Pros: "Everything was very good Great crew!"
Pros: "My friend was experiencing knee pain and the flight wasn’t full. Alaska Airlines upgraded our seats at no extra charge to give her more knee/leg space to help alleviate her discomfort."
Pros: "Boarding and timelines"
Cons: "The seating was small and tightly packed"
Pros: "Flight from New Orleans to Seattle was smooth and quiet."
Cons: "Since Alaska Air used an aircraft from Seattle to return to Seattle, mechanical issues created a seven-hour delay in departure. Alaska expected us to remain at the gate, even though they had no intention of replacing the aircraft that would take 5 hours to arrive ONCE it eventually left Seattle. Upon arrival in Seattle, we were told we could only continue to Anchorage by splitting up, each of us taking a different flight. I checked with gate agent because had received notification of ONE of my three bags being on the carousel at Seattle, rather than going to Anchorage. She assured me all three bags were going to Anchorage. Arriving there 19 hours after our appearance at New Orleans Airport, we found one of our bags had indeed been left in Seattle. 8 hours later, still no bag or call. Good thing there are a dozen Seattle to Anchorage flights per day."
Pros: "The crew were very professional and friendly. The comfort of the seating was great as well."
Pros: "The crew was nice. Love the movies, they were great leaving SFO and on the return flight."
Cons: "Fix the tray in front of my sest."
Pros: "Large overhead bins"
Cons: "More accurate closed caption filter on movie selections"
Cons: "Silk air seats are not comfortable"
Pros: "The movie that I watched"
Cons: "The flight attendants was horrible they did not have the food and wine and order a drink and they were not pleasant at all"
Pros: "Boarding was fast."
Cons: "Planes are old and do not have enough room for luggage."
Pros: "Seats ok."
Cons: "Headrest on the seats will be appreciated"
Cons: "Two hour engine repair delay caused missed connection. But better than flying with faulty engine!"
Cons: "Flight delayed for no reason"
Pros: "Crew was great, plane was very clean, seat did not recline that easily but no one was next to me so I cant complain."
Cons: "1) The economy section needs phone/device chargers. 2) accessing the entertainment is not easy and finally when I got to the screen to select a movie, there was this window in the middle of my screen with junk running that I couldn't get rid of so I gave up on the entertainment,"
Cons: "About time economy class has more space"
Pros: "On time take off Early arrival Friendly crew Not a crowded plane. Being a holiday weekend, I was totally surprised!! Gave 1 for Entertainment because there was none."
Pros: "The boarding was fast and easy. Since Alaska airlines have bought virgin and uses some of the fleet it was nice to have some free entertainment and leg room."
Cons: "Well food still not free except for the usual complementary drink and cookie. I think since you pay a lot for the flight plus baggage fees the least they can give you is better food."
Pros: "Staff were friendly, flight timings were punctual."
Cons: "Seats are hard and less comfy. Alaskan airlines can afford much better seats."
Pros: "Everything was comfortable"
Cons: "Carry on storage was limited but the staff was accommodating"
Cons: "delays on both departure and arrival mobile boarding pass system did not work."
Pros: "The movie selection was good and the seats were alright."
Cons: "I got stuck on a tarmac and have been here for over twenty minutes. The crew hasn’t said a word since we landed."
Pros: "Flight was quick and smooth"
Cons: "Airline stewards we're not very attentive"
Pros: "Comfort & spacing of seating."
Cons: "Uncomfortably cold flight. Asked stewardess to turn heat on. Was told it would be taken care of once we were airborne. It never was. Could not relax or sleep d/t being so cold. Myself and others noted to be wearing their hoodies & sitting on their hands to keep warm."
Pros: "The Flight Staff was incredibly kind, and in-flight entertainment had a great selection of content"
Pros: "Crew was great. Take off and landing were quite smooth, not shaky at all so I guess kudos to the team."
Cons: "Seats were too hard, I was left with a back ache and couldn't even rest properly during the flight. Please do something about the seats."
Pros: "I would definitely fly Alaska airlines again!"
Pros: "I like everything about it the people were very nice very kind friend can't say nothing bad about the crew"
Cons: "There was nothing I did not like"
Pros: "I loved that the flight was on time, service was great and everyone was friendly and informative."
Cons: "The morning flight didn’t have much food available. The headphone AUX Jack was broken, so I couldn’t hear the movies available. Coach seating was tight."
Pros: "Everyone is so nice. Easy & reasonable price."
Pros: "The boarding went super quick and the crew was very helpful!"
Cons: "Not many snack choices"
Cons: "Premium and first class need to be updated and cleaned up. Food was somewhat edible"
Pros: "Friendliness of the crew"
Cons: "Seating space"
Cons: "After going through full service to pay my pet fee, I get told at the gate that I need to buy a different carrier because my pet could not move around. I have had this same pet carrier for over 5 years and have been traveling with it. My pet is only 4 1/2 pounds 5 at its max sonthe carrier I have works perfectly fine. I was told to step out the line....made wait til the very very end til the plane was about to leave to be let on. This was an inconvenience as I was all set to go."
