Ethiopian Airlines check in staff made a pigs-ear of my check in process. First they claimed I'd missed the flight (my ticket said 2335 on 15 Dec, they changed flight to 0010 on 16 Dec, but claimed that as my ticket was for 15 Dec my booking was invalid). They proceeded to re-issue me with a new ticket a (for the 0010 fight on 16 Dec), but then also tried to change my connecting flights by one day - even though they should remain the same (in effect the flight was only put back by 35 minutes, so why change a booking for connecting flight by 24 hours?). Fortunately on arrival in Shanghai, air china check me onto the correct flight. However, to compound matters, my luggage has gone missing and, bizarrely, Ethiopian airlines issued all foreign passengers with landing cards for Japan - not China!
The Crew woke everyone up in the middle of the night with 5 hours to go to serve breakfast. Should have let people sleep and served breakfast with 1.5 hours to go.
Ahmedabad airport is ill equipped to handle international flights. From check in to security, it is highly inefficient and disorganized. When the flight had technical problems there were no jet airways gate agents to help passengers rebook on site or answer questions with proper information- they passed that responsibility on to ethihad airlines in Abu Dhabi- since I missed my connecting flight, my original 10 hour journey turned into a 22 hour ordeal.
Food was okay.
On demand entertainment system was okay with good choice of hindi movies but not much English options.
Check in was horrible, i spent 2 hours just for check in process.
Unnecessary arguments by check in staff on cabin luggage bag size, the same bag that all other airlines allow.
No initiative taken by air india staff to speed up immigration process, security particularly when almost everyone spent 2hr.for check in. Almost all the passengers were in panic mode due to the delay and the only thing air india staff did was to say 'rush to the gate'.
No separate lines for Web check in. ..
Seat was horrible. Absolutely no cushion. I had to use 4 pillows to save my bums.
Only 2 meals were served in 17 hr flight. .. snacks, water juice were available but only 'self service' basis in pantry area which was crowded most of the times. Not even water, juice were served. ...not even once.
I don't want to say anything about air hostess...they do abig favor on us by letting us enter the aircraft.
1. You are trying to communicate with me in Dutch, which I don't understand. I only understand English.
2. My booking was not eligible for online seat selection or check-in.
It wasn't clear that we would need to pay to check our luggage, especially since every international flight I have ever been on allows you a checked bag at no cost. When we got to the airport it cost us $130 each to check our bag which we were told it would have been around $50 if we had done it online ahead of time (if we knew). $130 per bag is excessive for checked luggage and we were extremely frustrated and disappointed. I like to fly Virgin when I can due to comfort but that experience left much to be desired.
The flight was delayed fourteen and a half hours out of Delhi. I missed my connections in the US. Had to stay an extra night in Delhi and overnight in Newark.
Entertainment was pretty decent, the crew was very nice and pleasant, and there were snacks at the back of the plane, which I am very greatful for. Also, everytime I had to use the restroom, I didn't wait on a long line! Don't know how I got lucky that way.
The flight was delayed 3 HOURS. Pretty miserable experience waiting to board as well. As it was a flight to the US, there were extra security measures we had to go through. They REALLY should have started the process sooner. By the time we got through security, they had already called my Group, Group 5.
clean. Seat covers nice and clean. furniture color scheme pleasant.
1. Seat distance by far too less.
2. seat width on the borderline of being acceptable.
3.. No entertainment, not even a flight info screen available.
4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example.
5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food.
6. Electrical / USB / Network plugs or WIFI unknown.
The flight was 15 hours from the US to Dubai, there is not much one can do to make a flight like that EXCELLENT, but the staff was more than accommodating, food was great, open bar and clean amenities. If the flight was not so long i would like this airline again!
we were stranded in aberdeen due to flooding and were to miss our connection to vietnam. we were expecting the worst when we called BA but the service representative could not have been more helpful or efficient. she had us booked in the next couple of days all the way to our door. she was positive and we could tell she really cared about our plight.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The TV and overhead reading light did not work, so I could niether read nor watch TV for 14 hrs of flight. Out of 4 Lavatories in my section, 3 stopped working halfway into the journey.
I liked the planes that were used, very comfortable and excellent staff
- I received an e-mail from Kayak which said my flight was CANCELLED. I didn't enjoy having to call the airline company, Kayak, and priceline to find out whether the flight was really cancelled or just delayed.
- The 4 hour delay, which resulted in me missing my last lay over by an hour, which in turn had me waiting at the airport for an additional 8 hours.
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