Cons: "no disappointment"
Pros: "It was a quiet early morning flight that went smoothly."
Cons: "There could have been more leg room provided for the aisle seat passenger."
Cons: "Sold out of all meals, only snacks left, before reaching my row."
Cons: "Three hours trapped on the plane before it takes off is simply too many, even if there is weather."
Cons: "We waited on the tarmac for an hour for a flight that takes 30 minutes"
Pros: "The crew were very friendly. They were so kind and helpful to a young girl who was flying by herself. They kept checking in with her and asking her if they could do anything for her."
Pros: "NOTHING ㅗ"
Cons: "GROUND SERVICE. The flight was delayed causing me to miss my connecting flight. The ground staff at BWI said they could do nothing about it. I spent an extra $1000."
Cons: "Everything was great!"
Cons: "Connecting flight was missed"
Pros: "entertainment options and the direct flight"
Cons: "seats are too close and tight"
Pros: "Crew was very attentive and friendly yet they give you your space. I know there is no personal space in an aircraft however it felt like it. Great job."
Pros: "Everything great on flight. We arrived early too! Love the inflight entertainment using my device!"
Cons: "No issues."
Pros: "Excellent service and choice of entertainment."
Cons: "The fact that if you didn’t pay for a seat you had to wait until everyone else boards then you can get a seat. Also if they could have told you to download Gogo app when we first get on the plane."
Pros: "Direct flight, seat next to me was empty so had a little room to spead out."
Cons: "Bad weather delayed the flight by 2 hours, bumpy the last half. flight attendent talked too much gave me a headache!"
Pros: "All done right. They know how to do airline!"
Pros: "We loved that the boarding was so easy because we had assigned seats. Everything went smoothly and we were able to leave earlier than planned because we were ready. That was nice. The pilot was great."
Cons: "The flight attendants were rude, arrogant, and didn’t do their job well. They stayed in the back texting the entire flight instead of attending to people and when someone asked for water they acted like it was a man joe nuisance. It was very off-putting."
Pros: "Left early, arrived early, check in process was easy, boarding convenient."
Cons: "Cabin was too bright for a red-eye flight, so I couldn't really sleep"
Pros: "Excellent crew and gate staff, super friendly, accommodating, and patient."
Cons: "Lack of seatback IFE is a serious competitive disadvantage over Delta and others, particularly for coast-to-coast routes. Economy seat cushions are thin and wear you out on a transcontinental flight. And storage is extremely limited and inflexible given the hard plastic back of the seats and the barely-there netted space for personal items."
Pros: "Living in Seattle, there is no other choice. Alaska gets me where I need to go with great service, great planes and direct flights to my most important destinations. Considering I have banned United, Southwest, and Spirit from my travel searches, it's nice to know my hometown airline is so damned good."
Pros: "Very comfortable and pleasant flight."
Cons: "Crew had a horrible attitude"
Pros: "The staff is pleasant"
Pros: "Nonstop flight that was relatively inexpensive!"
Pros: "Easy procedures and seat options. Helpful staff. Quick flights."
Cons: "Couldn't get gogoinflight to work following directions on the card."
Pros: "The seats were comfortable and I had plenty of space."
Pros: "Wonderful crew. They kept apologizing for the delay but it was beyond their control. Luggage was promptly on the baggage claim as promised."
Cons: "Flight delay due to weather."
Pros: "I really appreciated that Alaska Airlines called me in advance to let me know that my original flight would be substantially delayed. They reseated me on a direct flight to Portland. Otherwise, I would have missed the wedding I was attending. I appreciate how proactive Alaska is."
Pros: "Clean - leg room - nice crew - boarding process great"
Cons: "Gate at LAX wasn't prepared to receive our flight"
Pros: "Service was good, lots of leg room and they even had in flight entertainment for free!, unlike all other domestic airlines where they always try to nickle and dime you. Great airline."
Pros: "Friendly staff, smooth flight"
Cons: "Paying for food during a lunch hour flight"
Pros: "The crew was friendly and very accomodating. I also liked that I could change my seat even after I checked in so that I could have the most comfortable travel possible as someone traveling alone."
Cons: "Although it worked out ok. I thought that the boarding process was a little chaotic. I expected that we would line up according to our seat rows. But the boarding process still went ok."
Pros: "Friendly staff; comfy seats and ample leg room"
Cons: "No free WiFi services"
Pros: "The straight flight part."
Cons: "There were no blankets and it was a bit cold on the flight"
Pros: "Good service before and during flight. We're very accommodating to our needs."
Cons: "Lots of movement on the flight between passengers and flight attendants"
Pros: "Refreshment and entertainment"
Cons: "Nothing really"
Pros: "I love Alaska airline. I always try to fly with them."
