Pros: "The complementary food and drinks were great. Staff were very friendly"
Pros: "Short flight duration."
Cons: "Would have liked to recline"
Pros: "Crew great, seats comfortable"
Pros: "Efficient and easy, good sandwich for only a two hour flight."
Pros: "Great leg room. On time and flight even arrived early."
Cons: "More comfortable seats"
Pros: "Help from ticketing crews was very helpful."
Cons: "More smiles"
Pros: "No carry-on fees, plenty of available seats."
Cons: "Depart to Laos a little early like 6 in the morning then the plane will be packed with passengers."
Pros: "Drinks were great and unexpected! Extremely fast boarding!"
Pros: "We like the service. It doesnt take long for boarding."
Pros: "Friend and excellent attention to detail."
Pros: "Boarding was quick and efficient helped by the fact that the flight was only 1/3 full. Crew were helpful and polite."
Pros: "Very kind to passengers"
Pros: "On time flight and decent snack for a short flight"
Pros: "Smooth boarding. On time leaving and arriving. Very Courteous staff"
Pros: "All went smoothly"
Pros: "Easy getting out of town and to the boarding gate."
Pros: "Nice airline, pleasant staff, clean cabin and comfortable seats."
Cons: "Nice that they provided a snack, but didn't like the mystery meat roll."
Cons: "Not telling you what time they are boarsing and departing"
Pros: "Great service"
Cons: "Delay for 3 hrs due Weather"
Pros: "It was perfect. Nothing lacking, nothing wrong. Except the meal that was served in a box contained no information in any language about the contents. I am a vegan but don't think I registered for a vegan meal so was not expecting one. However I looked at the sandwich and it appeared it might be free of meat or eggs or cheese but could not tell and it was not easy to get an answere."
Cons: "No entertainment and usb charging ports not working"
Cons: "I don’t think it is a problem of Laos airlines but Vientiane airport’s. The connection was awful. The airport officer took all transfer passenger’s airport to issue new boarding pass to Seoul. I will not do transfer in Vientiane any more."
Pros: "Small plane with nearly personal attire"
Pros: "Laos airline is always on time or ahead of time. When all passengers were on board, the flight could take off ahead of time. That was a plus. For flight overv1 hour, a light sandwich and a small sweet were served along with refreshment. Flight attendants were very courteous and helpful. They helped me with my carry on when I had difficulty going up the tiny stairs. Thank you."
Cons: "Language was good. Staff friendly. All went well. Would use again"
Pros: "The staff was very professional, helpful, and efficient. We were right on time with no problems. The plane was clean and comfortable and we got lunch on an hour flight. We would fly Lao Air again with no hesitation."
Pros: "Operated by Laos Airlines. On time arrival. Excellent service."
Pros: "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
Cons: "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
Pros: "It ran smoothly"
Pros: "Direct flight. Plane was lightly loaded. Check-In was quick. Light meal and drink were served even though the flight was only one hour long."
Cons: "The tight seating"
Cons: "Our experience with Lao Airlines was horrible. We book'd a ticket from Vientiane to Colombo via Bangkok.. Everything seemed fine until Lao Airlines staff forced us to sign a paper were it said that if our baggage was lost, they wouldn't assume any responsibilities, because it was a "short connection time". We bought both flights in ONE ticket so we couldn't understand what was happening. At first we denied signing any releases, but then the supervisor took our boarding passes and threw us our luggage, denying us boarding. Not only that happened, we taped everything, so when we decided to sign because we couldn't afford to buy another flight, the supervisor denied us the checkin again, claiming that we HAD TO ERASE THE VIDEO otherwise they wouldn't board us. Worst experience DO NOT fly Lao Air"
Pros: "Flight was on time. Good snacks"
Pros: "Smooth flight, the landing was a bit bumpy. Nice crew, confusing boarding."
Cons: "The boarding. The staff could have given more information about how to board the plane. You had to walk on the runway."
Pros: "-Free checked luggage. -Friendly staff -Flight arrived on time -Receiving checked luggage was swift"
Cons: "-the landing was really rough and a bit scary."
Pros: "The flight was reasonably comfortable and got me to where I wanted to go. The check-in counter employee was polite."
Cons: "The male flight attendant seemed engaged in doing his job, but the two female attendants seemed quite unhappy to be there. One of them used her time away from the customers to put on lipstick and make up in the back of the plane (when getting on the plane, she greeted me with a scowl). The flight was also late in leaving. There was no announcement about this until about 5 minutes after the scheduled departure time. I would give Lao Air a second chance, but no more than that. Given the choice I would definetly choose Bangkok Airlines instead."
Pros: "Free in-flight snacks and beverages (including beer)."
Pros: "although my trip was only 1 hour, the crew made their time to provide an excellent service, nice food box and nice boarding with a beautiful sunset."
Pros: "Over is good.."
Cons: "Everything is ok we like it ..."
Pros: "Security was nice, counter was nice, over all is good"
Cons: "Female flight attendance was rude. She did not act like she like her job. The attendance was not polite when she speak to the customers. I think they can learn one thing or two from international flight attendance."
Pros: "Service Interior of Plane On Time!"
Pros: "Courteous staff."
Cons: "late arrival."
Pros: "Once on, the flight was OK."
Cons: "2 hours late leaving meant we had problems back in hanoi on arrival. The snack was pretty small and tired."