Daily cleaning, installation of cabin HEPA filters on flights from Louisiana to El Paso
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Scores according to KAYAK customer reviews
Pros: "Best part was that the flight was only 30 minutes, short and sweet."
Cons: "Cheaper drinks lol"
Pros: "The lady boarding people was really good. Got people to willingly check bags on a full flight and was positive and friendly."
Cons: "Plane was smelly. Attendants gathering trash after food and drink was poorly timed and awkward. They seemed either tired or not interested."
Cons: "Immigration and customs along with baggage claim was a mess. They need to get it together. It should have been more streamlined and the lines are ridiculous."
Pros: "I was able to charge my phone in flight overall it was a quiet flight for mud day"
Cons: "Inflight wi fi was not working available purchase meals / snacks were extremely limited Staff announcements were muffled and usually glib"
Pros: "Great crew"
Cons: "At ponta delgada and my bags are no where to be found"
Pros: "It was an easy flight and checking was amazing!"
Cons: "My legs were super cramped and the flight attendant doing drinks was rude."
Pros: "Smooth easy flight, nice new plane and friendly crew"
Cons: "Making my connection would have been better & customer service was not good at all"
Pros: "Bags were waiting at baggage claim"
Cons: "One hour delay but overall it was good"
Cons: "What food? Alaska Airlines doesn't feed the cattle. Even the Salmon I brought back, one was semi frozen, expected that... The other was not frozen at all??? What's up with that??? Leave that one out on the tarmac or what??? Doesn't matter what "AGREMENT" Alaska Air has with any airlines. Make you go through TSA again and there isn't enough time to catch a flight 60 minutes later. Much less get bags and check in again. I"m look for a different air carrier. Alaska Air is a mediocre airline and it's okay for them. That landing included a few bounces. The pilot came over the com talking about a great landing. I'd hate to see one of his bad landings."
Pros: "Movies on the plane."
Pros: "I was surprised how nice and professional the staff was."
Cons: "Comfort? You have to pay for leg room. Otherwise your knees are in the back of the seat in front of you. Food? What food? They offered trail mix. You have to buy the cheese platter. After buying the leg room upgrade. forget it. Entertainment? What entertainment? You have to buy the entertainment player. Seriously? After Alaska Airlines nickel and dimes the customer to death?"
Pros: "We got through the airport quick, they took my luggage when I had less than an hour to board, friendly crew."
Cons: "No complaints."
Pros: "Again I had premium sitting, very comfortable. I did have a meal, coconut chicken and jasmine rice. It was tasty but I wish they had given out a packet of soy sauce."
Cons: "There were fewer people on this flight and I had the whole row to my self. Unfortunately I was in row 6 behind 1st class that had the pullout trays. So I was not able to lift the arms in between the seats and stretch out."
Pros: "On time."
Pros: "Alaska Airlines provides good customer service...but I truly like Kayak because you offer the lowest prices. Thx!"
Cons: "It was all good. Flight left on time and no long line at the service counter when checking-in my luggage."
Cons: "Wider seats, sitting in middle seats is miserable to sleep in"
Pros: "Great airline"
Cons: "They gave so little time that there were no other good options on any airline left to get to Vegas. And to top it off, while they fully refunded my flight, they only provided me a voucher worth less than half another flight as compensation -- yet I completely missed my vacation because of their fault. Very poor handling by Alaska."
Cons: "My only complaint is that after it was announced that internet was available, the next hour was spent with the internet going in and out. No big deal, but obviously not a perfect system."
Pros: "Flight was on time Staff and crew were curtious and professional Aircraft was clean"
Cons: "Some complimentary snacks would be nice"
Pros: "Boarding was very nice, she said my name, nice detail. Boarding was very efficient."
Pros: "Refreshment and entertainment"
Cons: "Nothing really"
Pros: "Seat pitch reasonable"
Cons: "Return flight was 1.5 hours late."
Pros: "We left Portland on time and arrived a little early in San Jose."
Pros: "Very delayed flight and bags late"
Cons: "My ala cart bag was placed with checked luggage so I had to wait, but I got home safely."
Pros: "Friendly staff"
Cons: "Seats were small and uncomfortable"
Pros: "Staff were efficient & helpful. Flight was on time. Very smooth landing."
