Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Very friendly crew. The meals are good, nice variety. Hot food is hot."
Cons: "Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily."
Pros: "Nice crew"
Cons: "Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had."
Cons: "My tv screen could not show the movies"
Pros: "Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you"
Pros: "Fabulous flight, light on passengers, so excellent service given by the crew. Virgin goes the extra mile on service and little perks. 747-400 planes also very comfortable, compared to the Airbus 320,"
Cons: "Nothing. Trip both ways were outstanding."
Pros: "Sharp good atention in counter"
Pros: "Movies. Meals. Wine. Freq"
Pros: "Service, pilot updates, and seating were all great!"
Pros: "We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly."
Cons: "I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted"
Pros: "We liked everything about our Virgin Atlantic flight. They could not have been more helpful from the time we got our Boarding passes in London until we got off the plane in Washington DC."
Cons: "There was nothing to dislike on this part of our trip with Virgin Atlantic."
Pros: "Food and snacks!!!!!"
Pros: "Staff. Very couteous.polite. friendly."
Cons: "Good.entertainment choices."
Pros: "2 bags each 23 kilogram each total 46"
Cons: "Coffee. I don't know what it was but the worst coffee I have ever had and I tried it 3 times"
Pros: "Entertainment Meal service and quality"
Pros: "Flight was close to being on time. I was able to get a lot of sleep on the flight."
Pros: "Free drinks! Lots of food and good entertainment. Glad to have a free blanket and headphones as well."
Cons: "Economy seating wasn’t that comfortable"
Pros: "Friendly crew, clean, well presented cabin."
Cons: "Flight was late (again). Food was very little for an international service (small packet of pretzels + savoury muffin."
Pros: "Nothing. The whole experience was horrible."
Cons: "I didn't make it to Siem Reap because the first leg of the trip from IAD to London was cancelled by Virgin Atlantic after it was fully boarded. The excuse was that a flight attendant had food poisoning and was unable to fly and so the entire flight was cancelled. The Virgin team seemed unconcerned and showed NO sense of urgency to try and get people rebooked. Their solution was to rebook everyone on an evening flight the next day. If a passenger was only going to London, that was probably fine. But for people with connecting flights -- or like me with multiple connecting flights -- that wasn't acceptable."
Cons: "I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill."
Pros: "Free everything...food, wine, spirits, movies, etc. Nice crew!"
Cons: "Seats a little hard, main dinner dish was a little odd but okay."
Cons: "Once In London, we were told by British Airways that was flying us to Nice that Delta had “lost” our infant electronic ticket - It took 1.5h to get new ticket reissued! We missed our connection and had to wait 3 more hours for the next flight - We were somewhat lucky as multiple flights were delayed/cancelled that day - I will avoid using Virgin Atlantic in the future as they need Delta and British operate their flights and this makes it prone to issues like that"
Pros: "I loved the movie choice!"
Cons: "The head rest comfortability, could be softer as well as the pillows, they could also be softer."
Cons: "After 14 hours the seats were like sitting on spikes"
Pros: "Helpful flight attendants"
Cons: "Delay at the airport due to system down where agents had to check in everyone manually"
Pros: "The crew were very friendly, and helpful. I also liked that the exit row that I was given had more than enough leg room, the dinner was really good for airplane food and snacks were great also. The attendant that I had for my section also told me that all food and drinks were free so they gave me a few extra adult drinks here and there which is a plus for how long the flight was going to be. The movie selection is great also having some on there that are still in theaters is a huge plus."
Cons: "The boarding process seemed way out of order, they made so many mistakes and nobody knew what to do, then you have the pushy passengers that are sitting coach getting mad that you're boarding before them. Breakfast left me wanting something else, lets just say this if you are given the choice of something vs french toast, take the something."
Pros: "We paid extra for more legroom and it was totally worth it."
Cons: "The regular seats were so lacking in leg room that I could not cross my legs, reach the floor to get my glasses when I dropped them, or even get my carry-on out. There is no way to get into the "brace for impact position" with arms over your head and head in your lap! This is really unsafe, not to mention really uncomfortable. The flight was long, so comfort would be nice! Our first flight was regular seats and I was pretty miserable and I am a slender woman 5'6". The extra 3" was great, and we had to pay more on the return trip. The FAA should be investigating seat size and safety on planes."
