Please, try to update Seat too.
Delayed took me 1 day from Toronto to Florida.
Other then the screaming baby the flight was fine, nothing special
Check in experience was smooth, and the flight attendants were courteous and friendly. Very positive experience overall, thank you all!
Flight arrived late but other than that everything else okay
Very god! Highly recommend
Great price for a new plane. Only offered water which we knew.
Cons: "Should enforce limits on carry on items which causes boarding delays and inconveniences. Some people with large personal items and backpacks and carry on take multiple storage spaces in overhead bins."
Cons: "Check-in was bad. Too few staff for too many people."
Pros: "Great service friendly crew"
Pros: "The flight itself was very good The plane was quite new. Very comfortable seats and plenty of leg room with nothing obstructing the foot space. Good inflight entertainment and complimentary earbuds. Flight attendents were capable and friendly, food service better than average."
Cons: "Check-in at the Air Canada counter was chaotic, a long lineup with only one agent available to direct the crowd. She coped well considering there were multiple people asking questions at the same time. There was a small sign instructing persons who had obtained boarding passes and luggage tags to go to baggage drop but no signs or separate lanes to indicate where that was. Very disorganized. At the gate it was the same scenario. Agents at adjacent desks were calling boarding instructions for multiple flights at the same time. Our Vancouver flight was never actually announced but passengers all started lining up because the stated boarding time had passed. It was impossible to tell which flight was calling for which boarding zones and everyone was wondering out loud "what is going on here?" Once finally aboard we sat on the runway, our flight left an hour late and we missed our connecting flight in Vancouver which, I realize happens. However..."
Pros: "Ride was comfortable and the entertainment was great even thought i slept the whole ride."
Cons: "flight delayed due to late flight attendents"
Pros: "Typical Air Canada flight. Not great but not horrible (surprisingly)"
Cons: "The entertainment systems were broken on our seats but they did give us a small discount voucher."
Pros: "Great service"
Cons: "Nothing"
Cons: "Delayed Flight, barely made it onto my connecting flight."
Cons: "Zone 5 boarding even after I had pre checked in online."
Pros: "One of the crewmembers (regrettably, I did not catch his name) was incredibly kind when I moved seats to accommodate a couple that wanted to sit together. He really made this flight great."
Cons: "Seats were comfortable but the row I moved to did not allow me to recline."
Pros: "Friendly staff. Clean plane."
Pros: "Nothing"
Cons: "Major delays due to poor maintenance. Maintenance is done with passengers on board. No issues with inconveniencing passengers. If you call to complain and ask for compensation, I’ll hey tell you to submit an email and they will respond 3-5 weeks or longer. Will never fly Air Canada again. Will tell everyone on my social media how awful this airline is to customers."
Pros: "Seemed to be more leg room than I recall from past flights."
Pros: "That they give you ear phones"
Cons: "Delay 1 hour"
Pros: "Everything was great. The food was tasty and the flight was comfortable."
Pros: "The friendly staff! Very accommodating and as simple as a smile goes a long way. Kiddos to Air Canada staff!"
Cons: "evry thimg on time"
Pros: "Friendly staff"
Cons: "Old plane, old tv screen difficult to use. Awkward seating behind economy plus."
Pros: "Flew economy from Los Angeles to Vancouver. Aircraft looked like a newer Airbus A320 with the new Air Canada branding (black lettering against white fuselage). Air Canada check in process has passengers use self service kiosks first and then take the tags and luggage to the counter. The employees at check in were all very efficient and made sure the line didn't get too long. The flight left on time. Every seat had personal entertainment system, and mine worked great. The flight attendants themselves were very professional."
Cons: "The in flight magazine was water damaged and somewhat soiled (probably from prior passenger's drink). I wish the on ground cleaning crew would take the time to inspect the seat back pockets."
Cons: "We had a 5 hour delayed flight. We received no notification that our flight would be delayed so we were stuck waiting on the airport for 5 hours, which forced us to cancel evening plans with friends that night because the flight landed in Vancouver at 3am the next morning and we didn't get to our Airbnb until around 4-5am. The crew seemed disorganized."