Pros: "The service, the aircraft, and reasonable upgrades to first class"
Pros: "The flight was generally like any other flight"
Cons: "I had paid for a nonstop flight at a certain time to get home for an important meeting, but because I booked through a third party they said I was going to be bumped to another flight that would get me home over 12 hours later WITH a layover. That's frankly not what I paid for. That makes me not want to ever book with a third party again. I don't appreciate not getting what I pay for. Eventually someone took a voucher and I was able to get on the flight, but I'm still upset because, as the customer, I did nothing wrong. Just book the proper amount of seat for the proper amount of people. So frustrating."
Pros: "Great crew and leg room."
Cons: "My TSA Pre wasn't put on my boarding pass, so I had to go back to check in to get it reprinted, which was very annoying and wasted about 30 minutes."
Pros: "Attentive staff."
Cons: "Long flight, no food. Crying kid that kept kicking the back of my seat (not airlines fault). They have a nice movie but you can watch on your phone.... that I learned about with 45 minutes left into a 6-hour flight. They really should have done a better job of letting passengers know about their options while in flight. A shot of Jack would have been VERY appreciated just for putting up with the kid/family. I joke.... but yeah, that would have been nice."
Pros: "The crew were all wonderful and very helpful."
Cons: "The seats on the teeny-tiny Skywest planes are so uncomfortable. My back was aching after a three-hour flight, and I was in first class...can't imagine how much worse the main cabin seats are. There was no dairy-free/vegan option for the meal. I get not having vegan hot meals on hand because it's not the most common request, but even a cold snack pack (like the kind the AlaskaAir website lists as being standard in first class) would have been great."
Pros: "My flights arrived early on both ends of a round trip—loved it! Plus, it was great having more leg room than the average airline offers. I'm over 6 feet tall. Leg room is a VERY big deal for folks like me."
Cons: "On the return trip, my plane taxied on the runway for over 30 minutes due to a conga line. As a result, an early arrival pretty much became an on-time arrival, so I'll give Alaska the benefit of the doubt."
Pros: "From checking in the bags to boarding the flight, the staff was very helpful. They really care about their customers. My friend and I were separated on the flight and they did everything to sit us together."
Cons: "I don't like sitting in the middle seat for 6 hours"
Cons: "The flight attendant said my bag was too large for the overhead bin, and would need to be checked. Her demeanor was rude, and unprofessional. She said "well, if you can close this bin, then go right ahead". I closed it very easily. Her behavior made me much less likely to fly Alaska Airlines again."
Pros: "the crew was very attentive , i liked that they board the back of the plane first"
Cons: "my in flight internet services didnt work at all and the food options were awful . we need a little more leg and aisle room"
Pros: "Friendly, unstressed,timely"
Pros: "Early, clean and comfortable"
Cons: "The crew was overly aggressive with mask policy enforcement. They patrolled the aisles and routine pointed at passengers directing them in a hostile manner to keep their masks on their faces, even when they were trying to eat or drink. They also threatened customers by stating it was a federal law several times. It was very uncomfortable to say the least. I will not fly delta again by choice."
Pros: "The space we currently have."
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Cons: "They lost my bags. Unacceptable"
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Pros: "Thanks for the monitors."
Cons: "The crew seems tired."
Cons: "Seat was old and killed my back. Paid for a comfort plus seat, but from what I could tell it was no different that economy. Still had to gate check my single carry on, no entertainment system, no in flight texting. I felt ripped off"
Pros: "No comments"
Cons: "Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight."
Cons: "Couldn't have been better"
Pros: "Everything about delta"
Pros: "Airbus was nice"
Cons: "Delayed by over 1 1/2 hours"
Cons: "Changed Gates and airplanes after about a 4-hour delay Toward end of flight, the main cabin FA announced she wouldn’t be accepting half-empty water bottles as trash because Flint MI doesn’t have clean water. After an inconvenience-filled day, I thought this was pretty poor service and out of line"
Pros: "Crew gave specific instructions on boarding as to wear to place bags (overhead vs under seat) so even though we boarded toward the end, there was still a place for my bag. I enjoyed the choice of snacks."
Pros: "Even though the flight was delayed by a few minutes we still arrived on time."
Cons: "Delayed flight, b.s. about why we were late, kept changing the reasonfor being late, unfriendly service"
Cons: "Front gate person was very rude, inpatient and did not help us to print our new boarding passes that they gave in Barcelona. During boarding process, we had to wait aside until new boarding passes printed that could have been done over an hour earlier."
Pros: "The whole crew was great and very accommodating"
Pros: "Seat comfortable"
Pros: "Great crew and plane arrived on time."
