Daily cleaning, installation of cabin HEPA filters on flights from Maryland to Phoenix
|August||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 14% increase in price.|
Average price round-trip
|$251||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Southwest and American Airlines have all waived their change and cancellation fees on flights from Maryland to Phoenix. Confirm policies on booking site.
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Scores according to KAYAK customer reviews
Pros: "Crew was very pleasant."
Cons: "Spent an hour attempting to get the "free" wifi to work on two different devices on my round trip flights. It is probably not the airline's fault, but with that being said, it was extremely inconvenient."
Pros: "The plane was on-time. Boarding was easy. Flight attendants were very helpful. They helped passengers get to their seats, find places for their luggage. Entertainment options were good. Bags arrived within a reasonable amount of time"
Cons: "I wish they would provide more food options or at least stock a few more of the ones they have. The fruit and cheese tray sells out early making it a long flight without real food. I don’t consider chips and cookies lunch food."
Pros: "Good leg room, thank you"
Cons: "I can't complain, it was a cheap flight, they got me there."
Pros: "Comfortable seating, tv screens in seat backs."
Cons: "Like when captain points out landmarks every now and then but this crew did not. Minor complaint if I had to have 1."
Pros: "Great plane. Nice to still have free entertainment to watch!"
Cons: "No complaints"
Cons: "Very good"
Pros: "The flight attendants were very friendly and attentive. The Red system makes the flight much easier. It has entertainment, you can order your food and keep track of the flight stats"
Cons: "The plane had problems delaying the flight by 3hrs. Alaska really should change how they load the plane. After all the special people (first class, mvps, etc.) then passengers without carryons then people with carryons. This would speed up the process and keep people from getting stuck behind people who are messing with their bags."
Pros: "Not a lot"
Cons: "The crew was rude, they weren’t helpful. And they were talking bad about another customer infront if other customers"
Pros: "I like that we got in an hour before we originally planned"
Pros: "Crew announced that we were on the "Salmon Thirty Salmon" plane with the salmon paint job. It was a fun thing to experience."
Cons: "The new TV program choices. I miss the Direct TV live program choices. It made the flights go so much faster! The few episode choices was a huge disappointment. This was one of the things that made Virgin America flights special!"
Pros: "Y'all are the best!"
Pros: "I have been flying for many years, and must admit that the flight cabin crew was incredible. Professional, attentive and on their feet for 95 % of the time. Thank you"
Pros: "Spacios seats and overhead bins. Staff is attentive and nice."
Cons: "Rough take off, but im sure its weather dependent since th weather weather was pretty sporadic."
Cons: "When we were birding they were meeting people board ahead of other based on whether they were wearing SF Giants wear or not. Choice in sports team should not effect the flight. It was discriminatory."
Cons: "The seats keep getting smaller and Americans keep getting larger. Not a fan!"
Pros: "Flight was easy boarding, took off on time, landed on time"
Cons: "Was nervous regarding the announcement they made before the flight. Everyone was to stay in their assigned seat due to the lack of people on the flight. They needed to balance off the plane. We were afraid to get up and walk around. Wasn't happy about being placed in the back of the plane because it was so LOUD."
Pros: "Friendly and helpful. Let my son sit in the pilots seat!!"
Pros: "Great price, good flight."
Cons: "On our flight to Seattle there was a flight attendant who looked a little annoyed with her day, but hey, we all have days. She didn’t treat me any different than anyone else."
Pros: "I think better than other airlines. Provided a snack, beverages and wine for purchase. Very friendly team. I had no problems. I really appreciate the late flight from PDX to PHX on weekdays. It is very convenient for work related travel. I don't think any other airline flight back to PHX that late. I also appreciate that they offer power, free limited WIFI (to text/send messages)."
Cons: "I did not really dislike anything. I think it was a good experience overall. However, there is room for improvement for all airlines. It would be nice to see more comfortable seats, additional amenities and lower prices. I bought the last minute ticket one war PDX to PHX for $500. I think that was a little expensive, even for last minute traveling."
Pros: "Booth planes we flew with had horrible intercom systems. Could not understand the pilot. Might want to fix them. In case of an emergency."
Cons: "- There was a delay in boarding. - One of the crew wasn’t that professional when it came to reminding people to follow certain things. (We just simply did not hear the announcement!) And the reason probably was that we were the only teenagers (without adults) on that flight."
Pros: "Although we were a little behind schedule to leave Seattle, the flight crew thoroughly explained the delay to us and got us on the way as soon as they could."
Pros: "Smooth fight and ahead of schedule"
Pros: "On time. Good crew."
Pros: "Direct flight."
Cons: "Do not like the biscuit cookies. They taste awful."
Cons: "$25 checked bag fee!"
Pros: "I loved how fast I got my luggage at the baggage claim. I was very impressed."
Pros: "Good service. Good food options. Reliable flight. Easy check in & quick baggage pick up. Thx."
Cons: "Too much heat on flight."
Pros: "Amazing plane and crew for a short trip"
Pros: "Nice flight attendants, and the flight on the way home was not overbooked, which was lovely!"
Cons: "One flight attendant told me not to pack my bag so much if I wanted to take it on the plane, and I had to check it at the gate. Once on board, there were bigger suitcases than mine on board. I was happy to do what they said, but it would be nice if they were more consistent about the bag sizes. I didn't have this problem on the way back to Seattle though."
Pros: "Free Movie selection; plag in devices"
Cons: "Nothing. Everything was great"
Pros: "The staff"
Pros: "Alaska boards from the back of the plane forward which makes boarding fast. We were all loaded and ready to go 15 minutes before departure time. Seats were roomy and each had a plug for charging phones/ipads, etc."
Cons: "It was a fine experience. There was nothing that i really didn't like."
Pros: "Everything was efficient and quick. Plane was clean. Crew was responsive."
Cons: "No entertainment. Temp of plane was warmer than usual and above head fan didn't seem to work."
