Find cheap flights from Madrid to Santo Domingo

MAD - SDQ

Find cheap flights from Madrid to Santo Domingo

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Round-trip
Economy
Madrid (MAD)
Santo Domingo Las Americas
Fri 6/18
Fri 6/25
Any month
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Good to know

Low season

MayBest time to beat the crowds with an average 16% drop in price.

High season

DecemberMost popular time to fly with an average 30% increase in price.

Average price round-trip

$748(avg. price over the last 2 weeks)

Good deal round-trip

$688or less

Good deal one-way

$381or less

When to book flights from Madrid to Santo Domingo

Estimated round-trip price
Average price per month
Flight prices as travel date approaches

Top tips for finding a cheap flight

  • Looking for a cheap flight? 25% of our users found flights on this route for $381 or less one-way and $688 or less round-trip.
  • The cheapest flight from Madrid to Santo Domingo was found 82 days before departure, on average.
  • Book at least 6 weeks before departure in order to get a below-average price.
  • High season is considered to be November, December and January. The cheapest month to fly is May.
  • Morning departure is around 7% cheaper than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for booking flights from Madrid to Santo Domingo

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Top 5 airlines serving Madrid Barajas to Santo Domingo Las Americas

Scores according to KAYAK customer reviews

7.9
Avianca
Overall score based on 13,223 reviews
8.0
Boarding
8.0
Comfort
8.3
Crew
7.9
Entertainment
7.5
Food
Airline reviews

Cons: "They put mi to buy a reverse ticket from Medellin to Madrid, . I dont see the reason !!!!! I dont use it"

Pros: "Seat comfortable"
Cons: "Announce flight status and boarding process"

Pros: "Cabin crew was attentive"
Cons: "Everything else. Airplane cleanliness, business class service mediocre. Awful on time record and indolent passenger services."

Cons: "Many delays, on my top 3, for worst airline travel."

Cons: "Boarding very confusing. Meal consisted of a cheese sandwich, and that's it (I was flying business class). Seat was barely functional, cranky and unconfortable. This was my first and LAST flight with Avianca."

Cons: "Thank"

Cons: "Crew seemed to have an attitude when asked questions"

Pros: "Nothing"
Cons: "Everything"

Pros: "Charming crew Excellent attention. Very helpful"

Pros: "Almost anything"
Cons: "Offer additional food option to buy, common a 10 hour flight with any snack or Alcoholic beverages common!"

Cons: "stop making a billion announcements."

Cons: "The flight was half full and they would not allow those of us in full aisles to move to other open seats"

Pros: "Yes"
Cons: "Yes"

Pros: "Nothing"
Cons: "I was 40 minutes late, the crew was disrespectful with a little girl, also de pilot when he didn’t explain why we were late."

Cons: "Punctuality"

Cons: "Bathroom a little dirty but in middle of flight"

Pros: "Speed and On time"
Cons: "The plane"

Pros: "Todo excelente"
Cons: "No son tan puntuales"

Cons: "Delayed..."

Pros: "Nothing."
Cons: "These are stripped down planes. They have nothing: entertainment, energy plugs, very little food and water."

Cons: "My sister was not allowed to travel andI had to deplane with her. She had some wine in the VIP lounge and the crew decided they wiuld not take her ti Lima. She tried to appeal to the supervisor but it was imposible. She was not drunk. We believe that Avianca iverbookwd the flight and decide to use this as an excuse. Moreover, she has had bith knees operated in the last year and does mot move quickly and with difficulty. Any way, it was a disaster. Especially because we bought tge tickets whilw Avianca had its pilots in strike and we flew to Madrid on Iberua, because our origibal flight was cancelled."

Pros: "Nothing"
Cons: "Avianca went on strike over a dispute with their pilots. The company waited until a few hours prior to the trip to cancel the trip (which was paid for with 3 months in advance). This was a transatlantic flight so we were forced to buy a vastly expensive ticket in another airline (due to the last minute urgency) which was not direct. The flight was for my 80 year old mother. Avianca forced us to a ridiculous process to refund the monies and only did so after many disputes over the phone and 30 days later. Will never use this airline again."

