Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "Friendly flight staff, on time service."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Pros: "The crew was amazing! They were all so nice and helpful"
Cons: "The WiFi didn’t work"
Cons: "Offered meals for purchase."
Pros: "Very comfortable, no complaints."
Pros: "Crew was really great."
Cons: "Electrical outlets didn't work. Wi-fi didn't work. Flight was delayed. Wasn't a lot of leg room even in first class."
Pros: "Priority boarding and on time"
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "I did not like nothing"
Cons: "Custom took for ever they only had 2 agents working and I Missed my fight to nyc"
Cons: "They lost my luggage & made me miss my connecting flight"
Cons: "The pilot was a Daredevil"
Cons: "Double booking and payment of flight. Dropped flight bookings. Not a good trip"
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "Everything but the consistent delay"
Cons: "2 hour delay and it being the last flight out of LAX."
Pros: "Food service was good."
Cons: "The the audio stopped workin halfway through the flight."
Pros: "Easy, fast boarding. We arrived early too."
Cons: "90 minute delay leaving LAX. Stuck on plane. 30 minuet delay getting to gate after landing at SFO. Stuck on plane again."
Cons: "The female flight attendant needs an attitude adjustment. She behaved as though she was doing a favor"
Pros: "Flight was on time; captain was clear and funny."
Pros: "Food was ok."
Cons: "Flight attendants could have been a little more friendly and helpful."
Pros: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."
Pros: "I was able to pass the time with ease. A+++ in flight experiences. Great airline staff and awesome food."
Cons: "No complaints whatsoever."
Cons: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Pros: "Everything was perfect !! Staff friendly"
Pros: "Friendly crew."
Cons: "Minimal leg room; seat didn’t decline, delayed by 40 minutes."
Pros: "Flight Attendant and great Boeing 737-800 was amazing"
Pros: "adjustable head rest is great - being given a pillow is great - the plane was not too cold to sleep either (as they often are)"
Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Pros: "For a short flight, they gave it drinks and snacks."
Pros: "Crew was top notch as usual."
Cons: "Entertainment screens were tiny. Smaller than a galaxy note screen. Need major upgrades"
Pros: "Best flight so far. Thanks"
Cons: "Bumped from original seat. But that was ok."
Pros: "I liked the selection of movies."
Cons: "The arrival estimate was off."
Pros: "Liked seating in Delta Comfort w own space for carry on and earlier boarding. Staff was attentive snd friendly and offered many snacks. Good choices for tv. Should option of getting head phones as I had the wrong one. Comfortable"
Cons: "Should have one free luggage for Delta Comfort. More variety of food to purchash"
Pros: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Cons: "On this occasion I actually enjoyed it all"
Pros: "Staff friendly,efficient and courteous. On time. Different snacks. Prompt service. Power source each seat worked."
Cons: "Gate area for flight change filthy. LAX gates 31-38. Garbage overflow with no seating. No entertainment option on flight."
Cons: "Overcrowded terminal, last minute gate changes, poor signage and confused staff."
Pros: "Seating was nice...comfortable. Lighting was good, captain wasn't too chatty :)"
Cons: "This flight attendant was just terrible. Wish I could remember her name for this review... She had about half of the First Class cabin offended as soon as meals started getting served - I didn't see ANYONE around me that got what they asked for, and then when people stated the issue, she didn't respond very well. I tried to take things in stride (first world problems?) but it is a bummer to pay extra for the first class treatment and then to not have that great experience, especially on back to back 5ish hour flights."
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Pros: "Worst experience ever."
Cons: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."
Pros: "This was a code share flight on a delta ticket but a virgin airline, the entertainment was great with the seat back selection, the seat comfy and the staff friendly."
Cons: "Firstly check in was a nightmare, travelling on a Virgin Australia Flight from LAX - BNE and a connecting flight BNE - PPP (Proserpine) all with Virgin Australia, and they claim they don't have the ability to tag your luggage the whole way through??? (I understand I have to collect it on arrival into another country and then take to a bag drop) but with the same airline they claim they can't do this? I travel a lot and with many other flights internationally and I can tag my bags with different airlines all the way through, but NOT WITH VIRGIN WITH THE SAME AIRLINE ALL THE WAY THROUGH? They can't do it? Then 2 hour delay on the tarmac after taxiing out from the gate at LAX, which got us in late to Brisbane. The food on this leg LAX-BNE for the vegetarian option was terrible, which was strange as on the fist flight over from BNE-LAX it was the best vegetarian food on any flight I've ever had. Strangely 6 months out from our flight I tried calling Delta to upgrade our tickets and was told they had no way of doing it as the Delta computer system isn't linked Virgin system. Then calling Virgin to upgrade I was told I can't as it is a Delta ticker. We tried again a week out from the flight and got the same response and told to try at check-in. We tried then at check in and told they have no idea how to do this as only so many seats are allocated to Delta tickets and they can't access the Delta system?? So very frustrating and we could never upgrade?"
Pros: "Relatively painless."
Cons: "I do not like the seating and the need to be on a regional jet for more than an hour. Delta should think about passenger comfort when they consider their bottom line. You'll lose me as a customer."
Pros: "On my last 4 trips in 6 mos I've flown United, Delta, and Hawaiian, to Cancun Mexico on United Aug 2015' , to Puerto Vallarta on Delta December 2015, Hawaiian to Honolulu December 2015, and Again on Delta to Honolulu Feb 2015. Hands down Delta IS THE BEST, there nothing better then having Free movies to pass the time, from TV to HBO and SHOWTIME and Current Movies in the theaters TODAY music, games, etc even free headsets any eye cover to rest ALL FOR FREE Delta isn't so worried about charging for eveything, a happy traveler is a repeat traveler, that is DELTAS GOAL Happy repeat travelers I voiced my displeasure with Hawaiian after finding out on my Day flight over I get charged $10 for blanket n pillow and free ( bad ) meal. Then on red eye home it's free blanket and no food, I can bring my own better food, and blanket which I do, but to charge for entertainment is the worst thing ever, AND EVEN FOR SIMPLE MUSIC WAS A CHARGE, SUCH POOR SERVICE Delta hands down IS CUSTOMER SERVICE ORIENTED PERIOD DELTA DELTA DELTA I'M FOREVER YOUR HAPPY TRAVELER,"
Cons: "The snack boxs are kinda unappealing, I bought both and they were jost OK, But that's fine I can bring food simply enough and would have but I was running late, Happy traveler"
Cons: "Small plane don't do well with turbulence"
Pros: "I liked that I had a vacant seat next to me."
Cons: "Small, narrow seats and way too cramped. Absolutely no leg room or much space to the seat in front. Terrible for a long haul international flight compared to other airlines. No free alcohol on an international flight!"
Pros: "The flight got us from LAX to SLC"
Cons: "I bought my ticket in October, checked in yesterday and when I got to my gate was told I didn't have an assigned seat!!? This was totally unacceptable, I was told I didn't select a seat on the seat selection screen and that I was now on standby. I specifically remember the seat selection screen being extremely misleading and thought that I had selected seats when in fact I didn't according to Delta. Maybe instead of focusing your website on getting customers to upgrade their seats you should focus on getting them a seat first. Secondly make sure tickets can't be purchased unless a seat is assigned first. Who would want to buy standby tickets 3 months in advance? I'm guessing not many people."
Cons: "Several people got on the flight with no face mask on. The flight was completely packed, there was no distancing at all. The boarding process required me to walk past everyone as my chair was in the back and I was last group to board (unlike other airlines that have switched to back to front boarding to reduce people coming in contact with each other) As I walked down the PACKED plane mot people had masks on incorrectly (hanging off one ear, down around their chin, nose out, etc.) some people had no mask at all and the flight attendants did nothing. It seems like they were doing nothing to keep passengers safe from COVID-19 spread. Compared to Delta, American Airlines was terrifying to fly, I find not feel safe at all."
Pros: "Nothing at all."
Cons: "Not run late, have entertainment on board and provide better snacks."
Cons: "The crew was so rude"
Cons: "Be on time"
Pros: "Boarding crew was rude an unaccomadating"
Cons: "Flight attendant for main cabin disappeared after first round of service on a 3 hour flight. LAX is horrible. Delayed 30 minutes for take off."
Pros: "Good entertainment"
Cons: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"
Pros: "Pleasant flight crew!!!"
