It's zero entertainment. Most of the TV are not mine. We are family of 3 people and no ones TV are working
Pros: "This is a state run airline. The only thing that was good was the itinerary."
Cons: "The gentry always sucks"
Cons: "Worst ever customer service"
Cons: "pathetic customer service"
Cons: "Check in process at Mumbai airport."
Cons: "1) Fruits served as breakfast felt stale and smelled funny 2) I could see cracks in my meal table 3) The crew only came around once to collect trash which was too little in a 14 hour flight 4) The touch on the inflight entertainment system was not working 5) This is not specific to Air India but it's about Mumbai airport - there were no restrooms in the secondary boarding area (after the second check-in) and also there were not enough seats. This becomes a problem for elder people and also those traveling with families. 6) They split baggage claim into 2 carousels which was very confusing. We couldn't figure out which carousel to wait at. 7) The flight was delayed by an 45 minutes (while landing) but there were no announcements."
Pros: "Schedule Convenience"
Cons: "My seat would NOT recline. For a 15 hour flight with non-reclining seat was painfull. I complained to the crew member and he just passed it to someone who never came and checked. When I inquired again, he told me that it was a mechanical issue with the seat and they other with same issue. He said sorry, it will be repaired once on ground. Mu back is hurting after one full day of rest at home. Just they don't have any courtesy or customer satisfaction mind set. This is why they are loss making airlines. Next time will take another airlines."
Cons: "Quality n quantity of food. It can be improved.. as well as snacks or jalpan itmes should not be repeated in d same.flight."
Cons: "Air India randomly reassigned seats that we had selected while booking. Even after paying for new seat assignment (we were traveling with young kids so wanted to be together), they did not assign us the new seats due to a ‘system glitch’. My wife spent upwards of 3 hrs on phone for such a simple task. Very bad!!!"
Pros: "Food was better, seating and TVs seemed updates."
Cons: "the web check in doesn’t work. It was a nightmare trying to check in online and get seats. We set food preferences several times and in several ways (on phone , online and even confirmed it at check in) but we were not served the meals we ordered. This is a huge problem since we had the same issue going from EWR to BOM"
Cons: "My touchscreen was not working and many were having issues with movies not playing"
Pros: "Flight landed on time in spite of delayed departure, frequent service of food and beverages, friendly in-flight crew"
Cons: "Seats are very uncomfortable, ground staff at Bombay airport (checkin staff + supervisors) were extremely slow and incompetent. Took 30 mins to generate a boarding pass! They were also unhelpful and kind of rude."
Pros: "Flight was basically on time."
Cons: "Boarding was unnecessarily chaotic. Seats too small. Movie I was watching crashed, and USB port to charge phone didn't work. One restroom out of order. They served only tea and coffee before lights out, then provided alcohol at 5 am."
Pros: "Individually charming staff, but collectively the airline's organization sucks."
Cons: "1.5 hours to check in. Another 1 hour to board because of inefficient gate security. Partially collapsed seat. No legroom with huge video console under foot. It did not work anyway. No video or entertainment through the entire flight for many passengers. Tray table broken. Life jacket under the seat in front came loose further obstructing legroom. Call button? Forget it. No one ever responds. Old 777 aircraft maybe 15 years old. Food not tasty and under-salted in response to health fads. Timing of meals more for the convenience of staff than for the convenience of passengers."
Pros: "Meals are hot are sumptuous"
Cons: "I have flown several times lately on AirIndia. One of the Toilets in the back of the plane has been perpetually out of service. You then have to cross over the pantry area to go to the other side to use the other toilet. Is there ever an attempt to fix it ? I wonder."
Cons: "No service. Boarding pass didn't work. At the check-in counter a tour group bribed the workers to skip the line."
Cons: "We had a 6 hour layover in Mumbai before 1:30am flight. They took us to a secured zone next to the boarding gate around 12:30am. The flight was delayed - no announcement, no water, no toilet facilities in that zone. Including kids and aged people -everyone in distress and Air India had no concern. Flight took off two hours late and not even some drink was offered. Very poor quality food. I called crew members for some help and they didn't show up. In the recess area also no food or drink was kept. We were kept hungry, thirsty and dissatisfied. Can't be worse than this."
Pros: "There is nothing to like as everything is horrible."
Cons: "Long check in lines. No web Check in. We were waiting at preboarding area and then gone through another security scan where they take away water bottle that was bought after the 1st security check. There was an issue of some kind and no one mentioned anything to anyone until people started complaining. We waited over 90 minutes past the departure time at the 2ns boarding area. There is no water nor bathrooms. What a way to treat your customers."
Cons: "Narrow seats/ lousy frequent meals/ Limited poor functioning entertainment"
Pros: "Crew was working under stressful conditions, entertainment did not work, reading lights did not work, food was mediocre."
Cons: "Everything else"
Pros: "The aircraft was good, it was Streamliner."
Cons: "Boarding was not well managed. While booking the ticket it said non stop, the flight actually stops at London airport Heathrow for 2 hours, and have to go for security check again."
Pros: "Liked everything except seats."
