5 out of the last 6 flights i have taken with Alaska in the last six weeks have been problematic in one way or another. And to top it off, now you do not get points for super saver tickets purchased.
Flight crew was nice and exit row was comfy. Entertainment on flight was and I used the outlet. Also the new phone flip down thing is nice.
I am writing regarding my recent flight from La Paz (LAP) to Los Angeles (LAX). While I understand and respect the importance of airline safety procedures, I left this experience feeling deeply upset by the way I was treated by a member of your staff. At the gate, I was informed that my suitcase contained a charging unit that could not travel in its current form. My husband and I immediately complied with every instruction given to us, including opening the suitcase and removing the charging unit. We were ultimately told that we needed to break apart the charger in order to board the flight, which we did without argument. Afterward, I was directed to another employee. I calmly asked whether it had actually been necessary to break the charging unit in order to board, as I simply wanted to understand the policy. Rather than explaining, she responded aggressively, repeatedly asking, “Do you want to stay? Do you want to stay? Because this flight is leaving.” Following that interaction, I was instructed to reopen my suitcase, remove my shoes, and the employee asked my husband whether I had been drinking. I have been sober for seven years, and being questioned in that manner after simply asking a respectful question was humiliating and incredibly upsetting. I want to be very clear that I am not challenging Alaska Airlines’ safety policies. I fully support them and understand that employees have an important responsibility to keep passengers safe. My concern is solely with the manner in which I was treated. I felt intimidated rather than assisted, and what should have been the joyful end of a trip celebrating my marriage became an experience that left me in tears for much of the beginning of our flight home. I rarely submit complaints and generally try to extend grace to people working in stressful environments. However, this interaction fell far short of the level of professionalism I have come to expect from Alaska Airlines. I respectfully ask that this incident be reviewed with the employees involved so that future passengers are treated with dignity and respect, even during time-sensitive situations. Given the distress this experience caused and the lasting impact it had on what should have been a very special trip, I would also like to respectfully request that Alaska Airlines consider providing a refund or other appropriate goodwill compensation for this flight. While I understand this may not be standard policy, I hope you will take the circumstances into consideration. Thank you for taking the time to review my concerns. I look forward to your response.
Attentive and kind staff. Decent boarding for wheelchair bound partner, off boarding is a little lengthy due to waiting for everyone to deplane before aisle chair can arrive. Not sure if there’s a better option.
Several delays without clear communication on timing. Very late beverage service during the flight.
There was plenty if room for my carry-on in above-seat bins, but they made me gate-check it on both flights!
4 hour delays. Poor communication. Loading plane after 3 hour delay and then sitting on the tarmac in a closed airport for another hour. Poor communication was biggest issue.
on time check-in in LAX terrible, in Loreto good.
We were asked to be flexible and change our date and flight for $25. We met guests who were paid much more. Our seats assigned were the last row backing to the wonderful smell & sounds of the restroom. People waiting in line to use it as well. Further, we could not use the $50 to pay for our $120 baggage fees.
Boarding process was familiar but in the San Jose del Cabo airport there was no visible indication of which group was boarding and the sound system was unintelligible. A minor thing, and easy to fix.
dropped my bags at Seattle Delta curbside. 1.5 hours before departure. one bag oversized made it. the other was left at curb and mishandled. poor communication from delta in sjc baggage claim. No internet on flight and food choices in business are horrible. You are forcing us to fly Alaska which is shockingly better than the Delta experience. that is a low bar.
attendents were rude and the boarding was disjointed and poor
There was an incredibly surly flight attendant that ruined the experience
After boarding the plane had to wait an hour at the for the copilot to show up before we could depart
The cabin and bathroom experience was poor as the cabin and bathroom were dirty and showed signs of an older plane that had not been updated for Customer’s, comfort and health. There was gum on my seat when I arrived and dirt spots around the fan and light controls. The flight was almost entirely full, so there was no way I could be moved from my seat. Th bathroom had the peeling paint.
Flew in first class. It received service and attention that would be considered poor even by economy standards.
I love the free WiFi!! Crew was nice. Bathroom was decent. First time flying delta in a long time and I enjoyed it. Will definitely look into booking with Delta more but I think Delta is a little more expensive than the other airlines.
Since it wasn’t a Delta flight, I was not able to sit with my group and there was no entertainment.
Three adults, three children. They did not give us seats together. Two seats together, in row 23, one in 13, one in 14, one in 10, and one in 17. When we got on the plane, the crew tried to ask people to move but basically threw up their hands. One person moved so we had two pairs of seats together. The 1.5 year old sat on a parent's lap (despite having paid for his own seat).
Everything was great. The big planes could still stand to have a bit more leg room. Crew was amazing!!
Starlink internet made the flight time shrink and I was able to work.
Mean flight attendant. I wanted to reuse my plastic cup, but he (Matthew) said he can't for safety. I then said "I don't want water then" and he poured me a glass. I hope Matthew gets herpes and spends the rest of his life poor, lonely, and homeless.