Pros: "Fairly smooth flight"
Cons: "One of the attendants seemed to be a little grumpy"
Cons: "The USB port on the seatback in front of me did not work."
Pros: "Enough leg room and on time. Check in personnel very helpful."
Pros: "The crew was great and the flight was smooth."
Cons: "NA. Alaska Air is definitely a great company"
Pros: "Boarded early, smooth flights, comfortable seats and friendly crew"
Cons: "Need to allow people to board according to what's been called and not let people board early that shouldn't. I think it's great that they board back to front but that's only good if the person at the gate ensures it. The food/snack options are not the greatest."
Pros: "Roomer seats didn't feel cramped or jamed in."
Cons: "Pressured to change seats. Promised rebate for next flight, but haven't received email. I have Crohn's disease and didn't want to be moved from the aisle and away from the bathroom, but I was embarrassed to explain that to the large group of people at the counter, so I moved."
Cons: "The flight was wonderful but there was a little girl traveling by herself that was slightly misbehaving throughout the flight. Everyone around thought that was sibling or daughter of a passenger nearby until the last duration of the flight. She was very cute and it wasn't a big deal, but if there was a way for people around her to know I'm sure we would have helped her out a lot earlier in the flight with all her stuff."
Pros: "I liked the power outlet and free sodas"
Pros: "Great flight with Alaskan Airlines as always."
Cons: "No free movies or any other free forms of entertainment despite a long cross country flight. One of the male crew members - don't know his name - was rather rude and would only allow me to have one cup of water and no coffee despite my having purchased a cheese platter."
Pros: "Employees were friendly and professional."
Cons: "Seating was pretty cramped. Food and entertainment not applicable."
Pros: "The flight crew was very accommodating and friendly, not only to me but, to some passengers that needed a little extra assistance. In the Coach section there was plenty of legroom."
Cons: "On my flight from Seattle to Phoenix, though the legroom was plenty, the cushion for my buttocks was a little thin and worn."
Pros: "Crew members were all very pleasant and personable. A very special experience with the local ticket agent / boarding agent (double duty) in Guadalajara: Maria Hernandez (or perhaps Fernandez) who was pleasant, professional, helpful and even called us respectfully by name ("Mr. and Mrs. Petrusek") She is an outstanding representative of American Airlines! Gracias to her!!"
Cons: "Not a thing! We live in Mexico and we usually fly Volaris...I think AA just became our favorite airline!"
Pros: "Plenty of drink passes."
Cons: "The staff was rude. Over heard gossiping about other travelers. At end of flight overhead announcement that our section of airplane using wrong bathrooms. It was rudely stated. Should have directed this instruction earlier in the flight. Very rude"
Pros: "The crew was attentive and helpful."
Cons: "Our layover was originally supposed to be an hour and a half in Phoenix. As we were boarding the plane from Austin to Phoenix, we got a notification that our layover had been delayed an additional 5 hours due to construction at SFO. I’d have appreciated more of a heads up than as I’m boarding."
Cons: "It took only 20 minutes to fly there but 20 minutes waiting to get off the ground in 25 minutes to circle around Philadelphia before landing. Not good when they reduce the size of the seats to 17 inches most people shoulders are wider than that. No food service no snack no drink and just snarky empl"
Pros: "I didn’t like anything at all"
Cons: "They have to add electronic devices or charge plug on it"
Pros: "Really disappointed as my bags was not check thru.It was rechecked at London and British airway charged me for my baggage. I want to make sure that my way back to Oslo London London San Diego has no charge . It is an international flight and I am allowed 23kg one checked bag ."
Cons: "on time departure"
Pros: "Was not long enough"
Cons: "It would have been helpful if American Airlines would notify passengers when they have selected a window seat where no window exists. I am very broad shouldered and that extra 3 inch well the window creates is crucial for me. Terrible 4 1/2 hours in a very uncomfortable position."
Pros: "It was 3 hours delayed"
Cons: "Fly in time"
Cons: "No tv, entertainment, charging"
Pros: "Crew tried very hard."
Cons: "Delays. Get on the bus. Get off the bus. Get back on the bus."
Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Pros: "Liked sitting in the bigger leg room. Short flight was a bonus."
Cons: "Sat on tarmac a lot at both airports. They boarded all 9 groups so back to back, there was almost no line speration."
Pros: "The gate agents took great initiative to line up new fights for possible missed connections."
Cons: "Didn't appreciate an hour delay because a crew member decided not to go to work today and there seems to be no planned contingency staff at the airport for early morning fights. Made me late to PHX, and I had to run across most of the airport to make my connection."
Pros: "The crew was great and overall the flight was good, they even made up time after a late departure"
Cons: "The takeoff was delayed"
Pros: "Leg room and seats were comfortable,"
Cons: "Hidden bag fees"
Pros: "Good service. Early arrival. Fast boarding."
Cons: "No entertainment. Hard seats."
Pros: "We left right on time. Plane was clean and had option to charge phone"
Cons: "You had to pay to check a bag and you had to pay for food. Ridiculous."
Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("
Pros: "Appreciated how the pilot managed to get us to our destination about an hour faster than scheduled. This time the free gogoflight entertainment worked. Was able to watch a couple of movies without any technical problems."
Cons: "Because the flight arrived so early, there were no gates available to dock. As a result, we were in taxi-mode for almost 30 minutes. This pilot tried to do is a favor but ended up frustrating all of us. They didn’t have enough food on the flight."
Pros: "Although the flight was short, everything worked as it should have."
Cons: "I miss snacks! Even a bag of pretzels would have been appreciated."
Cons: "Flight was overbooked"
Pros: "Big comfortable plane."
Cons: "No entertainment, no food at all."
Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
Cons: "Food was not good at all."
Cons: "It was not British airline but was contracted to American airline. It lacked class."
