Cons: "The crew was overly aggressive with mask policy enforcement. They patrolled the aisles and routine pointed at passengers directing them in a hostile manner to keep their masks on their faces, even when they were trying to eat or drink. They also threatened customers by stating it was a federal law several times. It was very uncomfortable to say the least. I will not fly delta again by choice."
Pros: "The space we currently have."
Pros: "Felt safe withe the cleanest of the plane"
Cons: "Price"
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Cons: "They lost my bags. Unacceptable"
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Pros: "Thanks for the monitors."
Cons: "The crew seems tired."
Pros: "No comments"
Cons: "Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight."
Pros: "Airbus was nice"
Cons: "Delayed by over 1 1/2 hours"
Pros: "Good movies; nice crew"
Pros: "Even though the flight was delayed by a few minutes we still arrived on time."
Pros: "Arrived ahead of time"
Pros: "Early warning about little overhead compartment baggage space. Short flight made shorter in air."
Cons: "No enough carry on baggage space"
Pros: "Not much, hardly anything"
Cons: "The service in First Class, absolutely terrible"
Pros: "The time and the cabin crew were helpful"
Cons: "There was nothing to not like"
Pros: "The whole crew was great and very accommodating"
Pros: "Excellent"
Cons: "None"
Pros: "Seat comfortable"
Cons: "NA"
Pros: "Great crew and plane arrived on time."
Cons: "No entertainment and no place to charge devices."
Pros: "The crew was wonderful, the flight was on time."
Cons: "But the seats are so tight that we were definitely elbow to elbow and once seated I was unable to access even the purse that was at my feet. There was no entertainment and the tray table was tiny, not even an indentation for a cup!"
Cons: "The seat was very uncomfortable"
Pros: "Late, crowded, bumpy"
Pros: "Service was good. Was upgraded for more space."
Cons: "Intertainment unit was not working correctly. Locked up after movie was over. No offers of any sort from crew about issue."
Pros: "Great service"
Cons: "No complain"
Pros: "Great service all around. As comfortable as you can get for a domestic flight."
Cons: "Food was pretty good, but not up to their usual high standards"
Cons: "Delta staff is not too friendly"
Pros: "Seating"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Pros: "Pilots and crew did an amazing job during unstable air coming into Pittsburgh. Great job."
Pros: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Cons: "The foldable snack tray was broken on the flight to ATL."
Pros: "This trip into Merida was amazing from start to finish. Something was lost in translation with my handicap assistance in Atlanta, but the trip was lovely nonetheless."
Pros: "Our original flight was delayed and Marika, at the Delta gate of another flight to the same city, was able to get us on the flight that was going to our city. We were so grateful to get home before the winter storm! We appreciate your staff and the help their quick, efficient manner to get us on a new flight!"
Cons: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Pros: "Courteous staff, boarding process was okay once it got started."
Cons: "Flight was delayed 1.5 hours. Very turbulent flight. Tight seats."
Pros: "very short flight, flight was comfortable"
Cons: "Plane was small so carry on space was at a premium, but everything fit"
Pros: "Nothing"
Cons: "The staff"
Pros: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
Cons: "Nothing!"
Pros: "Crew was very professional and friendly."
Cons: "Seats too close together."
Pros: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."
Pros: "Good do to Delta Staff"
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Pros: "The crew were AMAZING and made the flight so much better. Boarding was easy. I also love that the pilot acknowledged the Service men and women on our flight."
Cons: "The older plan didn't have some of the perks that I expected from Comfort +... No conformed headrest, no USB plugs... I paid extra for Comfort + and expected some of these things."
Pros: "Staff were courteous. Captain explained reason for delay."
Cons: "Over 20 minute delay to begin boarding with no explanation. Boarding process very slow due to excess carry ones needing to be checked."
Cons: "Plane was late. Took forever to inboard since they didn't prepare for a handicapped flyer. The plane sat on the runway and taxied for over an hour and the flight crew never gave any updates to the passengers."
