Daily cleaning, installation of cabin HEPA filters on flights from Maine to Jamaica
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Scores according to KAYAK customer reviews
Pros: "Smooth flight . Pilot kept us in constant contact. Crew was excellent ."
Cons: "Snacks are terrible now. Cheez Its & cookies? C’mon. I’m not 5."
Cons: "There was an issue with the booking System. I received a text that my flight was delayed 2 hours then 20 minutes before the original time another text that the flight is now on time. This screwed up the entire trip"
Pros: "Crew was so great"
Pros: "The crew did a great job taking us to our destination safely appreciated all there efforts for sage travels"
Pros: "The crew was professional. The seat had great leg room. The flight and landing was very smooth."
Cons: "Woman next to me overflowed into my seat."
Pros: "Flight and efficiency."
Pros: "Flight was smooth and on time"
Cons: "Long waiting at security check point"
Pros: "The crew was good and the boarding was organized"
Cons: "I am tall so the foot space was a big deal for me. I ended up having leg cramps the whole flight"
Cons: "The flight was delayed several hours because of weather. And it was very turbulent, so I had a very hard time. I was very nauseas. Very difficult flight."
Cons: "Very small aircraft quite uncomfortable seating"
Pros: "Very friendly and professional crew. Ceated a nice atmosphere."
Cons: "Enjoyed the trip."
Cons: "Flight was delayed over 2 hours"
Cons: "How come none of your entertainment systems work? Also - not the day to train new personnel when you are behind. That was irresponsible and more stressful than it ever needed to be. It is completely Jet Blue's fault if people missed their connection due to your inefficiency."
Pros: "The crew was excellent..."
Cons: "Wasn't very comfortable n I was very tired. The entertainment and Wi-Fi needs improvement."
Pros: "The landing..."
Pros: "I flew from PWM to JFK,then JFK to RDU. Both flights left on time,and landed early,which was good for me,as I had less than an hour to make the connecting flight to RDU. Tke gate I arrived at was only 2 gates from the departure gate. I LOVE JetBlue,and was not disappointed this time either!"
Cons: "The flight attendant on the plane @ PWM never even looked up as I was wheeled to the door of the plane,even when I was struggling to get out of the w/c.The attendant with me had to try to assist me while holding on to the chair. I was not impressed. Other than that,the service was good."
Pros: "Crew attitude was totally professional"
Cons: "2 1/2 hour delay. Old fleet’s falling apart."
Pros: "Nice Portland ground crew and flight crew. Good pilot got us thru thunderstorms smoothly."
Cons: "Almost 6 hour delay. 830pm arrival became 2am arrival instead."
Pros: "Staff, frequent snacks,"
Pros: "Friendly and relaxed service, healthy and nourishing snacks, on time arrival and departure, great communication throughout. I love Jet Blue!"
Cons: "Everything was great!"
Pros: "The staff some of them was polite"
Cons: "I had to check m carry on bag and there was a lot of room on bored"
Cons: "Staggering number of delays ultimately canceling flight and rescheduling with another plane."
Pros: "I wasn't notified of cancellation and needed to go with another carrier to get to my destination on time."
Cons: "See above."
Pros: "This flight was too short for either entertainment or food ... however the ease of making the JetBlue connection at jfk was great,"
Cons: "Fogged out of JFK had to refuel in Newark - OK - but no one refueled plan for 20min and I missed my connection."
Pros: "Checking in"
Cons: "Delayed on take off"
Cons: "Had to move to a different boarding gate. But it was ok the crew members were friendly while be professional had a comfortable flight"
Cons: "I had an aisle seat and because of this my poor arm was constantly bumped from passengers and the flight attendant passing. I had to sit slanted in the seat. Luckily the middle seat was unoccupied."
Cons: "The waiting for a seat assignment on a confirmed flighg!"
Pros: "The place took off on time, arrived early even with deicing. It was a really nice ride."
