Daily cleaning, installation of cabin HEPA filters on flights from Louisiana to Idaho Falls
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Scores according to KAYAK customer reviews
Cons: "The pilot take off, navigation in the air, and landing were horrible ."
Pros: "Crew was fantastic. Seats are narrow in space, but more comfortable than other airlines."
Cons: "Drink and snack service, but captain was concerned about "bumps""
Cons: "So uncomfortable with tiny seats"
Pros: "Good flight, got home early."
Cons: "the food"
Cons: "Hand out headphones, my phone doesn’t have compatibility."
Pros: "price great; direct flight;"
Cons: "Flight delay"
Pros: "On time, comfortable flight. Great crew and service."
Cons: "Nothing. Everything was great."
Pros: "We got earlier than expected to our destination"
Cons: "Perhaps educate passengers on the new Delta process of boarding. Too many passengers where disorganized; the crew tried very cars to direct people"
Pros: "They were awesome"
Cons: "Nothing I was at my best on the best airline and crew"
Pros: "At the airport things were quite, security was fast. Boarding was fast and smooth. I’ve flown with delta a lot and also a lot of others (cheaper ones) and I’m always happy when I get a delta flight things are always calmer and less crowded!"
Pros: "Crew was great as always. Friendly and professional"
Cons: "We had a delay that complicated our getting home but all ended up OK"
Pros: "Boarding was fast"
Cons: "The seats were incredibly uncomfortable. This was a Comfort + seat. Very hard, unbearable for an overnight flight."
Pros: "Crew was amazing and super helpful."
Cons: "Just the fumes of fuel inside the cabin was nauseating. Never had similar issue with air travel before."
Cons: "Leg room was lacking."
Pros: "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
Cons: "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."
Pros: "Left ontime great breakfast. Good service No complaints"
Cons: "I loved the trip No negative comments."
Pros: "Cabin service was decent"
Cons: "Food was cold. First class service could have been more attentive. While trying to sleep crew talked the entire time."
Pros: "I liked that I was able to check my carry-on to for free"
Cons: "I hated the seat and zone that I was assigned. I was literally the last seat in the back and also the very last person to board and get off the plane. It was terrible. Please select better seats for customers"
Pros: "Great services ce."
Pros: "The Gate Agents were excellent and very helpful with accommodating our family traveling with an infant and a six year old."
Cons: "The flight attendant saw that we were confused about the seat map and did not offer any assistance."
Pros: "Everything. Pilots and crew"
Pros: "Nice crew members always polite and courteous.maybe over polite if anything. Australians don't require subservient service deliverers. The constant "your very welcome" regardless of the service and response to that delivery is off-putting to me. But al in all pretty good in most areas."
Cons: "ON ticketing at New Orleans I wasn't allocated a seat number. At the gate shortly prior to boarding I needed to attend the desk for that allocation. I was also not told which Terminal the plane would go to in LAX and which terminal the connecting flight would be leaving from. They were not sure! Consequently I floundered around at LAX wasting time and bothering people for information that should have been known to me. The security checks are over the top and inconsistent in the US."
Pros: "I enjoyed the upholstery and comfort of the chairs."
Cons: "I prefer to be made aware of delayed flights sooner than an hour before the flight. I would much rather wait in the comfort of home or a hotel over waiting in the airport."
Pros: "I liked getting home"
Cons: "I didn’t like the delays without warning or any benefits at the end."
Pros: "The crew was friendly and accommodating. Although the flight was several hours late the crew and staff were very professional and apologetic. The alerts were accurate and timely. Once we were in flight I was extremely please with the ride. Thanks to the captain and crew my granddaughter and I made it home safely."
Cons: "The plane was delayed several hours."
Cons: "The overhead bin did not stay down low enough so that I could place my bag in. It would lower then before I could place my bag raise slightly by a few inches. For someone of my height (5’5”) that was problematic. Fortunately another passenger saw my dilemma and held the bin lower to its full opening capacity. This also momentarily slowed down the boarding process."