Pros: "For being stuck in a small space for twelve hours, they made the experience about as good as you could ask."
Cons: "Slightly wider seats"
Pros: "The staff was fantastic"
Cons: "Well my flight got delayed four separate times. I was stuck in LAX for 3 hours. So much that booked another flight with another airline for the following morning. I had to book a hotel nearby LAX just so I could somewhere to sleep for the night. My luggage made it to Chicago safely, but I didn’t at least not with American Airlines. It took them an hour to tell us that they reassigned the pilot to another flight, not only that when it was delayed the first initial time (40 minute delay) about ten minutes before we were supposed to board they tell us that the flight attendant crew is going to take 30 minutes to get to the gate. Not only but those poor airline service staff were completely unaware of all these changes! They had to find out from the passengers what was going on. Honestly I will never fly with American Airlines ever again!!!"
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Cons: "1. The music played while boarding and deboarding was not relaxing. It made me anxious and irritable. 2. The food was absolutely poor. Taste, etc 3. Poor selection of movies, etc.. 4. Poor selection of music, especially the classical channel. Won't be flying American again if I can help it."
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Pros: "upgraded to business, which made for a nice ride home."
Cons: "seat and monitor seemed to have minds of their own, but only caused a minor inconvenience I'm frustrated with AA's information on movies, which is questionable and unrealable. For example, the recently released film 'Coco' was listed as PG-13 and not included in the "Disney" category. "Justice League" was listed as R. There are several other examples of misinformation in their movie listings. For parents who use the ratings as one piece of information to guide their children, it would be nice to have correct information when making selections. this problem is not new; it's been this way for over a year now. I hoped that over time they would get it right, but alas, it remains inconsistent at best."
Pros: "On time arrival"
Cons: "No movie screens, no video screens, no charging options, no blankets, no pillows, no fun."
Cons: "American Airlines won't let you buy emergency row exit seats (or bulk head) because the 'code share' prevents them from advance seat sales. I was told I could do it at check in in Los Angeles. But those seats were sold out long before we even got to LA! I contacted American Airlines Customer Relations about 1 month prior to my flight. I completed their online form detailing the problem and asked if there is any way I could buy extra leg room seats. But they never even bothered to respond. I got the automated email acknowledging receipt of my complaint and assuring me I would be contacted soon. NOT!!"
Pros: "Not a single part has a positive remark"
Cons: "Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners"
Pros: "Entertainment, courtesy, flight attendants, and service"
Cons: "Just being confined. But that's the nature of that beast"
Pros: "Price, new plane, interactive system"
Pros: "Food! Friendly crew"
Cons: "Lack of food and drink. Crew lackadaisical."
Pros: "It was a short trip, LA to Albuquerque. Flight attendants were nice, plane was clean, and I was comfortable enough to sleep all 2 hours"
Cons: "I could not check in and pay for my second bag at the kiosk. I had to wait in the very long ticketing line to get help. Also, it was not clear that the international flight flew from the AA terminal and not from the International terminal where Iberia flies from...I had to walk to the AA terminal with all my bags which was stressful since I was dropped off at the international terminal which made sense as it was an international flight and the ticket did not say it was flying from the AA terminal only that it was operated by AA.."
Pros: "Crew service"
Cons: "Very cramped seating Delays on both flights"
Pros: "Flight crew was excellent."
Cons: "We booked flights through British Airways but flew American Airlines. The check in process was a stressful mess: we were forced to stand in long customer service lines both on our first flight from LAX to Chicago and again during our very short layover in Chicago to Dublin to ensure that our bags were checked all the way to our final destination. Very stressful, and it didn't help that the gate crew was extremely rude and unprofessional. It is very inconvenient that we could not choose our seats beforehand."
Pros: "crew was nice"
Cons: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Cons: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."
Cons: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. Everybody ran for the gate. Crew was prompt and not friendly. Upon arriving they announced that they did not have the Hawai'i agricultural forms, so we would have to wait until the "agent" cam on the plane with the forms, fill out the forms, and then disembark. The crew was not organized, so it took about 10-15 minutes to get off after we arrived in the gate (late) because they could not get people sit down and fill out the forms. Chaotic. I plan NOT to fly American again. Ever."
Pros: "Great service and convenient flight."
Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."
Cons: "The delay with American flights in LAX were frustrating to deal with after several hours of traveling prior."
Pros: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."
Cons: "The worst experience I ever had in thirty years of flying. I missed my flight because even though I got to LAX two hours before the flight, I had to wait on the baggage check for two and a half hours. The attendants were texting and talking and not servicing the passengers. When I told American attendants and supervisors that I was going to miss my flight unless they got me through they were clueless and didn't care about me or any of the passengers. The entire American staff were the most disorganized and careless flight personnel I have ever seen. Them they put me on a standby flight, where I was number eight and five minutes later was number eighteen, so I missed that, too. My wife is one of the top Public Relations people in Los Angeles and we both have tweeted and posted on social media extensively about this horrendous experience. I require a full refund from American Airlines for my airfare, and if I don't receive it from you will take you to court. --Eric Red"
Pros: "New plane with leather like seats and good entertainment system."
Cons: "They lost 1 of 4 bags."
Pros: "- It was on time"
Cons: "- No food although I was entitled to free snack with my status - Service was inexistant - Premium seat (front row) thanks to my One World status but no space for my legs at all - it would have been better in a normal seat"
Pros: "The airline was excellent, I am over being cramped in these planes for long flights. Unfortunately living in Australia makes us have to do the long flights."
Cons: "When you are travelling on long flights travelling all night, people in front have seat reclined right back and it is so hard to get out when you need to go to toilet."
Cons: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Pros: "Upgraded from Business to First on a transcend A321. Seats amazing, hard product is just superb on these planes. Crew good but a bit animatronic as always with AA."
Cons: "I could not change the flight with less payment so I missed the flight and booked another one."
Cons: "ORD -> LAX We sat on the Tarmac for 45 mins without any communication. We ended up landing on time, but I was connecting to an international flight, so this naturally caused me and my companion a great deal of unnecessary stress. LAX -> ORD I arrived at the gate prior to the 10 minute before take off deadline and the gate attendant said I couldn't board and walked away. I sat and waited several minutes until a gate attendant returned where they proceeded to call stand by passengers. I was checked in and present, but not allowed to board. So I approached a different attendant, explained and he looked surprised that I wasn't boarded. He then without asking me any questions or checking with me typed on his computer and then handed me a new boarding pass for a new flight 1:25 later. I boarded that plane and sat for over an hour. The pilot had no updates for us other than the delay was a maintenance issue, saying repeatedly that he would check again in 15 mins. Finally after wasting more time we had to deplane and wait for a new one. Ultimately I was not allowed to board my original flight without explanation, which then caused me to have over 3:30 in delays. This is all after I had arrived from an international destination, which made the ordeal very miserable. This type of awful experience is a pattern with American Air - rarely are my flights on time and I've had more cancellations with American than any competitor airline. Anything but A full refund would not be acceptable. Thank you, Randi"
Pros: "Same as above."
Cons: "Same as above"
Pros: "Once in flight, it was a standard smooth ride to Tokyo."
Cons: "Late announcement of flight delay. Cost me 4 extra hours at LAX, doing nothing. Then, flight delayed again for 30 minutes prior to boarding...and yet AGAIN while on the plane...because of a water shortage. What had the crew been doing in between flights?? Lastly, these delays caused the plane to arrive in Tokyo at 12:30AM (originally it was 10:30PM). All transportations options were closed. I had to take a $90 USD taxi fare into the city. JAL or AA should have given travel vouchers to everyone who needed them. BAD SERVICE, BAD COMMUNICATIONS, BAD RATING."
Cons: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."
Pros: "I got to my destination safely. That's about the only good thing."
Cons: "The flight was delayed 4 times. The airline was not very helpful during times of delay - normally airlines would offer food or drink vouchers - none of that. The flight was delayed for a total of 4 hours. When I arrived into LAX, I had requested if I could go on an earlier flight if there was space (rather than catching the later one - an hour later). They asked me to pay $200 to change it. Fair enough if you want to charge me for a change of ticket - but then the plane that I was supposed to go on got delayed for 3 hours and you don't offer any sort of compensation - thats really not something I expect from American Airlines"
Pros: "Llego a tiempo"
Cons: "Crew not friendly, no space on plane"
Cons: "Aircon too cool"
Pros: "United seems to have simplified how it separates the boarding groups, so getting on the plane was well organized. The 787 aircraft was spacious and comfortable, which seems to put both passengers and crew in a good mood. Lots of entertainment options were available, so the three hour flight flew by. And we arrived early! A great experience on United."
