Find Cheap Flights from Los Angeles to Madrid Barajas (LAX - MAD)

We missed the flight due to last minute cancellation of our originating flight from Rochester NY to Newark with United. The cost of changing our flight through Kayak for the next day was over $750 and the travel insurance I purchased through Kayak may not cover this event. I may never use Kayak again. Here we see the high cost of low price deals.

I liked the premiere lounge a lot. The premiere class seats were comfortable, the entertainment selection was good, and the food was decent. We arrived safely and on time.

One of the flight attendants was rude. When offered an extra bread, the attendant rolled his eyes at me when I asked for butter . The same attendant had a very unpleasant tone with me when I was waiting to use the lavatory. Instead of kindly asking me to return to my seat, he felt the need to express that I was in the way of doing their job and ordered me to go back to my seat. Premiere class doesn't get premiere treatment I guess.

I liked the ladies, i like that the ticket was affordable and that the crew was responsive on the flight very helpful.

They charged me for my bag when i left france but said i wouldnt have to be charged to change my ticket datethen when i changed the ticket date they charged me. I wasnt charged when i left new york for my bags why now? They asked me detailed personal question about who i was visiting and why which i felt i didnt have to explain and two its none of there business whom i visit or why. Then they told me i could not bring my container onto the flight that day and made remove its liquid but didnt provided a container to put the remaining liquid into. They said it had to be no more than 100ml mine was 115ml very small. The first guy whom checked my bag said it was ok then the second guy made a big deal about the bottle. I had another bottle with olives they made me pour out the water and keep the food and the bottle but that bottle was17.6 bigger than the 100 ml bottle. I told them it was stealing i paid 50 dollars us for the product back home and that it they took it it was stealing. The told me if i wanted a container for the oil i had in the 100ml bottle i would have to go downstairs to purchase the empty container, then told me i dont know if you will have enough time to board your flight if i went to purchase it they said it would be too far. Again customs never provided a container nor remburse ment for the stuff that they steal from people. I told them i needed my water cause of health reason and they forced me to drink all of my water and not allow me to bring it on to the flight.. crazy! Horrible experience!

I did not like that I had to pay hundreds of dollars to change my flight because I had gone to the wrong airport. While I understand that it is my responsibility to have that information, it was simple human error (having flown into a different airport) that lead to the mistake, which should have been forgiven seeing that I called the airline, and informed them of the mistake. As the customer, I feel that the airline is not responsible for such mistakes, but do believe that there should be room for good will and customer service. The fact that the airline was not willing to help to make a change affordable (I was quoted $600+ to make the change) sadly is what determined if I will continue being a customer, and rely this airline. I won't. I also did not like that every other item during the flight had to be purchased as most other international flights include these expenses with the purchase of the ticket. Again, I understand that the airline has it's policies, but you might want to try seeing it from the passenger's perspective rather than just from a monetary one. Having to deal with such costly changes at the last moment of my trip was very unpleasant; I almost didn't have enough money to get home. These are my thoughts/suggestions/reflections on my experience with Norwegian. - Ms. Clark

Staff were nice

The seats were exceptionally narrow. Seats were firm and uncomfortable, my entire body was aching and it was impossible to sleep bc the cabin lights were on the entire flight . I’ve flown to Europe via British airways before and I can’t even compare the two. THe thought of having to fly back in the same aircraft is giving me cold sweats and i wish I didn’t have to

Only tap water was complimentary.

They were able to accommodate our seat requests at the gate. Like the ability to watch fairly new movies for free.

Seat could use a little more cushion. Butt was sore at the end of the flight.

Pretty good flight for a good price.

It would be so nice to have tea and/or coffee served before landing. oming in at 5am or 1am North America time is difficult and if you have to travel more that day a cup of coffee or tea sure would help. Serving tea and coffee at ten pm after serving dinner isnt good if you want to sleep..just keep it warm and serve it before we land.

Took a red eye, so slept most of the way. Crew was super chill and let me sleep the whole way. Minor turbulence, but the captain made announcements and made sure everyone felt at ease. Quick to unload passengers once we arrived at the gate. Didn't use the in-flight entertainment but there was a cool and updated map feature that was much better and more high-tech than previous AC flights I have taken. Also enjoyed how the cabin door separated economy from business class, so we didn't have to wait for the entire front of the plane to unload from the same door.

Baggage claim took FOREVER. Air Canada needs to work on this. Waited over 1 hour.

Everyone on the plane was freezing and the crew could not do anything about it

Boarding nice and efficient

Breakfast options a bit limited

Entertainment. GoGo did not want to work for me at 1 he before arrival.

Give me a coupon for food before takeoff or on arrival. Skip the CupofNoodles. After Japan and Shanghai, cup of noodles seem really in bad taste.

I liked the ladies, i like that the ticket was affordable and that the crew was responsive on the flight very helpful.

They charged me for my bag when i left france but said i wouldnt have to be charged to change my ticket datethen when i changed the ticket date they charged me. I wasnt charged when i left new york for my bags why now? They asked me detailed personal question about who i was visiting and why which i felt i didnt have to explain and two its none of there business whom i visit or why. Then they told me i could not bring my container onto the flight that day and made remove its liquid but didnt provided a container to put the remaining liquid into. They said it had to be no more than 100ml mine was 115ml very small. The first guy whom checked my bag said it was ok then the second guy made a big deal about the bottle. I had another bottle with olives they made me pour out the water and keep the food and the bottle but that bottle was17.6 bigger than the 100 ml bottle. I told them it was stealing i paid 50 dollars us for the product back home and that it they took it it was stealing. The told me if i wanted a container for the oil i had in the 100ml bottle i would have to go downstairs to purchase the empty container, then told me i dont know if you will have enough time to board your flight if i went to purchase it they said it would be too far. Again customs never provided a container nor remburse ment for the stuff that they steal from people. I told them i needed my water cause of health reason and they forced me to drink all of my water and not allow me to bring it on to the flight.. crazy! Horrible experience!