Pros: "After the extremely long wait to check bags which made us miss the flight, the date crew got us in another flight...it wasn't direct which is what I paid for, but they did get us out, but i missed an interview because of the lack of crew and a missing luggage."
Cons: "Checking a bag, delta did not have enough crew to get everyone thru to their flights. We waited for 80 minutes inline to check a bag. Then we ran to the gate inky to find the gate was closed less than 2 minutes before we arrived. At least 20 others also missed the plane because of the lack of crew and long lines checking bags. It was frustrating, irritating, uncaring crew checking in, and a bit rude. Then on of my checked luggage was lost enroute - which made getting off the flights even later which made me miss a meeting that I was scheduled to be at. All because you didn't have the crew needed to check in."
Pros: "...the fact that they got us on the plane and back to GRR even though the connecting flight from BWI was delayed and there was little time to make that last flight out of DTW..."
Cons: "Crew was rude. Plane was late. But I'm happy overall. Glad you got me home safe n sound."
Cons: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "Crew was great seats like always aren’t comfy"
Cons: "Better seats"
Pros: "Flight diverted. Poor communication"
Cons: "Realistically explain options of what may happen due to weather issues"
Pros: "I had a great seat"
Cons: "Food. No food at all on board per the flight attendees"
Pros: "Flight was mostly empty and it’s a short trip."
Pros: "Crew was very helpful. I volunteered to move so a mother could sit next to her 4 1/2 year old daughter. The flight attendant found me a seat with no other passenger. She also comped by glass of wine."
Cons: "I wish the flight was a bit longer so I could eat a bit."
Cons: "more room, better boarding procedure, on time take off"
Pros: "Crew was excellent and the flight was ahead of schedule."
Pros: "Was not long enough"
Pros: "Quick flight with no delays"
Cons: "Cramped seating."
Cons: "Landing was rough."
Cons: "Wi-Fi was spotty."
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Cons: "Flight delayed and bot enough overhead space."
Cons: "Tecnical problems dellay no good american arlines i dont recomended"
Cons: "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."
Cons: "The food choices were terrible"
Pros: "Flt attendent was really nice, friendly, courteous"
Cons: "Flt not on time. A/C did not work properly."
Cons: "Missed because of first delay"
Cons: "There was no one at the ticket kiosk located by TSA and no sign that said they would be back or to go to another booth. After waiting 10 minutes I️ went upstairs and found a chaotic mass of people checking in at the actual open kiosk. The check in process was not clearly defined and even after spending 30 minutes checking a bag I️ still had to care my checked bag down to another TSA check line. In their boarding area there were minimal phone chargers. The plane was small and no leg room and a rigid uncomfortable seat. Also the flight was at night and they kept the cabin lights on. That was super frustrating to an exhausted traveler who was trying to sleep."
Pros: "Smooth flight with great service."
Pros: "boarding process was efficient and the seats on this aircraft seemed a bit more comfortable"
Cons: "lack of in-seat video and no free wi-fi and no power connections"
Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("
Pros: "On time, good service."
Cons: "Lost my luggage and flight delayed"
Pros: "We did eventually reach our destination safe and sound"
Cons: "In flight service on AA was very disappointing. This was a cross-country flight of 5 hours at the dinner hour. The plane was full [ as usual these days ] seat space was tight [ as usual these days ], but cabin service was practically invisible. The two stewards made one pass with the beverage cart, and that was it for the duration!! On a five hour flight!! When I went back for a beverage, the stewards were chatting at the rear compartment. This was the poorest American Airlines service that I have experienced in fifty years. I will avoid them in the future. Don"
Pros: "Nothing"
Cons: "Lost connection"
Cons: "We boarded, sat on the plane for a while, backed up from the gate, then sat for a while longer. 3 hours later, we had to go back to the gate because we reached the legal limit they can hold us on the plane on the tarmac. Another hour and a half or so later, we finally took off for JFK. We missed our first connecting flight and the second connecting flight I was able to rebook."