Cons: "Plane was noisy."
Pros: "Service was good, airlines was comfortable."
Cons: "Biggest problem was my flight was delayed two extra hours. I had already flown 15 hours and had a 7 hour layover at the airport, so an extra 2 hour layover was painful. It apparently wasn't the airlines fault; due to extra traffic, the roadways were congested with airplanes, but regardless, I had to wait an additional two hours for my flight, for a total of 9 hours sitting at an airport with nothing to do."
Pros: "Overall the options & attendants were good"
Cons: "One of the attendants wasn't so nice. Watching her pour drinks, one would be full 's one half, she would have her favorites sort of speak. Attitude. Of those who had the half full glasses asked for more, the attitude came out, she would give them more with a snip. Of course those others she would gladly with a smile. I checked my suitcase in as we had a 'full flight' & never got my $20 voucher. Yet there was plenty of overhead space that I saw. So that was a waste of time on both counts."
Pros: "Crew was very friendly and engaging, even for late in the day."
Cons: "Consistently behind in communicating to passengers that delays are coming. We were informed that the plane was being delayed well after the boarding time had expired on the board. Seems like a pretty simple concept when your plane isnt even on the ground yet for your next flight...come on Alaska."
Cons: "Printed TSA Precheck on wrong boarding pass. Customer service verified it was entered correctly. Told to reprint at airport and would be fixed. It was not and nearly missed flight waiting at ticket counter."
Pros: "Nice crew."
Cons: "A 5 1/2 flight and just a tiny bag of pretzels. Bring back meals to flights, with NO extra charge up front or on flight. Planes with tv's built into seats are better. On cross-country trips, movies should be free as well as WiFi. These extra charges are proposterous."
Cons: "NOISY, OBNOXIOUS OUT OF CONTROL CHILD IN BACK OF ME"
Pros: "The staff was great, the food choices were good too. I like healthy food choices."
Cons: "The in flight entertainment is $10 on top of the $50 I spent on checking my bags. With Other airlines, Both were included at no extra cost."
Pros: "Great experience over all. From the time i booked my flight to the point i landed. Thank you. I will fly more often with alaska"
Cons: "No food was served."
Pros: "Finally got to Anchorage"
Cons: "Bypassed by crew members for drinks two times and delayed arrival by nearly 3 hrs from originally scheduled."
Cons: "US Customs was very rude."
Pros: "We loved the crew on board our no frills flight. But we remember fondly those days when planes had more legroom, meals were complimentary, and in flight movies did not require rental of a player!"
Pros: "The phone charging plug was useful. Also the free short films were nice."
Cons: "The stewardesses kept racing down the aisle and bumping my arms. I also got bumped with the refreshment cart twice."
Pros: "I am a tall woman and rarely ride in an airplane without my kneecaps brushing the seat in front of me in coach. Not sure what Alaska Airlines is doing differently, but I had knee-room to spare on my flight to Seattle!"
Cons: "Upon our arrival in Seattle, it seemed that the gate wasn't quite ready for us and we spent a restless few minutes "getting docked" for departure."
Pros: "On time and professional"
Cons: "Every time I see smaller snacks"
Pros: "The airline offered for an earlier flight to be taken for $25, this worked out awesome for me. I landed at the time I would have been leaving."
Cons: "The entertainment / video must be purchased."
Cons: "Loved it!"
Pros: "Social distance and crew was very nice."
Cons: "So professional during this pandemic. I felt safe the whole time. Slept like a baby, the flight was so smooth."
Pros: "Being on time"
Cons: "Nothing you guys did great thankyou so much."
Pros: "Being on time with everything."
Pros: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Cons: "Nothing really. Flight was quick."
Pros: "Flight attendants were nice"
Cons: "The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all."
Pros: "See previous comments."
Cons: "See previous comments."
Cons: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."
Pros: "The crew was light spirited. Took the angst out of the long stressful wait"
Cons: "Punctuality. Flight was 2 hours late"
Pros: "Great and faster"
Pros: "Nice service"
Pros: "Crew were friendly. Food was ok. Gave us lunch, snacks, warm cookie and sandwich/dinner for 9 hour flight. Needed all of it."
