More food options. The flight attendants aren’t friendly. Customer service lacks once boarded.
I booked my flight business class trip to Thailand with kayak, but my final leg from Seattle to Denver was not processed correctly though Kayak (according to Qatar Airways). As such my first class ticket for a three hour flight turned into a 9 hour flight from Seattle Anchorage to Denver economy middle seat and no one is willing to answer what happened or take responsibility!!
Continual delays adding up to 1:45 minutes. 4 or 5 gate changes. Paid for premium seating and lost that due to plane change to turboprop. I made it home!
Pros: "Check in and crew were friendly and helpful. Was in first class so of course was comfortable. Deplaning was quick and efficient."
Cons: "This flight required taking a shuttle from the gate to an offsite location. The distance to the offside was rather far and we were packed in a shuttle. We had to wait for two more shuttles for passengers that were in delayed connections. Additionally, someone apparently filled the plane with too much fuel, throwing off the balance of the plane and we had to wait for some of the fuel to be removed. During this wait, in first class we were only offered orange juice or coffee. I realize it was a very short flight, but a snack might have been a good idea."
Cons: "My flight from SNA to SEA was also on Alaska ut this plane was a downgrade. No inflight entertainment in the seat back, not the relaxing pink lights, less comfortable seats. There was also an altercation between passengers in my row. Made the flight very uncomfortable."
Pros: "quick flight"
Cons: "would have loved a soda not juice and it seems like the turbulance is always bad"
Cons: "Not that the airline had any control, but the turbulence was the worst I'd experienced (and longest-lasting) in the 40 years I'd been flying. The crew kept everyone comfortable, informed, and safe."
Pros: "Crew was very pleasant."
Cons: "Spent an hour attempting to get the "free" wifi to work on two different devices on my round trip flights. It is probably not the airline's fault, but with that being said, it was extremely inconvenient."
Pros: "The spacing between seats were good."
Cons: "The head rest and neck comfort was horrible. I took a red eye flight and didn't get a comfortable sleep."
Cons: "Long flight delay with very little information given as to why. The pilot only sporadically gave information about the delay and was not specific about the cause or how long the delay would be."
Cons: "Two rows up from us, I kid threw up all over the center aisle as we were pulling away from the gate. We returned to the gate to allow a cleaning crew to board and clean. However, the cleaning job was rushed and left remnants of the throw up behind which smelled the whole 2.5 hour flight. It really felt unsanitary and unsafe being that it’s unknown what caused the child to get sick. It very well could have been a stomach virus and could have infected the people in rows around the incident due to the mediocre cleaning job. I understand that it’s important to keep flights on-time, especially for connecting flights, but the safety of the passengers and their health should ALWAYS be the #1 priority."
Pros: "Friendly staff were efficient and helpful. Comfortable seats and fun entertainment and ordering interface with lots of good movies and shows."
Cons: "I would have liked more vegetarian meal options. I’ll probably grab something by the gate before I board next time. Not having a charging option for my phone was a little surprising. Again, I’ll be sure to top off my battery at the gate in the future."
Pros: "The plane was comfortable with a fair amount of seating leg room. This was the last leg of our return home and this was a welcome flight after the 14 hour flight we had previously."
Cons: "The process of passport control and customs upon return from an International flight was busy, but went well. The baggage claim and line to exit the baggage claim area to get to our next connection was utter chaos. There were so many people and it took time to figure exactly where the end of the line was once we had our baggage. The organization of this portion of the travel process needs to be reviewed and made easier to navigate. The Alaska terminal doesn't have near enough seating and people have to stand or sit on the floor. Food choices are limited and poor."
Pros: "The fights were on time.Crews were friendly. Landings were smooth. Luggage was indeed right there on the tarmac after we disembarked in PDX."
Cons: "Soooo disappointed that you needed to pay for the internet on the smaller planes while on the larger one it was included in the price for us lowly Economy flyers. The flight from SEA to PDX was tight with the smaller seats. My husband is a big man and if he had not been sitting next to me and been a man I did not know it would have been VERY uncomfortable. The flight from PDX to ONT was better with the seats but again we had no way to charge our devices and were asked to pay for the WiFi. Really??? In this day when EVERYONE uses them you are going to punish economy??? If you offer WiFi on the big ALaska planes then it should be offered on all of them. Not sure how hard it would be to wire in charge ports but someone should be working on that."
Pros: "Everything was great! This was my first time flying Alaska Air and I could not have had a better trip! Everything ran according to schedule, I was comfortable during the flight, slept the entire time, staff was great!"
Cons: "The woman making announcements did not specifically announce the duration of the flight as we were departing. I was able to figure it out on the map option on the screen, but I would've liked to hear it verbally. Only suggestion I would have is an announcement on the plane for which baggage claim belt our luggage would come out of. I may not have heard it though, if there was an announcement. It was not difficult at all to figure out once I was in the baggage claim area, however if this was known while we were still on the flight, I prefer to know this info!"
Pros: "Good price and value. Crew were good."
Cons: "One restroom was out of service so people were continually lined up down the aisle waiting."
Pros: "On my way back home I noticed that there was ONE seat that was empty in First Class as I boarded the plane. I asked the flight attendant about it and she said that I would have to go back up to the ticket agent to inquire there. So I did, and I was told when I walked back up the ramp to that kiosk that the ticked agent had just Closed The Flight. So, the other lady who was standing right there said that she had to escort a minor on to the flight and that she would accompany me back to the airplane and see if she could help. She did, and when we got back to hand off the minor to the flight crew she then inquired about that seat. It was agreed that the seat was going to be vacant, and since I am a 6' 1", 250 pound man, they all thought it would be a nice thing to allow me to sit in that first class seat at no extra charge! Wow!! What a difference that made on the 4 hour flight! Thank You Alaska Airlines for helping me out and hooking me up! I will remember that when I am booking my next trip!!"
Pros: "Very pleasant flight attendants."
Pros: "Got me home."
Cons: "Weather and pilot delays kept us in Seattle about an hour and a half longer than we were supposed to be. 1120pm flight actually left at 1am. Tried to find an earlier flight once we knew it was delayed the first time. No other options and then it delayed again. Part of travel I suppose and the crew was nice, just was ready to be home."
Pros: "Nice and easy"
Cons: "I missed my flight due to tellers taking their time doing their job"
Pros: "I always fly with Alaska because they always have a great crew, very friendly and if you have an issue they are very helpful in solving it."
Cons: "I didn't like that some older airplanes dont have the upgrades yet. I can actually tell the difference in seat size in the older model planes and the new ones. the new ones are a lot bigger seats. while the older planes the seats make me feel so big and not comfy at all"
Pros: "Boarding was efficient, seat was comfortable. I appreciate that food and drinks were offered often."
Cons: "One particular flight attendant purposely ignored me when I tried to ask for cream and sugar for my coffee which she did not offer when handing out drinks. Then she looked right at me twice as I tried to give her my garbage which she was collecting, but she ignored me again and left me holding my garbage until a different flight attendant came much later and took it without incident. It made me wonder if it was because I looked Asian- she was helpful and polite to the white women next to me. I was polite and was not being difficult in any way. I'm half white, but was often treated like this in Illinois when I was growing up. She should have been professional and if she had I would have rated the trip as excellent."
Pros: "Nice flight and crew."
Cons: "I got spoiled by the first flight with new plane and great crew, but no complaints really."
Cons: "Check in staff at Assistance counters either had problems with their computers or couldn't understand reservations. We had a pet for which we had paid for round trip reservation months ago, yet agent took quite awhile to reconcile our reservations. We stood in line for nearly a half hour during which their were very long lines at each check in point and at least one or two agents left on breaks while the lines were still very long. At Burbank the agents were fast, accurate and there were almost no waiting. The flight itself was great and the flight attendants were excellent; but not impressed at all with check in at Seattle."
Pros: "The crew was great. They were pleasant and helpful."
Cons: "We were on row 33 d,e, & f. Seats d & e would not recline. The button on seat d was broken. As annoying as that was, there were 3 unaccompanied minors sitting in front of us. Two of them were fine. The third one on the isle seat was up and down, in and out of his seat the majority of the flight. I couldn't sleep. This was my second flight of the day after staying in Seattle for 7 hours waiting between my flights. The kid was loud and it seemed like the crew couldn't correct him. He just did as he pleased. I wasn't the only passenger who had a problem with him. And apparently the crew did as well. I paid a lot of money for that flight and he ruined it for me. If they are going to fly children like that, the crew should be able to correct them so the other passengers can have a pleasant flight."
Cons: "There's no meal included on a 5hr flight. I was seated in a middle seat between two 300lb people encroaching on the space I paid a lot of money for. Completely unacceptable."
Cons: "Flying with my husband and daughter. All of our seats were split apart even after calling to fix the issue. When I went up to the counter, the lady told me too bad, she couldn't ask someone in an isle seat to switch, but I could do it myself if I wanted. My daughter is 2, can't exactly sit by herself. Food service didn't begin until almost 2 hours into a 3 hour flight but it was in no way due to turbulence. After food service, no trash service came around until about a half hour before landing. Slowest moving crew I have ever seen in my life. Also, the bathrooms were beyond disgusting. I will never fly Alaska again."
Pros: "Very Nice Crew. Flight was good and smooth."
Cons: "Wish I had a little more seat space...."
Pros: "My flight was on time and checking in was made super easy and fast. One of the flights was a bit delayed but that was the weather so I didn't even mind because the staff was attentive."
Pros: "The customer service got us on the next available flight. Didn't charge us for our baggage (which they could have). Staff were helpful and realized that we were bone tired (after being awake for over 30 hours). Flight was easy. Crew was nice. Easy access to baggage when we got to PDX. I love Alaska Airlines!"
Cons: "Nothing. They got it all right."
Pros: "My flight took off and landed at the correct airports."
Cons: "Flew from Seattle to Reno. Originally booked on a flight from Seattle to Portland and Portland to Reno. After I checked in, I saw a direct flight to Reno, and Alaska was able to switch my flight for only $25, but failed to get my luggage on the correct flight (with over an hour before my flight left), so I still ended up waiting at the Reno airport for two hours until my originally ticketed flight came in with my bags. What would have been an awesome experience became a miserable one, with the bonus that I paid extra for the treatment."
Pros: "The crew was very friendly and helpful to peoples needs/questions."
Cons: "We sat on the plane for 1 hour and 30 minutes after boarding because of a lavatory servicing that ended up not being fixed. The rear lavatory was closed down for the flight."
