Daily cleaning, installation of cabin HEPA filters on flights from Maryland to Fairbanks
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Scores according to KAYAK customer reviews
Pros: "Deplaning was seamless and our luggage was where it was supposed to be and on time."
Cons: "I lost count of the number of gate changes and delays in Seattle. It was ridiculous. We were in boarding group C and when they finally called group C they immediately called group D to also board at the same time. Getting off our flight from DC was no picnic either. Overall a bad experience flying Alaska today."
Pros: "Crew was very service oriented. Appreciate their constant offer of water."
Cons: "Someone should know how to make your entertainment system run on iPAD. I preloaded your system before boarding. However, even though I can access your menu, I can not play any movies. The crew tried to help but no one could figure out how to make it work on iPad."
Pros: "Friendly crew"
Cons: "No screens on the plane...for a 6 hour flight. Additionally, the seats are close together."
Pros: "Staff was very attentive at checkin and gate. They were ready for me before I was ready for them! Flight crew was also great. Seats comfortable, plenty if legroom in coach."
Cons: "Everything was excellent - but having not flown Alaska, I was expecting something exceptional. Top rated US carrier, and inheritor of the Virgin America legacy, I expected something more. I've flown VA, and it was an exceptional experience."
Pros: "Amazing crew"
Cons: "Better snack options for premium members"
Cons: "I booked this flight from Kayak with check in luggage, then when I was in the airport I paid 60 dollars for mu check in luggages... why?"
Pros: "The crew were very diligent in serving water and drinks."
Pros: "Entertainment options"
Pros: "Crew is always amazing and friendly on Alaska."
Cons: "There were no movie devices for some reason on the flight"
Pros: "Crew and actual flight were good."
Cons: "When booking the flight, the only seats that showed as available were premium seats that I had to pay $150 extra for each way. Upon boarding I saw that there were many, many seats available so I spent that money for nothing."
Pros: "The inflight movie/tv selection was fabulous!"
Pros: "Nice new plane with good entertainment."
Pros: "Even though I booked the wrong date, she was so nice to let me in on the day before the booked flight."
Cons: "The beverages on the house isn't easy enough to get technically. I had to call twice before i can get one orange juice."
Pros: "Being on time, then early! A clean plane, and boarding from the rear first. An airline has finally caught a clue on boarding the rear of the plane and window seats first! Hello!"
Pros: "Entertainment, modern aircraft"
Cons: "Rude and uninterested flight crew, undisclosed bulkhead mid aircraft"
Pros: "Crew at check in very helpful"
Pros: "The staff is always super nice."
Cons: "The landing sucked. It seemed unnecessarily rough."
Pros: "Very friendly and cordial staff"
Pros: "Awesome !"
Pros: "Organize and easy boarding. The good attention of the crew"
Cons: "The food is in charge"
Pros: "Very polite kind staffs, Appreciated"
Pros: "Typically exceeds expectations!"
Cons: "Some people smell bad in Alaska. I suppose it's the dry cabin mentality, but some people smell of body odor. It wasn't too offensive, but someone near by was smelling like an arm pit. Nothing Alaska Airlines can do about that."
Pros: "great views! pilot interactions one woman on the crew was extremely personable & friendly!!! she stood out above the rest. :) (don't know her name but short blonde hair. friend and I agreed that she was great) windows clean enough to take some great pictures from the window"
Pros: "Boarding was pretty quick and water was offered a couple times which was nice."
Cons: "I had selected a new seat when I checked in online but my boarding pass reflected my old seat and for a nearly four hour flight only offering snacks once and water a couple times felt like it should have been more. There were also people watching movies without headphones on a red eye and there weren't any crew asking them to wear headphones since people were trying to sleep."
Cons: "Everything went smooth, from check-in to landing."
Cons: "Chargers didn't work on either flight"
Pros: "The in flight crew work hard in providing frequent services"
Cons: "Entertainment—most movies are a few years old."
Pros: "Loved the newer plane!"
Pros: "Comfy and efficient"
Cons: "I do not have any complaints"
Cons: "Nothing. Alaska is by far my favorite airline! Virgin is my second favorite. They are now joined. Perfect!"
Pros: "quick boarding process"
Cons: "good options for entertainment"
Pros: "Rented a player and watched movies. Yeah"
Pros: "George Yoo"
Pros: "Flight Attendants were excellent, the flight was on time and I retrieved my luggage in 10 minutes."