Pros: "Staff did seem empathetic and offered substantial tips on how to find out about connecting flights. Also a promotional offer for the aa credit card had a sweetened points offer. I also liked the general structure of the plane made it easy to see if the lavatory was occupied or not."
Cons: "Plane pulled away from the gate knowing we were delayed (or so it seemed). Subsequent delays meant we were stuck on the plane and couldn't briefly disembark."
Pros: "The person at the luggage area, she gave me the ticket, very nice and polite the only professional person."
Cons: "Didn't let me take my hand luggage, small that complies with the size and told me only at gate, I said I had things that could brake and showed no concern and they would send it to my final distinction instead giving it to me in the end of first flight...I've been traveling around the world and the disrespect for customers and poor service of most of US carrier is amazing... some African companies are much better. on the second flight, almost two hours delay, the plane from philly to Lisbon, old, just s few tv screens, exactly like the North Korean airways..., bad food, my tray stayed with me the whole fly, flight attendant not very professional with no concern for customers and job."
Cons: "Lost connection"
Pros: "AA put us in a hotel and gave $12 (per person) food voucher for missed connection due to delay for maintenance."
Cons: "Our luggage was lost for 2.5 hrs in PHX airport, due to mix-up by service rep at customer service. AA attendant at gate at CLT was extremely rude and unprofessional when I accuse Left my boarding passes in seat pocket. Would not summon someone to retrieve it. Made me wait until entire plane was disembarked and cleaned, and made me wait some more after. She was super snarky, made rude comments, and almost made my family miss our connection to EWN. I will never, ever, fly AA again. Worst customer service and tons of issues with maintenance, luggage handling, and delays."
Pros: "loved having a movie to pass the time. Super friendly attendants."
Pros: "Overall the flight was good, on time"
Cons: "Nothing at this stage"
Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Cons: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
Cons: "Ct for. R"
Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."
Pros: "The flight between WA D.C. And Phoenix went well. Very nice staff, orderly onboarding"
Cons: "Arrived in Phoenix and hurried to my next gate for the flight to Palm Springs only to discover a delay in the flight. No marguees were updated, no explanation just the plane had not arrived. Soon after we were told of a gate change, the marquee then said the flight would not arrive until 11 pm it is a one hour flight, so we actually arrived at 10 pm."
Pros: "Great friendly crew for 7 am on a Saturday morning."
Cons: "Tarmac delay upon landing because of runway constr"
Cons: "Flight detoured because of weather, had to land in diff city to refuel which made landing 2hrs later than scheduled. Super uncomfortable and extra long flight"
Cons: "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."
Cons: "No entertainment, ran out of meals by the time they got to the back of the plane."
Cons: "all flights delayed"
Pros: "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
Cons: "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."
Pros: "Crew was nice including those helping with boarding."
Cons: "Difficult to recline chair. Limited snack options. Landing was a bit rough."
Cons: "This flight was added as they cancelled my flight directly to London then they dropped this flight and had just Phoenix to Lindon! It took many calls, one with over an hour wait, where were told different stories and expectations. I did not receive an actual ticket until the very morning if this flight!! It was very stressful!"
Pros: "The lady sitting next to me was nice to talk to - that's about it"
Cons: "The whole experience was terrible. The airport gate terminal was chaotic. While boarding, I am told I have to check my bag because apparently the flight was overbooked and there was no room for my carryon. We finally get on the plane and are told by the pilot that we have to stop for fuel - MID FLIGHT!!! I have never had a pilot stop to fuel up in the middle of a flight. And he told us it would take 10 minutes. It took an hour and a half!!!!!!!It completely derailed my connection flight. I missed it and was rescheduled, but wasn't told anything. I get to my new connection flight - that wasn't leaving for another 2 hours mind you - and ask the lady about my bag, because I was nervous it wouldn't get there with the flight change. Her response - "Well, they knew where you were going, right?""
Pros: "That I picked window seat so I could stare out the window thinking about all the ways this experience was shitty"
Cons: "They not only gave horrible last minute flight changes that caused me to miss my connecting flight"
Pros: "The flight was short, only 1.35 hours."
Cons: "To start, the boarding process is a chaos. First class and executive platinums should board first, but of course the gate agent was completely clueless and rude, even to an ExPlat. Althiugh the flight is only 1.35 hours, I was surprised that flight attendants didn't even make an effort to offer a drink service. No turbulence or anything, just seems they were lazy."
Pros: "Comfort and space"
Pros: "The flight crew was great, and the Pilot kept us informed about the weather patterns and eta."
Pros: "Nice new interior"
Pros: "Crew was very helpful with water etc"
Cons: "Inedible lunch, glad i brought snacks"
Pros: "Crew was professional"
Cons: "Being delayed 2.5 hrs"
Pros: "WiFi free"
Cons: "Unfriendly crew"
Cons: "I never flew to Phoenix from Washington. I was held over at DCA for the night so I lost a full day of my vacation! Had to fly to Chicago and then to Phoenix. Was a total pain!!!"
Cons: "This flight was horrible. I upgraded my seat and paid extra for a premium economy and it was still crowded. There was gum or candy stuck to the floor right were I was supposed to stash my carry on. I pointed it out to the flight attendant and his response was "so you can't put your bag there?" I asked him if he would ruin his bag and put it there and he said "well, you don't know me." What? I had to worry the whole flight about putting my foot on that gooey mess. What did I get for my extra money? Aggravation."
Pros: "That it only took 4 hours to get home for Washington"
Cons: "Plane was horrible personal mediocre."
Cons: "The flight was not comfortable at all"
Cons: "Extremely noisy inside the smaller jets. Can't hear anyone or anything."
Cons: "Gate agent not very helpful when my wife and I were assigned separate seats."
Cons: "Purchased ticket and it was this thing called Basic Fare Ticket???? Which means No refund, No Cancellation or Rescheduled Flights! You cannot pick your seat and will not be able to purchase a better seat even if it says available. Paid way too much and had to stay longer for my father's heart attack and lost the ticket and had to but a 1 way ticket back home and had to purchase my seat on top of all this. Over $1600 paid and still wanted $80 for my seat of choice. How Greedy."