Cons: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
Pros: "good timing"
Cons: "snacks and beverages..."
Pros: "Nothing"
Cons: "Both flights, to and from around had to go search for my baggage and on the return flight I even had to go to a different terminal. The service is unacceptable. I will never fly with AA again."
Pros: "why you have send email for survey I cancelled my trip do to emergency/ for sorry really sorry,"
Pros: "Everything"
Cons: "Nothing"
Cons: "My flight was changed to later time; however I didn't receive any notification. Flight was later and didn't get seat I requested on original flight."
Pros: "Very friendly crew."
Cons: "Plane landed in Pittsburgh an hour and a half late because of mechanical issues. So that was inconvenient."
Pros: "Boarding was easy and i had a great seat."
Cons: "It wasnt a long flight so there was no entertainment and minimal food."
Cons: "No entertainment, ran out of meals by the time they got to the back of the plane."
Pros: "Good flight."
Cons: "A little crowded"
Cons: "Having to check my carry on bag. Brought only a carry on to avoid baggage claim, but was forced to check it anyway. There is NO organization to the boarding process, so in the free-for-all at boarding, people in any boarding group are let through with WAY MORE than 1 carry on and 1 personal item, leaving no room for my bag and I was in group 2 (not sure how many groups there are). Horrible disorganization at boarding. Board from back to front for goodness sake...its common sense."
Cons: "Seats are uncomfortable. Seats are too close together, not wide enough, to short, no knee room."
Pros: "All aspects of flight were perfect. Couldn't ask for anything more."
Cons: "Everything was perfect."
Pros: "Quick, efficient flight"
Cons: "Packed light with no toiletries in our carry on to avoid having to go to baggage claim. They announced anyone in groups 3 or 4 had to check their bags. We checked our bag, boarded the plane, and there was PLENTY of overhead space. Wasted 35 minutes at baggage claim."
Cons: "We were never offered our drink or snack. Then the male attendant called my wife "sir" when asking her to put up the tray table"
Cons: "Late again. This time was because they did not have a flight attendant."
I went to lower my tray table and it was very nasty. Looks like some one had left some food on it and then just closed it up.
Pros: "Frustrated with one of the crew members because I was told my bag was too big. This is ridiculous because it was the same one I got on with and the plane was about half full."
Cons: "Him not worrying about my bag."
Pros: "Great crew."
Cons: "Nothing"
Cons: "I'm upset with kayak for sending a survey before I was off the plane!"
Cons: "No help with the Coronavirus bs. Customer service blows"
Pros: "the crew was very helpful"
Cons: "seats could have been a little wider"
Pros: "Florida was amazing. The people were very friendly."
Cons: "Nothing"
Pros: "Left on time, arrived early, deplaned quickly because no one had bag"
Cons: "Reclinable seats"
Pros: "Price"
Cons: "20 minute delay"
Pros: "Comfortable and inexpensive tickets"
Cons: "It was all good!"
Pros: "Slight weather delay, no problem. We were assigned to seats with additional leg room that we didn't pay for, that was a nice & unexpected upgrade."
Cons: "I was a bit annoyed that my TSA Precheck was not included on my return ticket although I purchased the RT tickets through my Allegiant account that has all of that on my profile information. Feel like this should automatically have been added when tickets were purchased."
Cons: "Allegiant needs to get stuff together when it comes to boarding."
Cons: "You really need to install jet ports at Punta Gorda. We sat on tarmac for almost two hours due to rain and lightning in the 5 mile radius. Would have avoided this delay with a jet port."
Cons: "They could have not been 8hrs late"
Cons: "Unfriendly Flight attendants"
Pros: "Great fares even for last minute booking."
Cons: "Services and comfort as expected for the price."
