I need to note that this flight experience was generally fine but the boarding situation was absolutely a mess and there wasn’t any actual priority boarding. I rated the experience poorly because I’m am genuinely so frustrated with the crew on United taking the baggage space in first class. This flight it didn’t happen, but the last few flights (when I ironically don’t get an opportunity to provide feedback) have been spoiled because upon entering the first class cabin as one of the first few seated passengers, the overhead bins are full and ‘crew’’ tags are on the bags of those taking space. I don’t intend to infer some sort of a class or caste system but it’s absolutely ridiculous that the crew takes the overhead storage above and beyond their most loyal and lucrative customers. They should not even have economy space IMO. And I’ve gotten grief when I’ve noted to the crew the ridiculousness of the notion that the crew (who are the last off the plane) should have priority over flyers who pay. I hope you find a way to convey this message to United because it’s happening with increasing frequency and I intend to find a way to expose the specific crew members who are doing this on a flight by flight basis. (And I have a day job)
The seat that I got this time is really good.
The Manila airport was under renovation so there was no business class lounge. The double security check was disorganized and the flight attendants were grouchy.
Comfort, don't think I will fly United again not worth the money to be packed in like a sardine.
Awful. No counter attendants. No dinner offered due to delays.
The head flight attendant made the trip excellent. He was very accommodating.
Staff are not helpful, our flight was cancelled due to aircraft problem
My experience with the united usually is a really good one. But however, on this particular trip going back to Hawaii from Manila, our flight had gotten canceled. However, the crew handled everything just right, but the Specialist team did not take care of their first class customers very well, Because I lost my first class seat and witch I'd paid for $3879.79 and ened up flying.... Economy on the way back and I have a medical condition to ware i cant sit in Economy seats for very long....And I have to fly first class for a reason, but they told me there was nothing they could do about it. But yet they have an itinerary to follow And It looks to me like they just let anybody grab those first class seats before they took care of the people that have already paid for them!! So when a flight is canceled, they should take care of their first class ticket payers... First because we pay big money for those seats And we count on those accommodations in those benefits... For real good reasons, that's why we pay that kind of money. I'm expecting at least half of A. Refund back to my credit card for you for this...And if I don't get it, I'll never fly united again, it's sad that this happens And some things are out of our control, and I totally understand it, but at least handle your first class holders first before all.. That is what we pay for.
Our seat tv didn’t work All the rest was perfect
I like that it was a direct flight from MNL to SFO but it was such an old plane with worn out facilities. I bought my ticket in first week of November but I still had to pay extra $54 just to get aisle seat 38C. Realizing it was a long 12+ hour flight, I tried to find exit row or bulk head seat but none was available. I was forced to pay another extra $175 to get seat 35C which was shown as "Economy Plus" which I expected to be more legroom, more seat recline and better food. When I reached seat 35C, it wasn't any different from an ordinary economy aisle seat, to my utter dismay! No extra legroom, not extra degree recline, no better food, not even slippers! I felt cheated paying extra $229 and didn't get the supposedly better "ECONOMY PLUS" 35C seat! Besides, I still had to board in group 5! Toilets weren't kept clean and dry. More senior flight attendants weren't as attentive and prompt during meal service. Many times they brushed the carts right into my shoulder or knee. To help them out, I also had to walk up to the galley to get water myself. Now I worry about my return DEN/NRT which I paid extra $300 for United Premium Plus 21C if it is indeed Premium Plus!