Cons: "Space would have been really tight if not moved to bulkhead."
Pros: "Crew was awesome. Very friendly."
Cons: "I’m 6 foot tall and I found my seat space feeling crowded. I found myself wishing for just 2 more inches of legroom. It feels that airplanes are being built for quantity of passengers, not quality of flight."
Cons: "Late boarding. Slow de-boarding."
Pros: "Nothing. Delta cancelled the flight with no explanation, and ruined our last day in Omaha."
Cons: "An explanation as to why the flight was cancelled, as well as help with finding alternative accommodation. We had to fly back very early via Atlanta, and spent the day in transit, which forced us to cancel a reservation in Omaha and erased our ability to enjoy the final day of activities there."
Pros: "Timing was good"
Cons: "Plane was too small. Attendant was almost nonexistent."
Cons: "Uncomfortable chairs for a three hour flight"
Pros: "Delta Flights are always enjoyable and the staff is always treats you with courtesy"
Cons: "The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading."
Pros: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Cons: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"
Pros: "Snacks that include a dairy free option like the kind granola bar"
Cons: "We were delayed like crazy."
Pros: "It was a pleasant experience. The crew were very friendly and professional. Their entertainment system and movies etc on-board was very good. Food was great too"
Cons: "Nothing really. A bit more leg room perhaps. It seems delay flights have the shortest leg room when compared to other airlines."
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Pros: "No entertainment and no food other than snacks."
Cons: "90 minute delay leaving LAX. Stuck on plane. 30 minuet delay getting to gate after landing at SFO. Stuck on plane again."
Cons: "Our flight was changed/delayed because of smoke detector problems!! We lost a whole day on the trip and we are very upset"
Pros: "Nothing at all."
Cons: "The fact that this is the second time I’ve been stranded at my layover city without a flight out. Also, the second time I had to rent a one way car and drive through the night to make my morning meeting. United is the worst."
Pros: "easy but long day coming home"
Cons: "however on the initial trip to cozumel we where rerouted from kc to huntvilles therefore missing our connecting flight to cozumel so the airline was accomodating and reseated us on a flight to cancun instead and I was thankful but i know that that flight was cheaper when i booked this but i didnt want to make the treak to cancun and bus and then ferry to cozumel but ended up doing that anyway is there any way at all to be compensated for the diffrence I am not upset at all but that made for a really long day getting there Just putting it out there"
Pros: "Everything went smoothly."
Cons: "The row I chose for a seat was next to the bathrooms. Those seats don’t recline. Found it it’s very hard to sleep sitting upright. That made the flight and the first day of my international trip difficult. It would be nice for the sites seat selection feature to include such nfo on seats. I paid nearly $2000 for a shitty seat."
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Pros: "Flight crew was friendly."
Cons: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Pros: "You go up. You go down. It's over before you know it."
Cons: "waiting on the tarmac for 40 minutes"
Pros: "Crew and being able to watch movies."
Cons: "Cost of flight"
Pros: "Courteous crew"
Cons: "Not enough room. Older plane model. No screens for entertainment."
Cons: "Flight delayed. Had to hurry to get to my train."
Pros: "Complimentary meal and entertainment, very good service from flight attendants."
Cons: "Seat 43B?! I checked in 12+ hours in advance."
Pros: "Had to go through an extra random security check before boarding along with several other passengers. Looong flight, but expected when traveling that distance. Slept and watched movies. Best part: the pilot pointed out that Greenland was visible outside our windows as we flew over."
Cons: "Nothing. It was a smooth flight. Very comfortable."
Pros: "Complimentary snack mini-meal. Early departure and arrival. Availability of extra seat and elbow room. Free movies."
Cons: "Entertainment screen would not tilt to comfortable angle when passenger in front of me reclined his seat, and the screen/system stopped functioning properly near end of flight."
Pros: "Got a window seat, my luggage arrived with me"
Pros: "Great staff, polite and helpful"
Cons: "Small seats"
Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"
Pros: "Friendly but efficient. Allowed me to keep my bag with me without a fight."
Pros: "Helpful attendants and speedy boarding."
Pros: "Video screens at each seat!!! Thank you Delta!"
