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Air Europa: Expert advice and recommendations

Expert travel writer Laura Ratliff shares all you need to know before booking a flight with Air Europa.
Laura Ratliff
August 21, 2024

Air Europa, an airline headquartered in Mallorca, Spain, serves the US with flights to Europe from New York, Boston, Las Vegas, and Miami. Within Europe, Air Europa covers destinations in Europe, Asia, Africa, North America, and South America.

While I initially wasn’t familiar with the airline, a business class trip to Madrid several years ago helped me realize that they’re particularly convenient when flying to the Mediterranean, thanks to the airline’s strong presence there. This guide draws on my personal experiences of flying with Air Europa and covers everything from the airline’s fare classes and check-in procedures to its change and cancellation policies and loyalty program, SUMA.

Air Europa’s SUMA Program

Air Europa’s loyalty program, SUMA, allows flyers to earn and redeem miles for flights, upgrades, and other perks. If you are a frequent traveler I suggest checking the program in depth.

The program is free to join and features four distinct tiers: SUMA, SUMA Silver, SUMA Gold, and SUMA Platinum. The more miles you fly, the faster you’ll move up the tiers. As you accumulate more level miles, you’ll move up tiers and get to enjoy increasingly valuable benefits, such as bonus miles, priority boarding, and lounge access.

While SUMA Silver will get you perks like extra checked bags and priority boarding, it isn’t until you reach SUMA Gold that you’ll get premium benefits like access to Air Europa’s VIP lounges and priority baggage collection. If you frequently fly with SkyTeam partners, aim for SkyTeam Elite Plus membership, which will give you access to SUMA Gold.

Level miles can be earned through flights, credit card purchases, and partnering with retailers. I find that redeeming miles with Air Europa is easy – I can do so through their website when I book my flights, upgrade my seat, or shop for products from Air Europa partners.

What’s more, I didn’t have to wait as long as I thought I would to enjoy the benefits of the loyalty program. Air Europa makes achieving upper status a breeze compared to many other airlines. Of course, the more flights you take, the more level miles you will earn, but I still managed to rack mine up much quicker than expected.

Fare classes

Air Europa offers passengers several different fare classes and cabins, ranging from Economy and Premium to Business Class. In general, I prefer flying business class when I can, but with Air Europa I enjoy as well Economy Flex.

Economy, the most basic fare class, offers travelers a few different options. Economy Lite is the most basic ticket and allows for a carry-on and under-the-seat bag, with options to add additional checked bags. If you’re planning to get the Economy Lite fare and add checked bags, I advise you to do so online, as this option is cheaper than doing so later at the airport.

Economy Standard allows for one piece of checked luggage in addition to carry-on luggage. For those opting for an Economy fare, my personal preference is Economy Flex, which gives you the option to make changes to your ticket without penalty and allows you to apply for a refund for a small fee. It also lets you choose a preferred seat. I’ve found this flexibility to be invaluable on trips, so having that option available is the way to go.

With ​​Business Cabin Standard, you can bring three bags: one under-the-seat bag and two checked bags. One perk I love with this fare is that Wi-Fi access is also included, which is perfect for those like me who need to get work done during the flight.

Business Cabin flyers also get VIP access to Air Europa’s VIP Room and fast-track lines to the aircraft. Opting for Business Cabin Flex gives you all the same features, but with the added ability to get a full refund if you cancel before your flight.

Change & cancellation policies

Air Europa offers changes and cancellations for a small fee, with the price depending on whether you are flying short or long haul, while refunds are only available for those purchasing Flex tickets, even at the business class level. This is another reason I tend to go for one of the Flex options when booking.

Economy Flex and Premium Flex passengers will incur a small fee for requesting a refund, while Business Flex offers a refund before your flight at no additional cost. As a travel writer, I’m always hopping on and off planes, and plans can often change at a moment’s notice, so Flex fares are the only way to have peace of mind when preparing for a trip.