Cons: "No entertainment and no place to charge devices."
Pros: "The crew was wonderful, the flight was on time."
Cons: "But the seats are so tight that we were definitely elbow to elbow and once seated I was unable to access even the purse that was at my feet. There was no entertainment and the tray table was tiny, not even an indentation for a cup!"
Cons: "The seat was very uncomfortable"
Cons: "Delayed because waited on a stewardess to show up. Wasn’t able to book my seats when we checked in. The last seats on the plane are horrible. Still waiting on the plane to unload. Definitely will rethink ever flying this airline again."
Pros: "Great service"
Cons: "No complain"
Pros: "Great service all around. As comfortable as you can get for a domestic flight."
Cons: "Food was pretty good, but not up to their usual high standards"
Cons: "Delta staff is not too friendly"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Pros: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Cons: "The foldable snack tray was broken on the flight to ATL."
Pros: "This trip into Merida was amazing from start to finish. Something was lost in translation with my handicap assistance in Atlanta, but the trip was lovely nonetheless."
Pros: "Check-in agent was very pleasant even through having to deal with a number of cancelled flights."
Cons: "Flight was delayed shortly before it was scheduled for boarding, which resulted in further delays/cancellations along the journey. Earlier notification may have allowed me to remain in Atlanta a night or two longer with my family as opposed to having had to spend many additional hours sitting uncomfortably in an airport."
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Pros: "being able too use our electronic devices in Wi-Fi mode the whole time. Last time I flew everything had to be shut off during take off and landing."
Pros: "Smooth and easy."
Cons: "Not applicable"
Pros: "Almonds were very good as snacks. Flught departed ontime and arrived early. Checked bag arrived in less than 20 minutes."
Cons: "The staff"
Pros: "I loved his pilot. His take of and landing were so smooth. I wish I could request him and his co-pilot for every trip I take. The flight attendants served and did not hang around and harass you like some do. They were efficient."
Pros: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."
Pros: "Flight and service were fine. Because there was a long delay, the ticket agents supplied free sandwiches, drinks, salads, and coloring books and tried to engage the waiting passengers with games. I won a $50 Delta gift certificate! The captain had good communication with the passengers to keep us informed."
Cons: "Flight was delayed 4 1/2 hours because no crew was available."
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Pros: "The crew were AMAZING and made the flight so much better. Boarding was easy. I also love that the pilot acknowledged the Service men and women on our flight."
Cons: "The older plan didn't have some of the perks that I expected from Comfort +... No conformed headrest, no USB plugs... I paid extra for Comfort + and expected some of these things."
Pros: "Seats were nice"
Cons: "Airplane interior needs updating, old seats."
Pros: "Staff were courteous. Captain explained reason for delay."
Cons: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
Pros: "After the extremely long wait to check bags which made us miss the flight, the date crew got us in another flight...it wasn't direct which is what I paid for, but they did get us out, but i missed an interview because of the lack of crew and a missing luggage."
Cons: "Checking a bag, delta did not have enough crew to get everyone thru to their flights. We waited for 80 minutes inline to check a bag. Then we ran to the gate inky to find the gate was closed less than 2 minutes before we arrived. At least 20 others also missed the plane because of the lack of crew and long lines checking bags. It was frustrating, irritating, uncaring crew checking in, and a bit rude. Then on of my checked luggage was lost enroute - which made getting off the flights even later which made me miss a meeting that I was scheduled to be at. All because you didn't have the crew needed to check in."
Pros: "PLEASE READ MY COMPLAINT AN ADDRESS IT. OTHER THAN THAT COMPLAINT THIS TRIP WAS GOOD CONSIDERING IT WAS MY FIRST TIME FLYING IN 32 YEARS. THANK YOU THE EXPERIENCE WAS GOOD ACCEPT FOR LACK OF COMMUNICATION FROM TERMINAL TO TERMINAL TRANSPORTATION. I HAD A WONDERFUL TIME FLYING DELTA AND WOULD DO IT AGAIN IF THE OCCASION ARRIVES AGAIN."
Cons: "CONNECTING FLIGHT DROPPED OFF 4 TERMINALS AWAY WITH NO OFFER TO SEE IF I NEEDED TRANSPORTATION FROM ONE TERMINAL TO ANOTHER. IT SHOULD BE OFFERED TO ANYONE WITH CARRY ON LUGGAGE WHO HAS TO CHANGE TERMINALS. WHEN I EXPRESSED MY COMPLAINT TO THE LADY AT THE GATE SHE WAS RUDE ABOUT IN ABRUPT. SHE SAID FILE THE COMPLAINT ONLINE IT IS NOT MY PROBLEM WE CAN HELP UNLESS YOU ASK. WELL WITH NO SIGNS TO SAY DO YOU NEED HELP GETTING TO THE NEXT TERMINAL OR AN ANNOUNCEMENT ON THE PLANE AS YOU LAND I DIDN'T KNOW AS THIS WAS MY FIRST TIME FLYING IN 32 YEARS."
