Pros: "The extra legroom in the Classic Package Seats."
Cons: "The snacks where a little on the dull tasteless side."
Pros: "Nothing the crew was mean and rude I’ll never fly TAP air Portugal again"
Pros: "We upgraded to first class, so everything was perfect!!"
Pros: "The crew and personal were ok."
Cons: "They have the most uncomfortable seats in the industry. Seat was literally 5 cm (2 inches) thick and did not recline. Impossible to relax/sleep, I ended up with back pain and legs cramped for 2 full days. Terrible overnight flight. Luggage policy is not clear. Carry on items have to weight less than 8 kg (normally is 12 kg), and to check your bag you have to pay. No personal tv/entertainment."
Cons: "If baggage claim was faster"
Cons: "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"
Cons: "Somehow, ticket was not being accepted to board on TAP's flight. Crew had to manually check it"
Pros: "Great crew and good seat with enough space."
Cons: "Overall is fine !!!"
Pros: "Very helpful gate attendants. The food was delicious and the movies were all current and kept us entertained for nine hours!"
Cons: "Very cramped legroom. Cabin was extremely hot. There was a man binge drinking in the seat across the aisle. He should’ve been cut off at some point, but he kept drinking. He was a worry."
Pros: "Good crew, new Airbus 321 charging possible."
Pros: "On time. Pleasant crew."
Cons: "Sandwich was a bit dry, no mayonnaise or other condiments."
Cons: "Paid thousands of dollars for this trip and my luggage is missing as tap Portugal convinently lost it."
Cons: "Very warm in cabin, no means of controlling air flow. Seat space very cramped. Very tall person next to me in my space"
Pros: "Nice paid business class upgrade"
Cons: "Seat 1F gets hit quite often during service"
Cons: "The flight was cancelled few hours before departure. I called the customer service and they a flight to Tel Aviv a day after with 3 stops. It was imposible to accept, so I've cancelled and bouhgt another ticket from other airline and ask for refund. Three months later I still waiting for the money. Not recommend at all TAP."
Cons: "Food's portion"
Cons: "I paid to select my seats which were 2 window and two aisle seats. I was assigned 2 aisle and 2 middle seats. I paid extra to acoid middle seats and I would like a refund."
Cons: "This survey is useless. Keeps putting things wrongly and drops things"
Pros: "TAP Airlines did not fly this route for day and probably hired NEOS Airlines to fly as charter or contract this route only? NEOS Airlines is an Italian airline probably comparable to Southwest Airlines in the USA. It's a cattle car airline with no frills. Crew was very professional, food was actually good. A sandwich that was of course Italian ingredients. Seats were comfortable for the 3 hour flight."
Cons: "Checking in and paying a $49 excesses baggage fee for I was better off paying a full fare. Discount fare, what a joke!Than finding out that TAP put me on standby status?? But I eventually got a seat. It was no relief thinking I would be left behind and my plans elude be delayed.TAP airlines had only worked the front desk check in, gate check in and don't know about the ramp service. So I can't give a full positive review of TAP Airlines"
Cons: "The sound for the movies did not work at my seat or my wife's seat."
Pros: "Nice food"
Cons: "Both flights were delayed, no entertainment"
Pros: "The crew provides a good service"
Cons: "The airline wanted to double charge me for baggage after have had a layover during my trip, so when I was checking my luggage by second time in order to go to my destination, they insisted on make me pay, even thought I had paid my luggage online before to take the flight from the beginning."
Pros: "Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow"
Pros: "On time, excellent food"
Cons: "Business barely distinguishable from economy, except for the food which was excellent"
Pros: "very rude empoyees at check in"
Pros: "I did like the crew and food were great!"
Cons: "I am very unhappy as I paid extra for my seat selection and did not get a window seat. I will be following up about my complaint"
Cons: "First flight was delayed by just a half an hour and we arrived in Portugal. We had a connecting flight to AMS with also TAP and had a two hour window to make the next flight with the same company (TAP). We were in line for passport and then security and talked to several TAP employees and they said we would be have time and wouldn't have a problem catching the second flight. Well, we got through the lines with 30 min before our next flight and they wouldn't let us on. Customer service and organization of the airline is really poor. The aircraft had minimal room and no entertainment. We got on our next flight five hours later and all they gave us was a $10 food voucher. So poorly managed."
Pros: "There was one male steward who was not friendly at all.....I felt he was giving me bad looks....I felt uncomfortable."
Pros: "The ride was comfortable, and the crew was attentive and pleasant. I loved the fact that i had a 10 hour layover, and I could go out into the city and do some sight seeing. This is not to the Airlines credit per say, but it was super easy. I enjoyed getting off on the tarmac just 200 feet from the building, was a nice sunny day."
Cons: "The seats did not have entertainment system that I wasn't going to watch anyways. The seats did not have charging ports either (for phone or laptop), which several airlines now a days are making standard."
Pros: "Comfortable seats, no extra charge for blanket and pillow, gluten-free meal was quite good, provided water throughout the long flight, in-flight entertainment offered fairly recent movies, cabin crew were respectful."
Pros: "Plane was on time, snacks provided"
Cons: "No reclining seats, no pillows, no entertainment. Very uncomfortable for three hours. Also, made me check my carry on without even weighing or measuring."