Cons: "Seats were very uncomfortable."
Pros: "Route, price"
Cons: "Seats too close together; lots of broken volume controls, USB ports, movie screens, screen controls; listed as non-stop flight when we had to change planes & wait in Mumbai for hours"
Cons: "NO ENTERTAINMENT ON THE PLANE"
Pros: "Very comfortable..boarding, crew, landing...everything was smooth"
Cons: "Food could have been better..were given cookies and juice."
Pros: "Service was polite and efficient, cabin comfortable (by 2017 standards) ... and the food puts United to shame."
Cons: "Check-in process was a total nightmare, bathrooms not the cleanest and tidiest"
Pros: "I travel on AI because the flight timings are convenient."
Cons: "The toilet near my seat was leaking urine onto the floor from the start of the flight. The attendant's solution was to spread newspaper on the floor to soak it up! The food is terrible so I carried my own. Why an Indian airline does not serve yogurt/dahii beats me, while almost every other airline does. Entertainment? Forget about it! I sat in the same seat going to Mumbai and returning. When the attendant is told that the entertainment system does not work they just shrug and say they are sorry."
Cons: "Flights get delayed, I get it- you know what I don't get, staff being incredibly rude the entire time, not being prepared with the correct immigration forms so having to hold everyone on the plane until they figured out how to be an actual functioning and respectable airline. Will never fly again"
Pros: "the 787 is a wonderful aircraft."
Cons: "Very few entertainment choices. (though this isn't particularly common these days): no way to make inflight phone calls. No Wi-Fi. Flight was delayed due to the airline's incompetence. Flight attendents were very unusually rude. Airline FORGOT THE CUSTOMS FORMS, forcing us to wait for them to be retrieved from the airport upon landing. Further, we were then not allowed to disembark the aircraft until they were filled out despite being at the gate. Worst of all, nearly half the suitcases didn't make it to our destination. Half the passengers then had to fill out forms to make a claim. Even worse, this process alone took an unreasonably long amount of time. General logistical nightmare. Very poorly executed operation."
Cons: "I had middle seat which didn't incline. I was never informed about this nor my seat was changed. It was a full flight but I have lower back issue which got aggravated due to uncomfortable seat. I was sitting straight through out the flight. it would have been better if I was informed about it in advance. I was never even able to do web checking due to their system error neither at home nor was able to use self checking system at the airport and was informed by staff at airport it's recurring problem. It surprises me that it's not fixed causing passengers pain at the airport and flight."
Cons: "The staff was NOT responsible and did not respond at all when asked why the boarding took so much time @ BOM airport. They made ALL of the passengers stand for 40 minutes without informing why the passengers need to wait for boarding. During the flight, the staff was NOT visible at all even after called up on for assistance. This is ONE STUPID airline that I would avoid in the future."
Cons: "Air india was awful! The water on board didn't work, the flight entertainment didn't work! Overall horrible experience"
Pros: "It is slightly cheaper than other airlines. Luggage allowance is 2 bags without additional charge."
Cons: "TV was not working and crew did not help to correct it since it was broken. All seats around had broken plastic, maintenance of the equipment was extremely poor. Toilets were not clean and even after placing a call for attendant, no help was forth coming. Crew member response to the call from the seat ( calling button) was non existent. wheelchair passengers were very poorly treated. They provided snacks at night and then breakfast and in the early morning they provided lunch. The sequence should have been reversed. Choices for food were very limited. Chicken was served as only non-veg item. Fish or anything else was not a choice. Bottled water was provided and in the lunch item instead of yogurt or anything else, they provided another small container of water. Food quality and quantity was insufficient."
Pros: "It's a direct flight to Chicago. That is the only think that attracts me towards air india. Otherwise, it sucks!"
Cons: "From Lucknow to Delhi, the flight was overbooked. I and my 4 years old was given seats which were already booked for other passengers. I had to stand in the aisle for about 20 minutes with my toddler until the crew sorted all the confusion. Instead of offering some help while waiting with a kid and cabin luggage, the crew wanted me to make sure there is space for them to move around. After arriving at the Delhi airport, I realized that my and my daughter's seats were not together. Seriously??Do I need to request for adjacent seats when travelling with a 4 years old? Isn't that obvious? May be not, for Air India employees... With her + Cabin luggage, they made me walk from international to domestic terminal to get our seat issue sorted. After I lost my patience and temper, I finally got seats together otherwise I was told - Sorry! Flight is full, so we can't do anything. Nothing unusual, Pathetic experience as always. I know I am wasting my time even by writing this review but I have to. Civic sense, customer service and humanity is what we Indian lack badly, so don't have much expectations anyways."
Cons: "Food could have been better..They served biscuits and mango juice"
Pros: "Screens were big"
Cons: "Food was average, the plane was old, there was a part of the drawers in the bathroom that didn't close all the way. You have to close the toilet to get it to flush which means you have to touch it."
Pros: "Am a loyal air india flier from last so many years.But from last 2-3 years disappointed with the services."