Cons: "I'm tall and the space is really tight, especially when the person in front of me reclines their seat."
Pros: "Flight arrived in time to make connecting flight easy tomake."
Cons: "Sat for nearly an hour upon boarding while "problems with caterer" were worked out. It is already a long time to sit in a restricted space. Please don't make it even longer. Also, socializing by attendants at rear of aircraft made any chance of napping impossible."
Pros: "everyone was pleasant and accommodating."
Cons: "again neither me or my seatmates[not travel companion] could not get the inflight network to work. my seatmate was traveling with a child and that left her frustrated."
Pros: "Personal people"
Cons: "I couldn't put my seat back"
Pros: "Nice staff"
Cons: "FA's phoned it in."
Pros: "Free small snacks and regular drink runs. Very good hospitality."
Pros: "I appreciated that the crew came down the aisle several times for beverage and food service, on a long flight. Too many airlines now are "one and done"!"
Cons: "Because you now charge for baggage, people try to carry on too much, and there's no room by the time the last twenty rows board. Your staff needs to ask them to limit it to one bag starting with the first group to board."
Pros: "Very friendly"
Cons: "Tv for the kids"
Pros: "Overall the options & attendants were good"
Cons: "One of the attendants wasn't so nice. Watching her pour drinks, one would be full 's one half, she would have her favorites sort of speak. Attitude. Of those who had the half full glasses asked for more, the attitude came out, she would give them more with a snip. Of course those others she would gladly with a smile. I checked my suitcase in as we had a 'full flight' & never got my $20 voucher. Yet there was plenty of overhead space that I saw. So that was a waste of time on both counts."
Pros: "Good service"
Cons: "Plane was very cold"
Pros: "Convenient and flights are short from ANC to FAI"
Cons: "Q400 seats are very narrow, seat pitch is too short (unless you are in an exit row), very little overhead space. It's a short flight, but it really makes those narrow 737 seats feel like first class."
Pros: "Great flight, updated aircraft, some free media (tv shows,etc) to watch on my iPhone, and electrical outlets in each seat."
Cons: "They had no supply of the only gluten free food item on the menu so I could not eat anything else due to allergy"
Pros: "It was decent"
Pros: "We arrived early!"
Cons: "TV screen didn't work at all."
Pros: "Comfortable seats, even on a full flight. Great food for a great price, very sweet crew members and no fuss boarding or leaving the aircraft."
Pros: "Power outlet at each seat."
Cons: "Narrow aisle. Had to rent device to see movies."
Cons: "Snacks need some variety"
Pros: "Quick and painless, and so appreciate Delta’s respect for social distancing while other flagship carriers have returned to booking full flights"
Cons: "Great flight all around."
Pros: "Smooth flying!"
Cons: "Better & more snacks.....no ice?"
Cons: "Gate agent did an excellent job getting everybody on the plane in Atlanta"
Pros: "The crew was amazing and polite."
Cons: "Nothing needed to be done"
Pros: "extra legroom of comfort plus zone"
Cons: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
Pros: "I like being able to charge my devices"
Cons: "Better movies"
Cons: "Stop being LATE!!!!"
Pros: "Crew was very kind and entertainment was good when available"
Cons: "WiFi in all flights"
Cons: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Pros: "It was quick"
Cons: "Horribly shaky. Thought I was going to throw up. The male flight attendant came off as rude. Just happy I got off the plane alive because it was rough"
Cons: "Better ? Impossible!"
Pros: "The plane was very new and clean; entertainment options and food were very good; it was a good flight."
Cons: "At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund."
Pros: "Baggage came quickly. Flight was on time."
Pros: "Easy boarding process, on-time departure and arrival and extremely comfortable!"
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Cons: "No food"
Pros: "The service was excellent from boarding to inflight operations everyone seemed happy and made a honest attempt to be helpful and create an enjoyable experience for me and my Travel Partner."
Cons: "Plane was late coming in and my departure time was 30 minutes off schedule."
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Pros: "very friendly crew"
Cons: "Delayed flight"
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Pros: "The movies"
Cons: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Pros: "Free movies"
Cons: "Crew wasn’t very friendly"
Cons: "Everything fuckin sucks"
Pros: "Good in general."
Pros: "everything is fine except th nickel and dime."