Pros: "Low cost"
Cons: "Kept switching gates"
Cons: "Excessive baggage fees on 2 connector flights TAP BUT TICKETS BOUGHT SEPARATE."
Pros: "More legroom than a standard US commuter flight, and food also was better."
Cons: "Checking a bag took about 45 minutes even though I had already checked in and prepaid for my checked luggage..."
Pros: "Clean planes. Reasonably comfortable seats."
Cons: "Boarding process with passport control in Lisbon seemed redundant. The transfer concourse doesn't allow access to VIP lounges."
Pros: "Meal was good, and they gave us a snack since it was a long, trans-Atlantic flight. Crew was friendly."
Pros: "Flight landed on time. Crew was friendly."
Cons: "Flight was late taking off."
Cons: "NO Options for vegetarians. main curse and snacks were with meat. SANDWITCH WITH MEAT"
Pros: "I know the flight between Lisbon and Amsterdam is only 3 hours, but it could have been better. First, boarding was a mess because no one could hear announcements being made. Once on the plane, things only got worse. I'm a small person- only 5'4" and even I had no leg room! This was made worse when the seat in front reclined- very claustrophobic. There were also zero entertainment options."
Cons: "It was nice that they served light snacks even though it was a short flight."
Pros: "Nice flight, clean planes, decent amount of beverages/food provided, good TVs"
Pros: "The polar opposite of my flight experience on Jet airways. Quick, quite and smooth boarding and flight experience. Crew operated smoothly as a team. Flights were on time taking off and landing."
Cons: "No entertainment on a short haul flight and the food,choices,were,basic."
Pros: "Good service and a very kind attention"
Cons: "Food is not good"
Pros: "Crew and food"
Cons: "Plane and places, entertainment horrible, didn't work"
Pros: "Check in and security were very good."
Cons: "Boarding was a bit of a mess - late gate change and bussed to plane. Very cramped. Crew not particularly friendly."
Pros: "good airlines, great staff, comfortable flight"
Pros: "Same as above"
Cons: "The lunch, bread was dry, coffee not hot"
Pros: "I was update each time there was a minor delay via email."
Cons: "Minor delays"
Pros: "Some of the crew members were kind and helpful."
Cons: "My TAP Portugal flight on June 13th from Boston to Lisbon and then to Madrid was cancelled after having the passengers deplane twice. I was sent to a hotel (due to mechanical problems on the pane). The hotel was 25 minutes away (this is driving at 4:30 in the morning). It took an hour to return to the airport 5 hours later (at 11 am.). My flights returning to Boston were delayed the first for an hour, the second for an hour and a half. TAP Portugal clearly has significant organizational issues to resolve. I will never fly TAP Portugal again, and I will suggest to all my family and friends to do the same. My flight was not cheap ( a fact that I willingly accepted) but to have such an awful experience is unacceptable."
Horrible airline and airport
Pros: "Nothing Horrible service"
Cons: "The customer service. The flight attendants have no respect"
Pros: "Nothing I like!"
Cons: "No free food or at least water. You need to pay for everything. High air fare, No seat LCD TV, No wifi. Worst airline ever"
Pros: "Nothing to tell seriously"
Cons: "They brought a drink cart around as if to offer free drinks but then charge you after they pour it"
Pros: "The agents wre wonderful. They kept us up to date and were both polite and professional."
Cons: "The food, It really needs improvement!"
Cons: "We will never fly Air France, Transavia or Dutch airlines again. Terrible planes for Air France and terrible checking in and connecting flights for transavia and Dutch airlines"
Pros: "Yes both are good"
Cons: "Timing Cz I was delay 1 hour and half ! And we already booked a taxi to pick us from the airport and he left n charge us! ! So we had to take another taxi . As for the website! I’m trying to book luggage online I can’t get through at all! I’ve been trying since yesterday ... thnx"
Cons: "Everything excelent"
Pros: "clear information. good staff.good boarding return flight."
Cons: "monitors for flightinformation was not present. the stewardess was acting here performance for incidents. not 2019 anymore !!!"
Cons: "they could offer at least water “on the house”"
Cons: "Delay in boarding, extremely slow."
Pros: "Nice crew and pilots! Good food and beverage selection"
Cons: "No wifi. Luggage went to Detroit instead of Amsterdam. Was delivered 3 days later to the house I was visiting in sevilla Spain"
Pros: "Both of our experience to an from Alicante via Amsterdam has been an excellent experience. The staff were friendly and helpful, the transfers went without a hitch. I would recommend KLM to anyone to fly with."
Pros: "Crew is very nice and friendly"
Cons: "Not enough legroom"
Pros: "Friendly staff, clean olane."
Cons: "Going back and forth to pay for extra luggage."
Pros: "Professional and efficient, everything one could have hoped for."
Pros: "It got me here in one piece"
Cons: "High school kids ran wild talking screaming standing in aisles and flight crew did nothing to stop all of the noise and nuisance. More like a flying bus than airplane"
Pros: "Seats were more comfortable than I expected."
Cons: "It would have been better to have 2 carry ons. Even a bag of snacks was considered a carry on and i had to put it and my purse in my backpack."
Pros: "Crew and pilots appeared competent. The plane was clean, the air conditioning worked well, even when we boarded in Crete."