Pros: "I have difficulty walking, the crew made sure that I got to my seat on the plane safely, and made sure that I had wheelchair support."
Pros: "...the fact that they got us on the plane and back to GRR even though the connecting flight from BWI was delayed and there was little time to make that last flight out of DTW..."
Pros: "The star wars movie"
Cons: "getting drunk"
Pros: "I would like you don’t delay the flight and time."
Cons: "It could have been better if it was on time."
Pros: "Easy to check my bag- fast process"
Cons: "Only 1 update in the 70min our flight was delayed! And we were stuck on a bus that took us to the plane for 20 min with no ventilation or updates. Just waiting outside the plane. Yikes!"
Pros: "The crew was awesome and very attentive to everyone onboard. It genuinely felt like such a welcoming environment."
Cons: "Brochures/tutorials in multiple languages would be helpful."
Pros: "Crew was professional, courteous and kind. No issues on the plane."
Cons: "WiFi did not work for me to watch the on board entertainment, but not a dealbreaker for me."
Pros: "The flight was pretty seamless."
Cons: "There was a delay because of a electrical problem. This seems to happen a lot with Sun Country."
Pros: "More seat room than usual—very nice. Seems like a new plane."
Cons: "If the people boarding the plane had been more considerate! Some of them blocked the aisle for quite a while. The crew asked them to step out of the way, but they weren’t very responsive"
Pros: "Sun country’s ticket line is fast."
Cons: "Timeliness, deplaning, grace from flight attendants."
Pros: "The air hostess were well behaved and friendly"
Cons: "No snacks No entertainment"
Cons: "Holding the plane almost one hour for international passengers whose bags arrived before them, and no explanation from the crew and no refreshments while we waited sucked."
Pros: "Check in was helpful with my luggage."
Cons: "Carry-on requirements were confusing."
Pros: "Smooth ride got us from A to B. Device to watch movies or TV shows for a fee."
Cons: "Very crowded, you now need to pay for seats if you would like to select then ahead of time. No snacks. Space seems much smaller then I have encountered. New baggage fees, you have to pay if you want to put something in overhead bins. Was told that there are TVs that drop down but that's not true you can pay for a device to watch movies."
Pros: "Timely, early, enough space on the plane, friendly staff"
Cons: "A snack would have been nice to have."
Cons: "The flight did not leave on time into Las Vegas. Sun country had no update until the flight departed the gate"
Pros: "The flight, crew, and everything else was good"
Cons: "We arrived at the airport two hours early and we were told there were no seats together. I don’t believe everyone else on that flight was there before us or paid extra to pick their seats the day before. When we arrived at the gate, there weren’t a bunch of people waiting."
Pros: "Best flight I've ever been on. On time. Professional staff. Smoothe take off. Perfect landing. Sun Country will be my airline of choice."
Cons: "No complaints."
Pros: "Good prices, nice staff"
Cons: "Way too hot on the plane. THE WHOLE TIME."
Pros: "I generally like sun country so I hope the feedback gets heard because you are usually my favorite airline. Notification early about flight delays we good."
Cons: "Flight 103 was supposed to be at 1:30. Delayed at 10 or 11 am to 3:08. A little in the day to have a major delay putting us into Vegas right at rush hour with higher taxi pricing and headache. Once we were at the airport the delays continued. We didn't finish boarding the plane until after 330. And then had to sit on the tarmac while they tried to squeeze us in. Then landing you could tell we were circling airport while they tried to find a spot for us to land, either that or it was a bad route because it involved a lot of sharp turns. We landed almost two hours late, which for a 48 hour Vegas trip is harsh. All we got in return was an apology. Usually other airlines will at least give you the full can of pop or something minor to off set the bigger inconvience."
Pros: "Clean plane"
Cons: "Had to wait upon arrival on tarmac to get to gate"
Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"
Cons: "I set up a rental through kayak and the rental agency was closed when our flight landed. Kayak should be able to do better."
Cons: "the board time is too inconvenient."
Pros: "Sun country people honestly seem to like their jobs and their customers. It shows in their work. I hope they can continue to make enough money being nice."
