Terrible Flight cancelled Long wait for replacement Lost my paid for priority seating Food options abysmal quality Uncomfortable seats
I have my tickets bought since June 2024 with extra space sits. Azul sends us emails every time to change flights. I was in vacation I naively did not think it would bring me any harm. Further, I am Diamond Client (Top fidelity club rank). During checking in this flight, I did not have the extra space, nor multimedia set (this does not affect me, I really do not care, I prefer to watch my own videos). My complaints have not being considered by the attendant, which said she was not from Azul and could not do anything and the she really did not care. She also said I should respect the other passengers. I have bought my tickets 6 months earlier, I had bought extra space, I switched flights thinking Azul was fair enough to keep my ticket settings, I am on the top of the fidelity class and I still have to listen to moral lessons of an attendant which does not even work for Azul. When an Azul employee came (the only information I have is her name is Chris) she validated the other company attendant. I have complained to Azul and still wait for an answer, but they keep calling me to renew my fidelity club, which unfortunately I already did days before my check in. Azul should pay more attention to proposals of switching flights (downgrading setting acquired in advance) and train better their employees and the employees of their associates. I have always had Azul as a top flighting company, after that experience I have changed my perception (and I won´t ever by extra space sits in advance, it must be changed and eventually you will receive a voucher you will never be able to used) and don´t participate in any fidelity program (they are only concerned to your fidelity with respect to them, not the other way around, you may even listen to a moral lesson in that case).
The flight we booked that left at 10 am was canceled without explanation at 4 am the flight they moved us to was 9 hours later.
The flight was supposed to be on a Airbus A330 Neo and it wasn’t. The airplane was pretty old, none of the entertainment screens was working.
The flight from CNF to VCP was delayed and I had to rush to catch the next plane. It was strange, since the boarding in CNF was done in due time.
Azul has become the new Avianca and Copa, they are using Airbus with very uncomfortable seats, no more Azul
On time. Nice crew, clean plane and a small snack
During boarding the company said that the plane didn’t have enough space and required to dispatch any luggage. But in reality the plane was with a lot of luggage space in the overhead bins. So it just took a lot of additional al time, specially considering that it took around 30m for the luggage to arrive in the retrieval belt in the airport.
Tight and not so comfortable business class seats . Crew below average. Very formal, no smiles, and kind of confused when serving meals. AZUL used to be much better on all above subjects. That's is what monopoly does to its customers.
When you buy your ticket, there is a message for a free cabin luggage and a bag. While boarding, they push you to dispatch you hand luggage. When you enter in the plane, you realize that the place to accommodate the hand luggage is empty. In the arriving, you take a long time waiting for your hand luggage which should fly in the cabin.
Had to go through security at the gate again. Had to take off shoes and go through the whole thing again even though we have global entry. They asked us to check in items bought at duty free during our layover and since we checked our luggage at the original departure airport, they forced us to check in a small backpack. None of this ever happened with other airlines. In addition, no vegetarian food option and no snacks during a 7 hr flight. Luggage limits are unusually small. This is unacceptable. Will NEVER fly Copa again and will tell friends and family to avoid this airline.
Seats not reclining, no vegetarian food option, no snacks. 7.5 hr flight should have been more comfortable. Luggage limits are unusually small. Will never fly Copa again and will tell friends and family to avoid this airline.
We paid extra with copa for seats near one another The plane was changed and we lost our seats We were all Separated. We have not received a refund for our seats despite emailing and calling.
We had a five hour layover in the way home from Colombia. I read the "bout your flight" email carefully before we checked bags. We had to go through security right at the gate. Almost lost our ground coffee because that airport only allows 16 ounce of coffee and we had 18. I've been to 48 countries and never heard of a coffee restriction. I can't follow a rule I don't know about. I requested they bring our coffee to our checked luggage. Instead tey gate checked our bag for free. Back to planning transfers in Dallas I guess
Tell people to remain in their seats during the meal/beverage distribution. Enforce boarding by group numbers. No one was checking. Tell people to turn their electronics speakers off. Bigger cups for drinks.
We were in transit from Lima (flight at 1.10am) and we were in stand by in our flight from Panama to Washington. We wait from 4.30 am to 18.30pm in the Airport. The company give us 2 x 15 dollars for eat during the day and a personnal travel voucher of 400 dollars each. Do they buy food one time something in the Airport ??? And one of us live in France so the voucher is not usable. More than 24 hours travel !! And our place were near the toilets, with 8 children around us. The boy behind my seat stamped his feet on my back all the flight. Really Wonder full ! So we are totally unhappy with our travel. Thanks Copa Airlines....
It would have been better if they don't separate families in seating. We were seated in the aile row in the middle of a family of four. It would have been better if they they seat the family of four together than separated.
I upgraded myself to Business Class at the last minute so I had a DREAMS window seat. Seeing as I've never flown Business before everything was novel and fun for me and it made the 7 hour flight much more enjoyable for sure.
Copa stranded us ans then tried to charge us thousands to leave Panama.
Well the airline was fine. The only thing is I was charged for a checked in luggage. But when I reserved the ticket it showed a check in bag allowed. Who can I get in contact with for reimbursement.? The airline said I had to speak to whoever I booked ticket with.
It was horrible. My experience with Avianca. I didn’t know it was Pakistan international Airlines but anyway, whatever it is it is bad horrible you guys need to upgrade everything in those planes. And you guys charge $130 for a carry-on did they wanna let me in with my carry-on that I travel everywhere with the luggage you guys are such a dog thank you
why did we have to go through security mid flight
The chicken that was served in business class was cold!
A few years ago long flights 6 hours or so used to have video screens and they offered ear phones. The food cart used to come and drinks. Now absolutely nothing. Avianca is as bad as Spirit Airlines. Avianca will now be my last choice when booking my next flight.
Terrible, We had to stay in Bogota for two days due to weather but the airline did not provide for the same day flight. Only two days later
Purchased a business class ticket and got a economy seat with center seat blocked they call it business. 3100usd ticket on a flight where economy costs 500usd The biggest scam insult have had on a regular airline. Avianca should be in the low cost category and kicked out of Star Alliance. I want the difference to be credited. Ets see what Avianca does. No reply so far. Avianca = low cost airline. Beware
The seats were very uncomfortable. I would have upgrade or got different flight if I knew. I usually sleep in the plane but I couldn’t sleep at all. Very uncomfortable. Also no food or drink everything was to purchase, and that’s u usual for international flight.
So so, you feel like you have to pay for everything each time
Overpriced checked bag price of $120 and they charge you for carryon if the size is not minimal of $120.
My whole return flight itinerary, 3 flights, got canceled without any warning to me because I missed one of the earlier flights 3 weeks ago
