There are no direct flights for this route. The shortest travel duration to get to New York John F Kennedy Airport from Marseille is 14h 30m.
The cheapest return flight ticket from Marseille to New York John F Kennedy Airport found by KAYAK users in the last 72 hours was for $325 on Iberia, followed by TAP AIR PORTUGAL ($350). One-way flight deals have also been found from as low as $328 on Iberia and from $333 on SWISS.
Yes, you’ll need a passport to travel to New York John F Kennedy Airport from Marseille.
When flying from Marseille to New York John F Kennedy Airport, you should consider leaving on a Friday and avoid Sundays if you are looking for the best rates. For your return to Marseille, you’ll find the best rates on Fridays and the most expensive ones on Tuesdays.
Marseille and New York John F Kennedy Airport are both served by 1 main airport. You will leave Marseille from Marseille and will be arriving at New York John F Kennedy Intl.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Marseille to New York John F Kennedy Airport.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to New York John F Kennedy Airport from Marseille is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to New York John F Kennedy Airport with an airline and back to Marseille with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to New York John F Kennedy Airport from Marseille up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Pros: The crew was amazing and helpful. The food was really good and the flight was timely if not early to my destination.
Pros: The crew were very good. Seats were small.
Cons: Need more leg room. Cramped for 8 hours is not a good thing
Pros: Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight.
Cons: Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled"
Cons: Food could be better
Pros: I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic.
Cons: No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches.
Cons: This flight was poorly advertised as Economy Light. I had to pay $500 in baggage fees to being one checked ski bag round trip - more than the cost of my entire fare!
Cons: There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats
Cons: entertainment sound
Pros: Service on Swiss Air is great!
Cons: No TSA checkin at Newark.
Pros: i ordered and paid for business class but the return flight from israel had no business class Had a miserable flighIshould be refunded
Pros: The food was actually really great and the attendants were super responsive/friendly! Even in coach, the seats were comfortable.
Cons: Old plane, rude crew, checked bag was not included in price. I did fly Swiss to LA last year and it was amazing, i don’t know what happened since.
Pros: Professional courteous staff
Cons: Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight.
Pros: The crew was so friendly and professional, on top of the nice plane condition, which made the trip very pleasant!
Cons: The food standard seemed to be lowered a little bit, but still very well prepared.
Pros: The crew was great. I was lucky to get a comfortable enough seat. Not the one I actually booked and paid for but still it was ok.
Cons: I was told I was placed on standby for this flight despite the fact that I booked this flight and paid extra for the chosen seat far in advance. The boarding was chaotic. Very poor communication. The flight was very delayed.
Pros: I got a surprise upgrade to Business Class where the service, food, and comfort were all excellent.
Cons: Flight was delayed for almost an hour while we were on board. (ultimately not the airline's fault), If I hadn't been in Business class, it would have been very uncomfortable.
Pros: Not applicable
Cons: See above.
Pros: Dinner was excellent. Staff very friendly. Bathroom toiletries (facial spray and hand cream) appreciated.
Cons: Seats are pretty tight (lucky if you don't have one of the metal boxes in your foot space).
Pros: There was a very long line at the check in counter on the way back. Many people were nervous about missing their flights. Apparently the counter computers were out of order and they only had 2 stations to support the passengers at a very busy time. Other than that, everything was smooth and pleasurable.
Pros: My own seat had ample legroom, good crew.
Cons: Faulty headphone jack and person who kneed me in the back whenever I recline my seat. 8 kilo limit on carry-on luggage.
Pros: Very friendly and efficient Good food
Cons: Zürich airport early closing at night so difficult to check in and drop off luggage
Pros: Crew was always ready to help. It was a very smooth flight.
Cons: I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe.
Cons: My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all.
Pros: Food was actually really good.
Cons: Please let families with small children board early. This is the first flight I remember where I and other families with small children had to board with everyone else, and it's stressful for all involved.
Pros: The crew was very efficient and very helpful. They were constantly attending to passenger’s needs.
Cons: The landing was a little rough, but my friend said that it was windy here in NY. Otherwise excellent all around.
Pros: Very good service
Pros: check-in at Kloten,wheelchair assistance, boarding, food, bar, general service, uneventful flight, in short: THE WHOLE TRIP Peter Hz
Pros: Excellent organization, food and entertainment. Impeccable service.
Pros: People friendly
Cons: Food was poor, really poor, no options for the children Headphone socket in the seat
Pros: I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!
Pros: When checking in, I was upgraded to business without knowing it until I looked at my boarding passes. This was a good surprise of course.
Pros: The crew were very attentive, kind and professional on their ways through the cabin. I appreciated the hot towels near the end of the flight.
Cons: There were headphones (as well as pillows and blankets, much appreciated), but the jacks for the headphones only fit the SwissAir headphones, so if passengers brought their own headphones, they could only get a mono output. It was difficult to hear the entertainment through only one ear.
Pros: Great complimentary chocolate.
Cons: You would think that after spending 1100 on a ticket that a passenger could chose their own seat within 24 hours of their flight. Nope. They wanted me to pay for my seat after already spending 1100. Then they said I was randomly selected for a TSA check in Zurich. Seriously. And there was no TSA agent in sight doing the check. It was a Swiss Airline Employee. Never had that happen even in the USA.
Pros: Food was great!! Flight was so much better than the United flight I took to get there. Plane was much more comfortable and cleaner.
Pros: Staff was polite. Offering water once in a while was nice. Seat was comfortable.
Cons: The promotional video for Swiss Air was way too long. Should have a way to bypass it. I understand being forced to watch the safety video but the promotional video is annoying.
Pros: It was an uneventful trip, which is what you want in a trip by air. Boarding was easy, seats are pretty comfortable, staff friendly and helpful.
Pros: Food and entertainment
Cons: Service was poor - several of the staff seemed to be inexperienced and not very customer service oriented. The boarding process was chaotic at the gate - customs were there to check in but quite a few people were unaware (not many announcements). Also, the Economy boarding process wasn't clear and chaotic (i.e., not by row and you also didn't know when you could board. Also, the person in front of me kept reclining her seat and it went back too far. I didn't want to do the same to the person behind me so it was quite uncomfortable.
Pros: I really enjoyed the flight overall. Made a long flight seem not so bad.
Pros: The flight attendants were exceptionally nice - a real pleasure. Food was also quite good and the chocolate passing out is a super excellent treat.
Cons: It is disappointing, on an 8+ hour flight, to have the entertainment system broken. The crew was apologetic, but it still is really lame. Made the flight oppressively long.
Pros: All on-board crew members were pleasant and helpful. The variety of movies and tv shows was sufficient to keep me occupied for the 9+ hour flight.
Cons: For a 5' 4" person like myself, arm and leg room were barely minimal, Economy seats were crammed together and were not ergonomically designed for comfort or support. I was fortunate to be able to move from my center seat to an aisle seat once the flight was in progress. As soon as I did, the air around me was cooler and made for more comfortable breathing. In the center seat, the air was still and close—very uncomfortable. Poor communication regarding passport control protocol at the departure gate: A temporary station was set up, labeled Passport Control, but no SWISS agent announced what was happening. I had just gone through a passport control line on a lower level so I didn't think I had to go through a similar process at the gate. Most people around me also didn't know whether they had to go through the process at the gate. Once agents had been questioned on the subject several times, they should have made a general announcement to inform everyone at the gate. They did not. The food on the plane was the usual poor quality fare for economy class—either highly processed or overcooked and much too salty. Ugh.
Pros: The crew members were polite and efficient.