Pros: "Love the new in-cabin wi-fi, USB charging station, and menu of in-flight entertainment and resources on the individual flatscreens."
Cons: "If some takes up two seats , then they should buy two seats. Very simple"
Cons: "There was no gluten free snack option."
Cons: "Extremely long queue"
Pros: "Friendly staff.."
Pros: "Good service, on time, clean planes"
Cons: "The commuter Jets seats are really small unless you pay for Delta Comfort"
Pros: "Free pretzels and drink"
Cons: "Not enough overhead space for everyone's carry-on bags so I sat with mine down by my feet which left me little foot space. Was a bit uncomfortable"
Pros: "The fact that there were no delays!"
Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."
Pros: "Left ontime, arrived 30minutes early."
Pros: "Seats in economy had a little more elbow room and space. They offered free movies and free satelite tv as well as better snack options."
Cons: "Not being able to pick seats until the gate. Traveled with 4 friends and all of us sat separate. 4 of us in middle seats."
Cons: "Delay from Seattle to pasco."
Pros: "Meg, our stewardess came out to tell us there would not be any coffee on a 6 AM flight and that we had time to get coffee, if needed. She kept us informed of flight delays, helpful with my bags."
Cons: "There was nothing that could be done, but due to construction at the airport, waited on tarmac for an hour before we could get to a gate, then they had problems with the ramp and that had to be addressed. But pilot was very good about keeping us informed on delays and he was as frustrated as we were."
Pros: "Very nice employees. Coke, peanuts good."
Cons: "Outgoing plane had tv screens, large, with good movie choices, but was an hour late. Returning, if you brought a phone, you can get an app. My phone is about four inches. No good movies. Seats even smaller on this "new plane." Deboarding chaos. Everyone unhappy. Hour late again."
Cons: "It was a great flight. We got there earlier then arrive time. Thank You"
Pros: "The complimentary entertainment was great, made the flight enjoyable."
Cons: "The con was the need for a connecting flight and the second plane didn't have the same perks."
Cons: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Pros: "It was actually a flight from new Orleans to Detroit. Seats were assigned at the gate for myself and many others. It seemed like the gate agent didn't care where she assigned guests who were travelling together as several people were not able to sit with their travel companion. Once I was on the plane I however switched with someone to allow them to sit next to their companion and put me closers to mine. Everything else went smoothly."
Cons: "No entertainment available at all. There were empty seats available and passenger next to me in the aisle seat was not offered to move--she fell asleep with her legs crossed and kept kicking me in the middle seat--I was traveling with the window seat passenger."
Cons: "The flight was delayed when the pilot's tablet failed and he had to run to operations to get another. Seemed odd. While this was going on they decided to fuel the plane. Seemed like an excuse because they didn't have their act together on the fueling. Tablets are pretty reliable, do they really rely upon an ipad to get us where we are going?"
Pros: "There was nothing I liked I was not on the flight"
Cons: "American airlines should have made sure that I was able to get on my flight instead of delaying my previous flight so many times that it ended up having to rent a car and drive from Louisiana to Las Vegas. they were unwilling to accommodate me on a flight that would get me home in time for me to go to work as a nurse"
Pros: "Everything was great. I especially liked the enter active map that showed some towns and lakes we flew over and the speed and elevation of the aircraft."
Cons: "More details on the map, for example, show landforms, mountain ranges, major roadways, rivers, etc."
Cons: "Customers service, politeness and general helpfulness"
Pros: "Crew was amazing, we were well-fed and service was great!"
Cons: "Captions for the hearing impaired, but not possible unless there are individual TV's. I understand that this was an older plane--a "classic." Hoping that entertainment will become more accessible in newer planes"
Cons: "It was extremely hot on that flight. I continually had to get up to cool off."
Pros: "If I had to choose one, the smiling faces of the flight attendants."
Cons: "The way they handle luggage was awful. They made me check in my luggage (was not necessary) and they broke an expensive makeup item in my luggage."