Cons: "This flight was cancelled and it became one of the most chaotic ordeals to get from Newark to Seattle."
Pros: "My flight was long but the crew was nice, beverage service was prompt . It was a good flight."
Cons: "By no fault of really anyone... the gentleman next to me was very tall and big. He was touching me throughout the trip while he was working on some papers. He looked uncomfortable."
Pros: "I felt comfortable. Staff was great."
Cons: "The cracker and cheese box. The snack wasn't worth the money."
Cons: "No entertainment at all makes a 4.5 hr flight really long."
Pros: "Standard average flight"
Pros: "That we made the flight. Because of late arrival due to numerous delays on flight from london, we had to run to gate to make flight. Staff at airport were very accommodating and helpful."
Cons: "Staff on flight just seemed to be interested in completing jobs. No real interaction With passengers"
Cons: "Flight was delayed by more then 2 hours"
Cons: "Gate crew was rude and I'm helping boarding process was terrible unorganized chaotic snacks were terrible only soda for drinks seats were terrible hard cramped no leg room very poor conditions no entertainment onboard systems did not work crew on board complaining about United Airlines"
Cons: "Late departure."
Cons: "Besides taking off late, the worst part was the new seats are the smallest ever. I could not sit without my knees jammed into the seat in front of me, and on both legs, Ithe seats were narrow that the people next to me and I were overlapping shoulders - that was a first. Unless its flights in the future are significantly advantageous, United's losing my business. It's not worth saving a few bucks to me to be so uncomfortable."
Pros: "Ground and flight crew were all pleasant and professional"
Cons: "This flight is always fully booked - book your seat early if you can."
Cons: "Everything. United made no apologies."
Pros: "Very comfortable plane. 2 seats on a side, 5 thumbs up."
Pros: "Great and on t time"
Pros: "Never got on"
Cons: "Never had a chance to find out if I would like it or not."
Pros: "Flight departed and arrived on time. Flight attendants were courteous. Boarding was quick."
Pros: "Everything went smooth and on time"
Pros: "I loved how quickly we departed and arrived at each destination!"
Cons: "The boarding process was terrible. People forgetting to even stand in line for their boarding groups getting to cut ahead of those whose group is currently in the process of boarding. That should not be allowed. It's rude and disrespectful to other passengers/customers."
Cons: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."
Pros: "Good crew."
Cons: "No comfort. Should have picked my seat."
Pros: "same comments as above"
Cons: "same comments as above"
Cons: "Tight aisle"
Pros: "It was ok."
Cons: "Small.plane, nasty sweet snack! Geez are peanuts that much more expensive!?"
Pros: "I love United. They're now my go to airline. I love the pet friendliness as well as every employee through United I met today from the bdl check in crew , to especially the flight crew on flight558 iAd to phx who I believe was from Houston and their Texas roots truly shined. Every crew member was Sooo attentive professional Cleanly pleasant and always smiling and happy to come around. Other crews could learn from this crew please take notice !!! I have never been so impressed (and I am a frequent flyer )"
Cons: "Flight tracker wouldn't work on screen or on phone disappointing"
Pros: "The flight was smooth and the crew was polite"
Cons: "I had a center seat. Person in the aisle a large male. I didn't like the boarding It didn't make sense"
Pros: "Blanket for lap"
Cons: "No service /selections. Paid for movie and fat child continually shut off TV w his fat arm on my armrest Boarding is very poor no assists as flight attendants virtually unattentive LAX dirty disgusting and no shops seating or restaurants No mvmt to allow stiff swollen legs all cramped in tiny seats. I pay bag fees while others get free checked bags at the gates. Many people are able to carry huge extra backpacks w no enforcement from staff Slows the whole trip down"
Pros: "Due to my late connecting flight I almost missed this flight. Thankfully they waited at the gate for me and the other people who almost missed it."
Cons: "My seat wouldn't lean back at all."
Pros: "I liked the boarding process. The staff were nice people too."
Cons: "The plane made a horribly alarming screeching sound before takeoff. WiFi was out. The snacks tasted like stale trail mix from a Fresno gas station."
Pros: "Nothing out of the common."
Cons: "WiFi never worked. And again... Uncomfortable."
Pros: "Fast, friendly, on time"
Pros: "The crew"
Cons: "passengers being physically sick next.to me"
Cons: "A lot of turbulence but what can you do."
Cons: "Plane left earlier than scheduled so left without us, we were already checked in."
Pros: "I wrote my review above"
Pros: "Friendly crew"
Cons: "Maybe pick a packet food that is more favoured by more people. The wasabi peas weren't a good choice for our family"
Pros: "Do people write here for frontier?"
Cons: "Sat on the tarmac for over 3 hours. A fight broke loose and we had to return to the terminal and then back to the tarmac for more sitting. The crew finally figured out how uncomfortable and frustrated people were getting 2.5 hours to sitting with no air on the tarmac. They relieved their customers suffering then with complimentary water! Now that’s service. Frontier is one of the most base airlines out there. I’m entirely frustrated that they are one of the only airlines that service our podunk airport."
Pros: "Good flight, love frontier"
Pros: "The flight attendants were very nice and comforting, as this was my first time ever flying and I was terrified."
Cons: "The boarding staff were rude! There was absolutely no form of entertainment. The seats were uncomfortable online said they recline for comfort however I couldn't find anywhere to get them to recline."
Cons: "EVERYTHING is an add on!!! Ticket price might be cheaper when you price check ....but by time you add on all the add ons your ticket price is NOT the best price. Won't fly Frontier again."
Cons: "Flight delayed To much extra charges (seat, carry on, etc)"
Pros: "Great take off and landing. Very comfortable seats."