Pros: "My bad experience had nothing to do with the crew the weather was just terrible which made my flight bad the crew was awesome."
Cons: "Let me preface this by saying that prior to this experience I generally though highly of JetBlue. To change my opinion of them, JetBlue had to monumentally screw up, which they did. This was the worst experience I have had on any airline, ever. Why I am mad: - I had a 4.5 hour delay due to maintenance that caused me to miss a flight to India. The 4.5 delay was on a 50 minute flight from Portland, ME to JFK. I nearly could have driven faster than JetBlue got me to New York. - Because of my missed flight to India, I missed day 1 of a two day wedding of which I am a wedding party member - In order to get to India in time for day 2, I had to book a new flight on a different airline for an additional $1000, on top of what I paid for my original flight to India - I was originally told by JetBlue in Portland, ME that they would offer me a reimbursement for the Portland flight, a hotel in NYC, and a travel credit for the trouble. While not totally satisfying since I was still going to miss a day of the wedding, I thought this to be a fair enough offer. - However, at the JetBlue desk in JFK, they completely reversed course. I was told that all they could offer me $100 travel credit. No reimbursement for Portland flight. No compensation for the extra $1,000 flight I had to book. And best of all, no hotel in New York, I was stranded at JFK for the night. I spoke with a supervisor at the desk who repeatadely told me that JetBlue had done their job in getting me to JFK and that they were not responsible for anything after I arrived to JFK. A 4.5 hour delay on a 50 minute flight is bad. Being steadfastly unwilling to compensate for missed flights is worse. And stranding me in JFK after telling me they would offer me a hotel room is just plain unacceptable. My family will be cancelling their JetBlue credit cards and we will look elsewhere for flights in the future."
Pros: "I was very comfortable, being tall and needing leg room."
Cons: "That being said, entertainment was old school and didn't get a real snack/meal."
Pros: "The flight attendants were pleasant and courteous"
Cons: "The boarding was delayed and the boarding area was crowded, Boarding was delayed due to high number of wheelchair passengers. I was seated in an Even More Space seat, yet was placed beside a woman who was obviously suffering from some degenerative condition, and was slumped over towards my seat. The result was that I was uncomfortable the whole way back to Kingston."
Pros: "Left on time, arrived ahead of schedule"
Cons: "The cost of the luggage"
Pros: "4th time on jet blue and it is a great experience. Room is by far the best of the carriers I have used. Flight crew friendly and engaged. Boarding a breeze as well. Efficient and uncluttered. Will be back for sure."
Pros: "My flight was delayed which wasn't related to jet blue and they did everything g they could to get us going which was nice"
Cons: "The quality of the plane itself seemed to be lacking. The seats felt old and the "entertainment" on the plane did not work well the sound was barely tolerable it was crackling and high pitched. On my previous delta flight everything felt clean and up to date and I even got a free alcoholic beverage. Lately it seems the quality of the flights has gone down where I used to hold it above other airline services. I fly out of Portland Maine a lot and I know it might not be top priority to get a decent plane up there but it would be nice to be on a plane that doesn't feel like one of the crappy spares."
Pros: "Everything went smoothly Flight was okay"
Cons: "Female attendant was very unpleasant"
Pros: "Jet blue did not include my TSA-Pre information on my boarding pass. All other airlines do it. Please change your Jet Blue process."
Pros: "Flight was comfortable and assistance to check in was good"
Cons: "3 hour delay"
Pros: "Was ok. Always on time. The air hostesses going to FLL gave good service"
Cons: "On the flight back 875 the three air hostesses had little customer service. The manner the spoke to people were distasteful."
Pros: "Pleasant crew and a safe flight, relatively spacious seating."
Cons: "One of my pieces of luggage was left behind. However it came subsequently on the evening flight. Not sure why this was so. I received an apology and that showed true customer service spirit"
Cons: "Muy malo el viaje"
Cons: "For a 60 year old lady...I waited so long for help at the Kiosk."