Pros: "was not able to go,"
Cons: "information in the reservation part of this app could have been better, my layover was 22 hours long. the 1st time i looked at this flight it was 30 mins long."
Cons: "Very dissatisfied with boarding and told we had to pay for our luggage but noone else did .I had prepaid for 1 incase I brought big luggage but I brought carry ones. So I was charged 100..but everyone else's was larger"
Pros: "Pilot was friendly"
Cons: "A little confusion about departure gate"
Pros: "Crew was nice and the plane was clean."
Cons: "Bring snacks and drinks because they charge for everything."
Pros: "Our plane was struck by lightning and therefore not able to fly, so we were deboarded and left to wait until a rescue flight could come in from Boston. Over the course of 4 hours, the crew kept us updated with every little change and were all very helpful! Once we were able to board the rescue plane, the crew handed out complimentary candy and drinks to help ease the wait times. Highly recommended!"
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Cons: "Squished and smelly but good value overall and good crew"
Cons: "I dislike their pricing structure."
Pros: "Non-stop flight at a reasonable price"
Cons: "Food choices are very limited"
Pros: "I have never experienced this before. You stand in line to get a tag for your bag. Then you stand in line to check your bag. Then you stand in a Disney style HUGE line just to get to the escalator to take you to the second floor so you can go through security. Thank goodness for TSA precheck! That line was long but not very long like the other line."
Cons: "I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!"
Pros: "Everyone from desk to gate to crew were very friendly. I like alla carte airlines for thier value. I dont need a free soda for and extra $100 ticket price."
Cons: "Needs better organization during boarding. Everyone piles up near the gate. Thry can copy Southwest and make the process smoother."
Pros: "No Delays All went smooth & arrived early!"
Pros: "Wow, what an awesome flight , crew, price, and nice airport. Doing to try this again next time."
Cons: "Took forever to get the bags but hey , it is Christmas !"
Pros: "Better than on time Smooth sailing through south bend airport!"
Cons: "Just have to remember thrift airline No seat going back"
Pros: "Kids board first and you dont have to worry about seating if u have a young child. Also, the nonstop flight was so relaxing."
Cons: "Not much..."
Pros: "Ease of getting on and off, direct flight home, free parking in Belleville."
Cons: "seats are ok for 2 hour flight"
Cons: "They were late boarding maki h us late to arrive in Cincinnati. Had open seating even though we paid for a seat"
Pros: "No hassle. No delays."
Cons: "Lands in South Terminal of Austin’s airport, meaning you have to shuttle 8 miles to get to main terminal or long term parking. Unbelievable! Very inconvenient..."
Cons: "Sent email out asking for volunteers to reschedule her flight. Got on the plane our seats were not the same as selected. And we paid more to select our seats. Friend of ours seat was switched also and instead of him sitting next to his wife he sat next to a person who did not have an assigned seat he was extremely large and he was hanging off The seat into the aisle I noticed an empty seat and had to ask the stewardess if he could switch seats instead of the stewardess offering on her own. The flight out was delayed approximately one hour various mechanics coming on and off plane until finally we were able to leave."
Pros: "Wow so nice to have an economical fare to Baltimore! On time, courteous, uneventful flight. Couldn't ask for more."
Cons: "All good"
Pros: "Cheap."
Cons: "Both departing and return flights were delayed by just over 5 hours."
Pros: "other airline seats are concave, forcing my back in to a painful posture. I'm 5'2", 120 lbs, so I'm not the normal body; but I just can't imagine who finds concave comfortable. Thank you Allegiant for a chair with a more-flat back."
Cons: "I was surprised with the carryon fee and wondered if I would have to pay fees to use the toilet. I didn't use it, so I don't know."
Cons: "Did not check in or take this flight. Trip up to NJ was so bad I could not fly back. Tried to contact company and was told they could not assist in anyway. So lost ticket cost. Live and Learn. Do not fly this line."
