American's movie selection is not great and the user interface for selecting a movie is really not easy to use.
The airlines have stepped up their game. Our travels with American Airlines was great. They are trying hard to make it easier on travelers
American airlines has always been great. Will definitely be using them in the future!
Less noisy children which cannot be helped…
Pros: "The prices were low and the crew was great. A lot of entertainment options, also!"
Cons: "Boarding was rather disorganized"
Cons: "Even in first class the my treat you like cattle, asked for water 3 times and it came 30 minutes later with an attitude, like she was doing me a favor. The seats are a joke for first class, literally the cheapest trim configuration an airline could purchase."
Pros: "Plane wasn’t full and left and arrived early!"
Cons: "Offering some kind of beverage"
Cons: "IFE was not streaming movies, WiFi on but not loading"
Pros: "Really abundant food service, kind crew, great selection of entertainment"
Pros: "No hickups"
Cons: "Wi-Fi wasn't working on this plane"
Pros: "The seat although with limited leg room, was comfortable."
Cons: "The desk agent at the airport was awful and made my experience unpleasant. And already stressful travel was made much worse."
Cons: "Baggage handler lost my bag, grabbed it off plane cabin, never found"
Cons: "Flight currently delayed 3 hours! No help booking another flight or compensation or way of getting back to NYC in time."
Pros: "Crew was great. Seats could be a bit wider"
Pros: "Crew was great. Boarding was easy."
Cons: "Easier option for entertainment."
Pros: "Those little cookies were good and that's about it. The second half of this trip was a disaster and the crew, agents, and American Airlines should be ashamed at how they treat people just trying to go about their normal business lives. Makes me wish SouthWest had more flights."
Cons: "The agents at the connecting flight were absolutely the worst ever. Management would not even acknowledge who he was or me and didn't care to help in any way. If they would have pulled they faces out of their personal cell phones they might have been able to be helpful. Worst. Attitudes. Ever."
Pros: "Flight was smooth"
Cons: "Flight delayed, interior of aircraft was deteriorating"
Pros: "Nice crew"
Cons: "Flight was 55 minutes late leaving making me miss my connection home. Awesome."
Pros: "Arrived on time despite late departure"
Cons: "Bumpy ride in CLT but uncontrollable"
Pros: "WiFi was on the flight. Free with TMobile."
Cons: "Easy and fast flight"
Pros: "Staff was friendly and genuine"
Cons: "They didn’t load enough “for purchase” food. This was a six hour flight! They has no options left excepthummus and chips. This is second flight on American this year where they don’t supply the plane appropriately."
Pros: "Friendly staff"
Cons: "Food was terrible and the seats tight"
Pros: "Flight crew very friendly."
Cons: "No entertainment so 1 star rating. Kind passenger switched seats so I could sit with my husband and son. Would have had to sit behind them if not for her. Paying extra for isle seats was a surprise."
Cons: "Wish they had told me there was a shuttle to other side of airport. Had not been to this airport in many years."
Pros: "We arrived on time."
Cons: "These planes feel like they are made of Legos. They are absurdly tiny and uncomfortable (and I am a small woman). Hot and stinky when boarding and no room for you or your carry on luggage. The days of glamorous air travel seem very far away."
Pros: "Current movie selections"
Cons: "The seats are cramped. They served the final meal very close to the actual landing. The legroom is not comfortable enough for an average size adult. i asked the attendant at the gate for a seat change but never heard back."
Pros: "The plane was very comfortable. The steward as very helpful - just a cup of coffee when I entered the plane - but after nearly missing connections, it was very welcome."
Cons: "The flight was perfect."
Pros: "All good"
Cons: "No entertainment without paying"
Pros: "Other passengers were friendly?"
Cons: "I was traveling alone with my tired, cranky 13 month old. I get that it's no fun for anyone, including me, to have a tired toddler on the flight! But from the moment we boarded the flight attendant was unfriendly and unhelpful. I asked for help putting a heavy bag in the overhead compartment. She half-heartedly tried and then told me it "didn't fit". By simply turning it on its side, I was able to easily make it fit, but it was uncomfortable for me to have to do so while also holding my baby! The flight attendant then commented that I couldn't have the child in a carrier during the flight (something I am well aware of!). She also neglected to offer us a snack later on. Overall, she was rude and inconsiderate and made a difficult trip more unpleasant."
Pros: "Great service and friendly stafg"
Cons: "Loved the yourt for breakfadt...rest of it was ok"
Pros: "The PWM airport, ALMOST makes air travel tolerable. Great little airport. Crew was pleasant, Seemed to enjoy their work. That, alone makes a huge difference in an industry that truly doesn't put customer service anywhere NEAR the top of the priority list."