Cons: "Why do airlines charge you an arm and a leg to fly then force to 1. Check a bag, or 2. Get a drink, or 3. Get a seat in an exit row or worst of all now 4. WIFI IS NOW A STANDARD ON PLANES BUT PASSENGERS MUST PAY?!?!"
Pros: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"
Pros: "Short flight"
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Pros: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the seats. Good choice of TV shows"
Cons: "Seat size"
Pros: "Quick service - uneventful."
Pros: "Happily, the flight was completely non-eventful."
Cons: "The food and snack choices are quite limited."
Pros: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."
Pros: "Customer services"
Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Pros: "Delta fo"
Cons: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."
Pros: "Great service very courteous crew. Smooth takeoff and landing."
Pros: "Crew was good."
Cons: "Plane was late"
Cons: "Never announced we were over 10Kfeet and could turn on electronic equipment, attendant seemed cross when her question "pretzels or coockie?" was answered "yes.""
Pros: "Comfortable flight, plenty of leg room and I live the individual chargers at each chair."
Cons: "When I pay more for a direct flight, I expect my flight to be non stop. Delta changed my flight and added a layover but I didn't receive any recompense from the airline. Seems very odd."
Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
Pros: "I'm always happy when I get a Delta flight that has the in flight entertainment. Good selection of tv shows, movies and music. Makes the time go by fast"
Cons: "Can't really think of anything I don't like the"
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Pros: "Free food for all on this flight! Turkey sandwich was actually quite good! Great legroom, flight attendants, and pilot. Free great movie for all."
Pros: "Good seats and very clear"
Pros: "Nothing,really other than the fact that it Got us home."
Cons: "At least offer water. There was no service whatsoever"
Pros: "Everyone was well behaved."
Cons: "Seats are thick but zero lumbar. Back too short at shoulders and I'm only 5'8""
Pros: "2 and 2 seats, all occupied, no distancing."
Cons: "Better seating, boarding from the tail to decrease contact"
Pros: "Seat cramped"
Cons: "It was amazing"
Cons: "Too cold"
Cons: "The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta."
Cons: "The layover was 40 minutes but from one gate to another takes 30 minutes, I was one of the last person aborting and the doors were about to close."
Pros: "This fly was ok;was yet a litle time 20 minutes late."
Cons: "Wahington to Orlando was ok.O ly 20 mi utes late."
Cons: "Snack selection"
Pros: "Fast boarding process, on time"
Cons: "Nothing you could do, it was a maintenance issue."
Cons: "Seating in Economy plus is tight. No electrical or UBS outlets for charging devices."
Pros: "People were friendly"
Cons: "Broke arm off wheelchair"
Pros: "Did not experience food or entertainment"
Cons: "Overbooking and worrying I would miss my trip"
Cons: "Mechanical delays caused me to miss my uncle's funeral."
Pros: "Not a challenging process from beginning to end."
Cons: "We never took off"
Cons: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Cons: "Seating is a bit cramped."
Pros: "Personalities...loved their job. Great to talk to."
Cons: "Bosrdunf staff at DCA. No communication in crowded area"
Cons: "Our audio did not work for movies. The food was super cheap"
Cons: "I was forced to check my carry on luggage. There was no problems on the way up to DC, just on the way back."
Cons: "So many different categories to board!! Same applies to all legs of this trip... it is annoying and completely inefficient."
Pros: "There was surprisingly a great amount of legroom"
Cons: "Food was not good at all."
Cons: "Lost connection"
Cons: "Delay. Old airplane with sewer smell in back. Not a great experience."
Cons: "Completely ignored for beverage service"
Cons: "Shaky landing."
Cons: "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."
Pros: "It was my first time I was a little scared but not anymore it was a smooth ride. Don't change nothing keep up the good work. Thanks for letting me explore"
Pros: "Food, OK legroom, complimentary wine & beer on a US carrier"
Cons: "Barely functioning ancient touchscreen system"
Pros: "Honestly I enjoyed every little moment. I haven't traveled to Atlanta in 9 years and let's say traveling with AA is great. Starting from the check-in up until baggage claim in atl. Everything was speedy! I'm so happy that I went with AA I had a spectacular arrival."
Pros: "Allowed us to pre-order with our daughter who needed our support."
Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."