Cons: "The seats are insanely small, cramped, and narrow, but that's why they call it TranSAVIA. I can live with a small seat for a much cheaper flight. The horror was getting to the gate. This is Greece, so no quick checkin, long lines, not really sure which is the right line. Then they change the gate at the last minute. Really the worst terminal I have been in for a long time, and this includes those in China and India. Even worst than La Guardia at rock bottom. But then you are in Crete... But DO allow at LEAST two hours to check in."
Pros: "Lost cost, I suppose you get what you pay for."
Cons: "Very slow to clear the waste cups and litter away. Only one run of drinks service. Very slow to get off the plane at Rotterdam, had to wait for geriatrics and disabled to get off the plane first and took forever."
Pros: "the date I take my flight, my father makes accident and I find no time to travel on the date of reservation"
Cons: "I have contact customer service to make the change of the date, it is answer me that I have not the right"
Cons: "Not much food choice otherwise a really good flight"
Cons: "Wpuld be helpful to be able to put the online boarding pass in iPhone “wallet."
Cons: "Physically stood in the sun on the tarmac for half an hour in Marrakech waiting to board the plane. Seating is so compact it’s physically impossible for me to fit, I’m 6’3” then it took an hour forty five minutes to get our checked luggage in Lisbon. Everyone was furious. No explanation from the airport or airline. We missed our hotel shuttle, missed our hotel checkin. Just terrible."
Pros: "The flight attendants and pilots were very nice, I had plenty of room in my seat. The trip was smooth and not at all stressful."
Cons: "The flight departed about 45 minutes late. Despite it being a late evening flight, they NEVER turned out the lights, which would have made people a bit more quiet and sleep. Instead it was a wild party with adults shouting all over the place. A girl sitting next to me was cutting her finger nails. Couldn't get any rest whatsoever. Also my seat did not recline."
Pros: "Prompt, courteous and professional"
Cons: "Everything was great"
Pros: "Excellent price with good crew and good equipment"
Pros: "New plane"
Cons: "They had cancelled our flight and we almost miss it"
Cons: "No free water , snack"
Pros: "everything was smooth and very convinient"
Cons: "there was no drinking water (unless you buy)"
Pros: "Seats were comfortable, crew were very kind"
Cons: "Boarding took too much time"
Pros: "The crew was nice."
Cons: "It was impossible for me to reserve seats in advance. I tried online and via text messaging with the airline directly. I was finally told, after multiple attempts and many texts messages back and forth with a representative, that I could only reserve my seats during check-in at the airport because my ticket had been purchased via another airline/ service (I had connecting flights). This was very frustrating. Also, the seats on the plane were very uncomfortable, there's no room, and I'm not a large person. When they offered something to drink, I asked for water and had to pay 2.80 for it, there were no snacks. I would not fly this airline again."
Cons: "I don't understand why it took them around 15 min to check in each person. This was the most terrible check in I have ever experienced. One other staff member actually had to take over for one man doing check in because he was so slow. The flight ended up being almost an hour delayed. After this, they didn't even offer people free water. I have flown with low cost airlines all over the world and this was by far the worst."
Pros: "it got me there"
Cons: "we tried to confirm flight, they said they had no record and made us buy another one. then they found two reservations"
Pros: "Well organized at terminal. Note bag check not available until about 2 hr before flight. Check your ticket. Baggage was out fast. Flight on time."
Cons: "Single line for bag check, by flight, so took a while. Still plenty of time. Charge for each checked bag."
Pros: "Nothing good about it."
Cons: "They put us in a Transavia plane from Barcelona to Amsterdam, we were on a line at five am for two and a half hours to check in. That was terrible. At the end the clerck was so stress out, that she did not write our connection flight number correct, so we did not get our luggage until the next day."
Cons: "The flight was delayed for about an hour and I don't remember there was an explanation for the delay. Also, the check in counter also opened late from the time it was mentioned."
Pros: "Interior lighting"
Pros: "- fast two door boarding in Santorini - successful take off, landing"
Cons: "- zero accommodation + slight scorn for wife's cashew allergy, sigh. Other crews have been good, but not today's - very tight quarters for someone 6'2"/220lbs. Smaller configuration than other 747-800s - no on-board entertainment options with transavia."
Pros: "Agents at the check in counter in Lisbon"
Cons: "Green seats"
Pros: "Prompt and on time"
Cons: "I didnt get a receipt. It said 5 Euros on my receipt"
Pros: "Fast, simple"
Cons: "Had to pay for water"
Pros: "Flight was swift"
Cons: "Difficult to find check in... airport support staff were not super helpful, Transalvia was helpful once I found them."
Pros: "Smooth check in nice crew - not too complicated"
Cons: "would be nice to have a complimentary glass of water but all beverages and snacks are paid separately"
Pros: "Fast boarding"
Cons: "Terrible service! Had to pay 50 pounds to check in bags, but didn’t get checked."
Pros: "Quick flight."
Cons: "They threw a black man off the flight for being rude. He wasnt being rude. He was travelling with gf for romantic weekend in Amsterdam. Despite quite a few passangers speaking sensibly on his behalf and despite him apoligising to keep himself on flight. Clear racism!!!!"