Pros: "Service was great! Everything was on time!"
Cons: "I was so comfortable that I fell asleep and missed the snack cart go by."
Pros: "I appreciate that they’re trying to keep the Virgin spirit and quality alive."
Cons: "There wasn’t anything I didn’t like."
Pros: "Crew at check in very helpful"
Pros: "Very comfortable seating and humidity in the plane. The temperature was pleasant as well."
Cons: "We were only offered one small cup of a drink for a 4.5 hour flight. Additional drinks would have been better. Also, there were no headphones/earbuds available for the flight as they had run out earlier."
Pros: "I was very sad to see Virgin Airlines was bought by Alaska Airlines but I’m happy to see they are still using Virgin planes. The planes are spacious and we love the onboard entertainment! Thanks Alaska Airlines!!"
Pros: "Seat was comfortable"
Cons: "Entertainment system down"
Cons: "It was a good flight, can't help mother nature with the turbulence. Asked for headphones, and they didnt give me one. Couldn't rate the food because there were no meals given."
Pros: "Comfortable flight; free meals/snacks and beverages on premium economy."
Cons: "None that I can think of"
Pros: "Love Virgin-Alaska... roomy seats, attentive staff and good entertainment. Won’t fly on anyone else."
Cons: "Not much. Though first class looked nice."
Pros: "Like having movies to watch."
Pros: "I was sitting next to a couple that were all over each other the whole flight. The flight crew provided them with alcohol throughout the flight, even though they were loud and disruptive."
Pros: "On my way back home I noticed that there was ONE seat that was empty in First Class as I boarded the plane. I asked the flight attendant about it and she said that I would have to go back up to the ticket agent to inquire there. So I did, and I was told when I walked back up the ramp to that kiosk that the ticked agent had just Closed The Flight. So, the other lady who was standing right there said that she had to escort a minor on to the flight and that she would accompany me back to the airplane and see if she could help. She did, and when we got back to hand off the minor to the flight crew she then inquired about that seat. It was agreed that the seat was going to be vacant, and since I am a 6' 1", 250 pound man, they all thought it would be a nice thing to allow me to sit in that first class seat at no extra charge! Wow!! What a difference that made on the 4 hour flight! Thank You Alaska Airlines for helping me out and hooking me up! I will remember that when I am booking my next trip!!"
Cons: "They cancelled all my flights and rebooked me on flights with layover between 6-12 hrs. I had to book with Southwest in"
Pros: "No crying babies and outlets at all seats."
Cons: "I wish the seats reclined more or had more padding."
Cons: "Condescending and rude"
Pros: "Entertainment on gogo."
Cons: "The wait at baggage claim."
It’s different compared to Southwest flights. Comfortable seating. Nice staff. Drinks and coffee free.
Crew was rude, and continued to bang into me as they passed and ram the cart into my seat.
Sat on ground at Lax for 40 min after landing because some one was at our gate. After a 3 1/2 hour flight it sucks to just sit there and wait for no reason that the pilot could give us. So much for ever getting out of the airport on time.
Everything was great until landed and had to wait 25 minutes to get into our gate! Can’t think of a good excuse for that on such a late, cross-country flight. Plenty of prep time!
Cons: "The pilot take off, navigation in the air, and landing were horrible ."
Pros: "Crew was fantastic. Seats are narrow in space, but more comfortable than other airlines."
Cons: "Drink and snack service, but captain was concerned about "bumps""
Cons: "So uncomfortable with tiny seats"
Pros: "Good flight, got home early."
Cons: "Hand out headphones, my phone doesn’t have compatibility."
Pros: "price great; direct flight;"
Pros: "On time, comfortable flight. Great crew and service."
Cons: "Nothing. Everything was great."
Pros: "They were awesome"
Cons: "Nothing I was at my best on the best airline and crew"
Pros: "They were great & super friendly!!"
Pros: "At the airport things were quite, security was fast. Boarding was fast and smooth. I’ve flown with delta a lot and also a lot of others (cheaper ones) and I’m always happy when I get a delta flight things are always calmer and less crowded!"
Pros: "Crew was great as always. Friendly and professional"
Cons: "We had a delay that complicated our getting home but all ended up OK"
Pros: "Boarding was fast"
Cons: "The seats were incredibly uncomfortable. This was a Comfort + seat. Very hard, unbearable for an overnight flight."
Pros: "Crew was amazing and super helpful."
Cons: "Just the fumes of fuel inside the cabin was nauseating. Never had similar issue with air travel before."
Cons: "Leg room was lacking."
Pros: "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
Cons: "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."
Cons: "The flight attendants were unfriendly, condescending. They seemed unhappy about having to serve people."
Pros: "Left ontime great breakfast. Good service No complaints"
Cons: "I loved the trip No negative comments."
Pros: "Cabin service was decent"
Cons: "Food was cold. First class service could have been more attentive. While trying to sleep crew talked the entire time."