Cons: "Never got a complimentary beverage. The cart only delivered to some of the rows"
Pros: "Thanks Daniel for making my trip to San Diego comfortable!"
Cons: "Didn't get to upgrade to 1st Class, but oh well :)--"
Pros: "Quick boarding, no shuttle! Pilot very informative"
Cons: "We were never asked for beverage service.Also when arriving and exiting to retrieve our bags when congested with baggage no room to stand and wheelchairs all at once trying to exit up ramp.Very unorganized and chaotic."
Pros: "Flights were on time and staff all were smiling and kind."
Cons: "Liked everything!!"
Pros: "Considering Mathew was on the way, we did excellent."
Cons: "It was freezing."
Pros: "todo muy bien"
Pros: "Crew was superior. Helped switch seats and get to my transfer on time"
Cons: "Not have a two hour delay because a passenger had a nose bleed!!"
Pros: "Good flight, decent crew. Food was okay."
Cons: "My entertainment set didn't work because the headphone jack was broken so that was a major bummer."
Pros: "Every thing is with time No delay"
Cons: "Missed my connecting flight. Had to pay my suitcase extra (60 dollars)."
Pros: "Enough storage space 4 luggage!"
Cons: "Almost everything: Late departure (2 hrs!) due to luggage issue (???) - narrow middle seats, could not move much and no sleep at all!!! Horrible experience!!!"
Pros: "Staff are very nice"
Cons: "Not user friendly for videos"
Pros: "On time courteous staff excellent service"
Cons: "Work with me on ticket"
Cons: "Check in process was at kiosk was long wait"
Cons: "The landing was rough!"
Pros: "Boarding and de-boarding seemed quicker than other flights on other airlines"
Cons: "Noisy/ squeaky seat"
Pros: "Thank you for making this connection available from charlottesville to dulles. It beat driving! Everyone was helpful"
Cons: "The lack of breakfast options. Lack of room."
Pros: "This plane was smaller so I got to sit by myself so it was more comfortable for me"
Cons: "Lack of drinks/ comp snacks"
Pros: "I had to get my luggage in Frankfurt and was almost denied access to it in the airport because the airlines don't have agreement together."
Cons: "Luggage transfer"
Pros: "Everything was fine"
Pros: "Boarded on time. Arrived on time. Fast boarding"
Cons: "A little turbulent"
Pros: "On time"
Cons: "The boarding process Boarding should start from the rear rows to the front irrespective of what group shows on your ticket.some ended up with no storage space as they are in group 4 or 5"
Pros: "It's seems like no one cares about passengers in this airline.... Rude services"
Cons: "we had to pay to watch any channel."
Pros: "The upgrade it made the all the difference in the world"
Cons: "Would not change a thing"
Cons: "Was asked to pay $25 extra for my luggage. That should have been disclosed up front on the ticket. Not happy"
Cons: "When I boarded the plane, I noticed crumbs and grease marks on my seat and crackers all over the floor at my feet. Rather than clean my area, the stewardess handed me wet wipes."
Cons: "Long wait. Not communication between employees. Poor customer. Service"
Pros: "Everyone was very accommodating! Thank You."
Cons: "not offered any break on food or beverage, or wifi."
Pros: "For all everything was OK"
Cons: "No TV"
Pros: "On time."
Cons: "See first leg response above"
Pros: "Cookies were very tasty."
Cons: "Seat would not recline."
Cons: "Late departure."
Pros: "Very poor service"
Pros: "Great and on t time"
Pros: "I loved how quickly we departed and arrived at each destination!"
Cons: "The boarding process was terrible. People forgetting to even stand in line for their boarding groups getting to cut ahead of those whose group is currently in the process of boarding. That should not be allowed. It's rude and disrespectful to other passengers/customers."
Cons: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."
Pros: "same comments as above"
Cons: "same comments as above"
Cons: "Tight aisle"
Pros: "Professional, friendly service."
Pros: "Narrow and no enough room for legs."
Pros: "Fast, friendly, on time"
Airlines flying from Maryland to Fairbanks have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Maryland to Fairbanks
Masks required on board, masks provided on flights from Maryland to Fairbanks
Social distancing seating
Middle seats unavailable to book on flights from Maryland to Fairbanks
Testing for antibodies, testing for symptoms for flights from Maryland to Fairbanks
Waiving of change fees. Search flexible flights from Maryland to Fairbanks