Check-in process

Air Europa offers check-in via their mobile app or at kiosks in the airport terminal.

You can check into an Air Europa flight up to 48 hours before departure, except for those flying to the US, where check-in opens 24 hours in advance. Keep in mind that online check-in is not available for passengers who have special requirements, unaccompanied children, passengers traveling with animals in the cabin, or flights operated by other companies.

In-flight experience

Air Europa offers a comfortable in-flight experience with plenty of onboard entertainment, including the ability to watch in-flight movies on your mobile device. This has been a life-saver for me on longer flights. Pro tip: always make sure your device is fully charged before boarding. Investing in a power bank can be a game-changer in this regard.

Seats onboard vary in size depending on fare class, with economy and premium seats offering standard sizing with adjustable headrests and built-in entertainment. For more legroom, you can opt for an XL seat with an extended pitch to relax during longer flights. Meanwhile, business class offers the most spacious seats, with plenty of room to stretch out during a flight.

In my experience, spending the extra money and upgrading to an XL seat can help make your flight much more enjoyable, thanks to the added legroom. I also like Air Europa’s system that allows you to bid on seat upgrades, when available, meaning you can potentially score a business class seat for a reduced price.

All passengers have access to speedy Wi-Fi while onboard, with packages available to suit all needs during your flight. I usually have to do some work while traveling, so having fast and reliable Wi-Fi is a must. Air Europa certainly delivers on that.

Two meal services for premium and business fares are served during the flight, with a selection of wines. Meals are also provided for those flying in economy on transatlantic flights. If you have special dietary needs, a variety of special meals are available, including diabetic, gluten-free, low salt, low calorie, lactose-free, and vegan or vegetarian options. For those traveling with small children, the airline also offers kids’ meals.

Air Europa partnerships

Air Europa is a member of SkyTeam, which allows you to share loyalty benefits with other SkyTeam partners like Delta or Air France-KLM. Being a Delta loyalist myself, this partnership enables me to earn Delta SkyMiles while flying Air Europa, making Air Europa one of my top choices when traveling to Spain.

Pet policy

If you’re like me and love traveling with your pet, you’ll be happy to know that Air Europa allows dogs and cats onboard their cabins without the need to stick them down in the cargo hold (something I definitely don’t want to do). It’s worth noting, however, that they are not permitted in business class cabins.

A few things to take into account for those looking to bring their pet into the cabin: pets cannot weigh more than 22 pounds (including their carrier), must be at least three months old, must be vaccinated, and cannot travel in an emergency seat. Luckily, my Pekingese met all these requirements. With many airlines making it harder to fly with dogs, Air Europa’s more lenient policy is very welcome.

This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up-to-date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others. Find more perspectives in our user reviews below.

Good to know

Low season

January

High season

October

Cheapest flight

$43
Best time to beat the crowds with an average 10% drop in price.
Most popular time to fly and prices are also 8% lower on average.
Flight from Madrid to Barcelona

FAQs about flying with Air Europa

  • What is Air Europa's carry-on size allowance?

    On board Air Europa flights, cabin baggage should not exceed 21x13x9in. If your hand luggage is bigger, the Air Europa assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Air Europa fly to?

    Air Europa offers direct flights to 52 cities in 28 different countries. Barcelona, Madrid, and Palma de Mallorca are the most popular cities covered by Air Europa.

  • What is Air Europa’s primary hub?

    Air Europa concentrates most of its flight operations in Madrid.

  • How does KAYAK find such low prices on Air Europa flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Air Europa.

  • When are Air Europa plane tickets cheapest?

    Flight prices with Air Europa will depend on the season and route you are flying. Our data shows that overall, the cheapest month to fly with Air Europa is January, while the most expensive is October.

  • What’s the cheapest route that Air Europa flies?

    In the last 72 hours, the cheapest route flown by Air Europa found on KAYAK was from Madrid to Málaga, with a price of $39 for a round-trip.

