Ethiopian Airlines check in staff made a pigs-ear of my check in process. First they claimed I'd missed the flight (my ticket said 2335 on 15 Dec, they changed flight to 0010 on 16 Dec, but claimed that as my ticket was for 15 Dec my booking was invalid). They proceeded to re-issue me with a new ticket a (for the 0010 fight on 16 Dec), but then also tried to change my connecting flights by one day - even though they should remain the same (in effect the flight was only put back by 35 minutes, so why change a booking for connecting flight by 24 hours?). Fortunately on arrival in Shanghai, air china check me onto the correct flight. However, to compound matters, my luggage has gone missing and, bizarrely, Ethiopian airlines issued all foreign passengers with landing cards for Japan - not China!
The Crew woke everyone up in the middle of the night with 5 hours to go to serve breakfast. Should have let people sleep and served breakfast with 1.5 hours to go.
Check-in counter staff at Mumbai Airport was nice.
Crew was quite attentive to passengers during flight BOM->BRUX.
BRUX->EWR Flight :- Long & Winding single que at pre-boarding counter.
Crew was curt & not that attentive .... Serving Wine in Plastic Glasses !! .... Temp. in Economy Cabin was High .... Oxygen was LOW !!!
When informed about these difficulties the Crew gave excuses that others haven't complained about it, & only after a strong protest did they admit to it & started to correct the situation.
Crew response was also quite lack lustre.
The leg rests were also missing !!!
Overall the flight from Brussels to New Ark was disappointing...
I booked a direct flight from Newark, N.J. to New Delhi, India and was made to stop in Bombay for two hours. Absolutely pathetic of Air India to make passengers stop on the way according to their convenience.
Very long boarding process
filthy bathrooms ; one bathroom was out of order (on both inward and outward flights)
seat of not working properly
the entertainment system was broken
offered me one alcoholic beverage for the entire trip ..
Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.
The entertainment was not great but it was a very short flight.
I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.
We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us
I was so impressed with my whole experience with Swissair on my recent trip from Miami to Malaga, Spain. Very courteous and friendly crew, up to date aircraft and right on time!
This is one of the worst security checks ever. You go the security and another one and than they check your passport right before leaving the area and again before entering the plane what nonsense is this. What can possibly people bring after you check the security. I understand it must be done once for safety of everyone but this is too too much when you have 2 infants with you also you come from connecting flight. When ask crew member the response was this is what it is deal with it.
Terrible flight had to delay few times , we had to wait inside in the plane for more than 2 hours , they had me to check im my carry on in geneva layover even i had a personla stuff inside and with no lock , rude crew i never even fly with suiss i had toncome back with lugthansa because they had to delay the flight again
I don't think I'd ever experienced such a friendly and empathetic crew.
Security was a disaster in Amsterdam. Lines were long and they were checking everything - e.g. My bag had to be screened 2x because of my Kindle, which never happens. But the crew was Extremely accommodating and helpful.
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