Daily cleaning, installation of cabin HEPA filters on flights from Louisiana to White Plains
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Scores according to KAYAK customer reviews
Cons: "The pilot take off, navigation in the air, and landing were horrible ."
Pros: "Crew was fantastic. Seats are narrow in space, but more comfortable than other airlines."
Cons: "Drink and snack service, but captain was concerned about "bumps""
Pros: "Good flight, got home early."
Cons: "the food"
Cons: "Hand out headphones, my phone doesn’t have compatibility."
Cons: "Flight delay"
Pros: "On time, comfortable flight. Great crew and service."
Cons: "Nothing. Everything was great."
Pros: "They were awesome"
Cons: "Nothing I was at my best on the best airline and crew"
Pros: "Crew lady serving back of plane was very sweet and I enjoyed her serving us"
Cons: "Bathrooms were filthy, tray tables were sticky Seats were sunken in and uncomfortable Noisy air vent No entertainment system"
Pros: "At the airport things were quite, security was fast. Boarding was fast and smooth. I’ve flown with delta a lot and also a lot of others (cheaper ones) and I’m always happy when I get a delta flight things are always calmer and less crowded!"
Pros: "Crew was great as always. Friendly and professional"
Cons: "We had a delay that complicated our getting home but all ended up OK"
Pros: "Boarding was fast"
Cons: "The seats were incredibly uncomfortable. This was a Comfort + seat. Very hard, unbearable for an overnight flight."
Pros: "Crew was amazing and super helpful."
Cons: "Just the fumes of fuel inside the cabin was nauseating. Never had similar issue with air travel before."
Cons: "Leg room was lacking."
Pros: "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
Cons: "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."
Pros: "Very nice lady as part of the crew, always a cheering moment for passengers."
Cons: "The plane was not clean. Peanuts on my feet area, plastic bag in backseat pcket."
Pros: "Left ontime great breakfast. Good service No complaints"
Cons: "I loved the trip No negative comments."
Pros: "Cabin service was decent"
Cons: "Food was cold. First class service could have been more attentive. While trying to sleep crew talked the entire time."
Pros: "I liked that I was able to check my carry-on to for free"
Cons: "I hated the seat and zone that I was assigned. I was literally the last seat in the back and also the very last person to board and get off the plane. It was terrible. Please select better seats for customers"
Pros: "Great services ce."
Pros: "The Gate Agents were excellent and very helpful with accommodating our family traveling with an infant and a six year old."
Cons: "The flight attendant saw that we were confused about the seat map and did not offer any assistance."
Pros: "Everything. Pilots and crew"
Pros: "Nice crew members always polite and courteous.maybe over polite if anything. Australians don't require subservient service deliverers. The constant "your very welcome" regardless of the service and response to that delivery is off-putting to me. But al in all pretty good in most areas."
Cons: "ON ticketing at New Orleans I wasn't allocated a seat number. At the gate shortly prior to boarding I needed to attend the desk for that allocation. I was also not told which Terminal the plane would go to in LAX and which terminal the connecting flight would be leaving from. They were not sure! Consequently I floundered around at LAX wasting time and bothering people for information that should have been known to me. The security checks are over the top and inconsistent in the US."
Pros: "I enjoyed the upholstery and comfort of the chairs."
Cons: "I prefer to be made aware of delayed flights sooner than an hour before the flight. I would much rather wait in the comfort of home or a hotel over waiting in the airport."
Pros: "I liked getting home"
Cons: "I didn’t like the delays without warning or any benefits at the end."
Cons: "The overhead bin did not stay down low enough so that I could place my bag in. It would lower then before I could place my bag raise slightly by a few inches. For someone of my height (5’5”) that was problematic. Fortunately another passenger saw my dilemma and held the bin lower to its full opening capacity. This also momentarily slowed down the boarding process."
Pros: "Love the new in-cabin wi-fi, USB charging station, and menu of in-flight entertainment and resources on the individual flatscreens."
Cons: "If some takes up two seats , then they should buy two seats. Very simple"
Pros: "It was on time"
Cons: "It was crowded and cramped."