Cons: "I purchased this ticket for my CEO's associate. She had to fly economy, but we had purchased business class tickets. Myself, I don't know what happened. Supposedly, there was an issue in Spain."

Pros: "Very friendly service and they treat you like a guest"
Cons: "More vegetarian or at least healthier meal options"

Cons: "There was a 4 hour delay"

Cons: "lamentablemente el viaje BOGOTA CARACAS Tuvo que ser reprogramado ya que la aerolinea dejo la ruta pero medieron otra alternativa con la cooperaccion deAA. LO QUE-NO FUNCIONA PARA NADA fue el SEGURO DE VUELO que tome a traves de Uds police EUSP2085184113 deALLIANZ que al sentirme varada en MADRID ya que el pasaje estaba interrupido LOS LLAME AL TELEFONO de EMERGENCI de USA y me dijeron que ellos no tenian nada que ver."

Pros: "La atencion del personal a bordo"
Cons: "Los asientos del B787 muy incómodos"

Pros: "Crew was outstanding"
Cons: "Priority Baggage was delivered with the regular baggage."

Pros: "The seats ARE LIE FLAT"
Cons: "The service is poor. seats need maintenance. The staff treats you poorly. It was like flying with people who dont like you"

Pros: "New 787 business cabin is great. Seats are comfortable, prices are amazing for what it is"
Cons: "Ground staff is awful"

Cons: "Cold food and not good"

Cons: "The flight was delayed over an hour."

Cons: "Delayed one hour"

Pros: "Excellent service, good food, just in time. Chairs are very comfortable and entertainment is excellent"

Pros: "I lost my conexión to Bucaramanga because this fly was delayed for 3 hours."
Cons: "They don't inform me about the delayed flight!"

Pros: "On time"

Pros: "Without a doubt Avianca's service is superior than other airlines"
Cons: "Limited selection of movies and series, the middle seat on the row is not comfortable is someone of your same size seats on the window seat."

Pros: "Very puntual the departure and the space they hace between the sits. It's important to me because i'm a large guy"
Cons: "Mayen the atention of the crew could be better in the travell"

Cons: "They don't let you finish your meal. Please wait more time before taking away the meal tray. Thanks"

Pros: "Courteous, efficient, service from check-in through deplaning. Flight was on time, and the plane was comfortable."
Cons: "The food was below adequate, flavorless, sugar-laden and kind of strange (what was the apple butter supposed to go on?) Finally, the coffee was lukewarm and poor-tasting. This from Colombia's #1 airline?"

Pros: "Good food and good service"
Cons: "Our flight was expected to arrive in San José at 3.55 pm with only one conecting flight in Bogotá. We arrived yo San José at 10.30pm with 1 extra stop un San Salvador and delayed flights un Madrid and Bogotá"

Pros: "Me encantó todo y recomiendo viajar con avianca siempre."
Cons: "Se retraso una hora"

Pros: "Enterteiment,checkin,boarding."
Cons: "Seat, service & food."

Pros: "Tuvimos que dormir en Bogotá, por asuntos médicos,la aerolínea nos trato súper bien, se encargaron de nosotros totalmente, eso no tiene precio."
Cons: "Un poco los retrasos en salida."

Cons: "It was ok"

Pros: "La atencion y el estado de los aviones. Los tiempos de embarque"
Cons: "En el vuelo de regreso tuvimos un retraso lo que nos hizo perder el vuelo de conexion. Sin embargo, nos ubivaron en un excelente hotel y avianca cargo con todos los gastos,"

Pros: "El servicio ptestado por el personal que trabaja en el avión."
Cons: "La sala de salida para Santo Domingo en el Aeropuerto El Dorado de Bogotá."

Cons: "The chair was broken and I couldn't lean back"

Pros: "new aircraft"
Cons: "very fast crew service"

Pros: "Seat average for a small jet"
Cons: "The AC was not cool enough, but tolerable"

Pros: "Everything about the flight was good."