Cons: "Nothing, everything was great!"
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "The boarding process is always horrible. Folks crowd the gate before their class is called. It creates anxiety and edginess. Never a good way to start a trip. While it always goes relatively quickly I feel it should be more organized and folks made to follow a system. Cramming right up against the ticket counter doesn't do anyone any good."
Pros: "Reassignment was pretty easy."
Cons: "No accommodations were available for overnight stay due to delayed flight."
Pros: "Length of flight was good, one of the flight attendants was very nice"
Cons: "Flight attendant arguing and having words with a passenger BEFORE the flight even took off was very alarming, the attendant had walked past the seat, we saw her face change, she halted and walked back to the passenger and a very heated and negative exchange ensued, then another flight attendant came out and threatened to evict the passenger from the flight, this was before the flight even took place .... all passengers were like just remove them already ... t his is a short flight and most of use were connecting from a long flight from overseas ...."
Pros: "Delta provides the best service I can think of. Even the babies in economy class stopped crying right after they realized they were flying with Delta. :)"
Cons: "I wish they would provide more entertainment options even for shorter flights. Let's all have free internet. Come on, it's 2016. Even for 20-30 mins free internet per flight would be great."
Cons: "Paid for Comfort+ at the Kiosk. My app said I had a Comfort+ seat, but at boarding found out I had two (yes, two) non Comfort+ seats assigned to me. Had to call and tweet to get my payment for Comfort+ back. All in all a very poor showing for Delta's seat assignment and reservation system."
Pros: "Smooth ight"
Cons: "Need to add cabin service"
Pros: "The cleanliness and the seat arrangements"
Cons: "Snacks could have been given & Small bottled water."
Pros: "Always a friendly crew"
Cons: "A slight delay that they could have been quicker to alert us of"
Pros: "Entertainment Screen in the seat back in front of me"
Cons: "Deplaning. On one of my other flights this week they released us 3 rows at a time to limit social distancing. Thought that was going to be the norm but I guess not."
Pros: "Ground crew was great, they kept us informed about our 3 hrs delay"
Cons: "Get a crew in in less than 3hrs Some people has plans"
Pros: "Very friendly"
Cons: "Everything was perfect"
Cons: "boarding, seating, entertainment"
Cons: "Wheel got stuck during takeoff. Had to fly standby to get home. Originally told I would not get home that day. It was 8 am"
Cons: "Sat on runway when we landed took forever to get to gate. Late on a non stop w good weather"
Pros: "It was acceptable."
Pros: "On time"
Pros: "Awesome Customer Service"
Cons: "Nothing. Awesome Customer Service"
Pros: "Width of the seat is nice"
Cons: "Boarding process is not great and delays while already boarded are terribly frustrating"
Pros: "The screens allowing us and our children to be entertained in the plane."
Cons: "Not had our plane delayed for over an hour."
Cons: "Boarded faster and a bigger plane to put roller bags in the over head bin instead of checking them"
Cons: "Snack options aren’t good."
Cons: "The guy who’s checking me in he’s very kind.he is so nice person."
Cons: "Space in seats"
Pros: "organized boarding, quick and professional, flight crew was awesome, very comfortable flight, much appreciated no"
Cons: "No entertainment options on 2+ hour flight. Would have been nice to have."
Pros: "Pilot sounded nice"
Cons: "Airline Attendant ride. Not 2 me. I stayed away from her seeing how she talked to other patrons. Yelling “get with the program. I’ll be watching you” for simple mistakes made before door of plane closed. Tried to talk elderly woman out of tea because she was lazy and didn’t bring hot water on her cart. Eventually brought it but why try to talk her out of it. Heavy set dark brown tall Attendant on flight 5874 Mesa Airlines. Lost my luggage. More and more friends, family & 1 flight expert says AA gets more complaints. Will try booking with another airline carrier in future unless absolute emergency to take AA. Worth $40.00 or more extra to get friendly service."
Pros: "American Airlines was fantastic. ALL personnel were professional yet friendly. They will be my airline of choice in the future."
Cons: "WEATHER! Any problem we experienced was weather related."
