Pros: "Great staff."
Cons: "I hate that American Airlines doesn’t sign seats together even when there are spots available."
Pros: "Staff was friendly"
Cons: "It was crowded"
Cons: "salt free option for snacks; flight could have not been delayed but that’s not the flight crew’s fault. winds at sfo caused us to delay our takeoff"
Pros: "Crew was nice"
Cons: "Not enough leg room. They did a gate change and I almost missed the flight because nothing was announced and when I looked at my phone app it had the previous gate."
Pros: "Ok trip"
Cons: "Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull"
Pros: "Greets you nicely, on time, caring staffs"
Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
Cons: "There was no entertainment at all, and pretzels are gross"
Pros: "Seemed like a tiny bit more leg room, lots of good movie choices."
Cons: "Food was bleh."
Pros: "Not much"
Cons: "The carrier was supposed to be Alaska it turned out to be American Airlines and with that comes the confusion checking in with the wrong confirmation number. On a separate note, this was a bundled itinerary and the Thrifty Car shuttle was so infrequent and slow to the terminal I nearly missed my flight... I am not sure if I would bundle my travel plans again..,,also Thrifty car rental was short on cars in Liz Angeles on arrival"
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Cons: "Had to buy another ticket"
Pros: "Didn’t like anything"
Cons: "Old planes! Very old planes! No charging ports on board. No entertainment! Seats broken. for the largest carrier in the world as they say. Horrible! Three and a half hour delay missed my connection. Traveled for 16 hours on a flight that should have been 7 hours. HORRIBLE American Airlines."
Pros: "Great flight overall"
Cons: "Dinner could have been more occidental"
Pros: "The bathrooms were clean compared with other airlines."
Cons: "We selected seats together as a couple but the seats on the flight were separated. Customer service could not help but asked us to make arrangement with the person between us. The same seating arrangement happened on our return flight 18 days later. Once again was told nothing could be done. I really do not know why both flights the seat assigment were wrong when selected basic on the aircraft configuration. The airline is attempt to make the passenger to pay more for seats."
Pros: "On time arrival"
Cons: "No movie screens, no video screens, no charging options, no blankets, no pillows, no fun."
Pros: "Flexibility and helpfulness of staff."
Cons: "I no longer fit in the seats because they keep shrinking the pitch"
Pros: "The Boeing 787 from LAX to Auckland was noticeably more comfortable than the Airbus 321 I flew to LAX to start the trip. Food was actually good!"
Cons: "After flying 24 hours one of four bags got put on a later flight. The line at baggage service was so long that by the time I waited for the bag it arrived on another flight 2 hours of wait! Unbelievable! Disappointing. And by the way if a passenger is assigned to a seat that doesn’t recline it should be heavily discounted. Heavily as in half price of a normal seat. It really is sad that airline industry is not more service focused and more efficient."
Pros: "Great boarding, crew and seating space"
Cons: "Bathroom line for some reason was always long. Entertainment via wifi was just ok. Older movies only. New movies on the tiny screens that come down every 4 rows or so."
Pros: "Smooth operation, on time"
Cons: "Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy."
Pros: "First Class seating was of course better than economy."
Cons: "Flight to Maui had no Mai Tai drinks available, no heated towels, no dessert, barely any service from the flight attendant(s)."
Pros: "Roomy seat"
Cons: "Lousy food"
Pros: "The food and seat back entertainment were great, as well as the staff"
Cons: "Legroom was borderline inhumane, as a 5'10"adult I don't think it's too crazy to ask for a little more space on a 12+ hour flight. Good luck sleeping"
Pros: "We were delayed an missed our connection in London. American Airlines employees met us when we deplaned and gave us our new tickets to our next connection to FRA. This has never happened. This was excellent"
Cons: "The delay bur I guess it could not be helped. The flight was safe and we got to London with less than 3 hours delay"
Pros: "TV screen is pretty big and nice with lots of moview choices"
Cons: "1.Should provide some tooth brushes and toothpaste and others like sleeper for long flight especial long evening flight. 2.Provide real premium class with better food and seat3. Airplane looks old 4. Landing is very bad"
Pros: "I haven't flown AA in a while, I was impressed with the entertainment and food!!! They had a variety of movies. Also, the food was simply but delicious! Cheese and fruit!"
Pros: "Comfortable first class seats for a regional airline, although no food or entertainment. Flight attendants were great, very friendly and they checked up on us often. On time departure and early arrival. American Airlines has always been great for me. Will be back"
Cons: "No food in first class, but it was only a 2 hr flight on a regional"
Cons: "The connecting flight was with a partnership airline but I was not notified of this before I got on my flight. When I went to the information desk they had no idea where my flight was, or if it even existed. I had to wait for the Hainan Airlines booths to open for a different flight and then ask them. I waited over an hour in total and was then afraid I would miss my connecting flight."
Pros: "The male server was great. The ice cream for dessert was magnificent."
Cons: "First class was awful- no drink service for far too long, didn't have my food order that I selected ahead of time, the female asian flight attendant was not friendly at all, the seat reclined at the back only there was nothing for your feet, the blankets were awful, and movie selection was mediocre at best."
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Cons: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."
Pros: "Movie options"
Cons: "2 hour delay was inconvenient. Like why?"
Pros: "Business seats comfortable."