Pros: "Good variety and quality meals during the flight as well as a super array of entertainment"
Cons: "The seats lack cushion so a 7 hour flight gets quite painfully after a while"

Cons: "They ran out of food by the time they got to the back of the plane."

Pros: "We left on time and arrived early. The seat in comfort class had excellent leg room."
Cons: "The food was mediocre, to say the least."

Cons: "I had a tight connection, but made it to the gate in time. I walked down the jetway to what appeared to be a locked door, with no one there to guide me on how to board. It turns out there was a stairwell at the end of the jetway, which was to take me to a bus on the tarmac. This was very stressful."

Pros: "Crew very nice."
Cons: "Better food"

Cons: "The international flights plane was much older - janky outdated screen that’s hard to use, zero leg room, and usb outlets that didn’t work. Also the WiFi kept dropping. The delta staff, food service and nice extras like warm cookies and towels were excellent."

Cons: "Working USB ports. On time departure."

Pros: "Seat was great, complimentary snacks and alcoholic beverage"

Pros: "Food was so good. Crew was also very nice."

Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."

Pros: "The food. And services."
Cons: "Upgrade for customers like me. For next fly to first class."

Pros: "Yes"
Cons: "It was well executed flight"

Pros: "Nothing"

Pros: "On time departure. Amazing entertainment selection. Awesome flight attendants. We had a very pleasant and easy experience. Love Delta!"

Pros: "the crew was excellent the boarding was satisfactory"
Cons: "everything was from satisfactory to excellent"

Pros: "They ran out of my preferred menu choice for the first meal. Martha went out of her way to bring my first choice for the second meal, which was very thoughtful. Nancy brought my friend an extra meal."
Cons: "I thought there would be more new releases to watch, but overall the selection was good."

Pros: "got there on time, no delays. very smooth"

Pros: "Everything good"

Pros: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Cons: "Overhead bins a bit small on this older 767-300"

Pros: "Delta’s notifications are very timely and helpful. They even tell you when your bags are on the plane and at baggage claim."

Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."

Pros: "Flight left and arrived on time. Smooth flight, so the weather gets credit for that. Seats a bit more roomy than the horrible sardine cans I've become accustomed to being squished into on Delta flights."
Cons: "The provided earphones are useless. Next time I'll have to bring some from home. I only could watch films with "closed caption.""

Pros: "Nothing"
Cons: "Not enough legroom to make any flight enjoyable."

Pros: "They ran out of salads so that was a little disappointing."
Cons: "The flight would be more comfortable if we had more leg room."

Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."

Pros: "Nothing"
Cons: "Food was just a snack"

Cons: "Toilets space are below standards"

Pros: "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
Cons: "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"

Pros: "I araised safely in New York and all my luggage finally arrived. I suppose that is good but so much else was bad, very bad."
Cons: "The morning of my flight I got a notice the departures time was changed by one hour later but to still arrive at the airport at the same time. So I ended up spending almost four hours at the airport before leaving. Boarding was a mess as "groups" were not called but everyone just rushed the gate in mass and we're let on. Staff were functional but looked and acted surly. It was a functional flight in that I arrived at my destination but it was not managed and I did not feel my business was wanted-only my money."

Pros: "Waited for me"
Cons: "Damaged my suitcase upon arrival"

Pros: "They waited for me as I was late"
Cons: "My suitcase was damage"

Pros: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Cons: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."

Cons: "1/12 hours late had to change out equipment"

Pros: "That I had room to accommodate my at the time disability and the crew members amazing"
Cons: "No Tv at all."

Pros: "Crew was very nice and accomodating"
Cons: "Entertainment system was very poor. Quality of sound and picture were substandard. Could not understand or see the movies. Seat were uncomfortable and boarding in Atlanta was very poorly handled. Probably will not fly Delta again although we have frequent flyer status."

Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"

Pros: "On flight entertainment has improved greatly. There are so many choices to keep you entertained. I forgot how long I was on the plane."
Cons: "Plane food was not good. The crew were not as friendly, almost exhausted. There was one woman who was not sensitive or compassionate to my fellow seat mate. He was an older man who needed extra assistance. From the look of her face she didn't feel like helping him... as simple as helping him pour ice into his cup. Instead I helped my fellow neighbor. She might not feel comfortable helping a senior citizen but don't be so loud or make a face of disgust."

Pros: "The crew was good and attentive"
Cons: "The management was horrible, if you already knew the pilot was working extensive hours you could have had another pilot on standby just in case... I'm sure it would have been a lot cheaper and less of an inconvenient for everyone on the flight..."

Pros: "When I went into customer service and explained that I lost my flight because of bean at the immigration for almost 2hrs and the woman she say u going on the next flight, one hr later I was heading to my destination Richmond."

Cons: "Flight attendant kept giving nasty looks to a little girl that has to keep going to the bathroom. She also served drinks and crossed over my face each time without even saying "Excuse me." She kept bumping me with the drink buggy and didn't say a word."

Pros: "the plane crew were nice"
Cons: "ok wont fly delta if i can avoid it"

Cons: "small aisles and space in the seats. me and my wife were seated"

Pros: "On time great staff"
Cons: "Little cold"

Cons: "Very small spaces for everything."

Pros: "good movie selection."
Cons: "fat guy in the middle constantly moving seat barrier up to get more room."

Pros: "Smooth ride. Delta got everything right from takeoff to landing."

Pros: "Being interviewed as I waited in line to check my luggage. Personal touch and felt good safety screening. Bottle of water given out. The friendliness and helpfulness of the crew. I was in the back of the plane. Very cheery despite the masses of people."
Cons: "Seat size small. Although I appreciate the serving of food during the flight, felt a lot of junky carbs and sugar."

Pros: "The customer service was great, the crew was great, the flight was great, everything was outstanding"
Cons: "There was no wifi"

Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."

Pros: "Nothing"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Pros: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Cons: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"

Cons: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."

Pros: "Crew memebers"
Cons: "Nothing"

Pros: "Crew was attentive. Timings were spot on."
Cons: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."

Cons: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"

Cons: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."

Pros: "On time, no hassle."

Pros: "Food and drinks very good"
Cons: "In economy class the movies unable to listen to with ear buds. Bring my own next time."

Cons: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"

Pros: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Cons: "See above. Overall, very nice experience."

Cons: "More water provided during the flight. Also, the second meal was not very good."

Pros: "The crew was friendly and always came around with water."
Cons: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."

Pros: "The transfer times were excellent"

Cons: "WiFi"

Pros: "Intranet meant I could watch movies on my iPad"
Cons: "Seats are very uncomfortable"

Cons: "The fligh Washington delay more than a hour"

Pros: "The staff were very helpful and professional."
Cons: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Pros: "The only thing that I like about the flight was that it was easy to boarding"
Cons: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."

Cons: "I didn’t have time to make it through customs. Missed my flight"

Pros: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Pros: "Nothing."
Cons: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."

Pros: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Cons: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"

Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"

Pros: "La entrada"
Cons: "El resto de cosas"

Pros: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."

Cons: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"

Pros: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."

Pros: "The cheese and the bread"
Cons: "The unprofessional staff during boarding and food serving"

Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."

Pros: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Cons: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."

Pros: "None"
Cons: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."

Pros: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Cons: "All airlines need to remove a row of seats and give everyone just a bit more legroom."

Pros: "Crew was nice and responsive"
Cons: "The overall experience is regular at best"

Cons: "Some toilet facilities out of order and some slow service"

Cons: "My baggage was broken"

Pros: "Arrived on time"
Cons: "Cattle car accommodations"

Pros: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Cons: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."

Cons: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."

Pros: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Cons: "."

Pros: "It was a short flight."
Cons: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."

Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."

Pros: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
Cons: "Airplane food is airplane food I guess."

Pros: "The airplane was new, good food and service."

Pros: "Average flight"
Cons: "Food on AF montreal - paris flight and totally rude stewardesses"

Pros: "You get everything you would expect in this kind of flight in term of meals, comfort and entertainment."
Cons: "The flight left half an hour late because of weather conditions. But it is more an airport issue rather than an airline one."