Cons: "That no snacks or beverages were provided for free"
Pros: "That they waited for a plane to get in and take the passengers who were already booked. Between the holidays and bad weather, it was the right thing to do."
Pros: "Was late but the time was made up in the flight. Was quick and fine."
Pros: "absolutely nothing."
Cons: "cheap seats, dirty plane, garbage in the front pockets. Nickle and dime you to death on everything!"
Pros: "Boarding seemed to move really quick and seats were comfortable and seemed roomy."
Cons: "Flight was an hour late leaving. Check in at ticket counter was beyond packed, the line wrapped around."
Pros: "Flight was short"
Cons: "I was not informed that I would be forced to pay for a carry-on, which was more expensive than checking my bag. I checked it, which then forced me to have an additional 30 minute wait at baggage claim. Horrible experience especially due to the splitting headache from the child who was screaming louder than I ever thought humanly possible (that obviously wasn't the airline's fault though)."
Cons: "Hidden fees for carry-on bags is RIDICULOUS! Original gate was changed to the international terminal at SFO which meant getting a tram and going through a long security line again. When we landed in PHX, there was no available gate so we waited another 35 minutes. Seats are very uncomfortable and DO NOT recline at all. They also charge for soft drinks. Low budget...poor customer service...numerous delays...hidden fees...steer clear!"
Cons: "The flight was delayed 7 hours. It was horrible."
Pros: "Boarding was quick and easy"
Cons: "everything is an up charge, from carry-on bags to soda and snacks. if you want any and I mean any extra legroom expect to pay 17-25 dollars extra as well."
Pros: "I liked getting off plane."
Cons: "They have designed seats for children."
Pros: "So...i will never fly frontier again. Charging $40 for a carry on is outrageous. Also, i had to pay $17 to check in and get a seat. In my opinion, this is the worst airline I've ever flown. I'd rather book a flight that was (40+40+17+17) more expensive so i knew what i was getting. Than fly this airline again. On plane the service was great. I just felt like i was duped into buying a more expensive ticket than was proposed. I will never fly frontier again ( and i tell my friends that too)."
Cons: "So...i will never fly frontier again. Charging $40 for a carry on is outrageous. Also, i had to pay $17 to check in and get a seat. In my opinion, this is the worst airline I've ever flown. I'd rather book a flight that was (40+40+17+17) more expensive so i knew what i was getting. Than fly this airline again. On plane the service was great. I just felt like i was duped into buying a more expensive ticket than was proposed. I will never fly frontier again ( and i tell my friends that too)."
Cons: "The baggage fees are ridiculous. Your bags should never cost more than you (the customer). You try and check in online and they want to charge you more to pick a seat. The seats are tight. The tray table is the same size as my cell phone. (The smallest I have ever seen). Airtravel has reached an all time low with Frontier. I was glad my return flight was on SWA. SWA was cheaper fare, has better seats and a better table, and no baggage fee."
Pros: "Great staff. They were always smiling and very helpful."
Cons: "Tight seating on Frontier. The tray table is half the size as normal, so not even worth using."
Pros: "Clean cabin"
Cons: "Long layover in Denver was 2 1/2 hours. It just made for a very long day."
Pros: "Great leg room, clean, on time and great staff"
Cons: "Everything was great."
Pros: "safe, on time"
Cons: "luggage and seat fees"
Pros: "The first price."
Cons: "The second, third, and fourth expense. Seat charge, bag charge, snack charge. and I still have a return flight to make. I wish I'd paid $250 to AA and gotten a better departure time and not had all the after charges to boot. Seriously, charge me for a carry on? I'll stick with American."
Pros: "The flight attendants were helpful and personable."
Cons: "After paying the already inflated baggage fee online, they claimed I hadn't paid and made me do it again at an even higher rate. Also, the seats are hard and uncomfortable. No drinks or snacks available unless you are willing to shell out money and pay three times as much as you normally would for those items."
Cons: "1. You can't use electronic boarding passes, which I didn't know until I had made it through the security line in a huge airport. They sent me back to the frontier gate, but by then I made missed my flight. 2. They charged me $100 for a new flight 3. The seats were like rocks 4. They charge for sodas and carry on bags I think one of my fellow passengers said it best when someone asked him what he was doing after the flight, "Trying to regain the dignity this airline has stolen from me""
Pros: "Everyone was friendly, will fly again soon to San Fran."
Pros: "The fact that my flight was short."
Cons: "Didn't like the newer thin hard uncomfortable seats. I understand making them thinner allows "more room for additional seats" but these seats are not comfortable. Probably not going to fly Frontier any more, definitely for a flight longer that 1.5 hours."
Pros: "The people who work for this airline were very nice."
Cons: "The chairs do not move. Everything you want or need is extra. I am very displeased with this company, I use to fly with them all the time and was excited to have booked with them again sadly their new Airbus design is nothing more than a way for them to earn an extra buck and the discomfort of their passengers."
Pros: "Hard to say."
Cons: "Hidden costs- you don't allow a carry-on & you force couples to spend more $ to sit together. This whole thing seemed like a scam."
Cons: "In San Francisco we were not charged for our carry-on luggage, so we did not purchase the outrageous $40 fee prior to our Phoenix departure. We were stopped at the gate and told we had to pay for our carry-on luggage and because we didn't pay the fee in advance we were charged $60 for our carry-on. Person at the gate said "I can't help what they do or don't do in San Francisco. Get it together Frontier. We will NEVER fly Frontier again!"
Cons: "The customer service from Frontier was atrocious! Avoid at All Cost!"
Cons: "Angry staff, uncomfortable seating, and the poor scheduling updates."
Pros: "The crew was as helpful as possible, very kind and clearly as frustrated with the situation as we were, and did their best to make sure the rest of our flight was comfortable."