Cons: "Crew was friendly. Not always professional."
Pros: "Crew made up time to get us in to Boston nearly on time."
Cons: "1 hour delay in LA without an explanation. 20 minute delay in Boston, on arrival, because the jet bridge did not fully extend to the plane."
Pros: "Staff was fantastic."
Pros: "Everything. In flight entertainment was great and service as shops."
Cons: "No issues."
Pros: "It was a very peaceful flight. The crew was extremely professional, and courteous, one of the members went out of her way, and frankly it was the kindest flight attendant has been to me in a while."
Cons: "The typical complaint you would hear regarding airplane food. Though, it does not warrant a true complaint of the flight."
Pros: "Spacious seats, excellent service and the food was great for an aeroplane meal. Lots of bathrooms and I was always able to access food and water."
Cons: "They still use the dual port for headphones for the entertainment system so you are unable to use your own headphones. I didn't watch anything because of this."
Cons: "Flight was delayed arriving, connecting flight was in a completely different terminal = they didn't wait for us and auto booked us on a flight out the next morning. We requested our bags and drove home instead. Horrible."
Pros: "Renovated planes, modern entertainment options that were free, charging by outlets."
Cons: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"
Pros: "American Sirlines flight # AA1249. Was a poor experience. Flight was over an hour late due to flight crew had not arrived. The plane was too small for such a long flight Los Angeles to Atlanta. Took an hour to collect our baggage from baggage claim. I will try to Avoid American Airlines on the future."
Cons: "I did not like how I requested a same day flight, was presented with a low fare, so I took it, and it was deceptively a different day months in the future. . . This is not a flight I feel I should have paid for, as I feel I was deceived"
Pros: "Plane was clean; staff professional; no issues."
Pros: "Nice crew on time pretty smooth flight"
Cons: "Middle seat"
Cons: "The flight got late and then were told its early And I literally had to run terminals after Finding out that my luggage was still missing. It's been two days and I haven't got my luggage yet"
Cons: "Our flight was delayed 8 hours and we were given vouchers for a hotel stay which was nice; however, a supervisor named Lauri in Phoenix stated "it was my dog, my problem" after my request for AA to reimburse me for a $50 pet fee at the hotel. What a nice thing to say to someone who paid $125 one-way to stick a dog under a seat."
Pros: "We arrived nearly on time & without issue."
Cons: "The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight."
Pros: "Great flight - very nice crew and service."
Cons: "A few dirty cups were left behind from the previous flight."
Pros: "Space and time efficiency"
Cons: "Cleaner lavatories, it smelled like urine."
Cons: "No Wi-Fi but swayback said Wi-Fi"
Pros: "Great crew, comfortable plane"
Pros: "The crew was very helpful and kind."
Cons: "The entertainment app did not allow me to watch any of the quality programming and my seat to Chicago was extremely cramped and did not recline."
Pros: "Did not have any food so an N/A option for this category is needed."
Cons: "The exit, economy plus seat I chose was described as limited recline when it fact the chairs do not recline at all. I was so disappointed. Had I known this, I would have chosen a different seat. My neck was hurting by the end of the flight."
Pros: "One if the bathrooms was closed and a second one had no running water."
Cons: "Seats with little cushion that make you sit virtually upright for over 5 hours."
Pros: "Professionalism and kindness"
Pros: "Crew was responsive to an engine circuit breaker issue while taxiing and returned to the gate to have it addressed. Took off two hours late, but secure in the knowledge that the problem was not a flight safety issue. Kudos to the crew."
Cons: "The self- entertainment is really an inconvenience especially when the internet doesn’t work. Babies were crying the entire time. comfort wise the headboard is uncomfortable and annoying."
Pros: "It arrived ahead of schedule"
Cons: "The food are not appealing no salads & ran out of choices, eating something that we don't want to"
Pros: "Crew board and also on plane were accommodating and very friendly."
Cons: "Three people in row and all over 200lbs it felt like ever time to get seatbelt Or the horrible placed outlets between seats but under seat and you can not look under seat cause no space in front of you to access and can’t help but to rub against person in next too you. So had to apologize and explain what was trying to do before I tried. I try not to fly this airline or other large carries for"
Cons: "Spotty Wi-Fi. Only on an American flight"
Pros: "Short flight"
Cons: "Late departure due to late arrival of the plane from previous destination. Pushed our arrival time after midnight. Rental car agency was closed and had to rent from a different one at a very steep premium. No apologies and no assistance."
Pros: "The on time performance and good friendly crew"
Cons: "The seat where I sat had minimum recline"
Pros: "Good rate"
Cons: "Didn’t like that I had to check my own bag in and still pay a fee. If your going to charge me then your staff should check my bag. Also I’m not a heavy person i workout so my shoulders are big. Your seats are to small"
Cons: "Old plane, no service, TINY SEATS"
Pros: "the warm baked goods when we landed"
Cons: "not so much leg space"
Pros: "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
Cons: "My family was made to suffer due to United's inability to get all passengers off the plane in a timely manner. We all suffered for 25 minutes in a hot plane. We got nauseous from the heat . We ad to sleep on the floor of the airport in CO because we could not get a flight for that night. We missed an important Military graduation that is once in a Lifetime Experience. Your lack of customer service is appalling and I hope That I never have to experience that again."