Pros: "The 787. Great plane. Great ride."
Cons: "Crew members on all 37 United flights that I have taken in the past 19 months have been rude, unpleasant and grumpy. They do not accommodate modern methods of making children comfortable in seats, such as the use of jetkids and jetbox accessories. I have experienced lies (yes, I’ll be back with more water! Sure, I’ll check for some eye wash for your wife.), misleading (embellishing rules, enforcing rules that do not exist) and overall terrible behavior. With the exception of a few ground crew members who’ve shone through, my interactions with United staff have not been good."
Pros: "Great crew!"
Cons: "Not the airline’s fault. Bumpy ride."
Cons: "Not much choice of good movies"
Cons: "One crew is rude while I was ordering food while she is delivering the beverage after the order time. She simply told me they don't have what I want to order and leave. After 5 mins, I pushed the service button and nobody responded. After half hour, I ordered the food from another crew passed by. After I landed, they suppose to return my stroller set at the airplane gate. But they said it is not there, ask us to wait at the airport gate. We walked outside and they broadcasted again, I didn't hear very clearly but followed most parents to walk out. We wait at the baggage claim for almost 1 hour and finally, the baggage crew came back to the gate and found our stroller."
Pros: "Very nice people working and good service."
Cons: "I had to print out my own labels for my bags. No one told me this . Mind you, I was already in line! I had to go print label. Get in line again. Attendant said I need to put the label on myself. And for me to step aside. I was not gonna get out of line again. No one was there to let customers know of this labeling. People were confused! Then I paid $25 online for my luggage. Then my luggage was over 50 pounds. I was charged $100. So I paid $125 for my luggage. Lax TSA Employees are rude and mean. Yelling do this and do that. Like we prisoners. I will never fly United again. I will let everyone know of my experience. Terrible customer service. Then your screens don't work on your airplane. Cannot watch movies. Therefore your plane is not up to par. But I paid up to $700! Never again. Good luck United."
Pros: "On a recent trip it was very good to be in the new dreamliner and with staff that were enthusiastic and being able to deliver a good product, food and comfort wise was a big bonus. Thank you"
Cons: "The movie not updated. No chinese movie. Love the pillow and blanket at business flight."
Cons: "we received email for the take off schedule changed to one hour early. End up when we arrived LAX and it got delayed 1 hr for take off due to air traffic. So when we arrived at SF, originally we only have 50 mins to catch on the next route to Osaka. There was no gate # provided on our boarding pass and we have to look for the international terminal for boarding. Due to first delay in SF, the time was so tight and the international terminal was so far away, we had to run like HELL and we almost suffered from heart attack. We barely made it and there was no one to help ever. we had to figure out on our own. This was very bad experience and was not acceptable with such poor arrangement."
Pros: "We arrive a half hour early."
Pros: "Crew, food"
Cons: "That the only entertainment was for purchase only"
Pros: "Service was nice. Boarding was easy. Food was decent."
Cons: "No tv or movies in first class."
Pros: "I was stuck at the airport and needed to get home to see my daughter. She was expecting me to get her from school. I was able to make it there in time due to the fact that I was able to purchase a ticket one hour before my flight left for a price that was much lower than any other airline."
Pros: "We had arrived a little ahead of schedule"
Cons: "For an almost 6 hour flight, they chose a very small plane. Probably because they didn't sell enough seats on the flight so they downsized. Anyway, lots of people who boarded towards the end weren't able to store any carryon luggage. And as I listened to the crew talk to them, they weren't very nice about it. Sounded as if they were saying it's the passengers fault. We are allowed 1 carryon and 1 personal bag. For any flight that is longer than 3 hours, I believe the airlines should at least allow passengers to have 1 free check in. Then maybe we wouldn't be trying to carry everything on with us. Our flight to Hawaii wasn't very comfortable either. We had purchased economy plus but it didn't seem all that comfortable. Maybe because it was a smaller plane. I think it was a 737, not really sure but it had 3 seats on each side with no middle row. Food is for purchase! Outrageous."
Pros: "Staff was pleasant, decent movies overall."
Cons: "I can't eat mushrooms. Both meals had mushrooms (3 out of 4 entrees) and it wasn't always obvious which ones. Additionally, the second meal with seafood or pasta, the pasta obviously had mushrooms so I chose seafood, even though I don't like most seafood. Mushrooms all mixed in with the seafood, so I had to pick them all out. Also 2 of the accompanying sides had mushrooms. Do they have a mushroom fetish like Cheesecake Factory? Need more consideration for people who may have varying food requirements that are unavailable to address during the booking process. I know you can't please everyone, but why overuse an ingredient that has a relatively low appeal to potential passengers? Will try again, just hope they can use similar customer service in their food preparation as they have otherwise."
Cons: "Hated united. Poor customer service"
Pros: "A 3-hour stop over for the connection was not enough!!! The flight to San Francisco was delayed another 90 mins, causing me to miss my 15-hour flight to Singapore, although we arrived 10 minutes before the United Flight! Ten other passengers missed the flight! A travesty! Worse, with "no hotels available", I was rerouted to Chicago for a flight via Tokyo at 1300 the following day! In short, a 30-hour trip became 48 hours of hell and of course an 18-hour delaed arrival in Singapore. But there was more: my luggage was "lost" and thus arrived two days late!!!!! The only saving grace: friendly and helpful UA staff in San Francisco and especially in Chicago. Wow! I deserve some compensaton, wouldn't you all agree?"
Cons: "Please see above!"
Cons: "I bought a ticket on KAYAK and it was united flight from Los Angeles to Las Vegas. I buy many tickets going from LA to Vegas. After no indication about any extra costs but only the inability to check in… At the airport I was warned by one of the agents when she told me that my basic economy ticket would not allow me to bring my computer back on the plane without being charged. I've never experienced this in my life. I said I'm not paying and I went through TSA and I boarded without any problem. United has just been axed off of my list of Airlines with which I will travel. Come to think of it the only other airline that I can choose not to travel on his Spirit so United has reached new lows!"
Pros: "Horrible service"
Cons: "Very negative about this company they did two times cancelation, at first was problem with lights in plane and we stay over an hour, then they say that the airplain has mechanical problems and we waited about one more hour, then they returned us to airport and we waited one more hour, finally after 3 hours they start to board us but service was horrible so rod boarding people. So I hade meeting with singing contract in the morning, I was late contract cancelled and I lose my money..... The company did not any compensation. I'm so Negative, negative, about this company, not recommended will never have again"
Pros: "Really friendly staff, communicative, helpful. Gave good directions. Plenty of leg room on flight."
Cons: "Beyond the control of United, but LAX is a nightmare of an airport. Traffic control caused delays, airport staff more of a hindrance than helpful. Border control mumbling and barking orders at people like they're cattle. Not the best way to welcome tourists, but at least United Airlines crew made up for it with their smiles."
Cons: "I had a seat that had a monitor that was steaming code in front of me for 6 hours. It couldn't even be turned off. The only thing the crew offered was a piece of cardboard to cover it up. "If you download the United app you can pay to stream movies." I hate United and I don't use that word often. I would much rather give praises than complaints. Pay extra for food, entertainment, emergency isle seats... not that the tickets didn't already cost me a fortune. Crew even gave me grief about hanging up my suit!?! I flew to Thailand recently for less than flying to Texas, and everything was included, comfortable, and FRIENDLY. NOT UNITED."
Pros: "We flew through some pretty turbulent skies but the pilot did a great job, and I saw that he landed in a strong crosswind when's i looked out the window at SAT, although you couldn't have guessed it from how smooth the landing was."
Cons: "Was flying from LA and the plane got to the Denver airport on time but had to wait 20 mins on the track for a diff plane to leave so our plane had a place to pull up. This made me only have 15 mins to board my connecting flight to Minneapolis. After I rushed to the gate, United told me that they had a smaller plane so 28 people had to take a different flight. How does that happen? The $500 voucher they gave me did not make up for the time I had to fly to Chicago to make another connecting flight to get to Minneapolis. This was my second flight in one weekend as I was flying for an emergency. Both times United switched its gates for the flights last minute so I was scrambling to get to where I needed to go. Never again."
