Flight ok lax gatwick
The xlong seat i paid for $$$$ was not xlong. They gave me 19a
So this must be their brokers problem maybe not direct from wow air but that is not good
Bet i will never see a refund
Discount airlines so bring your food everything. They were on time and thats about it. Layover in iceland paid $30.00 for sandwich and juice and pachage salad from only takeout store.
I loved the fact that I as able to travel to Iceland on one single flight.
Cheap seats on the plane, very uncomfortable. If you don't get a window seat it will be very hard to put your head anywhere to nap, theres no support on the top sides of a chair. Very poor decline.
They will charge you for every single item including water.
No entertaiment whatsoever.
A few of the ground crew were VERY helpful in trying to rectify this matter. Others turned and quickly walked away. We never raised our voices or became combative.
Early July, we arrived at LAX hours before departure time. Informed by WOW that minimum 4 hour delay due to mechanical. We were not given a gate # to wait at. We went through all security and waited close by in a nearby restaurant within the gate area. Soon thereafter, flight is ready to go. They made unsatisfactory attempts to contact us. No e-mails or texts were received by ANY of us, though WOW says that they did this. After much time trying to get on another flight, we ended up having to drive all the way home and all of us had to buy brand new tickets on another airline at short notice prices. WOW has still not refunded us or communicated with us after months of attempts by us. It is now the end of October.
The check-in weight limit is a lot lower than other international flights and other airlines. I had connected with with a US domestic flight where check-in limit is 50lbs and could not change it up anymore. I missed my IcelandicAir flight which would have taken the check in but had to rebook with WOW and had to pay $19/kg extra and it came out to $132 alone for my check-in. Also had to pay for my meal.
The crew were courteous and capable. The flights were all on time. Because they're based out of Iceland all the flights to and from Iceland are direct. You only have a lay over (in Iceland) if you're continuing on somewhere beyond Iceland. There was plenty of space between the seats. You might want to pay for the extra room seats if you're over 6 feet tall but at 5'11" I was comfortable.
You know booking WOW that there will be no inflight entertainment provided but the power didn't work on either of my 9+ hour flights whice means we couldn't really use our own electronics either. The food options are also pretty sparse with 1/2 of my flights having no vegetarian option.
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