Pros: "Comfortable. Nice, friendly crew. Pilot got us in a half hour earlier."
Cons: "Snack was not Kosher."
Pros: "Didn't take the flight, customer service refunded my flight cost when I canceled"
Cons: "I was re-charged a week after receiving my refund."
Pros: "Alaskas great cheese plate"
Cons: "The heat was high, we asked the male steward many times to request the heat turned down, people were removing as much clothing as possible. It was very hot and sticky and smelly. The descent to landing was to fast when near the runway, and we crashed hard like a carrier landing. I would inspect the gear and wing spats for cracks. The fuselage bowed like a banana, it was evident looking down the tube sitting the back. How about a breathalyzer or something, everybody knows the drunken pilots, the can't be fired and they know it, so it takes years to sober them up at our expense. The pilots who've been caught drinking are not trying to get better, they just whine that the others who haven't been caught yet are even worse drunks. Everybody who flys on Alaska has heard it from the same old Alaska born drunken pilots. How about less drunken bush piloting and get your drunken pilots who've been busted in the last few years to shut up and stop telling everyone that all Alaska pilots are drunks as defense of there drunkeness."
Pros: "Staff was friendly, plane was clean and comfortable, and departure was on time."
Cons: "Boarding was a little disorganized - not due to the Alaska Air staff, but the space is a little awkward. The desk staff would announce the different times for boarding various categories, but it was hard to actually get in line because everyone was crowded around the area to line up, so those in the back could not get to the actual line."
Pros: "Boarding was super fast and easy. We even had to wait because boarding was done, but had to wait for our departure time. Rarely see that. The pilot pointed out varies sites along the way (haven't heard a pilot do that in years). The crew was very polite and professional"
Cons: "I use airline apps to see what baggage claim I need to go to, because airport monitors are usually too far away for me to see them. And for this particular trip the video boards weren't working.. This made it even harder to figure out what baggage claim to go to. And there were few announcements about it. By the time I heard an announcement most of the bags from the flight were being taking off the carousel by an airline rep. Putting the baggage claim on the app, I think, would have made it a better experience."
Pros: "Nothing. Our trip was changed without notice."
Cons: "We originally booked our flight back from Maui because it had a 13 hour layover And we were visiting our friends in Seattle for the day for their housewarming party. Well much to our surprise we get to the airport in Maui to leave and by sure luck because we had to get there early for our rentL car return , realized our flight was boarding in 30 minutes. It got bumped up by 4 hours with absolutely no notification. Also our nice long layover that we had purposely planned was now only 4 hours. So not only did we almost miss our first flight but we had to miss our friends party. We were never notified. I checked my spam mail, junk mail, and regular Mail. Alaska airlines did nothing for us as far as compensation for our aggravation. We usually love using kayak but if this is what will be happening from now on we will be taking our business elsewhere."
Cons: "I purchased an Am Airlines ticket operated by Alaska Airlines. This created some issues in check-in, etc/ process. I was given an American conf # but was not able to check-in online on either American or Alaska airlines. Once I called to get the Alaskan conf # I was still unable to check-in with anyone other than an agent F2F as airport. Additionally, no Alaska flight number information was provide on tickets or confirmation so finding appropriate baggage claim, etc became a hunting exercise. Limited food options or in-flight enteratainment for a long flight (5+hours). Inflight entertainment options were limited. You can use your own device with limited free TV programming. Movie rentals and popular TV shows are $3-6 a piece. Device rental is $10."
Pros: "On the ground ..TSA said I needed a new boarding pass..3 kiosck wouldn't. Work. Friendly re sent me to Alaska desk where they printed me a new boarding pass but when I went to TSA. I had no passport. Sooooo..back to t he Alaska desk and a wonderful rep named Diane helped me hunt through all my "stuff"...then began talking to all reps helping process passengers. She never gave up. And found my passport at the desk that had made me a new boarding pass. I was so upset I couldn't think straight but she did!, many thanks to this kind lady."
Pros: "The boarding process was smooth."
Cons: "There was no in flight entertainment. Also, my area of the plane had a terrible lingering smell that was sort of like a dirty wet towel. I'm not sure where it was coming from but it felt awful having to sit through that for 2 hours."
Pros: "the seat confusion was a hassle but the crew was nice about it."
Cons: "the flight was oversold and i didn't get a seat assignment until the last minute. Then the seat they gave me was already booked to someone else, so i had to wait again on the plane to get a seat. on my outgoing flight to seattle a few days prior, i intentionally didn't check a bag because i had a late arrival and early work the next day, was forced to check it on the plane and then they lost it for an hour after i landed so i didn't get home until 2am. frustrating, but again the crew was nice about the mistakes."
Pros: "Efficient, funny flight attendants :)"
Cons: "I was not able to cancel or freeze the flight, so I missed it."
Pros: "Seating was tight."
Cons: "Had a middle seat with a large person on one side. Ask to move to an empty seat, was told no would have to buy another ticket."
Pros: "I was able to get to my seat with no issue and the staff was super nice"
Cons: "I'm a Big & Tall guy. I had an extremely awkward time using the lavatory, The seats were cramped, and i had to push back on the guy who was trying to lean back in his chair. the newer plane seats are nice and way better."
Pros: "The flight attendants were very welcoming and nice. Also, the overall look and interior of the plane was well kept and clean."
Cons: "I was really excited about flying with your airline, as I have been told by many how awesome it is. However, I was on a red eye flight, and though excited to fly with you, knew I would be needing some sleep for this particular trip. I selected my seats online and boarded the plane. Shortly after takeoff I went to lean back for a restful sleep, however, the seats didn't recline at all. There was no mention on the site of this when selecting the seats. This is kind of important to some people. I'm disappointed in my flight, and the experience I had with this. I probably will not fly Alaskan airlines again."
Pros: "We were able to pay the extra $30 per person to get premium coach seats. The extra leg room made all the difference and the seats even seemed to have more lumbar support than usual. Crew was full of smiles. We've never had trouble with checked bags on Alaska and this flight was no exception."
Cons: "We think those who carry on should have to pay for that luxury! Maybe it would get rid of that mess as people are getting settled upon boarding the plane."
Great customer service. Safety and cleanliness. Fly delta.
2hours delayed and didn't give notification right away 🤷♀️. I even lost my food to rush to go to the airport. Paid $60 for seafood plate ending just leave it almost halfway on my way to the airport find out the flight was delayed. I wish they have more accurate policy to let passengers knows for any problems about the flight as soon or as early they can
I like that I got to my destination safely.
The TSA screening is absolutely unnecessary. It is dehumanizing and has been proven to be in-effective!
Anyone that purchased a Delta 1st Class seat should have access to the Delta Sky Club. My wife and I purchased 1st Class tickets for a Delta flight from SeaTac to Washington Dulles but were denied entrance to the SeaTac Delta Sky Club because we did have an American Express card.
Really accommodating staff, and on flight amenities. I would fly with Delta again.
Pros: "The seats were very good. The crew was helpful and friendly."
Cons: "We had a connection in Detroit. The flight from Seattle to Detroit arrived about 30 minutes late, and we barely made the connection. Apparently Delta had not told the Detroit-Boston flight to wait a few minutes for us. We did make the connection, but we arrived at the gate with no seat assignment (we had been bumped the day before from our original flight because of a mechanical problem) as the plane was loading. Had we missed the flight, we would have had to spend the night in Detroit and go to Boston the next day. Delta should have told the gate agent that we were coming."
Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Cons: "Baggage was extremely delayed. Boarding and take off were delayed too"
Pros: "Great seat and always on time."
Cons: "13 hour delay"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "The crew was great and the free entertainment was great"
Cons: "Bring back pillows and blankets especially on red eyes out of Anchorage"
Pros: "I liked the polite friendly staff!"
Cons: "I wish you would give me more to complain about! Just kidding! No complaints"
Cons: "Filthy plane, and delayed too long"
Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."
Cons: "The seats could have been more comfortable"
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Pros: "Seat was decent and only a $10 upgrade. Worth it!"
Cons: "Wasn’t clear what boarding group was up. I don’t usually fly delta so maybe I’m just not used to the system but something on the video screen at the gate saying where they were in boarding would have helped. I wasn’t the only one that seemed lost."
Pros: "Crew was very upbeat and helpful"
Pros: "Awesome prompt and courteous service."
Pros: "The flight was not crowded and plenty of flight attendants offering service throughout flight Also smoo5h flight."
Pros: "Excellent service in most every respect! Boarding was easy, accommodations were quite ample, food was great, and the entertainment was plentiful."
Cons: "Slight problem with making my seat into a bed, which wasn't fixable. Movies were good, except for the trailers before and after each, which seemed to take forever! Didn't get the seats my wife and originally booked with China Southern/Delta, but the substitution was quite adequate! Problems with checking in on flights, as neither airline seemed to be able to deal with this split ticket! But they tried very hard to make thing up to us, which goes a long way to making us feel like we are valued customers!"
Pros: "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
Cons: "It felt super hot and I wish there was food included in such a long flight."
Cons: "Had a 5 hour layover - booked first class but this did not entitle me to use the delta lounge in seattle. Snacks only on the flight."
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Cons: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."
Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
Pros: "Amenities, service, and punctuation of flight"
Pros: "I dont like that you change my flight and I have to wait 8 hours at the airport to flight to Mexico City"
Pros: "Coldest flight I’ve ever taken. Not sure why I paid $60 to fly in comfort when I had to endure the arctic temperatures. Free WiFi never worked once either."
Cons: "That I was going to be charged $125 for oversized luggage unti"
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Pros: "Boarding is easy as always, I like Delta's system."
Cons: "I had a seat by an exit door. I was incredibly uncomfortable the entire flight due to the cold air comin in and hitting my feet / legs. Two coats and a blanket weren't enough to remedy the issue."
Pros: "No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok."
Cons: "The pilot did a nice job of flying in and banking so we could see the view.."
Cons: "Seat, did not get upgraded"
Pros: "Great service, very comfortable."
Pros: "Friendly staff staff, smooth boarding experience, DC+ positive experience"
Cons: "757-200 outdated for having spent 10 hours on that same plane (stop but no plane change) having flown shorter haul flights on many updated 757 was disappointing."
Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Pros: "Good Snacks, crew is friendly, toilet was clean and we arrived on time"
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Pros: "Crew was excellent everything served was of great quality, all the amenities were solid and flight was comfortable and on time."
Cons: "The only complaint was the extreme use of air conditioning that made it a necessity to use many blankets to keep warm from freezing."