Cons: "The flight was delayed because of SC operational impotence and I was missing my connection. SC said they will refund the fare but refused to compensate $200 in fare difference on an alternative flight. I could not afford the alternative ticket and missed my appointment that I have scheduled 3 months in advance. SC customer service manager named Cole enjoyed torturing me on the phone for 30 min saying he was not going to approve the difference in fares blaming on weather. While an agent at the gate indicated the delay had nothing to do with the weather!!! Most horrific experience ever! And I fly all the time"
Pros: "Service was good."
Cons: "No free snacks or drop down tv's"
Pros: "Service was good."
Cons: "No drop down tv's or free small snacks."
Pros: "Organized with boarding. Left on time."
Cons: "No "free"snacks"
Pros: "fast flights…Pilots get you there fast and to the gates!! Very accommodating for families with lap infants….made my wife very happy"
Cons: "I would like to have a tv screen at my seat instead of purchasing a tablet that doesn't even have live TV options…… I missed the NBA Finals Game 5 because of this….."
Pros: "Crew was excellent. Boarding was efficient. Didn't try the food but sounded good."
Cons: "Seats are thin. Tough to sit for a long trip. Would like to get some wifi. Some of the first class seats went unsold - lower the price as you get close to take off. They by $10 every 5 minutes until sold. Extra revenue for the airline."
Pros: "I like the fact that I finally got to my destination."
Cons: "Sun country did a pretty terrible job of delaying my flight. Instead of delaying it all at once, they pushed it back gradually, a total of 7 or so times, until 16 hours later we finally took off. On top of that, they blamed the weather, yet flights were taking off and landing all around us. The fault was clearly with our particualr aircraft or Sun Country management - or both. As compensation, we received a $200 voicher to fly with Sun Country again. I will likely not even use it."
Pros: "No frills, cheap, staff were good / friendly"
Cons: "No onboard WiFi"
Pros: "Sun country consistently seeks to surprise and delight. They anticipate issues and when possible, have them resolved before you even step into line. II fly Sun Country whenever I can."
Pros: "Very easy boarding. Friendly flight crew. Smooth flight."
Pros: "We had mobility issues and got great help♡"
Pros: "Great experience with SunCountry and had constant kayak updates!"
Pros: "Direct flight"
Cons: "All was fine"
Cons: "Everyone knows that traveling with a child is tough, but most of us have to do it. All the passengers were very empathetic and trying to help me entertain my child and the flight attendants on both flights to and from were so rude and judgmental with me. They made a tough flight so much more emotionally draining. They gave me looks, as I was walking my child (the only thing that made him happy) they'd say "Where's your seat??" and make us go back to our seat whenever we were up trying to get him to calm down. No turbulence or anything. It was a nightmare! I've used Delta in the past and they were so much more accommodating and helpful."
Pros: "The people who handled the wheelchairs in both Minneapolis and Phoenix were top notch. In fact, I'd rate them the highest of all such employees of all the airlines I've ever traveled on!!!"
Cons: "I completely offended by the attitude of one of the flight attendants. As I am disabled, I choose the restroom that is closest to me for my use. I was seated in row 5, just behind First Class. In fact, I tried to upgrade to First Class when I checked in, but it was full. So when the seatbelt sign went off, I went through 1st Class to the restroom by the cockpit. I didn't take my cane. I have neuropathy in my feet and legs up to my hips, and given that I can easily lose my balance, I am much safer on airplanes when I hold onto the seats as I pass by. As it happens, the restroom was occupied and I had to stand in the area at the front of the plane that the flight attendants typically occupy. The snippy attendant saw me standing there and immediately walked in front of me to get her microphone and loudly announced to the entire airplane that NO ONE was allowed to use that restroom except First Class and people who arrived by wheelchair. I arrived by wheelchair. I have some real ethical issues with her behavior. First of all, I was embarrassed by her remarks. Secondly, one bathroom for 12 people and one bathroom for the 100-200 others that were on that flight is unconscionable!!!!!!!!!!!! There are two things that in my humble opinion can never be denied any human being are water under any circumstances and the right to a speedy and safe trip to the bathroom. I was deeply offended by her remarks and by her timing in giving the remarks. I told her that I had arrived by wheelchair, and would be leaving by one as I am disabled. She shined me on. Her behavior was rude and uncalled for. I will never fly Sun Country again, and she is the reason. Additionally, I will not fly with a company who operates under such an unethical agenda. Everyone has the right to a speedy trip to the bathroom. The plane was loaded with elderly "Snow Birds." The elderly are notorious for having special bathroom needs whether or not they are in first class or arrived by wheelchair. I think this airline is blatantly discriminatory."
Pros: "Was pleasantly surprised at the service and professional attitude of the flight attendants!"