Cons: "There was no gluten free snack option."
Cons: "Extremely long queue"
Pros: "Friendly staff.."
Pros: "Good service, on time, clean planes"
Cons: "The commuter Jets seats are really small unless you pay for Delta Comfort"
Pros: "Free pretzels and drink"
Cons: "Not enough overhead space for everyone's carry-on bags so I sat with mine down by my feet which left me little foot space. Was a bit uncomfortable"
Pros: "The fact that there were no delays!"
Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."
Pros: "Left ontime, arrived 30minutes early."
Pros: "Seats in economy had a little more elbow room and space. They offered free movies and free satelite tv as well as better snack options."
Cons: "Not being able to pick seats until the gate. Traveled with 4 friends and all of us sat separate. 4 of us in middle seats."
Cons: "Delay from Seattle to pasco."
Pros: "Meg, our stewardess came out to tell us there would not be any coffee on a 6 AM flight and that we had time to get coffee, if needed. She kept us informed of flight delays, helpful with my bags."
Cons: "There was nothing that could be done, but due to construction at the airport, waited on tarmac for an hour before we could get to a gate, then they had problems with the ramp and that had to be addressed. But pilot was very good about keeping us informed on delays and he was as frustrated as we were."
Pros: "Very nice employees. Coke, peanuts good."
Cons: "Outgoing plane had tv screens, large, with good movie choices, but was an hour late. Returning, if you brought a phone, you can get an app. My phone is about four inches. No good movies. Seats even smaller on this "new plane." Deboarding chaos. Everyone unhappy. Hour late again."
Cons: "It was a great flight. We got there earlier then arrive time. Thank You"
Pros: "The complimentary entertainment was great, made the flight enjoyable."
Cons: "The con was the need for a connecting flight and the second plane didn't have the same perks."
Cons: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Pros: "It was actually a flight from new Orleans to Detroit. Seats were assigned at the gate for myself and many others. It seemed like the gate agent didn't care where she assigned guests who were travelling together as several people were not able to sit with their travel companion. Once I was on the plane I however switched with someone to allow them to sit next to their companion and put me closers to mine. Everything else went smoothly."
Cons: "No entertainment available at all. There were empty seats available and passenger next to me in the aisle seat was not offered to move--she fell asleep with her legs crossed and kept kicking me in the middle seat--I was traveling with the window seat passenger."
Cons: "The flight was delayed when the pilot's tablet failed and he had to run to operations to get another. Seemed odd. While this was going on they decided to fuel the plane. Seemed like an excuse because they didn't have their act together on the fueling. Tablets are pretty reliable, do they really rely upon an ipad to get us where we are going?"
Cons: "Had to cancel. Delta will not refund and makes it near impossible to book another flight!"
Cons: "Shitty service, and made me miss my flight."
Pros: "It was my first time flying and the attendants were very nice and cordial on flight. I would love to fly again but next time with my children for a vacay."
Pros: "Nothing, my flight was delayed so bad that if I would have had taken off I would have been stuck in DFW Airport until probably Friday as I would have had missed my flight and all the flights to PR were sold out until the 19th. Luckily my brother was so proactive that he was able to re-schedule a flight for the 19th."
Cons: "If the flight would have taken off on time."
Pros: "Crew was great. Made it to destination 39 minutes earlier than expected"
Pros: "Flight was on time"
Cons: "Carry-on luggage needs to be monitored more closely. I saw one passenger with three pieces. Meanwhile, I had to stow my bag 10 rows behind me."
Pros: "Plane was maybe 70% capacity so had space to stretch out. Entertainment selection was great if you had a WiFi device AND enough power remaining."
Cons: "The interior was embarrassing. How a global airline flies planes with interior fixtures dating 30+ years old. Overhead lights didn’t work. No modernized power options (they had cigarette lighter adaptors in between seats. Crew disengaged but could be the interior atmosphere that made them that way."
Cons: "Commuter jets- uncomfortable."
