I paid for my luggage online but they couldn’t confirm in their system and had to charge me again. Not happy about that
Not having to pay 150 dollars for excess weight of 3 kg. A clean airplane would be nice. The Azul portion of my trip, from Fort Lauderdale to São Paulo, was excellent.
The Azul company is good. However, the Kayak service and assistance are terrible. Two flights without ticket information, delay and a mess.
Pros: "Crew was fine. Seat average."
Cons: "At meal time 200 people take their masks off to eat. And that’s acceptable. But in the middle of the night you wake people up because their masks slipped down off their noses! Ridiculous."
Pros: "Crew was good. Seat not super comfortable but average."
Cons: "Short flight, all was good."
Pros: "they change the gate last min"
Cons: "Should advise the passagers better"
Pros: "TV screens on the back of seat"
Cons: "TV screen stopped working mid-flight. Long wait at gate"
Cons: "I couldn't take the flight, because of the sanitary situation, and couldn't get my refund yet"
Pros: "The airport is small and easy to get by. The crew was friendly, and I had four seats to myself! It was an excellent experience."
Cons: "Food was decent."
Pros: "extremely attentive crew. courtesy necessaire pack. very clean plane."
Pros: "extremely gracious crew. very clean plane. courtesy necessaire pack."
Cons: "more recent movies options"
Pros: "Very clean airplane and excellent crew"
Pros: "Seat not confortable vry tide"
Cons: "Bad size almost became a problem... bins are very small"
Pros: "The crew was amazing"
Cons: "We landed and spend 45min instide the plan to be able to unboard"
Pros: "Amazing crew and overall experience"
Cons: "No complaints on this one"
Pros: "free-snack is good"
Cons: "non-brazirian customer can pay service fee (i.e. seat-selection,baggage) on Azul websaite."
Pros: "We got all of our bags! No lines. Smooth sailing"
Pros: "The flight attendants are terrific. A huge packed plane and all were well cared for. The food, while not thrilling, was actually hot."
Cons: "Not enough closed captioning in the onboard entertainment system."
Pros: "Crew was amazing"
Cons: "Better food"
Pros: "Friendly crew, most spoke at least some English"
Cons: "Only food for purchase, would be nice to have second language option on some of the entertainment"
Pros: "The crew were very friendly and attentive. Most of them spoke English and Spanish in addition to Portuguese."
Cons: "The snacks could have been healthier and the bathroom could have been cleaner."
Pros: "Everything was very good: boarding, plain condition, comfort, entertainment and food"
Pros: "Boarding was easy, crew members were friendly, snack food service was good, and the flight was smooth and on time. My baggage arrived promptly at Chapeco after the flight. No complaints!"
Pros: "Dont know who or why. Plane out of Orlando mco delayed from 9:30-2:30 am. All food places closed 9or 10 pm"
Cons: "Delay, no place to eT"
Cons: "SAME AS ABOVE"
Pros: "Flights were punctual, seats were better than average, and upgrades were available."
Cons: "Planes needed updating, noises heard were concerning, food was below average, and the landings were a little rough."
Pros: "Business accommodations were great and the staff was fantastic"
Pros: "Overall excellent trip"
Cons: "No complaints"
Pros: "economy xtra seats were nice"
Pros: "Crew was very helpful"
Cons: "Air conditioning in my seat was broken and my blood pressure went down"
Pros: "All on time and excellent treat"
Cons: "30 minutes delay on the take-off, but the pilot compensate a little on the flight"
Cons: "O scaling do mapa de voo não funciona direito, não informa o tempo restante de voo. O aplicativo disconecta com frequência. A interface de mídia e ruim."
Pros: "Check in, boarding, flight attendence, food, comfort inside the cabin, all very good"
Cons: "Overall very satisfied"
Pros: "Gate management, boarding, flight time and amenities were all superb. Their snacks really are as good as advertised."
Pros: "New aircraft and excellent crew members service. Bathrooms always clean"
Cons: "Too many children and very noise"
Pros: "Crew was very nice and helpful. Good selection of movies."
Cons: "We're still waiting for the flight"
Pros: "The boarding was fast and organized."
Cons: "They set me far from my son"
Pros: "I don't know an airline other than azul that gives a variety of snack choices and drinks for free for just a 40 min flight. I got a bag of fig newton lookalike cookies and chips. My daughter got gummies and a crunchy peanuts snack. The flight attendant let us pick as much as we'd like. Choice of peach or orange juice!"
It’s such a ghetto airline. I will never use it again. No Wi-Fi, no entertainment, no food. It was horrible
Cons: "No Wifi available!"
Pros: "Boarding & disembarking were super efficient, captain was very communicative, plane cabin was clean"
Cons: "The flight attendants were competent, but not friendly at all on my first flight or connecting flight."
Pros: "The entertainment options. Liked the sandwich as well"
Cons: "The seats could be a bit more comfortable, and adding veggies to their sandwiches"
Cons: "No space between my seat and the front when the person was reclined. Food (Vegetarian meal) was bland"
Pros: "Meals were delicious. Crew was friendly and helpful"
Cons: "Take more control of the passengers. No one told the passengers to raise their seats during mealtimes. Also needed to control where everyone was putting their carry ons."
Pros: "Crew was great, boarding was relatively easy and smooth. Seemed to be enough overhead storage."
Cons: "Seats are super small, as are meals. 2 bathrooms for 100 passengers. If you have an older aerobus be prepared for shared screens and tops 1 movie in a 4.5hr flight. Could use more beverages."
Pros: "I enjoyed myself smooth ride and momondo made it easy"
Cons: "Spirit customer service was horrible. I'm glad I returned with copa. They will be my first choice from now on."