Pros: "I observer th crew at this flight were very friendly and helpful, unlike my previous flight in the past years."
Cons: "Keep it up!"
Cons: "The aircraft was very cramped. Water and some solid items leaked onto my head from the overbin."
Cons: "Staff friendliness. Not forever late. Not losing kids stroller"
Pros: "The Cabin Crew were very kind and always cared about your comfort."
Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."
Pros: "I liked that I got to philly"
Cons: "The seats were cramped, plane was freezing cold and everyone was wearing jackets and blankets because the flight attendants wouldn't raise the temp. The pretzel bag had literally 5 mini pretzels and that was it. It was a bad flight."
Pros: "Right on time"
Cons: "Wife on board"
Pros: "Good overall service level of AA"
Cons: "USB-, and Audio plugs are misplaced in the AA Premium Economy seats. Acrobatic skills required to connect/disconnect devices"
Pros: "The staff on board were excellent, very professional and efficient. Despite the fact we left an hour late, we arrived nearly on time, so kudos to the pilots!"
Cons: "We were delayed but didn’t get any updates from AA staff about new boarding times or gates. The WiFi onboard did not work; we could could connect to it but kept getting “Network Not Available” messages."
Pros: "The flight was comfortable and the crew were very nice."
Cons: "I didn't look like that we had to board outside because a flight going to Texas was late."
Pros: "nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "We have a 4 hrs flight nothing to eat wasn't offere, when we arrive to Mexico we have to pick up our luggage from one gate to and other far away! Very frustrating because I have to take other flight to Veracruz, it supposed that I have to pick up everything when arriving in Veracruz. Rosario"
Pros: "I wanted to fly british airways because they have newer nicer more modern planes where even coach has electrical plugs. Seats are more comfortable. Imagine my surprise when my flight was changed to American Airlines on a plane that was so old the seats didn’t have inflight entertainment and they were way too small."
Pros: "Must wider seats on this aircraft"
Cons: "Inflight monitor broken"
Cons: "While my experience was excellent, I must acknowledge that the practice of charging significantly more for some seats is outrageous. I was happy with the (free) seats I had."
Pros: "Good smooth flight and quick"
Cons: "I left my iPad in the seat pocket and they said they didn’t find it!"
Pros: "Liked the updated aircraft for the first leg of my flight."
Cons: "The lack of communication to inform passengers of updtaes"
Pros: "Finishing my flight, being able to say I'll never fly American again."
Cons: "Without notice or warning, I was required to pay $200 for my dog, tranferring from Alaska Air, to ride in cargo for the 2nd leg of my trip. My fare was approx. $84. They would not accept cash, but made me spend another $5 on a "gift card," because I don't own credit cards. Rude, uncaring, marginally competent ground crew."
Pros: "The flight was very short compared with LHR to LAX, so, I don't have much to say about it."
Pros: "Food, cleanliness"
Cons: "All of abo e, many delays, no usb plug or refuse to show me, charge for luggage, no headphone."
Pros: "Service and amenities"
Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Cons: "This was my first time flying First Class. Not only was my flight delayed but everything was changed last minute. My seats, layovers, EVERYTHING! I was better off paying for a regular seat. I'm a young African American and the stay treated me as if I didn't belong in First Class! Not to mention the last time I flew into LAX American Airline lost my luggage! I have proof to show! Absolutely ridiculous!"
Cons: "My screen didn't work and the flashing ads gave me a headache"
Pros: "The crew was nice, boarding wasn't an issue, and the flight was smooth."
Cons: "A little chilly, but not horrible."
Pros: "Read above we didn't fly American until we got to Chicago to Dallas. We flew British Airlines entire time :("
Cons: "Please read above. This was a special trip for my husband and me since I'm pregnant and it's the last trip before we have a baby for a while. We were highly disappointed on way home."
Pros: "we paid $300 for more leg room on the 787...it was great....really comfortable seats."