Cons: "Ran out of the food that i wanted... settled with something that wasn't great."
Cons: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."
Pros: "Love the stroop waffles."
Cons: "Partially at fault of late arrival, but we only landed 10 minutes late, and were immediately rushed through baggage claim and customs to re-check our bags for the next flight. There my bags were scanned and all the guy said to me was "ooh that's too close" and walked away. I then stood in a line that did not move for over ten minutes, with only three people in front of me, while 6-7 desks were empty and doing nothing but talking amongst each other. I then called the guy that scanned my bags back over to ask why I was still standing there while my next flight was about to board and he told me I'd been rebooked!! I didn't want to wait for the next flight so then had to sprint, with my bags, from terminal 2 to 7 (which if you've ever walked through LAX you'd understand how unpleasant that was alone). I did make the flight, but just, thanks only to the girls at the checkout counter who were actually willing to help me, although not eager to."
Pros: "Gate and customer service agents were kind."
Cons: "Gate agent and computer decided to give standby seating to terminal traveling customers after a weather delay pushed our original flight past my connecting flights departure. E.g. The airline could have let me make my connection, since other guests, who had no connections to make and were also stand by. In addition, customer service refused to offer a hotel voucher, instead offering a third-party 'wholesale price' coupon to participating hotels. The discounted price is more than the flight! Perhaps United could acknowledge the priority conflict of causing overnight delays and offer a flight voucher..."
Pros: "Arriving safely at home."
Cons: "Our gate was changed multiple times with absolutely terrible communication. The computer system had gone yet and everything seems extremely disorganized. There were even flyers getting on the plane to TX when they were traveling to other destinations because of the lack of communication and the crew not throughly checking. The seating was the smallest space in all of the other airlines I have flown. The crew was less than friendly and yelling down the aisle about buying snacks and other drinks although it was a late night flight and many people were sleeping. Overall, it was an uncomfortable and frustrating experience. Luckily the flight crew had a smooth flight and got us safely to San Antonio. Only positive about the experience with United. This was all taking place along with our flight being delayed with out the monitors at the airport being updated and no notification via text or the United app."
Pros: "Great folks working for airlines"
Cons: "2 hour delay"
Cons: "I was in the very last row and I was exhausted but I still couldn't sleep because one, my seat doesn't recline at all in that row; two, because the flight crew were chatting and laughing the whole time and it was very distracting. When the seat in front of me leaned back, I had even less room to move so I was stuck seated upright for two hours. Very uncomfortable, very exhausting."
Pros: "Literally nothing"
Cons: "Late boarding, 2-hour delay, overhead bins were full so 1/3 of the plane had to return to the bridge to surrender their carry-on bags to their final destination, the extra leg room I paid for was non-existent because there was a giant plastic thing blocking my foot area, the "touch screens" for entertainment were more like punch screens and the sound kept going out VERY frequently. The two hour delay caused almost half the plane to miss their connecting flights, myself included, and now my carry-on bag with my phone charger, clothes, toothbrush, Cologne, and basically everything I needed, was on its way to my final destination while I was not. The airline gave me vouchers for a hotel and two meals, $10 each, and a plane ticket that I couldn't use cause I had important appointments and meetings to be at, so I had to spend $177 to get a one-way car rental back home."
Cons: "Our flight was delayed almost 3 hrs. I had plans to be in town, and had to change them due to this."
Cons: "Heavily delayed, kept getting later"
Pros: "the afternoon coffee, not offered by others"
Pros: "nice screen size and good movie selection."
Cons: "i will likely avoid this flight.in the future. it seems like a small thing but the seats were much too hard making a long flight torture. also the air temperature ws sweltering hot,"
Pros: "The newness of the plane."
Cons: "My flight was delayed from 4:50 to 7:45 without any type of notifications text message or emails going out to any of the customers notifying them. I got to the airport and had to wait additional 3 hours that is horrible!"
Cons: "No free wifi. No free entertainment. Smaller than a kids small fruit snack bag of trail mix for a 4+ hour flight. Gate issues delaying our boarding-resulting in late take off.- and delayed transit home to last available route of the night- thank goodness!"
Cons: "No leg room"
Pros: "On time flight"
Cons: "Spicy food and messy bathroom"
Pros: "There was a fairly entertaining TV show playing."
Cons: "The flight was only about half- full so when we boarded there were a lot of empty seats. In that situation been told before that we could change seats and spread out if we wanted to, but they didn't say anything. I was going to ask, but there were 2 flight attendants just leaning on seats & talking up until they announced to prepare for departure. Then during the flight when passing out snacks she handed me one and didn't even offer one for my husband sleeping next to me. She moved on the next row and was gone so quickly I didn't even have a chance to ask. When she came back around for drinks, I asked for 2 drinks (1 for me, and one for my husband still sleeping, in case he woke up), to which she responded, "I just won't open it then." She gave me just the can of soda, - no cup, no ice. So when my husband did wake up, he just drank it from the can. Oh, and it's a good thing my husband was sleeping for a portion of the flight because his monitor wasn't working."
Pros: "The leg room."
Cons: "Rich people."
Cons: "have been stranded by Air Canada in Toronto en route to Tel Aviv for what will be at least two nights. Let me preface this by saying that I travel regularly and have never experienced anything like what has transpired over the last 36+ hours. I've been unable to get to my work and unable to return home to my two young children, stuck in international limbo. The thing that really galls about my whole experience, though, has been that the actions as well as tenor of the interactions with almost every single Air Canada customer service representative has been deplorable. No one has even apologized for the inconvenience, let alone taken ownership of the situation to fix it. My experience as a customer has been reprehensible. I was scheduled to travel from Los Angeles to Tel Aviv through Chicago and then Toronto. The problems started in Chicago. My layover in Toronto was scheduled to be brief and I became concerned when the flight in Chicago did not board on time and no information was given. Some time later (maybe 20 minutes, although, to be honest, I was not concerned enough at that point to be checking) we were told there were maintenance problems. I immediately went to the counter and asked about other possible routes to Tel Aviv as it was clear that I would not make my connection. While missed connections happen all the time in travel, I have never encountered airline personnel who were so disinterested in helping. My immediate stop was the Air Canada service desk. The man there started to look for solutions and then passed it off to someone else as he got frustrated that it was not a simple route. She in turn asked if I could find someone else to help. But this was the service desk! So she begrudgingly went back to it. She put me to the side to help other passengers and told me to go get food and not to hover. I stood to the side and checked back and she had not come back to the task. Neither had the man I first worked with. By this point well over an hour had elapsed and they conceded to help as another family in the same position came up and also asked for assistance. They began trying to reroute us and then the flight cleared and we were able to board. We did not want to but they told us that there would be someone waiting at the jet bridge to expedite the connection to Tel Aviv and that we had made it just in time. We did not trust him and said so and he assured us that they would hold the plane for our flight. This did not happen. The Air Canada agent flatly lied to us. There was no one waiting to help get us to the gate. They did not hold the plane. I ran through the Toronto airport at sprint speed and left the other family to try to hold the plane for us all. They had already given away my seat despite my having checked in, paid for an extra legroom exit seat, and begun travel on the original itinerary. Thus did I miss the flight to Tel Aviv."
Pros: "Comfort and great staff; smooth landing as well"
Pros: "The entertainment"
Cons: "When we booked the flight it had a 2 hr layover, which we thought would be enough to transfer plans. When we arrived we had to pick up our bags to go through customs. United's method of helping customers recheck their bags is very poor. We sat an waited until the only 2 staff members working the recheck helped another customer rebook a flight they missed instead of checking bags of customers needing to catch a flight. Eventually we ended up having to run through the airport with all our bags from the international airport to the domestic airport and checking our bags in that airport because the lady's at the recheck desk didn't seem to know how to handle checking the bags in. Once we made it to the other airport and checked our bags there we had 5 minutes before boarding was going to close to make it through security and run to the terminal. Luckily, once we made it to the domestic airport the staff there was very helpful getting us on our plane. Although we did have to run to make it."
Pros: "The plane was slightly cramped, not as bad as my previous flight. Decent selection of adult beverages."
Cons: "Plane was present, crew was late by 2.5 hours, delayed my flight. I was scheduled to arrive around 2300, didn't get home until close to 0200. No wifi at all. I have always flown United, this was the worst experience thus far. We should be offered some type of discount for a future flight or a refund for this flight."