Cons: There was no climate control. Our rows were freezing cold. People were wearing coats and blankets. Four or five rows up it was warm. My husband asked for more heat and the stewardess said she would turn it up, but nothing happened. Cold air blew out of the ceiling vents for the entire flight. When we reached our gate, we then waited in a long line to have our passports and boarding passes checked again. There were several Swissair crew members, but only one person to check all of the paperwork for economy. Then another long line to show our boarding passes again, while the business class entrance remained unused. Swissair needs someone to manage this better.
Pros: Do like flying on Swiss, but might have to rethink that. The food it fine and I really appreciate the gluten free meals. The crews have been very pleasant and helpful. Boarding on this last flight... Nov 2 from Zurich seemed a bit frenetic. Passports we checked once again and this seemed to be taking an extra long time. I do like the entertainment selections, but the seat TVs and remotes do not always work well.
Cons: I do not like the cramped space that we are in. It was difficult for my husband and I to get in and out of our seats. The passenger in front of me pushed her seat back and it seemed as though she was righ in my face. She could not go upright as the person in front of her was pushed all the way back. This situation also makes eating difficult. The flight yesterday was extremely warm, which I had not experienced on my three former flights. I guess I will try your airlines once more and see how it is for a third trip.
Pros: the entertainment system was perfect, there were lots of movies and shows to entertain you, including newly release films. there were games and music also availble. the seating was comfortable we had blankets and pillows. The beverage service great and the food was good to. although there could have been better options in terms of the dessert ( ice cream taht was provided)
Cons: the boarding was poor, we waited in line to board and they did not announce to us that we need to have our ticket stamped before we got to the door, as a result we were sent out of line once the ticket was stamped we had to rejoin the line from the back. When i got through they then said something was wrong with my ticket in which they took it and I was pulled out of the line. they should try to the ticket check and the boarding line at the same time
Pros: Checki-in via mobile app was easy, as was baggage dropoff at the airport. Both airport staff and flight crew were efficient, courteous, and friendly. Excellent service, good good, nice selection of entertainment.
Pros: The friendly and attentive crew helped me from boarding to disembarking. Swiss' service in general is outstanding. I highly recommend them for flights to Europe.
Cons: Cons: They never reduced their fares & surcharges after fuel prices came down this spring; and to add insult to injury, they started charging a $ 29.- seat reservation fee. Loyal customers should not have to pay extra fees! Peter (86)
Pros: the captain was great
Cons: our flight attendant was impatient and bossy two days after the flight, my husband had to be taken to the emergency room - diagnosed with pulmonary embolism SWISS MUST DO A WAY BETTER JOB CALLING ATTENTION TO REGULAR EXERCISE ON THE PLANE!!
Cons: THERE'S SOO LITTLE LEG SPACE BETWEEN SEATS ON THE ECONOMY SECTION I IS VERY UNCOMFORTABLE, SPECIALLY FOR A TALL PERSON ON A LONG FLIGHT.......ADDING TO THE FACT THAT THE PERSON IN FRONT OF YOU MIGHT DECIDE TO BE SOOO COMFORTABLE,HE'D PULL HIS SEAT ALL THE WAY BACK WITHOUT ANY CONSIDERATION!!!..THAT PUTS THE SCREEN ONLY INCHES AWAY FROM YOUR FACE!!..BESIDES, THE CHECK-IN MACHINES AT THE ZURICH TERMINAL ARE A HARD TO UNDERSTAND..TRIED SEVERAL TIMES TO CHECK-IN WITHOUT SUCESS!!
Pros: Good seats - comfortable Attentive service
Cons: Found my business class seat given away to a lady with a dog. Mine was window but with extra table next to aisle. She had aisle seat but with exactly the same configuration. Idea was she would place the dog on the table space next to her seat. It would be exactly the same for both seats. Do not know what they were thinking. There were other business class seats on the other side that had the table space ext to the window away from the aisle. That would make sense for the lady with dog. Business class was full and I was the last to get on, 45 minute connection in Zurich from terminal A to E, my seat was given. But as I objected, they moved the dog lady and gave me back my seat. But they never asked a person in the seat that would have made sense to give her to trade seats.
Pros: Plane was empty so got a whole row to myself!
Cons: One flight attendant in our area was not friendly and quite abrupt. Food wasn't good but desserts were great. American movies were a bit old.
Pros: Crew AMAZING nice people very hospitable the food was good, very respectable staff accommodations nice
Cons: The seat in the back was very uncomfortable to sleep other than that amazing
Cons: Mine crew 2 ladies
Pros: The food/drinks
Pros: I really like the crew on Lufthansa
Cons: Our pre paid seats were lost in the "system" even though I had the receipt they couldn't do anything. and we were seated in a back row with offset tvs, the movie selection is lame and dated
Pros: It was cancelled and scheduled next day
Pros: Nice crew and comfortable seats.
Cons: Not a fan of the sandwich provided.
Pros: Though departure was delayed 45 minutes, service on board was superb. wine flowing, food great, Baileys for dessert, and great movie selection
Pros: More spacious seating. Crew was happy, nice and seemed to care. Good entertainment choices.
Pros: Flight arrived early.
Cons: Last two transatlantic flights have been hot. What happened to a nice cool flight and using the blanket if you are cold?
Pros: Lufthansa is always high quality
Cons: I dislike how one must stow the entertainment system so early before landing
Pros: The staff on board the plane was excellent. I thoroughly enjoyed the flight! Food was delishious!
Cons: The ticket kiosk would not read passports. It was so frustrating to have to continuously try over and over again. With no attendant at the location and a long line, I wasn’t sure how to proceed. There were plenty of people having the same difficulty. It took about 12 minutes to occomplish a minut long job.
Pros: Flight crew was great and entertainment system was good but needed reset a few times . Seating not so much.
Cons: Sitting at the entrance of the bathrooms and was forced to move seats because traffic standing in front of me and tripping over me became ridiculous.
Pros: Still use silverware and provide blankets, pillows, headphones, nice clean plane
Cons: The tv monitor had very limited options and froze about every 5 minutes. The screen was either very unresponsive or would freeze
Pros: The Germans are known for their efficiency and Lufthansa followed through with that. From the check-in process to cabin service, all was top notch. As I was sitting near the front of economy, any "extra" economy plus meals were handed out as to avoid waste. I was the recipient of a delicious Caprese salad. A nice treat.
Pros: Friendly crew. Sufficient beverage and food service.
Cons: For an international flight on Lufthansa, the 747-8 seats pale in comparison to the A380 seats. Thinner and less comfortable. Seats and armrests were dirty, did not look like they had been cleaned in a very long time.
Cons: See previous comment. Airline service needs to be vastly improved.
Pros: I was pleasantly surprised to be offered an after dinner brandy, or a Bailey's. O
Cons: On both flights. The ear phone did not work correctly. Minor issue.
Cons: We landed an hour later than planned with no warning, I missed my connecting flight.
Pros: Easily the most comfortable I've ever been in TATL economy. Lufthansa's 747-8 is set up strangely: the main deck is arranged First - Business - Economy - Prem. Economy - Economy. This means that if you can book a seat in the forward economy mini-cabin, you get dedicated cabin crew, no other passengers walking through your space to get to the bathroom, plenty of bin space, and – best of all – a lot of aisle space to stretch your legs. Row 16 aisle seats are especially good, as the bulkhead between J and Y doesn't extend all the way, and therefore you can stretch your feet out. Food was actually excellent (for economy), hot and flavorful and generous, with snacks available mid-flight. Beverages also tops – gotta love Lufthansa for offering Campari (!) and more than one wine choice.