Cons: "Rudeness of flight attendant Departure time changes Gate changes"
Pros: "Crew was very nice. Had a sick passenger on board and the flight attendant was outstanding with her and made sure she was ok every 20 mins. Do not remember her name but she was excellent in caring for the sick passenger."
Cons: "Having a delayed flight which made my brother and I miss our connecting flight in Houston which got us home 4 hours later than we were suppose to be."
Pros: "Overall the flight process was fine."
Cons: "Kayak is not transparent enough about highlighting which flights are low cost flights during purchasing. I thought I was purchasing a regular fare where I could bring a normal carry-on onto the flight, but this was a low cost flight and I had to check my bag. This information was not disclosed until after payment, and I believe this is dishonest on the part of Kayak. Kayak needs to be much more upfront about the details of the flights so that we passengers can select flights according to their needs. I felt deceived by the fare and would have purchased a different flight if I would have known ahead of time."
Cons: "Flight was delayed. Then they told us they might turn us around and take us back. It was anxiety provoking."
Pros: "Quick flight and free checked bag."
Cons: "People took a long time getting off the plane in front of us."
Cons: "They (united airlines) put my wife's luggage in the wrong flight and we are still waiting for it to arrive. It's already been 8 hrs since we landed and every time we call them, they're telling us it's scanned in a different city. Now she is without clothes and her necessities."
Pros: "Crew was nice and the pilot had some sort of Sean Connary accent that made it interesting:)"
Cons: "3 seats instead of 2 on either side"
Pros: "There was a nice selection of entertainment"
Cons: "The plane was not comfortable at all for an International flight. United should invest in bigger planes for flights over 6 hours. I could hardly sleep since the seats were so uncomfortable. Further, I was unable to get up and move around as much as I had on other international flights. There was no room on this plane to walk around and stretch. The food was mediocre. Quantas, Air China and Japan Airlines have much better meals."
Cons: "I'm 5'3 and could not even lean forward to rest my head on the table in front of me because there wasn't enough room. I shouldn't have to pay an additional 95 dollars to have what was previously considered a normal seat with normal leg room, especially after loosing 6 hours of my life due to United flight delays during the course of my trip."
Pros: "Freeway traffic made me just miss the checkin time by a hair. I had an important meeting and was hoping there was a chance to still get on (40min before flight) but that wasn't possible."
Cons: "My flight to LAX was delayed by over two hours and I had to call and reschedule. I was rescheduled to an AA flight connecting in Chicago. The flight from Chicago to LAX was delayed by over four hours!"
Pros: "Will never use united."
Pros: "Nice, big plane"
Cons: "The entertainment went out."
Pros: "Nice plane very smooth flight"
Cons: "Plane was late and missed connection to Wichita"
Pros: "I like that it was big airplane"
Cons: "I was sitting by the exited and I didn't like it I couldn't sleep at all because the seats were not able to go backwards there was a woman that was standing at the entire flight because it was so difficult to fall sleep...!!! She was older I kinda feel bad for her I am 22 but I didn't really care but this woman was in her 50s and I felt terrible for her."
Cons: "I was charged $7 for the TV and it should have been $5 as my flight was less than 2 hours and the TV kept going out."
Pros: "...I got the standby flight....I guess that's cool..."
Cons: "My red eye was delayed35 minutes because of wheel replacement making it impossible for me to make my40 some odd minute layover and I had to burn up hours of my vaca in an airport and reschedule a pick up."
Pros: "The crew was great."
Cons: "The flight was completely terrible, the most turbulent flight I'd ever been on. Turbulence for 4 hours straight. In addition the in flight entertainment did not work at all. Terrible flight."
Pros: "Price was great and flight crew was nice."
Cons: "How rude the women airline attendants are /the extreme lack of leg room"
Cons: "I received somewhat bad service at every point of contact with United. My flight was canceled in Houston, so I forced to stay overnight. I asked the rep at the customer service station if United pays for a hotel room if our flight gets canceled, I was told no. There were several canceled flights, do all the hotels were booked in the area. It was up to me to call every hotel in a 10 mile radius at midnight to find a room. I had to come out of pocket 150 dollars for the room and I missed work the following day due to my canceled flight. I was forced to stay in a hotel room with none of my clean clothes, no toiletries. I was told by a united rep, "we get off at midnight so you won't be able to get your suitcase today". All in all, it was one of the worst flying experiences I have ever had. I would like some one to call or email me."
Pros: "The boarding was ok"
Cons: "The entertainment was terrible you couldn't watch anything but direct tv commercials no wifi or anything they ask you to perches it but aren't we paying enough atleast to have a single movie or tv show but no we get commercials the whole flight"
Cons: "Rows 20 to the back of the plane didn't get a beverage. Slow moving attendant. I was thirsty."
Pros: "Getting there."
Cons: "flight crew could give a sh!t. Had to connect and came in late, made no assistance to get connecting passengers off first. Tv option sucks. Have to pay to watch anything. Couldn't even watch plane progress. Pay for that too. Only thing on is a cooking show. And yes you have to pay for food. Interesting. Food is decent though. That was a plus. All but one of the crew seemed pissed about being there. I know passengers suck. At least the guy that looked like Tim meadows from snl was nice. A 5 hour flight and they plane has no wifi (I get it) but also no charging ports??? Just gives the feeling of being held hostage for 5 hours and the only savior is your Visa. I'd hate to see how parents with kids handle it."