Pros: "I liked that I was able to check my carry-on to for free"
Cons: "I hated the seat and zone that I was assigned. I was literally the last seat in the back and also the very last person to board and get off the plane. It was terrible. Please select better seats for customers"
Pros: "Great services ce."
Pros: "The Gate Agents were excellent and very helpful with accommodating our family traveling with an infant and a six year old."
Cons: "The flight attendant saw that we were confused about the seat map and did not offer any assistance."
Pros: "Everything. Pilots and crew"
Pros: "Nice crew members always polite and courteous.maybe over polite if anything. Australians don't require subservient service deliverers. The constant "your very welcome" regardless of the service and response to that delivery is off-putting to me. But al in all pretty good in most areas."
Cons: "ON ticketing at New Orleans I wasn't allocated a seat number. At the gate shortly prior to boarding I needed to attend the desk for that allocation. I was also not told which Terminal the plane would go to in LAX and which terminal the connecting flight would be leaving from. They were not sure! Consequently I floundered around at LAX wasting time and bothering people for information that should have been known to me. The security checks are over the top and inconsistent in the US."
Pros: "I enjoyed the upholstery and comfort of the chairs."
Cons: "I prefer to be made aware of delayed flights sooner than an hour before the flight. I would much rather wait in the comfort of home or a hotel over waiting in the airport."
Pros: "I liked getting home"
Cons: "I didn’t like the delays without warning or any benefits at the end."
Pros: "The crew was friendly and accommodating. Although the flight was several hours late the crew and staff were very professional and apologetic. The alerts were accurate and timely. Once we were in flight I was extremely please with the ride. Thanks to the captain and crew my granddaughter and I made it home safely."
Cons: "The plane was delayed several hours."
Cons: "The overhead bin did not stay down low enough so that I could place my bag in. It would lower then before I could place my bag raise slightly by a few inches. For someone of my height (5’5”) that was problematic. Fortunately another passenger saw my dilemma and held the bin lower to its full opening capacity. This also momentarily slowed down the boarding process."
Cons: "If some takes up two seats , then they should buy two seats. Very simple"
Cons: "There was no gluten free snack option."
Cons: "Extremely long queue"
Pros: "Friendly staff.."
Cons: "Mechanical failure had to switch planes an hour and 20 minutes late"
Pros: "Good service, on time, clean planes"
Cons: "The commuter Jets seats are really small unless you pay for Delta Comfort"
Pros: "Free pretzels and drink"
Cons: "Not enough overhead space for everyone's carry-on bags so I sat with mine down by my feet which left me little foot space. Was a bit uncomfortable"
Pros: "The fact that there were no delays!"
Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."
Pros: "Seats in economy had a little more elbow room and space. They offered free movies and free satelite tv as well as better snack options."
Cons: "Not being able to pick seats until the gate. Traveled with 4 friends and all of us sat separate. 4 of us in middle seats."
Cons: "Delay from Seattle to pasco."
Pros: "Meg, our stewardess came out to tell us there would not be any coffee on a 6 AM flight and that we had time to get coffee, if needed. She kept us informed of flight delays, helpful with my bags."
Cons: "There was nothing that could be done, but due to construction at the airport, waited on tarmac for an hour before we could get to a gate, then they had problems with the ramp and that had to be addressed. But pilot was very good about keeping us informed on delays and he was as frustrated as we were."
Cons: "It was a great flight. We got there earlier then arrive time. Thank You"
Pros: "The complimentary entertainment was great, made the flight enjoyable."
Cons: "The con was the need for a connecting flight and the second plane didn't have the same perks."
Cons: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Pros: "It was actually a flight from new Orleans to Detroit. Seats were assigned at the gate for myself and many others. It seemed like the gate agent didn't care where she assigned guests who were travelling together as several people were not able to sit with their travel companion. Once I was on the plane I however switched with someone to allow them to sit next to their companion and put me closers to mine. Everything else went smoothly."
More online available content would be nice
Pros: "Everything was perfect, staff was friendly and helpful"
Cons: "I wish there was an option for WiFi"
Cons: "Leave Lon time . crackers? Peanuts?"
Pros: "The check in was really smooth and fast. The crew was amazing."
Cons: "4.5 hour delay for maintenance issue, flight attendants were rude, uncomfortable seats"
Cons: "Smelled like fish and urine, was an hour late"
Pros: "The plane was sort of clean."
Cons: "Cleaner plane, more comfortable seating, smoother landings, climate controlled interior (so hot)."
Pros: "Crew was good. Seat was hard and the tall woman behind me kept jabbing her knees into my seat. Very unpleasant"
Cons: "Flight was delayed and we sat on the plane for an hour before take off"
Pros: "Nice staff and plane. Loved the USB outlets for every seat."
Cons: "Boarding time was slightly late"
Pros: "The flight was quick and had friendly crew."