Pros: "I wish I knew the name of the crew on this flight so that credit is given where it's due. A female steward was incredibly kind to me. She allowed me space to cry in the back of the aircraft, and also gave me her personal tissues. Her care is the only reason I'd give this flight an 'okay.'"
Cons: "Unlike the incredibly kind woman, another woman on the crew was incredibly rude to me and to other passengers on the plane. She was very obviously annoyed with nearly everything on that flight. The restrooms were beyond disgusting. I have never flown on a flight with a restroom that awful; it smelled horrible and was filthy. It was reminiscent of a portable outhouse, no exaggeration. The pillow on my seat had makeup on it."
Pros: "Food was good."
Cons: "Leg space was cramped. Parking was very far.food"
Pros: "My flight was delayed boarding, Entertainment wasn't exciting oppose to other Virgin flights I have taken in previous years. Food wasn't great. I had teriyaki chicken with rice and I left it. Big dislike - when I was checking in online I found some economy seats I couldn't allocate for my seating due to additional charge applies. I think this is very off putting as I have been a Virgin member for years and it is very disappointing."
Cons: "I liked the Airbus carrier which had only two seats (window and Isle) on each sides oppose to three. It felt more comfortable."
Cons: "Seat cushion r not soft comfortable enough. R hard. Hard My butt"
Pros: "Very comfortable and spacious seats, good air circulation and friendly crew."
Cons: "Food and wine selections were limited and only mediocre. We flew economy plus."
Pros: "Plenty of snacks and great service, with comfy seats"
Cons: "My luggage did not make it to destination :("
Pros: "Great direct flight. Quit on the plane. Plenty of time to rest and sleep"
Pros: "I liked the food and refreshments and the on flight entertainment was good.."
Cons: "I didn't like the boarding process.every other flight I've been on they board plane by rows.on this flight everyone was boarding at same time which was annoying and held up the boarding process.."
Cons: "You lost our luggage. We were able to pick up our luggage after the Sydney flight, but they never made it to Minneapolis. What I don't understand is why we were not able to get boarding passes and seat assignments when we did our check-in in Sydney? Why is that so hard? Also, when we were getting our boarding pass in LAX it was so confusing when it asked for checked bags. Our bags were already on a belt going to who knows where - were we supposed to check "yes"? If we had a boarding pass this would not have been an issue."
Cons: "It wasn't clear that we would need to pay to check our luggage, especially since every international flight I have ever been on allows you a checked bag at no cost. When we got to the airport it cost us $130 each to check our bag which we were told it would have been around $50 if we had done it online ahead of time (if we knew). $130 per bag is excessive for checked luggage and we were extremely frustrated and disappointed. I like to fly Virgin when I can due to comfort but that experience left much to be desired."
Cons: "cabin was nice but cold"
Pros: "Seat Legroom Comfort Food Service Crew ... amazing!!!"
Cons: "Why are there no plug-ins?! That was very disappointing..."
Pros: "The food and service was excellent. Love it!"
Pros: "It was a great experince we enjoy the flight other than the delay on the luggage"
Cons: "one of my luggage was lost and delayed for 2hrs. We waited at the Airport for the luggage to arrive."
Cons: "The cabin was extremely dirty, the food was awful."
Pros: "Entertainment was okay, flight crew was nice"
Cons: "After checking in my wife and I were in separate seats. I was then unable to change my seat after check in. After calling the helpline I was informed that it is impossible to change the seat after checking in until I am at the airport. No other airline has such an obscure, in efficient rule. Virgin takes pride in being a step above their competition - I didn't see it. I have flown international on Delta, American Airlines, British Airlines, United, and others and any difference in the experience was negligible."
Pros: "The vegetarian meals, leg room and comfortable seats, wifi tv entertainment, kind and courteous service. It made the trip more comfortable! Thanks!"
Cons: "The domestic flight in PNG was cramped, but the flight attendant was very nice and helpful"
Pros: "Very good service, plenty of food, food was pretty good, entertainment system was great and the seats in economy with very comfortable."
Pros: "Everything on-board was awesome...Great job guys!!!"