Cons: Entertainment (music and movies at least) was up-to-date but not very interested. Boarding and transit security in Frankfurt was anxiety-inducing – between getting to the US departures area and additional screening, it took more than an hour from deplaning to getting in line. Boarding w/o group numbers was an exercise in patience. And the terminal wifi is so spotty!
Pros: The fact that the Crew was kind n helpful and we landed safely and on time. Like the security was great. Overall it was good!
Cons: The boarding Crew treated the passengers unfairly...your staff should learn how to board a plain...by starting: women with children n handicapped people first, the business/first class, the economy passengers...that's how you do it...there was no organization to board the plane and the ticket agent was wrong on the advertisements instructions. Get rid of cheap wine, our tickets are very expensive..you can afford good wine. I got a headache with your cheap wine... Your also not allowed to do early check in...with your system.
Pros: Complementary Drinks. Beautiful Flight Attendants.
Pros: Lufthansa pilots are some of the best in the industry and the flight was extremely smooth from take off to landing. There were bouts of turbulence but the pilot immediately changed altitudes to steer away from it. Flying on the 748 is a pleasure and it's a shame these great planes will eventually all be phased out in favor of more fuel efficient 787s and their Airbus counterparts.
Cons: Having to pay 86€ for a second suitcase that weighed just 15kg. In JFK they didn't charge me but Germans always go by the book. I think for the price of the ticket and lower gasoline costs compared to the height of the recession this is simply outrageous. Next time I'll pay for economy plus. You get a seat that is wider than economy but a little bit less legroom than a business one and the second baggage is included. The meal was nothing special but the friendliness of the flight attendants made up for it.
Pros: Crew !!!
Cons: Very long distance to gate Z 69 with no time to cost my knee pain !!!
Cons: Tv didn't work most of time. Food was terrible.
Pros: The flight overall was smooth. The staff was great and friendly. I normally don't like flying but if ii had to fly again I would pick Lufthansa.
Cons: Worst crew, at one point when they start serving lunch they left like 10 people waiting and waiting to be served also, they start to put together some lunch one by one, took maybe another 1/2 hour for some people to get food, i was the last one to get served but when they got some leftovers from some other people they put that on my tray for me, they run out of food in the plane, of course i refused the lunch but no other option for me was given, again WORST crew ever, never flight Lufthansa again, NEVER
Pros: I like that the flight crew did the best they could to make sure my husband and I were sitting together with one child.
Cons: I did like that my whole family including two children 2 ad 6 were sitting all separately all over the plane. Children 12 and under should not be seated separately. And that should be the job during the check in. Not during birding.
Pros: I was able to squeeze back into Comfort Economy and make my destination, after a messed up miles upgrade - have to be grateful for the small things, right?
Cons: I was actually upgraded to Business Class through a LH miles award, however, that upgrade was not honored, despite the fact that I had a confirmation email from them. I had to first get to Frankfurt to even negotiate this problem. At the departure point, LH was unable to furnish me a boarding pass to my NY flight. After racing though the huge airport at max speed to make this connection, I was treated rudely at the gate in Frankfurt by LH short tempered ground staff, to the point of even being accused of being the source of the problem and being late for boarding (when I was only accorded an hour connection through this booking, and raised this concern with LH prior). Lastly, the ground crew took away my connecting flight boarding pass and nearly forgot to give me back my luggage tag. The flight crew was Ok, but just did a bare minimum to keep up with the packed and overbooked flight. To top of the joy, I got food poisoning after landing in NYC - not all food they serve was in sealed containers, and it must have been enough to cause a day of misery that followed my arrival - I can assure you that the late time and taxing and docking delays in NYC took away any opportunity to have a normal dinner, and LH food was all I had all day... Not the usual LH experience, but I may give them a break for the next few trips.
Pros: Professional, friendly, helpful staff in a new, quiet plane (A380-800). Smooth landing. Easy disembarkment despite approximately 500 passengers from a large aircraft.
Cons: Unreliable domestic Lufthansa flights (in Germany) connected to this international one, and the departure time history for this LH400 proved typical for this flight, which ultimately left nearly 2 hours late despite good local weather. An announcement cited technical difficulties with the originally scheduled plane. Several small groups we recognized from embarkation on this LH400 flight filed lost luggage claims, as we did. Uncharacteristically bad planning by LH on food choices left our rows near the front of Economy without a choice of meals: only pasta, tasty though it was, was available. The chicken option was gone. The flight status video program function did not work for anybody near us despite three equipment restarts by the crew.
Pros: Stewardesses were wery professional. Food was the best for economy class! Maybe if you combined chicken and pasta all together , it would jave been perfect.
Cons: touch screen experience is way behind. Entertainment system is veeery slow. I had to wait over 20 secomds for movie title preview to load. Add trailers or preview for movies too.
Pros: They waited for those who were running late due to a previous flight delay. The crew was super friendly and there was great movie suggestions.
Cons: There was a lot of turbulance which made a lot of the passengers sick. I think also that they collected the headphones too early like 45 mins/1 hour too early before landing. Also landing felt like it was the longest landing in my life.
Cons: We missed this flight because previous flight from Germany was late. After running like mad people thru the Frankfurt airport- we only found out they have left - many people missed the flight!
Cons: See comments above.
Pros: LOVE the premium economy class - i have long legs & was traveling with two kids - we were all very comfortable!!!
Cons: would like to see a movie category called : academy award winners
Cons: On May 16, 2017, there was a group of Albanian and American passengers rushing through Frankfurt Airport to catch the connecting flight to New York. Their first flight (LH#1425) from Tirana to Frankfurt was 45 minutes late causing them to eventually miss their connecting flight. At this point, the passengers were asked to show their passports, separating the US citizens from the rest. All the US citizens were loaded on a bus and provided hotel, dinner and breakfast. The Albanian citizens were moved to the lower level of the airport where they were left to freeze all night. Some of the passengers were elderly and had their heart or high blood pressure medications in their luggage that they didn’t have access to. One US-Albanian citizen was asked to separate from his Green-Card holder wife in order to receive the US citizen treatment…
Cons: Delays in departure from Hamburg. Lack of information, directions or assistance with connection. No notification and very poor handling of missing luggage claim processing. Poor service for such a professional airline. Bags missed the flight and we were kept waiting me re than an hour to process a claim.
Cons: The fine print on the flight pass-- didn't notice that my request for flight change did not go through. Am stuck in the airport!
Pros: The 747-8 is a nice new plane. The skinny Economy class seats are surprisingly comfortable. The entertainment system is good; I liked getting the feed from the forward-facing camera.
Cons: Since last I flew with them, Lufthansa has added annoying charges like so many other airlines (but not usually full-service international airlines). Advance seat reservation was $30 per leg and seat. (I paid only for the overnight eastbound flight; on the return I found enough seats available by online check-in just after it opened.) One overweight bag was $100. Considering these charges, Singapore Airlines is the better choice for FRA-JFK. Minor quibbles with the entertainment system: * Front-facing camera points very low. Would be nice to see other planes during taxi (not just their wheels). * New "live map" during flight added useless gimmicks (view of earth from space), removed data (altitude, speed, outside temperature).
