Freeway traffic made me just miss the checkin time by a hair. I had an important meeting and was hoping there was a chance to still get on (40min before flight) but that wasn't possible.
These people are just so nice, they authenticly care about the passengers. If you end up having a problem they really want to help you resolve it. 6 stars!
Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA
Air Canada has treated me excellently every time I've flown with them. However, this connection was through United, which, on my flight to LAX, was delayed 3 hours. I should have known how this would go.
Since this flight was delayed, I would not make my connecting flight to Tokyo. Flights with Air Canada to Tokyo were all booked that day, and several days afterward. I canceled my flight and am awaiting refund. I booked with another airline. I am severely disappointed with United's behavior. I've flown out of several countries from various airlines, and the US and US-based airlines are the only flight with consistent delays. It's honestly embarrassing. And I suppose, while I'm complaining, I'll add--as someone with a severe peanut allergy, it was important that this flight was with Air Canada, who actually cares about my safety. That I had to miss my flight and book with another, potentially dangerous airline, added to my dissatisfaction.
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