Pros: "The the atensents were very helpful."
Cons: "Room too small for such a long flight"
Cons: "I had round trip from Sacramento to Cancun, the staffs service was poor, there are even no greeting and smiling when I every time checked in. That is really bad experience with united airline"
Boarding procedure was just awful, if you have older family members who can barely use phones dont get them on this airline, they require you get your own boarding pass through the app and pay for your baggage there also which the app sucks, even after you pay you have to show them you paid if not they will charge you again ohh and they charge you $15 to print your pass which is crazy every other airline clerk does this procedure at the counter and prints it for you, and they dont even give you a wheel chair even if you requested months ago, never again in my books.
Very good customer service
Cons: "Boarding too many unnecesary questions"
Cons: "Very little leg room"
Pros: "The crew were really nice!"
Cons: "Better seats!"
Pros: "The crew was super professional"
Cons: "The flights took off over an hour late. The seats were incredibly uncomfortable and didn’t recline., even ven a little bit. I am 5’6” and my knees touched the seat in front of me."
Pros: "Crew was poor in preparing for boarding. Boarding happened 30-50 minutes past final call."
Cons: "They could have been more open about checking in. They had a long line that was a mix of three flight leaving in the same hour. They could have organized the boarding better as well. Splitting the passengers in three groups didn't play out so well."
Cons: "Not pay to much for my luggage"
Cons: "El equipaje tardó mucho en salir"
Cons: "Staff, food, clean, entreatment, in one word, everything"
Cons: "Crew was not prepared with enough custom forms. When we arrived at airport it was a mad Scramble to find some."
Pros: "The flight was delayed 2 hours"
Cons: "My suitcase was damage when I pick it up"
Cons: "I didn’t even get a chance to take the flight. I realized my flight was for 12am the day I was supposed to leave within 2 hours of departure. I asked if I could get another flight was told no! I couldn’t even get a credit since I didn’t call within 3 hours of departure. I would not recommend!!!"
Pros: "Crew was pleasent once in the air, and seats were good by emergency exit"
Cons: "Communication with why the hell we kept changing gates and why we were delayed almost hours, especially the crew at the gates. Compensation once I the air with snacks or drinks, something that says that you guys care about the delay and horrible communication."
Pros: "Getting my boarding pass was a hazel and the flight was delayed about an hour and a half. Seats were extremely uncomfortable and they practically didn't recline. Everything on board was sold and nothing was offered complimentary not even a cup of water."
Cons: "What could be improved is, being on time. The seats could also be a more comfortable with a bit more legroom, room to recline, and space between people. Seats felt like I was sitting on the other person's lap. A small drink should be complementary."
Cons: "Give the drinks at least for free"
Cons: "There was hardly any space under the seats and between each row so it was pretty cramped. Because of this, the flight was not very comfortable."
Cons: "a lot"
Cons: "I could not check in on my phone. I never received email or link to check in. I tried 4 times in the previous 24 hour period. Using the app wasn’t mentioned until on the plane. When we arrived at the gate, 45 prior to departure, we were initially told to wait until the boss was there. 15 minutes lat"
Pros: "Crew was helpful but a bit overwhelmed...seat was marginal...should be replaced (seat cushion had caved in)"
Cons: "better notice of the delays....cleaner plane...don't appreciate boarding right after others deplaned without sufficient time to prepare for next flt"
Pros: "Flight left on time! No hassle with carryon"
Cons: "I hate paying for water. Legroom was ridiculously short."
Cons: "Get the forms to fill up"
Pros: "Good crew"
Cons: "More organization toward boarding"
Cons: "Yes it could be better travel to complicated on Volaris"
Pros: "One of the worst experience I’ve had."
Cons: "Our flight was delayed for 3 hours! Completely ruined out plans."
Pros: "Nothing! Crew was rude and liars"
Cons: "Tried to work more with customers and try to accommodate."
Pros: "The flight was swift without a hiccup, boarding was also done in a quick manner. Volaris is always great in service even at the counter."
Cons: "It would have been nice to know the baggage allowance and that we had to check in first via kiosk before lining up to drop off our luggage."
Pros: "Nothing to like."
Cons: "Everything could be better."
Cons: "Maybe courtesy soft drinks and peanuts"
Pros: "On time due to excessive scheduled flight times"
Cons: "Boarding system , expensive and low quality food for sale on board, entertainment on board, unhelpful stewardess staff, deplaning system keep us waiting for half an hour to open the airplane door at the Cancun airport gate"
Pros: "Please don't travel with Volaris, extremely old seats I felt like I was seating on a wooden board with some rocks on it. No room leg. You won't get any help from the Staff at check-in. I was charged $10 to print your boarding pass, the machines to print the boarding pass didn't work."
Cons: "Volaris need to get new seats. Volaris charge you almost for even breathing, I am not kidding. They ask you to use the machines at the airport to print the boarding pass but their logo is not on this machines that's how they make $10 on each passenger. Bad experience."
Pros: "I liked the boarding was pretty simple and went by smoothly. The crew was very welcoming. I was happy to know that the vessel was not fully booked and therefore, had some empty seats to which I moved to. I felt fine like any other flight."