Cons: "the volume on back seat screen....impossible to get right with the touch screen. GO BACK TO KNOBS PLEASE AS SOME AUTO COMPANIES ARE DOING."
Pros: "Smooth flight and landing."
Cons: "If you're over 5'7 you gotta watch your head"
Cons: "The pretzels"
Pros: "Checkin was fast. Crew is always pleasant."
Cons: "Seats are uncomfortable. I chose to upgrade my seat and was charged but i couldnt see any difference between my seat and anyone elses. I dont understand how it works. Then I was refunded the upgrade amount..."
Pros: "I enjoyed that the ride was only 35 minutes. The crew was helpful and professional. Quick and smooth trip and came in on time. Can't really ask for too much more than that."
Cons: "The middle seat was a little cramped but I can't really complain since I lucked out with window seats the entire trip and only had to sit in the middle seat for the shortest plane ride on my trip."
Pros: "Nothing, got food poisoning from the sub standard meal that apparently wasn't no fit for human consumption."
Cons: "Terrible good, overly surly service and broken luggage that made it across the Atlantic but couldn't make it from JFK to SFO without being thrown in assuming a 12 plus times. Worst trip I have flown in my lifetime."
Cons: "The emergency exit row window seats are extremely uncomfortable. Seats don't recline and there is no arm rest along the wall. Also, there were no vegetarian options aboard and the flight attendants didn't make any effort to put together something I could eat."
Pros: "Short flight"
Cons: "No console for personal entertainment"
Pros: "Staff was friendly, courteous & helpful."
Cons: "Movie choices were not the greatest, as well as the food choices!!"
Pros: "Friendly service"
Pros: "On time."
Cons: "The flight was cancelled. Then we all were told to re-ticket at customer service. Waited on the line for 2 hours to get a stand by ticket for the next flight. Luckily I was the second from the last that got the seat, or else I would have to wait for the next flight which would take even longer than just drive to Vegas myself. I asked customer service to accommodate me with some food coupon since I had to wait for the next flights...they said they don't have that kind of accommodation, really?!!!"
Cons: "Broken headrest, no services, very loud older plane"
Cons: "The crew was great, but we did not like that they made us keep the window shades shut during a daytime flight because of people wanting to watch movies. When we tried to open the shades to look out at the aerial views, they kept telling us to shut them so everyone else could watch TV. We paid the same as everyone else, and it is not fair that we could not enjoy seeing the clouds and the world below...to us that is the best "in flight" entertainment!"
Cons: "My flight was delayed several hours with no explanation."
Cons: "Person next to me was talking across me"
Pros: "I liked my seat"
Cons: "There was a stewardess that was very mean and not accommodating when I asked for a mask"
Cons: "Fruit & cheese tray unavailable"
Cons: "When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco"
Cons: "I choosed this very very expensive flight because it was so import to be home in CPH at 9.00 for an important meeting. My flight from Chicago was delayed and nothing was done by the pilots to arrive on time. Despite the delay, I managed to arrive on time to my Connecting flight to CPH - only to realize that I was moved to a later flight. Now I have spent 2.300 USD on a poor flight that do NOT bring me to my destination on time. I am a frequent flyer, and will do everything I can Avoiding United going forward. Never United again"
Cons: "United basic economy is worth the price but inability to check in prior to arriving at the airport is frustrating due to the fact they must check to see your bag"
Cons: "Delayed missed connection, lost luggage!!!!"
Pros: "Standard beverage and small snack service"
Pros: "There was limited service for drinks. It’s already very limited normally service. The weather was not bad but was the reason given"
Cons: "Had anightmare will complain to united diect"
Pros: "Service was excellent!"
Pros: "The orderly fashion the airline boarded!"
Pros: "Everyone friendly and professional"
Cons: "Outdated planes. Service sucked. No blankets. Delta for life!"
Pros: "On time"
Pros: "United customer service was able to to find alternative flights"
Cons: "My flights going to and coming back from New Orleans got delayed by a large amount of time both ways at nearly the last minute"
Pros: "All good without delays. Great pilot."