Pros: "Food"
Cons: "Not enough options and what was available was pricey."
Pros: "Direct flight, low price"
Cons: "Paying for a seat. Uncomfortable seats"
Pros: "didn't like anything"
Cons: "delays"
Pros: "My book"
Cons: "The seats"
Pros: "Loved their crew and the way they contacted you over the internet to remind you to check in, etc."
Cons: "NOTHING BAD TO SAY-a 3 1/2 hour flight on a comfortable, well piloted plane beats a connection from LAX that ends up being 8 hours for travel that day all hollow!"
Pros: "Flight itself was low in cost. Also, crew member on departure from Fwb was a real sweetheart. E-boarding pass was nice."
Cons: "They charged for everything! Seats, luggage and small snacks. Good thing you can bring your own."
Cons: "Arrival in Ft Lauderdale... Bags took an hour to get to carrousel. Never were posted on the information. Flight were, as expected, uncomfortable."
Pros: "Staff was extremely helpful and friendly. Plane was very clean and more spacious than any other airline coach seats. We departed on time and arrived 15 minutes early at our destination. Flight price was hundreds of dollars cheaper and the only airline which offered non-stop service from nyc to Knoxville, TN."
Cons: "Honestly i have no complaints."
Pros: "The business seats were comfortable & our service excellent"
Cons: "The changes of time and gates were disturbing."
Cons: "The food was the worst. The setup was old. The staff was indifferent"
Cons: "we had a 9 hour delay"
Cons: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
Pros: "Smooth check in was quick as well as boarding"
Cons: "Delayed because 1st attendant was not available"
Pros: "The staff and crew were excellent"
Cons: "Legroom was far too tight, by at least an inch. Entertainment such as recent movies, available on other airlines for free, was available only for pay."
Pros: "Finally getting home safe and sound."
Cons: "It was close to an 8 hour layover for a 35 minutue flight. We almost made an earlier flight that supposedly had room for our luggage but not us. So when we finally got to Pittsburgh our luggage was just sitting at the terminal unattended. Hundreds of people were delayed or had cancelled flights and it wasn't due to weather or related conditions. It was lack of planes and what appeared to be double-booked flights."
Pros: "boarding was fast, flight was on time, nice crew"
Cons: "pretty basic creature comforts, seats so so"
Pros: "We landed in NYC -- although it was first announced as Dulles."
Cons: "This flight was on Canadian Air under the auspices of United. I was not allowed into the United Club lounge despite the fact that I had business class ticket. I was informed that a business class ticket isn't sufficient for using the lounge when flying domestic. It is only good when flying international. They call that customer service. I generally avoid domestic airlines because of the customer service. The flight attendants were not happy to serve you. It's a small flight but they didn't even offer a snack -- you had to ask for it. And then they brought over a small basket with nuts, chips, candy bars, and a muffin. I took a muffin and it stuck to the roof of my mouth -- very poor quality. When I asked for a snack the flight attendant replied cocktail or soft drink never saying whether or not a snack was available.. She said this a couple of times before I could repeat that I wanted a snack to which she replied you want something to drink with that. I've been on many short flights in Asia and they will deliver a full meal and you don't have to ask for it. There was no entertainment but United did send an email explaining how I could purchase entertainment to play on my own device."
Pros: "Flight was delayed by 3 hours. Hostess was super loud repeated destination at least 100 times."
Cons: "Pilot was calm and understanding"
Cons: "The flight was delayed by five hours due to a mechanical problem with the plane. Little information was provided by United. Frustrating experience."
Pros: "Boarding was seamless"
Cons: "Plane was old and space was tight."
Pros: "The flight attendants, service and comfort were very good."
Cons: "Because of plane maintenance the flight was 4 hours late. I stood in line for two hours to get my flight changed since I missed my connection in Frankfort, and never got it changed. I got to Frankfort and stood in 3 more lines to get on standby. I’m hoping to get to Naples before the last ferry to Capri in order to make my sister’s wedding."