Cons: "The person at the chek-in counter was so slow n rude.Even for 1kg of extra weight I was asked to remove.I flew with the same bag from delhi to mumbai n it showed as 23.3.The scale at mumbai showed 1kg more.Very few movie choices.Remotes never seem to work.Food quality goin down."
Cons: "Old and poorly maintained plane with half of the touch screen entertainment systems not working on the flight between Mumbai to Newark. Call buttons for calling the cabin crew did not work. Remote controls did not work. The seats are all broken and cracked at different places. Poor attention by staff. There was also a delay in our flight of which even the pilot was not made aware of by the maintenance team until the last moment. Poor and failing company. Would never fly with them again."
Cons: "I booked a direct flight from Newark, N.J. to New Delhi, India and was made to stop in Bombay for two hours. Absolutely pathetic of Air India to make passengers stop on the way according to their convenience."
Pros: "Food tasted really good, hospitality, cleanliness"
Cons: "Inadequate toiletries in the toilet, a couple of fellow passengers were quite rude regarding an issue with keeping my bag on my allotted place."
Cons: "On my way back from BOM > EWR, Air India did not put on the bags for almost all the passengers on the plane! They informed us only at EWR after landing. We had to stand in a crazy line to fill out a cliam form and then they took 5 days to return the luggage back to me. I have been trying to contact them via phone, email, chat etc. to claim for the expenses I had to incur while my bags were away and I am unable to get in touch with them. Will never fly with them again!"
Cons: "seats were a bit uncomfortable"
Pros: "Flight got cancelled after sitting in the plane for three hours. Nothing good to say."
Cons: "The complete and utter unprofessionalism and inexperience from airplane crew to ground staff. The flight got cancelled after we were sitting in the plane for three hours. We were told we can go to a hotel and wait for plane to be fixed by the next day or re-book. A majority of us wanted to get to NY that day so we wanted to re-book. When we get to the Air India desk there was one sweet old Indian lady working there, completely unaware of what is going on: that our flight got cancelled, that we sat in plane for three hours, that we wanted to re-book. It took hours and many arguments with various staff of Heathrow to get us re-booked to other flights. Our flight was scheduled at 12:30pm; I finally got re-booked at 5:00pm, and left Heathrow at 10pm! Longest day ever! I have flown across the world in less time than what it took me to fly from London to NY."
Pros: "I was pleased with the free blanket and pillow, however it was hard to get sleep when the pilot kept interrupting to tell the cabin unimportant information every 30 minutes for 8 hours. Entertainment selection was sparse and food was dry. The crew however was incredibly responsive and helpful."
Pros: "The flight from India to London was already two hours late, but I was forewarned, so left me home in the south of England later, and got to Heathrow in time for the later take-off. Once on the plane, technical difficulties were found, which kept us on the ground or another three+ hours. Arriving in Newark at 8:30 p.m. instead of the 3 p.m. expected made it a very long, uncomfortable day. Again, not Air India's fault. Going to London from Newark on Air India five days earlier was one of the best flights I've had. The crew on both flights were great, and the food and drink were surprisingly good."
Pros: "There is nothing to like only non stop flight bom to ewr"
Cons: "Rude attitude staff . Food v don't need 3 times 2 times proper n good food enough one time proper coffee n tea v need . Air India should think about staff . Internationally our brand name is going low because of staff they r not responsible. Entertainment there is no regeional movies old movies that to one movie r two compare other flights it is 0. Please go to privatisation otherwise this brand never change air India always in loss. Bathrooms more than worste . Head phone won't work . It's a hell man but because of easy traveling v choose AI, govt should think about this flight attendants old n rude fellows. They r not friendly m a frequent flyer trust me officers . This is the time u should think iam a film actor from AP ."
Cons: "Online check-in didn't work; physical check-in process was exceptionally long. No beverage service on the flight. Took 6 hours to find out they had some sort of cart in the back that you could visit for drinks. No diet soda at all, and the soda I did get came in a dirty can. It looked like it was covered in dirt or clay, or something that resembled rust. Will not fly again unless absolutely necessary. The only positive aspect was the star alliance affiliation so I could get my miles to my account."
Pros: "I liked that we got there safely"
Cons: "The plane was very old. Things didn't work very well or not at all, such as the headphone jack & the remote control. My seat was broken and the leg rest would not retract which really restricted my comfort. The food was shocking, we did not receive any hot food for around 6-8 hours into the flight. Only got offered and Indian pastry and peanuts within the first 6-8 hours. For a 17 hour flight the food was not acceptable plus the choices were very limited. We did not get offered any alcoholic beverages & the staff were not very helpful I felt & the toilets were not kept clean or tidy at all throughout the flight. Overall not good!!! Would not fly agin with them. Lastly... I am Star Alliance Gold member and was misadvised at check in regarding upgrading."
Pros: "Food crew etc"
Cons: "Seats were pretty bad ..it's almost like sitting on a iron bench , entertaining was not working for lot of them"
Pros: "Crew was very polite and nice. The entertainment were really good, new up to date movies."
Cons: "Food was not good, the trays were dirty and the blankets as well."