The lady at customer service was nice and we did get a hotel and food voucher after we missed the connecting flight because of a valve problem that had to be fixed before we left.
We had to sit on the tarmac for awhile with no information of why. We were so hot and almost passed out. The pilot finally told us that there was a valve problem. Then we sat some more. Flight attendants were not friendly and when we asked questions about connecting flights, they were either rude or were not very informative. And when a couple of passengers got out of their seats 5 seconds early to get off the plane ASAP, the flight attendant spoke to us over the intercom like we were 5 year olds in a very harsh tone. The connecting Gate number was incorrect in the app, in fact the Gate didn't even exist. Had to find customer service and the line was long and had to wait for awhile. Also the plane's storage was too small for our carry ons and checking them was disorganized! In fact some people had bigger bags than ours that weren't checked! Worst flight ever! We do not plan on flying United ever again!
The plane was extremely small and antiquated. It was incredibly hot and uncomfortable. Before we took off someone in the first few rows was forced to move to the back for weight distribution purposes (which I did). Not a pleasant flight.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
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