Pros: "Quick flight, faster than schedule. Flight attendant was good."
Cons: "Absolutely no leg room or arm space in the seats on US express jets. If the flight were longer than an hour it would make for an absolutely miserable experience."
Pros: "Short flight, quick boarding once aircraft arrived"
Cons: "Flight was late"
Pros: "Got a window seat and had an amazing crew. Everything went smoothly! Dinner and breakfast served!"
Cons: "Everything was perfect!"
Cons: "Never got the chance to make it to Norfolk with United. They would not provide us a plane same day or our money back or money for the rental car we required."
Cons: "First flight was delayed so we missed our flight. The least they could have done was given us a pass to the lounge to relax considering we came in on a red eye or a lunch voucher. The staff was a bit rude."
Pros: "All of it was good."
Cons: "Nothing."
Cons: "2 short a trip to serve food"
Cons: "The prior flight was delayed because after taxing, a crew wanted to remove an uncooperative passenger and went back to the gait. Subsequently, we arrived in Washington DC with only a few minutes before our next flight Albany was scheduled to leave. Because we had to do check our carry-on bags, we were 5 minutes later to the gait where the airline refused to wait for us to board although another passenger who did not have to wait for her bag was able to board the flight Albany. We therefore had to take a shuttle to Reagan international Airport, fly on a different airline to Hartford Connecticut, rent a car and drive 2 hours to finally reach our destination in Albany."
Pros: "I was able to leave Burlington before the storm."
Cons: "When you travel the friendly skies, it is a cattle call. Travel is just not fun via any of the airlines. My experience was decent and that is all that I can say."
Pros: "It was hot...the whole flight"
Cons: "Hot hot hot"
Pros: "Pilot candor"
Cons: "In flight service"
Pros: "No delay, friendly crew"
Cons: "The flight attendant forgot to serve me."
Pros: "The flight was smooth and staff was courteous."
Cons: "Temp inside plane was freezing cold. Pilot was asked 3 times to adjust. People were bundled up, hugging themselves and had blankets over their heads to try to stay warm. After third request to pilot, the temperature was set to so hot people were sweating and complaining. Typical United Airlines crew who think they are driving a cattle car"
Cons: "- The flight out of IAD was overbooked and left late. - My hand luggage was taken from me with promise of delivery at final destination - Staff in EWR was unhelpful and just short of rude - My luggage did not make the connection at EWR - There was no United staff in PoS to take my report of lost luggage -"
Cons: "Extremely noisy inside the smaller jets. Can't hear anyone or anything."
Pros: "On time flight. And the upgrade was wonderful"
Pros: "No delays, everything went smooth"
Cons: "Wifi barely worked even after i paid"
Pros: "I liked that I finally made it home despite all the drama."
Cons: "I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen."
Pros: "The seats were extra comfy & roomy."
Cons: "I was connected to the free inflight wifi but couldn't get any movies to actually load."
Pros: "The personal are very amability"
Cons: "There was a delay after boarding / door closing. We just sat at the gate without explanation so we arrived late in Boston. I assume we were held for some reason by the tower but an update from the pilot would have been nice."
Pros: "Short flight so no need for food or entertainment, but the roomy seats were amazing after a long day of flying"
Pros: "One of the friendliest and most customer friendly flights I've had in a long time."
Pros: "Flight attendant was extraordinarily kind, especially for the couple sitting next to me with their adorable 7-week old baby."
Pros: "Meals, for a coach ticket, were surprisingly good."
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Pros: "Short flight, the express plane had more leg room than the regular plane."
Cons: "VERY DISORGANIZED in Dulles. Flight was delayed because we were waiting for a pilot?? Then one happens to show up? Sounded a little sketchy..."
Pros: "We arrived 10 minutes early which allowed me to catch connecting ground transport"
Cons: "4 hr delay on the flight, terrible experience never flying with United again."