Pros: "the entrance from front and back"
Cons: "Felt like we were being herded like cattle"
Pros: "Speed of getting to the destination"
Pros: "Crew were lovely and the seat space was good, although we were on an exit row which gives a bit more anyway. Slick exit on landing."
Cons: "You can’t control children on flights but when you get one kicking the back of th seat, well you wish there was a child free seating area!"
Cons: "Huge queues for security at Budapest airport that stretched to the front doors of the terminal, followed by terrible gate facilities in a warehouse structure in the middle of the runway away from the terminal building. Flight delayed by 40mins but no information shared with passengers who were standing in the queue with no access to facilities or any information about how long the delay would be. Flight itself was (eventually) fine but not encouraged to fly easyjet again from Budapest if it can be avoided."
Pros: "The staff were friendly"
Cons: "The passengers were arse holes bit the crew dealt with it well"
Pros: "My bag was added to the hold with no extra cost The crew was really polite and kind"
Cons: "The flight was delayed about half and hour. The plane was dirty, remainings of food on the floor from previous flights."
Pros: "On time, friendly, polished,"
Cons: "No offer of any refreshment"
Pros: "Ground staff worked hard to make up time due to layr inbound flight. On board it was like first class service having ore ordered food and drink."
Cons: "Air traffic delays. Boarding is cramped held in the air bridge but it was done to make up time."
Cons: "Bag drop at Malaya was an absolute shambles. Never seen such a disorganised procedure."
Pros: "The journey was made easy & stressfree with all our info on the easyJet app. Staff were very friendly on both flights. Paid for the extra leg room & that made all the difference."
Cons: "Long delay back sitting around at airport, we got notification of flight being late but told we still had to book in at normal time .Why not the 2 hours before???? Mad"
Pros: "It was horrible we was delayed 40 minuets originally to then be told we was going to be delayed another 3 hours"
Cons: "Because when we needed information about the delay and when we could leave the airport no one could give us any information"
Pros: "It landed eventually, crew were friendly"
Cons: "It was 2 hours late leaving. There were no complimentary refreshments provided, not even a glass of water"
Pros: "The price of the flight"
Cons: "Flight delayed"
Cons: "PAYING 150 EUROS EXTRA TO TAKE MY HANDBAG ON BOARD"
Pros: "Really nice crew, even by Easyjet standards."
Cons: "Aircraft landed/departed 30 minutes late, but made up most of the time on flight."
Pros: "The boarding was quick and efficient"
Cons: "The amount of seat space is very limited. I am 5' 8" and my knees were touching the seat in front of me and I had to sit almost all the flight with crossed arms as I had a middle seat. Cheap flight, cheap seats."
Pros: "Price! Which i found out why it was so cheap."
Cons: "Aircraft disgustingly dirty. On a level that i couldnt open my tray. It was covered in dirt and drink and rubbish. Seats were worse than bus. Arm reat, well they should change the name to elbow rest as you can inly put the ellbow on it. Legroom, its ok for people that they are less than 150cm! As they push the seats close to eachother to get more people in, you find yourself sitting so close to strangers. Person in front of me hit me everytime he moved his armes. Check in was awful. We had to beg to get their attention to ask a question. Girls were so busy chatting. Boarding, so slow. Only one person. He was nice and polite. But process so slow."
Pros: "New upgrade for 5 Euros at the desk. Put bag in the hold and got speedy boarding and bags were prioritised at the other end."
Cons: "Very, very large person next me spilled over into my seat."
Pros: "The Woman who told me I had to check my larger bag gave me a break and gave me a checking sticker"
Cons: "The plane was very hot for most of the trip. The crew was running around a lot, tripped on me. The captain had no idea what they were saying and said uh a lot, did not inspire confidence. There was no entertainment available. No complimentary refreshment options like most flights have. I was only allowed 1 small bag and had to check my other which had fragile objects in it."
Pros: "Nice crew"
Cons: "Late for return and arrival flight"
Cons: "Being charged £90 when Inhad to change a typo on my boarding card. When I looked at my bc I saw that there was a typo. In the middle name section I had mis typed my name sstor..I finally worked out how to amends it..I corrected it & the next screen charges me £90.."
Pros: "Good flight - nothing much to report other than it was a flight without any hassles."
Cons: "Return flight on Friday night cancelled, no reason given. Next alternative offered Monday afternoon, still awaiting compensation."
Cons: "Delayed over 2 hours"
Pros: "Cheap fare."
Cons: "I purchased a ticket for a day trip from LTN > AMS and was sold an overbooked ticket. While there were other options available, easyJet slightly undercut the competition to sell a ticket for a seat which they never indicated was standby. Since my trip was only for the day, taking the next flight half a day later wasn't a great option. I attempted to check in but was presented with an unhelpful error and then told me the situation at the airport checkin. Inside Luton terminal, there is no easyJet representative to speak with past the security checkpoint until you arrive at the front of the line for your flight boarding. The suspense and lack of service was unnerving. Some passengers might appreciate a small compensation for the inconvenience of taking the next flight. If you absolutely need to be somewhere, don't buy a last minute ticket on easyJet. They don't tell you if you're buying a real ticket or just a standby spot."
Pros: "All of it"
Cons: "Boarding was a fiasco - with delays and crowding. And we paid for priority boarding but it did not print on boarding pass."