Pros: "everything was great except"
Cons: "1. was not aware that Sun Country flights are in Terminal 2 - MInneapolis airport is not well marked regarding which airlines are in which terminals when you drive in on the highway 2. THe monitor in terminal 2 said gate H4 and it was gate H2. 3. Took a long time to get from terminal 1-terminal 2 on public transit early on a sun morning 4. They were "training" new TSA people at the Terminal 2 builing early sun morning - also took extra time! 5. I almost missed the flight!!"
Pros: "The flight was right on time and the flight was comfortable"
Cons: "The flight attendants could try a bit more to serve the passengers"
Cons: "Argued with The stewardess. Embarrassed me. No wheel chair like I called ahead in time for. Just horrible. Never flying this airline again!"
Pros: "Old feet of planes but lots of leg room which is unusual for an airline these days, welcoming staff members, good customer service."
Cons: "Add option for WiFi and TV's"
Pros: "Friendly staff"
Cons: "Food options were poor"
Pros: "I would like to comment on a flight attendant named Jordan. Once beverage service began, she was an ideal flight attendant: bright, effervescent, personable, attentive, even solicitous. But..."
Cons: "...in the hour preceding beverage service, she sat in the rear galley and talked NON-STOP. She seems to have a very strident, penetrating voice. In fact, other passenger (not me) even asked for quiet so that he could sleep. In her defense, she cut the volume in half, but that wasn't enough to keep the back rows from overhearing her running commentary (maybe it's the fault of the acoustics in the back of the plane) on a thousand inane topics—when does the woman breathe?. I'm certain that she was hired for her sunny, outgoing personality, but she needs to realize that passengers who board a plane for a 7 a.m. departure are looking to make up for sleep lost to getting to the airport in time for TSA. Until 8 a.m. sullen and silent would be preferable to nice but noisy."
Pros: "We were able to board first as mom was in a wheel chair"
Cons: "Everything was weighted in favor of passengers. Very nice"
Pros: "How smooth every thing went"
Cons: "How hard it was to get information on changing a flight"
Pros: "That you have Surly products"
Cons: "I am not a terribly large person. But my space for sitting was constricted."
Pros: "Good flight. No delays. Fast luggage retrieval."
Cons: "I didn't have seat assignments and waited on the phone for over 50 minutes to talk to a representative. He said seats would be assigned at the airport. With 4 in our party, I was concerned about seats, since the map showed no available seats."
Cons: "Super cramped rows. No leg room at all. Delayed awaiting takeoff."
Cons: "Every seat sold. No social distancing. Mask rule not enforced."
Cons: "Seat very narrow for an upgrade"
Pros: "The crew was extra helpful - Help was easy to find and the crowds manageable. As a bonus, our flight arrived at the destination 30 minutes early."
Cons: "My inflight entertainment wouldnt work."
Cons: "Lots of delays and sometimes confusing communications from the airlines about departure times."
Cons: "Seat wasn’t comfortable and the on flight entertainment didn’t work. AA in flight WiFi kept giving error messages"
Cons: "Be on time"
Cons: "You were late per usual. I wouldn’t have a job if I operated like you. It would be nice if there was some accountability"
Pros: "Service was American average. Not necessarily a good thing, but it could have been worse."
Cons: "Seats with more leg room required for people over 6' tall."
Pros: "The flight crew was pleasant!!!"
Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."
Cons: "No personal entertainment for an international flight."
Pros: "Nice new 737-800 w/ comfy seats, but the plane was nearly 40 mins late due to previous flights."
Cons: "The flight was fine, just be on-time."
Cons: "One crew member was rude, another confused. The grey blazer crew member was friendly"
Pros: "It was ok. Got there safe and sound. That's what counts."
Cons: "Turbulence throughout the entire flight, couldnt sleep, and they didnt offer any snacks because of this"
Pros: "Kayak was helpful with all the reminder and alerts. The staff was extremely friendly."
Cons: "Flight was delayed & ultimately cancelled. Replacement flight required going to another airport. That flight too was delayed putting at risk our ability to make the BA flight to Lisbon. Therefore, we took AA flight to JFK and a TAP flight to Lisbon.did not take this flight."
Pros: "Once we boarded in philly"
Cons: "The amount of time on the ground"
Cons: "British Airways moved us to American Airlines. AA canceled the flight like two hours before the flight was scheduled to leave Baltimore to Philly. Never received any information from either British Airways or American Airlines.i was able to ctahc the second leg of the trip by driving to Philly Airport."
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Pros: "Nothing special"
Cons: "BWI check-in crew is not friendly, not related to Japan Airline."
Pros: "Not a thing plans got changed I had back surgery"
Cons: "That my plans got changed"
Pros: "Boarding was fast and smooth. The flight was great, seat was comfortable."