Cons: "Flight was canceled and United offered no reasonable options for returning home that evening."
Pros: "The flight was relaxing and easy"
Cons: "Entertainment"
Pros: "The crew was great. In a good mood and accommodated my requests. (For complimentary water and a trading card to remember my trip)"
Cons: "Seat was awfully uncomfortable. I’m only a slim built 5’9” woman and my knees were indenting the next seatback. And the aisle was too busy for me but that could have been fixed with paying for a window. I do not recommend flying in these economy seats for any longer than 2.5 hours."
Pros: "Crew was good."
Cons: "They kept texting that there was a one hour delay...then another and another.. they just should have told us there was a four hour delay from the beginning !"
Pros: "Fast for boarding"
Cons: "Bumpy but that’s not the fault of the airline"
Cons: "No beverage service, uncomfortable seats, little legroom for average fit couple and difficult to be comfortable."
Pros: "great flight crew the crew on the flight out to Denver was funny and kept even the safety instructions entertaining"
Cons: "no complaints"
Pros: "Cheap fare, clean plane. Check-in agent was extremely nice and worked to fix our precheck issues."
Cons: "Rude crew from gate to landing. Also saw the gate agent try to get $100 cash from young female for oversized carry-on which was clearly within proper size. Brought young female to tears. Pilot was notified and stopped discussion."
Pros: "Was comfortable . Delayed 2 hours"
Cons: "Paying for luggage. Waiting almost 30 min before any crew was there to check us in."
Cons: "Additional fees for bags, seat, etc. also....delays on n k mc"
Cons: "Missed my flight after trying to check-in online multiple times. I was then told by an attendant with a half hour remaining before my flight that the computers were shut down and unable to check-in? The flight barely started boarding before then and your policy states that shouldn't happen until 10-15 minutes before takeoff?!?!?!?! I will be calling to notify you of my experience and try to figure out how to offset the nearly $500 I lost in buying another last minute ticket."
Pros: "Efficient, expedient in terms of checking in and boarding"
Cons: "Although I knew about the charges for carry-on luggage. I was surprised that some people were able to bring oversized bags unto the overhead bins. Those bags should have been checked. And some people had more than one on board bag. They had backpacks, handbags and plastic bags. customer service of crew was inconsistent. Some crew were professional other crew were hurrying, and stressed, others acted silly and tried to clown around. This is not a big deal just an observation. The seats should recline"
Pros: "The crew was fine. The plane was clean."
Cons: "When I booked the flight I was not given a chance to choose my seats and was charged $16 a seat when I checked in. It took 45 minutes to get my luggage after my flight! Didn't appreciate them trying to get me to sign up for credit card on the flight!"
Cons: "Seats are two small and hard as rocks Overcrowded flights small isles.... very cloisterphobic feeling."
Pros: "Can't beat the price."
Cons: "The mini tray tables were disappointing. Can't fit much on them."
Pros: "I liked that the crew was very active in helping everyone who boarded the flight."
Cons: "I hated paying an extra $40 for my carry on. Comfort wasn't so great, but it was alright."
Pros: "Friendly staff."
Cons: "Seats don't recline, and the tray tables are a little bigger then the boarding pass. Fine for a short flight but not a cross country one."
Pros: "The staff was funny and created a light-hearted and relaxed atmosphere. The flight overall was comfortable and the plane was nice."
Cons: "Paid for the flight initially. Thought it was a great rate. As it came closer to my trip all these hidden fees such as paying for the seats, paying for carryons began to appear, which was very inconvenient and unusual for a flight."
Pros: "Going PIT to DEN took over 3 AND 1/2 HOURS longer than scheduled. Two hour delay initially for which we were not notified by phone, text, or e-mail. Then delay leaving ground and about 30 minutes on ground awaiting a free gate. Whew, we were off plane and it took over one hour for baggage to get to baggage claim. Flight DEN returning to PIT timely."