Pros: "There was no food or entertainment, but for such a short flight that's fine"
Cons: "It's so confusing when they list Virgin and Delta interchangeably, when you're not exactly sure which you're going to get. And in my experience, there is a huge difference between the two, so I prefer to know exactly which airline will be servicing me. Just be more clear in listing on flight info. This was not a Virgin flight, it was a Delta one."
Pros: "Food and service were great. Super Polite, well manered, overall, you can feel it's British Airways."
Cons: "No complains. Honest."
Cons: "Left Washington two hours late. Left London on return 45 minutes late."
Pros: "The crew members were pleasant an helpful."
Cons: "The seats are very hard so I sat on the pillow provided and put something behind my back."
Pros: "Crew was helpful and polite."
Cons: "- The boarding at Heathrow gate B44 was horrendous. This is my third experience at the B gates, all terrible! The long wait to board coupled with the lack of sufficient seats for people needing assistance, topped off by cold air from the AC blasting you right in the face. - The plane at boarding time was an oven! Someone didn't want to or forgot to turn the AC on. It tool at least over an hour to make it comfortable. - The entertainment choices are very limited and the screens don't work well."
Pros: "On time, great entertainment, friendly crew, good food, complementary ice cream:)"
Cons: "Absolutely no leg room and I am regular woman passenger. It was really uncomfortable for the 2 tall young men to my left and right."
Pros: "I liked that they had a veggie option for food for dinner service."
Cons: "I didn't like the British Airways terminal at Heathrow - everything was automated. There was no human interaction and the ground staff was scarce therefore it was difficult to ask any questions."
Cons: "Crowded and uncomfortable"
Pros: "The flight was nice, on a large aircraft with lots of entertainment options, high ceilings, and decent food."
Cons: "Due to delays on our previous flight in the two-leg journey, we missed the connection and had to be rebooked, stay overnight in London, and come home a day later than planned."
Pros: "Great service on plane"
Cons: "A lot of stress: our 1st leg IAD to Dublin was cancelled, than we got 2 set of tickets rebooked. On the way back there was a stress since we had a "problem with the ticket" Apparently the Aer Lingus made all those mistakes. In London I was told to go to the end of line 2 times, the BA employee was olaying really weird games. Pretty annoying."
Pros: "The airline boarded a little late, but that's typical in Europe. They gave lots of food for the in-flight meal. Several people didn't have their screens work, so they rebooted the system, and then it worked fine. The crew constantly came through with beverages."
Pros: "Aer Lengus is great. Complete contrast with the trip from the US to Heathrow with BA-D. That leg was horrible, one of top two worst over my 30+?years of traveling internationally Viva Aer Lengus comfort and customer relations, what a difference with BA-Disastrous customer support in Heathrow"
Cons: "Aer Lengus is great"
Pros: "The flight was fine..."
Cons: "But Dulles Airport needs to control the level of toxicity experienced when certain entitled passengers think they have to pack the tarmac shuttle under NO PARTICULAR AUTHORITY, shouting "MOVE BACK [YOU] PEOPLE" into the closest ear. There should be someone other than the driver on those shuttles monitoring people, since they obviously need a babysitter."
Pros: "British Airways makes you pay extra to pick your seat The alternative is to take the luck of the draw and hope you don't get the middle on the center aisle Kind of annoying"
Pros: "Sense of Urgency of Keeping Flights on Time"
Cons: "London Security :("
Pros: "It was great to be upgraded!"
Pros: "My flight connection to Heathrow from Milan was 2 hours late. The staff at British Airways met me at the gate and escorted me to my connecting flight which was boarding at the time. I would not have made the connection if I had not had expess connection service"
Pros: "The flight itself went smoothly despite some windy conditions, and we were transported in one piece, without incident, from LHR to IAD. The crew members were pleasant in conversation and reasonable in frequency of food service. Once, when I pressed the attendant button, one of them came quickly to ask me what the problem was, and that kind of responsiveness is always a plus, in my opinion. The seats reclined a reasonable amount, not the mere 2-5 cm one sometimes experiences lately."