Pros: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Pros: "The crew has a good vibe, makes for a pleasant trip"
Cons: "First time for me to have delayed baggage, made me think that somebody is not minding the store."
Pros: "We had a whole row of 3 to our family, so we could put the armrests up & the kids just laid down in our row (on me, & each other) and slept most of the flight. The flight crew was very understanding and helpful with my kids who were just with me on an intl flight "daddy duty.""
Cons: "Since it was a flight from Seoul, Korea to Seattle; it would've been nicer if all the movies had Korean subtitles-- my 4-yo boy who only speaks Korean, couldn't make it through more than 15 mins of a movie because he couldn't understand (of course, some of that is due to age & short attention-span). But he kept saying, "I hate English" in Korean while trying to pick a movie. Also, I'm 6'2"; so while it was nice having the whole row for my kids to lay down in-- I was cramped and uncomfortable the whole flight, even moreso with Delta's seats being closer together than on other international carriers I've flown."
Pros: "This was a redeye flight that was very smooth."
Cons: "I had an aisle seat and a male flight attendant kept going up and down the aisle bumping my shoulder. If I were a big person I could understand the bumping. He was wider than the aisle. At last count he bumped me 7 times while I was trying to get some sleep on this 5 hour redeye flight. I was going to confront him on his next trip but finally fell asleep before then."
Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Pros: "The entertainment was great!"
Cons: "I was so uncomfortable in my seat."
Pros: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Cons: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
No food was offered during a 5 hour flight. Only a snack, which was not served at my row.
Red eye from LAX. The most uncomfortable First Class seats I have ever experienced. No blankets or pillows. One bag of chip-like objects and two beverages for the entire flight. It felt very stingy.
This American Airlines strike is wack. Our flight was delayed 2 hours because the flight crew didn’t show up. Extremely disappointing.
Pros: "The entertainment choice on AA and the in flight wifi are super! The flight attendants were impeccable."
Cons: "My flight was supposed to be on May 26 but I got bumped! The counter at Lax was completely UNDERSTAFFED! At one time the three customer service representatives were stuck with ‘difficult cases’ for over 20 minutes - the line did not move AT ALL! With roughly 75 passengers in line this is unacceptable. I sprang into action and demanded quicker service from the supervisor Seth telling him that people are going to miss their flights. He showed no people skills and decided to be confrontative, inquiring since when I was in line and telling me that I should have come earlier; he did admit that he was understaffed that day but could not do anything about it. After having waiting in line for 1 hour it took the representative too long to check out my Covid Test done by the company AA partnered with - and because of a missing ‘entry registration’ and the use of my married name on the Covid Test instead of my maiden name on my passport ( I had documentation to prove the validity of both names) I stood no chance to rectify any of it as the cut off time for the flight had approached. Instead I was issued a ticket for the next day. No smile, no empathy - I really felt treated like cattle...When I came to the same counter the next day the wait to see a customer service representative was 10 minutes!!!! Which proves my point that they were completely understaffed on May 26! And I had to get a hotel at LAX! On the flight on the 27 May I found the breakfast on board to be very disappointing: no bread, no deli meat and no cheese but yoghurt instead."
Cons: "Several people got on the flight with no face mask on. The flight was completely packed, there was no distancing at all. The boarding process required me to walk past everyone as my chair was in the back and I was last group to board (unlike other airlines that have switched to back to front boarding to reduce people coming in contact with each other) As I walked down the PACKED plane mot people had masks on incorrectly (hanging off one ear, down around their chin, nose out, etc.) some people had no mask at all and the flight attendants did nothing. It seems like they were doing nothing to keep passengers safe from COVID-19 spread. Compared to Delta, American Airlines was terrifying to fly, I find not feel safe at all."
Cons: "No food"
Pros: "The flight crew and the captain were terrific."
Cons: "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."
Pros: "Check in was very good. The seats can be more space."
Cons: "I think the breakfast should be better."
Pros: "The flight was on time"
Cons: "The crew, comfort, flight itself"
Pros: "Good plane with excellent crew."
Cons: "Bulkhead seat in Main Cabin Extra was a nightmare. One has to be in cirque du soleil to navigate through breakfast in the extra small tray."
Pros: "The staff was fantastic"
Cons: "Well my flight got delayed four separate times. I was stuck in LAX for 3 hours. So much that booked another flight with another airline for the following morning. I had to book a hotel nearby LAX just so I could somewhere to sleep for the night. My luggage made it to Chicago safely, but I didn’t at least not with American Airlines. It took them an hour to tell us that they reassigned the pilot to another flight, not only that when it was delayed the first initial time (40 minute delay) about ten minutes before we were supposed to board they tell us that the flight attendant crew is going to take 30 minutes to get to the gate. Not only but those poor airline service staff were completely unaware of all these changes! They had to find out from the passengers what was going on. Honestly I will never fly with American Airlines ever again!!!"
Pros: "I took two connecting flights on American Airlines between Los Angeles and Lisbon period on the website American claims to have charging and or electrical ports in every row. There were none on either flight. To make matters worse, when my tablet and phone batteries both died before the end of the first flight, there was no inflight entertainment, other than 1 ridiculous thing available, on either flight. American has switched to BYOD for entertainment, but forgot to provide a way to charge our own devices. Incredibly stupid."
Cons: "On top of that, one of the flight attendants on the Philadelphia to Lisbon run was a hella snarky guy with a bad attitude all the way through. I would be surprised if I am the first person to complain about him."
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Pros: "Didn’t like anything"
Cons: "Old planes! Very old planes! No charging ports on board. No entertainment! Seats broken. for the largest carrier in the world as they say. Horrible! Three and a half hour delay missed my connection. Traveled for 16 hours on a flight that should have been 7 hours. HORRIBLE American Airlines."
Cons: "Flight was delayed due to poor maintenance that caused issues before take off. Of course safety is important but that is why maintenance should be done routinely and prioritised accordingly. The pilot on the first delayed flight (new airplane) was clueless, his exact words "... our analysis team from midwest needs an hour to figure out whether we can fly or not" This is after we have boarded the flight. Then after about an hour of sitting in the plane, he says "rumor has it that a new plane will be towed in..." What? Why didn't they stop boarding and just get the new plane in. And I don't appreciate the emails saying flight is delayed without giving any reason for it. AA could have certainly done a better job of communicating the issue. Further the flight crew including the pilot were acting like victims. If it were an Asian carrier like Singapore Airlines, the crew would be smiling and providing assitance courteously since they represent the airlines. Not flying them again."
Pros: "upgraded to business, which made for a nice ride home."
Cons: "seat and monitor seemed to have minds of their own, but only caused a minor inconvenience I'm frustrated with AA's information on movies, which is questionable and unrealable. For example, the recently released film 'Coco' was listed as PG-13 and not included in the "Disney" category. "Justice League" was listed as R. There are several other examples of misinformation in their movie listings. For parents who use the ratings as one piece of information to guide their children, it would be nice to have correct information when making selections. this problem is not new; it's been this way for over a year now. I hoped that over time they would get it right, but alas, it remains inconsistent at best."
Pros: "I got there safely."
Cons: "I will never fly American Airlines again. From the moment I checked in with the ticket agent to getting off the plane it was a disaster. The ticket agent was rude, hostile, and dismissive. Employees walked through the line at security forcing everyone to consolidate their belongings to one bag. I had a large wallet in my hand and was told I had to step out of line to put it in my backpack. They only allow you one bag to carry on without paying extra. At the time of boarding they announced that the overhead storage was full so even those that paid extra were still forced to check their bags. The plane was dirty, the service was slow, overall just gross. They don’t have WiFi or in flight entertainment so I paid the $20 to purchase the WiFi. It was worthless. I couldn’t stream anything, even music kept stopping to buffer. I understand it will be slower then on ground WiFi, but it was impossible to watch anything and a complete waste of money."
Cons: "American Airlines won't let you buy emergency row exit seats (or bulk head) because the 'code share' prevents them from advance seat sales. I was told I could do it at check in in Los Angeles. But those seats were sold out long before we even got to LA! I contacted American Airlines Customer Relations about 1 month prior to my flight. I completed their online form detailing the problem and asked if there is any way I could buy extra leg room seats. But they never even bothered to respond. I got the automated email acknowledging receipt of my complaint and assuring me I would be contacted soon. NOT!!"
Pros: "Not a single part has a positive remark"
Cons: "Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners"
Pros: "Efficient, fast boarding and quick departure."
Cons: "Leg room was minimal. I am tall."
Pros: "seat was comfortable. flight almost on time food was poor"
Cons: "food was poor"
Cons: "AA gate crew checked my bag at the gate, but to the wrong person!! I missed my flight because I had to go find it in baggage claim, take a taxi to another terminal, hoof it across the terminal to TSA pre-check which was 45 people deep and slow as a snail, then run to the gate (which was at the ooooother end I originally entered through). I missed my flight literally by 3 minutes. There was no one at the gate to help me, AA staff kept telling me to go to different places, getting a new flight was INSANE. The whole experience was a pure nightmare."
Pros: "Price, new plane, interactive system"
Pros: "British Airway, as their partner, made everything perfect."
Cons: "Iberia never picks up the phone. American Airlines always says 'No' first, & sticks with their 'No' for about an hour before being willing to think of work 'round solutions. AA online check-in didn't work, There's always a 45+ minute wait by phone to get AA to answer.. Then the customer service line of Airlines @ LAX had 70+ people needing help, but only one person working. So it was an hour long wait, only to be told 'No' you can't fly. Yet once I walked over to British Airways, they found a way to get me to my destination. Airlines just does not have enough employees and doesn't care."
Pros: "Boarding was quick and easy, no problems or hassles. Seat reclined and was reasonably comfortable. Left early, arrived even earlier."
Cons: "Crew was more robotic than human, which is bexoming a trend on AA. No smiles, no acknowledgment, just doing the job of handing out food and picking up trash. No personal touch whatsoever. Food was subpar for an AA flight, especially international. Entertainment system has many defects and problems, for example "search" is useless. Uninspiring and forgettable film choices as well. The knob to control air flow was broken which made it chilly. To finish as I started, a more engaged and pleasant crew could have made all the other things more palpable and acceptable. They were just too cold, like the temperature in the cabin and distant."
Pros: "Flight crew was excellent."
Cons: "We booked flights through British Airways but flew American Airlines. The check in process was a stressful mess: we were forced to stand in long customer service lines both on our first flight from LAX to Chicago and again during our very short layover in Chicago to Dublin to ensure that our bags were checked all the way to our final destination. Very stressful, and it didn't help that the gate crew was extremely rude and unprofessional. It is very inconvenient that we could not choose our seats beforehand."