Pros: "EVERY THING"
Pros: "Fue muy buen vuelo y el personal muy amable Gracias !!"
Cons: "Lo q mas me gusto q fue un vuelo a tiempo y amables el personal"
Cons: "This flight was probably great but I was not on it"
Cons: "No ear plugs in my amenity kit??"
Cons: "The plain from LGA had to return to the gate for maintenance, it made to ROC almost on time."
Pros: "The seat was ok, but the crew was very good and helpful"
Cons: "Good company, have the very good attendants"
Cons: "DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight."
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Amazing service from crew"
Cons: "There was barely any room on my seat and in front. It was the worst flight experience I’ve ever had, and I’ve flown on a fair bit of airlines from 3rd world countries."
Pros: "Awesome Customer Service"
Pros: "Flight attendants were very friendly."
Cons: "Crew at the gate made us return to get our immigration forms without our boarding passes. This forced us to miss the connecting flight to detroit and delay our arrival by 7 hours. Awful experience."
Pros: "Leaving early and getting home early. Flight was perfect."
Cons: "Being on time"
Cons: "Leg room"
Pros: "Terrific service."
Cons: "Everything was great."
Pros: "My flight from STX was delayed some 30 minutes. That made a dent in the 57 minutes I had to catch my Delta flight. Naturally we landed at gate A2 and Delta was boarding at Terminal 2 gate B9. Me with my knee replacement can’t run and my wheelchair was not in sight. Thank goodness I had a carryon with wheels. I was out of breath when I got to Delta and the last passengers were boarding. I started panicking and interrupted the ground steward who asked me to wait with a smile. I waited . So when I told them I was standby they waved me on after showing my passport. I couldn’t find my boarding pass. I was pleasantly surprised to get a seat in first class. I was so thankful. My first time. Good things come to those who wait! Thank you Delta."
Pros: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Cons: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."
Cons: "Really rough landing"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Pros: "I got home on the day I planned."
Cons: "This is the second time we've flown from NYC to SC on Delta and it's the second time they messed around with the departure time. We actually got back to SC pretty much on time but the confusion is aggravating and stressful when you're ready to get where you are going. Both times we got to SC when scheduled and Delta appears to think that makes everything fine. Not quite..."
Cons: "My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans."
Pros: "Flight was late leaving JFK. I paid extra for Comfort Plus and had the most uncomfortable seat ever. My back ached during and after the flight. Absolutely the worst seat ever that I have had flying. While it was a short flight we were supposed to get serviced during the flight, but there was no cabin service unless you were in 1st class. So much for the perks of Comfort Plus as there were none. Not even a glass of water. Wow! When we landed late obviously because we left late we were late and there was no ground crew to get our plane to the gate so we sat for over 1/2 hour on the taxi way waiting for ground crew to be available for us to get to the gate. To add insult of injury when we did get to go to the gate there was no gate available for use so we had to deplane in the rain down the emergency stairs. They said that if you had a problem with the steep stairs that they would make other accommodations. Probably would have been another delay so we all carefully went down the steep slippery stairs. I doubt that the stairs met any OHSA or safety requirements except for emergency issues. They were wet and slippery. This was the absolute worst trip that I have taken with Delta. It will seriously influence my future trip decisions."
Cons: "Not being on time. Not delivering service stated. Sitting on a taxi way for extra time. Having to disembark down steep slippery stairs, basically an emergency exit. This trip was late from start to finish."
Pros: "Plane flew perfectly peacefully!"
Pros: "Good customer service"
Pros: "Food available for purchase. Entertainment system."
Pros: "I love Delta, especially their newer planes that have screens in the backs of headrests and free movies."
Cons: "Leg room is never enough. I'm 6'1"."
Pros: "great staff . clean. current movies"
Cons: "Long wait for de-Icing. Got on and off the plane 3 times. First wait was 1 hour, but plane aborted takeoff. Second plane waited at gate with all aboard for 2-1/2 hours and never got slot and de-planed. Third plane waited 1-1/2 hours for de-Icing and finally we were headed home. Arrived 8.5 hours after schedule."