Pros: "Not one thing. Besides they got they destination right. The staff hate they’re jobs. Everyone involved in this spirit airlines besides the pilots was in a bad mood.. I really liked how they waited till literally the last min an said your bag that you have used on your 8,564 previous flights to date. Is now 65$ to put in the same exact spot you were going to put your bag to begin with.. the same bag I’ve used for a shade under two decades of travel."
Cons: "You don’t have a box big enough for that. Bought ticket day in advance with insurance for this reason. checked in several hours in advance itenary machine could not print duplicate messed up several people days with not putting us on our flight. An then charging me 100$ more to secure the seat on the next flight. When all they had to do was print the item ready. I had meetings scheduled days in advance I missed that were worth 50x this entire ticket. An the airline doesn’t even know who it is that sells the insurance.? That’s a strait up scam.. worst airline in years. From the experience an the staff all the way around I was embarrassed to say I used this airline. If I had to guess on anything I think it’s close to being the next airline to hit the scrap yard. No one in this air line is committed to they’re work. I’ve always said “ Experience is the best teacher in anything”. An I’ve learned enough from this one...."
Pros: "Friendly staff Flight time was early or on schedule If you like techy deal type plane trips were you are small or light enough to be comfortable on the seats it might be for you."
Cons: "Did not like the seats - they did not recline at all and you are packed in there so tight that there is no breathing room. They charge you for just about anything extra and it seems that they use every trick in the book to get people to mess up so they can charge you even more. Will never fly Spirit again unless it is the last plane available and is less then two hours flight time. The whole experience yelled cheap!!!! Except the amount of paint it takes to cover the whole airplane in yellow? What about spending a little more on comfort for passengers then outward appearances?"
Cons: "Took my money and never deliver the paid services! If you’re late to reach your flght, your whole itinary, doesn’t matter how may flights you may have in it will be cancelled! No refunds, no flight changes, doesn’t matter if you did everthing you can to reach the consecutive flights on time!!! No REFUND for the flights you did not miss. This airline capitalize on your misfortune to make their profit without having to deliver the services you paid for up front! Also, they have lots of hidden fees after you purchase your ticket. Picking your seats so your family could fly together will cost more than the price of another ticket! Don’t forget the carry-on cost of $40 or more! Terrible business practice, they bully the customer because they can get away with it! Do business with them at your own risk!"
Pros: "That they were upfront with the fact that they charge for everything"
Cons: "NEVER AGAIN! My fight was canceled 6 hours before my departure, due to “air craft congestion” (whatever that means). They were unable to get me on a new flight until two and a half days later. I ended up booking with another (more reliable) airline because it was cheaper than taking 2 days off of work, staying in a hotel, eating out, rearranging child care, paying for extra parking at the airport... SO DISSAPOINTING. It put a huge black spot on my otherwise awesome weekend, among me have to scramble to get everything worked out while trying to get home."
Pros: "Like the a la cart options pertaining to seat selection, security fast pass and cleanliness of the plane."
Cons: "Seats are rather uncomfortable and cramped compared to other airlines, especially noticeable when the flight is for more than an hour or two. The small panel that is referred to as a tray table is more like the size of an ashtray so forget about using your laptop in flight. They have not updated their policy as other larger airlines regarding mobile phones (must be in airplane mode). The flights are commonly delayed (no weather issues). If you look at the departure screens, only Spirit was delayed and included about 70% of their flights. And the baggage policy is a bit confusing as they consider my backpack and satchel as two carry on bags and asked me to combine them prior to boarding."
Cons: "The front cabin crew, (one male. one female) were much more interested in themselves than the passengers. They spent virtually all of the ~4.5 hour flight talking to each other and ignoring the passengers. Their talking to each other was loud enough to be heard three rows into the passenger seating even though they were at the galley or flight attendants seating. They also, especially the woman, enjoyed several coffees or tea while asking the passengers if they wished to purchase anything only once almost immediately after the aircraft reached cruising altitude. One quick "trash trip" down the aisle and back to their conversation with each other."
Pros: "Crew were polite and efficient"
Cons: "The extremely high cost to check a bag, almost double very other airline!"
Cons: "I had two carry on cases at LAX, a briefcase for my computer and a Samsonite small case that would have fitted in an overhead compartment. The attendant at the ticket counter told me it would cost $59.00 to carry it inside the plane and $52.00 to put it as checked in luggage. So I agreed to send it as checked in luggage. On my return trip I did not ask any questions, I paid $52.00 repeated the same experience. Later I found out that there were passengers carrying similar size cases in overhead compartments. I am thoroughly disappointed with Spirit Airlines for singling me out and charging me $104.00 to increase their income."
Pros: "nothing felt a a soviet babushka in Stalin times"
Cons: "I will never fly this airline EVER! and I have traveled the world a hundred times. I would rather take a bus in Bombay and hang out side the window than deal with this nonsense I asked nicely for a glass of water for me 12 year old son and she told me 5 bucks REALLY ? for a glass of water? Your history going down as the laughing stock of aviation. Plus..at no fault of yours, We got stuck next to the 2 largest fat women I have ever seen They turned out to be nice but that didn't change the flatulance and smelling tuna fish sandwiches that they brought on board. Wish I had a camera crew ....Ohhh God! I had to hit the WC just to puke! mr Rogers r 323 377 6722"
Pros: "The flights themselves were pretty easy and on time."
Cons: "We were traveling with a 2 year old and it was our first time purchasing him his own seat. We did tons of research to figure out the most efficient way to travel with our little guy and decided to bring his car seat on the plane since he travels so well in it. As long as there's a tag or some sort of label on the car seat stating that it is approved for air travel you can use it in a regular plane seat. The first boarding agent was completely unaware of this rule and acted like he was gonna make us check it at the gate. My husband insisted that he would not do that and that it was allowed, so the guy said "well you can try, but it's probably gonna get checked". Once we were on the plane, no one said another word. Feeling like pros by the time we were boarding our return flight home, we installed the car seat in the middle so we could sit on either side as we had on the way to our vacation. This time the flight attendants informed us that we had to install the car seat in the window as it could block the person sitting in the window seat from an easier escape in an emergency. Again, my husband explained that the person in the window seat would be me and that we had installed it in the middle on the way to our vacation, so she said "oh, okay then". Minutes later a second flight attendant came through telling us the same rule but enforced it. While I can appreciate their reason for the rule and the fact that they eventually enforced it, I was baffled at how many employees did not even know their own rules about car seat travel!"
Pros: "The food packages were reasonably priced."
Cons: "The staff was RUDE. Period the END. We got boarded on to a plane with zero air conditioning in 90 degree weather and instead of 1) DELAYING BOARDING 2) ACTUALLY NOTIFYING US AS TO WHAT WAS HAPPENING 3) OFFERING FREE WATER FOR THE INCONVENIENCE AND SO YA KNOW, PEOPLE DONT DEHYDRATE we were essentially told nothing for 45 minutes of sweltering heat. And once again, the crew was rude. They didn't offer assistance of explanation in fact they rolled their eyes at you as if they couldn't be bothered. We were actually told as we were deboarded "stay near by because we will leave without you" WITH zero time frame. I would rather pay a thousand dollars for a ticket then fly spirit airlines again."
Cons: "They nickel and dime you for everything. By the time you've paid $42 for a bag (or a carry on), the ticket price is the same as the next cheapest flight. If you don't print your boarding pass at home, that is $10; if your bag is too heavy, that is an extra $30; if you want water on the plane, that is extra; if you want a seat assignment, that costs extra. 45 minutes before we landed the flight attendant went on a sales pitch about getting a Spirit credit card. It was unbelievable. Oh, and the seats don't recline at all. I will NEVER fly this airline again."
Pros: "Some of the Spirit crew did try to assist me and the other passengers."
Cons: "I was unable to check in online and when I tried to use a Kisok I was told to talk to an agent. i waited in a very long line, was told I might not make it and that they wouldn't hold the plane for me (or the five other people who had the same problem as me) but if I made it through security in time we could. When we all made it to the gate they closed the doors and wouldn't let us board even though we were there before takeoff. (One girl was even there before they closed the doors and they wouldn't let her through. Spirit changed our flights to the next available plane (11hours away) for no charge but I bought a new plane ticket with another airline."