Pros: "pilot was great and you could hear him!"
Cons: "SOME kind of FREE food"
Pros: "The crew were nice, glad I paid for the extra legroom."
Cons: "The food was only so-so, but it’s only a short flight so you can’t expect too much."
Cons: "Late flights with last minute notifications with no alternatives and then more late flights due to missing flight crews."
Cons: "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."
Cons: "Jammed plane. At origin we were asked to check carry on at the gate to save overhead space. Bags never made the plane. We had our stubs but when we arrived at destination or at layover none was able to help. Bag tags had been removed at origin and bags were opened to determine who they belonged to. Plus wheelchair had armrest broken off."
Pros: "Quick flight"
Cons: "Getting through security at O'Hare was horrible. My plane seat was too upright and felt like it was not bolted to the floor properly."
Pros: "Legroom, flight crew"
Cons: "Management of flight delays, especially the lack of announcements - confusion was rife"
Pros: "Everything went smoothly. The boarding process, the time of departure, the food, and but for an aborted landing we would’ve been on time. As it was we were only 15 minutes delayed"
Pros: "The crew was awesome, very attentive and helpful."
Cons: "The plain was very old meaning no screens, outlets, pretty much no entertainment what so ever."
Pros: "Deplaning in White Plains"
Cons: "Boarding the way there, they did not honor my AA Advantage card to board earlier because my boarding pass did not say so. Even after seeing it said so in the computer system, they refused to honor it. So this time, I gave up and boarded with the last group. No prior warning was given that this plane would not allow for carry on luggage in overhead bins. Further were no charging ports on board, no free WiFi, no adjustable headrests, and the seats did not recline. There were no kosher cookies."
Cons: "Boarding crew did not realize I had priority boarding and split me up from my wife. Not a big deal, just annoying."
Pros: "Short flight."
Cons: "The gate area was way too crowded. No seats available for over three gates over, and then the announcement for boarding was made with a very lousy microphone...."
Pros: "Because he flight wasn’t full, the seat next to me wasn’t occupied, giving me a bit more space."
Cons: "Food was bland. Flight was delayed almost two hours."
Pros: "AA provided free snacks and drinks at boarding gate. Courteous staff."
Cons: "Flight was on and off regarding time of departure. Received at least three alerts that the plane was delayed 1/2 hr then on time then delayed. We had to take a bus to the plane and sat on tarmac for several minutes until our flight disembarked."
Pros: "Love seat space in aisle 8f. I remember that is a perfect seat for persons 6'3" or better. I got a chance to nap for about 1 hour, not normal for me. Very comfortable."
Cons: "Everyone was really good"
Pros: "Very little"
Cons: "This is not Iberia's fault but AA - when we all got to the departure lounge (not check in) in Manchester we were informed there was to be a stop at Gander, Newfoundland, to refuel. Then I realized AA had put a Boeing 757 on flight AA55 instead of the usual 767 and it doesn't have enough fuel for the westbound flight against prevailing headwinds. When I got home AA had sent me 2 emails - 1 advising me of a delay on my AA55 flight MAN-YQX (Gander), despite the fact that the schedule calls for a flight MAN-ORD. The 2nd rebooking me on a later AA flight from ORD-SGF. AA are guilty of deception here and their sleight of hand caused me 4 hours delay arriving at SGF and a night in a hotel instead of driving home."
Pros: "Flight attendant was great; talkative, funny, entertaining."
Cons: "Inclement weather"
Pros: "The staff at Ontario International was very helpful."
Cons: "No real complaint of the flight or staff. Next time I will upgrade my seating."
Pros: "Nothing, American Airlines is the worst major airline now."
Cons: "The staff in Miami Airport is really bad, worst attitude I have seen, old planes, not comfortable, definetly the worst major airline now."
Pros: "Travel time"
Cons: "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."
Pros: "The fact that the plane landed."