Pros: "I liked the fact that I was able to watch a movie on my phone."
Cons: "The flight was very rough at times."
Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"
Pros: "Someone was sitting in our sit. But put us in three sit so happy . She was so nice lady"
Cons: "Every flight was 100% full. Inadequate overhead space. I felt I was being herded like cattle. It is NOT a pleasurable experience flying with Delta."
Cons: "I liked it all"
Pros: "The boarding agents were especially helpful and friendly to my disabled wife, travelling in a wheelchair."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Cons: "Waited on tarmac at Laguardia more than 45 minutes after landing for gate to open up."
Pros: "Boarding was easy. The Plane was somewhat clean. One of the foldout pamphlets in the seat was dirty with some sticky residue. The crew was nice. The complimentary stuff was average but typical among most airlines."
Cons: "Seats are tight for anyone over 6 ft. I am exactly 6ft and leg room sucked. Both to our destination and back, my wife and I both had faulty touch screens that would not allow one of us to watch the free movies. Mine was on the way to our destination and hers didn't work on the way back. This made the flight long for one of us. That stuff should be checked on a regular basis."
Pros: "Everything was smooth from start to finish, and the flight landed 10 min. early! Can't ask for more!"
Cons: "Ended up stuck at Laguardia for 9 hours, tried to get onto earlier flight and wasn't able to because as I arrived as the jet bridge door was closing. The delta crew was pleasant, but I sat at the terminal watching to see how quickly that plane would back out to depart.... it sat there for another 45 mins, while I sat there wishing I was on it. My later/original flight ended up being delayed multiple times (not due to weather) and given no explanation for why."
Pros: "Comfortable seating and clean interior. Flight attendants are helpful and courteous."
Cons: "Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest."
Pros: "The airport in Belize is much more managemable than most in the US."
Cons: "Slightly crowded waiting area"
Pros: "Seamless uneventful flight."
Pros: "Staff were courteous. Captain explained reason for delay."
Cons: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
Cons: "I drove 5 hours to get to the airport and unfortunately ended up delayed because of traffic and slow shuttles from parking. I arrived 1 hour before the flight, but security was so slow I didn't get to the gat until 10 minutes before arrival. There were no gate agents present and despite banging on the gateway door and other Delta agents at the adjacent gate, no one helped me. I can only surmise that they had already given away our seats, which were award tickets, GAINED BY BEING A LOYAL DELTA CUSTOMER. The gate agents were unapologetic and useless at rebooking, and I bought a ticket from Southwest instead. As i was trying to get to my sister's wedding, and repeatedly told the agents this, their behavior was particularly abominable. DELTA, YOU'VE LOST A LOYAL CUSTOMER."
Pros: "Gate crew did a good job, passed out snacks and drinks with delay"
Cons: "Lot's of upset people worrying about connections"
Cons: "Too old aircrafts"
Pros: "Just absolutely uneventful and quick."
Pros: "We always fly Delta out of Augusta, GA, our local airport. The check -in is a breeze and the folks are friendly. Delta has a number of flights out of there and overall it's the easiest and most economical for International flights. Your checked luggage goes straight through without the huge airport hassle!"
Cons: "Had to walk 2-3 miles and made transfers just to get to my gate"
Pros: "Plane wasn’t full and left and arrived early!"
Cons: "Offering some kind of beverage"
Cons: "IFE was not streaming movies, WiFi on but not loading"
Cons: "A bigger plane."
Cons: "Ramps up to the plane are a challenge for someone with movement problems. They had a mechanical issue that delayed departure for almost an hour for lack of a single screw."
Cons: "Baggage handler lost my bag, grabbed it off plane cabin, never found"
Pros: "My seat"
Pros: "In first class, what’s not to love"
Cons: "Great flight"
Cons: "Flight currently delayed 3 hours! No help booking another flight or compensation or way of getting back to NYC in time."