Cons: "I was so upset by all the surprise fees involved. I felt completely scammed and taken advantage of. I have flown sun country many times and had no complaints but this will be the last after pricing changes. First in order to check in we had to pay $11 to reserve a seat- that should be a given when you pay hundreds for a ticket. Then the luggage fees were $20 for a checked bag and $30 for a carry on!!! It pretty much forced us to check a bag to save the money, and then they lost our bag. It was a direct flight, not sure how that happens. And the last and worst fee is traveling with a pet, they charged $199 to bring my 5lb dog on board. Nobody even saw her or checked for her ticket, what on earth is the $199 for when the dog fits in a bag under the seat in front of me. I have had to spend $120 before but an average fee is $60. I would have never brought my dog had I known it would cost $400 round trip. I’m so upset and will never fly sun country again."
Cons: "That when we got to the ticket counter, the person told us they charge for carryon bags. The seats were cramped, and I’m not a big person."
Cons: "Some of the seats have no cushion effect."
Pros: "Customer service was great."
Pros: "I was blessed to have first class. My first time ever. I loved the seat and leg room. My electronic ticket and check in was easy and what a treat to have the pre check. So easy to get through security."
Pros: "Everything about the fligh was excellent."
Cons: "The ONLY thing that spoiled it was an unusually long wait for bags once we arrived home. Why you would have 6 flight coming in to the same carousel I will never understand. To wait for more than 45 minutes to see the first bag come down is awful & put a huge damper on an otherwise stellar flight."
Cons: "Zero space, no assigned seating, unhelpful crew."
Pros: "Very Smooth and comfortable."
Pros: "Good prices, nice staff"
Cons: "Way too hot on the plane. THE WHOLE TIME."
Pros: "Clean plane. Plenty of leg room."
Pros: "The level of speed and efficiency. Good customer service."
Cons: "No TVs."
Pros: "Food and service rated top for first class"
Cons: "Seat belts very short in first class. Bathroom smells over load!"
Pros: "There wasn't entertainment in my flight, and I didn't buy any of the food,so I really can't rate that. However, the flight itself was fine, nothing great, nothing bad."
Pros: "Very easy connecting in the Sun County terminal in Minneapolis. Gates are close together and there are many restaurants."
Cons: "No complementary food, no complementary entertainment, older plane."
Pros: "The crew was very responsive, attentive and kind. The pilot kept us informed as things caused delays. I lucked out and got a seat that was close to the front of the plane, even though it was in the middle. I was expecting to have no free beverages including water and thought there might not be food service at all, but there was. I got a good price for round-trip, non-stop flight."
Cons: "The check-in process was anxiety producing. I'm used to getting an email reminding me to check-in. When I checked in online I went all the through the process including picking a seat and paying for one bag. At the end it told me there was an error and I was not checked in and would have to check in at the airport. When I called the airline the person was informed and helpful. However, I learned that i should arrive 2 hours before my departure time and that the check-in desk would close 45 min before the flight and I would then not be allowed to board if I had not checked in (even if I was standing in line waiting). It was alarming that I learned this accidentally. Finally the flight took off late and there were many empty seats, but the crew did not inform us of that."
Pros: "Not a full flight so there was a bit extra room"
Cons: "Small seats and little leg room"
Pros: "Love that Sun Country is at the smaller terminals with less crowds ! It was a cheap ticket and the flight was fine -- no complaints. It's no frills -- be prepared to pay for anything you want (in flight entertainment, snacks, seats at the front of the plane, etc.) but that's fine with me."
Cons: "Sun Country -- please keep those nasty cheeseburger smells off the plane. If you're going to sell a hot snack, please pick something that won't stink up the plane. The free smell does NOT encourage others to purchase it !"
Pros: "On time and friendly employees"
Pros: "It was a direct flight."
Cons: "We were late departing and arriving, which created a problem for a meeting I had to attend. On top of already being late the exiting of the aircraft was poor. No announcement was made for wheel chair people to wait until the end, and naturally held up the exiting of the aircraft. This was my first experience on Sun Country and the flight attendants allowed people to use the bathroom in the front of the aircraft, but at hour 3.00 when i walked up to use it - i was then told to go to the back. After I watched many people for HOURS freely use it. Not just when the cart was in the aisle either. Just not consistent in their directions and follow through making it confusing for passengers. There was no wifi, so I couldn't work and there was no entertainment on board. I won't be flying Sun country again."
Pros: "Not much at all."
Cons: "Return flight delayed to combine with other later flight. Then they up'd the departure time of new flight by 40 minutes at the very last moment. Most people had no idea that departure was moved up or that boarding had started. They started to threaten to depart w/o passengers not yet at gate. VERY POOR customer service. Only one working bathroom in the back of the plane."
Pros: "Attendance were helpful with elderly parents."
Pros: "The flight was fine. On time, even with some weather in MSP."
Cons: "I tried to check in on-line, but I was unable to because I could not make a seat selection. All I was offered were upgrades. I had already been assigned a seat when I booked. So I had to check in at the airport and was on the standby list for a while."