Pros: "Pleasant staff."
Cons: "I sat next to an overweight lady and was incredibly uncomfortable my entire flight. There needs to be better regulation for overweight passengers to ensure that every passenger has enough room"

Pros: "Clean plane, efficient crew, food OK. Boarding was organized"
Cons: "No entertainment and no power plug to charge devices."

Pros: "Complimentary entertainment"
Cons: "Major delays"

Pros: "The crew was attentive."
Cons: "Check in process was super slow. It took an hour and a half. Check in process needs to be made more efficient. Also, plane took off an hour and 20 minutes later than originally planned. Therefore, we landed an hour later than expected."

Cons: "Seat space"

Pros: "Friendly crew, but that is pretty normal for Aeroméxico and expected. Glad the seats had the flip up sides to keep ones sleeping head from falling too far to either side"
Cons: "A few more degrees of seat recline the meals could have been much better."

Cons: "The space between seats is tiny, even when I paid more, no internet during the fly, old movies, nothing new"

Cons: "We have could have left, still in airport Mexico City"

Pros: "Everything went according to schedule, staff was suoee friendly and helpful."
Cons: "Not enough leg room"

Pros: "Everything after takeoff was fine, except where plane landed, extremely far from terminal, even by bus."
Cons: "We had an almost 5 hour flight delay! Got to Los Angeles after 1am and hotel, after having to go through customs, after 2 am!! Bus ride from plane to terminal once landed is extremely long."

Pros: "Early arrival."
Cons: "Boarding process."

Cons: "Horrible food for a business class"

Cons: "It was delayed 2:30 hr"

Pros: "Crew on board is nice, price is good"
Cons: "A lot can be improved, the food is bad, counter personal in NY is not empathic at all. I prefer not to pay for that food and bring mine. Your seats should be declared torture instruments"

Cons: "The layover was very long but Detroit is a very nice airport."

Cons: "We had an accident with a bird caught in the motor and no one told us anything for long time. It was really scary."

Cons: "Our flight was delayed from 1am to 9am, then again from 9am to 11.30am. Finally got to Mexico City 12 hrs after we were supposed to. No compensation or apology was provided. Only way we found out about new flight times was through email. Airport did not make announcements."

Cons: "The boarding unfortunately the Quito airport it’s too small"

Pros: "No tanta supervisión en el peso de maletas."
Cons: "N/a"

Cons: "My personal hand bag was taking away from me. I couldn’t carry with me and it was open and stolen my new pair of Jordan shoes Thanks"

Pros: "It wasn’t a full flight"
Cons: "The flight attendants were too loud and not as attentive"

Pros: "Average flight. Nothing special."
Cons: "No entertainment system. Nothing Thanks I bring my Ipad. Spend play Solitaire."

Cons: "Seats"

Pros: "Nothing"
Cons: "Did not let me check in so I missed my flight. Last time I will ever pay for an Alaska airline flight."

Pros: "The entertainment"
Cons: "Lack of snacks, prefer chips"

Cons: "A friend was flying standby and didn’t get a seat even thpugh the seat beside me was empty. Very upsetting"

Cons: "International flight. 5 hours. Entertainment system did not work at all for the entire plane. For the entire flight. TERRIBLE."

Cons: "For a 5+ hour flight, no entertaintment, no movies, headsets did not work, no air conditioning, poor service, bad food."

Cons: "Horrible customer service and delayed all our plans"

Pros: "Everything was as expected."

Cons: "Check in tool over an hour. The line wouldn't move. Luggage also took an hour to come out"

Pros: "Lots of really good movie choices"

Cons: "We miss our conection and we have to wait for more the 3 hours to take the next flight"

Pros: "The plane itself"

Pros: "Good service, decent meals. Good to very good beverage service."
Cons: "Changing planes in Mexico requires immigration, screen hassles,. I will fly direct to US next time. Terminal info was very poor. Delayed second flight had no gate info until last minute."