Pros: "Crew was great. Seats could be a bit wider"
Pros: "Crew was great. Boarding was easy."
Cons: "Easier option for entertainment."
Cons: "Food options were just snacks. On a 4 hour flight? What??"
Cons: "Flight delayed, interior of aircraft was deteriorating"
Cons: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."
Pros: "Although boarding took a very long time because the flight was full, the flight was smooth. The touchdown was awesome."
Cons: "I can't comment on food. I didn't get any."
Pros: "The flight attendants, the service,, the movies, the food, the flight were great, the pilot was very smooth, the plane was very clean"
Cons: "The boarding took forever, including because my wife was picked for extra security search... for an american citizen who lives in miami ?... Inside the plane during the whole flight was freezing Paying for suitcases and changing or selecting seats??? .. really?"
Pros: "Great passengers and crew"
Cons: "Ticket was never issued."
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and was in AL another night on ‘home’ trip"
Cons: "Food Seats so tight"
Pros: "Arrived on time despite late departure"
Cons: "Bumpy ride in CLT but uncontrollable"
Pros: "the flight was nearly empty so everyone got to stretch out and there was almost always a restroom available"
Cons: "I got a lot of engine noise so I didn't enjoy the entertainment as much"
Cons: "Never given instructions on use if inflight WiFi. No food service on a three hour flight???"
Pros: "The gate agents took great initiative to line up new fights for possible missed connections."
Cons: "Didn't appreciate an hour delay because a crew member decided not to go to work today and there seems to be no planned contingency staff at the airport for early morning fights. Made me late to PHX, and I had to run across most of the airport to make my connection."
Pros: "WiFi was on the flight. Free with TMobile."
Cons: "Easy and fast flight"
Pros: "Flight crew very friendly."
Cons: "No entertainment so 1 star rating. Kind passenger switched seats so I could sit with my husband and son. Would have had to sit behind them if not for her. Paying extra for isle seats was a surprise."
Cons: "Wish they had told me there was a shuttle to other side of airport. Had not been to this airport in many years."
Pros: "We arrived on time."
Cons: "These planes feel like they are made of Legos. They are absurdly tiny and uncomfortable (and I am a small woman). Hot and stinky when boarding and no room for you or your carry on luggage. The days of glamorous air travel seem very far away."
Cons: "Flight was delayed for nearly 5 hours. There was no accommodations for the delay, except for apologies. Very limited snacks were provided, but this huge delay cut into our reservations and vacation in our resort."
Pros: "Other passengers were friendly?"
Cons: "I was traveling alone with my tired, cranky 13 month old. I get that it's no fun for anyone, including me, to have a tired toddler on the flight! But from the moment we boarded the flight attendant was unfriendly and unhelpful. I asked for help putting a heavy bag in the overhead compartment. She half-heartedly tried and then told me it "didn't fit". By simply turning it on its side, I was able to easily make it fit, but it was uncomfortable for me to have to do so while also holding my baby! The flight attendant then commented that I couldn't have the child in a carrier during the flight (something I am well aware of!). She also neglected to offer us a snack later on. Overall, she was rude and inconsiderate and made a difficult trip more unpleasant."
Pros: "The PWM airport, ALMOST makes air travel tolerable. Great little airport. Crew was pleasant, Seemed to enjoy their work. That, alone makes a huge difference in an industry that truly doesn't put customer service anywhere NEAR the top of the priority list."
Pros: "Surprising seat comfort in economy."
Cons: "Small plane with no leg room"
Cons: "Should be allowed one checked bag per person at no charge."
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Pros: "Crew, clean"
Cons: "Flight delayed as we were pushing back from the gate."
Cons: "Previous flight was cancelled so I never made this one."
Pros: "Boarding was fast."
