Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Cons: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Pros: "The sear was messy they didn't clean it it was full of pieces of bread."
Cons: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Cons: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Cons: "Seat angle adjustment was not the most comfortable for sleeping."
Pros: "Staff were friendly and seats in business were super comfortable."
Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Pros: "Crew was amazing. Service and food was good."
Cons: "Random TSA check was not needed at the end when boarding."
Pros: "The crew was pleasant and boarding efficient I lucked out with first class"
Pros: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
No organization when it came to checking in and boarding. If you have diet restrictions make sure to plan ahead.
Cons: "I would suggest not taking a middle seat if you are looking for comfort. Once people start to sleep you are completely stuck and no more reapect for personal space. Would definitely recommend an aisle or window seat on such a long flight"
Pros: "The ground staff speak very little english,at first they could not find my reservation and took almost 1/2h just to retrieve bookings. Other than that great experiences."
Pros: "Excellent Staff on board, comfortable seats, very good food"
Cons: "Staff at the orly check in desk were as unhelpfull and unfriendly as possible, luckily the airline crew helped us to accommodate my 83 y/o mother to a more adequat seat"
Pros: "A l'heure"
Cons: "Le service bagages aà Orly a oublié de me rendre ma pièce d'identité alors que j'étais pressée de prendre le train... m'a laissé un message, mais pas de nouvelles depuis alors qu'il devait me rappeler ..."
Cons: "The airline canceled the original flight. They then rescheduled the flight to a date and time that I could not accept. I called and notified the travel agency and was first told I'd be refunded but then received another reschedule notice. That flight was also eventually canceled. The airline rescheduled me to another flight ( number 3 at this point) which I clearly told them, over there phone, twice, that I could not accept. I was told they would check with the airline to see if I could have a refund. I later received an email that said I would not get a refund for lack of communicating that I would not accept the rescheduled flight. Horrible horrible horrible experience. Worst travel related experience I've had with an airline and travel agency."
Pros: "Movies and fruit juices"
Cons: "The crew made us feel like we were too much, flight were late, sits uncomfortable and disgusting with chocolate everywhere from the last flight"
Pros: "Excellent Staff, comfortable seats, very good food."
Cons: "Delays of 2 hours at the departure from Port au Prince."
Pros: "Tried twice to purchase a checked bag before the flight. Credit card transactions are still pending but my reservation never reflected the purchase. Had to pay an extra 10€ at check-in. Probably because I used a US VISA card."
Cons: "see above."
Pros: "The crew was friendly and did an excellent job of making sure everyone had everything they needed throughout the long flight like toys for the kids, sleeping masks & socks, pillows, snacks, etc."
Cons: "The seats were not very comfortable and the food was just ok."
Pros: "Crew was super friendly."
Cons: "I wish I’d have an aisle seat, but flight was full."
Pros: "Crew were very good"
Cons: "We had a delay caused by over filling of fuel"
Cons: "Daylight savings. Wrong time. Missed flight. $450 to rebook new one-way. What a nightmare!"
Pros: "Crew was wonderful, the boarding process was efficient. Heathrow Terminal 5 was chaotic and there are minimal amenities once you leave the main terminal to reach your gate."
Cons: "This was a codeshare flight operated by British Airways. The plane was an older, uncomfortable 747-400. I'm not sure how old it was, but there were ashtrays affixed to the doors of the bathrooms. It departed and arrived close to an hour late. There were also a number of hyper social passengers onboard who gathered in the aisle or near the exit doors drinking liberally and socializing loudly. While the excellent flight crew tried to manage them, they were undeterred. Food was mediocre. My entertainment screen didn't work, the passenger in front of me fully reclined their seat prior to takeoff (during the delay) and didn't return it to upright until moments before landing. All and all an unpleasant journey."
Pros: "Food was very good, and plentiful! Wine served with meal. Friendly staff. Smooth flight."
Cons: "Seats are a little narrow"
Pros: "Boarding was quick and well organized. The plane was clean and prepared with blankets and pillows. Updated movies and entertainment."
Cons: "We missed our connection and british had booked us automatically on the next available flight which was helpful. However--- we paid to pick our seats and we got stuck in both middle seats. I also got skipped on the first round of beverage service. The entire crew was congregated in the middle part and when they finally made their way back to the cabin for trash I asked the flight attendant if I could please get a beverage as I was skipped. He said yes let me gather this trash and ill be back. He never returned. Then everyone was served their meals and I then was also skipped. Flight crew congregated again in the middle and my sister and I had to wave our hands up in the air to grab anyone's attention so I could get my meal. At that point they were out of the vegetarian option and I got a small oh we didn't mean to skip you comment. Pretty disappointed with this flight."
Pros: "Crew were lovely, although they never came back to do a second drink service and didn’t answer call button, so anyone in PE had to walk back through Coach to get a drink. Not great. Food was tasty."