Cons: "No leg room. Space really limited."

Pros: "Me molesta que cobran la maleta y nos cobraron 500 pesos vuelos internacionales deben dejar una maleta libre"

Pros: "The crew were great they tried to kill all the mosquitos but not till every passenger was sited for some time and tried to keep the mosquitos from biting us."
Cons: "The plane was full of mosquitos from I'm only questing the plane sitting on the tarmac."

Cons: "Pilots were late to flight...m"

Cons: "My nephews got to the airport 1 1/2 early to check in. They were Not promitted to board the plane. I had to buy new tickets or fly out Monday. I have insurance and was not reimbursed."

Cons: "On June 29 Aeromexico Flight 2683 arrived in Mexico City airspace and the Captain informed the passengers that the plane would have to refuel in Alcapulco due to inclement weather in Mexico City. The website https://www.timeanddate.com/weather/mexico/mexico-city/historic reports NO inclement weather on that date or at the time that AM 2683 was to land. I observed partly cloudy skies from my window seat as well. The ground crew in Alcapulco was unprepared for AM2683 and the fueling was delayed. After doing so, AM 2683 landed AFTER my connecting flight AM 684 was scheduled to depart at 1:05 AM on June 30. A female connection agent met me at the baggage claim and informed me that that AM 684 had not been held and had departed. The female agent was unhelpful, dismissive and rude. In fact, she had taken a personal cell phone call at the connections desk prior to assisting passengers of AM 2683 which lasted many minutes. She escorted us to the Aeromexico counter where I waited 30 or more minutes to speak to a representative. The representative at the Aeromexico counter informed me that there were NO flights to Quito until 1:05 AM on July 1. I asked if she could book me on another airline and she informed me that because the delay was weather related Aeromexico had no obligation to accomodate me. She booked me on AM684 for July 1. I asked where I was to wait for the next 24 hours and she said Aeromexico had no obligation to pay for lodgings. She gave me food vouchers for the airport. I immediately logged onto Travelocity.com and found a Copa Airlines flight to Quito leaving that afternoon which was in fact OPERATED BY AEROMEXICO! I booked that ticket myself and waited in the Mexico City Airport for 14 hours. What would have taken 10 hours took me 22."

Pros: "Checking in was fast and easy"
Cons: "Nothing"

Pros: "Aeromexico provides blankets; particularly useful on this overnight flight. The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! This includes the flight map, although this was not functioning on the Calgary - Mexico City leg of my trip. Cabin staff are friendly and efficient. I paid extra for the exit row on the Calgary-Mexico City leg. Unfortunately, the cabin crew put another passenger in the seat adjacent to me, so I lost my expected room to stretch out. I'm tall, and this really affected my comfort on this long overnight flight."
Cons: "In-flight map wasn't working. Beer, scotch or red wine are not available, although other alcoholic beverages are available, apparently without charge. Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once!"

Pros: "very smooth flignt"
Cons: "boarding took a long time due to last minute checkups"

Pros: "nothing"
Cons: "we never even got on this flight"

Pros: "Service from the crew was excellent, they were very respectful and happy to help, also entertainment was great!"
Cons: "Food: Serving amount was ok, food was tasty but it's like Aeromexico is missing those little details that make a difference: salt and pepper mini bags, a dressing for the salad, and butter or cream chesse for the bread. Also a small chocolate or candy would be fine just to make the experience even better"

Pros: "Free light meal, drinks, and entertainment."
Cons: "My seat was moved even though i had paid extra for my seat."

Pros: "Your price was just right!!!! On time. Which was great Great pilot,,,,smooth ride."
Cons: "Seating was WAY too tight Way too many people with carry on luggage"

Cons: "4 times I asked for a blanket, and finally when I put a not very nice face I get it."

Pros: "La tripulación"
Cons: "Son aviones poco cómodos me da la impresión que son viejos nada modernos Todo les suena cuando aterrizó Pensé que eran mejores La ida a México no tenían pantallas por tanto un viaje aburrido El regreso por lo menos tendría una pantalla"

Cons: "In both ways I was not given a seat until the lats minute. I was not offered the chance of choosing my seat before."