Cons: "No internet on plane. Plane was older. Seats were not comfortable. Had to wait 40 minutes in hot plane for our gate to be available for our plane to pull into."
Cons: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."
Pros: "Quick and easy"
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"
Pros: "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."
Cons: "My flight date was changed because of a medical issue with my grandson, and I was outraged by the amount of the change fee."
Pros: "Not applicable"
Pros: "I messed up royally, as a result, I missed my flight to Miami. However, they were able to put me on the available flight without the extra cost to me. Thanks a lot."
Pros: "Same as above."
Cons: "Same as above"
Cons: "I never even made the flight because they kept jerking us around"
Pros: "Easy upgrade"
Cons: "E145 don’t have room for carry on. Instead of people having to wait at exit of plane. Tell them well a head like when booking check your bag and make that one free. It goes to the same place right?"
Pros: "the crew was nice"
Cons: "We had to sit on the tarmac and deplane just to get onto another flight where I no longer had any power to charge my devices"
Pros: "Crew was very accommodating in light of the maintenance delay. Especially for those of us with small children."
Cons: "Look, delays suck. We fly about only once a year, and we ALWAYS have a delay. ALWAYS. Air traffic control at Newark will delay a flight for a hangnail."
Pros: "Very friendly crew."
Cons: "This is a small airplane. I would like to see United insist that people check large bags."
Pros: "It’s existance. Informative capt."
Cons: "Late almost 3 hours. Sketchy bev service. 50 seat RJ."
Cons: "Flight got cancelled again and again then call customer service but he doesn’t know anything about information. Totally ruined my day"
Cons: "3 hour mechanical delay"
Pros: "An early departure!"
Pros: "Nothing was good about this airline with the exception of the baggage crew that finally helped me in Washington Ronald Regan Airport"
Cons: "My flight out of Portland was canceled and it took hours to rebook. I had to fly American Airline to Washington DCA where I roamed the airport at 9pm looking for someone from United. The crew in Portland ME told me the gate person would have a hotel for me.... The baggage crew had to help me."
Cons: "I only made it as far as Chicago, and my bag was fairly comprehensively lost as I did so"
Pros: "Flew First Class, so: - Got to eat an drink good stuff... - Plane/seats were clean"
Cons: "But it could have been Economy because: - Had to ask for everything, even a greeting and a welcome aboard drink - Cabin Crew's attitude was very poor; the looks we got! - There was no on-board entertainment or Internet available - Crew gave us outdated customs forms so everyone was delayed because we had to locate proper forms and fill the out upon arrival"
Pros: "Good service, overall."
Cons: "You have to download United Airline's App in order to enjoy Inflight Entertainment. You could as well have it active in a webpage, I think."
Cons: "Person at ticket counter was rude did not want to wait in us when we was 1st in line. Did not greet and say good morning"
Pros: "AT THE TERMINAL IN PORTLAND THE ATTENDANTS WERE SUPER HELPFUL AS I WAS CONFUSED ABOUT GETTING MY TICKETS."
Cons: "JUST BEFORE BOARDING THOSE OF US PASSENGERS NOT ALREADY BOARDED WERE TOLD WE COULD NOT BRING OUR CARRY ONS WITH US AS THERE WAS NOT ENOUGH SPACE TO STOW THEM OVERHEAD. SO WE WERE TOLD TO SEND THEM DIRECTLY TO OUR FINAL DESTINATION. WHEN I BOARDED THE PLANE I COUNTED 7 OVERHEAD STORAGE BINS ON THE OPPOSITE SIDE TO MY AISLE WHERE I WAS SEATED WERE NOT FILLED AND THERE WERE SEVERAL SUCH BINS ON MY SIDE OF THE AISLE (I DID NOT HAVE TIME TO COUNT THEM BEFORE I SAT DOWN). I ASKED AN ATTENDANT WHY THIS WAS SO GIVEN WE WERE TOLD THE BINS WERE FILLED JUST AS WE BOARDING FROM THE DEPARTURE AREA. SHE WAS POLITE AND SAID SHE WASN'T SURE ABOUT WHO MADE THE ANNOUNCEMENT IN THE TERMINAL BUT THAT IN ANY EVENT MY CARRY ON WOULD ARRIVE SAFE AND SOUND IN VANCOUVER - IT DID BUT WITH MY BOOK FOOD SNACK WHICH i HAD INTENDED TO USE WHILE ON MY WAY TO CHI. AND VAN."