  • What are the most popular airports for Air Europa flights to depart from?

  • Is Air Europa part of an airline alliance?

    Yes, Air Europa is part of the SkyTeam airline alliance.

  • How many destinations does Air Europa fly to?

    In total, Air Europa flies to 52 destinations.

Top tips for flying with Air Europa

  • If you’re looking for the cheapest Air Europa tickets, then try to fly from Madrid, where flights have been cheapest lately. The cheapest route from here available recently is to Barcelona-El Prat Airport, and cost $43.
  • The cheapest month for flights with Air Europa is January, while the most expensive is generally October.

Air Europa customer reviews

7.0
GoodBased on 517 verified guest reviews
6.5Entertainment
7.1Boarding
7.5Crew
6.3Food
7.0Comfort

Pros +
Cons -

Show reviews that mention
Traveler rating:
Sort by:
P
2.0 Poor
LIS-MAD
Issues with plane led to multiple gate changes and chaos. Very little communication from the ground crew led to cranky passengers.
M
8.0 Very good
MAD-ASU
I flew business class, at breakfast I asked for a small bottle of olive oil instead of butter and the flight attendant responded with a negative gesture.
M
6.0 Okay
AGP-MAD
They didn't even give us water, everything was sold
M
6.0 Okay
MAD-FRA
They should at least offer water like other airlines, which seems like a humanitarian gesture to me
M
8.0 Very good
ASU-MAD
They gave me an upgrade but charged me for my bag. I felt abused because this had never happened to me before with an upgrade with another airline.
V
6.0 Okay
AGP-MAD
Timeliness could be better. Delayed again
F
2.0 Poor
MAD-FRA
Well. It is a no frills airline. Annoying is that even for the long-haul everything has to be paid for separately. Once you add up the extras the flight is getting to expensive. Then one might as well fly with a legacy carrier which provides far better comfort. Changing flight at MAD airport is a nightmare. The worst airport in the world. Poor signposting, poor passport control, poor security check and long queues. I had 2h transfer time and spend in queues almost 1.5h
J
2.0 Poor
MAD-MIA
All flights with Air Europa you arrive late to the connections of other flights, I missed my train, I had to pay for my train again, the crew are antisocial, you are paying for a service, it is not free, thanks to the travelers they are there, it is the last time I fly with them,
J
4.0 Mediocre
ZRH-MAD
All flights with Air Europa you arrive late to the connections of other flights, I missed my train, I had to pay for my train again, the crew are antisocial, you are paying for a service, it is not free, thanks to the travelers they are there, it is the last time I fly with them,
E
2.0 Poor
LGW-MAD
Terrible experience - we won’t be flying with Air Europa again

Air Europa flight status

Fri 5/23

Air Europa route map - Which destinations does Air Europa fly to?

Find out which destinations you can fly to direct with Air Europa by entering your departure airport. If you want to know if Air Europa flies a certain route, enter both the departure and destination airport before hitting search.
Fri 5/23