I just think it’s unfortunate that Airlines have completely abandoned the idea of serving any kind of decent or even real food on flights, not even on a four hour flight!? Those days are gone, I guess.
Both flights delayed. 2nd flight over 3 hours late mechanical issues
Flight was delayed 45 minutes because originating flight was coming from Newark. No complimentary snacks were offered on this 5+ hour flight. No screens for the flight, but movies offered if you had already downloaded the United app (which I hadn't on my ipad). No USB ports, only a flimsy plug-in port near the bottom of the seat that was hard to see and kept coming unplugged.
Excellent all round, first time flying United. App is very helpful.
Its good expeince but in enternteiment please be like you tube the music i like or movie
The ground crew in Houston were not friendly. The security staff were very rude and reflected an attitude of superiority with rude remarks.
It started with multiple delays, cancellations, re booking, 5 hour lay over and finally on a plane from Chicago to Pittsburgh. Gates, times, etc were changed multiply times. Once on the plane, staff was fine, but built in tv did not work and could not even turn it off. Light at eye level the entire trip, so sleeping was near impossible. No snacks or drinks given.
If United expects people to use their own devices for entertainment they should put charging outlets in each seating area. I arrived with 14%battery power. That is not good when you arrive anywhere and need to communicate for transportation.
Check-in was easy, but getting luggage checked in wasn't so smooth, due to the machines not working correctly. Boarding went smooth and flight was relatively fast. Captain kept us well informed of our early arrival into LA, which really helped us coordinate with the person picking us up.
Seats are getting smaller and smaller. In flight movies are poor compared to other airlines. Food is mediocre.
My flight left Honolulu EIGHT hours late due to lack of flight crew. This was the second time in 2026. The first class staff were excellent ... personable and friendly. The food was okay ...
I think we deserve more than 25% refund for losing first class seats when having to reschedule flight due to weather.
When I got to the waiting area, it was full but when the time came to board, rgete was no plane. The women where you would show your ticket, gave the news saying there was a maintenance problem and that it be an extra half hour wait. We never did see the plane but ultimately, Noone ever saw the plane because there was a fire on one engine. Needless to say, the wait time before it was announced what really happened, was a few hours. Many, many missed their plane transfer because they entered their first train. Also, the electronic info panels up on the different wall for all to see the status of each flight, never stated anything having to do with the long, long hold up. Many people had major problems because they had to swith planes during their trip and that never happened...
We had a 2 hour delay that impacted our comanions further travel. I have a feeling AA knows there is a problem at the Cabo airport and does not account for that.
flight was good until we arrived at cmh ten minutes early but then sat on tarmac for twenty minutes because a plane was at our gate, so we had to wait despite the pilot tellling us that 3 other gates were open.
My flight was delayed four hours without explanation. Gate crew seem to avoid interactions with passengers and we’re not in attendance until flight finally boarded
Having issues traveling with AA for last two years, became a huge gamble
Couldn’t get on internet this trip. On way out I was fine but on way back I couldn’t get it. Also one of our bags did not make it to final destination
My seat was double sold, so It had to be sorted before I could board. No wifi entertainment, it was offline.
Hate it. They do not provide any food or drinks during the flight, unless you pay. They also charge a ton of money to bring a carry on bag. And their customer service is the worst. I will never fly with them again.
Unfortunately it was not a good flight got canceled had to be at the airport all night long to get a different flight to another airport my first flight with Volaris was very bad. Poor services
Better communication about delayed flight. I am thankful for a small credit for late flight.
Terrible. And they charged over $400 just for luggage. And threatened that I would loose my flight if I didn’t pay. So I didn’t have another choice but to pay.
The flight was delayed an hour and a half, and they would not update the board on when the flight was supposed to take off. Once the plane arrived, they started the boarding process before the plane was even ready for the passengers so we had to wait another 45 minutes on the tarmac while we waited for the plane to be ready for us. In my opinion, there is no point in starting the boarding process when you are not ready to board the plane. This just causes a crowded gate with everyone from zone one and zone two standing up going nowhere.
My experience was good. But it seems that every time I go on Volaris the plane is always full, not sure if because the price is cheaper. And the flight attendants kept hitting my shoulder every time they walked by the aisle with their food cart. I’m 6’4” so I barely fit in the seat next to the aisle. Plus the seat was defective. I had a hard time raising the lever where I rest my left arm. I tried calling the flight attendant 3 times if she could assist me but she was too busy talking in the back with her fellow flight attendants. Finally after 20 mins she looked my way and she too struggled to fix the problem but she finally raised it so I could get out of my seat.
I never got an email for checking in for my flight back to Los Angeles so I got to airport extra early to sort it. they changed the gate, and so I had to run to the other end of the airport. Their app is wonky. They are not on WhatsApp and I didn’t have cell service to call for help. I think they need to up their game with communicating.
Inept company. Won't fly again with them if I can help it. Plane was the wrong size and they couldn't board 20 people.
When you make the 3 Lines to board de airplane , I believe that you should make only one line first and then call the next and then last ,,, because the number 3 wait to long just standing there ,, my opinion !!!