Pros: "First time first class flyer. It was great!"
Cons: "Being separated from my wife in seating when we booked before others that we talked to!"
Pros: "The flight attendants. Especially Meagan and Heather. Amber was a,sweetheart too. I had the same attendants 3 out of 4 of my flights that weekend. So cool. When they realized it was me again they spoiled me rotten. So good I feel like unless I have those 3 as my attendants I won't fly United again"
Cons: "No food options. No free food"
Cons: "Really awful, disorganized and unapologetic."
Pros: "Got through sucurity ar PNR barely in time to make flight."
Cons: "Even though I am a frequent flyer with a Global Access card, I was select for enhanced security check. I paid for the Global Accessmcard especially sofas to avoid this. United said it was a TSA thing while TSA said it was at the prerogative of the airline. Why did this happen? So much for TSA Pre or Global Access."
Cons: "Trail mix was gross, the child sitting next to me spilled her soda all over my pants and throughout the flight kept purposely touching even after I and her mother told her to stop."
Pros: "I wasn't so cramped this trrip"
Cons: "Took forever to land freaked me out a lil bit"
Cons: "United was unorganized and they acted as if these cancellations were no big deal. Those two days that we missed could have been spent at work. Now I have wasted PTO time that I can't get back and wasted money at our resort that I wasn't able to get back. One of the agents at Bradley International Airport Sammy put her hands on my friend and screamed in her face USING FOUL LANGUAGE with a line full of people and their children waiting to check in. It was unprofessional and uncalled for. We did get police and management involved. The overall experience was terrible."
Pros: "Usual United Corp mentality Overbook flites change your itinary leave you stranded with no connection spend nite in airport"
Cons: "See above"
Pros: "Arrived early"
Cons: "The plane dropped during decent."
Pros: "I liked that the flight was on time"
Cons: "I did not like the absence of much food for breakfast on economy"
Pros: "The flight was ok."
Cons: "It took a long time to hook up to the jetway once we taxied in to EWR. Pilot even commented that he didn't know what the heck she was doing out there."
Pros: "Everyone was so friendly and didn't get dragged off the flight :) Actually - excellent service. Arrived early"
Pros: "Flight did not happen"
Pros: "I liked when Delta stepped up and had us booked on one of their flights within seconds, after United abandoned us at their own terminal."
Cons: "Flight delayed 3 times due to maintenance, total of 5 hours. After final arrival time came and went with no plane or even announcement, I had to go back through security to front desk to find a rep and remind United that they had forgotten about us. They handed us off to the Delta counter with no apology (except the "new girl" apologized)"
Pros: "Not a single thing!"
Cons: "Arrived late"
Pros: "The flight itself was great.. However the experience at the airport was terrible.. After placing several calls prior to my departure date to confirm that my 40 inch TV was ok for transportation , it wasn't until I got to the airport to find out that I was unable to take the TV or the TV stand.. I live in Philadelphia and had nowhere to leave it causing me to give it to a stranger in order to make my flight . I am very distraught that the information indicating there was an embargo restricting the transportatione of TV greater 32 inches or boxes to Montego Bay was not given during any of those calls.. I don't understand why that information was not sent in an email prior.. On top of that I placed a call to customs in Montego Bay and was adviced that the embargo is enforced by the airline not customs... If I could some how get some answers regarding this I would appreciate it..."