All Air Europa flight routes

Flight #Departure AirportArrival AirportDurationSunMonTueWedThuFriSat
6103Barcelona (BCN)Palma de Mallorca (PMI)0h 45m
193Madrid (MAD)Bogotá (BOG)10h 0m
41Madrid (MAD)Buenos Aires (EZE)12h 40m
1061Madrid (MAD)Milan (MXP)2h 5m
89Madrid (MAD)Santo Domingo (SDQ)8h 40m
9118Madrid (MAD)Santa Cruz de Tenerife (TFN)2h 55m
1062Milan (MXP)Madrid (MAD)2h 20m
6156Palma de Mallorca (PMI)Barcelona (BCN)0h 50m
194Bogotá (BOG)Madrid (MAD)9h 45m
42Buenos Aires (EZE)Madrid (MAD)11h 55m
88Santo Domingo (SDQ)Madrid (MAD)8h 10m
97Madrid (MAD)Miami (MIA)9h 20m
98Miami (MIA)Madrid (MAD)8h 35m
58Sao Paulo (GRU)Madrid (MAD)10h 10m
57Madrid (MAD)Sao Paulo (GRU)10h 30m
1301Madrid (MAD)Tel Aviv (TLV)4h 35m
1302Tel Aviv (TLV)Madrid (MAD)5h 15m
9045Santa Cruz de Tenerife (TFN)Madrid (MAD)2h 45m
7008Bilbao (BIO)Santa Cruz de Tenerife (TFN)3h 5m
7007Santa Cruz de Tenerife (TFN)Bilbao (BIO)3h 0m
5200Granada (GRX)Palma de Mallorca (PMI)1h 15m
1298Paris (ORY)Palma de Mallorca (PMI)1h 45m
1297Palma de Mallorca (PMI)Paris (ORY)2h 0m
7028Bilbao (BIO)Arrecife (ACE)2h 55m
7506Palma de Mallorca (PMI)Bilbao (BIO)1h 25m
1040Rome (FCO)Madrid (MAD)2h 35m
1043Madrid (MAD)Rome (FCO)2h 25m
4007Palma de Mallorca (PMI)Valencia (VLC)0h 55m
4008Valencia (VLC)Palma de Mallorca (PMI)0h 55m
9172Madrid (MAD)Las Palmas de Gran Canaria (LPA)2h 55m
55Madrid (MAD)Panama City (PTY)10h 35m
56Panama City (PTY)Madrid (MAD)9h 50m
5201Palma de Mallorca (PMI)Granada (GRX)1h 25m
26Santa Cruz de la Sierra (VVI)Madrid (MAD)10h 50m
7029Arrecife (ACE)Bilbao (BIO)2h 50m
7505Bilbao (BIO)Palma de Mallorca (PMI)1h 20m
25Madrid (MAD)Santa Cruz de la Sierra (VVI)11h 15m
23Madrid (MAD)Asuncion (ASU)11h 40m
40Guayaquil (GYE)Madrid (MAD)10h 55m
24Asuncion (ASU)Madrid (MAD)11h 5m
176Lima (LIM)Madrid (MAD)11h 50m
6030Palma de Mallorca (PMI)Madrid (MAD)1h 25m
175Madrid (MAD)Lima (LIM)11h 35m
1029Madrid (MAD)Paris (ORY)1h 55m
1222Paris (ORY)Madrid (MAD)2h 0m
7311Vigo (VGO)Madrid (MAD)1h 10m
6024Ibiza (IBZ)Madrid (MAD)1h 15m
6025Madrid (MAD)Ibiza (IBZ)1h 10m
6079Madrid (MAD)Palma de Mallorca (PMI)1h 20m
7308Madrid (MAD)Vigo (VGO)1h 5m
39Madrid (MAD)Quito (UIO)10h 55m
39Quito (UIO)Guayaquil (GYE)1h 0m
1147Madrid (MAD)Porto (OPO)1h 15m
7238A Coruña (LCG)Madrid (MAD)1h 10m
4050Alicante (ALC)Madrid (MAD)1h 5m
4027Alicante (ALC)Palma de Mallorca (PMI)0h 55m
1142Porto (OPO)Madrid (MAD)1h 10m
4026Palma de Mallorca (PMI)Alicante (ALC)1h 0m
46Montevideo (MVD)Madrid (MAD)11h 50m
1174Brussels (BRU)Madrid (MAD)2h 30m
1173Madrid (MAD)Brussels (BRU)2h 25m
7235Madrid (MAD)A Coruña (LCG)1h 10m
83Madrid (MAD)Salvador (SSA)8h 55m
84Salvador (SSA)Madrid (MAD)8h 30m
1684Istanbul (IST)Madrid (MAD)4h 15m
1683Madrid (MAD)Istanbul (IST)3h 45m
199Madrid (MAD)Medellín (MDE)10h 10m
1515Madrid (MAD)Munich (MUC)2h 35m
198Medellín (MDE)Madrid (MAD)9h 30m
1516Munich (MUC)Madrid (MAD)2h 50m
52Havana (HAV)Madrid (MAD)8h 55m
51Madrid (MAD)Havana (HAV)9h 35m
5036Málaga (AGP)Madrid (MAD)1h 10m
5043Madrid (MAD)Málaga (AGP)1h 15m
7160Bilbao (BIO)Madrid (MAD)1h 10m
9165Las Palmas de Gran Canaria (LPA)Madrid (MAD)2h 45m
7159Madrid (MAD)Bilbao (BIO)1h 5m
122Cordoba (COR)Madrid (MAD)12h 5m
1016London (LGW)Madrid (MAD)2h 30m
4049Madrid (MAD)Alicante (ALC)1h 10m
1015Madrid (MAD)London (LGW)2h 25m
1081Madrid (MAD)Venice (VCE)2h 25m
4065Madrid (MAD)Valencia (VLC)1h 0m
1082Venice (VCE)Madrid (MAD)2h 40m
4060Valencia (VLC)Madrid (MAD)0h 55m
1502Frankfurt am Main (FRA)Madrid (MAD)2h 45m
121Madrid (MAD)Cordoba (COR)12h 35m
1503Madrid (MAD)Frankfurt am Main (FRA)2h 40m
45Madrid (MAD)Montevideo (MVD)12h 40m
1671Madrid (MAD)Zurich (ZRH)2h 15m
1672Zurich (ZRH)Madrid (MAD)2h 25m
1098Amsterdam (AMS)Madrid (MAD)2h 40m
1091Madrid (MAD)Amsterdam (AMS)2h 35m
7706Barcelona (BCN)Madrid (MAD)1h 30m
7701Madrid (MAD)Barcelona (BCN)1h 25m
1156Lisbon (LIS)Madrid (MAD)1h 15m
1153Madrid (MAD)Lisbon (LIS)1h 20m
72Caracas (CCS)Madrid (MAD)8h 30m
64Cancún (CUN)Madrid (MAD)9h 30m
71Madrid (MAD)Caracas (CCS)9h 15m
63Madrid (MAD)Cancún (CUN)10h 15m
1424Marrakech (RAK)Madrid (MAD)1h 55m
More flight routes