Pros: "Why would a jet this size wobble all the way across the Atlantic! The pretzels were even stale, and they served a "pizza" that was a stale mini loaf with sauce and a little mozzarella. People were starving when breakfast was served. The thermostat fluctuated from horribly hot to freeing - for 14 hrs. The crew slammed things down on table trays, grumped, were giving harsh orders to patrons rather than gently directing them. These ladies do not enjoy their job. I am done with Delta. We were also an hour late taking off due to a door on a cargo hold not closing. I was embarrassed that our Aussie friends experienced this as their first American flight."
Cons: "Food, attitude of flight attendants, comfort of cabin. Pilot took charge of thermostat issue and kept us informed in a friendly manner regarding the status of our take off and flight progress."
Cons: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. Everybody ran for the gate. Crew was prompt and not friendly. Upon arriving they announced that they did not have the Hawai'i agricultural forms, so we would have to wait until the "agent" cam on the plane with the forms, fill out the forms, and then disembark. The crew was not organized, so it took about 10-15 minutes to get off after we arrived in the gate (late) because they could not get people sit down and fill out the forms. Chaotic. I plan NOT to fly American again. Ever."
Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."
Pros: "The "very" new 777-200 was very comfortable, well-laid out. I usually skip or leave half of the in-flight food served, but this rates as one of the best meals, I've had in an airplane outside of business class. The in-flight entertainment/information service was decent, but perhaps because the plane was still in new condition."
Cons: "On this entire business trip, I booked with other companies, but ended up 5 flights operated by American Airlines. One cancellation, 4 delayed, 3 late arrivals. The last one was the most annoying. I will be avoiding AA in the future. The domestic crews are generally brusque and miserable. The international flight crews were more accommodating and pleasant, but most of them also seemed annoyed at passenger presence. Also, having to pay for a preferred seat on a half-empty airplane is simply unfair. By 24hrs before the flight, AA must have known there were plenty of empty seats."
Pros: "Boarding was a mess - there were no announcements about boarding and the gate agent did nothing to promote order in the gate area. Thank goodness for the new planes on this route - the old planes with the blue "leather" seats were so overdue to be retired. Onboard entertainment was great and every seat had a USB port and AC outlet. Smoothest landing ever, I couldn't even tell when the wheels hit the pavement! It was also the first time I recall a female captain on American - maybe the smooth landing wasn't such a coincidence :)"
Cons: "The worst experience I ever had in thirty years of flying. I missed my flight because even though I got to LAX two hours before the flight, I had to wait on the baggage check for two and a half hours. The attendants were texting and talking and not servicing the passengers. When I told American attendants and supervisors that I was going to miss my flight unless they got me through they were clueless and didn't care about me or any of the passengers. The entire American staff were the most disorganized and careless flight personnel I have ever seen. Them they put me on a standby flight, where I was number eight and five minutes later was number eighteen, so I missed that, too. My wife is one of the top Public Relations people in Los Angeles and we both have tweeted and posted on social media extensively about this horrendous experience. I require a full refund from American Airlines for my airfare, and if I don't receive it from you will take you to court. --Eric Red"
Pros: "New plane with leather like seats and good entertainment system."
Cons: "no entertainment! Nothing. On the flight from Mex City to LAX the bathroom facilities were so limited that some Economy class passengers had to try to use the business class or first class facilities' An FA then came on the intercom and said Economy class must only use their own facilities and this is according to an FAA regulation. THat is a straight out lie. If you eliminate bathrooms from Economy class to squeeze in more seats this problem will persist. American Airlines should be ashamed of itself."
Cons: "They lost 1 of 4 bags."
Pros: "- It was on time"
Cons: "- No food although I was entitled to free snack with my status - Service was inexistant - Premium seat (front row) thanks to my One World status but no space for my legs at all - it would have been better in a normal seat"
Pros: "The airline was excellent, I am over being cramped in these planes for long flights. Unfortunately living in Australia makes us have to do the long flights."
Cons: "When you are travelling on long flights travelling all night, people in front have seat reclined right back and it is so hard to get out when you need to go to toilet."
Pros: "Upgraded from Business to First on a transcend A321. Seats amazing, hard product is just superb on these planes. Crew good but a bit animatronic as always with AA."
Cons: "I could not change the flight with less payment so I missed the flight and booked another one."
Cons: "It cost me $86 dollars to supposedly upgrade my seat to an exit row with tons of leg room. Granted there was plenty of leg room but the seat was extra narrow to give room for an emergency exit if necessary. I'm not huge but I barely fit in the seat. It was an uncomfortable squeeze which of course got worse as the flight continued. I complained to an attendant that the seat was too small and he had no remedy. If I was a few pounds heavier it would have been impossible. You'd think they would warn a customer of the narrower seat. It's so obvious that it's all about profit for the airlines which sickens me."
Cons: "ORD -> LAX We sat on the Tarmac for 45 mins without any communication. We ended up landing on time, but I was connecting to an international flight, so this naturally caused me and my companion a great deal of unnecessary stress. LAX -> ORD I arrived at the gate prior to the 10 minute before take off deadline and the gate attendant said I couldn't board and walked away. I sat and waited several minutes until a gate attendant returned where they proceeded to call stand by passengers. I was checked in and present, but not allowed to board. So I approached a different attendant, explained and he looked surprised that I wasn't boarded. He then without asking me any questions or checking with me typed on his computer and then handed me a new boarding pass for a new flight 1:25 later. I boarded that plane and sat for over an hour. The pilot had no updates for us other than the delay was a maintenance issue, saying repeatedly that he would check again in 15 mins. Finally after wasting more time we had to deplane and wait for a new one. Ultimately I was not allowed to board my original flight without explanation, which then caused me to have over 3:30 in delays. This is all after I had arrived from an international destination, which made the ordeal very miserable. This type of awful experience is a pattern with American Air - rarely are my flights on time and I've had more cancellations with American than any competitor airline. Anything but A full refund would not be acceptable. Thank you, Randi"
Pros: "Once in flight, it was a standard smooth ride to Tokyo."
Cons: "Late announcement of flight delay. Cost me 4 extra hours at LAX, doing nothing. Then, flight delayed again for 30 minutes prior to boarding...and yet AGAIN while on the plane...because of a water shortage. What had the crew been doing in between flights?? Lastly, these delays caused the plane to arrive in Tokyo at 12:30AM (originally it was 10:30PM). All transportations options were closed. I had to take a $90 USD taxi fare into the city. JAL or AA should have given travel vouchers to everyone who needed them. BAD SERVICE, BAD COMMUNICATIONS, BAD RATING."
Pros: "I got to my destination safely. That's about the only good thing."
Cons: "The flight was delayed 4 times. The airline was not very helpful during times of delay - normally airlines would offer food or drink vouchers - none of that. The flight was delayed for a total of 4 hours. When I arrived into LAX, I had requested if I could go on an earlier flight if there was space (rather than catching the later one - an hour later). They asked me to pay $200 to change it. Fair enough if you want to charge me for a change of ticket - but then the plane that I was supposed to go on got delayed for 3 hours and you don't offer any sort of compensation - thats really not something I expect from American Airlines"
Pros: "I liked that I landed in time to get to my next flight."
Cons: "I didn't like that I had a child kicking my seat back the whole flight and that the in flight movie that I purchased skipped more than it played."
Boarding was so chaotic. Seats are way too small. When deboarding the plane, no one gave instructions and it was more chaotic than boarding. Pretty disappointed in the lack of diversity in the crew as well.
Pros: "United Airlines is putting customers and employees at risk. It is an insane and absurd as it is disgraceful. During boarding you will see painted arrows on the ground urging you to be "6 feet apart" from fellow travellers. You will then enter a the plane and be 6 inches apart as the plane will be FULL. Fly Delta where they block off middle seats and social distance. United CEO Scott Kirby does not care about customers or employees. The absurdity of the juxtaposition between the "6 feet" signs in the boarding area and the COMPLETE ABSENCE of distancing on board tells you everything you need to know about United."
Cons: "Practice social distancing on the plane. There's a pandemic. This is the NUMBER ONE thing you should be doing to assure safety of passengers and crew."
Pros: "The flight was great. No complains to the crew."
Cons: "The drop-off bags at LAX is a mess and you have to stand in two separate lines to drop off your bag. First you have to print the tag and then go to another long line be with 2 employees only to drop it of instead of having one place to print and drop off at the same time. Poor system. Moreover while there was plenty of time my bag did not make it on the same flight. It will arrive on the next flight hopefully. I had to wait in another line for 30 minutes to arrange the delivery and verify all my information. I truly believe that to make a trip great both arms - the airport and the flight experience should be perfect. Unfortunately the ground experience does not allow me to give a higher rating."
Cons: "Seating is very uncomfortable. A lot of turbulence during the flight made me very sick. Landing was very rough."
Cons: "Aircon too cool"
Pros: "The check in process at LAX was very efficient and smooth. and the crew on the plane was very considerate. And the tv system on some of the planes is very enjoyable."
Cons: "There was a technical issue on the plane so they had us get off and wait hoping they could fix the problem. It turned into a 3 hour wait. They covered a meal for us which was good and gave us $50 off our next flight. But I’m not sure I want to book united again. The lady at the service desk was not very patient (which is understandable since a loy of people had to rebook their connecting flights). But I was smiling at her and just asking how to go about changing our connecting flights and she seemed a little bit ready to get rid of me. And the next plane we got on, one of our tv screens didn’t work. And the connecting flight was delayed also because of a technical problem."
Pros: "We arrived on time despite leaving 45 minutes late"
Cons: "LAX now buses people to the planes. We stood on the bus for 45 minutes and then drove for 10 minutes on an active taxi way. The crew for united just does not seem motivated anymore on any flight. Even in first class we were offered water only 2 on a 5 hour flight. The crew just sat in the front and looked at their phones. The food made me sick for two days - so it is better to just not eat it and bring your own. It is sad as I united used to be a great airline and now they just seem to focus on what new fee they can charge."
Pros: "United seems to have simplified how it separates the boarding groups, so getting on the plane was well organized. The 787 aircraft was spacious and comfortable, which seems to put both passengers and crew in a good mood. Lots of entertainment options were available, so the three hour flight flew by. And we arrived early! A great experience on United."
Cons: "Seats with little cushion that make you sit virtually upright for over 5 hours."
Pros: "The 787. Great plane. Great ride."
Cons: "Crew members on all 37 United flights that I have taken in the past 19 months have been rude, unpleasant and grumpy. They do not accommodate modern methods of making children comfortable in seats, such as the use of jetkids and jetbox accessories. I have experienced lies (yes, I’ll be back with more water! Sure, I’ll check for some eye wash for your wife.), misleading (embellishing rules, enforcing rules that do not exist) and overall terrible behavior. With the exception of a few ground crew members who’ve shone through, my interactions with United staff have not been good."
Cons: "Not much choice of good movies"
Cons: "One crew is rude while I was ordering food while she is delivering the beverage after the order time. She simply told me they don't have what I want to order and leave. After 5 mins, I pushed the service button and nobody responded. After half hour, I ordered the food from another crew passed by. After I landed, they suppose to return my stroller set at the airplane gate. But they said it is not there, ask us to wait at the airport gate. We walked outside and they broadcasted again, I didn't hear very clearly but followed most parents to walk out. We wait at the baggage claim for almost 1 hour and finally, the baggage crew came back to the gate and found our stroller."
Pros: "Crew board and also on plane were accommodating and very friendly."
Cons: "Three people in row and all over 200lbs it felt like ever time to get seatbelt Or the horrible placed outlets between seats but under seat and you can not look under seat cause no space in front of you to access and can’t help but to rub against person in next too you. So had to apologize and explain what was trying to do before I tried. I try not to fly this airline or other large carries for"
Pros: "Very nice people working and good service."
Cons: "I had to print out my own labels for my bags. No one told me this . Mind you, I was already in line! I had to go print label. Get in line again. Attendant said I need to put the label on myself. And for me to step aside. I was not gonna get out of line again. No one was there to let customers know of this labeling. People were confused! Then I paid $25 online for my luggage. Then my luggage was over 50 pounds. I was charged $100. So I paid $125 for my luggage. Lax TSA Employees are rude and mean. Yelling do this and do that. Like we prisoners. I will never fly United again. I will let everyone know of my experience. Terrible customer service. Then your screens don't work on your airplane. Cannot watch movies. Therefore your plane is not up to par. But I paid up to $700! Never again. Good luck United."
Cons: "Hello I would like to submit a formal complaint. I could not complete early check in yesterday due to website maintenance. I arrived to the LAX airport on time today and due the misdirection of the ticket attendant I wasn’t able to select a seat, which I tried to do online approx 24 hours ahead of time but the site was not working or down. I’m a larger person with spinal impairments and unfortunately I was given a middle seat. This will undoubtedly cause significant pain during and after this long flight. I’m very displeased with this and I would like to request a credit or like compensation for my trouble and suffering. Advance thanks for your understanding. "
Pros: "On a recent trip it was very good to be in the new dreamliner and with staff that were enthusiastic and being able to deliver a good product, food and comfort wise was a big bonus. Thank you"
Cons: "The movie not updated. No chinese movie. Love the pillow and blanket at business flight."
Cons: "we received email for the take off schedule changed to one hour early. End up when we arrived LAX and it got delayed 1 hr for take off due to air traffic. So when we arrived at SF, originally we only have 50 mins to catch on the next route to Osaka. There was no gate # provided on our boarding pass and we have to look for the international terminal for boarding. Due to first delay in SF, the time was so tight and the international terminal was so far away, we had to run like HELL and we almost suffered from heart attack. We barely made it and there was no one to help ever. we had to figure out on our own. This was very bad experience and was not acceptable with such poor arrangement."
Pros: "Quick boarding"
Cons: "Long flight"
Cons: "2 of the flight attendants were not friendly and one was flat out rude. They handed out some form that needed to be filled out before we entered Hawaii. When I asked for a pen she said they don't hand out pens and to start asking neighbors, which didn't have any either., however when she came back around to pick the forms up and some people didn't have them filled out she reprimanded everyone and kept saying you had 5 hours to fill these out. Her communication skills were not what I expected and her lectures were not necessary."
Pros: "We had arrived a little ahead of schedule"
Cons: "For an almost 6 hour flight, they chose a very small plane. Probably because they didn't sell enough seats on the flight so they downsized. Anyway, lots of people who boarded towards the end weren't able to store any carryon luggage. And as I listened to the crew talk to them, they weren't very nice about it. Sounded as if they were saying it's the passengers fault. We are allowed 1 carryon and 1 personal bag. For any flight that is longer than 3 hours, I believe the airlines should at least allow passengers to have 1 free check in. Then maybe we wouldn't be trying to carry everything on with us. Our flight to Hawaii wasn't very comfortable either. We had purchased economy plus but it didn't seem all that comfortable. Maybe because it was a smaller plane. I think it was a 737, not really sure but it had 3 seats on each side with no middle row. Food is for purchase! Outrageous."
Pros: "Staff was pleasant, decent movies overall."
Cons: "I can't eat mushrooms. Both meals had mushrooms (3 out of 4 entrees) and it wasn't always obvious which ones. Additionally, the second meal with seafood or pasta, the pasta obviously had mushrooms so I chose seafood, even though I don't like most seafood. Mushrooms all mixed in with the seafood, so I had to pick them all out. Also 2 of the accompanying sides had mushrooms. Do they have a mushroom fetish like Cheesecake Factory? Need more consideration for people who may have varying food requirements that are unavailable to address during the booking process. I know you can't please everyone, but why overuse an ingredient that has a relatively low appeal to potential passengers? Will try again, just hope they can use similar customer service in their food preparation as they have otherwise."
Pros: "The flight was on time. Nothing else was acceptable about the travel on this plane."
Cons: "I was made to check in my carry on bag because United made this Economy Basic ticket where they fly the over head bins empty. They charge 25 for the checked bag and only allow a personal item on board. This idiotic arrangement wasn't even clear to me during booking. And i don't understand what sense it makes to create an entire class of passengers stripped of their luggage. It's definitely not customer-centric approach. The wifi was dead. It is ALWAYS dead. No entertainment was provided. I'd prefer the flights from the 90s where i could watch a film on a shared screen with headphones."
Pros: "A 3-hour stop over for the connection was not enough!!! The flight to San Francisco was delayed another 90 mins, causing me to miss my 15-hour flight to Singapore, although we arrived 10 minutes before the United Flight! Ten other passengers missed the flight! A travesty! Worse, with "no hotels available", I was rerouted to Chicago for a flight via Tokyo at 1300 the following day! In short, a 30-hour trip became 48 hours of hell and of course an 18-hour delaed arrival in Singapore. But there was more: my luggage was "lost" and thus arrived two days late!!!!! The only saving grace: friendly and helpful UA staff in San Francisco and especially in Chicago. Wow! I deserve some compensaton, wouldn't you all agree?"
Cons: "Please see above!"
Pros: "Very meticulous pilots, very friendly and accommodating cabin crew"
Cons: "When we made reservations in February we opted for economy plus seating 8C and 8D on an Airbus A320. In June we received notice of a schedule and equipment change to a Boeing 737-300. I was not told or given the option to change seat assignments, and we were assigned middle and window seats 28E and 28F, which were torture, so narrow and almost no legroom. Why weren't we automatically assigned economy plus seats? Adding insult to injury I had to apply for a refund for the seat upgrade, which again should have been automatic. Seeing as how the return flight was code-shared with AirCanada, United did not give us the option to upgrade seating, so I was forced to call United, waited almost 40 minutes so that they could give me the AirCanada booking reference number which then enabled me to upgrade seats via AirCanada's website. Lucky thing too because there weren't many economy plus seats left. I consider myself to be a savvy traveler, but there were too many unknowns and hoops to jump through in order to get proper seating. Plus the extra fees for premier access and baggage are exorbitant. Finally, I bought an egg white flatbread snack which was awful. I don't see how United gets away with this treatment, it certainly doesn't make for an enjoyable experience when vacationing. In fact we are seriously considering not taking any more vacations requiring flying. We're happy that airlines are profitable, but not at the expense of comfort or navigating options that require very sophisticated knowledge."
Cons: "I bought a ticket on KAYAK and it was united flight from Los Angeles to Las Vegas. I buy many tickets going from LA to Vegas. After no indication about any extra costs but only the inability to check in… At the airport I was warned by one of the agents when she told me that my basic economy ticket would not allow me to bring my computer back on the plane without being charged. I've never experienced this in my life. I said I'm not paying and I went through TSA and I boarded without any problem. United has just been axed off of my list of Airlines with which I will travel. Come to think of it the only other airline that I can choose not to travel on his Spirit so United has reached new lows!"
Cons: "Told the gate attendant I was flying home for my dad's funeral and if there was anything they could do to move my seat from a middle seat to aisle seat he said not without charging me but I could ask when I boarded the plane. Once the doors were closing I asked the flight attendant if I could move up one row to an open aisle seat she said no not without charging me. I said there's no one in that whole row and I'm flying home for my dad's funeral and could they make an exception I would show them the obituary and funeral brochure if needed I just wanted some space. She got another gate attendant I explained the same thing and he said no. He said the seat will have to remain empty if I wasn't willing to pay for it. I told him r u serious? U r that inconsiderate and heartless as a company. I've already booked 2 flights w United and u can't make an exception as I was in tears he said no nothing. And walked off the flight. This airline is heartless and deserves all the bad publicity it's getting. Horrible horrible service. And the flight attendant Beth did nothing about it after he left."
Pros: "Friendly staff, great customer service"
Pros: "Horrible service"
Cons: "Very negative about this company they did two times cancelation, at first was problem with lights in plane and we stay over an hour, then they say that the airplain has mechanical problems and we waited about one more hour, then they returned us to airport and we waited one more hour, finally after 3 hours they start to board us but service was horrible so rod boarding people. So I hade meeting with singing contract in the morning, I was late contract cancelled and I lose my money..... The company did not any compensation. I'm so Negative, negative, about this company, not recommended will never have again"
Cons: "Roundtrip flight to Seattle with a layover, first flight went without incident, so far so good. On the flight back (during a layover) literaly 5 minutes till boarding the plane, the pilot is ready to go, the people are standing in line, United decides it wont make enough $ on the flight and gives it to an Ontario flight. We are canceled and now have to wait 4 additional hours in the airport. Was told it was air traffic control that messed up, not United, which was not even possible and an obvious untruth. Was offered a complimentary bottle of water for the trouble. Classic united."
Pros: "Really friendly staff, communicative, helpful. Gave good directions. Plenty of leg room on flight."
Cons: "Beyond the control of United, but LAX is a nightmare of an airport. Traffic control caused delays, airport staff more of a hindrance than helpful. Border control mumbling and barking orders at people like they're cattle. Not the best way to welcome tourists, but at least United Airlines crew made up for it with their smiles."
Cons: "I had a seat that had a monitor that was steaming code in front of me for 6 hours. It couldn't even be turned off. The only thing the crew offered was a piece of cardboard to cover it up. "If you download the United app you can pay to stream movies." I hate United and I don't use that word often. I would much rather give praises than complaints. Pay extra for food, entertainment, emergency isle seats... not that the tickets didn't already cost me a fortune. Crew even gave me grief about hanging up my suit!?! I flew to Thailand recently for less than flying to Texas, and everything was included, comfortable, and FRIENDLY. NOT UNITED."
Cons: "Ran out of the food that i wanted... settled with something that wasn't great."
Pros: "Love the stroop waffles."
Cons: "Partially at fault of late arrival, but we only landed 10 minutes late, and were immediately rushed through baggage claim and customs to re-check our bags for the next flight. There my bags were scanned and all the guy said to me was "ooh that's too close" and walked away. I then stood in a line that did not move for over ten minutes, with only three people in front of me, while 6-7 desks were empty and doing nothing but talking amongst each other. I then called the guy that scanned my bags back over to ask why I was still standing there while my next flight was about to board and he told me I'd been rebooked!! I didn't want to wait for the next flight so then had to sprint, with my bags, from terminal 2 to 7 (which if you've ever walked through LAX you'd understand how unpleasant that was alone). I did make the flight, but just, thanks only to the girls at the checkout counter who were actually willing to help me, although not eager to."
Pros: "Gate and customer service agents were kind."
Cons: "Gate agent and computer decided to give standby seating to terminal traveling customers after a weather delay pushed our original flight past my connecting flights departure. E.g. The airline could have let me make my connection, since other guests, who had no connections to make and were also stand by. In addition, customer service refused to offer a hotel voucher, instead offering a third-party 'wholesale price' coupon to participating hotels. The discounted price is more than the flight! Perhaps United could acknowledge the priority conflict of causing overnight delays and offer a flight voucher..."
Pros: "The crew on board the flights were always friendly and Stern with unruly customers. Very good job in that department."
Cons: "I am 5'10 and 155 lbs I wasn't so cramped in the sets that when the person infront of me put there seat back I couldn't cross my leg or sit comfortable. I can't imagine what a person any taller or larger then me felt. Oh also the average size man sitting extra to me was spilling over my seat. Luckily he did not smell and was very apologetic. The only reason I booked through united was because of how cheap they were. But with Lon delays. Rude check in emoployees, bad snacks, zero in flight entertainment 7.99 to watch tv? Come on you have us trapped already. (returning to Hawaii) and one of the worst seating set ups of my life. Yeah I'll gladly go back to delta."
Pros: "Everything went well with United at LAX. Baggage check-in and boarding were very easy. Interesting and fun entertainment options made the flight go extremely fast. Crew was very polite and accommodating."
Cons: "Leg room seems to be getting smaller and smaller in economy class; could barely move in my window seat."
Cons: "The overhead bins were so full that I needed to put my backpack under the seat. That meant that the already-cramped seat was even more cramped. In addition the seat did not recline because it was next to an exit row. It was a red eye and I could not get comfortable enough to sleep. Also, the fact that the screen brightness control was located on top of the seat arm meant that my neighbor's arm kept turning my screen on and increasing the brightness while my neighbor was asleep."
Pros: "Economy class had a lot of room."
Cons: "Nothing in particular."
Pros: "Literally nothing"
Cons: "Late boarding, 2-hour delay, overhead bins were full so 1/3 of the plane had to return to the bridge to surrender their carry-on bags to their final destination, the extra leg room I paid for was non-existent because there was a giant plastic thing blocking my foot area, the "touch screens" for entertainment were more like punch screens and the sound kept going out VERY frequently. The two hour delay caused almost half the plane to miss their connecting flights, myself included, and now my carry-on bag with my phone charger, clothes, toothbrush, Cologne, and basically everything I needed, was on its way to my final destination while I was not. The airline gave me vouchers for a hotel and two meals, $10 each, and a plane ticket that I couldn't use cause I had important appointments and meetings to be at, so I had to spend $177 to get a one-way car rental back home."
Pros: "The attendants were absolutely wonderful and made our flight tolerable. Thank you again to the crew for working so hard and making our flight so much easier."
Cons: "Lack of communication - after we had checked in at the airport (under 2 hours before our international flight time) we were notified that our flight was delayed by an hour and 45 minutes. After waiting about 4 hours everyone started lining up in their respective rows and that's when the terminal United employees decided to inform us all that all passengers need to get in line at the desk first in order to get their passports inspected and get an approval stamp before lining up. Could have easily been done in the hour and 45 minutes of delay time we had. It's now 11:30 am, 2 hours past the original flight time and 15 minutes past the original delayed time, and we were all still in our respective lines to board the plane. The delay was due to the catering cart that had not yet arrived. So we were all waiting for about 30 minutes in line just to board the plane. During this time United decided to promote their Entertainment onboard and alcohol available for purchase once we are airborn. Finally when we were on board and about to be airborn is when the first apology was heard from the crew. This could have been managed much more effectively and professionally."
Cons: "Heavily delayed, kept getting later"
Pros: "the afternoon coffee, not offered by others"
Pros: "We had economy plus seats, so I could still feel my legs and didn't have a near panic occurrence. Good news! The dents in my husband's knees from the previous flight are gone! A/C worked great."
Cons: "United flight attendants could use a good Dale Carnegie course. The attendants on our flight exuded "GO AWAY!" Our row mate (aisle) had a broken seat that she paid extra $$ for & she asked to be seated elsewhere. Attendant said there are no more seats. There was at least one seat in first-class; we could see it. She also asked for more pretzels......2 1/2 hours into the flight...the attendant said I gave them out already. One pack of pretzels? I wasn't offered any pretzels at all. And the movie choices....what?!?!?!?! I can't even begin to describe the disappointment that your "selection" of movies caused. This isn't a hop to Hawaii. It's long haul. Oh. And my feelings are still a little hurt I at being subjected to the SMELL of baking chocolate chip cookies that were being served in 1st class. Really? Superman vs Batman, Captain America, Barbershop II, Jungle Book, etc., AND having to smell cookies I can't have? It's just too much to take in on a 5 hour flight."
Pros: "Nothing. The gate agent didn't really know how kayak works when it comes to hacker flights.Told me to call customer service. Customer service does not give you the option to speak to representatives. The phone system just loops around with out giving any options for to speak to a person. After I was on the phone with an agent he told me my money would be refunded. I have been charged two flights and I'm still sitting at home."
Cons: "Kayak did not confirm my seat. Was not able to get a flight. Called customer service and they told me to rebook. My card was charged twice. The airplane had faulted hardware. Waited in line for 2 hours to get a different flight. All flights to Phoenix were full. Didn't make the standby list. Couldn't make the rebook flight. Worst day ever Now, No one can give me a refund. mind you I took a day off from work this was a last minute. The reason this trip was so important to me is because my grandma is in the ICU. I hardly ever complain about any customer service experience. Overall to get a hold of customer service is awful. Now I have to spend more money and I have to drive 12hours."
Cons: "Having to cancel my flight and book another."
Pros: "Professional flight crew"
Cons: "At security check in I told the agent I could not bend down to take off my shoes. I have 7 ruptured discs in my back. The agent laughed then got angry and told me you put them on this morning you can take them off. I told him I could try if seated. My wife puts my shoes on in the morning because I can't. Another agent then shuffled me to a bench to take off my shoes. The security check point looked make shift I don't think they had the proper equipment to swab my shoes so they took it out on me. completely unacceptable and against federal Ada laws. All of this reflects poorly on the airlines using this terminal. This trip was my first united airlines experience i usually fly delta or jet blue. I will not fly United again and will tell everyone I know to avoid United at all cost."
Cons: "No free wifi. No free entertainment. Smaller than a kids small fruit snack bag of trail mix for a 4+ hour flight. Gate issues delaying our boarding-resulting in late take off.- and delayed transit home to last available route of the night- thank goodness!"
Pros: "The flight landed safely and was only a few minutes late after delayed departure of 25 minutes."
Cons: "A problem passenger ruined the flight for me and several others. He continually left his seat when the seat belt sign was on. I figured he was back smoking or vaping in the lavatory as he came back smelling strongly of after shave, bit seeing him weave around he must've been drinking. Then he stood in the aisle and poured more after shave down his shirt and outside his shirt. The smell was so strong it gave me a headache and make me sick to my stomach. Then he left his seat and sat behind us somewhere with a woman. A flight attendant told another man to come up and sit where he had been sitting. After the man went to sleep this guy came up and kicked him out of his seat. Then he asked the guy by the windows to switch seats with him which the guy did Kama then he proceeded to make him move several times as he had to get out and get out of his seat looking for something. I'm not sure how these things are handled normally but this guy really ruined for me. Aren't there consequences for ignoring all the rules? I probably won't fly United again."
Cons: "Terrible seats. Mean flight attendants. No snacks. No WiFi."
Pros: "People with carry on luggage get to board first. This enables us with such pieces to actually find room in the overhead compartments. Probably a good rate for flights less than 2 hours."
Cons: "They charge for carry on luggage. So if you check a piece, and think you can add a carry on, be aware, there is a charge. My ticket increased by $150 for these fees. Also, it is very cramped. If you are taller than 5’7”, or heavier, you will be very uncomfortable. The drop down trays fit a small paperback book. Not recommended for flights longer than 2 hours. Even when you stretch out your feet under the seat in front of you, you will hit the person’s feet in front if you. If you do not stretch forward, you will bump your neighbor. I was on a 3.5 hour flight and it was uncomfortable. I will likely not fly Frontier again."
Cons: "No complimentary snacks or beverages, everything requires an additional fee. Plane is older; no adjustable headrests, no reclining seats nor in-flight entertainment."
Cons: "Our names were incorrect through Frontiers website but correct on my email - tried to fix it & add baggage - they tried to charge me $750 - we couldn’t buy baggage online because of a glitch - get to the airport & get charged $90 for two bags despite trying to do it online - the kiosk to check-in was broken - when we landed 15 minutes early in Phoenix we taxi’d for AN HOUR at midnight until 0045 - get to the baggage claim & a bag is stuck - took 35 minutes to have anyone come and fix the problem - found out they do not have a baggage desk during this whole situation which is absolutely RIDICULOUS. We finally left the airport at 1:45am when we were supposed to be out by 0030. We have three aiport attendants tell us never to fly Frontier because they are awful - those people work for the airport ....so confirmation for me to never fly this airline ever ever ever again. Horrible experience."
Pros: "Pilot made one of the best landings I've ever witnessed and I flew in the AF in fighters for 6 years. Well Done!"
Cons: "You hammering me for $45 each way for one bag. I chose you because of your low cost fare and then you dupped me!! I will never fly your airline again!!!!!!!!!!!!!"
Pros: "Cheaper prices. Safe flight in a steel tube. Because Frontier charges for food, the stewards/stewardesses were very quiet about it and let the passengers sleep."
Cons: "Food costs extra. the fact that I didn't get notice beforehand about purchasing my bag space before getting to the front counter and paying there. So it was more expensive. Boo! The fact that baggage costs money. The fact that you get yelled at over the airline PA that if you can no longer place your carry on in the overhead bins unless you paid for it, and that your bags must now go underneath the seat in front of you, when leg space is already tight. And, no, I am not overweight by a long shot."
Cons: "Deceptive for Frontier after I had paid for my flight to announce on the check-in day their carry-on bag fee. Their website wouldn't allow me to check-in online when I refused to pay for a seat or take their credit card solicitations. I had a long wait on the phone to check in so I wouldn't pay extra to check-in at the airport I no longer fly Spirit airline who used the same deceptive practices."
Pros: "Crew was great, very friendly, efficient and professional. A great group."
Cons: "I am 6'1" and did not fit in the seat. For 3 hours my legs touched the tray in front of me and they were even at an angle. The kid behind me kept kicking my seat and putting their feet on my armrest to boot. Most uncomfortable-- more legroom is a must to avoid bruising in the trip and to prevent deep vein thrombosis."
Cons: "Everything but most importantly the delays"
Pros: "Barely anything - from check in, to waiting at the gate, to the flight experience, there was no positive to flying Frontier. If I had to pick a positive, it would be that I had a safe flight to my destination."
Cons: "The check in process did not work on line, so I checked in at that airport. Then, the flight was delayed. My flight time was originally 7:15a.m. I received an on line notice that the flight was delayed after 8a.m. - NOT HELPFUL. Then, at the gate, we weren't told that the flight was delayed until after 7:15a.m. The flight was delayed twice, with minimal to no explanation. We were told there was a mechanical issue that could take 10 minutes or 10 hours to fix. The staff was VERY rude to anyone who asked what was happening, as well as to several passengers who had been on the previous flight and had deplaned to get food, drinks, etc. The seating on the flight is very uncomfortable and there is no offer for drinks (non-alcoholic) or snacks of any type without paying extra money. There was a fair amount of turbulence during the flight, and the landing was very rough compared to several other flights I have been on recently. Overall, I would never recommend Frontier to anyone. Ever."
Pros: "I liked that it was a non-stop flight."
Cons: "Being charged $40 to bring a carry on bag with my clothing for the week should not be an extra fee. Charging $3 for a soda and $4 snacks. I'm glad I brought my own booze and snacks and just ate them on the plane. I hated that I couldn't put my seat back."
Pros: "The crew were very nice and professional, the flight was on time as well."
Cons: "Yes it's a budget airline but the seats are not very comfortable and there is absolutely no leg room unless your 5'4 and they do not recline. The seating arrangement is nuts they choose for you, you can choose yourself if you join their club and you still have to pay. The carry on/checking fee is $30 if your bag is 50 lbs or less. Otherwise you will pay $75 I believe. The only thing that is free is water by the cup otherwise the small bottle water is expensive. Yes it's a budget airline so remember, on longer flights I think I would rather pay more and have a more comfortable flight. Also the Airbus 319/320 that they use suck. They are old and you feel a lot of turbulence."
Pros: "The plane was spacious."
Cons: "The seats were uncomfortable with no recline or movable headrest options. Paying for a carry on bag was outrageous. More expensive than a checked bag. I checked in online and meant to pay for a checked bag, but accidentally payed for a carry on. When I went to check in in the morning for the flight they wouldn't refund me a portion of the money. Paying for soda or juice, also ridiculous. The delays were also absurd. We did not get explanations for why were just sitting on the run way and not taking off."
Pros: "It was relatively empty so the middle seat was open"
Cons: "The plane was 5 hours late for absolutely no reason. Weather was fine, no mention of mechanical issues. My guess is that it wasn't booked enough so they tried to combine it the later flight. The worst part was they wouldn't give a definitive time to prevent any planning. I ended up leaving the airport and going out with friends, but compulsively checking to see if it was leaving earlier per their email. It ended up being 5hrs and 45 minutes late, getting me back home at 1:30 in the morning."
Pros: "Flight attendants were rude. They were actually in the rear of the plane speaking loudly about a man who lost his wallet. We landed and had to sit on the plane for over 1 hour because another plane was at our gate. one hour in those uncomfortable seats. I know there were other gates that we could have gone to.....unacceptable. Won't be flying frontier ever again."
Pros: "Quick and easy boarding. Smooth flight that left online."
Cons: "No entertainment at all on flight, seat wouldn't recline (after paying for one that would), and sat at the gate for hours before finally parking (making us upwards of an hour late...)"
Pros: "Departed on time. Flight generally fine."
Cons: "Baggage service in Denver. Considering that Denver is a major hub for Frontier, I would have thought that the baggage claim process would be good. On the contrary, we and about 15 - 20 other customers waited more than 90 minutes for our baggage. The conveyer belt bringing the baggage up to the carousel stopped twice. The second time, it was not fixed for nearly 30 minutes - AFTER THIS WAS BROUGHT TO THE ATTENTION OF THREE DIFFERENT FRONTIER BAGGAGE PERSONNEL. Frontier baggage personnel were ineffective and indifferent. I asked one Frontier employee about the delays - the only response I got was " They were a little short handed and little behind. " " Total Indifference " seems to bear the Frontier customer service motto as far as baggage is concerned - and I paid for the damn baggage service."
Cons: "From the get go this flight was terrible. Frontier at DCA doesn't open their ticketing counter until 2 hours before the flight leaves - this means that even though there were 15 people in line, the worker just walked away and left an empty desk after she finished helping the flight before us. The flight attendants were unhelpful and condescending; a man complained because something from the overhead bin was dripping on his head and he received one cocktail napkin in response. They made you pay for sodas (despite me taking this exact flight from DEN to DCA 7 days earlier and getting sodas for free) and overall it was a disappointing experience. I sincerely hope Frontier gets their act together soon, they've become a disappointment of an airline."
Cons: "Baggage claim. We waited 90 minutes to get our baggage at the main hub of Frontier in Denver. Frontier baggage employees were incompetent and totally disinterested and and had no idea there was any problem with baggage. When this was brought to the attention of three different Frontier employees, no fix was made for nearly thirty minutes - and this was the second time that the conveyor belt stopped. Frontier employees were totally indifferent and did nothing to personally help rectify situation. Customers from multiple flights were waiting extended periods of time. Horrible service and enough to make paying customer refuse to use Frontier in the future."
Cons: "Bought my ticket and thought it was a great price, then the charges began: $40 for my luggage at one airport, then $60 for the trip back. Optional seat reservation, $24 per seat per leg (or $96 more). Seats are just slightly more comfortable than a city bus, overhead lights didn't work. So for $196 plus $531 roundtrip, it was no bargain. Flying any other airline next time. Completely misleading and gouging airline!"
Pros: "Arriving at Denver, NO gates available...we sat on the tarmac about 1 hour, with the seat belt light lites on. Captain told us there would be a delay until a gate opened up. He, nor any of the stewardesses made any other contact for at least 1/2 hour. Finaly, the captain said we could use the restrooms as we waited. NO contact from the flight crew, or other contact from the Captain until we were finally led to a gate. Communication is everything. It would have eased the temperaments of the passengers a great deal to have more updates, and even the presence of a stewardess. NOTHING>"
Pros: "flight arrived on time"
Cons: "Flight arrived on time sat on tarmac for an hour waiting for a gate. Checked luggage took another hour. three hours in destination airport before we could get to our car. this airline sucks the big weenie!!"
Cons: "When we checked in at the counter they did not inform us about carry-on charges. Most airlines don't charge fees for carry-ons, but frontier does. We had to pay $60 each for small carry-on at the gate. This practice is unfair to people who are not familiar with cheap airline business models. They should be more transparent about their fees on the ticket and at the counter. This cheap airline is so cheap that they couldn't hire enough staffs at the DCA gate. There's only one staff checking in the tickets at the gate and we had to wait until everyone went into the plane to pay for our $60 check in fees."
Pros: "I'm cool with saving a few bucks and not getting free soda and peanuts."
Cons: "I feel like Frontier takes the no frills thing a bit extreme, and then relies on the customer to work within the confines of their rules without making it super clear what those rules are. Seats a VERY uncomfortable, thin almost non-existent padding over hard plastic. Seats also cost money and you're not offered to buy your seats ahead of time but only when you check in, or if you know ahead how Frontier operates. Puts some folks in the position of having to buy expensive seats on the spot at check in. Also this is my 3rd Frontier flight in as many months and every time something has gone wrong, delays, or computers down. 1 more chance with me on my flight home in 2 weeks. If it messes up again, I'm officially never booking again."
Pros: "Good crew. Positive attitudes."
Cons: "Sat on the runway for an hour once we already landed. It was so hot that we all had to turn on the little mini air things above our seats because the AC apparently wasn't working. Not sure if this delay was an airline issue, an airport issue, or some combination of both."
Cons: "Why I have to pay more money on select seat when I check in from home? No option for me to check in from home with out select seat. Why I have to pay for carry-on? Too much - no more buy ticket with Frontier if they not change the policy"
Pros: "The crew was nice and efficient at getting everyone settled; finding space for baggage."
Cons: "Didn't like that my seat was hard and uncomfortable and didn't seem to recline. Both my flights were delayed; waited an hour for baggage transfer from a connecting flight that really should have been sent the next day. Had to pay for a soft drink. Don't like all the extra costs on this airline. Might be more tolerable if the comfort level was higher. No entertainment folks, so be sure to bring your own, along with peanuts, drink or any other snack you may want. I will be sure to research airlines better before booking next time."
Pros: "Absolutely nothing."
Cons: "I detested the prompt to tip for sn unopened soda can being handed to me. The seats are uncomfortable and do not recline & there's no in flight entertainment. It was worse than Amtrak or Greyhound & I felt bad for the flight attendants dealing with the angry passengers being prompted to tip."
Pros: "Gate agents and flight crews were very nice people."
Cons: "Seats were barely minimum quality, no entertainment systems, no food (not even a little bag of peanuts or pretzels), flights were late, and on the last leg I missed my connection, partly because we were late, but also because there was no ground crew to get the plane to the gate, so we waited over 15 minutes just meters from the dock, and watched the ground crew handle several other planes down the line, during which time my last flight must have taken off. I was rebooked on the next flight to my destination, even mentioning my checked bag, which I hoped would also be placed on the next flight out. That last flight was also delayed in departing, and when I arrived at my destination, my bag did not. I filed a claim, and was told I'd receive an email with a claim # and contact info, and my bag would be delivered to my home the following day. No emai arrived, and no bag arrived. I have filed another claim via the airline's web site, so we'll see what happens. Also, they charge high prices (IMO) for checked bags, carry-on bags (1 personal item is free), and seat selection. Not as economical as it seems at first! I doubt I will ever use this airline again."
Pros: "My husband said that there was a little more room than usual in the seats, in part bc the seats don't have a full size drop down tray. I did appreciate that the seats were comfortable even though they don't tilt back, and since they don't tilt back, it means you don't have the person in front of you tilting all the way back into your space."
Cons: "Frontier is really just another cheap airline that will charge you extra for everything now. It's annoying enough that you have to pay to get a seat assignment and to take a bag (carry on or check) but when the flight attendant said it would cost be $1.99 to get a cup of coffee, that was it for me. I also found the dinky little half trays annoying - there's no way to do anything on them. and since they don't lock, every child on the plane spent the entire trip dropping them down to hear the loud sound they made. Also with the arm rests. Oy. Also, the board of our flight out of Denver was ridiculous. The flight was delayed quite a bit and then Frontier check in person not once but twice announced we would begin boarding only to then realize it wasn't ready yet and shut the doors. It was really weird."
Cons: "The three hour delay which was only partially explained by weather."
Pros: "They got me from point A to point B without crashing"
Cons: "Both of my flights where delayed by at least 40 minutes, while the schedule on the gate read on time. Seats are supper small and hard. Tray tables are smaller then an iPad. They charge you for every, carry on bag=chatge, coffee=charge, soda=charge, entertainment doesn't exist, food, nope just chips and candy. You do get a free cup of water, but just one. Oh and the tickets weren't even the cheapest available."
Cons: "Plane arrived late. We were told that we could make up time in the air by flight crew before we took off. Then were rerouted and the flight actually took 45 min longer than we were told. When we landed, there was no gate for us so we sat on the runway for 10 minutes. We were told where our luggage would arrive. After it did not show up, one lady happened to see her bag on a different carousel. We were never told of the change."
Pros: "Not much."
Cons: "Having to land in Colorado Springs instead of Denver because we needed to refuel. Scary. It was 14 minutes in the air between the two cities. How little fuel did we have?? Then we were on the ground in Colorado Springs for 3 hours before our 14 minute flight to Denver (which was super turbulent the entire time). Then upon arrival, we waited about an hour and a half for my bag. Ridiculous."
Cons: "Boarding was completely disorganized. The attendant shouted the boarding order which was completely ignored. Our flight was delayed but we didn't know because because the sign indicated that it was "On-time" because we were held in a holding pattern for more than 45 minutes our plane ran low on fuel and we had to be diverted to Colorado Springs to refuel. Because of these delays we missed our connecting flight. We stood in line for more than an hour to see when we could fly out. We were told the airline would not compensate us for a hotel room even though the next flight out was not to be until the afternoon of the next day. Because of a convention in town there were NO hotels available. I am a 70 year old woman and I had to spend the night in the airport with my grandson. I have not had any sleep and we are still waiting (3 & 1/2 hours to go as of now) for our flight out. Because Frontier does not partner (I think this is likely the other way around) with any of the other airlines we could not even get a flight with one of them. Beyond that the seats are plastic with barely any padding and most uncomfortable. I will NEVER use this airline again. I am outraged."
Cons: "you have to pay for everything on frontier, you don't even get peanuts. you pay $35 to check a bag, $3 for drinks (yes just water and sodas) $2 for snacks. you even are supposed to pay for carry on bags but I called mine a personal item and kept it under the chair in front of me so I didn't have to pay for it. oh and when you go to check in for the flight, you actually have to pay for your seat selection. it's just silly, I've never been on an airline like that. but I guess if you remember to take those things into account and it's still cheaper than other airlines than it could be worth it. Chairs are actually pretty comfortable."
Pros: "The crew was very friendly and the plane for the most part was clean."
Cons: "This is a very stripped down way to travel. Expect to be nickeled and dimed for everything. Carry on ran me $40. However, they don't check if you actually paid the carry on fee and put your things in the overhead compartment. I watched people putting the backpacks and other items up there (and they did not pay). Additionally, nothing is for free on board- food and drinks will cost you (even a soda). The worst was not realizing you are assigned a seat (free), I got the middle seat (yay)! If you want to check in and select a seat, it will cost you $9 to $45 for any seat (they also do not recline)... Just crazy! My trip ended up costing me the same amount as a Virgin America ticket I passed up because it was too expensive."
Pros: "The service itself is fine- friendly employees, boarding that makes sense..."
Cons: "Honestly the most uncomfortable seats ever. It doesn't help that they don't recline. Just when you think you're getting a good deal on a flight, the expenses add up until you land- choosing a seat, carry on bags, checked bags, a beverage on the way.. The list could go on and on. Definitely no frills but also no actual savings"
Cons: "The flight addtendent crew was the rudest crew I have ever flown with"
Pros: "Friendly staff"
Cons: "The seats a bit crowded. I don't like the baggage policy at all, especially the carry-on policy. I traveled with my mom and we shared a suitcase to save another baggage fee, which limited us almost too much with our luggage. If we had not shared then it would have been more than flying with another airline. I really disliked that it costs more for luggage if you don't pre-pay online more than 24 hrs in advance. What if you don't have a computer? Some older people don't. I would fly Frontier again but only if the rate was far less than another airline."
Pros: "Flight was on time"
Cons: "No wifi on the plane, nor any other form of entertainment and the Flight attendants tried to sell you a credit card app."
Cons: "My flight never happened. I was supposed to fly on a Thursday, but because I was passing through Denver and a blizzard had closed the airport the DAY BEFORE, Frontier's flight was cancelled on Thursday. First I spend an hour and fifteen minutes on hold before finally giving up and calling back in the middle of the night. Then I waited fifteen minutes to speak to someone, who informed me that the earliest they could get me a flight would be TUESDAY. That is FOUR DAYS from my day of departure. My only options were a refund or a Tuesday flight. I asked to speak to a manager, but the employee refused to transfer me and eventually hung up on me. This was hands down the worst customer service experience I have ever had with an airline. I am still fighting for a refund, after I had to purchase a day-of flight with another airline to reach my destination. It required me to fly from a different airport and to a different airport, which was a nightmare for my other travel plans. Needless to say, I will never fly Frontier airlines again, and will never recommend them to anyone."
Pros: "Everything was efficient, smooth flight, and we landed--that's a good flight, right? We even landed 30 minutes ahead of schedule, which was great since I had to wait at the baggage carousel."
Cons: "It was my first time flying with Frontier and I didn't know about the bag charges and seat charges--that's on me though. Not sure I will fly with them again, as waiting for what COULD have been my carry-on at the carousel took so much time... then again, it makes it easier and quicker to board and de-board. But the seat charges were still ridiculous. Wish drinks and like, pretzels could be free just so we don't deplane with harsh breath."
Cons: "I can't believe a carry-on bag was $40! For two people to fly with a carry-on bag each and choose seats in advance to sit together, it's an extra $224 round trip! Ridiculous that they do that to get higher on Kayak but hide other fees. Weirdly a checked bag was only $35, so we combined our luggage into one checked bag. They also offer nothing but water for free on the flight. Everything else was fine but that was not a good surprise when checking in."
Pros: "The plane is clean and the crew nice."
Cons: "I'm sure you get this all the time and you clearly have thought about it but when you add up all of the ala carte extras, then the fact is another airline would likely be better. I spend $16 on the seat and $40 on the carry on. Interesting nickel and dime concept for sure. But then I get to the seat and it doesn't recline. OK, that's fine I guess I only paid $16 for the seat. But what's with that thing you call a "pull down tray". You can't get a computer on it, even my tiny MAC. So I put my briefcase on my lap and I guess made my own little table. That's a bit much."
Pros: "All was on time, crew was friendly, emergency on board was handled well."
Cons: "The seats are not movable, so you could not lean back a little. No screen for entertainment, tray table was less than half the normal size, uselss, snack choices, had little that one might consider healthy. A lot of junk food, and a huge offering of alcoholic beverages. Could we maybe have healthier food. It could still be pre-packaged somehow. Cost of carry on: $30. Checked suitcase: $25. That did not really make any sense, other than they make more money that way. Also irritating that if you want to have a specific seat, rather than waiting for what you might get at the airport, you have to call them, and pay $13 for a seat reservation. They are nickel and diming you, or rather in dollars. It is a rip off."
Cons: "Overall not happy with my Frontier experience. Extra charges for bags and seat assignment are really ridiculous if they aren't explained upfront. Would have booked on a different airline if I'd realized those fees would drive up my fare another $50. After all that the plane itself feels crowded and uncomfortable. Their "schedule" is also misleading and neither of my flights took off or landed as advertised. I also really hated watching flight attendants (people responsible for your safety!) finish each flight by pitching a credit card. Truly awful."
Cons: "When we obtained our boarding passes, the Assistant could not speak English very well and kept pointing at our computer screen from behind her desk-thanks, but we didn't need her help. Upon boarding, we were taken aside to have our bags checked. We were told that both bags needed to be checked, and it would be $60 per bag, total $120. We were not told why because again, the Assistants could not speak English. They again, just pointed at the sign on the side of their desk and to the bag measurements. One of the bags fit in the overhead compartment, and we were not told why we had to pay for it to be checked. The flight was at most 60% full. There was plenty of overhead space. On top of all of this, when we checked in for departure with the same airline, the Assistant told us both of our bags were free because the person with whom I was traveling was military!!"
Cons: "It seems like the cheap option but they nickel and dime you on everything so you'll end up paying more in the end. The seats are uncomfortable, no entertainment options, and the crew is the worst."
Pros: "Ticket price"
Cons: "Pay extra for everything!"