Cons: "The aircraft was aging at least a bit, and it was clear because my seat almost would not return to the upright position and stay there. Several times I tried to return it to upright as the end of the flight neared, and it would easily move but would return to reclined once I leaned back. It was as if I had been the whole time keeping my finger on the button that makes the seat movable. After I'd about given up, the seat finally stayed upright even when I put my weight back on it. My flight attendant misunderstood my drink request, but I let it go because the result was close to what I had asked for. It could have been that there was too much background noise - not sure."
Pros: "Crew service"
Cons: "Ancient plane. Terrible seats. No space or padding. Horrid entertainment system from 15 yrs ago, dysfunctional. Definitely one of my worse experiences flying back and I do this leg 10-15 per year. Boarding was oddly disorganized for a BA flight."
Pros: "Beautiful plane. Wonderful service. Even landed 30 minutes early. I cannot say enough good things about BA."
Cons: "Missed the second meal."
Cons: "Boarding process atrocious! First a gate change from A to C gates, requiring a train to transit. Then, after walking down a jetway, we were sent through an emergency exit, down two flights of stairs and herded onto buses, and I mean herded. We (including elderly and moms with infants) alongwith our carry-ons were harshly ordered to squeeze together on a bus until there was literally no room to move. A lengthy bus ride with very disgruntled passengers to plane was followed by another set of stairs up to the cabin door. Finally, our departure was delayed 30 minutes while the bags of 2 passengers who got lost in the airport (probably on a bus or train) were retrieved. Not sure whether the fault lies with Heathrow or British Airways, but the experience was bad enough to avoid both in future."
Cons: "we didn't get a snack before landing we only got a drink. we were only given food at the beginning of the flight and it was an 8 hour flight. I was not able to change my flight for this trip had to do it at the counter; but the friend who i was traveling with did have the ability to do so. I went early to the airport in Johannesburg to ensure we could sit together but the workers in terminal A sent me to terminal B (even though they were closed and didn't open until 3) then i went to the ticketing desk and they said they couldn't' help me. so i ask them to call British Airways help desk (since i didn't have a phone internationally) and they said they were closed on the weekend. I wrote the gentleman's name down but i don't have it with me right now. I was finally able to get my seat changed when i checked in at 6pm; lucky there were seats available. I would say the customer service at Johannesburg airport for BA is terrible."
Pros: "The crew were excellent -- some of the best. Power and USB connection."
Cons: "How can you have travelers stuck in an airplane for so many hours and not have wifi?"
Pros: "Professionalism of staff"
Cons: "Boarding system"
Pros: "Free drinks!"
Cons: "No new movies!~"
Cons: "Flight was delayed for 1.5 hours"
Pros: "Crew was great. Really terrific. A+ all around. And that was consistent on all legs of the trip. But they couldn't fix this particular plane."
Cons: "Boarding was a zoo. Took forever. Not enough information shared. Everyone lined up for priority, whether had status or not. Once I got on the plane, the seats were AWFUL - the worst I've ever experienced. The pitch between them impossible. When passenger in front put his seat back, was practically in my throat. Couldn't lift the armrests completely, which was ridiculous. Even with an empty seat between myself and row-mate, we were cramped and couldn't get comfortable bcse of arm rests. Absolutely awful. Cannot imagine how much worse it would have been if seat in middle taken."
Pros: "Flight attendants were very nice"
Cons: "The seat rows are too close together. When the woman in front of me reclined her seat she was basically in my lap- not how I wanted to spend 7 hours. I finally had to put my knees against her seat to keep her from reclining. It took a lot of effort to cross/uncross my legs in the limited space. I'm only 5'4" 118lbs - I can't imagine how anyone bigger than me feels when they have to fly in the same situation."
Cons: "Not loaded by rows, not organized."
Cons: "Cramped seating."
Cons: "person in seat reclined and their seat hit my knees and was uncomfortable"
Pros: "Crew was okay. Boarding was okay."
Cons: "Food was not great. Snack was a candy bar? No other options in back of the plane. Entertainment cut out and the system was difficult to operate and movie variety was not wonderful."
Pros: "We flew on an enormous double-decker Airbus that was equipped with an entertainment system that offered dozens of movies, TV shows, and other entertainment to keep the entire family occupied for the length of the flight. We could also charge our phones and other electronic devices from our seats. The flight attendants were all very nice and the food was fine. The distance between the rows in coach was comfortable, even for a 6' tall person. It was a great flight!"