Pros: "Smooth experience from boarding to landing, staff efficient and helpful."
Cons: "Left 30 minutes late."
Pros: "Punctual on the day which is the main consideration."
Cons: "Bit cramped and food service is slow. more more more more"
Pros: "Left on time, landed early. Quick boarding, quick disembarking."
Cons: "Most passengers had carry on put in the hold but there ended up being lots of room in the overhead lockers."
Cons: "Not allowed a small handbag had to put in hand luggage case"
Pros: "Cheap efficient and comfortable"
Cons: "Some very noisy Swiss kids in the back of the plane with me"
Pros: "The inflight crew were amazing!"
Cons: "The check in crew was poorly trained and rude. At the check in gate, we asked the check in agent if we could carry on the roller board suitcase we normally use as a carry on for all or flights. We were assured we could. When we arrived at the gate we were told the case was too large and could not be carried on. We were then charged 60 euros for checking the bag when the cost at inital check in would have been only 54euroa. 5)3 gate check in crew were very rude!!! We travel a lot and have never had such a poor experience."
Pros: "Excellent value. Will use again"
Cons: "Wasn't sure if I needed yo purchase for my checked baggage."
Pros: "Crew very polite"
Cons: "Hour delay on the flight. Three gate changes at Malaga airport! Pulled in to a non functioning jetway at Gatwick. Not much fun for the elderly and families with young children on the flight."
Pros: "This was the 4th time I've flown with easyjet and on each previous occasion it was delayed. This time the flight was cleared for take-off on time and we actually landed 10 minutes early."
Pros: "Hassle free boarding. Flight was very comfortable with a very smooth take off and landing."
Cons: "No on board entertainment"
Cons: "Boarding in Amsterdam was delayed and information was not available about it. The boarding gates did not have facilities for handicapped people on wheelchairs, or people with children in pushchairs, who had to carry them down through all the stairs to the boarding gate and then wait. They should be told in advance of those limitations and not allowed to take the pushchairs on the plane, I think."
Cons: "Was a delay caused by a false alarm! Annoying that I got up at 4 to wait around for 2 hours"
Pros: "I enjoyed nothing. Flight was over 5 hours delayed."
Cons: "Delayed for hours."
Pros: "Not a lot."
Cons: "In my opinion there was a total lack of information from staff to staff and from staff to customers."
Cons: "1 Seats too upright with no movement. 2. No choice of whole milk. Semi skimmed milk is poisonous for our endocrine system, due to over- processing chemicals !"
Great staff, easy boarding
Pros: "One of the crew member was really rude, she made a mistake went off on me and didn’t even apologize, she act like nothing happened, I tried reaching out to the airline and they never got back to me"
Pros: "Fast and efficient"
Cons: "It was flawless, no improvements needed"
Cons: "The plane was late. The bus to the terminal was insufficient. The luggage was horribly late."
Cons: "I fid not go to Amstredam because i lost my flight. Noregiean airlines was late. I went to London."
Cons: "The booking did not include my luggage despite buying the most expensive version of the fare. When I spoke to customer service, the could do nothing. I filed a complaint and will seek recompense further up."
Cons: "They closed the gates on time despite the flight being nearly 2 hours late. So, passengers sat in the plane for about 4.5 hours for a 2h flight."
Cons: "The boarding process was very unorganized. The flight was delayed almost 2 hours due to baggage issues while we sat on the plane."
Pros: "Plane looks new and clean."
Cons: "Boarding process, included checked in luggage and limit hand carry to 15 kg."
Pros: "It was very busy at the couñter this morning but the staff made sure everyone got on their flights. Thank you"
Pros: "The food was great"
Cons: "I have not gotten my baggage for my flight I have been here 3 days after I landed"
Pros: "Clean, refurbished aircraft."
Cons: "Ground crew opened my checked in bag and stole a $800.00 watch. As a seasoned traveler, I know you should never carry valuables in your checked in luggage. However, this was never the intention, I had planned to take my small bag with me but last minute Vueling offered to check it in for free, since the flight was full. I should have never agreed."
Pros: "First cancelled the 10:00 am flight while everybody already onboard. Then boarded us again on the same airplane two hours and 50 min later. Right in time before the 3h necessary for passengers to file a claim."
Pros: "Very bad experience , the crew was rude and not helpful .plus lost my luggage"
Cons: "Customer service was not good at all"
Cons: "Could not board at 1 PM to Amsterdam from Lisbon as plane was seriously overbooked. Had to go around the airport to get my own luggage and to get new tickets issues to Barcelone that night and then a flight the next day to my destination in Amsterdam. I lost 20 hours, much of that time to get my flight and luggage rerouted. No Vueling représentative at Lisbon airport! Compensation is not easily obtained through website as advertised. Worse experience in 60 years of flying 10,000 miles a year."
Cons: "Flight was delayed by about five hours. Had to do a mad dash to city airport from Luton just to stand a chance of making my meeting. I will never be using Vueling again."
Cons: "We arrived more than 2 hours too late - this on a 2 hour flight. This can happen - but flight history shows that this flight is too late every day. The seat pitch is the worst of all low-cost airlines in Europe. Also the plane needs a renovation. We are flying regularly low-cost airlines. But non of the competitors is so expensive. Vueling can’t be recommended."