Cons: "Flight was continuously delayed, had to take a packed bus from the gate to the airplane... not sure why because nothing was explained, everything was a surprise. Had to board the plane in the windy, cold outdoors then sat on the plane for another hour waiting to take off. No free beverages were offered - not even water or blankets or eye masks to make the late night flight somewhat managable after all the delays."
Pros: "Bumped up to row 4"
Cons: "Hard to reach restroom."
Pros: "The whole flight overall was great thanks"
Pros: "clean plane and legroom good, esp. for tall person."
Cons: "On return flight, gates changed without any announcement. About 1/2 hour before return flight boarded they announced there would be no bathrooms on flight available. This would have been prohibitive for me flying that flight. Situation was rectified and they got two bathrooms working but it caused a great deal of undue stress. Is flying without facilities even legal?"
Pros: "They let us sit in the exit row to & from, therefore we were able to board right after first class."
Cons: "This is not Sun Country's fault, just FYI, that MN/STP has TWO rental car returns for the TWO terminals, so use the same one from which your flight departs..."
Pros: "Able to get a flight on less than 12 hours notice. Emergency was Delta's meltdown. The crew was quick and efficient from check-in to boarding to baggage claim."
Cons: "The only reason I don't fly Sun Country more often is a more restricted flight schedule. That said, I'm going to get flexible and check Sun Country first."
Pros: "One of crew was very rigid and refused to take my cup Until it was 'time' to do so."
Cons: "The loud mother behind me with 3 noisy young children, one of whom kept kicking the back of my seat. Crew was no help."
Pros: "For only $15 more I upgraded to a seat with more space and was very comfortable. With the baggage fee only $20 (not $25 like other airlines), I was very happy with the affordable upgrade."
Pros: "The plane was bigger which allowed everyone to have more room to get comfy and sleep since it was a red eye flight."
Cons: "Nothing really, it was a god flight, there was just nothing spectacular that stood out good or bad."
Pros: "We where about to land at the airport in Minneapolis the flight tool off again, I think there was another flight that was about to land, And the way the pilot took off was perfect. I was impressed so impressed. Our flight from Washington DC too was very smooth take off and landing. I highly recommend"
Pros: "Pleasant stewardesses, grateful that military personnel were boarded first"
Cons: "We booked our reservations months ago, and yet we were seated on the last row, which couldn't be reclined,, directly across from the siingle, smelly bathroom. The entire flight was uncomfortably warm throughout and noisy with babies, but the latter cannot be helped. We were boarded a half hour late, and then we sat on the tarmac for almost another hour, again in a hot, airless cabin because of threat of storms in DC, our destination, and yet there hadn't been any morsel of storm, we learned, upon our arrival. We will likely never fly SunCountry again unless the cost is greatly less what other planes charge."
Pros: "-efficiency of boarding -friendly crew -small airline means transfer in Minneapolis was just a few seconds walk -ticket price"
Cons: "-rock hard seats, bad even for coach, but I'll bring a cushion next time"
Pros: "On time"
Pros: "They don't nickel and dime you. Very pleasant staff."
Pros: "The flight arrived 10 minutes early"
It left on time and arrived a few minutes early. The whole process of checking in, seating (got my upgrade thankfully!), and the meals (superb multi-grain healthy salad) were great. It arrived on time (actually a few minutes early). American continue to keep up its promise of customer service. I love being part of the American traveller family.
Pros: "My flight was canceled and I don't know when or how much I will be refunded. The flight was canceled due to "maintenance" and they booked me on a new flight...for 16 hours later on the NEXT DAY. That was not acceptable for me and my travel companion since we have work today. There were no other flights and rental cars were scarce. I was able to book us tickets on a bus, and incurred costs for the bus tickets and the transportation to the bus stop. I want to be compensated for those costs AND refunded for the price of the ticket."
Cons: "Everything. There was also a lot of miscommunication about how my gate checked bag would be handled. Once I got back to Austin, my husband had to drive all the way out to the airport to retrieve my bag because they were not able to give it to me in Dallas. It was a huge inconvenience all around."
Cons: "Departure time kept changing."
Cons: "Wheel got stuck during takeoff. Had to fly standby to get home. Originally told I would not get home that day. It was 8 am"
Cons: "Sat on runway when we landed took forever to get to gate. Late on a non stop w good weather"
Cons: "They could at least announce boarding group 4..."
Pros: "We were given sandwiches and drinks when our flight was delayed."
Cons: "We boarded our flight and then told there are maintenance problems. Our flight was delayed 4 hours."
Pros: "Nice aircraft once I got to Texas. From my hometown the plane was kind of old."
Cons: "Well they lost my luggage after my original flight was delayed 2+ hours. Rebooked my flight but never communicated to me whether they would handle my bag transfer or if I needed to go get them myself From the baggage claim to put into the correct flight. So I had no clothes..."
Cons: "The communication to the passengers. Our flight kept getting delayed every 30 min. They kept telling us different reasons. We were supposed to take off at 2:40pm and we waited every 30 min delay until 7pm. We have kids so we had to get home. We ended up renting a car and driving to Austin."