Cons: "American Airlines is running neck and neck with United, competing for the world’s worst airline. They have crammed so many seats onto their planes that I’m surprised it isn’t a health hazard. I was in an aisle seat and every time I started to fall asleep, someone going down the aisle slammed into me, making any sort of rest impossible. And the flight attendants had the typical U.S. flight attendant perma-rage, of course. I feel sorry for them, underpaid and overworked, but always p***ed off. Anerican Airlines needs to look at Emirates and other non-U.S. carriers to learn how to treat their passengers."
Pros: "After the nearly 9 hours of delays, the seemingly hastily assembled crew appeared to be equally annoyed, but got us through to MIA."
Cons: "Same. The flight crew and stewards were mostly also angry in demeanor."
Pros: "Rarely do I find the airline food excellent, or even good. But the Pasta dish on the Amsterdam-to-Philly flight that is what I experienced, absolutely delicious."
Pros: "Extremely nice and helpful lady at Philadelphia airport self-service kiosks sorted seating and frequent flyer number out for me, I noticed she really was helping everyone who was working on their tickets and I was completely impressed. The cabin crew and pilots were very professional as well."
Cons: "There were one or two staff members phoning it in but even they were basically pleasant to deal with. Overall I'd definitely fly American again. It reminded me of the simplicity and professionalism of flying in the early 90s."
Cons: "A hot breakfast would have been nice."
Pros: "extra leg room but I had to pay for it"
Cons: "Stewardesses are rude. Didn't like that they advertised over the loudspeaker for credit card offers."
Cons: "There was a 3 hour flight delay in JFK but to be honest there is a lot to do in the airport and Nice bars and shops next to the gate so I was occupied. Annoying for family picking me up in Scotland however."
Pros: "Inflight entertainment was awesome."
Cons: "Flight was extensively delayed and had to remain inside the plane."
Pros: "the team was great, boarsing smooth, arrived early"
Cons: "we waited an hour for the bags to arrive on the carousel. What's that about? Get it together and have the bags out in time. We're just sitting here waiting for them over an hour - there are no other arrivals in this terminal. What's going on?"
Pros: "On time."
Cons: "The door team was all over the place creating a chaos at the time for boarding the plain. I've notice several people in front of me were complaining due to the boarding dynamics. (Not smooth boarding)"
Pros: "Boarding was a mess - there were no announcements about boarding and the gate agent did nothing to promote order in the gate area. Thank goodness for the new planes on this route - the old planes with the blue "leather" seats were so overdue to be retired. Onboard entertainment was great and every seat had a USB port and AC outlet. Smoothest landing ever, I couldn't even tell when the wheels hit the pavement! It was also the first time I recall a female captain on American - maybe the smooth landing wasn't such a coincidence :)"
Cons: "Nothing, really"
Cons: "Flight was delayed for over 6 hours. Had to find an alternative way to get home"
Pros: "Friendly-on time-love the charlotte airport"
Cons: "Bumped me out of exit row. Seats would not lock in place and there was no wifi on flight. How in 2016 can an airline not have wifi on a flight from PHX to PHL."
Pros: "That plane took off and landed safely."
Cons: "Flight to philly, waited 3 hours on the plane before take off because of holes in the plane. Flight to dallas, waited 2 hours on the plane because the plane in front of us on the runnway wasn't clear for take off, we were and they couldn't taxi them out of the way?! Missed my connection and a day of work had to pay for a hotel. I only have so much $. I'm not and AA CEO."
Cons: "Flight was delayed due to a "computer problem" that was subsequently deemed to be eligible for a paperwork fix."
Pros: "On time. Good crew and nicer flight."
Cons: "Actually no complaints."