Pros: "On time, one carry on and personal item for free onboard, clean - no complaints"
Pros: "I give high marks to Vueling in all regards, except one. See below. Otherwise, they were efficient, courteous, and it was a very positive experience."
Cons: "When we arrived at our seats 29E and 29F the seats were taken. The flight attendant asked if I would like to move to row 32, the last (and worst) row of the plane, which has no window, so that the people in my seats could sit together. I thought she had to be joking, but she wasn't. These people need to get a SERIOUS reality check. It's like going to a restaurant, ordering a filet mignon steak, and then waiter comes out and says "we gave your filet mignon to that person sitting over there, but here's a MacDonalds hamburger for you. And you will still be paying for the filet. Will that be ok?" No. It's not ok. Only an airline would try something like that. This behavior is unacceptable in every other business. Stop doing this now!"
Pros: "Quick check in at the counter."
Cons: "Waiting @ boarding gate."
Pros: "From check in to exiting the place, flying with Veuling was a great and very easy experience. We liked that there was more leg and seat space than on most planes and the in-flight magazine is top notch."
Pros: "nice enough plane. clean, full. pleasant crew."
Cons: "two hours late, because of earlier weather, there was never an acknowledgement or apology until a recorded announcement at the end of the fkight. after changing departure gates (again no sorry) the boarding was chaos, led by silly giggling wonen who had no decorum and no sense of safety. then a 45 minute wait onboard, no explanation. food for sale looks terrible. bumpy (not their fault) it all might have been far more humanely done."
Cons: "Everything WOW Air is a horrible aircraft company. Unprofessional from the beginning texting me before my flight regarding overbooking of customers on the flight. Late departure, and arrival. No entertainment on a long flight to a from Amsterdam. Layover in Iceland the plane than again was late with departure and arrival."
Cons: "Flight delayed but not announced. Gate changed but not announced. Slow and painful boarding process."
Cons: "Late boarding. But the crew was very nice and accommodating"
Pros: "An employee walked down the line, scanned tickets=fast process. The lines were designated by row seating."
Cons: "I'm 5'9" & knees hit the chair in front. No complimentary water or coffee. EVERYTHING was a charge. Broken armrests & other materials."
Pros: "Was an ok flight for a budget airline"
Cons: "I'd booked it and paid more as it was supposed to be British Airways. This was rather misleading by kayak as I booked with them via the British airways website then forward to vueling. Could have paid less if I'd chosen vueling from the options."
Pros: "Quick boarding"
Cons: "very less leg space which doesn't even permit to head down on front tray."
Pros: "I liked the price."
Cons: "The flight was delayed by about 30 minutes, the boarding process is a cattle call worst than Southwest Airlines and upon requesting a food item and a drink, I was told the sandwich wasn't available only to see two of them on the other cart, and they had the nerve to offer me a warm €10 mini bottle of prosecco. And lastly, the crew was either aloof or extremely new. I've flown Vueling three times in my life. This was the worst. I guess you get what you pay for."
Cons: "Delay of 35-40 minutes again, as always."
Cons: "All good"
Cons: "Small. Narrow seats. Late flight"
Pros: "Older aircraft, seats were not comfortable."
Pros: "Stewardess great and so too wheelchair provider"
Cons: "Charging possible only in first three riws"
Cons: "EXTREMELY cramped. Worst experience since Ryan Air."
Pros: "Fast boarding"
Cons: "Had to pay for the luggage."
Cons: "Annoying woman who talked loudly for three hours :)"
Cons: "seats were really tight with little leg room. A long walk from security to the gate"
Pros: "Safely arrived."
Cons: "Delay without warning. Very little to no communication. No real update. Disorganized boarding. Was put in a seat that didn't recline without being told."
Pros: "On time, friendly staff at the airport and on board."
Cons: "Too hot on the ground after boarding, waiting for so long and no one explain what's going on. Captain on tbe spesker was too loud."
Cons: "The delay"
Cons: "I had to pay €129.00 for an extra piece of luggage a a service free of €162.00. The crew was unfriendly. They did not say hello nor did they say good. Last but not least, they did not provide me with an entry form."
Cons: "Very cramped. No leg room. No seat pockets."
Cons: "Boarding was horrible delays were never ending with no notice. They made several horrible mistakes that led to everyone being run around the airport looking for the gate. Never ride vueling."
Pros: "Easy check in"
Cons: "Super tight seats"
Pros: "Quick trip all went well"
Pros: "I got on the flight"
Cons: "They overbooked more than 20 passengers. The flight was delayed. Expensive snacks on board."
Pros: "The crew was great and everything about the whole experience was wonderful."
Pros: "The seats were comfortable and the crew were very professional."
Pros: "Not super comfortable"
Cons: "Snacks/Drinks for free"
Cons: "The app wouldn't let me check in for my return flight without paying before i left"
Cons: "Delayed, then slow luggage reclaim (I believe that's your problem rather than the airport)"
Cons: "1hr 30 delay Gate change Queue moves Late baggage"
Cons: "NOTHING. I will never fly with Ryanair again. On the way to Malaga only one toilet was working, on the way back to Leeds I was told I'd only paid for my luggage one way and had to pay another 50 euros go get it back to Leeds. There was no food or cold drinks on the flight and we were delayed by an hour and half which meant my partner who came to pick me up had to pay £27 for parking. Ridiculous! So no, never again."