Pros: "The boarding process was quick and efficient."
Cons: "This plane did not feature TV at your seat. Only the overhead TV"
Cons: "For some reason they changed my seat."
Pros: "Wonderful flight. arrived 15 minutes early. crew pleasant."
Cons: "Inadequate overhead baggage space."
Pros: "Crew is usually very nice"
Cons: "Customer service is horrible. No tvs on the seats, no entertainment shown no options for snack except hummus privacy is no concern to American"
Pros: "Comfortable and smooth"
Pros: "Very nice in flight staff"
Cons: "old plane with worn out seats."
Pros: "The flight was on time Crew was nice"
Cons: "No entertainment"
Pros: "Free in flight movies"
Cons: "Nothing in particular"
Cons: "Flight was cancelled and we were never notified!"
Cons: "More options with first class food"
Pros: "Not enough space. Felt too tight. Not comfortable at all."
Pros: "Everything I like :)"
Pros: "Tailwinds in our favor cut our flight down by an hour! Check in and boarding was super easy!"
Pros: "It was all good . I enjoyed the service. Was friendly . Take off and landing went well . The plane was awesome. The temperature in the plane stayed the same . Not to hot or cold . I travel alot for my job . I half to say , this was a great crew ."
Cons: "I honestly can't come up wirh something I didn't like ."
Pros: "Everyghing was smooth and on time"
Cons: "Nothing at all"
Pros: "I didn't fly through Charlotte on my way home. I went through Philadelphia which was shorter."
Pros: "The business seats were comfortable & our service excellent"
Pros: "I was able to change my seat."
Cons: "Five hour delay, no entertainment, no food... A really poor experience."
Pros: "Staff found us two seats together. Food was good."
Cons: "Email telling us about pre airport arrival check in and seat selection."
Cons: "The food was the worst. The setup was old. The staff was indifferent"
Cons: "we had a 9 hour delay"
Cons: "Nice exp and service"
Cons: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
Pros: "The staff and crew were excellent"
Cons: "Legroom was far too tight, by at least an inch. Entertainment such as recent movies, available on other airlines for free, was available only for pay."
Pros: "boarding was fast, flight was on time, nice crew"
Cons: "pretty basic creature comforts, seats so so"
Pros: "We landed in NYC -- although it was first announced as Dulles."
Cons: "This flight was on Canadian Air under the auspices of United. I was not allowed into the United Club lounge despite the fact that I had business class ticket. I was informed that a business class ticket isn't sufficient for using the lounge when flying domestic. It is only good when flying international. They call that customer service. I generally avoid domestic airlines because of the customer service. The flight attendants were not happy to serve you. It's a small flight but they didn't even offer a snack -- you had to ask for it. And then they brought over a small basket with nuts, chips, candy bars, and a muffin. I took a muffin and it stuck to the roof of my mouth -- very poor quality. When I asked for a snack the flight attendant replied cocktail or soft drink never saying whether or not a snack was available.. She said this a couple of times before I could repeat that I wanted a snack to which she replied you want something to drink with that. I've been on many short flights in Asia and they will deliver a full meal and you don't have to ask for it. There was no entertainment but United did send an email explaining how I could purchase entertainment to play on my own device."
Pros: "getting bumped up to economy plus and being in an exit row."
Pros: "Flight was delayed by 3 hours. Hostess was super loud repeated destination at least 100 times."
Cons: "Pilot was calm and understanding"
Cons: "The flight was delayed by five hours due to a mechanical problem with the plane. Little information was provided by United. Frustrating experience."
Pros: "The flight attendants, service and comfort were very good."
Cons: "Because of plane maintenance the flight was 4 hours late. I stood in line for two hours to get my flight changed since I missed my connection in Frankfort, and never got it changed. I got to Frankfort and stood in 3 more lines to get on standby. I’m hoping to get to Naples before the last ferry to Capri in order to make my sister’s wedding."
Pros: "Quick flight, faster than schedule. Flight attendant was good."
Cons: "Absolutely no leg room or arm space in the seats on US express jets. If the flight were longer than an hour it would make for an absolutely miserable experience."
Pros: "On time, friendly crew."
Cons: "Even though we reserved well in advanced my wife and I got middle seats in different rows. Fortunately, we both got aisle seats (the last ones available) but of course in different rows when we signed in for our tickets."
Pros: "Got a window seat and had an amazing crew. Everything went smoothly! Dinner and breakfast served!"
Cons: "Everything was perfect!"
Pros: "Comfort was good"
Cons: "Food appeared stale at times Drinks like fruit juices were given in small amounts like a quarter cup by stewardess Appears that it was being rationed Choice and scope of movies were poor and narrow"
Cons: "Never got the chance to make it to Norfolk with United. They would not provide us a plane same day or our money back or money for the rental car we required."