Cons: "The plane was late to arrive the monitors we're showing the delay, the gate assistant still said it was on time and online was saying ontime. Once boarded , unless you pay extra for seat you are cramped in the smallest, most uncomfortable seat that does not recline. Although the base price was cheaper it was more expensive to check baggage, and everything is add on price including water. Plus if you didn't check in ahead online there is a charge and you have to pre pay for bags because it is $50 per bag at airport. Will never fly with them again. Worth the extra money for another airline."
Pros: "Other than my issue, Spirit airlines was a pleasant to fly with. Comfortable, good crew."
Cons: "I didn't like that I had to pay for a carry on - since I had a roundtrip flight, not only did I have to pay a $60 fee for a carry on, but I had to do it twice. That cost me twice than the flight ticket itself. Normally flights allow for one personal item, which I had in the form of a backpack, but I also had a carry on, which carried the rest of my clothing since I've been traveling around the States. It would have been nice if the airline included the potential cost of a carry on when I purchased the ticket rather than surprise me with two $60 fees for my one carry on bag."
Cons: "Even though the flight was delayed, they did not tell us that at the gate. The gate had changed since we checked in, and we came to know just because we were trying to look for it. Even though the flight has space for the cabin luggage, unlike other airlines, they charge you for it. And it's not like they are very cheaper than the other airlines. The boarding process was ok. The crew was ok. They kept banging things in the back. The seat selection costs 9$ per seat online. So we decided not to select any. That's why we got seats in the back. The seats were so uncomfortable that even for the short flight of 2 hrs, me and my wife got a back ache. Although it looks cheap to fly with spirit, it would cost you so much more if you want to fly comfortably. I would not be travelling with spirit anymore."
Cons: "The fact my flight was delayed, they wouldn't let me check in after their computers froze at the airport and caused me to miss the one hour before cut off time limit to check in. They made me take a different flight the next day and charged me a $25 fee to do it all because they wouldn't check me in and therefore had to miss my flight. The fee for having a carry on bag is redic since they have the room like any other plane for it in the overhead compartment. My new flight the next day was delayed also (over 3 hours) so I took another flight so I didn't miss my event. Spirit then cancelled my return flight days later because I skipped the outbound flight, they auto cancel all of your future flights. So I then show up in the morning to the airport not knowing they cancelled my flight, they don't tell you in any way, stranded and told I have to buy another ticket back for almost triple the price. The story goes on and on, absolute nightmare. I wish I would have known or gotten a refund to ease the blow."
Cons: "I would strongly consider adding warnings regarding spirit's iperation; I experienced 5 plus hours of delays on oak to lax flights; they aren't communicative, have horrible customer service and absolutely refuse to acknowledge they failed to meet even a minimum standard of care. One thing to have delays due to weather impacting all carriers; in this instance on both days all spirit flights were late, no other carriers impacted. I rarely respond to this sort of prompt but I fully expext at least a refund of my fare."
Pros: "Nothing. It never happened seeing as I never made it to Los Angeles"
Cons: "They emailed me at almost 11pm the evening before my 6 am flight stating that my flight had been cancelled with no reasoning. The website they guided to me showed my flight as still active. I then found a phone number to call which took 80+minutes to get a representative. She didn't even have the update showing that the flight had been cancelled. She told me to call back in 15 minutes. I told her that was assenine seeing that it would take another hour. The system finally updated. She was able to offer me a flight not on Friday at all but Saturday afternoon/evening. Taking over 30 hoursaway from my vacation. I asked to have my money refunded. They obliged but couldn't refund the 40 some dollars from the 3rd party sight which I booked through when clicking book on kayak. My whole weekend was ruined. Horrible."
Cons: "My first flight was canceled and I was not informed until I got to the airport. No call or email, just went to print tickets and they were not there. They gave a refund but required that I book through another company which cost a few hundred dollars more since it was last minute. Set my trip back by 13 hours. In addition my car company canceled on me since I was late and I could not find an alternative. My return flight on Spirit was delayed and I did not have a seat until the plane was boarding not to mention the extravagant fees for baggage and lack of refreshments on a 5 hour flight."
Pros: "The attendants were nice. The pilot was kinda funny."
Cons: "I didn't do my research.... A carry on cost $55 at time of checkin. Most seats do not recline. Beverages/snacks...even the basics cost. No onboard internet. I'm sure these are all things I could have found out with a little digging but I was buying a ticket in a hurry at the last minute. Not blaming anyone but myself but Spirit is not the airline for me. I got the feeling they promote themselves as a budget airliner but when you add of the costs of a carry on a account for the missing comforts I felt like there wasn't much savings in terms of experience. This is not for airline snobs...which I guess I am."
Cons: "First of all the costumer service is really poor, I was told I have to pay $35 for my bag and I was charged $60 when I was doing the check in, of course I asked why and the girl couldn't answer why she just said is the airline policy, second the seats selection does not exists in this airline I was given the middle seat in all flights with really big people in the first flight, the boarding was a mess, all snacks, drinks and water is pay pay and pay I mean is 2017 maybe they should look at delta's costumer service and learn, also there was a delay and the captain would not update on anything not even turbulence. Overall really poor service."
Pros: "We got there. Eventually."
Cons: "First of all, delays. Both flight we took for this trip were delayed, one by a good 7 hours, the other almost 2. That's a rate of 100% for us. During the wait, no explanation, or worse, some BS about the weather. The other companies did not experience any delay due to weather... The flight attendants might as well not be there. At least we wouldn't have to suffer stupid jokes. You get what you pay for, however in this case when you tally up all the fees it is not that much cheaper. Last, the website is downright crappy, starting with password security, to layout and speed. Getting anything done is a chore, and the policies are of course well hidden. I don't think we'll fly spirit ever again."
Cons: "The flight was delayed into LAX due to weather and I missed my connecting flight to MCI. The associates at the gate in LAX said there was nothing they could do and directed me to exit the airport and go to the front ticketing counter. When I approached the counter I was greeted with lackluster focus and no sense of urgency. The ticket agent told me to go wait 'outside' for 45-60 miniutes until a supervisor would return. I let them know this was not acceptable. One agent ignored my situation completely while the Jr agent attempted to assist me by making calls on her personal cell phone. They let me know they could get me home within 24-48 hours, but I would still need to talk to a supervisor. I informed them there were flights on other airlines that day, to which they said they could not help me and to book it myself if I wanted to fly home that day. On multiple occasions during our conversation the agents said 'they should have helped you in Seattle before your flight left.' At one point walking away from me. I stated 'well, that did not happen. I inquired in Seattle regarding the connection and the agents at the gate stated that 'every flight is delayed' from LAX and it won't be an issue'. I booked a flight with American and flew out that evening. I will never book with Spirit Airlines again. I will always use the airline sight first before booking through sites such as Kayak as well."
Cons: "I understand that spirit is a cheap airlines particularly serving those without luggage; however, when having luggage I spent $200 for a flight to pdx to lax - not a good deal. $200 for that flight should come with some kind of incredible perks which is not the case with spirit where you don't even get proper flight updates on the screen or tray tables. Also, it is clear that your airlines prey on those who follow directions as I saw handfuls of people walking through the gate with their luggage and not being charged, my boyfriend/travel companion for example paid nothing for his luggage, disregarded all memos via loud speaker and walked on with his unpaid for luggage. The experience with spirit was undesirable in every way and I will never chose this airline over another (luggage in hard or not) after the poor experience and being completely ripped off. I plan to share this message with social media and yelp sites as well."
Pros: "Not very much, the crew was pleasant and that was the only decent thing about the flight."
Cons: "There was no option to get a mobile boarding pass and I was not near a printer and wanted to do it before arriving at the airport. Only being able to check one bag is the silliest and most inconvenient rule since I was gone for 10 days and needed to bags for all my things. The charge for an extra bag was practically what it cost to buy a plane ticket. The seats on the plane were the most uncomfortable plane seats I've ever been on especially for a 4 hour flight. Finally, there was no in flight entertainment for a 4 hour flight offered. There wasn't even an option for in-flight wifi for purchase. It was the worst flight I have ever had. It's 2017 and Spirit's lack of amenities that every other airline offers is a sorry excuse for providing slightly cheaper airfare than most airlines. I never desire to fly with Spirit again."