Cons: "Employees seemed somewhat disorganized. There was not enough space in front of counter for people and there luggage. I ticketing agent would yell from far down the counter "Next...Next!) and finally walk closer so people in line could see/hear them. Then, often that next customer could not get to the counter in front of the agent because of the pillars and other people were blocking them. The space was too cramped. At boarding, Instructions over the loudspeaker were not clear and the video screens contained incorrect information about boarding. At one point the agent came out and yelled at everyone to "get out of line!, we are not boarding yet". I have never seen this process handled so poorly and I fly quite a bit."
Cons: "Baggage hasn't arrived after 45 minutes"
Pros: "nothing"
Cons: "the flight was 5 hours late"
Pros: "The comfort was much better than I expected from an airbus a320 and even though the in seat system was slow it was nice that there was option on a short regional flight."
Cons: "It would be nice if there was at least a snack boarding was a little chaotic. They should use the PA system."
Pros: "Flight staff was very professional and very helpful to those who asked or presented a need"
Cons: "When arrived I was told flight was oversold. Told person at desk if needed I could offer my seat as I did not have a definite reason to be home . I was SHARPLY addressed by her that there was no other flight that day so not necessary. WHAT?? made no sense and if seat not needed she could have just said thank you. Proper PR"
Cons: "Really, pulling me off a flight .no explanation are you serious . I am having my lawer look into my legal rights. Expecting a reply. Never in my life have I been treated so badly . I will never fly on Air Canada"
Pros: "- Air Canada reps are nice, just super unhelpful - Friendly team, but not empowered to really help and quick to pass you off to others"
Cons: "- We tried to check in online and got an error message. When we got to the airport 2 hours before our flight, we were told by customer service rep #1 to join a line. At the front of the line, same rep told us "Oh it's probably that now you need a visa." - Why not tell people when they try to check in why there is an error? The new rule went into effect in December, and we hadn't been to Canada since needing a visa. Once we had been accepted, we were passed off to another employee who couldn't figure out why he couldn't check us in. Then another, who said "I'm only helping you because your flight is delayed, the flight should have closed by now." (Not exactly comforting, and considering it took them 2 hours to help, not super helpful either.) - When we ran to the gate, the people running the gate told us that the aircraft hadn't even landed, but weren't communicative in timing, didn't update the time on the boarding screens, etc."
Pros: "Good leg space very comfortable sitting and entertainment television."
Pros: "Flew through custom and was comfortable on the flight. Flight attendants were nice and attentive and made sure i had what i needed. I was happy with everything overall and intend on flying again soon!!!!"
Pros: "The plane was clean & the crew was courteous"
Cons: "There was no decaf coffee or tea, very limited food to buy on board, & no free cookies, crackers or nibbles. Definitely a no frills flight!!"
Pros: "It landed safely"
Cons: "I'm tired of all your flights being late. Out of my last 4 flights, 3 were late. If you have to land at a domestic terminal and then come around to international-just change your flight time so people actually know when they will be later. Your movies and music are from another planet - is that because you have to include French? Not even a measley bag of peanuts. I will be flying on another airline whenever possible"
Cons: "I paid to upgrade seating and on other airlines you get priority boarding and can store your bag in the overhead bin. Not the case with air canada...not great customer experience compared to delta or united."
Pros: "almost nothing"
Cons: "Pre-boarding wait is extremely long with all the different groups. Seems you always have a problem with carry on luggage so those in Group 5 will always be forced to check-in unwillingly. Staff taking ticket is unfriendly at gate - i was YELLED at because I had a thin garment bag along with my small international carry on and purse. it was considered 3 bags .... since when does a dress inside a garment bag warrant a full other carry on? It could have folded into my carry on but the purpose of a garment bag is so you do not have to wrinkled it in your luggage. He moved me to the side and told me I needed to check it in, I was NOT allowed to hang it in the plane b/c i'm not a business passenger. WTF. After 10 min of waiting on the side I folded up my garment bag and shoved it in my purse - after another 5 min he gave me my luggage and told me to head toward the plane. Worst. Flight. Ever"
Cons: "Lavatories didn't flash properly. No tap water"
Pros: "Nothing"
Cons: "Customer service"
Pros: "Comfy seats, awesome new movies to watch. Great staff, very helpful"
Cons: "No free snacks, I mean they came around with drinks but you had to pay for all of the food"
Pros: "It was a safe landing"
Cons: "The flight was late The movies are not current There wasn't even a bag of peanuts Basically no service from the flight attendents"
Pros: "Staff was extremely nice and the plane itself was comfortable- loved the leg ."