Cons: "40 minutes baking on the bus to take us to the aircraft, Lack of communication Disrespectful and bad attitude of the crew Paying £80 to put luggage in hold to be told as I didn’t report that my case was damaged when I arrived at 01:00 am (in the morning) with an onward journey of 2 hrs I could not now place a complaint! Despite having photographic evidence!! No tap water available - given ice and boiling water I am done flying with Ryanair"
Cons: "Waiting for 2 hours at the gate at Malaga Airport before anyone turned up at the desk (would have been helpful to be able to ask someone what was going on) and then waiting over an hour & a half at Stansted Airport for our luggage to arrive at the baggage reclaim. Also the actual Ryanair plane was a mess, crumbs all over the floor & the seats, even used tissues."
Cons: "We were not told the reason for the delay. We were not given an estimate of the length of the delay. No update information was given. We all understand there can be problems; but just tell us what they are? Then, we were all called forward to board, but I was still standing 45 minutes later in the queue. Let us wait in (relative) comfort in the terminal (restrooms, drinks, wider seats etc), don't start to board us ridiculously early."
Pros: "does not respond to normal standards - to little space seats can not move to the back"
Pros: "No frills basic flight, works perfectly for short flights."
Cons: "Coming back to cold weather"
Pros: "Literally nothing."
Cons: "To be charged $20 at the ticket counter for a printed boarding pass is offensive. Despite having already checked in online, Ryannair apparently thinks I should have spent my holiday hunting down a print shop as not to incur their "get a printed boarding pass from an unpleasant ticket counter employee" fee. No boarding pass kiosks and unclear why they would not provide a digital one upon online check-in. Or rather it became clear as I handed over my debit card. Seats are intentionally designated apart from your travel companions so you'll pay more to have them switched to sit next your friend. Cabin is extra cramped. Ryannair is all-around terrible by budget airline standards."
Cons: "The fee to check in at the airport was absurd. There is no reason that they should not have been able to accommodate me when I was unable to check in online. The luggage is incredibly expensive as well."
Pros: "Excellent value for money!!!"
Pros: "Smooth boarding and pleasant staff"
Cons: "Paying extra to sit together"
Pros: "The Ryanair flight was on time and reasonably comfortable. They don’t offer entertainment and I didn’t eat onboard"
Cons: "The seats are basic, but fine. I could do without the fanfare on landing!"
Cons: "Late with no information given to passengers"
Pros: "Prompt departure and arrival in Belfast. Brand new aircraft was a bonus."
Cons: "The white wine I got was undrinkable. I told the strewart working at the back of the aircraft that ' the white wine is terrible, it's like drinking water and indrinkable'. His reply was ' well that's what you ordered'. I expected him to say; Sorry you found it like that and I will pass your comments to the catering company. this may sound like a trivial thing to comment on but I found his attitude very unprofessional. My wife and I also found the staircase from ground level to the corridor leading to passport control very demanding when carrying a 10 kilo roller case each. There is a lift somewhere but there are no directions to indicate where it is situated."
Pros: "Arrived early, a bit confused as to why our bags had to go in the hold but they arrived in a very timely fashion and although the 3 of us were separated, I was in a fire exit seat and my long legged son also had extra leg room at the front. Bonus!"
Cons: "I wish the seats could recline just a little. I can't read without feeling sick so a 3 hour flight can be pretty uncomfortable."
Pros: "Simplicity of travelling from Bournemouth."
Cons: "I paid for a seat specifically because I saw that there was one with an empty seat next to it but after settling down with another passenger in the outside seat and a space next to me, suddenly everybody was moved around and I got a very young boy sitting on the outside seat. Needless to say his parents weren't happy so his father moved down and sat next to me. So no more elbow room for me and I can't believe that young children are sat next to complete strangers with their parents at the other end of the plane. What if I had been a weirdo? Could you please arrange for me to be reimbursed for the price I paid for this seat. Don't get me started on boarding. Why did we have to stand in line for so long when the plane was obviously not ready for us. Passengers are people, not cattle."
Pros: "The staff were pleasant and helpful on board I didn’t have any food and there wasn’t any entertainment"
Cons: "I didn’t like that there was absolutely nobody at the airport to answer any questions or just guide you in the right direction"
Pros: "The flight left mire or less on time and arrived 30 minutes early."
Cons: "Once again no soap in the forward toilet."
Cons: "Arrival is horrific"
Pros: "Left 15 mins late due to idiots not making the gate on time and luggage having to be found for them and arrived on time in Manchester so well done Ryanair!!"
Cons: "Flight was cancelled. Ruined my travel plans and made me miss another flight, bus ride, and also got charged for a hostel I never made it to. Thanks Ryan air!!"
Pros: "We arrived about 20min earlier than expected. Our bags were checked in for free and we got them on time and without issues at the baggage belt on arrival. Snacks and drinks are not free but available for purchase. There isn't any kind of on-board entertainment. We sat in the last row and we have plenty of leg room - surprisingly."
Cons: "No drinks for free. It would be nice to get at least a glass of water. But it is understandable that low budget- short flights are not offering such services anymore."
Cons: "Extra baggage cost"
Pros: "Nice easy flight. Staff were up and down with food and drinks."
Pros: "nothing ..."
Cons: "Queuing for 45 mins at boarding at 21.25 pm which grew to 10.05 pm! no apparent reason for this although we were all given manual luggage tags and then they were checked off again before getting into the plane- the Malaga ground staff could not answer questions as they didn't speak english well enough.. poor. onboard completely overcrowded locals and no help from crew on seating = lots of spare stoats at back.. i.e. space."
Pros: "Not much at all"
Cons: "All passengers were lined up waiting to Board at the correct gate at leading up to and at the time the flight was supposed to depart at 11.55am. There was no communication on the flight boards and no member of staff from Ryanair or other near the gate. At about 12.30 two members of airport staff turned up and started the boarding process and eventually we got away an hour late at 12.55 still none the wiser about the lack of communication, service and delay. It would take a lot to persuade me to fly with Ryanair again."
Pros: "Staff were very courteous"
Cons: "The gate was changed and when we were due to board then we were delayed boarding. No apologies. A passenger was moved from the rear of the plane to the front as he had been abusive. He then began insulting the ladies sitting next to him. One of the ladies became very upset and couldn't stay in her seat. No apology was given to her on behalf of the airline, she wasn't offered anything or consoled in any way. The abusive passenger was let off the flight with no reprimanding. This upset the lady even more and she let the crew know about it. Finally, as we were heading to collect our baggage, we saw Gardai arrest the abusive man. If that had been me in that ladies position I too would have been very upset at how I was treated. The lead crew member was calming the situation by constantly talking to the man in question, but something more could have been done for the lady who suffered the most abuse from him."
Cons: "A lot of turbulence and late boarding."
Cons: "Delayed by 2 hours without advanced notice."
Pros: "on time"
Cons: "cramped seat"
Pros: "Quick and easy .. flights bang on time, Return flight very 20 mins ahead , Nice staff"
Cons: "Ridiculous overpriced snack menu. Sandwiches etc.. And coffee not good too expensive.. Let's you down.!"
Cons: "The 1.5 hour delay with no info. We're told that there was a problem that had been affecting the flight all day, they ccould have forewarned us as a matter of courtesy."
Pros: "I booked the front extra legroom seats. Worth every penny. Easy flight and great price. Very efficient at boarding etc. So arrived home on time."
Pros: "Price was good. Staff are good in general but felt that the cabin crew lacked professionalism - a tough job noted however. Overall very happy with the service - please note my comments."
Cons: "Why did I pay for a priority que ? The point being exactly what ? The herding of customers into a cattle gate affair ? Last call 45 mins before the flight. Cheap flight - cheap organised. I note below someone has stated crew were professional and VERY entertaining ...... thatnis not professional I am afraid. A crew that is busy entertaining the passengers is a crew that lacks focus on the primary role of the cabin safety ... Human Factors !"
Pros: "They were efficient and timely"
Cons: "We asked two Ryanair employees when we arrived at the import if our bags would b considered carry-on and then we were forced to pay $50 each at the gate to check our bags, making this economy flight much more expensive. We saw a number of people with bags as large as ours carry on and even the baggage attendants outside the plane were surprised. Wong fly Ryanair again due to one stubborn employee at the gate"
Pros: "Everyone was very nice, and the flight was uneventful. Will fly again and learned lesson about luggage fees."
Cons: "Had two bags to check. Paid for two bags in advance. Didn't know there was a total weight allowance across two bags. First bag ate up most of total weight allowance which forced me to pay for the overage on the second bag of €70. I thought I could bump up my second bag to the higher weight class when checking in instead of having to pay the overage charge that was three times as much. Found out during boarding they were checking bags for free...should have done carry on and avoided the extra costs."
Cons: "Boarding was very slow, 30 minutes late taking off. Everything else was okay, nothing special but nothing wrong"
Pros: "Boarding is fast. Left on time, arrived early!"
Cons: "I would like more convenient times for this flight from Prestwick."
Cons: "That Ryan air charge you €45 euros to check in your baggage"
Cons: "Boarding was chaotic and gate was suddenly changed. Priority tickets did not assure priority boarding. Confusing at best."
Pros: "Did not have food ,no entertainment. The flight back home we were in the queue to board when our hand luggage was tagged to go in the hold. There were many people behind us who we assumed would also be tagged. They weren't !! . We had to wait 30 mins at Malaga to pick up from the baggage reclaim by which time we should have been half way home. We queued to ensure that we were on the plane early so that we could store our hand luggage . Why not just make the people who have checked in hold luggage check in their hand luggage as well. Or at least make it the people who couldn't be bothered to queue or get there early who have this inconvenience We normally fly Ryanair because they're on time and good but this will make us rethink"
Cons: "See above"
Pros: "Crew were friendly. Boarding seemed to take forever but the crew were smiley and bright."
Cons: "Landing late at night and having to wait for buses. When you book a seat at the front, the buses mess with the order so you end up on the last bus to leave, last to reach customs, last to get out of the airport. From touchdown to taxi - one hour with no bags to collect - that's very poor. Arriving at midnight with children this extended delay turns a sleepy activity into a fractious activity. If there was another choice on the route, with better options, would happily pay more to take it."