Pros: "We showed up to the airport for a flight from Oakland to LA and the agent notified us that our flight was cancelled. This was on December 23rd, and they told us they could put us on another flight on December 25th! We were returning on the 26th so that was entirely unhelpful. They said the reason for the cancellation was weather in LA. But none of the other airlines were having any issues with their flights. We were flying at 9am and there was rain in LA at about 7pm. They offered to refund us, which we accepted. I was expecting to have to harangue them to actually get our money back, but the refund came through unprompted about a week later. We did not get reimbursed for our cabs to/from the airport, or for the cost of driving to LA."
Pros: "I like that I got to my destination, my bag wasn't lost and my best friend picked me up at the airport"
Cons: "They get you with their upfront cheap fares, but then you have to pay extra for everything: a seat assignment, carry on bag charge, over weight bag charge (their limit is 40lb, not 50lbs like every other airline), water and soda on the flight is $3...plus the seats are not adequately padded, you not only feel the metal frame of the seat but if someone tall sits behind you you feel their knees in your back. Learned my lesson. Today's flight also had a not so pleasant flight attendant, kept walking down the aisle yelling TRASH!! You definitely do not save money booking on Spirit."
Pros: "Did not like nothing"
Cons: "Crew very rude, careless for the need of pasangers My fly was deleyed and lost my connection fly When I try to ask what was going to happened now Nobody knew they just said to wait for a supervisor that she would let me know my options Supervisor showed up after 45 minutes Then she send me to another airline were they put my family of four all over the plain after paying for seats so my family will be together Very terrible airline my luggage got lost also when they put us in the other flu"
Cons: "We spoke to multiple attendants, during check in and during boarding, many of which advised us incorrectly. During check in, we asked a Spirit employee if our bag was considered a Personal Item since Spirit charges for carry ons. They advised that we would be fine, and that since it was our only item it would count as a Personal Item. Perfect. Then we finally board the plane and it turns out our only piece of luggage cannot be considered a personal item and demanded we pay $65.00 for the carry on. The fee itself is not the issue, the misinformation is my main complaint. Had the original employee told us the correct information, we could have checked the bag for $55 during check in, instead of $65! during the boarding process. Not to mention it was unnerving holding up the line to board as I fished out my wallet. Anyways, better communication is definitely needed at Spirit Airlines."
Pros: "the budget airline where you pay for everything - including water and carry on luggage - means you end up paying the same or more as other airlines. If you can go without water or luggage, you will save money."
Cons: "Luggage cost 100 dollars, instead of 25 on other airlines, because of higher costs. On outgoing flight from New Orleans they were 2 hours late leaving, then boarded and then announced the pilot wasn't on board and they would have to wait til they arrived - for what turned out to be almost an hour, during which time they turned off the air so the plane was hot, stuffy and cramped, and water was available only for purchase. I called and emailed the company - no response. Terrible service, not worth the proposed savings because other costs equal out - cramped cabin, poor quality, no customer service to reach."
Cons: "I got this ticket thinking that it was the final price. I got to the airport, the counter folks were very un-organized and un-attentive, took a while to get to the counter. Then was told i have to pay $50 for checking in my bag, otherwise will be $100 at the gate!! Not wanting to miss the flight i did not argue and paid and went to the gate. I had no idea that the charge was this high. At the gate and in the plane there were many passengers with the same bag as I had!!!! The counter people did not tell me i can take it the plane, they forced me to check the luggage in :-( First and Last time on Spirit airline for me!"
Pros: "The staff and crew were very courteous and kind and helped ensure that everything went well."
Cons: "I didn't enjoy the fact that checked bags were 40 a piece, and that I was limited to one carry on. I booked through a third party site and it wasn't made clear to me that this was the policy. Though it is certainly my responsibility to read and understand the fine print, I've had such a pleasant experience with other airlines that I didn't think I needed to. My fault entirely, but I will not make the same mistake again. Further, I met with some friends at the airport on the same flight, and Spirit lost their expensive and irreplaceable scientific instruments. Though I imagine and hope everything will be okay and the boxes will turn up, Spirit apparently has no process for tracking bags. That isn't acceptable to me. Though the experience was overall smooth (minus paying 80 dollars unexpectedly for round trip checked bags) I will gladly and confidently choose other airlines over Spirit in the future."
Cons: "When I see one bag per person, I assume it's like everywhere else and you have a personal item and one bag. So I had to pay $55 for my tiny suitcase to come on. Had I known, I would have packed differently. It got me so upset that I started to cry. Yes, I probably did not read carefully. But am I the only one to whom this has happened? I should have flown tried and true Southwest which does not nickle and dime you. Will know better next time. In all the trip cost me a lot more than I would have had I gone Southwest with a slightly higher fare."
Pros: "On time, price of ticket, swift boarding, expedient arrival at my destination, friendly crew. I do want to add the experience that my nephew and his 4-year old son had on their Spirit flight a few days earlier than mine. My grandnephew did not know where to exit after landing. This was his first airplane ride. He walked straight down the aisle with everyone else, but instead of making a left turn towards the door, he walked straight ahead and right into the cockpit, much to his father's chagrin. Rather than admonish him, the pilot kindly introduced himself and gave Jacob a tour of the cockpit. :-D These days, not too many pilots will do this, so I want to say Thank-you for making my grandnephew's first airplane ride so memorable. <3"
Cons: "It was quite stressful not to exceed the 40# limit. My poor Fitbit scale had no idea who was standing on it (over and over again), ultimately labeling me as a Guest. Just as well; I really did not want such a number registered on my Fitbit online account. The seats were unsurprisingly not very cushy, but for a 2-3 hour flight, it wasn't so bad. After landing and as we approached the terminal to disembark, for whatever reason the pilot slammed on the brakes, causing all passengers to lurch forward violently, as did the luggage in the cargo hold based on the awful sound coming from underneath my feet. Immediately afterwards, the jet made a right turn towards the terminal. Thankful that this happened on the ground and not while still in the air! No luggage was harmed in the sudden stop."
Pros: "The entertainment was very good from the stewardesses"
Cons: "I came in to Los Angeles LAX to board spirit proceeded to contact a spirit checker I am going to assume he was tired was very rude he was in a conversation with another passenger for whatever reason he was not happy once the conversation was over I approached him to ask him about the flight to Minnesota is this the right gate he basically said am I going to Denver I said no to Minnesota he said if you're not going to Denver you need to go and sit down I asked him I needed to know if this was the gate I need to be at again he stated go to a different spirit checker and asked them me and the people behind me just look at each other .very unprofessional I was just as tired and frustrated as he was for whatever reason he was frustrated and keep in mind please I had my one year-old and was trying to check in the stroller and the car seat"
Cons: "In the last 30 minutes of our flight we hit a HUGE patch of turbulence that dropped our plane a considerable amount of feet. It also rocked us all around and about and passengers were screaming because of the terrifying jolts and movements. After this very un-nerving turbulence had subsided Spirit airlines decided not to say one word to the passengers the rest of the flight. There was no voice at all that said, "well folks we apologize for not seeing that patch of turbulence," or "we apologize for how bumpy that was," or even a simple, "welcome to Denver" once we arrived. Spirit airlines did not take the simple steps in reassuring the customers that we were safe or taken care of and I was very uncomfortable being on board my flight. This flight has left a bad taste in my mouth and will choose to pay more next time for a SouthWest flight compared to a cheaper, sketchier, Spirit flight."
Pros: "Seats were fine, and the cabin felt nice and cool. The attendants were nice as the interacted with fellow passengers. The flight felt smooth, and they got us to our destination safely."
Cons: "The employees at the gate were extremely unorganized, and played a confusing back-and-forth game on the intercom during the boarding. Although the attendants were curtious to those in need, they lacked in competence. Many passengers either a) could not follow instructions as request, or b) control their children. The attendants just seemed to let it slide, an not show any enforcement. In lieu of the 5-7 minute announcement touching on passenger safety, and respect towards fellow customers, a little more effort from the employees would have gone a long way on his flight. Finally, once we arrived, our gate was occupied. Then, the jetwave operated did not show up for some time. Therefore, we did not disembark the plane until an hour after landing. Apologies for the lengthy complaint, but this seems to be a trend for Spirit, and it's a bit ridiculous. However, thank you for getting us to our destination safely."