Cons: "No entertainment but that is because it was a short 3 hour flight. Nothing else to report."
Pros: "Direct flight"
Cons: "They force to choose seats (with extra charge), they charge for kids, for stroller, for baby package, for check-in in gate, for carry-on, for lougage, don't breathe too much air they might charge you extra."
Pros: "Everything was fine. I recommend Volaris."
Cons: "Long walk to boarding gate."
Cons: "No comments"
Pros: "Excelente el tiempo de llegada :)"
Pros: "First time in my life that I've never been offered even a glass of water on a flight. I know this is a budget friendly airline, but on a 3 hour flight from Los Angeles to Guadalajara I would have appreciated a small cup of water."
Pros: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "I had to pay 95 dollars per bag when they told me it would only be 60 dollars per bag , i only got them because i had no other choice."
Pros: "The employees were professional and the flight was smooth."
Cons: "The sandwich we bought was cold and dry"
Cons: "Everything was the worst experience ever"
Cons: "No real food"
Pros: "everything went well from check-in to the flight crew to getting a taxi."
Cons: "People were rude and inconsiderate of our age and ability to move on our own. Being threaten to tip or our tickets would be cancelled is bullshit!"
Cons: "Kiwi lost my reservation I lost my fligh"
Cons: "They checked us in, at the 2:00am boarding time they told us there was something wrong with the plane and they had fix it. Finally, at 6:00am they canceled the flight. We won’t be booking volaris again."
Pros: "Quick and relatively cheap."
Cons: "It was too cold."
It's a budget airfare for a reason. Don't expect much and hope you get to your destination and home on time and in one piece.
2 hours late they charge me for my 16kg luggage $125 dollars and also before that I pay $41 online for 15kg and they said I didn't pay
Easier access to the entertainment it didn’t work
Terrible, will never fly again with them.
Canceled my original flight about 3 hours before hand
Great flight with a great crew. So cheap and yet so wonderfully fulfilling. Wish other airlines were this comfortable and well run.
The boarding process needs to be worked on.
Cons: "Boarding was chaotic"
Pros: "Decent flight once we took off."
Cons: "If The flight didn’t depart an hour late."
Cons: "Our flight got delay 2 hours"
Cons: "We borded plane and stayed and did not depart until 1hr and a half after. No explanation from crew as they sat and joked around. Once plane did leave the crew was extremely childish having full blown personal conversations loudly during the flight. During the emergency briefing crew was laughing at eachothers jokes. Super unprofessional overall"
Cons: "Waiting time"
Pros: "Easy flight. Great Crew."
Cons: "No reclining seats very little leg room"
Cons: "Communication! Flight was delays over 5 hours. The flight changed from delayed to on time twice throughout the day."
Pros: "We got VIP Boarding without choosing in advance."
Cons: "Very little legroom, seats were not reclinable at all, not a single snack included. Cheap."
Cons: "Leaving on time would have been better"
Cons: "Keep doing what you guys are doing well"
Cons: "I was early to aborde and I wasn’t allow to check in due to apprently being late"
Cons: "They weighed bags 3 times just to to to get money not for the safety of the flight"
Cons: "seats don't even recline"
Cons: "The flight was over 6 hrs late I arrived in the middle of the night... Never again!!"
Cons: "Kept us 50 mins on tarmac without any explication"
Pros: "The crew was excellent. Leg space was not good. There was very little space for me to get situated."
Cons: "Just the space between the rows of seats."
Cons: "Waiting inside the plane with door open. It is ridiculous to be inside the plan for an hour before takeoff"
Pros: "The plane was clean and fresh and the snack options were great"
Cons: "Maybe if we had more space between seats because the passenger behind me kept kicking my seat and I was unable to rest during the flight . It really irritated me and made the flight unpleasant . And there were too many kids being loud."
Pros: "Flight on time. Smooth flight"
Cons: "They canceled my reservation but did not notify me in any way. I showed up to the airport with no flight. I will never fly this airline again."
Pros: "It was impossible to speak to anyone before the 24 hour cancellation period ends."
Cons: "Have people try to help instead just telling them to call later or call the airline"
Cons: "This airline is always delayed and it’s always too much. This time was 1:30 hours late and we were standing 30 min more in the destination. So. This airline is the worst"
Pros: "Everything was average. Nice new airplane though."
Cons: "They lost my bag on a single non stop flight. 60 minutes in baggage claim until someone showed up. They needed 24-72 hours to find it. No idea when they would get it to me. No compensation for the things I needed ok vacation while they look."
Pros: "The crew was attentive"
Cons: "There’s always room for improvement"
Cons: "On a 6 hour flight that was international and during dinner time they did not have any dinner food, only light snacks for purchase. No charging ports either."
Pros: "Nothing especially not arriving late and getting charged extra from Our driver for waiting for us even longer !"
Cons: "Horrible service, rude , dirty , too crowded, over priced ! I was charged for my luggage when I was told it was already included. And apparently they were over widget but the website said I was okay. I even called and tripped check since this was our first time flying with them. They told us to get there at least 3 hour before our flight and they didn’t start checking us in until 3:50 ! I felt rushed after because we didn’t have time to grab a coffee or eat. The workers are rude and disrespectful not helpful at all !"
Cons: "Was horrible"
Cons: "It’s was very bad"
Pros: "ok time , good plane"
Cons: "you could AT LEAST offer a bottle of waterFREE!!!"