Pros: "The trip was smooth sailing. Great staff and on time"
Pros: "Departure was on time"
Cons: "Over charge on passengers luggage and tickets so expensive was on time"
Pros: "Everything overall was excellent !!!"
Pros: "Efficiency, punctuality, courteous service"
Cons: "Small aircraft, for the sector."
Cons: "Took too long to get baggage"
Pros: "On time. Enough space ."
Cons: "Not having a pilot. Being in new orleans airport for 8 hours before leaving due to no pilot Missing my original connection flightgetting back"
Pros: "The staff was always very helpful. I carry a saxophone and everyone was always very open to accommodating me, which I really appreciate! Also, great legroom, great pilots, positive attitude."
Cons: "The added fees for food and beverage were a little tough. I would understand if the flights were shorter, however we had several-hour delays in a time period from lunch through the middle of the night, and were not offered any sort of voucher or food item. Then my bag got lost (which I understand with the weather issues that caused delays), but it left me in a city with no clothes, very hungry, in an hour past public transportation hours. Which is not THEIR problem, but I would have definitely appreciated some assistance of some sort."
Pros: "On time flights are a rarity these days. United pleasantly surprised us."
Pros: "Service was great!! Very nice empolyees will be back!!"
Pros: "Was on time everything was great need better snacks"
Pros: "The price was excellent considering it was a last minute purchase"
Cons: "There could be courtesy boarding for military members."
Pros: "Everything went smooth"
Cons: "Bare minimum services."
Cons: "Any comodity you have to pay for on top of already paying for a ticket. No food, no pillows, no blankets, no tv. Rude people at check in. Disappointed with united service."
Pros: "Great airline A+"
Pros: "The crew was great!"
Cons: "It would be great if those with connecting flights could choose their seat for both flights"
Pros: "The wait wasn't bad for boarding"
Cons: "Being stuck in the 4th boarding section"
Cons: "There were no vegan complimentary snacks"
Pros: "They allowed time between boarding groups to cutdown on congestion. Worked great! Never had an airline do that. All employees were very nice and friendly not just all business."
Pros: "I enjoyed the roomier seat."
Cons: "It would be nice to have one of your complimentary snacks gluten-free."
Pros: "The crew."
Cons: "The lack of light beer -- even the beer they had was not cold."
Cons: "The TSA at New Orleans airport was rude"
Pros: "It went great. The service was excellent!"
Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."
Pros: "Uhhh, kinda unsanitary"
Cons: "Could've been much cleaner."
Pros: "Row 10, extra couple of inches is far more civilized."
Cons: "Didn't have the United app downloaded in time, so couldn't use the WiFi. No alternative."
Pros: "Quick flight"
Cons: "I know United has little control over TSA but the checkpoint at the United terminal at MSY was rediculous, stretching past check-in and almost reaching the entrance to other carrier's terminal. So many people missed their flights, I made mine with only a couple minutes to spare."
Pros: "I liked the fact that United Airlines crew members at the gate and on the plane waited for all the passengers who were stuck at TSA because of the airport's issue with staffing. They were extremely accommodating and didn't seem bothered at either the gate or when I boarded."
Cons: "I understand it was a short flight but seemed like the 2 attendants were stressed with trying to have enough time for drinks. Maybe add a 3rd person. Also snacks should still be part of the flight even if it's less than a hour. We are getting a drink...why not add something like nuts"
Pros: "On time!"
Cons: "No complaints"
Airlines flying from Louisiana to Idaho Falls have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Louisiana to Idaho Falls
Masks required on board, masks provided on flights from Louisiana to Idaho Falls
Social distancing seating
Middle seats unavailable to book on flights from Louisiana to Idaho Falls
Testing for antibodies, testing for symptoms for flights from Louisiana to Idaho Falls
Waiving of change fees. Search flexible flights from Louisiana to Idaho Falls