Pros: I flew in Business Class from JFK to Munich and then back to JFK via Frankfort. Both flights were on time and very smooth overall in both directions. The cabin crew was good both ways and all spoke English well. Lufthansa long haul flights still use the older 2 x 2 x 2 seating arrangement (unlike the more modern and common 1 x 2 x 1 arrangement where all seats have aisle access)...so if you don't want someone crawling over you trying to get to the toilet while you are trying to sleep be sure to choose a center seat (both with direct aisle access.) While not totally uncomfortable, the Lufthansa business class sleeper seats are narrower...less well padded...and have less recline options than those used by most other long haul airlines, especially the very narrow foot-wells. The pillows and blankets could be better too. The food was OK - but not on a par with what most other airlines serve on long haul flights. The JFK to Munich flight was non-problematic in all respects. However, there was a screaming baby in my aisle (Row 4 on a 747-8 only 2 seats away from me) on the Frankfort to JFK leg...which I found TOTALLY UNACCEPTABLE.
Cons: What airline would permit a lap baby (less than 2 years old...a periodic screamer...and totally unmanageable by its solo-travelling mother) to occupy it's Business Class section on a 7+ hour flight - while inconveniencing (and aggravating) all other nearby Business Class passengers who paid thousands of dollars/euros to ride in Business Class so they don't have to put up with this kind of nonsense? The answer is: "LUFTHANSA!!! And YES, this actually happened on my Frankfort to JFK flight (LH 400 on 23 January 2017.) I'm not sure if the woman in question paid for two seats or not but this unmanageable kid finally calmed down and fell asleep - but he did so in the seat next to her. If this unmanageable lap kid was allowed to do everything he did (including to use a Business Class seat for free IF that is what actually happened) then this just adds insult to injury. WAKE UP LUFTHANSA!!! People pay huge sums to ride in Business Class to avoid this situation - and it's time you BANNED this situation from even occurring.
Pros: The Lufthansa crew in Munich was very helpful when my boarding pass would not go through - I was not told I needed a new pass for that flight (as the first one had been cancelled and rebooked: 2 Air Berlin flights). No one was of help until this point, and the Lufthansa crew even offered to check on my baggage for us only to notice it never left Berlin; we didn't get it for 3 days. This did not surprise me because last time I flew Air Berlin for an 8 day cycling & camping trip, I didn't see my bike for 5 days (you can imagine this sort of ruins the entire point of the trip). After reading a lot of complaints with Air Berlin and never hearing back from their customer service (ever) after numerous forms filled out, I knew checking our bags with Air Berlin from the start would mean we wouldn't see them in New York. I even said to the Air Berlin employee at check in that I refused to check my bag because of my past experience and he "assured" me my bag would be at JFK when I got there. Ha. It was nice to see the Lufthansa crew shocked at how poorly this trip home was working out for my husband and I.
Cons: After the cancelled flight, we were very disappointed to be rebooked with Air Berlin. We do not want to fly Lufthansa if they are so closely associated with Air Berlin, and will tell our friends the same.
Cons: The plane was half way full, i had the seat in the economy section same like a big guy, at one point i asked the flight attendant if i can change my seat to another economy seat (I didn't want a free upgrade) because the guy in my right could fit in his seat with the arm rest down and it was getting uncomfortable for me. She told me if i want a upgrade, witch I refuse to get and didn't help me in any way with the problem that i had. I think for cases like this even though it's an economy seat it still cost 750$ and for a 9h flight witch transformed in a 14h flight because weather condition and fueling problems, flight attendants should be more mindful with the guest confort rather than upselling. Lufthansa it's a geat company with great airplanes but i think that in order to get people to come back you should treat people in the economy class like normal people that pay a price nothing close to the word economy
Pros: Crew was helpful. Liked the ice cream bars
Cons: Repetitive food choices. Same movies as last month so if you take long trips,you run out of options. I spent 28 hours on flights in Nov and Dec
Pros: Very polite and attentive service. Took off and arrived on time, Plane seems new and clean.
Cons: Seat 31G had extra legroom. That was great, but no one told me that it would be a few inches narrower than normal economy. The elbow rest had a single layer and thus couldn't be shared with the adjacent passenger. I'm 220 lbs and he was around the same size. I literally spent the entire flight with my arms crossed to avoid pressing into him. That seat is meant for kids or very thin people. There should be a warning.
Pros: Staff was very attentive to the children. Ability to follow the flight with the cameras. Person in front of us leaned his seat back and I was unable to get out due to an injured left arm. He did agree to move forward when we requested.
Cons: No choice on food. Bathroom ran out of toilet paper, even tho we had reported that it was getting low.
Pros: Overall a pretty good flight.
Cons: The in-flight wasn't working, so no movies on a nine hour flight.
Pros: The seats were fairly comfortable
Cons: Service has really gone downhill the past year or two. Drink service was infrequent, and they ran out of food options; I was stuck with a kosher meal that tasted terrible.
Pros: I liked the food and entertainment
Cons: I have flown with Lufthansa before and this is the first time I have had a cabin crew be rude. She came over to ask me if I wanted to switch my seat with someone and I said I enjoy my window seat and the middle seat she wanted me to switch to makes me feel castrophobic. She then proceeded to role her eyes and just walk away. It was very rude and disturbing of her to do that to a passenger. And on top of the rude service, my chair was not reclining causing the flight to be uncomfortable. I feel as though I have to think twice before traveling with Lufthansa again.
Pros: As I noted above, both LH crews worked well. They were very professional, spoke languages as needed, accommodated passengers' requests, served edible food (mostly) and were visible and available throughout. The long-distance Airbus plane was comfortable enough. I like the idea of putting all the bathrooms downstairs ... but ...
Cons: ... putting all the bathrooms downstairs might create difficulties for handicapped passengers. I am not sure how this is handled; perhaps help is provided, or perhaps there is one bathroom at flight-level.
Cons: Seats are too close together, very uncomfortable for long international flight
Pros: The crew in my area were very helpful. The young guy next to me passed on the dinner choices. The crew member came back and asked if he would like some pretzels, etc. which I thought was very nice. They were very friendly.
Cons: Just a suggestion that the ear jacks for the entertainment be passed out earlier. Luckily I brought my own but my neighbors on both sides had a long wait until they were passed out.
Pros: Friendly and courteous
Cons: Like that is good
Pros: Reasonably comfortable seat
Cons: Food quality was poor.
Cons: The food
Pros: Food was pretty good.
Pros: The crew was excellent.My only complaint was as we were sitting in row 54 the crew made too much noise during sleeping time.Other than that they were very helpful and very nice.It was our first time flying Iberia.It was very enjoyable.I will be happy to recommend bthem.
Pros: There was nothing to like about Iberia
Cons: I paid extra to book early so I could be assure of a seat with a view and so I could sit with my husband. Iberia charged my credit card 55.00 for the service and then, without my knowledge Iberia changed my seats and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. The communication between flight attendants and passengers was horrible. Those of us who had not eaten yet (about half the plane in economy seating) watched the flight attendants bring out extra bread to all of the other economy passengers who had already received their meals, while we, who had not eaten yet, watched. My husband inquired if we were also receiving meals. He was told that everyone would eventually receive a meal. Horrible customer service, the worst ever. Later, before landing the pilot cancelled beverage and snack service because of possible weather conditions but never put the seat belt sign on until we began our decent. Nothing made any sense. It was like a crazy person was in charge. I would not trust Iberia to take me anywhere in the future.
Cons: Awful. My departing city (ZAG) was unable to process tickets for my connecting flight. Upon arrival to (MAD) the gate agent was distributing tickets on a 1st name basis. Literally just handing out tickets without verifying IDs. Not all us PAX received a ticket and were instructed to go to the customer service desk, all the while boarding was ACTIVE at the gate. While at the customer service desk, Iberia showed little attention and/or urgency for us folks who did not have our connecting flight credentials. I finally received a hand-written ticket to board an international flight. My original seat selection was not honored. The overall flight experience was poor and NOT enjoyable.