Pros: "Por favor mantener Los precious gracias"
Cons: "Delayed flight both there and back. Personal at the desk VERY RUDE! Their luggage policy is f***ing ridiculous! They even weight your purse! And both carryon and luggage have to weight 10 kg - AND IF YPU GET ANYTHING ELSE AT THE DUTY FREE THEEY REWEIGHT YOUR BAGS AND MAKE YOUPAY IF IT GOES OVER!!! They always change the boarding gate and don’t have anyone telling you to go to the new gate! You have to walk and look out to the screens for the stupid sign!"
Pros: "Nothing was nice. Delayed flight for 3 hours and never told us what was wrong or why was it delayed. They first said it was about 30-45 minutes late, then an hour, later, another hour and so on. They didn’t offer anything on board, not even a cup of water. I understand they want to make profit and sell snacks and drinks, but come on, charge you for water!? Seriously?!"
Cons: "NOTHING! I rather pay $100 more in an airline that has great CUSTOMER SERVICE and that in addition for not giving me a straight answer about how delayed is my damn flight AND taking one fu****ng hour to put the luggage in the carousel for the passengers! I hope they go out of business!!!!!! I know they lost mine and my whole family!"
Pros: "Good, friendly staff. Quick flight as far as in the air."
Cons: "3 hour delay, come on... tight fit. Everything else made it uncomfortable but it was a 98$flight so what are ya gonna do?"
Pros: "Very helpful crew especially the young black guy."
Cons: "Free drinks"
Pros: "Pretty mediocre"
Cons: "Lost baggage messed up my camping trip"
Pros: "The crew are wonderful and very helpful. We really enjoy the flight."
Pros: "That the flight was over"
Cons: "Had to pay for flight, tiny sardine seat, water and people on flight were in a huge hurry to exit plane at gate, hardly waiting for row by row polite deplaning. At least I had an assigned seat! Baggage took a long time to arrive. The crowd on flight were very loud - awkward personal conversations. Crew were good."
Pros: "I remember I used to fly with spirit and they were the worst airline. I can tell now they have changed a lot and they have improved in all ways. No delays"
Cons: "They should at least have water for the passengers. But in overall it was a pretty comfy flight."
Cons: "If sike they can't change my flight so i don't like spirit airline!"
Pros: "Had a row to my self. Comfortable."
Cons: "The cost of checking bags and having to pay for a seat. I thought when you purchased an airline ticket it included a seat. Imagine my surprise when I had to pay for a seat."
Cons: "$57 for carry on!"
Pros: "Crew was friendly."
Cons: "Late 4.5hrs, several false "we're boarding now". No communication of what the issue was. No in-flight service, even a soda wasn't free. Never again."
Cons: "Upgraded my seat to be comfortable; it was more uncomfortable than the cheap seats. Seat did not even recline. Since the plan was not full we waited on the plain for an hour in half for more passengers before take off. There is no really food choices. Only junk food for purchase. Would not recommend Spirit to my worst enemy. My inexpensive flight cost more if I flow with a top notch airlines."
Pros: "Horrible airlines. Worst experience I have ever had flying. Terrible Costumer Service. Hidden costs everywhere. I will aggressively spread the word for people to not use this airline."
Pros: "That I had a good seat"
Cons: "Paying for carry on and for food and drinks"
Cons: "Spririt airlines is ALWAYS delaying flights... I know this cause I have flown this airlines for about 4 flights now. I just wish it would be on time for a change :("
Cons: "All their flights were delayed that day, so my red eye flight ended up "really" delayed. I waited 4 hours in the airport and the the flight was delayed by over 3 hours as well. Then after all of that, they offered not even water (for free) on their four hour flight. I understand delays happen - but consider offering a little something to your customers when this kind of event happens!"
Pros: "I eventually got there"
Cons: "This flight changed my entire experience. The desk people are so cold I watched at least 5 people cry due to their harsh communication and rigid decisions. Got into the airport at 7 something am and didn't make it on a flight to New Orleans until 9 layover Florida. Staff wasn't easy to work with I would've paid hundreds extra for a better experience"
Cons: "I thought the lady was a bit rude when I asked to go use the bathroom. And I also thought the crew was up and down the aisles way too much on this short flight."
Pros: "The price was good but not worth it if the flight is cancelled and my parents cannot get out until two days later. They incurred additional taxi costs having to get a ride from the airport after flight was cancelled. We should get free airplane tickets or some other provision."
Cons: "See above. Flight was cancelled for two days."
Cons: "I spent money on the cab to the airport only to be turned away because spirit canceled the flight. They told me my money would be returned but I have not seen anything yet."
Pros: "I lived, the flight crew were ok."
Cons: "Pretty much everything to do with this airline. Check in and boarding to leave were acceptable, Baggage fee for Carry on that I was not expecting. On the return flight at check in I was informed that they believed I had not used their airline to fly out and my return flight was cancelled because of that. After producing my boarding pass Nothing was done to get me home. The solutions provided at the check in counter were not acceptable. "We have another flight 24 hours from now, no we won't find you a hotel room" "We can refund you 1/4 the cost of a new different flight to get you home since we messed up" "We can put you on stand by incase people don't show up for the flight" Ultimately these morons paid several passengers to get off the plane to get me and my companion home. Giving these other passengers more than what I was requesting to begin with including a slightly later flight on a different carrier and a round trip voucher for later use on spirit. This is the worst run and least efficient airline I have EVER used. I will never use spirit again."