Cons: "My flight was delayed for three hours. We were loaded on to the plane, then told it would be another hour, got off the plane, got back on, and it was still another 20 minutes until we started moving. It was tiring, frustrating, and caused a lot of issues with my ride in Phoenix. I do understand, however, that many of the issues were unavoidable, such as mechanical problems and missing mechanics, but it was frustrating nevertheless."
Cons: "I had a pretty unpleasant experience with Frontier on 12/21/15. Rain in San Francisco caused flight delays. Go figure. Frontier kept us waiting for six hours then cancelled the flight. They were rude; they didn't help their customers, including families with kids, get on other airlines; said they would try to getpeople out of SFO in the next couple days! When I realized I would not get to the wedding I was trying to attend, they siad they wouldn't refund my money' When I insistedon a refund they then said there would be a $19.99 cancellation fee. Eventually, they agreed on a refund. Pretty poor way to run a business. On the other hand, when I needed to cancel my Enterprise car rental, I was able to do it in less than two minutes over the phone - no hassle."
Pros: "Love the new seats!"
Cons: "Terrible delay and almost no space for my legs--and I'm not tall."
Pros: "Nothing... Charging for baggage overshadowed everything I canceled the return and Booked on southwest. This is an dishonest, tricky, unethical company."
Pros: "Very efficient and friendly crew."
Cons: "Flight delayed."
Pros: "The smooth flight"
Pros: "paid for exit row - was very comfortable"
Cons: "Was surprised that it cost to bring even a carry-on item - also, that soda had a charge. Should have been clearer when the cost of the flight was identified, in particular the carry-on charge."
Pros: "Staff was friendly, aircraft was comfortable, there was no line at check-in desk."
Cons: "Baggage policies are very expensive and inconsistent with other airlines."
Pros: "Friendly staff"
Cons: "Hidden costs, uncomfortable seats, little space. Not worth the cheap tickets when you then have to pay for a seat and high prices for baggage. It comes out the same as other airlines."
Pros: "Not much"
Cons: "I did not like the carry on fees of $45 per bag. Flight 1365 had some rude stewardess who in my opinion has something against Asian people. The plane landed in the wrong terminal. Taxi'ing took a long time. the seats aren't adjustable ."
Pros: "It was only 15 minutes late. Security and check in were easy to navigate"
Cons: "it was late and we missed the shuttle in Phoeniz"
Cons: "Frontier nickel and dimes you for everything possible. They advertise that they cut back on all of the luxuries to save money on the ticket itself but after all of the extra charges you end up paying more than with any major airline. Not only do they charge you for checked bags, you get charged $30 for a carry on bag, $60 if you don't check in online before your flight. You have to pay extra for pretty much any seat on the plane. My wife and I paid $16 per person to sit in the window and middle seat in the second to last row. Nothing is complimentary. They even charge you if you want more than one cup of water which should be illegal. The seats are horribly uncomfortable (think stadium seating at a baseball game). Also, the customer service over the phone is awful. The employees literally read from a script and say the same thing over and over again until you give up. This is officially the worst airline I have ever travelled with and will never choose Frontier again."
Pros: "Checking in and the like was all fine. I was pleasantly surprised that the flight from San Francisco to Phoenix was only 1.5 hours, when frequent travelers of this route said that it usually takes 2 hours. Pilot was great. Ordered snacks and drinks. Pleasantly surprised that the Chex Mix was a sizable bag and not an air-filled handful of snacks. Free newspapers at the entrance of the flight was GREAT!"
Cons: "Pretty sure our two middle-aged flight attendants were NOT sober. The first clue came when they were doing the safety demo and something seemed off. Later when they were coming around with drinks it was obvious to me that they had been drinking. Hey, don't get me wrong, I ordered a drink on the plane too! But, they were so slow with service, being overly chatty and smart-assy with everyone they talked to. I'm all for having fun, but these women went a little overboard and were slow to serve, and sassy where it was unwarranted. I was traveling with 2 other friends, we were all seated separately, and when we met up after landing, they said the same thing. Two jeers for the staff, I've never seen this before. I will say that I flew the same airline home and the staff there was wonderful, and sober as far as I could tell."
Pros: "My return flight from Houston to SFO was scheduled to depart at 2:50 pm. I showed up at noon to check in, and had to wait an hour for Frontier personnel to show up to man the check-in desk. Two of the three automated kiosks were out of order, as well."
Pros: "Frontier is cheap as hell. They charge you for baggage but aren't as bad as Ryanair. If you check in online and pack a reasonable amount of toiletries and a laptop into a travel bag, you can expect a travel experience that is superior to Greyhound for the same or less. Don't compare them to first class on Emirates, that would be unfair. Compared to Greyhound or Ryanair, it was a superior travel experience."
Cons: "Small in flight tray tables unable to hold a laptop. No biggie."
Pros: "Unprofessional boarding employees. Lack customer service."
Cons: "Prices Extra charges Bagging Crew members Flight seats"
Cons: "Delayed departure."
Cons: "Cost of carry on too high. Delayed flight. Flight attendants rather rude."
Pros: "Pilots emphatic attitude & availability to provide accurate information (arrival times taking time zone in consideration, updates)"
Cons: "The most Uncomfortable seats ever! Not enough flights or crew available causing further delays than necessary."
Cons: "you gotta pay for everything...bording pass ,personal carry on,and if you dont check your bags before checking in they are mopre expensive...."
Pros: "We got to Boston"
Cons: "They were two hours delayed, but we sat on the plane for an hour in sweltering heat before they turned on the air conditioning. Just a disappointing experience. We won't fly spirit again. Crew was very unpleasant."
Cons: "I WILL NEVER TRAVEL WITH, NOR PURCHASE A TICKET FROM SPIRIT AIRLINES!!"
Cons: "Flight price, baggage fees"
Pros: "We were on time."