Cons: "Our connecting flight to New Orleans was cancelled and we had to rent a car or wait until the next flight out which was 5pm the next day. We opted to rent a car and Had to cancel our return flight home to be refunded. American Airlines cancelled multiple flights and were in total disarray. Still waiting to see if they will honor the refund"
Pros: "Airplane food was good"
Cons: "I was in the air 24hr, the trip was as good as it gets."
Pros: "Liked the flight. Very nice crew."
Pros: "Helpful crew - courteous in their attitude towards customers and helped tight connections get out of quickly from the rear of the plane. Smile was on for each interaction."
Cons: "Flight was delayed by 50+ mins. The exit row announcement was made twice asking customers to acknowledge verbally which was probably a communication faux pas."
Pros: "The crew and their understanding about our frustrations with delays"
Cons: "Repeated delays. Not AA’s fault."
Pros: "On-bard snacks and service"
Pros: "I arrived in Sydney the day I was supposed to. Everything else was a let down and was not what I paid for."
Cons: "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. We were booked on virgin America and then United for the international flight. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. Virgin America honoured our 2 bags, but united refused to. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."
Pros: "Good service . Timothy was excellent . Hostess ."
Cons: "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
Pros: "On time arrival at destination"
Cons: "No food entertainment or other amenities available"
Cons: "Flight was delayed 2 hours, then moved to the next morning at 6am. Before we got to the hotel, the flight was pushed back to 8am. All for mechanical reasons. We've flown this route before, and have had an abnormally high number of mechanical issues. They seem to use older planes for these shorter flights, and it really shows. Technology could really help ease these situations. American's app does not allow you to look at rebooking options, so we had to stand in line for a solid 30 minutes to speak to an agent. Since it was the last flight of the night, there were only 3 agents there to help an entire plane's worth of people. Calling American didn't help. They couldn't help with hotel/food vouchers. These types of vouchers seem like something else that could be distributed through the app or electronically, eliminating the need to stand in line and grow increasingly frustrated. To add to the fun, the vouchers were not event enough to get a hot dog and drink for dinner, then a coffee and pastry for breakfast. Once we got the vouchers, trying to get to the hotel was a disaster. They had 1 van, so they could get about 10 people every 30 minutes. We just took and Uber, and were eating in the restaurant by the time others were still arriving from the shuttle. There was no one from American there to help coordinate with the hotel or shuttle. We were like blind sheep wandering around looking for the van. Finally, arrive for the flight the next day, and they start boarding about 10 minutes before the 8am takeoff time. So, of course, we were late getting off the ground. Then, when we arrived in Dallas, our gate was occupied by another plane, so we got to sit on an old plane for an extra 30 minutes until another gate opened up for us. Really, other than crashing, not much else could have gone wrong. Made American look completely incompetent...which is happening more the more we use them. Next time, I'll pay a higher fare to fly with Southwest."
Pros: "Very smooth fast check in"
Cons: "The food"
Pros: "Older smaller plane, no wifi"
Cons: "American after 4 hours delay cancelled the flight, AA refused to accept responsibility and refused to book me with another airline (my daughter was having surgery the next day and I was supposed to take care of her) I sent an email asking for them to cover the cost of my last minute ticket with the other airline, and they had refused. I will never fly AA again."
Pros: "Didn't have to turn around & come back like other flight. Still got to my destination in time."
Cons: "hour delay because too hot to land in El Paso, only then did they need to fuel the plane, then realized plane was overweight, made me wonder if making it up or really hadn't thought it out."
Pros: "Timely and prepared flight."
Pros: "expected rough ride due to weather, but flight was very smooth. Pilot was great, and made good time!"
Cons: "a bit of a delay to weather, but that is understandable"
Pros: "No hassle. Drinks provided. No complaints."
Pros: "We made it home."
Cons: "The entertainment system in my seat didn't work. Seat 19D on flight 2580 from MSY to LAX."
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Pros: "Seating was surprisingly comfortable (S80). Left the gate about 4min early. Arrived at destination about 18min early. Full can of soda/juice offered rather than a single cup."
Cons: "Limited overhead storage (S80)."
Cons: "No place to put my purse!"
Pros: "Flight on time"
Cons: "Need better crew the lady serving the snacks looked moody."