Cons: "Flight to Vancouver: Upon arrival I was told that the luggage from my flight 557 was misplaced and put on plane 775. I had to wait an extra two hours for luggage in customs. I was late to the wedding festivities in Whistler that evening. Flight to Los Angeles: The plane was 30 minutes late. We board the plane and discover there is a sensor issue. We wait 30 minutes. then another 30 and then another 30 as more and more news comes about that the problem is not fixable. We de-board and have to wait in a long line at the complete opposite end of the airport. By 1:00am the line has barely moved and all hotel vouchers has been used. I have to spend the evening on a bench in the airport as a single woman- not comforting. I missed important meetings the next day as I am on the flight home. I understand accidents happen but it happened on both my way there and back. My flight home should have been refunded as it put me in a very insecure position and effected my work performance."
Pros: "Smiley and kind crew. Smooth take off and landing in both ways. Clean and organized craft. Being on time. Could not be better. Thank you Air Canada"
Cons: "I am disappointed that all air lines cut the meals"
Cons: "Child behind me kicking seat entire time!!!"
Cons: "The food was not fantastic."
Pros: "Boarding and customs were fine, and the crew was pleasant"
Cons: "Way too little food for the flight. My teenage daughter was starving by the time we got to London. If you are flying Air Canada, bring along extra food/snacks."
Pros: "service staff were nice"
Cons: "didn't like that bags cost USD25 extra. USD10 should be the cost."
Pros: "A clerk of ANA was awesome."
Cons: "The flight to Tokyo was changed at the airport because Air Canada had overbooked and the seats were fully checked-in. So I could not get on my booking flight and had to wait for them to arrange new flight from another air company, to check in it and board for more than 5 hours in the airport!"
Horrific airline. This trip didn't even happen!! We got to the airport and were told at check-in that our tickets were canceled WITHOUT NOTICE! I begged the agents for more info and was told we were blacklisted for using a fraudulent credit card. The card was debit and the funds were already taken out! The desk agents all left, and we were left with zero solution. We had to book another flight with a different airline which cost us $2300 in addition to the $550 Flair already took from us. I have been on the line for 30 minutes to speak to an agent. Does not look promising. AVOID FLAIR AT ALL COSTS.
They make you pay for everything:- hand carriage, seat, check-in and don't even offer you a cup of water! It turnout much more expensive than AC !
I didn’t like It at all cause of delays and cancellations last minutes? No entertainment not even charging points in plane ..and I noticed when one flight landed from flair’s air plane the reuse that plane which is fine but no safety protection no sanitary nothing .
Pros: "cabin crew was friendly enough"
Cons: "The flight was delayed over an hour on the tarmac because an engine wouldn't start!"
Pros: "Great crew, fast boarding, nearly empty plane so I had the whole three seat row to myself."
Cons: "The hydraulic pump for the inboard flaps sounded like it was on it's last legs and howled whenever adjustments were made. The cabin pressurization system whistled so loud that I had to put ear buds in to protect my hearing (just on takeoff/landing). Proper maintenance is important!"
Pros: "Comfortable seat with plenty of hip & leg room."
Cons: "Charged $35. for luggage because I didn't know I could go online with the Flair Air website & pay prior to check in. They were friendly and advised me to do this in the future."
Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."
Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."
Pros: "Crew were great."
Cons: "I was told by transat to down load an App. to watch entertainment only to be told by Flair Air that they did not provide the service and that I was given the wrong information. So no TV for 5 hrs."
Cons: "New leaf discontinued their Sunday Halifax to Hamilton flight which was to be my return flight home. They did offer me a full refund if I needed to cancel or to rebook on a different flight but I couldn't make the new dates work so I took the full refund. I booked the flights in December for a flight in Feb and they cancelled half way through January so there wasn't a lot of notice given"
Pros: "Everything about Newleaf was awesome."