Air Europa contact information

Overview of Air Europa

Air Europa is a Spanish airline that controls operations out of its primary base in Madrid. The majority of the fleet is stored and serviced in Madrid. Targeting vacationers who travel to the south of Spain for the warm weather and pristine beaches, the airline flies to the remote Balearic and Canary Islands. Flights are available to more than 25 countries, with some of the key services being the long-haul flights to South America and North America.

Joining the SkyTeam alliance in 2007, the carrier has offered more connecting flights and departure times than before. Some of the major airlines that it partners with as part of the alliance are China Airlines, Delta Air Lines, Air France and Korean Air. There is also Air Europa Express, which operates as a regional subsidiary, concentrating on domestic flights within Spain.

Passengers can stream content from personal devices, such as mobile phones and tablets, directly onto the entertainment screens provided. To do so, you must download the Air Europa On the Air app before your flight. Specialized menus, free from the 14 major food allergens (nuts, cereals, eggs, milk and fish, among others), are available on all transatlantic flights.

A combination of Airbus and Boeing planes are used by Air Europa. The majority of the fleet are wide body twin jets, such as the Boeing 787 series. Several of the aircraft are painted in the dark grey SkyTeam alliance design, while there is a special Boeing 737 that pays tribute to the Iguazú Falls in Argentina.

Everything you need to know about Air Europa flights

Air Europa information

IATA CodeUX
Routes119
Top routeMadrid to Barcelona-El Prat Airport
Airports served52
Top airportMadrid Barajas
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.