Cons: "Sat on tarmac for 1hr and 20 minutes since tower mix up and plane was bigger so confusion on seating. I feel stressed cause I will be missing a full day of work because of this delay and pretty pissed off. Would like some sort of compensation"
Pros: "Great seats."
Cons: "Customer service both over the phone and in person not very helpful to ensure connecting flights were made. Much better experience with Southwest in regards to coordinating delayed flights. AA could have done a much better job to ensure more flyers made thei connecting flights."
Pros: "I was there 35 minutes early at the kiosk, checked in then it said unfortunately you missed your flight."
Pros: "the crew was nice and helpful, the seat had a lot of room"
Cons: "The plane seemed old and didn't have the features I expect in first class"
Pros: "Left on time arrived on time"
Cons: "Air conditioning didn't work on Charlotte to ft wayne leg."
Cons: "Person next to me was talking across me"
Pros: "I liked my seat"
Cons: "There was a stewardess that was very mean and not accommodating when I asked for a mask"
Cons: "Fruit & cheese tray unavailable"
Pros: "The stewardess was very attentive"
Cons: "We waited about 20 min to take off and ended up coming in 30 min. late"
Cons: "When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco"
Cons: "I choosed this very very expensive flight because it was so import to be home in CPH at 9.00 for an important meeting. My flight from Chicago was delayed and nothing was done by the pilots to arrive on time. Despite the delay, I managed to arrive on time to my Connecting flight to CPH - only to realize that I was moved to a later flight. Now I have spent 2.300 USD on a poor flight that do NOT bring me to my destination on time. I am a frequent flyer, and will do everything I can Avoiding United going forward. Never United again"
Cons: "Not being stuck in Houston for 7 hours"
Cons: "United basic economy is worth the price but inability to check in prior to arriving at the airport is frustrating due to the fact they must check to see your bag"
Pros: "Service was friendly and attentive. Pilots handled the plan well and made up the time we lost due to weather delays!!!"
Cons: "The entertainment and bathroom facilities were very dated. The chicken served was less than desirable."
Cons: "Delayed missed connection, lost luggage!!!!"
Pros: "Standard beverage and small snack service"
Pros: "Great boarding and friendly service"
Cons: "Nothing to report"
Pros: "There was limited service for drinks. It’s already very limited normally service. The weather was not bad but was the reason given"
Cons: "Had anightmare will complain to united diect"
Pros: "Service was excellent!"
Cons: "Outdated planes. Service sucked. No blankets. Delta for life!"
Cons: "Customer service for united is terrible and the attendants were rude while we were delayed for 2 hours on the tarmac"
Pros: "On time"
Pros: "United customer service was able to to find alternative flights"
Cons: "My flights going to and coming back from New Orleans got delayed by a large amount of time both ways at nearly the last minute"
Pros: "All good without delays. Great pilot."
Pros: "The trip was smooth sailing. Great staff and on time"
Pros: "Departure was on time"
Cons: "Over charge on passengers luggage and tickets so expensive was on time"
Pros: "I slept the entire time."
Pros: "Everything overall was excellent !!!"
Pros: "Efficiency, punctuality, courteous service"
Cons: "Small aircraft, for the sector."
Cons: "Took too long to get baggage"
Pros: "On time. Enough space ."
Cons: "Not having a pilot. Being in new orleans airport for 8 hours before leaving due to no pilot Missing my original connection flightgetting back"
Pros: "The staff was always very helpful. I carry a saxophone and everyone was always very open to accommodating me, which I really appreciate! Also, great legroom, great pilots, positive attitude."
Cons: "The added fees for food and beverage were a little tough. I would understand if the flights were shorter, however we had several-hour delays in a time period from lunch through the middle of the night, and were not offered any sort of voucher or food item. Then my bag got lost (which I understand with the weather issues that caused delays), but it left me in a city with no clothes, very hungry, in an hour past public transportation hours. Which is not THEIR problem, but I would have definitely appreciated some assistance of some sort."
Pros: "On time flights are a rarity these days. United pleasantly surprised us."
Pros: "Service was great!! Very nice empolyees will be back!!"
Pros: "Was on time everything was great need better snacks"
Pros: "The price was excellent considering it was a last minute purchase"
Cons: "There could be courtesy boarding for military members."