Cons: "We were surprised to learn that our trip would cost an extra $100 as a penalty for bringing carry-on luggage. $52 for a checked bag and $55 for a carry-on. We were then repeatedly shown playful messages reminding us that we would have saved money if we had only paid for them earlier online. For our four hour and fifty four minute flight, no complimentary drinks or snacks were provided, not even water, though there were drinks for sale. Thankfully we had packed our own snacks. We felt kind of scammed with the bags. And the whimsical marketing style was insulting. Spirit Airlines apparently wants to be relatable and hip, but the actual flight experience was stingy and alienating. They did get us to our destination though."
Pros: "I liked the fact that the plane did not crash you know i originally type the overall rating as poor only it took to long to load on the computer - i then chose a better classification and it loaded instantaneously. I certainly would have hesitations in sending a child or elderly person traveling alone granted the seat belt sign went on and an elderly gentleman was making his way from the front of the plane to the back bathroom - the female flight attendant told him to get to his seat or be prosecuted to the fullest extent of the law - have we come to this in our society or is this the spirit of Spirit Airlines."
Cons: "the airlines treated the flight attendants as bar maids and their only were interest was in swiping a credit card. everything on this air lines cost money - carry on baggage, water soda i wondered what a vomit bag would have cost. Plan ahead as you have to ask in advance for a bag. the flight left late and arrived late. Passengers could get dehydrated with no water on a long (more and a few hours) flight. with everything costing money; it appears cheap - Is Spirit Airlines also being cheap on the maintenance. I am sure you are not - this is a rhetorical question."
Pros: "The flight attendants were pretty great."
Cons: "As soon as I sat down and figured out I couldn't move my seat back I knew I had entered a nightmare. The guy sharing my row was a selfish jerk who kept putting his items on the middle seat to claim "his territory". There were 3 babies on the red eye flight who took turns crying, so almost the whole flight was speckled with little baby outbursts of emotion. And the amount of leg room provided is just absolutely ridiculous for anything longer than an hour flight! I'm certain the CEO of the company that runs Spirit Airlinesflies first class on another airline and never flies crappy old Spirit!"
Pros: "Some of the crew members were friendly. The other half were not."
Cons: "Spirit dropped us off in Grand Junction with no TSA agent and no information given for 7 hours-no ground transportation options, no hotel offering, no food voucher, and NO ONE there to even tell you how screwed you were. Absolutely unacceptable. We were en route to Denver and told the weather was bad so we landed in Grand Junction. Our baggage was left on the plane and we were told before exiting that another crew was on the way there to take over because the current crew had met their maximum hours. The onboard crew told us that the TSA agent inside would have more information for us. We exited the plane and entered a tiny airport with no gate agent and two security guards struggling to answer our questions. We were told that we had more information than they did. Then we waited. For seven hours we waited. No information at all. Our entire flight crowded the tiny cafe that had just closed, forcing them to open out of the kindness of their hearts. They weren't ready for that kind of volume so simple burritos took an hour and a half to receive. After three hours pizza arrived...from where (possibly Spirit, but doubtful) we don't know, but most of us and already ordered from the cafe. We watched the hours fly by with no one telling us anything. I called Spirit's 800 number four times before finally reaching a real person. That real person put me on hold and finally after fifteen minutes told me that he had no information about any rescue crew coming to take us to Denver. He was supposed to be the one with information, right?!!! Long story short, we left LA at 1pm and after being rerouted, we finally arrived in Denver at midnight. Biggest joke of all was when we landed, I received a voicemail that my bag was waiting for me in Denver. How is that possible, I wondered. Turns out, my bag missed my initial flight, caught a later flight, and luckily (ha!!!) our flight was rerouted for 7 hours so my bag got there before me. If the fact that you get a tiny discount for booking Spirit, but then pay through the nose for carry-on bags, checked baggage, printing your boarding pass if you forgot to (really???), any and every beverage and food item...isn't bad enough (does everyone realize Spirit is more expensive in the long run??? I do now!) Life is too short to fly Spirit. Period. Pay the extra $15 for a real airline. Oh...and my fiance had to uninstall and then reinstall his seat belt buckle because it was improperly put together. Seat belts were flimsy, seats don't recline, seats look like polyurethane over folding chairs. I can't say enough about how horrible the Spirit experience is."
Cons: "On the website there was no mention of an additional charge for a carryon. However, at the airport we are asked by Spirit front office to pay for each of our carryon's $55.00 each. Very disappointed by the unethical business practice. Had I known this charge at the time of purchase I would have chosen another carrier. Will never fly with Spirit and purchase a ticket from Kayak. Good luck with your deceptive business practices, By the way both of our carryons were small size and under 15lb's. What a shame."
Cons: "After realizing how much extra I was going to pay for "buying" my seat, boarding pass, and my luggage, my checked bag weighed 2 pounds over. Well, there's another $25. I was pulled for a second security check which I guess I can't blame Spirit for but only after getting to my destination tonight did I realize that something fell out of the bin when the officer took my things to scan it again. Good bye cute make up bag. The flight was delayed and the gate changed several times before we actually boarded. Seats were very crowded and you had no room to move. Thank goodness it was only an hour flight."
Cons: "I don't like how Spirit Airlines like to penny pinch every customer until your "great deal" on your ticket goes from a good deal to at par with other major airlines and sometimes a bad deal compared to major carriers. Spirit charges you for everything, including water. They don't offer any free snacks, even on lengthy cross country flights. They charge you for all carry on and checked bags. Checked bags will be considered overweight if it's over 40 pounds which is 10 pounds less than most airlines."
Pros: "Quick flight to Las Vegas."
Cons: "The employees were very unprofessional. When I arrived to board the lady Continurd to be on her phone whilst walking up to board. It took 4mins to get off her phone and scan my ticket. The flight attendants were very rude. One flight attendant was eating pizza while going through the aisles. I could not believe how unprofessional this experoence was. I will probably never fly with with spirit nor recommend this to anyone. Lastly, They did not inform me that I had to pay for a carry on to and fro my destination. Not very happy with that either. I paid overall $138.00 and booked 2 months prior to coming to Las Vegas from lid Angeles. I could have got Soutwest airlines for cheaper. So misleading!"
Pros: "Nothing. Their ticket is not even cheaper than the other airlines. They just want to charge you for anything. I paid for my carry-on last minute, so I had to pay $40. Seems like if I paid for it when I bought my ticket, it would have been around $20. But didn't see a notice about it! I ended up paying $150 for my ticket including the carry-on fee. I could have buy a ticket with Alaska or Delta with the same rate, a different time of the day."
Cons: "The seats are not adjustable. They are in an upright position and you can't change them. They are way less comfortable than bus seats. The tray table is half of a letter size paper. They don't even have a slot for a cup. They don't serve you even water in the flight. You have to pay for everything. No magazines. No entertainment. They had advertisements of a casino in Las Vegas with a picture of a lady's legs on the overhead compartments. Just like what you see in a bus. They brag about themselves on saving us money by not charging the passengers for magazines, wifi, and "extra" things and as a result they offer a very low quality flight and their price is the same as others at the end. Really disguating corporation. Will never fly with them again."
Pros: "Flying time was good, but no water at toilets"
Cons: "Delays, waiting 8 hrs. delayed, looks like not enough personnel to take care of passengers needs, confusion and misleading information, followed by poor apologies, not worth, I will never flight again with Spirit. Also, there are fees everywhere, really you think you will save money, I don't think so, by the time you add the baggage fees,check in fees,seat fees etc. you end up paying more than other , better serviced airlines. Sorry , lost a client , I have tried three times thinking that you will improve,, the same result.NOT AGAIN!!"
Pros: "- They were so kind as to offer us "complimentary water" for our inconvenience which was a result of them not properly checking their equipment"
Cons: "- Upon arriving at the gate, the flight was listed as going to Denver instead of Minneapolis. There was no representative to ask about this discrepancy. Additionally, when I talked to customer support, they offered no help and had no idea what was actually happening so they made up a lie instead. - As it turns out, our flight was delayed, multiple times... with only one notification of those delays posted - The pilot for our flight was missing, however, the pilots for the flight after were both at the gate - When the pilot arrived, the flight attendants were missing - Just before entering the runway, we stopped and were informed there was an issue with the engine - This issue resulted in an hour delay with no air circulation to cool the cabin, resulting in 85 degrees of discomfort, lasting for over an hour - When the flight finally took off, the flight attendants did not bother to check that everyone was buckled, or that carry on items were stowed away - If you need more reasons why not to fly Spirit, please read more reviews"