Pros: "Everything"
Cons: "Nothing"

Cons: "A cockroach or two were running around on the seat in front of me. Is there anything else I need to say? Other than the terrible service I received when they " lost" my luggage and I never got it back again on my flight to my destination in Madrid, never reimbursed me for arriving late and me missing my connection, on this flight the long leg of it, the entertainment didn't work so we had no movies or TV or anything. Horrible, I will never take this airline again."

Cons: "DELAY"

Pros: "Ok"
Cons: "Is ok"

Pros: "Too long ago!"

Cons: "The boarding gate was very far, and I had to walk all the way."

Cons: "boarding dont like boarding by bus"

Pros: "Friendly staff"
Cons: "No working movie screens and no outlets"

Pros: "Great airline"
Cons: "More choice of food"

Cons: "El tiempo de espera se retrasó demasiado tiempo"

Pros: "Excellent"

Pros: "Smooth ride"

Pros: "Boarding was efficient"
Cons: "No free beverages"

Pros: "Vuelo de la excelencia"

Cons: "Very unorganised"

Pros: "New airplane,"
Cons: "Madrid Rome, charged for water."

Cons: "La tripulación fue muy gentil y atenta"

Pros: "The comfort and crew attentions"
Cons: "Not enough toilets for so many people (296) and besides after a while they were filthy with tissues on the floor and all over the toilet. I restrained myself from using any of the toilets for the condition they were in."

Pros: "excellent"

Cons: "Advance check-in did not work -- tried 3 times. Entered all the info, pressed enter and nothing happened."

Pros: "Very puntual & cheap!"

Cons: "Row 35 should not be an option far too tight"

Pros: "Didn't care for just one movie choice but I liked the price!"

Pros: "Very friendly."
Cons: "Everything was perfect. Can't complain everything was good."

Pros: "Same as previous answer"
Cons: "Same as previous answer a"

Pros: "Excelent !"

Pros: "NOTHING"

Pros: "Everything was perfectly reliable."

Cons: "Still haven't received over 2 days now"

Cons: "T"

Pros: "Wide body aircraft."

Pros: "Nothing"
Cons: "All"

Cons: "Terrible line up for boarding."

Cons: "Cold onboard"

Cons: "No alcohol."

Pros: "The entertainment on board was very good and the flight leaves on time."
Cons: "The boarding process was a mess. The counter and the inflight personal was very unhelpful, even rought. I didn't like AirEuropa experience"

Pros: "Alitalia is fine."

Pros: "Nothing"

Pros: "They leave me in Santo Domingo with no reason and no phone to call and solve the problem. That cause problems with my job. They don't have customer service to help people in this case."

Pros: "All went well. As above"
Cons: "No complaints"

Cons: "The boarding procedure need to improve."

Pros: "La puntualialidad y amabilidad"
Cons: "En verdad todo estuvo muy bien"

Pros: "The crew"
Cons: "The boarding process"

Pros: "New airplane 787 Dreamliner was great!"

Cons: "They are always late, they charge for everything..."

Pros: "Muy buena"
Cons: "Muchas veces las azafatas eran hostil y/o muy serias"

Cons: "The flight was delayed 2 hours"

Pros: "I got there"
Cons: "Be prepared to take a bus to the airplane. No perks of any sort."

Cons: "Paying for my seat I didn't fet"

Pros: "Servicio excelente"
Cons: "El sistema de peliculas"

Pros: "Boarding system! It seemed to go smoothly."
Cons: "Nothing comes to mind"

Pros: "It esa great"
Cons: "Yes i like so much"

Read more about Avianca
COVID-19 information

Safety measures for airlines flying from Madrid to Santo Domingo

Airlines flying from Madrid to Santo Domingo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Madrid to Santo Domingo

Mandatory masks

Masks required on board, masks provided on flights from Madrid to Santo Domingo

Social distancing seating

Middle seats unavailable to book on flights from Madrid to Santo Domingo

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Madrid to Santo Domingo

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