Pros: "Crew was excellent good and frequent food, snack, and beverage service great entertainment choices"
Cons: "The touch screens were horrible and no Wi-Fi"
Cons: "Small plane with no leg room"
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Pros: "The plan the people an service."
Cons: "Nothing i did not like"
Cons: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."
Pros: "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."
Pros: "Boarding was pleasant, flight attendant was very nice. Served several snacks and choice of drinks."
Cons: "no entertainment"
Cons: "My flight date was changed because of a medical issue with my grandson, and I was outraged by the amount of the change fee."
Cons: "I never even made the flight because they kept jerking us around"
For a discount airline it was perfect for a short flight. No issues whatsoever.
Pros: "Very efficient"
Cons: "All good"
Pros: "I like the convenient flight from Islip to RSW."
Cons: "Every bag is an additional charge, most every choice of seat costs more. There are no TVs, minimal snacks and beverages have to all be purchased. Snack tables are super tiny, seats do not recline."
Cons: "To much cost baggage fees."
Pros: "The crew was great, the prices fantastic and everything whet extremely well. We even arrived in Denver early. The flight crew did a great job of keeping turbulence down despite some conditions that were less than easy to navigate. For a no frills flight, this was fine."
Cons: "I miss the frills although they have them available all at a cost during and before the flight. If you need all the frills I would probably go to a more comfortable venue. If you bring your drink and snack and don't mind not choosing your seat, etc., this will work just fine."
Cons: "the flight was cancelled and never re booked."
Cons: "The flight was cancelled and we were only notified once we reached the airport. I will never fly Frontier again."
Cons: "My flight was extremely delayed for no apparent reason and it made me waste half a day sitting in the airport"
Pros: "Giant fat guy sitting in the middle seat next to me!"
Cons: "Not being delayed?"
Cons: "Seats were made of hard plastic and did not recline. No radio or TV. No free food offered. Waited hours as they had to locate a mechanic, repair an armrest and then do the paperwork to prove that he had finishes the armrest!"
Cons: "Seats are tough but price is right"
Cons: "Just a bit delayed"
Pros: "Crew was great. Fast flight. Lots of information from the pilot"
Pros: "Crew was great,seats not so comfortable"
Cons: "Snacks,drink,larger tray table"
Pros: "Nonstop, pricing was great"
Cons: "Free stuff, seats and baggage. Maybe a real tray table instead of the shelf."
Pros: "Crew always professional and friendly, nice plane, clean, love the low price no frills fare. Hint; you do not have to pick your seat unless you really have a reason to sit next someone or need Moor room. Just click on no thank you. Why pay extra."
Cons: "Seats are not that comfortable, I now bring my own cushion. I suspect that people are not being checked to make sure that they paid for a carry on. If it's a personal item it should not go overhead. De plane process is slow because of the passengers fumbling over head."
Pros: "Great economical way to get there!"
Pros: "It was an hour delayed"
Cons: "2 hour delay prior to takeofd"
Pros: "The price was cheap"
Cons: "The seats were miniature, you dont get any food/snack included, it took 1 hour to get our baggage, it took 49 minutes to get off of the plane, the pilots were late on the flight there, the plane was delayed 1.5 hours on the way back, you have to not only pay for the flight but then you have to also pay for your seat. I will never fly frontier again."
Pros: "Inexpensive flight"
Cons: "Boarding , they didn’t register my boarding pass"
Cons: "Flight was delayed"
Pros: "Travel from ISP to MYR was so convenient. I wish Frontier would offer these flights year round and not just seasonal."
Cons: "Not much to dislike. Flight going to MYR was delayed an hour but isn’t any different than other airlines that have flight delays. No airline has a perfect record."
Cons: "delay . delay delay . a 9:30 am flight was delayed until 9 pm. I opted to cancel and get refund. person helping at check in desk left in middle of handling my request and said next person would be along soon to finish. Said I had been refunded but was in Q for receipt. I asked for my luggage and it took numerous trips to desk to ask where it was and finally 2 . 1/2 hour later I got my luggage but no receipt. It was chaos in departure terminal of people trying to rebook or refund"
Pros: "Flying frontier was excellent for a short trip. Took off early, landed early, very pleasant crew, boarding was smooth, not a problem with anything at all!! Will definitely fly them again when possible."
Cons: "Nothing that I didn’t like for a budget airline."
Cons: "Flight attendants inattentive and forgetful."
Pros: "AFlight was fast and crew was accomdating."
Cons: "I did not like the fact that I was padded down not once but twice at the age of 69 almost 70. Really did not know I was a threat to the airlines. I'm staying with my daughter at Ft.Bragg."
Pros: "The first"
Cons: "This flight was canceled at the last minute and all passengers were told they needed to find another flight because the airline didn’t have any to rebook them on. Passengers had to pay out of pocket for new flights. Frontier said they would reimburse but I haven’t seen anything yet."
Cons: "The flight was delayed three times."