Cons: "First of all, the bag fees are overpriced (and I booked mine online ahead of time). When I was paying for it online, the website crashed three times while processing my payment (in two different browsers) and ultimately wouldn't let me print my boarding ticket. Secondly, when waiting to board, the staff person at the counter made a drawn-out announcement about the checked bag fee increasing no fewer than twenty times. Similarly, the credit card membership announcement during the flight was a fifteen-minute affair that was irritating and unwelcome. I understand that it's a budget airline and that part of enjoying reduced ticket fare is a compromise to endure advertisements and extra fees for things, but when it becomes endless and annoying, preventing you from talking to your neighbor, sleeping, or just enjoying the flight, it really calls into question whether it's worth it. Finally, the cabin was much too hot and, although several people called it to the staff's attention, the air conditioning never seemed to work. Overall it was an uncomfortable and unpleasant experience that made me reconsider whether it was worth the reduced fare, which isn't all that much lower than the mainstream option. I was disappointed and frustrated."
Pros: "Low fare"
Cons: "The Plane isn't comfortable. Engine noise is very loud. The seat is narrow and especially does not have enough legroom even for a 5'3 fit woman. The flight landed half hour earlier but we had to wait on the board for nearly 50 minutes longer because they couldn't find a gate."
Cons: "Seats uncomfortable, bad service, cramped planes, dirty"
Cons: "The flight was canceled after waiting two and a half hours for the delay. One person was allotted to take care of hundred and more people who looked for another flight. We added hundreds of $$$ to our original tickets and left Boston, going to Baltimore in another airline, because there were no more flights on Spirit that day. How worst can it be?"
Cons: "Charging $35 to carry a bag into a plane. Seriously. No customer service, no anything. I've gone on cheap flights before, these guys stripped waaay too much out."
Pros: "The flight was on time or early."
Cons: "No services, pay for carry on bags, no leg room, no seat recline."
Pros: "The crew was friendly and the flight was inexpensive."
Cons: "The flight was delayed by an hour, even after receiving 2 emails saying it was back on track. There was no one at the kiosk at the gate to answer questions about when the flight was taking off so everyone was just sitting around kind of clueless. You had to pay for all snacks on the flight, which I didn't mind, because I understand it keeps the price down. The plane made a lot of odd noises that I've never heard before. When we finally got to the terminal, they told us there was "bad news" and that we couldn't get off the plane because they were having an issue attaching the walkway. This happened the last time I flew spirit. Unfortunately I don't think I will be flying with them again, regardless of the lower price."
Pros: "I liked nothing."
Cons: "Spirit delayed the flight and cancelled late in the afternoon....luckily I was able to get a flight back through American Airlines for cheaper and no hidden $55 baggage fees....never riding Spirit ever again."
Cons: "They charged my father $75 for his carry-on Are you serious? Carry-on is almost the same price as the ticket round way that i paid $130 Definitely not a great experience for an old man who only had $100 in his pocket expecting to pay $35 for his bag and you took almost all his money. I hope you don't do the same on his way back on Saturday. The flight was delayed for over 2 hrs!"
Pros: "There's a baggage fee that should've been mentioned by KAYAK!! When I first check online it was $25 then I check again it was $40 then when I tried to pay it in person it became $50. The agent that help people at the counter was very rude, they don't have no people skill whatsoever. They moved the gate which is fine..... But the previous flight just got off and they don't even bother to clean the plane because they were running late. Granted the stewardesses are polite and the pilot is really good..... It was a smooth ride and landing...... But it was supposed to be a 5 hour flight...... I was supposed to be in Vegas by 9:45pm..... But now is 1:45am and I'm still in the plane waiting for the gate to be open...... 4 hours delay........ !!! It just turn to be a 9 hours flight!! Almost double the time!!! Ridiculous!!!!"
Cons: "Hidden fees!! Poor customer service!!! Bad experience!!!"
Cons: "I will never fly Spirit again. The delays were ridiculous and their staff super ghetto. The worst experience I've ever had in my 20 years of flying. It was my first time and will be my last."
Pros: "Employees were good"
Cons: "$45 for a carryon is ridiulous. I'm 5'10" and I couldn't stretch my leggs out for a 5 hour flight. Suprised you didn't charge for bathroom usage!"
Pros: "The airline was on time. At the check in I felt rushed. I informed the counter person that I had accidentally paid ahead for two bags to take on boarding but decided not to take & could I get refunded. I was told "you'll have to take that up with customer service because we don't give credits or refunds." I would think that the counter staff are customer service as well and could verify the number of items I had with me to credit me. I felt cheated out of my money."
Cons: "I felt cheated out of my money and poor customer service. The seats are too tight for comfort. There are too many hidden fees."
Pros: "Ticket prices"
Cons: "Baggage cost"
Cons: "After paying 161.00 for a one way flight for a funeral i get to the airport and have to pay 50 or 55 for my suitcase. My hands were tied. Did not read anything on my itinerary about these extremely hi fees. The flight was high enough. Bwi to atlanta."
Cons: "I was seated next to a person with an animal in her lap. If they are going to allow pets they should notify passengers. This would have allowed to schedule another flight rather than having breathing problems."
Pros: "Hassle free, smooth trip."
Cons: "A bit uncomfortable and packed/tight."
Pros: "-Getting my bags -when it ended"
Cons: "-Doesn't participate in TSA pre-check, -Got over-charged on checked luggage -Seats were very uncomfortable for such a long flight (non-reclining...really?!) -Some of the crew needed a better attitude -Check-in was inefficient"
Cons: "Misleading rates, terrible customer service, overall a terrible experience. I will never fly spirit after this trip"
Pros: "The crew was mostly nice, and the seats were comfortable given they didn't recline."
Cons: "I picked this flight bc it was $87 cheaper than a slightly better United flight - without realizing I'd have to pay $90 to take my bags. I'm sorry, that is just flat out deception. If I'd known I would have flown United, where I can get miles, the seats can recline, the tray table actually slides out so you can use it and they give you a drink on the plane. I most definitely will not fly Spirit again. And you guys should make it very clear when showing fight prices that there will be additional, essentially mandatory fees (unless for some reason you only fly with your purse)."