Cons: "We bought this on swiss air with the terms that included free skis. When we arrived at the airport, Unites airlines informed us that skis would be $200 to check. A pretty awful surprise to start our vacation. Perhaps it should be made more clear that the operating airline’s fees with predominant - not the fees we originally agreed to at purchase. United’s planes are awfully old and small."
Cons: "First flight was delayed so we missed our flight. The least they could have done was given us a pass to the lounge to relax considering we came in on a red eye or a lunch voucher. The staff was a bit rude."
Pros: "All of it was good."
Cons: "2 short a trip to serve food"
Cons: "The prior flight was delayed because after taxing, a crew wanted to remove an uncooperative passenger and went back to the gait. Subsequently, we arrived in Washington DC with only a few minutes before our next flight Albany was scheduled to leave. Because we had to do check our carry-on bags, we were 5 minutes later to the gait where the airline refused to wait for us to board although another passenger who did not have to wait for her bag was able to board the flight Albany. We therefore had to take a shuttle to Reagan international Airport, fly on a different airline to Hartford Connecticut, rent a car and drive 2 hours to finally reach our destination in Albany."
Pros: "It was hot...the whole flight"
Cons: "Hot hot hot"
Pros: "Pilot candor"
Cons: "In flight service"
Pros: "The flight was smooth and staff was courteous."
Cons: "Temp inside plane was freezing cold. Pilot was asked 3 times to adjust. People were bundled up, hugging themselves and had blankets over their heads to try to stay warm. After third request to pilot, the temperature was set to so hot people were sweating and complaining. Typical United Airlines crew who think they are driving a cattle car"
Cons: "The flight was supposed to arrive in Greenville at 6:41 pm, we never arrived until after 11 am."
Cons: "- The flight out of IAD was overbooked and left late. - My hand luggage was taken from me with promise of delivery at final destination - Staff in EWR was unhelpful and just short of rude - My luggage did not make the connection at EWR - There was no United staff in PoS to take my report of lost luggage -"
Pros: "On time flight. And the upgrade was wonderful"
Pros: "I liked that I finally made it home despite all the drama."
Cons: "I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen."
Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."
Pros: "The personal are very amability"
Pros: "With these short flights on small planes, the best we can ask for is an on-time departure and smooth flying - which is just what we got."
Cons: "There was a delay after boarding / door closing. We just sat at the gate without explanation so we arrived late in Boston. I assume we were held for some reason by the tower but an update from the pilot would have been nice."
Pros: "The Argentinian lady that help us at the counter. She safe us from missing the flight."
Cons: "The long waiting with customs and that the connection were too far away to drop the baggage"
Pros: "One of the friendliest and most customer friendly flights I've had in a long time."
Pros: "Flight attendant was extraordinarily kind, especially for the couple sitting next to me with their adorable 7-week old baby."
Pros: "Meals, for a coach ticket, were surprisingly good."
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Pros: "Pilot was excellent, didn't even feel the wheels touch down at RDU. It was a turbulent flight with thunderstorms (barely too bumpy for drink service) but Captain made it as smooth as possible and also kept us well informed what to expect. Plane was also on time, though many flights that day were late."
Pros: "We arrived 10 minutes early which allowed me to catch connecting ground transport"
Cons: "4 hr delay on the flight, terrible experience never flying with United again."
Cons: "Flight was canceled and United offered no reasonable options for returning home that evening."
Pros: "Flight was on time."
Cons: "Plane was freezing cold. Even with numerous empty seats I was assigned a seat in the last row next to the laboratory and not permitted to change. Flight attendant had a poor attitude and was generally not helpful."
Cons: "My husband, sister, brother-in-law and myself flew into STL. We thought we had booked the same flight but when we got there found out our departure flight was different. We asked about moving them to our floght but it was over booked so we asked if we could move to there flight. They had 15 open seats. They told us no. There would be a charge of 500 dollars if we wanted to change. We decided to just fly out first and meet them there. We stood by the counter to speak about meeting. As we did we could hear them telling the next couple that they would have to move to the later flight. It was a huge problem for them as they would miss there connection. We then offered again to take the later flight so they could take our place on the over booked flight and make there connection. They where unwilling. Then we get on the flight and the plane was nasty and dirty. We put out tray table down and there was drink and dirt all over it. When asked if they could be cleaned we got an attitude. They never came back to do it. Luckily I had a wet wipe to do it. The plan smelled like urine. Same was true for our return flight. The plane was very old and not taken care of. This is not the first problem is we have had with United. We will not be flying with them any longer."