Pros: "Everything went smooth"
Cons: "Bare minimum services."
Cons: "Any comodity you have to pay for on top of already paying for a ticket. No food, no pillows, no blankets, no tv. Rude people at check in. Disappointed with united service."
Pros: "Great airline A+"
Pros: "The crew was great!"
Cons: "It would be great if those with connecting flights could choose their seat for both flights"
Pros: "The wait wasn't bad for boarding"
Cons: "Being stuck in the 4th boarding section"
Cons: "There were no vegan complimentary snacks"
Pros: "They allowed time between boarding groups to cutdown on congestion. Worked great! Never had an airline do that. All employees were very nice and friendly not just all business."
Pros: "I enjoyed the roomier seat."
Cons: "It would be nice to have one of your complimentary snacks gluten-free."
Pros: "The crew."
Cons: "The lack of light beer -- even the beer they had was not cold."
Cons: "The TSA at New Orleans airport was rude"
Pros: "It went great. The service was excellent!"
Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."
Pros: "Uhhh, kinda unsanitary"
Cons: "Could've been much cleaner."
Pros: "Row 10, extra couple of inches is far more civilized."
Cons: "Didn't have the United app downloaded in time, so couldn't use the WiFi. No alternative."
Pros: "The crew was great"
Cons: "Nicer seating"
Pros: "We landed safely"
Cons: "We were delayed to depart. Not enough leg room."
Pros: "Chairs don’t recline"
Pros: "Flight was significantly delayed. The 3 people I was traveling with received $75 vouchers for the huge inconvenience, but I never got that email."
Cons: "Flight was significantly delayed. The 3 people I was traveling with received $75 vouchers for the huge inconvenience, but I never got that email."
Cons: "No reason given for the delay."
Pros: "Seat width"
Cons: "No free booze"
Cons: "Never fly. Never send a messange by phone or email."
Cons: "Expensive food and beverage"
Cons: "We were delayed for over two hours! Then sat on the runway forever. Having to pay for both checked and carry on luggage is ridiculous."
Cons: "Uncomfortable seating,my neck and my back hurts"
Pros: "It was timely no long lines"
Cons: "No free drinks"
Cons: "Luggage was expensive"
Pros: "The price!"
Cons: "I arrived 2 hours before my scheduled flight time but had to wait for at least 15 minutes before anyone came to the counter."
Pros: "Loved it. My new favorite airline and airport."
Cons: "Not a thing"
Pros: "I was thirsty and reluctantly agreed to purchase some water. I asked the attendant if she had andy diet drinks and she said she didn't and then I said oh well I guess I will have to get some water. She gave me a cup of water for free.."
Cons: "I NEVER ONCE saw that I needed to pay for our luggage when I bought the tickets and therefore when I checked in, I had to pay $38 per suitcase. THAT IS TERRIBLE! Also, I had a terrible time checking in and when I purchased my seats, the price went up $10 a seat. I will fly Frontier OJNLY when I HAVE to. I will NEVER make it my first choice."
Pros: "Not much"
Cons: "Late flight and no free water and it took 25 minutes just to get bags after landing."
Pros: "it helps!"
Cons: "Can't be on time to save your life"
Pros: "Understaffed budget airlines - a mess"
Pros: "Friendly and perfect"
Cons: "Web site instructed me to arrive 2 hrs before flight, when I got there there they said I was there too early and would not check my bags"
Cons: "Delayed flight"
Pros: "arrived 1/2 hr. ahead of schedule and extremely fast baggage arrival (including skis)...professional and courteous staff"
Cons: "very uncomfortable seat bottoms"
Cons: "Do you really save money flying on Frontier? I realize the whole industry is corrupt, but it's just not worth flying with a company who has done all it can to take the pleasure out of travel."
Pros: "That we got to our destination safely and they didn't lose our luggage"
Cons: "Nickel and diming is for EVERYTHING! It was ridiculous after we added up all of our "fees". It would have been so much cheaper to go on a different airline. I believe we were scammed to believe we were going to fly cheaper because we didn't have to pay extras what a scam!"