Pros: Good entertainment options, Good food options, Pleasant staff and flight attendants
Cons: Seats were not as comfortable as the ones on the British Airways flight I took from NYC to Rome.
Cons: Crew couldn't say if there was or was not meat in the meals.
Pros: Fairly standard international flight. In flight meals were fine. Seats were spacious enough (6’3” I need the legroom).
Cons: Not a terrible negative in the slightest; the onboard entertainment won’t load until the plane is in crushing altitude. Thought it was weird as that has never happened before, but not really a problem
Pros: The flight again was quick and easy.
Cons: However, I couldn’t get soda water (not available) or a cup of coffee in between the meals. Again, I was glad I bought water before getting in the plane.
Pros: It was a regular flight Seats worked entertainment worked Staff did their jobs without many smiles but they did it
Cons: staff was somewhat distracted doing their duty but not attuned to peoples needs I wanted more water Had to ask twice OH I forgot was the answer I got Otherwise all was fine
Pros: Boarding process was smooth.
Cons: -Uncomfortable seats. -Old plane-- broken baggage door produced delay of over an hour. Zero accommodations were made for us to make our connecting flight at London Heathrow, scheduled for 2 hours from the anticipated arrival time. We barely made it to the gate in time after going through security, etc.
Pros: Almost nothing!
Cons: Seats small and uncomfortable. My seat did not recline for 8 1/2-9 hours (middle seat-even after told it was a good seat). My sons entertainment screen did not work for the last 3 1/2 hours. The stewardess’ didn’t even respond to the call light and after myself and sister walked back there, nothing was done. Stewardess’ sat and talked in the back and never walked around. When the finally brought drinks, never even asked why the light was on. They also were extremely unfriendly because our incoming flight from Malaga was late . All 4 pieces of luggage missed the flight and in NYC we had to ask for robes to sleep in and tooth brushes. we felt horrible flying the next day. Three pieces of luggage came 2 days later that we had to go back to airport to get. The fourth was delivered one week later with only 3 wheels!
Cons: Had to take a flight to New York 2 days later, then drive back home
Pros: Nice newer plane Both USB and power ports
Cons: There was a horrible stench of sewage much of the flight Meal choices were very limited Entertainment was pretty limited The wifi has a 200 MB limit -- I blew threw it despite spending 30 Euros -- that's never happened to me before One of the flight attendants was really out of it
Pros: This trip would have been another good experience for me flying with Iberia if it wasn't for the man that was sitting behind me. He didn't want me to recline my seat because he wanted to cross his legs... I told him that the guy in front of me had his seat reclined all the way and I wanted (sort of needed) to do the same, then he got aggressive with verbal abuse, called me names and he punched my seat. So I called the flight attendant and told her about the incident. She was nice and calm and told the man in a very respectful way that I wasn't doing anything wrong and he should not behave in an aggressive manner, etc. The man kept mumbling insults addressed to me while talking to his wife and making sure I was hearing it.... And he kept kicking my seat every now and then, and made a fuss every time he went to the toilet. He really ruined my flight experience to New York.
Pros: Comfortable flight good crew and entertainment
Pros: Lunch meal was good. Flight attendants were friendly.
Cons: The temperature on the flight was VERY hot and uncomfortable! Seats were very cramped and uncomfortable. Not at all an enjoyable experience. Flight was delayed and passengers were bussed to another aircraft for outside boarding. Connecting in New York was very rushed and stressful due to the delay.
Pros: Entertainment package consisting of up-to-date TV shows/ series and movies that have recently been released. The time passed by faster than expected with this. The meal plan was better than some restaurants. With Meatballs being the main course followed by rice & veggies and finished with the sugar cake.
Cons: Having the seat by the bathroom. Even though passengers were instructed not to form a line, they did and were encroaching in my personal space for the majority of the flight. Though this is not an airline issue, it did effect the comfort of the 4.6hr flight.
Pros: Crew was friendly and very helpful.
Pros: The flight was comfortable and crew was good.
Cons: Boarding was a nightmare. They need to load back to front.
Cons: We were delayed two hours after boarding while the ventilation system was repaired. Some people got water...others not. We were the one not given water.
Cons: Connecting flight by the same airline put us only 10 mil late. The plane was still at the gate, but they did not let 15+ of us on board and left. We had to wait for 2 hours at a very unfriendly customer service to get placed on another flight.
Pros: I flew business class: the crew and comfort was great; the food was pretty good.
Cons: Boarding was horrendous: they have the whole flight stand and wait to board! In Madrid, they called to initiate boarding and we stood for 15-20 min before anyone moved at all; business class was then called, and we ended up standing another 15-20 min in the jetway before being ushered into the plane! Even in business class, the entertainment system was poor it's difficult to use and my system froze entirely on the way to Madrid. It worked on the way back, but the selection was relatively limited and poor.
Pros: The flying crew was OK.
Cons: The company is not good on following schedules, jeopardizing people's duties and responsibilities. Definitely not recommending this company to anyone!
Cons: Boarding was extremely disorganized and hectic. No lines or sections were created to organize boarding process. Boarding area was crammed with people pushing to board. Seat selections of many passengers (including my boyfriend's and my own) were switched at the last minute right as we were boarding . We had to wait until everyone was seated to negotiate seat changes with fellow passengers in order to sit together. The seat and luggage moves added to the chaos on the plane and delayed the flight by about 45 minutes. food was mediocre, seats uncomfortable. All in all not a good experience. Had boarding been calmer and smoother the rest of the issues wouldn't be as notable as us passengers would have been in a much better mood.
Cons: After a delayed flight coming to Madrid, I was faced with an unbelievably long boarding control line, it seemed clear that I would miss my flight! Crew then stopped all people from going up to the security check point except those headed to London! But I was going to miss my flight to JFK also. This process was so poorly managed!!!! The crowd became very angry, some people even started pushing, yelling and becoming violent. I feared for my safety. I pleaded with a crew member to let me through, and eventually she did, but the process was frightening and chaotic!!!
Pros: Always great service on Iberia.
Cons: My only complaint, and it's frequently the case with Iberia, is that the cabin is always very cold. Thanks for the blankets, though!
Pros: Roomier plane than the one I took to Madrid.
Cons: Group system to queue on line was okay but people still seemed confused. Crew forgot some people's request. Bathrooms were smelly and dirty only after two hours on plane.
Pros: A really big and nice dinner, followed by bloody mary. An ice cream was served some hours later, followed by a nice breakfast sandwich and cake before landing. All this on an evening flight from London, ending in NYC before midnight.
Cons: An option to cover up all the screens and lights..Blue light especially prevent sleep. I was half asleep on the subway home.
Pros: Iberia has started upgrading their planes and this one was quite comfortable for a long flight with good legroom and comfortable seats.
Cons: We boarded 20 minutes late with no explanation, then took off another 30 minutes late with no explanation or communication at all. The flight attendants were not friendly or helpful. The food was mediocre. Our entertainment system was not working at all for half the flight, they reset it about four times to get it working. Once it was working, my husband's screen was not responding at all. Flight was smooth and pilots made up some time in the air which was appreciated.
Pros: Seating was very comfortable. Good food and beverages. Was offered beer and wine as well with our meal. Extensive selection of entertainment at seat.