Pros: "Spirit took care of us with a hotel and the soonest connecting flight to our final destination."
Cons: "Our flight was delayed, then the aircraft we were on had to make an emergency landing were we were there for 5 hours before a new aircraft had came to pick us up. It was a huge hassle there was no commication. This delay caused all connecting flights to be missed. What should have been a 6 hour flight turned into two days of flying. This caused unnessary stress and a huge headache to made sure we made it on time where we needed to be. Some issues are uncontrollable but it could have been handled so much better. This was a long flight of waiting around for flights, planes, and to even our luggage which took an hour to retrieve."
Cons: "$55 baggage fee that went from $65 to $100 if paid at the gate seemed outrageous."
Cons: "Worst airline I've ever flown with period. The tickets are priced low just to get you on a 50$ bag fee! Really? Not only that, they try charging you 60$ for your carry on at the gate, oh and if you don't pay they have the nerve to say at the gate before entering the plane they'll charge you 100$. Never ever again will I fly with them..."
Pros: "Flight was on time. Ticket agents were helpful."
Cons: "Ticket kiosk didn't work well. Seat pocket was filled with garbage from previous flight. Cannot tolerate flight crew hawking credit cards. It's intrusive. I think their time would be better spent in safety and comfort needs of passengers."
Pros: "I slept for most of the flight, and boarding was good. No complaints."
Cons: "A lot of turbulence on descent, as well as a hard landing on a day of seemingly perfect weather."
Pros: "Price of ticket"
Cons: "Primitive boarding procedure nearly caused us to miss the flight. Kiosks won't print your boarding pass within 45 minutes of your flight time, even if you are checked into your flight. And Spirit does not permit you to use a boarding pass on your phone, you must waste natural resources & print. Unfortunately, we had a problem while returning our rental car, so we were later to the kiosk than planned. So, we had to wait in line to ask an employee at the counter to print out boarding passes. Thanks to the kind passengers of LAX airport letting us jump in line several times, we made our flight just as doors closed."
Cons: "Flight was delayed and not supporting crew were not polit very unpleasant"
Pros: "The price and convenience of the non-stop flight"
Cons: "Compared to the flight to Los Angeles staff was very mediocre compared to other airlines very uncomfortable planes"
Cons: "I was charged $55 dollars for my luggage at check in when another passenger was not. The other passenger had a backpack and large duffle bag that my larger than my luggage but because his was "soft" he wasn't charged. I feel that it was outside of your guidelines and not fair and probably took place because the female associate checking him in was being flirtatious. I was excited to train out his airline but was extremely disappointed."
Cons: "First my flight was canceled do to " weather conditions" even though all other airlines were flying out to the same city. When I asked for help the desk attendant said I can look on my phone for available flights. So I didn't feel like the staffed cared at all. The flight back went without a delay but the airplane felt very cramped and with no entertainment to distract us from our 4 hour flight. When I did finally order a coffee and muffin the flight attendant staired at me like I wasn't speaking English. And passed everything to me 1 by 1 in the most awkward uncomfortable way. I don't know how exactly to describe it but it was incredibly strange and not very professional. Over all I won't be flying with this airline again."
Cons: "Being charged for water"
Pros: "Crew were delightful; Gate staff were excellent"
Cons: "Seats were awful; when I made my reservation, I selected my seat for each leg of my journey then when I arrived at the airport and checked in, I was given different seats.... paying $55 for a carry-on is ludicrous! I will not fly Spirit ever again!"
Cons: "Alaska would've been a much better and more economical choice. Had no idea Spirit charges for bags until after I bought the ticket through Khyak. They might've said something! Also, Alaska has free carryons, diet cokes and peanuts. Spirit won't be around long."
Pros: "The crew was professional."
Cons: "Terribly uncomfortable seats that did not recline."
Cons: "It is my first time to pay for food in the aircraft... even I couldn't get water for free... plus as compared other airlines I didn't like the payment for the baggage. How could some one travels with out a checking bag. At least 1 checking bag should have been for free.."
Pros: "Flight was delayed for 1 hr... staff kept saying 10 mins and then 10 more mins and it ended up being 1 hr."
Pros: "Check in at the airport was fast (no line)."
Cons: "I was charged $12 for my seat like it was an upgrade- tiny seat that didn't even recline! Most uncomfortable I've ever been on a plane. I was also going to be charged $52 for each checked bag...??? When I told the woman at the counter that it was $31 online she was nice enough to only charge me that much, but what is that all about??!! My bag was 29 pounds, no where near the limit- $52??!! Ridiculous. Staff wasn't rude or anything but they weren't friendly either, just kind of blah. No in flight entertainment, not even free water. Not a great experience. I'll spend the extra money next time to be comfortable."
Pros: "One of my suitcases got left behind but it came in on a latter flight. My brother in law came in on that flight so he was able to pick it up for me. Saved the airline money on a courier from Houston to Galveston. I still don't have my clothes will pick them up at the ship. I called them to see if they would comp all my luggage on the way back but they wouldn't. I will never fly spirit airlines again. Thought I was getting a good deal on the flight but didn't with there expensive bag check on policy. $166 for three bags then I have to pay the same on the way home. What a rip off"
Pros: "Check in was fast and convenient!"