Cons: "I realize there is no beverage service on this flight . However, I was greatly surprised when attendant walked through cabin with a tray of water to wash down the biscotti she had passed out . Water was room temperature in a plastic cup . Not what I was expecting . I guess it's the thought that counts ,"
Cons: "Boarding late"
Cons: "20 min delay at Dallas International"
Cons: "Person next to me was talking across me"
Pros: "I liked my seat"
Cons: "There was a stewardess that was very mean and not accommodating when I asked for a mask"
Cons: "Fruit & cheese tray unavailable"
Cons: "When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco"
Cons: "I choosed this very very expensive flight because it was so import to be home in CPH at 9.00 for an important meeting. My flight from Chicago was delayed and nothing was done by the pilots to arrive on time. Despite the delay, I managed to arrive on time to my Connecting flight to CPH - only to realize that I was moved to a later flight. Now I have spent 2.300 USD on a poor flight that do NOT bring me to my destination on time. I am a frequent flyer, and will do everything I can Avoiding United going forward. Never United again"
Cons: "United basic economy is worth the price but inability to check in prior to arriving at the airport is frustrating due to the fact they must check to see your bag"
Cons: "Delayed missed connection, lost luggage!!!!"
Pros: "Standard beverage and small snack service"
Pros: "There was limited service for drinks. It’s already very limited normally service. The weather was not bad but was the reason given"
Cons: "Had anightmare will complain to united diect"
Cons: "No tv"
Pros: "Service was excellent!"
Pros: "The orderly fashion the airline boarded!"
Cons: "My flight was delayed making me miss my connecting flight and was not compensated for anything only a sorry"
Cons: "Outdated planes. Service sucked. No blankets. Delta for life!"
Pros: "On time"
Pros: "United customer service was able to to find alternative flights"
Cons: "My flights going to and coming back from New Orleans got delayed by a large amount of time both ways at nearly the last minute"
Pros: "All good without delays. Great pilot."
Pros: "The flight was comfortable."
Pros: "The trip was smooth sailing. Great staff and on time"
Pros: "Departure was on time"
Cons: "Over charge on passengers luggage and tickets so expensive was on time"
Pros: "Everything overall was excellent !!!"
Pros: "Efficiency, punctuality, courteous service"
Cons: "Small aircraft, for the sector."
Cons: "Took too long to get baggage"
Cons: "Again all of it was poor"
Pros: "On time. Enough space ."
Cons: "Explained above"
Pros: "Service was great!! Very nice empolyees will be back!!"
Cons: "Delayed flight... Gate attendants were crabby and not very helpful. So sad"
Pros: "Was on time everything was great need better snacks"
Pros: "The flight was uneventful, everything was fine and the flight was smooth and went fast."
Cons: "There was nothing wrong with the flight, I wish that all of my trip went as well as this flight."
Pros: "The price was excellent considering it was a last minute purchase"
Cons: "There could be courtesy boarding for military members."
Pros: "Everything went smooth"
Cons: "Bare minimum services."
Cons: "Any comodity you have to pay for on top of already paying for a ticket. No food, no pillows, no blankets, no tv. Rude people at check in. Disappointed with united service."
Pros: "Great airline A+"
Cons: "$25 for one checked bag, no heads up about needing to download an app to watch free in flight entertainment"
Pros: "The wait wasn't bad for boarding"
Cons: "Being stuck in the 4th boarding section"
Cons: "The TV control was on the left side covered by the middle person arm during the complete flight"
Cons: "There were no vegan complimentary snacks"
Pros: "They allowed time between boarding groups to cutdown on congestion. Worked great! Never had an airline do that. All employees were very nice and friendly not just all business."
Pros: "I enjoyed the roomier seat."
Cons: "It would be nice to have one of your complimentary snacks gluten-free."
Cons: "The TSA at New Orleans airport was rude"
Cons: "It was the worst flight and customer service that I have had in 50 years of flying!##"
Pros: "It went great. The service was excellent!"
Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."
Pros: "The flight was comfortable with more leg room than other airlines and we actually landed 18 min early! What to go United Airlines."
Pros: "Uhhh, kinda unsanitary"
Cons: "Could've been much cleaner."
Airlines flying from Louisiana to White Plains have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Louisiana to White Plains
Masks required on board, masks provided on flights from Louisiana to White Plains
Social distancing seating
Middle seats unavailable to book on flights from Louisiana to White Plains
Testing for antibodies, testing for symptoms for flights from Louisiana to White Plains
Waiving of change fees. Search flexible flights from Louisiana to White Plains