Cons: Boarding was a little confusing. No overhead signs to indicate boarding groups. Announcements were hard to hear. Stewards were hard to contact mid-flight to ask for water to drink. A long flight, and it would have been nice to have more available.
Cons: The customer service people were the least sympathetic and least helpful people I have ever met. They did nothing to accommodate us.
Pros: I liked the selection of movies, and the quick boarding process.
Cons: I didn't like that when I was boarding I was told I had no seat and was standby, this was very stressful, though it was eventually taken care of. I wish I'd been told earlier, they said that when you use a machine to check in, you don't find this out until boarding.
Pros: great leg room and food
Cons: I was told i would be able to book my seat 24hrs before my flight. I was on the phone while i was on vacation trying to do so and was told it wasn't possible after 4 hours going back and forth with them.
Pros: The flight attendants are rude, the food is disgusting, and their customer service is non existent. My husband left his iPad on the plane, and realized as soon as we stepped off, but they refused to let us retrieve it. Instead, they went us through this ridiculous online process, where they determined they found the iPad, but "rejected our request to have it returned"!!!!!! The absolute worst!!
Cons: We ended up flying to Paris on Air France because it was the only flight left after RAM screwed us over. Cost me $1800 dollars and no chance to retrieve my money back unless someone sends me a letter saying someone screwed up. Need help please!
Pros: Check in was easy. I received an email form the airline tell me where to go for my connection.
Cons: Very impatient flight attendant. She was really rude to me. Seats were very uncomfortable. The flight was held on the tarmac both departing and arriving to JFK. Botj creating a delay.
Pros: My husband has trouble on planes due to his health. This flight was the most comfortable we have been on. My husband slept on the plane for the first time. We travel to Europe once a year and will be looking for this flight. Thank you!
Cons: The food could be better
Pros: Each seat had its own entertainment. The food was good.
Cons: We didn't get our boarding pass for the connection flight which caused a lot of problems when we got to NY. The airline attendant didn't say there was a problem with out itinerary. We found out until we got to NY and we were giving our luggage to Iberia for our connection. The person there said we were in the wrong airport! We had just landed there and our connection was leaving from there too JFK! He said there was nothing he could do and he sent us to the other airline counter to see if they would help us!
Cons: No information about 2 hours delay, no tv, old plane, no service, food disgusting. One of the worst flight ever
Pros: Flight attendants were courteous and helpful.
Cons: 1st leg of trip, Flight was delayed an hour, original layover for 2nd leg was 1hr 15mins, so once we hit the ground we were pressed to get deplaned and on to the next gate because the Flight was still showing original on time take off time. Gate was changed, moved further away from arrival gate so many passengers ran to catch a plane that was supposed to be taking off in 10 mins, but when we arrived at the gate, boarding hadn't even started! Info at gate still showed on time take off. We didn't take off for another hour!
Cons: Too cold on plane
Pros: Everything was excellent as per all my flights with Tap Portugal. The crew was outstanding, the plane was clean, food was tasty and overall a very comfortable flight!
Cons: The boarding area was too cramped and tight.
Cons: Not over selling the flight and making passengers stay over night. I would have loved to be home as planned
Cons: Been on schedule
Pros: I flew business class - very good seats. TAP also flies an older plane on this route- not fully reclining
Cons: Boarding process too slow and delayed. Soup, always appreciated was lukewarm
Pros: crew was so very helpful. Food was surprisingly good
Pros: Flight crew were nice plane arrived safely
Cons: They nickel and dime you. I paid for extra leg room and then on way over made me pay to check bag (which was supposed to be free) and way back switched planes so never got extra room and had to pay for bag as well and now have to fight for my money back. I don’t like the feeling of having to always pay. If you want people to not carry on so much stop charging (especially on international flights) to check bags.
Pros: Food was good, many options with entertainment
Cons: The person making announcements mumbled and spoke too softly for someone who's announcing things on a flight. We couldn't understand half of everything being said. Also both flights departed late even though TAP reported them as "on time." We sat at the gate for almost an hour before departing with announcements at that time solely in a Portuguese - on a flight going to New York.
Pros: Food was above average
Cons: Wasn't told that baggage wasn't included in my fee. Had to pay 170 Euros at the airport to check our two bags. Really really frustrating, and beyond an exorbitant price to charge for bags...
Pros: No delays and much nicer staff than last time.
Cons: Seats are very tight and legroom is very limited, specially when person in front of you recline the seat. Also, you feel the hard plastic in all your bones.. more cushions will be appreciated... Specially for an 8 hours flight.
Cons: TV didn't work. A female attendant made me store my hat but didn't make a male passenger.
Cons: TAP Airlines stranded us in Lisbon. They were late flying us from Vienna to Lisbon and then canceled our seats on our connection to JFK. Instead, they rebooked us on the next day's flight a full 24 hours after, refusing to rebook us on earlier flights on other carriers. Their customer service was as bad as I've ever experienced. Multiple agents admitted their company is terrible and doesn't care about its customers. The indifference to our situation was surreal. Lesson learned.
Pros: Plane was good, service on board pretty good.
Cons: Flight was delayed and we were never notified despite receiving multiple emails to ‘upgrade’ our flight. While checking in we attempted to upgrade 3 tickets to first class and were sent to 3 different areas in the airport with our luggage, having to wait in line each time. Didn’t provide vegaterian options on board. Weren’t given a gate ever after landing 5 hours late and were kept on board for half an hour making us miss a 2nd connection we had to rebook after the initial delay. A frustrating experience hat could have been made better with just some communication about what was going on.
Cons: We were never prompted to pay for our check in baggage at the time of purchase and so when we showed up we were forced to pay 85 euros for one checked bag for an international flight on top of a ticket that already cost more than $250. The luggage restrictions were never shown previously. Will never fly TAP Portugal again.
Pros: Entertainment was fine
Cons: Boarding was a mess, my seat recline was messed up so the button didn't do anything, but if I leaned back it would too... Flight crew was also not particularly friendly.
Cons: They charge $100 to check a bag. Never again.
Pros: There wasn't anything special to like compares to other good airlines. I would say crews attitudes and foods were alright.
Cons: Doesn't have a USB cable to charge the phone and there were no perfume or toothbrush for the long journey. Also no apple juice.
Pros: Very friendly personnel at gate.
Cons: Arrogant crew. Hid in galley behind curtain for most of the flight. For several hours not even the offer of a cup of water! No possibility to charge electronics in economy class. Charge of $ 75.00 for first bag on an international flight?!? We're not talking about a budget airline, but THE airline of Portugal!
Pros: When boarding the fligh TP 209 on October 27 2017 I found that my seats that I paid for well in advance are taken by other pasengers an I am given a totally different and very bad seats. What did I paid for, after all. Why push people to buy seats and then do not provide. I did not get the service I paid for and will Be requesting my money back for the complete flight.
Cons: The stuard I tried to discuss the matter did not even try to help, instead he only smiled in return and suggested to file a complaint. That was totally unaccepltable.
Cons: Tap said that they could not find my seat (even through I paid Kayak / Webjet) and my tickets were cancelled. I lost my flight back and had to stay two days extra in a hotel and lost a day of work. Will never buy here again
Pros: There was good variety of films and food was decent.
Cons: (1) TAP has terrible customer service and support. Was told on check-in that flight did not include checked luggage which is bizzare/unreal for an international flight especially since I also paid to upgrade my ticket. Even in explaining to me the person on the phone was rude. This was very disappointing as I had such an amazing trip to end on this sour note. (2) The boarding process took forever. They made us line up about 45 minutes before we actually boarded. So we were all standing around as opposed to being seated in waiting area. We did not board until after our take-off time. (3) Seats were really tight, uncomfortable and don't recline much.