We missed the flight due to last minute cancellation of our originating flight from Rochester NY to Newark with United. The cost of changing our flight through Kayak for the next day was over $750 and the travel insurance I purchased through Kayak may not cover this event. I may never use Kayak again. Here we see the high cost of low price deals.

I didn’t like the service at the checking in Barcelone airport. It’s was horrible. The customer service is 0/100 I was really disappointed Never ever again on Norwegian From Newark it was great but from Barcelone. Sorry to say that it was horrible you can’t even see a smile on no one’s face at the checking

Something to drink and some peanuts are an inexpensive way for you to not look so cheap and money-grubbing.

We nearly missed the plane due to how closely our flights were scheduled. Then our luggage did not arrive with us our plane. We didnt have time to stop for a snack or water so a small something would have been helpful.

I did nit get on time to the flight to Tel Aviv

Excellent food and service.

Lots of video entertainment options and economy plus was very comfortable.

A380 takes a long time to load everyone onto plane and get everyone off the plane as well.

I liked the ladies, i like that the ticket was affordable and that the crew was responsive on the flight very helpful.

They charged me for my bag when i left france but said i wouldnt have to be charged to change my ticket datethen when i changed the ticket date they charged me. I wasnt charged when i left new york for my bags why now? They asked me detailed personal question about who i was visiting and why which i felt i didnt have to explain and two its none of there business whom i visit or why. Then they told me i could not bring my container onto the flight that day and made remove its liquid but didnt provided a container to put the remaining liquid into. They said it had to be no more than 100ml mine was 115ml very small. The first guy whom checked my bag said it was ok then the second guy made a big deal about the bottle. I had another bottle with olives they made me pour out the water and keep the food and the bottle but that bottle was17.6 bigger than the 100 ml bottle. I told them it was stealing i paid 50 dollars us for the product back home and that it they took it it was stealing. The told me if i wanted a container for the oil i had in the 100ml bottle i would have to go downstairs to purchase the empty container, then told me i dont know if you will have enough time to board your flight if i went to purchase it they said it would be too far. Again customs never provided a container nor remburse ment for the stuff that they steal from people. I told them i needed my water cause of health reason and they forced me to drink all of my water and not allow me to bring it on to the flight.. crazy! Horrible experience!

Worst ever. Never recommend to anyone.

I didn’t like anything about it! I would had given Norwegian airline a big fat zero if I could.

The service was horrible, disorganized and rude. This airline is the worst!!! I will never book airline ever again. Once was more than enough.

I didn’t like the service at the checking in Barcelone airport. It’s was horrible. The customer service is 0/100 I was really disappointed Never ever again on Norwegian From Newark it was great but from Barcelone. Sorry to say that it was horrible you can’t even see a smile on no one’s face at the checking

Smooth, plenty empty seats, good food, excellent entertainment, friendly staff

A bit chilly

the flight attendants and service were amazing and perfect. The green tea from All Nippon Airline was awesome.

All the food were terribly salty, inedible because the beef was hard like rock, I was unable to eat or chew. The sauce was salty and terrible so threw them away. In general, the food were inedible and poorly prepared that means they were not considerate and discreet about cooking, selecting material,too. The airline only pick the terribly cheap meat to scam and mistreat the passengers. I felt I was ripped off and sadden.

The crew was wonderful - professional, thoughtful, and lively!

The seats were so squished that it was difficult to get comfortable, especially on an overnight flight. Alas, this is now true of all air travel.

Smooth flight and landing.

Too long for the hardness of the seats. Flight was endles.

Nothings

The plane delayed a couple hours. The plane was sooooo old, noisy should be retired.

Great flight attendants.

Wifi only available in continental US but even when we got to that point it was still inaccessible.

The crew was wonderful - professional, thoughtful, and lively!

The seats were so squished that it was difficult to get comfortable, especially on an overnight flight. Alas, this is now true of all air travel.

Crew was friendly and responsive. Gate crew kept passengers informed of the delays. Flight itself was ok.

Flight ETD was 8:25 but plane developed a mechanical problem. After about 20 minutes waiting for maintenance the Captain decided to go back to the gate for fuel and repairs. After maintenance came on board the decision was made to deplane. Finally, a plane from Chicago was scheduled to take us to San Diego. After boarding at about 12:30, it was discovered that catering never loaded food. We waited for over an hour for food to be delivered. At close to 2pm the Captain, who kept us aware of what was going on, asked us if we would agree to leave without a full delivery of food, and all agreed. So by 2pm we were finally enroute to San Diego but having a seat in the back meant we only got to eat what was left, which for me, was a small cheese pack.

British airways new I'l be late , they could send someone to pick me up from the security point, so I could have been on time.

Since I'm in a wheelchair the folks were ready at the gate to assist me with the aisle chair. Once on board, the crew informed me of an aisle chair in the plane so during the flight I can use the bathroom. This was my first time using the plane washroom. Food was great.

I can't get same helpful crew for Intl flights.

Excellent food and service.

I did nit get on time to the flight to Tel Aviv