easy flight"
Cons: "Plane was dirty and old. Was nauseated on both flights."
Pros: "The flight was smooth and quick once we were in the air..."
Cons: "We waited for another crew from another plane and had to leave almost an hour later than the scheduled flight."
Cons: "Paying for my carry on bag."
Pros: "It's really annoying to stand in line, get to the attendant and then be told to step aside and download an app for your phone and check in (and especially check bags) that way. I don' know the security or privacy of that app, plus it is just tedious and annoying."
Cons: "Seats on Allegiant are terrible, and charging to print out a boarding pass is awful. Charging for water on a flight where you have no other options for water should actually be illegal. Shame on them for that."
Pros: "Flight was on time.. Crew was courteous, friendly, and helpful. Equipment on flight to Bangor from Sanford was a relatively new plane (A320) rather than one of your tired and likely less safe old planes (MD80)."
Cons: "Seat spacing is too tight. You should give up two rows and give everyone an extra inch and a half of leg space. Your customers would be much happier. The food you serve is not appealing. First of all, there is no coffee. Not even on early morning flights. And none of the food is fresh. It is all preserved stuff like crackers, nuts, and cheese spreads. There is no inflight WiFi. I fly Allegiant a lot, and have grown very tired of the sales pitch for your credit card. All I can think of when I hear it is a barker at a carnival. And the card is not the great deal you promote. The 3% you get back for using the credit card to pay for Allegiant fares is entirely offset by the 3% levy yoiu impose for using a credit card. I am better off just continuing to use my debit card. once. I do like your $29 optional payment allowing one to change flights once. Southwest lets yoiu do this without such a fee, but no other airline even makes the option available."
Pros: "everything was great everything went smoothly because some of the stuff I had to change at the last minute because I had to get home earlier than I originally planned but everything turned out wonderfully and everything okay even though there was a little delay because of the weather"
Cons: "Flight departure delayed two hours"
Pros: "It was cheap and was no different than other flights I have taken."
Cons: "Their station at the airport didn't open until about an hour before my flight."
Pros: "Checking was fast"
Cons: "I have to pay for my carry on ."
Cons: "Plan was 4hrs late"
Pros: "I was comfortable. I entered and exited the plane very fast."
Pros: "The crew/pilot was excellent he got us an hour prior to schedule, however, the stewardess did not have good training to lay down rules i.e. going bathroom. They can be stricted but nice."
Cons: "Food not snacks should be an option to purchase."
Pros: "Crew was very nice."
Cons: "Was late"
Pros: "The ticket price"
Cons: "No free in flight beverage or water. No WiFi. Barely any leg room and no reclining seats."
Cons: "The change of flights. Had to stay in airport overnight!"
Cons: "Paying $3.00 for a $.50 soda, paying for carry on bag. very uncomfortable seats, no entertainment at all for such a long flight. need I go on?"
Pros: "It gets you from point A to point B."
Cons: "By the time you add a bag, you can fly another airline. And if you're over 6', it's not worth it. I'm 6'4", and my knees touched the seat in front of me for the whole flight. Seats don't recline, so I couldn't adjust at all."
Pros: "Great crew"
Cons: "Many hidden expenses like checked bag, food and drink, seat selection."
Pros: "Boarding and the flight were fine no real complains at all. We did leave later than the scheduled time, with no clear explanation why, which made me miss my hotel shuttle so I had to pay for a cab instead of a free shuttle."
Cons: "The seats are tight and you have to pay for absolutely everything! Extra carry on, food and everything else that you might need or want. The tray tables are barely big enough to put your drink on."
Pros: "Good flight. Accommodating. Will fly again. Cheap flights"
Cons: "Why should anyone want to book a flight only to find out that the ticket price doesnt include a seat................. for a seat there's an additional charge. And then a charge for a carry on bag of $40. Your airline is ridiculous!"
Pros: "I'm 6'3" and simply cannot get comfortable in a plane seat."