Cons: "Premium Economy barely worth it and not as advertised - no amenity kit, in flight service identical to Coach (except for upgraded meal), seat super uncomfortable with an awkward footrest and a non working headrest."
Cons: "Delayed 4 hours and lied to the entire time that it would “only be 20 more minutes” while we were just sitting in the plane on a very old, uncomfortable plane"
Pros: "The food was good"
Cons: "Because of technical difficulties, we had to get off the plane after having boarded so it left with 1h30 delay. That can happen to everyone though but that's not it. On the plane, after having paid for specific seats, the entertainment system did not work as well as the individual lights despite the crew knowing about it. When we notified them, all they said was "Oh! Someone should've told you. Sorry." The one in charge of the crew offered us champagne but never came back with it. So with my girlfriend, we spent 8 hours from London to NYC in darkness with no entertainment despite having paid for it. Finally, I've been trying to get in touch with customer service for 3 weeks now and I still haven't gotten a hold of anyone."
Pros: "Heathrow terminal 5 is modern, clean and efficient. The BA 787 Dreamliner is the best and the crew were professional all throughout the journey."
Cons: "I would avoid flying into Newark internationally if I have the option next time. Besides from the obvious that the airport is outdated, it is totally understaffed. There were about a staff of four directing international travelers at Passport Control and they were impolite which created a stressful and unwelcoming experience. The second issue I experienced was at baggage claim. Due to some issue I didn’t personally experienced, non-US passport holders experienced major delays entering the country. This resulted in hundreds of luggage that were left unclaimed from a previous flight still on the carousel. There was only two airport staff at this area so people from the BA flight had to take these the bags off the carousel inorder to make space for our flights bags to fit. It’s was totally chaotic and easily avoidable if there were more airport staff managing this area. This international airport is a national embarrassment, and if you’re a foreign traveler, I would highly discourage you from flying into Newark."
Cons: "I paid additional money for 3 seats together, when I got to check in I was told I cannot do that. I had to sit separately from my children. I was sat next to an obese man. I kindly asked the flight attendant if I can take empty seat across the aisle from me and was told no without a reason. I thought we were doing social distance ,but apparently not. As for there earlier claim of no 3 seats available next to each other .. it was obviously a lie because the seats just across from me where empty. I hope not to fly on American Airlines again."
Pros: "Great crew, clean plane"
Cons: "Plane was late getting in so boarding was an hour late"
Pros: "The crew was nice"
Cons: "There was maintenance happening on the plane after everyone boarded. It was a long wait on the plane and it could have been better if that was done before boarding."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Pros: "Nothing I was traveling with my to kids and I ask if they can please provide me the setting for us together and they told us they can’t do it. I end up doing it by my self this is not good and didn’t get the help I need"
Cons: "Overall I didn’t like this flight at all"
Pros: "CLT to LGA Airbus expérience was as pleasant as ever. The flight attendant on the regional EMB from LGA to YUL was exceptional."
Cons: "American Airlines cancelled this flight and then sent one of my two checked luggages to another flight to Newark from Chicago O'Hare and didn't even think to put me and the luggage I left behind on said flight? Either they should have left both and let me deal with it OR send me on a flight."
Cons: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Pros: "The crew was excellent. Very helpful and pleasant."
Cons: "They seem to have a lot of technical issues. The flight to my destination was cancelled about 8 hours prior to the flight due to maintenance issues with the plane. The computer system at the airport crashed on the return flight and caused a long delay. I won’t fly AA again."
Boarding agents and the crew onboard did a good job. The seat was trashed and the table tray was filthy dirty.
Due to change of aircraft, I was moved to last seat on the plan. No seat adjustment, no lower back support. Extremely painful, and the same for the passenger next to me. Plane was old, narrow and most cramped. Will not travel on Air Canada again.
Slow on boarding and, flight was fine and then 20 minute delay getting off, they didn’t have a ramp available.unbelievable. Lost my ride from the airport last night so now have to take a cab from jfk to Staten Island. Another expense. Not happy.
Except entertainment i did not like anything on this flight of Air Canada. The food was bad and worst of it all the crew , i never met such an arrogant crew members.
Honestly it was worth experience of traveling for last 50 years. Thx
Pros: "Flight was delayed 2.5hr and all they did was give meal vouchers for $10 CAD while we were shut in the airport since it closed around us."
Cons: "Problems with the emergency lightning caused the flight to depart two hours late"
Cons: "The flight did not wait for me due to the 1st flight delay."
Pros: "Boarding was good and fast"
Cons: "The audio jack was not good thus I had to keep it steady with my hand to be able to listen to movie"
Pros: "The boarding was good and effective, Entertainment was good."
Cons: "The crew did not pay attention to my requests for beverages and forgot to bring me what I have asked."