Air Canada has treated me excellently every time I've flown with them. However, this connection was through United, which, on my flight to LAX, was delayed 3 hours. I should have known how this would go.
Since this flight was delayed, I would not make my connecting flight to Tokyo. Flights with Air Canada to Tokyo were all booked that day, and several days afterward. I canceled my flight and am awaiting refund. I booked with another airline. I am severely disappointed with United's behavior. I've flown out of several countries from various airlines, and the US and US-based airlines are the only flight with consistent delays. It's honestly embarrassing. And I suppose, while I'm complaining, I'll add--as someone with a severe peanut allergy, it was important that this flight was with Air Canada, who actually cares about my safety. That I had to miss my flight and book with another, potentially dangerous airline, added to my dissatisfaction.
We're fine with no entertainment - we bring our own devices for that. Keep costs lower. The peanuts and other snacks were a pleasant surprise. The flight was delayed but the staff kept us reasonably informed and got us boarding ASAP. The plane was a little old but we like the 2-2 seating arrangement - perfect for couples.
Smooth, nice flight. Excellence service, they tried to make up for the late pioltes, allowing to broad befriend they arrived.
The flight was delayed over an hour, because the pilots were late. Not only was it delayed over an hour, but the flight itself was postponed twice because they knew they had a problem with scheduling.
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