Cons: "One of our bags did not make the connecting flight from Rome but it was delivered to our house the next day, so in the end it was fine!"
Pros: "Archibald Elba"
Pros: "The BA crew were great."
Cons: "I paid $ 2,100 for a IAD-LHR-NCE return, on short notice, in high season which I think is very expensive; a family emergency left me with no choice other than a cheaper Turkish Airlines alternative through Isranbul which, given recent events, I thought to be unwise. My main complaint is with economy seating which I find very uncomfortable."
Pros: "The flight crew were all very courteous and helpful throughout the entire flight. They made the entire trip as comfortable as possible."
Cons: "The plane was parked not at the terminal, but far away. The one hour delay occurs because of 300 passenger transportation from and to the plane. This delay could be avoided if terminal services were more responsible. I always thought that the United provides the worst food in economy class. It appeared that BA food is even worse. The entertainment software was obsolete and delivered an image of a very bad quality."
Cons: "The food expired the day we were on the flight- I ate the chicken salad sandwich and I was sick on the flight and the rest of the evening home. My sister who are the same sandwich was sick also."
Pros: "The crew was excellent!"
Cons: "The arrangements by Kayak did not allow me to make my connections on time. I missed the connection from Heathrow to Manchester. And only made the connection from Manchester to Heathrow because I was escorted in a wheelchair."
Pros: "The plane was clean, the flight was smooth, and the staff was friendly."
Cons: "Too little leg room and too little incline in Economy seats. Food mediocre."
Cons: "My flight was delayed at the last minute and had to sit in the Heathrow Airport for 4-5 hours and remain seated another 7-8 hours once finally boarding at another gate opposite other end of airport. Upon arrival to Dulles International and clearing customs/immigrations and finally making it out to claim my baggage my luggage was deemed lost and never made the flight to Dulles. To this day, I still do not have my luggage with my belongings containing Rx, clothing, shoes, souvineers, etc. Needless to say, I am very upset let alone extremely inconvienced."
Pros: "Entertainment and crew were good"
Cons: "We booked our flight three months ago and my friend was bumped from the flight since they overbooked. They were still selling tickets up until the flight. They didn't ask for volunteers but somehow picked her. When I asked if I could stay with her, I was told that I would have to buy a new ticket for the other flight. Also they were very rude while explaining it. Not impressed. Also the flight was delayed because they didn't start boarding on time and then we sat on the runway for about 30 min."
Pros: "Comfort, excellent customer service and care. Everyone smiled way to goo"
Pros: "Good movie selection, food tasted alright."
Cons: "My entertainment screen was malfunctioning, the crew was somewhat robotic and not very accomodating, and the large snack was served right before landing--so we had to wolf down the food and it made me feel sick to my stomach."
Pros: "One of the crew members, a flight attendant, was really a blessing in the way she cared for the passengers and had such a sunny and sweet smile and personality toward everyone she served. Was really thankful she was on our flight."
Pros: "Excellent staff; great meal; nice variety of entertainment."
Pros: "The crew was excellent and the seating was comfortable."
Cons: "For a large part of the flight the in-seat entertainment didn't work, making for a poor experience for the first half of the flight. The crew was eventually able to get the entertainment working again so kudos to them for that."
Pros: "The flight got us home"
Cons: "American Airlines, which ran the flight as B.A.'s partner, didn't give any reason for the on-ground delay, and acted as if we all should have expected to be an hour and a half late leaving the terminal. They offered very little information and didn't really care that we were so late leaving."
Pros: "I took an earlier flight from Washington Dulles and it was very cramped. This Air Bus was much more comfortable. The seat was softer, and wider."
Cons: "However, the rude person in front of me put his seat all the way back from the beginning of the flight and it was VERY tight. I was hoping he would out it back up a little, but to no avail. I don't think the seat needed to be back so far. Maybe it should be mentioned in the videos we see at the beginning of the flight?"
Pros: "Flight was on time , the service was excellent . I enjoyed the flight ."
Airlines flying from Mallorca to Washington Dulles Intl have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights