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Refreshments and Air Hostess was good. Issues with customs in Toronto caused flight to depart and left me behind twice. Vouchers for delayed flight needs to increase.

They were very attentive, polite, professional and great customer service skills.

Bad experience. My checked bag was lost during this direct flight….how does that even happen?

Long wait to check in at the priority counter in Toronto

I had no communication, receipt etc from Air Canada until hours before flight

Customer service excellent. Food was poor. I received my luggage open with missing items.

They cancelled my return flight due to mechanical problems checked me on a flight a day late . Did not inform me kept sending me the old itinerary by email . I called and rebooked myself on an earlier flight still would not send me the right itinerary kept sending me the old itinerary The new airline charged me 150 $ for the first checked in luggage Aircanda was $75 . No effort to reconcile this or any apologies for anything . Sorry flight canceled… you are on your own Air Canada is worse than a budget airline Will never fly them again ..

Staff was not frankly. I asked about what beverages you have and air hostess told me like before so very rude answer.

I liked that the plane landed safely. I didn't like that the food and leg room is horrible.

Business class was not worth the extra charge. Overpriced for slightly larger seat. Nothing special. Small older plane.

The crew was very nice. The equipment on the 747 felt old.

Food is too little (in volume) and too spicy.. There are no snacks in the back of the plane in between meals.

As expected. Would have appreciated a 3-day headsup reminder as a reassurance that all is well.

It was as good as a flight in economy can be.

Poor food on flight between Toronto and Stockholm Airport Toronto too crowded

Business Class Configuration was excellent- private and comfortable. Crew and service were excellent. I really appreciate Air Canada cabin pressurization equal to an altitude of 8,000ft. Upon landing, I felt more alert and refreshed than typical for international flights

The United flight was excellent! The flight attendants were attentive and nice, and the food was very good! And the glasses are larger than on Lufthansa flights! I don’t want to have to ask for 15 glasses of water because their glasses are ridiculously small!

Hard to use tables and TV screens interfere with the enjoyment of flight experience. Other than that it was a smooth and comfortable ride and we were well taken care of.

Excellent flight overall. Lufthansa Business service was excellent with great cabin crew and very good food and wines. The seat comfort was excellent. Only a slight reduction in score due to the 747-400 being a relatively loud aircraft these days.

We had a 1 1/2 hour delay before we left Denver. When we arrive to Frankfort, they didn’t announce that people with connecting flights to exit the plane first. My next flight was already boarding when we we taxiing in to the gate. I waited another 10 minutes to get off the plane. I had to run to catch my next flight. I mean run! I made it with one minute to spare, but my luggage did not. My luggage came two hours later on a different flight.