Pros: "Not applicable."
Cons: "Due to mechanical error, the flight was delayed, we missed our connecting flights, and customer service was rude. With all the added fees, my total flight round trip came out to $502.90, so the options given to me as partial refunds did NOT make sense ($180 if I refunded my entire return flight, which is way less than half my overall cost, or per customer service at my connecting location, “you’d be lucky if you got $80”, which is way less than a quarter of the overall cost). My connection was at Denver and my final destination was Seattle. My options were to fly to Portland, OR and figure out the rest on my own, at my cost. Or book the next flight to Seattle, which was 24 hours later. I got a voucher for up to $150 for hotel, but absolutely no assistance finding and booking a hotel, especially since they were sold out (I was looking for hotels just past midnight) or cost over twice the voucher. Am NOT flying Frontier again and I have shared my experience with friends, family, and co-workers and have strongly advised against this airline."
Cons: "Everything, it was late not organized crew was not the nicest. Never again. The delay was only 5 h"
Pros: "Cost- this was round trip flight. Both were fine. Although further from my house ISP was easy to get to, easy to check in/security lines non existent and food service while waiting was sufficient. I had booked thru KIWI for 1st time and was concerned when they could not auto check me in/send me boarding pass to print due to computer issues. I like to check in before hand , have boarding pass in hand but my counter check in was fast and easy with no additional fees. Clean new planes"
Cons: "Nothing. Knew what low cost flight required, packed accordingly to avoid extra fees, but would have paid if that did not work out."
Pros: "Overall my experience to Orlando and from Long Island was great the crew member were funny and welcoming. They acted professionally and were very friendly. The flight was great since we arrived one hour before our normal time. The economy seats don’t recline it I found it comfortable for our flight. I had the same experience from Orlando back to Long Island."
Cons: "No Wifi or screen that tells you where you are and arrival info."
Pros: "Cheap tickets, friendly staff, no major complaints"
Cons: "Seats were a bit uncomfortable"
Pros: "airplane cabin was clean."
Cons: "boarding was late and they didn't even say anything. no apology or anything. It was also hard to hear announcements over the PA system"
Pros: "Affordable, and the seat though firm are surprisingly comfortable. Crew very friendly"
Cons: "Charge for everything."
Pros: "You pay for what you get. Least comfortable flight but also cheapest."
Cons: "They lost my bag. Told me it would be there the next night...it wasn’t and they didn’t know where it was. Told me they’d reach out with updates...they didn’t. I had to call to find out it was in a different city from where I was going or where I live. Told me it would be on the next flight out in the morning...it wasn’t. Then did absolutely nothing to compensate me for this experience."
Cons: "Was unable to make it"
Pros: "The terminal was empty. Plenty of seats. Boarding doesn't take long. Arrival at ISP is nice because it is small and empty."
Pros: "Loved it. My new favorite airline and airport."
Cons: "Not a thing"
Pros: "The staff was pleasantly and the boarding process was on time and so in a speedy manner."
Cons: "Having to pay 2.99 for a cup of beverage, at least give me the can or small bottle."
Pros: "Whole frontier team was very friendly and helpful"
Cons: "The lack of food, but that’s what you get for a budget airline. The round trip cost was well worth the lack of food"
Pros: "Liked the price. Liked the service."
Cons: "Hated the seats. Very uncomfortable."
Pros: "Great convenience, new plane, PRICE!!! Arrived a half hour early!!"
Cons: "Absolutely nothing!!!"
Pros: "Better looking plain than the last Frontier one, Pilot was more smooth at take off and landing."
Cons: "The boarding crew were nasty and the gentleman was more focused on looking sexy in his heels and long nails. Why do we pay for a flight and then for a seat? Why not fly standing and not pay extra? That's a funny way to just take more money out of our pockets. Have us pay for basic seats and then have the ability to upgrade."
Pros: "The flight crew was good."
Cons: "Carry on charges are asinine. The same charge for checking in baggage is the same for carry-ons. Clarification needs to be in writing so that options are weighted prior to making my way to the counter."
Pros: "I really liked having two kids punching my seat every 5 mins on a 3 hour long flight. Pilots do know how to take off and land so I'm alive and that's the best part I liked about my flight."
Cons: "Seats are terrible. I know it's not the international flight but please please hire more attractive flight attendants. I don't want to have nightmares."
Pros: "I am probably a little more biased because tampa airport was celebrating the innaguration of the flight. Also the flight was very affordable and the plane seemed new and clean. Staff was very sweet and pilots were early."
Cons: "Snacks and drinks were all at a fee and there wasn't much leg room after the people in front of you lean back. We were unable to choose our seats. The seats themselves were extremely firm and uncomfortable. There was also no entertainment option, even for a fee or wifi available during a 3 hour flight. Deboarding took a while."