Find Deals on Flights from Philadelphia to Phoenix Sky Harbor Intl (PHL - PHX)

It wasn't as terrible as the 1st leg of the return flight

Bad enough the long part of my trip ove seas had no wifi but then the 4 hour domestic flight did not have it either. I had planned to put my flight time to good use and catch up on work so i did not go back to a mountain of work but that never happened. Also, I've never been to an airport where you exit the boarding doors in the terminal then head down stairs to the tarmac to board a bus that make a complete lap of the terminal going near every AA plane obviously trying to figure out which one they need to drop us off at. If can get this close to losing people I now understand how luggage gets lost so often.

Captain was informative throughout the flight.

First Class cabin attendant did not provide pre-boarding drinks, no refresher towels, and no mints prior to arrival.

Everything. Maintenance issue. Debording in Austin. Seat confusion. Never again!

The crew was fine.

At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Flight operated on time between PHL and PHX.

Pilot provided no communication about the trip prior to takeoff; pilot provided minimal communication about the trip while in flight. Although her service was adequate, the first class flight attendant Marilyn never called any passenger by name. No pre-arrival mints were served.

The flight operated on time and safely

As an American Executive Platinum member, I received no special recognition or welcome while traveling in the economy section of the plane.

Captain kept the passengers informed.

Flight delayed on departure due to windy conditions enroute; needed to take extra fuel. Upon landing the plane experienced a braking problem and needed to be towed into the arrival gate. The flight was almost 90 minutes late and many passengers missed their connections. The flight operated with a very old and needing to be retired B757 aircraft.

My original flight was canceled and I was assigned a seat on another flight that would have been very uncomfortable for me for the 5-hour flight to Phoenix. The gate agent searched until she found a more acceptable seat for me.

I missed my connecting flight because of plane troubles. That's fine but when they don't put an effort in making it better to complete your trip, that's what I didn't like!

Flight was delayed. Poor communication by AA on status of flight and options.

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Paid top dollar for crappy service. Won't fly delta again