Cons: "Baggage fees are extremely high!"
Pros: "I liked the choice of Big Seats. That was probably my best purchase for the flight. The crew was friendly and helpful."
Cons: "I didn't like the flight being late. I know these things happen, and part of the problem was the fault of the ground control people at LAX. For our flight to late because another airplane was blocking the jetway is poor management. Also, I know it costs a penny or so to transport soda on the airplane, but since very few people made purchases on the flight, it made no difference. So I think you could cut back a little on the idea of making the traveler pay for every little thing. The sodas are going to be there either way."
Pros: "Saved my missed flight going to Ohare .."
Cons: "Extra charge for carry on"
Pros: "I did not like any part of the experience. I love you kayak but please do not offer spirit airlines flights! They are truly terrible."
Cons: "Really dreadful! This airline is insanely riddled with hidden fees. They will charge you for every breath you take. By the time I was finished with paying the fees my flight had gone up by $100! Absolutely deplorable! I really enjoy kayak for the financial liberty it allows me and this Spirit airlines ripped it away from me. Not to mention none of these fees are mentioned before I purchased the flight! For god sakes buying a ticket doesn't even guarantee you a seat! I absolutely understand that every airline has extra fees, but Spirit was an insane outlier. I was charged for a Carry-on. A CARRY ON! Never again! Tisk tisk kayak!"
Cons: "The flight to Chicago was delayed 1 hour. I had an horrible experience with the return flight, they first delayed it 2 hours, then 3 hours, then 4 hours... I spent 5 hours in the airport before I gave up on them and cancelled my flight back. I had to buy a ticket from another company.... Also the ticket price is misleading because they charge you for carry-on luggage (like 50 USD). During the flight they even charge you for water, which is free in other airlines :-("
Cons: "For 24 hour check-in it costs money to pick a seat on website. Also checking bags are too expensive."
Pros: "I eventually got to my destination, even though it was 9 hours later."
Cons: "I will never fly this airline again. Worst customer service ever. The people at the ticket counter and the gate check in need to learn manners. I've never experienced such rude people. Spirit airlines must hire anyone to work in customer service, they must not care. I asked to talk to a manager and the guy at the counter said it would be an hour. Told him I would wait. A couple minutes later some guy (not sure if he really was the manager) was rude as well while talking to him. I've never traveled with Spirit. One of the workers later in the day after I told her my experience so far told me whispering "a lot of people don't like Spirit Airlines". Umm, hello? You know you have a bad reputation?!?!? Worst experience ever traveling. Makes you appreciate the real airlines. I don't think this airline is going to last. It'll save people a lot of headaches if they don't."
Pros: "Boarding on time. Felt safe, pilot communicated well with the passengers"
Cons: "Seats weren't very comfortable, no snacks, some staff seemed tired (could have been due to time of flight). Didn't work out to be much cheaper than any other airline and with much less perks (seats, entertainment, snacks)"
Pros: "Customer service in Manila speaks with heavy accent talks so loud. Do not undestand what they are saying. Then they became rude, asked for supervisor, they refused. Oversea customer service may be cheaper labor for the co, your customers have hard time understanding them. How can we use spirit? My mother handicapped senior ended up missing the flight because customers service put on a hold for 75 minutes. I called them to speak to a manager refused first time then put me on hold for an hour. I will put this terrible process experience on google, so people should, must know especially if this is concerning children or elderly seniors. The higher management should acknowledge and be accountable for people suffer great deal."
Cons: "Rude employees, incompetent staff. Outrageous hidden fees. First time I flew spirit they cancelled my connecting flight, escorted me out of the terminal, stood in line for 3 hours to be rescheduled to a flight the following day. They put me in a hotel an hour away with a shuttle that ran every 2 hours so I was able to sleep for 3 hours. Second experience... 5 hour delay from 730p to 12:30p departure. Fool me once shame on you. Fool me twice shame on me. Never booking spirit again. Absolute garbage airline."
Pros: "Nonstop flights from LAX to KC leaving and returning at reasonable times. I went to Ross and bought the largest bag I could find that met the personal item size restriction. Otherwise, all my ticket savings would have been used up by the small amount of luggage permitted. Feels like nickle and diming. I don't think this M.O. can last because people won't come back if they feel ripped off."
Cons: "The Spirit flight was delayed. No text or email from the airline though they had my info supposedly for that purpose. I found out by looking online right before we would have left to go to the airport. 1 1/2 hour delay. When I arrived at the airport, the monitors said the plane was now delayed 2 1/2 hours beyond initial departure time. Still no text or email. When I checked online, there was no update indicating the later departure time. Obviously, my time spent cooling my heels around the airport was of no concern to the airline. Also, led to me eating overpriced airport food rather than food at home when the delay pushed the flight into the dinner hour."
Pros: "The price of the flight is hard to beat. I can live without the seats reclining and a free soda."
Cons: "Pay attention when buying your ticket. There are extra fees like paying for the seat you want or for checked bags."
Cons: "I had to buy another ticket for 400 from Alaskan because spirit kept pushing the flight back. flight # 869 on den 20th. Check it out."