Pros: "Really easy boarding and flight. Great in flight entertainment options."
Pros: "The screens allowing us and our children to be entertained in the plane."
Cons: "Not had our plane delayed for over an hour."
Pros: "Movies were great!"
Cons: "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."
Pros: "The window seat of this plane is so closely placed to the window that you can hardly sit straight up and down. Food is non existent and one drink offered in 4.5 hours is bad service"
Cons: "Virtually everything"
Pros: "Nothing, flight was delayed 3 hours"
Pros: "The flight was on time. The crew was friendly."
Cons: "Too little legroom."
Pros: "The customer service on British Airways is excellent. The meal served on the overnight flight was wonderful."
Cons: "My original flight was rerouted due to a connection delay. They lost our baggage due to rerouting our flight from American airways. We were told that our bags would be delivered the same day and we are still waiting on our bags."
Pros: "The boarding was quick and easy as well as the crew was friendly and accommodating. Great end to a fun weekend away."
Pros: "I liked the wide and spacious seating."
Cons: "Due to the planes running late we had to board the plane without the plane being cleaned beforehand. I had to ask a stewardess to wipe down the crumbs and spilt coffee on my seat before I could sit down. It was REALLY disgusting!!! There was crumbs all over the seats, Seatbelts and floor."
Cons: "Flight was delayed an hour. Poor communication with passengers during the process."
Pros: "Liked the flight. Very nice crew."
Pros: "I arrived in Sydney the day I was supposed to. Everything else was a let down and was not what I paid for."
Cons: "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. We were booked on virgin America and then United for the international flight. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. Virgin America honoured our 2 bags, but united refused to. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."
Pros: "Same as above."
Cons: "entertainment monitor for my seat did not work at all. also on all flights: I was not aware one needed one's own headphones to hear entertainment."
Pros: "Excellent flight. No complaints!"
Pros: "Quick smooth flight"
Cons: "Everything went well with this flight."
Cons: "Flight was delayed 2 hours, then moved to the next morning at 6am. Before we got to the hotel, the flight was pushed back to 8am. All for mechanical reasons. We've flown this route before, and have had an abnormally high number of mechanical issues. They seem to use older planes for these shorter flights, and it really shows. Technology could really help ease these situations. American's app does not allow you to look at rebooking options, so we had to stand in line for a solid 30 minutes to speak to an agent. Since it was the last flight of the night, there were only 3 agents there to help an entire plane's worth of people. Calling American didn't help. They couldn't help with hotel/food vouchers. These types of vouchers seem like something else that could be distributed through the app or electronically, eliminating the need to stand in line and grow increasingly frustrated. To add to the fun, the vouchers were not event enough to get a hot dog and drink for dinner, then a coffee and pastry for breakfast. Once we got the vouchers, trying to get to the hotel was a disaster. They had 1 van, so they could get about 10 people every 30 minutes. We just took and Uber, and were eating in the restaurant by the time others were still arriving from the shuttle. There was no one from American there to help coordinate with the hotel or shuttle. We were like blind sheep wandering around looking for the van. Finally, arrive for the flight the next day, and they start boarding about 10 minutes before the 8am takeoff time. So, of course, we were late getting off the ground. Then, when we arrived in Dallas, our gate was occupied by another plane, so we got to sit on an old plane for an extra 30 minutes until another gate opened up for us. Really, other than crashing, not much else could have gone wrong. Made American look completely incompetent...which is happening more the more we use them. Next time, I'll pay a higher fare to fly with Southwest."
Pros: "Very smooth fast check in"
Cons: "The food"
Cons: "My flight was delayed an hour plus and I missed my rental car reservation. So now I'm stuck wih no car."
Cons: "I bought travel insurance as I do with any trip. I have a complicated family emergency that forced me to call off the trip. Being that I bought trip insurance, I felt good. Well turns out they make you jump through so many hoops that your travel insurance fee is useless. I sent a letter to Allianz (the company that handles the travel insurance) and blasted them for their insensitivity in a difficult time. Going forward, I will not be purchasing travel insurance in the future. It may sound irrational but if you think about it, travel insurance is the tax on gullible people. You hear travel insurance and one assumes that if you spend the extra money on the insurance and something comes up, you can at least get much of your money back. Don't count on it! It's a 1/1000 chance they will do the right thing so the odds are not in people's favor. If you want to be smart, use the money you would have spent on travel insurance on some pre flight cocktails at the airport bar. Air travel is hellish enough without scams like Allianz!"
Cons: "Flight was cancelled"
Cons: "The fact that we didn't know we were supposed to go to American Airlines to acquire our boarding pass. A heads up would've been appreciated."
Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Pros: "Great crew."
Cons: "1 hour delay turned into a 3 hour delay. We waited at the airport for more than 4 hours and could've used that time to explore Chicago instead of rushing to the airport only to board, de-plane, and then board again. No vegetarian options were given for food."
Cons: "Was very stuffy and hot. Plane never cooled down."