Cons: "Kayak did not provide me with confirming email for flight in either direction and I missed my first flight to LA from Portland This is the second time I was not contacted via email from Kayak on flight reservations"
Pros: "The crew was nice and the area was clean."
Cons: "I didn't like the fact that before boarding they offered to check peoples bags for free because so many people were trying to take ridiculous sized bags onto the plane. I always pay to check my bag . That process took for ever but we did still arrive on time."
Cons: "it took me three days to get home. the first plane had a mechanical error. the second flight united booked me on was over booked so i didnt get a seat. the third flight they tried to send me on was also over booked. luckily someone volunteered to give up their seat."
Pros: "We stood in line forever to then be told the clerk couldn't ch we ck us in. When we tried the kiosk it didn’t work. Long story short we missed our flight due to their poor organization of the line and crowd."
Cons: "The confusion caused by lack of direction from the staff."
Cons: "Seating next to the bathroom is gross"
Pros: "Friendly and polite! Crew."
Cons: "Middle seat. Space too small."
Pros: "Couldn't really figure out your Wi-Fi system so I just read a book"
Cons: "It's not really easy to set up your Wi-Fi system through the United app"
Pros: "It use to be, I could put up with the lack of comfort and services because the cost savings made it bearable. But thes days, the basic ticket costs are high and increasing despite ala Carter pricing. The flights are always full and the number of flights are down. Airline profits are at a peak yet very little is flowing back to improve the flying experience."
Cons: "No agent to check in when I arrived at airport. Only at gate. No advance check in or advance seating. Allowed passengers to have more than 2 bags. Flight was late. No help getting to next gate or holding aircraft. Absolutely uncomfortable sitting."
Pros: "Didn't like that we have to pay for everything like food & tv"
Pros: "That I got a refund, although that should be a given"
Cons: "Had to purchase new flight day of, as I was told of flight cancellation 5 hours before leaving to the airport. I then had to spend $500 on a new flight, and one of the connections refused to let me on the plane. Stil not home."
Pros: "Pleasant crew"
Pros: "The flight"
Cons: "No pretzels or cookies. One of the flight attendants was a bit over the top trying to be cool. It came off as obnoxious."
Pros: "made good time."
Cons: "they lost our luggage on the way back,Didn't make it to Portland. But it was brought to our house at 7:45. I think for 1600.00 for tickets you should provide pretzels. That would be great. Thanks"
Cons: "Canceled flight, booked me an impossible connection, put on stayby when I get the tickets months in advance. Offered no vouchers and made me fly out on a diffrent day. Hs aircraft delays on all flights"
Cons: "Never flying United again. On my way to the airport in Portland I got a text from United that my flight to Newark had been cancelled and there was no way to fly me out of Portland to San Diego that day. My sister had to drive me to Boston so I could catch a flight to San Francisco, which took 6.5 hours because it flew over most of Canada for some reason AND had three babies that cried from start to finish. Oh and because I was a late addition, I had a middle seat. The second I turned my phone on after we landed I had another yet another text from United saying that my connection to San Diego had been delayed three hours and wouldn't take off until 11:15 pm."
Cons: "Tried to get assistance at the United desk where my gate was located at and they could not answer any of my questions and would not assist me or many others who had the same issues."
Cons: "Payed to upgrade seat was not comfortable and person next to me kept moving onto my side. Flight was 2 hours late so I missed my connection and had a terrible time to find a flight home. United staff was not helpful and kept telling me to go somewhere else for help. No food was served only tiny packet of way too spicy pretzels. Sat on the runway for an hour. Flight crew said 15 min and it was much longer. Crew seemed to be really confused."
Pros: "Polite staff"
Airlines flying from Maine to Jamaica have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Maine to Jamaica
Masks required on board, masks provided on flights from Maine to Jamaica
Social distancing seating
Middle seats unavailable to book on flights from Maine to Jamaica
Testing for antibodies, testing for symptoms for flights from Maine to Jamaica
Waiving of change fees. Search flexible flights from Maine to Jamaica