Very helpful ground crew after an earlier flight delay and being rebooked on a different flight.
British Airways staff are very polite and willing to help.
The plane was late and then sat on the runway for almost 45 minutes before taking off.
We kept being told that the flight was full and that all overhead compartments were full and therefore had to check in our hand luggage. We were some of the last people to board and noticed that there was still sufficient space in the overhead compartments. We were obliged to check in hand luggage when there was space and so had to wait at luggage retrieval which took a while to then noticed damage to our luggage - not a great experience!
Worst seats I’ve ever had !!! The seats were very narrow and uncomfortable and misaligned with the seats in front of mine leading to bottom of the seat in front of mine pressing on my legs for 15.5 hours !
This was an overnight flight. There was no meal service in first class, just a simple snack basket was offered along with beverages. There should have been some type of continental breakfast prior to arrival in PHL. As an Executive Platinum American Airlines Advantage member, I received no name recognition from the first class flight attendant. When disembarking at PHL, the flight attendants were more interested in their cell phones than saying "thank you" to the passengers as they disembarked.
The flight was quick and to the point. The crew just did their job w/o excessive talking and everything was just perfect.
Awkward carry on process. Forced to check all carry on. No overhead space of worthiness. Left delayed, but made up the time. Crew was amicable.
Amazingly comfy flight - I had upgraded for a reasonable price and it was worth it. The food also was good.
Had to wait on pilot and crew to depart and had to wait to arrive at the gate because they only had 2 crews working. Delays, delays....Planes just keep getting smaller and tighter and they nickle and dime for everything. When will an airline actually wake up and make flying more enjoyable?
My luggage got lost and until today there is no solution to the problem. It's still missing
I am writing to demand an immediate refund and compensation for the absolutely unacceptable experience I endured with VUELING this week. On Monday, my flight was canceled, and despite this, I have yet to receive any refund. I was then taken to a hotel in a terrible location, where no food or even water was provided. The next day, I was rebooked on another flight, for which I had to personally cover an additional €50 in transportation costs—only to have that flight canceled as well. After waiting 10 hours, only 10 of us were offered alternative accommodations, while the rest were left stranded. We were forced to remain in this situation until Thursday without a single explanation or proper assistance. During this entire ordeal, we were only provided with breakfast and dinner, while being charged extra for drinks. This level of treatment is completely unacceptable. I expect an immediate refund for the cancelled flights and full compensation for the inconvenience, additional expenses, and the significant distress caused.
Only food for sale. Did not even offer water. No entertainment
Checking was efficient and quick. Adequate luggage space. Food for purchase only at high prices
Nothing. There was no flight. They cancelled the flight with no replacement about 9 hours before takeoff.
The flight was canceled at the last minute. Alternative flight was booked after 6 hours wait in Malaga airport.
Boarding with some sense and communication. It was a total free-for-all everyone coming all at once, no organisation of row numbers or priority.
Horrible, flight cancelled and had to come back the next day
Terrible. For clarity - this was the Level flight to Boston. Not Vueling. Would urge customers to avoid this airline. Gate agent was singularly unhelpful. He was argumentative, rude and went out of his way to ensure that every penny was collected for the baggage (which we realized given how early we were for flight we could have saved hundreds of dollars if we checked in on app). No onboard entertainment or WiFi. Half of the front section was empty because the seats did not work! Plane was falling apart.
No complimentary snacks, but I think that’s a standard in the USA. There were loud drunk Germans sitting in front of us.
Flight from Costa Rica to Madrid was excellent. Good food and service. The flight from Madrid to Brussels was very poor . No food , no entertainment, no usb … Total package was quite expensive so you should give same service on the second flight
We travelled with Level, which is a subsidiary of Iberia. They mixed up all our seats, downgraded few from premium economy fo economy. The crew were not professional, they seem to be in a rush! Also some with an attitude
business class food was pretty average otherwise it was a good experience
Everything OK , except the plane left more than an hour late so I couldn’t participate in an excursion I had that morning in Brcelona
Flight from Madrid to Dakar had no onboard entertainment for a business class. Not even a single screen . That was disappointing. The WiFi only worked for the first 45 mins of the flight.
I paid to upgrade to Business Class. The queue to check in at the Business Class aisle was full of people without Business Class tickets, the fast-track immigration line was “closed” but the representative opened it up for his friends, regardless (there was a lot of fist-bumping), and the lounge was an absolute mess…..4 staff sitting playing with their phones while every table had dirty plates and glasses waiting to be cleared…..and the least said about the rude lady on the reception desk at the lounge , the better!
very good all round. staff, food, entertainment, punctuality all very good
Great flight, short and good attention. Didn't took any food so can't say thing about it
A 13 hour flight with no food apart from what they offered from a menu you had to pay for. On top of that, there were no blankets, so during the flight when the cabin temperature dropped, everyone was very cold. Neither of these things were highlighted at the time of booking. This is the worst long-haul flight I’ve ever encountered.
Horrible. Paid for seats for my family. Iberia changed planes and never notified us that the seats we paid extra for did not even exist on the plane. We were randomly placed on the plane. Thankfully, we were seated together. Upon boarding, my youngest daughter was pulled from the line and they just arbitrarily changed her seat 7 rows back from the rest of the family. I had to wait at the gate while they tried to see us back together. One of the most uncomfortable small spaces on a plane I’ve ever experienced. When I called Iberia, they first told me that no mistake was made that the plane was never changed. Yet my receipt for my paid seats were for rows that did not even exist on this type of plane we were getting on. They said that they would reimburse my money and I would get an email, but I’ve never received any information or emails regarding a refund for the seats that I had paid extra for. Then when we arrived in Madrid, one of the pieces of luggage that we had checked in was damaged to the point that the handle that was stowed in to the luggage was broken off by the crew members handling the luggage. The crew on the plane was very nice, but as far as the rest of the experience, I would be very hesitant to ever use Iberia again.
The airplane was old. Some things didn’t work out of middle seat was broken. The rest was OK.
Cancelled flight minutes before boarding. Rescheduled flight was two days later
The flight attendants were EXTREMELY personable and appreciated the service, lights going off after dinner (probably the norm, but I haven’t flown evening overnight flights in a while). Thank you!
Business class seats were very dated on my plane. Very little storage, charging ports were not easily accessible, tv screen kept flopping away. Vegetarian food was disappointing: hardly any protein and severely under-seasoned. Crew was lovely.
A basic tea/ coffee and a snack could be provided especially for long distance flyers.
The food was pathetic. There wasn't much leg room and recline space for such a long flight. No tea/ coffee for a 2-3 hour connecting flight without purchasing! Really!?
Very long and took extra push back to BA staff to get a realistic flight after they made me miss my original direct flight. Eventually landed 9 hours late and incurred many extra costs with other missed bookings
We found the bag drop/ check-in proceedure at T5 unnecessarily complicated. We paid extra for seat selection in advance and were allocated worse seats at T5. We found the check-in person was not particularly helpful although the the staff at the gate were super good.
I was charged fees for check in bags at the airport by British Airways. It was supposed to be no charge but Kayak messed up my booking apparently and I had to pay for check in bags. I paid $175.
The flight was okay, but legroom was tight for me and I’m only average height, although at 30” legroom is comparable with most other airlines. Not much room in the aisle either making the trek to and from the toilet difficult with passengers standing in the aisle. On the whole, it’s probably on a par with budget airlines and the ticket process extremely competitive.