Cons: "First of I got double charged for my bags second flight delayed for no reason n seats are extremely uncomfortable we arrived n we stuck in the airport for 30 mins no reason bags took an entire hr so I just left my bag"
Pros: "Non Stop and time of departure"
Cons: "The seats were terrible. They were made of hard plastic, smashed together and extremely uncomfortable. The tray "table" measured 4"x8". Never again will I ride on Frontier. I'll drive or not go if Frontier is my only option to fly."
Pros: "The crew was awesome"
Cons: "Tray table size"
Pros: "seats were some what comfortable"
Cons: "did not like the fact that I had to pay extra for a seat when I already purchased a ticket"
Pros: "Getting off the plane."
Cons: "Frontier is all around archaic in a modern world."
Cons: "Awful customer service across the board. I have flown Spirit regularly, so I am familiar with the concept of the low price airline, but this is far worse than anything I have ever experienced with Spirit."
Pros: "The flight was cheap"
Cons: "Flight delayed 3 hours due to technical difficulties. Was forces to pay to check my carry-on because it was considered a "duffle bag". Screaming children the entire return flight not even seated. Cramped quarters. Terrible"
Cons: "They cancelled my flight. Soonest Frontier flight they could re-book me on was EIGHT DAYS LATER. They have no agreements with other airlines to book cancelled passengers with. They would NOT pay any hotel expenses. It was left to me to find alternate transportation home as well as book a hotel room for the night and pay for it. This was the absolute worst airline I have ever flown on in all my years of air travel. Did I mention that they even charge for the in-flight soft drink? Oh yeah, The seats don't recline, none of them."
Cons: "Seating because the seats don't recline and the leg space was basically non existent. First experience on Frontier and unless they make changes for some kind of comfort then this is definitely our last!"
Pros: "Easy check-in & baggage drop"
Cons: "Seats were stiff and did not recline No neck support for snoozing ..."
Cons: "The seats didn't recline"
Pros: "There's nothing bad about Frontier's service. Flights were on time, staff was courteous."
Cons: "BUT, they don't honor Global Entry or TSA Pre-Check, which is ridiculous! The ticketing agent told me "it's not in the budget." Had I known this ahead of time I wouldn't have purchased a ticket from Frontier. The security lines were incredibly long in Denver and this added a good 30 minutes to my passage through the airport."
Pros: "I didn't have to pay extra for my seat with extra leg room"
Cons: "There was confusion about my seat"
Pros: "Arrived early"
Cons: "Had to pay for seating"
Pros: "Crew was great"
Cons: "Small seating"
Pros: "Staff were friendly."
Cons: "The seats are very uncomfortable and cannot recline. I was unaware while booking that they would charge for the carry-on. What is worst is that carry-on was more expensive than checking in a bag. I now understand that it is a budget airline, however, once you include the fee for the carry-on/check-in bag it is no longer a good price for the flight."
Pros: "Cheap cheap cheap flights even with paying for a checked bag our total round trip for 2 people was less than $160. We knew frontier was a bare bones plane ride. We had no issues with everything. The seats were a little uncomfortable and the trays were about the size of a check book but other than that the flight was fine."
Pros: "Flight crew were nice."
Cons: "Seats are so uncomfortable in both airplanes I went on, there's no food given to you noy even complimentary peanuts or water . No entertainment at all? Did I mention that the seats were horrible and my back hurts now I'm never flying with Them again !"
Cons: "I attempted to contact the airline for over 12 hours and they had no customer support during winter storm flight cancellation. I guess you get what you pay for, so i would expect zero fare for future flights to go along with zero assistance from the airline."
Cons: "I'm not happy that I wasn't notified in advance that there would be an added $40 per bag. When flying with other airlines usually one bag and carry on is included in the price. I am not happy that upon arival I was notified my one bag would be an extra $40. That should have been discussed before."
Pros: "The flights were on time and bordered quickly"
Cons: "Very little leg room and seats don't recline. Everything is very basic, no comfort features. The fee for a just a carry on item was surprisingly expensive!"
Pros: "That we flew."