Pros: "Nice clean plane. Crew very professional"
Cons: "Take off about 20 minutes late. Very bumpy ride"
Cons: "Was not on time to Phoenix."
Pros: "Literally nothing"
Cons: "Seats are terrible, a billion extra charges, just an overall terrible experience."
Pros: "Timely boarding and take-off, flight time was even a bit shorter than advertised. You pay for just what you want or need- perfect!"
Pros: "WORST experience i have ever had. They ruined my vacation"
Cons: "WORST experience i have ever had. They ruined my vacation. Not to mention the crew is a bunch of idiotic morons"
Cons: "First, the gate swited twice. Flight was delayed 30 minutes. Plus, I paid to sit in the 4th row, but the 3rd row was empty. So, the flight attendant let people who didn't pay extra for those seats, move all the up from the back of plane. Seriously? Why did I have to pay then? Should I then be entitled to a refund since other people sat there for free?"
Pros: "The flight was wonderful. My seat was comfortable. Flt crew was very good."
Pros: "Worst nickel and dime flight I have ever had. Never flying them again! Charge you for carry ons!!"
Pros: "Flight crew welcoming"
Cons: "Check in counter staff was not helpful bad customer service. No food or entertainment"
Pros: "Crew was nice and flight was fast no delays"
Cons: "No reclined seats no leg or elbow room expensive drinks including water and 55 for carryon is insane"
Pros: "Absolutely nothing"
Cons: "Got charged $65 for a small carry on because I did not realize that any airline charged for carry on items. Boarded the plane after paying my disgustingly high fee at which point they said were on a two hour delay, and made us sit in our seats for 2 hours on the plane, waiting to take off. Did not receive any kind of complementary beverages or snacks on this 5 hour trip that was scheduled to take 2 hours. Had the most turbulent and stressful flight of my life with extremely rude flight attendants. I will never fly spirit airlines again."
Pros: "Nothing. Flight was cancelled. That was just the beginning of a travel nightmare. I can't believe Kayak compromises their reputation by representing a shoddy, sham of a business like Spirit."
Cons: "Cancelled flight at the very last minute because of lack of crew. Not enough staff to accommodate travellers trying to rebook flights. Inept and apathetic staff who were obviously resigned to the fact that Spirit is a substandard airline There was miscommunication and lack of communication in organizing travelers which caused multiple altercations between upset travelers. It was a very disturbing experience. My rebooking took an hour because the staff member didn't know how to rebook! The 'Supervisor' who was at the next desk, was SLOWLY checking bags for other customers and did not help AT ALL. I suggested that he switch places with my agent. He ignored me competely. Attempts to call Spirit resulted in multiple auto transfers and ultimately an intentional auto cut off. I was rebooked on United. When I checked in at their desk, they told me that all the other transferred Spirit customers before me had been sent back to the Spirit Desk because their transfers had not gone through. I have been warned about Spirit. Now I would warn anyone considering Spirit. If it goes right, you're ok. If not, get ready for a travel nightmare. No one needs this kind of abuse."
Cons: "I was at the airport early but couldn't drop bag because there was no staff. By the time the ticket counter was staffed they had a huge line just to drop bags. Took 45 min just to check 1 bag and was charged $75 because it weighed 48 lbs. staff unfriendly. We sat on plane for almost an hour past the time we were to take off waiting for plane manifest to be delivered and then they had to fuel the plane. Cramped flight and we landed well past our arrival time due time and then had more than an hour wait for luggage due to only one baggage carousel being used for three spirit airlines. Such a bad experience, I'm not even using my return ticket. I booked a separate one way ticket to return on Southwest Airlines. I'm not flying Spirit again. 2nd try using them , both experiences bad."
Cons: "Paid 100.00 for 2 bags because the spirit site rejected my checking them in the nite before"
Cons: "seats uncomfortable"
Pros: "Got a partial refunzd"
Cons: "They cancelled the flight - no replacement aircraft or same price seat on another airline - lost $100"
Pros: "The tickets were inexpensive, and the flight times suited my trip."
Cons: "The cost of carrying a single checked bag was almost as much as my ticket. The flight left 55 minutes late, and the bags took a long time to arrive at the carousel. The threats of charging $100 for a bag at the gate or if your one personal item was a little too large was offensive. Charging $10 to have a representative print a boarding ticket was excessive. This airline is under-performing for my tastes, and I don't expect to use them again."
Cons: "the check in people need to be trained in customer service. It started the trip to a horrible start!"
Cons: "After my flight was cancelled, the airline call service couldn't book a new flight so I had to wait in a line at the airport until 12am to get rebooked. The staff was obviously tired, which I can understand. However, I asked for the earliest flight out the next morning and I was put on a flight departing at 11 and arriving at 1. Then the gentleman next to me was booked on a flight departing at 945. I asked if I could also get on that flight. After another 45 minutes, I get booked on a flight leaving at 845 arriving at 1. I am truly beside myself. I can understand if there is an oversight, but I then complained and was met with serious disrespect. I never write negative comments, but I urge my fellow humanity to put this company out of business."
Pros: "Customer service at desk was great"
Cons: "Spirit cancelled the flight within an hour of boarding time. Offered another flight but wasn't able to get to my friends wedding."
Cons: "The flight was delayed 3 times the canceled after 4 hrs of waiting. Had to find my own alternative flight through United to get to my destination as spirit did not offer anything."
Pros: "Flight attendant was entertaining"
Airlines flying from Maryland to Phoenix have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Maryland to Phoenix
Masks required on board, masks provided on flights from Maryland to Phoenix
Social distancing seating
Middle seats unavailable to book on flights from Maryland to Phoenix
Testing for antibodies, testing for symptoms for flights from Maryland to Phoenix
Waiving of change fees. Search flexible flights from Maryland to Phoenix