Pros: We were late because of delay of the first part of our fly : Zurich - Lisbon, but the fly Lisbon- NewYork waited for us.
Cons: Our TV didn't work. There is not possibility to charge phone on the fly.
Cons: Same as inbound flight
Pros: Fast boarding. TAP crew was nice as always.
Cons: Cabin was freezing cold, all 8 hours. There seems to be no balance for the cabin's temperature in these long flights. Make sure you have a jacket and a blanket.
Cons: Some delays at the airport but service is excellent.
Pros: The food was good and there was a decent variety of things to watch.
Cons: Having another TSA check at our gate at the last minute just because we were going to New York, the whole process made our boarding time late and our take off time pushed back even though they had 3 hrs to figure it out. The main flight stuardess in charge was rude and kept giving attitude to people when they asked questions because half the people on the flight didn't understand Portuguese. I wasn't allowed to pick my seat on the website so we ended up in a middle row. The person i was traveling with is over 6 ft and could not comfortably fit in the seats. Thankfully no one sat on the end so we were able to spread out between 3 seats. The entire experience made us not want to fly into Portugal again.
Pros: The trip back home to NY from Lisbon was great, flight staff was attentive and courteous, the plane was clean, the entertainment made the time go by fast and the warm blanket and pillow provided a comfortable experience.
Cons: Unfortunately my girlfriend is a celiac and we forgot to pre-order a gluten free meal, so she had little to no food options for her to eat. The sandwich offered right before landing could be made with gluten free bread or even a corn based tortilla.
Pros: Good entertainment system
Cons: Flight crew could have been more polite
Pros: The food dish was pretty good and there were many options for food.
Cons: Space - there was zero and we weren't able to upgrade our seats. Big bummer on a long flight!! Also, our flight attendent would give us half full glasses of water... I didn't realize I needed to buy a few bottles of water before getting on the flight to be stocked. She sid this with all beverages. There was zero organization in the boarding process.
Cons: Some not so friendly crew members on this flight. There was one tall, blonde flight attendant who wore so much perfume that I could taste it every time she walked down the aisle. You can't have that in an enclosed space. In this day and age of so many people having food allergies to nuts, why would you serve a dessert with almonds?? My daughter almost ate it because there was no warning label. It scares me to think what might have happened at 12,000 feet.
Pros: it had a feet support the toilet was big it was airplane food, still better than most companies I know from Europe, Asia and the USA.
Cons: the head rest was too hard
Cons: The movies could have been better. Food was average.
Pros: The staff were very pleasant, extremely helpful and stylish (the airline's choice for attire is clean with great usage of Portugal's national colors). Thank you for the enjoyable ride home.
Pros: Entertainment! Loved having such a wide selection of things to watch on the screen at my seat. Such a nice luxury to be able to watch a movie, a show, check the status of the flight/plane/distance/time/map, and more.
Cons: The food wasn't that appetizing. It actually gave me upset stomach for the rest of the flight. I was in the bathroom 3x during the flight and I usually don't use the restroom more than once during any given flight. I didn't like that when asking for a drink of water, they only give a half full cup of room-temperature water. On an 8 hour flight, I get dehydrated and could drink 2 water bottles alone. I don't like to be a nuisance to the attendants so I only asked for water twice. I just wish they would provide small personal bottles per customer. I also have never flown on TAP before so I wasn't aware of anything like how to call an attendant using the touch-screen or even that watching movies was free. It should be said over the intercom at the beginning of the flight.
Pros: Great service on board, very attentive crew. Great food (Yes, it was good), modern aircraft.
Cons: The boarding process at Terminal could be easier and simpler. They told us to set up lines way before the actual call.
Pros: everything was great
Cons: they had some video problems early in the flight but had it fixed about a third into the flight
Pros: I had a flight from Madrid --> Lisbon airport with a final connection from Lisbon --> NYC JFK and we were delayed in Madrid therefore arriving at boarding time of our other flight in Lisbon. The crew was so professional and prepared that when we landed in Lisbon there was a bus that brought about 25 of us who were connecting with final destination to JFK to the closest door to go through passport control and board onto our flight to JFK that they held for a good 30-45 minutes until all of us made our connection. Very professional and organized. Much appreciated that I didn't miss my final connection! Love flying TAP and will continue to do so!
Cons: attendant kept waking me up to put my seat belt on while i was sleeping
Pros: Clean planes. Reasonably comfortable seats.
Cons: Boarding process with passport control in Lisbon seemed redundant. The transfer concourse doesn't allow access to VIP lounges.
Pros: The plane was clean. The blanket was unusually large, for a plane blanket, so u could be nice and warm. The food was good and varied. The staff was friendly and every time they spoke to you had a smile on their face, as if happy to see you:)
Cons: I cant think of anything. It's a long trip that can be tiresome. So you can tell the airline tries to make it as pleasant as possible .
Cons: Lobster appetizer was dry, hard, and tough. Steak dinner was prepared nicely, but of medium- low quality meat. Announcements are not heard in headphones, which in emergency situations could be dangerous. Noise reducing headphones supplier are effective in the noise reduction function, but not high quality audio resolution, with some dialogue intelligible. Business class seat wasn't a full recline as are those of most competitors, but it was comfortable. I didn't see any snack offerings that most other airlines have available between meals.
Pros: Big space between seats. Best screen entertainment.
Cons: Food was only average. Especially fish.
Cons: Being sat in a middle seat. With that being said, it was OK. No problems.
Pros: The service was excellent. The help on board was extremely professional and polite. There was plenty of leg room and the bathrooms were fairly large too.
Cons: some chaos at boarding, with redundant passport control. Upon arrival, we were held for 45 min at JFK, as the gate wasn't ready and the crew had the engines running and fumes penetrated the cabin that made me almost sick. I guess that's not much of a TAP fault, but it was a bad finish of an otherwise uneventful flight...
Pros: took forever to get to international I am elderly and I was totally wiped out no help anywhere, on the flight itself only the steward was nice the ladies were very grumpy and never smiled.
Pros: Me encanto el asiento que me asignaron y que las películas se pudiera escuchar en español. Gracias Tap Portugal por ese viaje tan cómodo
Cons: Que no tenían la hoja de migración para entrar a EUA en idioma español solo en Inglés y Portugués
Pros: Finally getting to JFK
Cons: Crew with the attitude, limited access to toilets, late departure for the unexplained reasons
Pros: My check in was by far the easiest it has ever been on any of the international flights I've taken over the years. This was my first flight with TAP Portugal and I will certainly by happy to fly with them again. The next time, I'm going to take advantage of their offer to stop over in Lisboa.
Pros: Easy check in, easy boarding, more or less comfortable (as much as you could hope on an airplane) and quick, on time and safe flight.
Cons: Crew was a little chilly, but not rude.
Cons: I bought WiFi but never worked. Entertainment didn’t work either. It was cold. At the airport, United has huge lines for bag drop both curbside and inside. waited 30 plus minutes and gave up. Checked bag at gate.
Pros: Good pilots
Cons: Service is dismal and run down interior. Rips in seats. Lags way behind Asian or certain European airlines
Pros: Entire crew members, food, hospitality & aircraft !!
Cons: I couldn’t get my aisle seat & missing my Hindi movies..
Pros: Seat was comfortable
Cons: I was very specific with selecting aisle seats(has my sitting option) but it was ignored many times without my trip which made very uncomfortable. At times I had to request which seats.
Pros: It was convienent and easy.