Cons: "They lost all the oversized bags and its impossible to find someone to help you. Once we did, they had no idea where anything was and yet the bags were put on the next plane. Where's the communication? If Frontier in Denver knew they screwed up, wouldn't they call SAN to give them the heads up? Late at night, families w small children, wait more than an hour for a carseat that isnt coming only to wait in another line to claim its lost. This if course all after a long flight. Awful. ...and I didn't get a refund for the bag."
Pros: "The crew on every flight was friendly, helpful and even some of them funny."
Cons: "Frontier's decision to nickel and dime everything. To have to pay to choose one's seat ahead of time? To pay for a carry on, for even something to combat the dehydration that happens on flights, is annoying and I won't fly this airline again."
Cons: "Did not have any food or drink"
Cons: "No help from ANYONE from this airline!!!!!!!!!!!!!!!!!!!!!!!! What's wrong with you people??????????????????"
Cons: "I had the flight from San Diego to Denver then we stopped at Las Vegas because of some who had heart attack. I had a meeting at that day I couldn't attend because we were at the airport of Las Vegas from 9 to 2 pm looking for a flight going to Washington DC. They found a flight from Vegas to Denver then to DC but they lay over is 15 hours in Denver and I couldn't wait because I had an appointment for my dad in the next day in the morning for dialysis. So I had to reserve another flight from Vegas to Baltimore directly. And I paid that. Also, there was a lady who checked in the luggage in San Diego. When I was checking in my luggage she told me to pay 30 dollars for my bag while there was another family after me and she didn't get any money from them for their luggage and she checked their luggage for a free. This UNFAIR and impolite. So I need all of my money back also the difference that I paid for the new ticket and luggage. Thanks Wafa"
Cons: "they cancelled the fligh on me - over booked"
Pros: "The crew are nice people, and it got me from Denver to San Diego and back. Relatively inexpensive."
Cons: "I'm tall (6'4"), there's no leg room, and the head rests aren't actually tall enough for me to sleep on. So, not super comfortable. I didn't expect anything more really. It just sucks that air travel forces premium prices for basic comfort."
Cons: "Crew was not very friendly, seats are not comfortable, and baggage is too expensive."
Cons: "Frontier is the worst airline ever. Make it look like a cheaper fare but charge you for every possible thing they can. Your seat, drinks and even your damn carry on bag. NEVER AGAIN."
Pros: "The handle on my suitcase was broken sometime between check-in in San Diego and arrival in Madison. Agent didn't know how to file a claim. Later supervisor took over as nd told me that "handles and zippers are not covered for damage." She held up a paper and told me it was in the fine print. The least they could have done was at least refund the $40.00 baggage fee. Bad news poor training . Easy fix but they missed it Joel A."
Cons: "The crew on the ground in Denver were not able to get the walkway up to the plane for at least 20 minutes after we landed. The luggage was really slow too. left the airport 50 min after the plane landed and was at the gate. Online there was no option for not purchasing a seat at check in. Deceptive pricing and policies. I did not know it was an option to not pay extra for a seat."
Cons: "Ridiculous amount of room,so cramped. You used to do well, costs for baggage too high...1 hour late start...on time commercials are false. Will not fly frontier anymore. Very disappointed!"
Pros: "I would like a free snack and drink. The stewardess passed over me when asking for a drink."
Cons: "We had to pay for a drink."
Pros: "The flights were short and the passengers were nice."
Cons: "I understand that Frontier is trying to minimize flight price by charging independantly for everything, but they take it to the extreme. Charging for a carry-on and choice of seat (including a middle seat) is a bit ridiculous. The plane seats were not comfortable and did not recline. I would not recommend Frontier to anyone because the flight price plus the add-ons did not make Frontier any cheaper than a comfortable airline."
Pros: "The staff was very nice/pleasant."
Pros: "Customer service during flight check-in was great, quick, friendly and efficient"
Cons: "Overall attitude of main female flight attendant, simply condescending and overall rude."
Pros: "The friendly crews"
Cons: "They charge extra for.carrying a small bag on board"