Cons: "Showed up to the airport in New Orleans to find out my flight was canceled, but had to be told by people from another airline because the Frontier desk was vacant. Received no email, phone call, text or anything to tell me the flight was canceled. Not even one Frontier employee was at the airport to explain the situation. They just left a stack of papers to say the flight was canceled and they weren't offering anymore flights that day. Had to book one on another airline for the next day, so called Frontier to get reimbursed (they said very clearly on the paper that they would reimburse up to $400 in another airline) and spent over two hours on the phone getting passed around from person to person who said they couldn't help me. Still no idea if I'll be getting reimbursed. DO NOT FLY THIS AIRLINE."
Pros: "The price was good. Can't beat that for sure. Round trip for two less than 600.00"
Cons: "The landing felt like we fell out of the sky, the crew weren't really all that friendly and I found a used tampon in my magazine holder. The drinks weren't cheap and there wasn't really any real understanding of what the safety instructor was saying."
Cons: "Didn't like having to get to the airport to get a free seat. Carry ones should be free."
Cons: "the website wouldn't let us finish the check-in process and neither way could we print boarding passes. Even your agent when we checked in at the NO airport said she'd heard often that the website didn't work properly. Wouldn't let us get past the do you have bags to check -- then would blank out and disappear. Very disappointing and very stressful."
Cons: "Frontier cancelled return flight without telling me and refusing to do anything other than refund 75$ or give me a flight 4 days later. Frontier refused to help with hotel or other accommodations and I had to rebook flight with delta for 350$ so I could get back home. Also, the employees from Frontier were extremely rude and refused to even look at me or even answer my questions. They said flight was cancelled due to weather reasons, but American Airlines was able to get planes running on only an hour delay. And, again, I never even had the common courtesy of a call or email, or text that my flight was cancelled! I had to find out when I got to the airport,"
Pros: "Me gusto que es factible"
Cons: "Que me ivan a cobrar 40 dollares por mi maleta de mano. Cuando se supone que sea gratis"
Pros: "Easy check in"
Cons: "Arrival gate at Denver wasn't available for approximately 15 minutes"
Pros: "Efficiency of staff. Time of arrival was earlier than expected."
Cons: "The seating is somewhat cramped."
Pros: "Because when I speak to a customer service representative he never told me that my husband had to pay for the suitcase. And I asked him several times and his answer was no and upon arriving at the aeriopuerto he was charged $ 45.00 for the suitcase of hands"
Cons: "That they always speak to me with the truth"
Pros: "Personnel were great"
Cons: "Luggage took over an hour"
Cons: "An air hostess on the flight to New Orleans would make jokes with the guys across the aisle rather than bring me a glass of water. Another air hostess booed me on my way out when being told that."
Cons: "Seats did not recline"
Pros: "Smooth all the way. Workers were good airplane was clean"
Pros: "Haven't even gotten on the plane."
Cons: "Southwest is flying out constantly and we're just sitting here. The weather is great but we're still on the ground. Bummer."
Cons: "Flight was late."
Cons: "Being delayed 30 min at the gate and then another hour in the air !"
Cons: "No A/C on the plane while waiting to depart from the gate. When we landed, we sat on the plane for 25 minutes waiting for another plane to leave our gate. A passenger seated next to me asked if he could purchase a snack while we waited. The attendant told him that if it was not a medical emergency he was an adult and would survive."
Cons: "Horrendous. Don't fly Frontier if you are a fequent traveler."
Cons: "Two screaming babies. Great other than that."
Cons: "Everything was fine except the seating. It was the hardest most uncomfortable seating with no flexibility. I am a small person and for a 2 1/2 HR flight my wife and I both very uncomfortablez"
Cons: "Didn't like the "surprise" baggage & carry-on fees."
Pros: "Everyone was friendly."
Cons: "Water wasn't free and no snacks. Had to wait at the gate"
Airlines flying from Louisiana to El Paso have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Louisiana to El Paso
Masks required on board, masks provided on flights from Louisiana to El Paso
Social distancing seating
Middle seats unavailable to book on flights from Louisiana to El Paso
Testing for antibodies, testing for symptoms for flights from Louisiana to El Paso
Waiving of change fees. Search flexible flights from Louisiana to El Paso