Cons: Baggage claim time I suppose.
Pros: Plane was on time.
Cons: Even as I was checking in for the flight, as an economy traveler, I was constantly reminded of all the things I wasn’t entitled to -all boarding was based on how much you’d paid, not where you were sitting. I didn’t expect special treatment, but once you’re at the gate, boarding agents usually treat passengers equally. Not so with United.
Pros: Unable to since they did not wait for several passengers.
Cons: I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience.
Pros: Respect and support
Pros: Pilot made up for delayed departure by landing only 20 minutes behind schedule.
Cons: 45 minutes Delayed departure. Pretzels and drinks were only provided in a 3 1/2 hour flight...
Pros: We were delayed taking off from Denver due to snow storm. The crew was communicative and accommodating.
Cons: The plane was not at the airport on time and when it caused us to miss the flight they blamed the weather instead of the plane not being at the airport on time. They were rude and refused to give hotel vouchers.
Pros: Flight attendants are nice. I picked one of the seats at the end so plenty leg room.
Cons: OK, United, I understand and fully support "no more seat monitor" policy to reduce costs (even though it seems very backward); however, there's one problem--if you still want to enjoy onboard entertainments, you need to download the United application above 10,000 feet where you can never find your 4G connection. Oh wait, but there's still Wi-Fi service, right? Sure, if you are willing to pay $17 just to download application!! United, I understand how you want to make little money out of a customer's pocket, but this is not how you should do it. You should at least allow internet connection before departure or let the customer aware they need to download application beforehand.
Pros: It got us from a to b but not much more to be said!
Cons: The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though.
Pros: great service with kind and friendly Flight attendants
Cons: Didn't like having to buy food on an international flight.
Pros: Entertainment was available even for a very small Duration of flight
Cons: Flight delayed 5 hours for crew to come from another city that was 1 hr away, when they can just have someone from that city to work plane.
Pros: Seeing as we were flying with ANA instead of United, everything was excellent, especially the crew. The food was amazing.
Cons: there was absolutely no notfication that we were flying with ANA! I understand the flight was booked with united and you guys are part of the star partnership thing or whatever but it made finding out where to check in very stressful and time consuming! Stop overbooking your flights!
Pros: Short flight
Cons: Was not able to have assigned seatings when first booking the flight.
Cons: Flight cancelled
Pros: The time estimated for arrive
Pros: Priority boarding was cool, no problems with the flight.
Cons: The seats were too small as usual.
Cons: I wasnt allowed a carry on because there was no room on the plan. unfortunately what I planned on carrying aboard was fragile and could not be checked. I was stuck in seattle hoping for another flight I would be able to board. When ever possible I will do my best to avoid United
Pros: Easy to board friendly
Cons: The snack food selection, price on wifi
Pros: Excellent service. I love Kayak is the best!
Pros: Everything went by smoothly, no problems
Cons: Plane was dirty. Giveaway was the bathrooms when we had just boarded. One of the stewards had an attitude. Entertainment system stopped many times. United did offer a "recompense. " However, my touch monitor was not responsive; so was for the person who sat behind me as he kept poking my headrest. Boarding line did not move for a long time.
Pros: Boarding was quick, staff was friendly and helpful.
Cons: No in flight entertainment...
Pros: Flight attendants were very nice. The plane was clean.
Cons: The economy seats are TOO CLOSE TOGETHER. Attendants NEED to be more aware of the size of carry-on items and the amount each person brings onto the plane. People in the front 10 rows of the plane should not be putting their luggage in the back, taking up space so people in groups 3-5 have space to put their luggage.
Cons: Hot hot hot
Pros: Quick boarding, friendly crew.
Cons: No in flight entertainment. Only pay option with screen in front of your face the whole time. Finally figured out how to turn off screen. Only sweet snack offered. Not good for people with dietary issues, pretzels would have been better.
Pros: Attendants were nice.
Cons: I booked the comfort economy seating that I normally do with Delta. With their additional cost you get a larger seating area, free in-flight movies, reserved compartment space for your carry on and a free drink. No such thing with United. They did try to have movies through their app, but it wouldn't play long enough to allow you to watch.
Cons: I hat west coast to east coast flights that offer no entertainment or food.
Pros: We flew though a tropical storm heading to Florida without any turbleance crew found narrow passage of clear skys
Pros: Very smooth and comfortable flight.
Cons: So we arrived at the desk after a 7hr international flight ready for the final 1hr leg - only to be confronted with "flight overbooked" looking for 9 volunteers - how can you over book a 40 seat flight by 9 ???? So we had an anxious wait wondering if we'd be dumped from the flight - we weren't but it wasn't enjoyable waiting for the flight and our meeting with our grand kids.
Cons: Very small plane. I have to valet my carry on which meant removing all my medicine (I am a cancer patient) and my camera and carry them on board with me.
Pros: The notifications via apo
Cons: My connecting flight was cancelled when I got to Dulles, all of the passengers had top make changes to flights on their own, I was placed on standby twice, so I didn't have time to stop and eat, and I finally got a flight, there wasn't even food to buy, only snacks, I got terribly ill, because I went about ten hours without eating. My connection was changed to Austin, where I had a layover then tooto San Francisco. This allowed me to get at 7, local tone instead of waiting until ten local time. My flight got in so late, I was unable to drive the additional 4 hours I was supposed to, so I had to get a room, because I arrived after being up for nearly 24 hours. Very disappointed in my arrival flight,I hope my flight home is better. Couldn't access the free entertainment on the app I installed the day before.
Cons: United airlines crew said that the plane had on board computer problems and then the crew said they couldn't fly because they were timed out on hours and we sat for 3 hrs in the plane only to here that they cancelled the flight and I had to scramble to find another flight to get to my destination
Pros: To apologize for delays, they provided free access to directv.
Cons: No gate agent support, people seated haphazardly in wrong seats and given no direction. Long delay once boarded, just sitting on ground. Turbulence the entire flight with almost no opportunity to use bathrooms or receive any service. This after rushing to gate and no chance to use bathroom.
Pros: United airlines seems no better or worse than most major airlines today.
Cons: I am fed up with the herding mentality by most airlines. Since when did purchasing an economy seat mean you are not entitled to at least a modicum of comfort on a flight. The legroom provided now is no where near enough for any normal size human. Additionally it's still annoying to pay $25.00 for a single checked bag. I tried United after many years but will be returning to Southwest Airlines - in the long run it's less expensive. I realize nothing will change based on my opinion, regardless, it is more comfortable and dignified to take a Greyhound bus than to fly a major airline these days.
Pros: Right away when United found out we would not make our connecting flight in Denver they called AA and booked us with them.
Cons: That due to the delay and new airline we arrived in Springfield an hour later then planned.
Cons: Very rude gate agents.
Pros: Friendly and efficient. All went as planned
Pros: Early arrival, ahead of schedule
Cons: No entertainment/ used dish tv ... No signal
Pros: Flight was canceled and we were rebooked on a direct flight. Change was very smooth.
Pros: ease of ordering by phone
Airlines flying from Marseille to New York John F Kennedy Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Marseille to New York John F Kennedy Airport
Masks required on board, masks provided on flights from Marseille to New York John F Kennedy Airport
Social distancing seating
Middle seats unavailable to book on flights from Marseille to New York John F Kennedy Airport
Testing for antibodies, testing for symptoms for flights from Marseille to New York John F Kennedy Airport
Waiving of change fees. Search flexible flights from Marseille to New York John F Kennedy Airport
New York John F Kennedy Airport (JFK)United States