Pros: "Nothing really"
Cons: "Staff was extremely rude. Seats are uncomfortable. Unless you are Able to download app, there is no entertainment"
Pros: "Older aircraft but, comfy. Meals actually offered and alcoholic drinks offered without fees. Did have an inflight movie."
Cons: "Crew was a little bland. Few smiles, seemed put out by requests. No WiFi offered."
Pros: "Amazin !! Thank you"
Pros: "Great crew easy flight."
Cons: "Cannot think of anything to improve."
Pros: "Everything ok, nothing that I say wow"
Cons: "The crew didn't go an extra mile for me. I forgot my kindle in the first plane. When boarding the connection flight an hour later, I told a crew so she would contact the other plane crew to locate it, but she told me to deal with it when we land. At landing the kindle was nowhere to be found."
Pros: "Crew was helpful and efficient."
Cons: "Plane too full. Again, without the individual screens, you didn't have a choice on what to watch on a very very long flight"
Pros: "Fast boarding service and good IFE system. Food was ok but not desert."
Cons: "They took more than 30 minutes to deliver our bags at FLL airport. Very long time for this service, not good."
Cons: "My name is Maria Trujillo"
Pros: "Copa service to asuncion is great like every flight from this airline"
Cons: "It seems that the aircraft is getting full very quick and it feels crowded"
Pros: "Easy connection, easy inspection and punctuality."
Cons: "FOOD!!! Options very limited and preparation very poor."
Cons: "Crew was not attentive in business class. They only offered drinks once during the flight."
Cons: "Delayed departure. Small amounts of food."
Pros: "Service and comfort was great, on boarding was pretty fast too"
Pros: "An airline that still allows 2 free bags, gives you a full meal even early morning flights. Definitely will travel with Cops again."
Cons: "Me rompieron la maleta y la otra abrieron de un costado y sacaron algo encima me cancelan el vuelo me ponen más temprano pero en Panama me hicieron esperar 10 horas si me cambiaron debieron cambiarme tmb"
Pros: "I was treated very well, and respectful in my needs. It was simple but nice."
Cons: "I don't remember nothing that make me be uncomfortable. I pay for economic class, then I got that."
Cons: "The business class was empty and Copa did not offer an upgrade."
Pros: "Modern aircraft and good service"
Pros: "Excelente !10.0 un placer viajar con Copa"
Cons: "They didn't have coffee or tea"
Cons: "When we were landing the light cover on the light fell on my head during the process!!!!!"
Pros: "Non stop flight from Boston to Panama City. Baggage claim was quick, huge improvement from past experiences at this airport. Meal was included as well as drinks, and no carry or checked bag fees. Boarding was done quickly and efficiently."
Cons: "Will do web check in next time to avoid wait for check-in and bag drop. Bathroom condition got pretty bad mid-flight but that's not really the airlines fault as it was initially clean."
Pros: "food and drinks!!!! wow!!!"
Cons: "having to get up at the terminal and stand in line to send things through security and than sit back down...ridiculous!"
Pros: "the crew was good"
Cons: "star alliance member. worst seats. somehow you let two parents and two children have two seats. screaming, crying, smelly. add to the fact we were on the tarmac for an hour before take-off. i dont usually write reviews because they are good overall but this was horrible all around"
Pros: "Crew was frieo"
Cons: "They ran out of the different food options and drinks. I"
Cons: "There should be more entertainment"
Pros: "Very nice aircraft, on time take off and landing"
Cons: "Check in could be faster."
Cons: "A wheelchair was requested at both airports for boarding and at arrivals. On May 10, flight 265 they provide me with one up to the boarding door and advice me that they did not have personnel to provide the service from there to the plane entrance. That also happen to other people that were handicap. After discussions and protest they provide one person to move one by one the persons that were handicap."
Pros: "On time!!!"
Cons: "The food needs to improve and some of the attendants need to be friendlier."
Cons: "Copa cited some airport restriction on number of people they could accommodate on the plane due to weather and how this was handled and processed by the ground crew was just terrible. This affected a number of passengers -- 30 or more, by my estimates. And it started with the leg from Panama to San Francisco not checked in automatically and getting placed on standby. The call center did not offer a suitable explanation for the airport's weather restriction. As a frequent flier on the Star Alliance, I have not seen a situation handled as poorly as this. The ground staff seem very poorly trained to handle what seems to be a frequent situation. And despite most affected travelers being there early with a layover began to resolve this only 45 min before the flight. My appetite to fly Copa from San Francisco has vastly diminished. And so has the desire to fly through Panama City, if weather is as fickle as they say it is."
Pros: "FLL's airport is much less congested"
Cons: "Only two Baggage return conveyor belts in FLL the monitors are not accurate as to which of the belts the flights will be unloaded."
Pros: "Airplane clean, staff was friendly, couteous and mostly bilingual. Food and drinks were appreciated and of good quality. We were allowed to check 3 bags without addt'l charges. Definitely felt welcomed and would fly Copa again."
Cons: "Long wait at airport check in so glad we arrived almost 3 hrs before our flight. Staff was pleasant but for some reason desk agent told us that the flight was completely sold out and without telling us, put my wife and I in middle seats in different rows. We were at airport very early and didn't realize until boarding what she had done. In flight staff assisted on the flight and moved us to an exit row where we were able to sit together. Luckily I counted at least 6 open seats and in the end we were happy. I'm not sure why she did what she did. Ironically, she (gate agent) was incredibly nice. Maybe it was simply and honest mistake."
Pros: "la puntualidad y el buna atención."
Pros: "The boarding was good ,the aircraft welcome was a little okay. All my flight information was on time and excellent through the web site."
Cons: "They didn't have any meal for vegetarian person."
Pros: "On time"
Cons: "The food was not good"
Pros: "Everything is awesome!"
Pros: "Staff was nice. Layover was not very long."
Cons: "Not much room on flight."