Pros: "There were no seats available together so we were upgraded to the extra room seats so that we could all sit together. As a mother flying by herself with 2 children, one of whom is on the Austin spectrum this gesture of being able to keep us together meant so much to all 3 of us. Thank you"
Pros: "I was traveling with two teenagers and originally there weren't 3 seats together. When we got to the gate they had reassigned our seats for us to sit all together. I appreciate that."
Cons: "We had already pulled out of the gate to leave when the captain informed us the plane had maintenance issues and we had to wait for a gate. We waited. When we got to the gate he announced the crew had timed out and that we should take our things and get down to wait for more information. Once at the gate we were told they were trying to put a new crew together for us, including the pilot. While we waited they did provide good quality deli food for us. I appreciate the food but the 5 hour delay, I did not appreciate."
Pros: "I got these flights for dj jobs I had under a us p2 visa. My original flight to dallas was delayed from 12:56 to 8pm which would of landed me in dallas at 2:21am but the club Fat Rabbit closes at 2am Which in fact was a 1300 (US dollar) loss. I re booked my ticket to Austin from Vancouver this morning because the only reason to go dallas was my job. Was supposed to fly in have dinner play music get back on the plane n go Austin but going to dallas was irrelevant and a 7 hour delay was absolutely ridiculous."
Cons: "The fact I lost 1300.00 us has pissed me off I'm contacting AA about this I have my visa papers n contracts to show proof if not action is taken i will be contacting a lawyer"
Pros: "Permiten facturar el equipaje de mano ya que el vuelo suele ir bastante lleno."
Cons: "No hay tolerancia con los kilos facturados. El equipaje pesaba 51 libras y me hicieron quitar peso para después aceptar que facture ena puerta de embarque."
Pros: "New plane with leather like seats and good entertainment system."
Pros: "once i was allowed to board the flight attendants were kind and apologetic"
Cons: "they overbooked the flight. when I asked for clarification about what I should expect, people at the gate were rude for without provocation. They told me I had no seat and were unapologetic about their mistake. when they, at the last minute, said there was room, they assigned me a seat that was already taken."
Pros: "Crew were friendly and helpful, the magazine was worth reading and the flight was smooth and on time."
Cons: "The seat felt like a wooden block was strapped to my back."
Pros: "Checkin was fast. Crew is always pleasant."
Cons: "Seats are uncomfortable. I chose to upgrade my seat and was charged but i couldnt see any difference between my seat and anyone elses. I dont understand how it works. Then I was refunded the upgrade amount..."
Cons: "Sat on tarmac for 1hr and 20 minutes since tower mix up and plane was bigger so confusion on seating. I feel stressed cause I will be missing a full day of work because of this delay and pretty pissed off. Would like some sort of compensation"
Pros: "the crew was nice and helpful, the seat had a lot of room"
Cons: "The plane seemed old and didn't have the features I expect in first class"
Pros: "Everything was on time. American sometimes has free movies you can watch"
Cons: "Nothing. Everything was good"
Cons: "No snack"
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Inexpensive way to get to Florida for a weekend. No frills, but as advertised.
Worst plane ride ever. So uncomfortable and it ran late was just not a great company for us
Pros: "Direct flight"
Cons: "Online check in, we’re charged for everything, EVERYTHING. For that I’ll take a connection next time"
Cons: "Great crew and smooth ride"
Pros: "The gate crew was absolutely wonderful. They made the delay bearable. The were very entertaining and friendly."
Cons: "The delay. Couldn’t be helped, but still annoying."
Cons: "Seats are uncomfortable"
Pros: "Crew was very friendly."
Cons: "No complaints."
Pros: "Fantastic! Smooth sailing!"
Pros: "Flight attendants were great."
Cons: "Bag check agent could have been a little more friendly."
Cons: "Flight itself was great. Seats are very narrow"
Pros: "The price was excellent."
Cons: "The flight was delayed for two hours."
Pros: "Crew was nice for the most part."
Cons: "Didn’t leave on time. Would be nice to get something complimentary for all the wasted time. Would like to be able to watch something"
Pros: "Crew was friendly and helpful"
Cons: "Offer at least water at no charge."
Pros: "The boarding wasn’t smooth, there were 3 women at the podium listing zones and it was very mumbled and low, quite hard to hear despite the small area dedicated to Allegiant passengers."
Cons: "The women at the podium listing flights could have been friendlier and more customer service oriented... there was a lot of mumbling into the speaker for boarding ... and the person kept giggling into the mic. Once past boarding, everything was great !"
Pros: "Great fares even for last minute booking."
Cons: "Services and comfort as expected for the price."
Pros: "Definitely the price. Boarding process was pretty quick. Flight attendants seemed nice."
Cons: "Left a little late, but still arrived on time, so that was okay. Seats aren't the most comfortable, but that's expected. Was still able to get a little nap in."
Pros: "Efficient, direct flight, outstanding price, quick boarding, left late but arrived on time"
Cons: "Nothing. I did not try food or entertainment on this flight."
Cons: "Fight was changed then late"
Cons: "The airports restaurants closed and security shut down as well. We were prisoners in the airport with only a vending machine. Unbelievable. Believe the Allegiant Air stories from 60 Minutes. The stories are true."
Cons: "Bags charge for 105$"
Cons: "flight delayed 3 times didn’t leave until 11pm 3 hours late last delay because pilot was late. didn’t get home until 3am."
Pros: "The check-in line moved quickly and our representative was very friendly and encouraged us to download the app rather than pay for boarding passes. Good experience all around"
Pros: "direct flight"
Cons: "EVERYTHING is extra payment, even a small carry-on; water $2!!!; seating is extremely cramped"
Cons: "Ground personnel"
Pros: "I’m 5’10- tall for a woman but average height I’d say overall. I was so cramped in that seat that next time I will choose another airline to get more rom."
Cons: "No free water?! That’s just cruel considering the flight was over 2 hours."
Pros: "The service is not extravagant but completely adequate. Also, it is very consistent every time I fly them."
Cons: "Nothing at all."
Cons: "Lands in South Terminal of Austin’s airport, meaning you have to shuttle 8 miles to get to main terminal or long term parking. Unbelievable! Very inconvenient..."
Pros: "Boarding at the new Austin South terminal was a breeze!"
Cons: "It's ridiculous to make passengers keep their personal items on the floor when most of the overhead lockers are empty. Ridiculous and dangerous."
Cons: "We were moved gates a few times. Delayed a few times, finally on a plane and they deboard the whole thing. No one seemed too apologetic at all. Pretty much who cares, after spending money and being moved all over seeming like they cared would've been nice."
Pros: "Crew was nice"
Cons: "No wifi"
Pros: "They offered a direct flight from Cincinnati to Austin. The price was good, even though they charge for carry on."
Cons: "They land at the Austin airport, kind of. Once we landed they took us to a Remote terminal which required waiting for a bus to fill up and then take you back to the actual airport. There was no quick way for the bus to return and it has to drive for 15 to 20 minutes to get to the main airport. I took 1 complete hour from when I landed to when I got in my car in lot D."
Pros: "other airline seats are concave, forcing my back in to a painful posture. I'm 5'2", 120 lbs, so I'm not the normal body; but I just can't imagine who finds concave comfortable. Thank you Allegiant for a chair with a more-flat back."
Cons: "I was surprised with the carryon fee and wondered if I would have to pay fees to use the toilet. I didn't use it, so I don't know."
Pros: "Quick boarding with priority access Friendly staff"
Cons: "Unclear boarding instructions. Both flights roundtrip were delayed about an hour. Wasn't advised of seat changes and reasons why. Mobile passes were unavailable due to a system issue gate attendants had to check manually. Bring own snacks or eat before flight and provide your own entertainment. Seats not reclining are uncomfortable. Not suitable for someone with back issues. First flight was uncomfortably cold return flight was uncomfortably hot."
Pros: "Well, it was a somewhat inexpensive flight out of a convenient terminal."
Cons: "I say somewhat cheap, because by the time they ala carte everything, it's not so cheap anymore. As in no longer cheap enough to justify the bare bones service. The flight attendants are basically candy salespeople. I typically need help putting things in the overhead bin, but the flight attendant actually told me it wasn't her job. That indeed may be the airline's bad policy, but she also thought her way of expressing it was appropriate, which it is not. That has to come straight from the top. Also, what kinda janky airline doesn't serve complementary water. Probably the biggest deal though was that my flight was delayed for 2 hours both ways due to a maintenance issue. I know air travel is fairly safe, but given the track record of both Allegiant and Airbus, I was a little worried during the flights. Even though this particular route is convenient for me, I'm going to avoid Allegiant."
Pros: "The idea of a more competitive airfare. New South terminal in Austin is nice. Parking is cheaper. Food truck and outdoor seating are nice."
Cons: "No wifi. No entertainment options. You have to pay for snacks and regular drinks- even water."
Cons: "Not to be helped, but was a bit bumpy."
Pros: "My book"
Cons: "The seats"
Cons: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."
Pros: "Flight attendants were very respectful and courteous."
Cons: "Last 10 minutes of landing the plane was very very rough. A few people had to pull out the barf bags Lots of speeding up and slowing down. Ups and downs. It wasn't turbulence but it felt like it."
Pros: "Low cost, great service, arrived 20 min early"
Cons: "Seats were kinda tight but I'm sort of used to that"
Pros: "flight took off on time"
Cons: "My flight to Vegas was cancelled the day of the trip, so the trip back did not exist for me. How does an airline do business this way? I had hotel booked and lost out on money."
Cons: "I paid more to be upfront so I could get off plane faster but there was no room in overhead because people had put their carry on and personal items. I also didn't like that drinks weren't complimentary, especially beings that it was a 3 hour flight."
Pros: "Evertything was on schedule ."
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Cons: "Muy mal aerolínea"