Pros: "Extra charges are outrageous!!"
Pros: "The fare is low but they charge for seats baggage drinks Ends up being more than all the other airlines"
Pros: "price was excellent"
Cons: "seats very uncomfortable charges for everything-checked bags/carry on bags/seat assignments/beverages/snacks"
Pros: "We landed!"
Cons: "Flight was delayed, didnt give the passengers fast enough information, flight crew was later then that."
Cons: "Charged for carry on OR checked baggage. Was not stated when ticket purchased."
Cons: "After purchasing my tickets, I got hit with an additional $138 charge for fees and a carry-on bag. Very disappointed"
Pros: "I liked leaving the plane because it meant the flight was over. Frontier is the worst"
Cons: "Frontier is, by far the worst airline I have ever flown on."
Cons: "I was unable to use one of my flights due to work, so I was forced to have to purchase a new flight instead of move my already bought flight 2 days.. very very annoyed. I payed 150 to have an empty seat on the plane. Thanks.."
Cons: "Had to postpone my travel because of a medical emergency with my daughter and Frontier is not giving me a refund even after I completed the form and submitted documentation. They ended up selling my seat to someone else cause the plane was full. Corporate greed at its worst victimizing the consumer once again. Sad."
Pros: "Straight thru flight. Lots of leg room. Good customer service"
Cons: "Paying for bags"
Pros: "Got us from A to B. No perks."
Cons: "The seats were not comfortable"
Pros: "On time. Crew friendly"
Cons: "Seats on the plane were ridiculous. Never Sat in a more uncomfortable airline seat. So thin and crammed together."
Pros: "All in order. The price is right."
Cons: "Late take off by 18 min."
Cons: "The crew was fine however there was only one counter rep and no kiosks to check in 100 people. It took forever. Although it was a reasonably priced flight, the fact that you charged for everything else ($30 for carry on and $60 at the gate, water, ....) is simply disgusting!!!!! Boarding and seat assignment were confusing, and the seats were small and cramped. I doubt I will ever use Frontier again. Get your act together or you won't be around for long."
Cons: "Charged for EVERYTHING, including a carry on bag."
Pros: "Everyone was nice and polite from Frontier."
Cons: "A lot of turbulence on both flights when landing. Small plane problems?"
Cons: "The airline lost my luggage"
Cons: "Comfort seats were not very comfortable"
Pros: "The price of the tickets. The crew on the flight was very nice."
Cons: "Cost of food. Seats had room but you might as well sat on a board. The cheap seats were offset by having to pay for a carry on and pay for food."
Pros: "Cost"
Cons: "Hidden costs"
Pros: "After many hours without any answers for the delays, they gave us a $10 voucher for lunch. 5 hour delay on a Sunday, do the math."
Cons: "They gave our plane to any earlier flight scheduled to go to Cancun, then ours had to much fuel, therefore to much weight. How would you rate this domino effect of ignorance in planning on Frontiers side."
Pros: "Cheap flight"
Cons: "Hard seats, didn't tell you in advance would not get food unless purchased on the plane."
Pros: "Very professional"
Cons: "Paying extra for baggage."
Cons: "We boarded an hour late on the return trip. We were never informed that there was going to be a delay,"
Cons: "Hard tight seats. Extra fees for seats and baggage. Not a bargain"
Pros: "Easy to get on and off plane since fewer people brought carry-on luggage. The staff was also extremely friendly. The plan was clean and comfortable."
Cons: "No complaints."
Pros: "Low-cost Good legroom (Emergency row) Good crew and service Ontime departure, before time arrival"
Pros: "On time, flight was good"
Cons: "Seats and leg room are terrible, especially on a long flight."
Pros: "Nothing"
Cons: "They left some poor lady at her gate for over 40 minutes. They are more concerned about charging fees to passengers. This employee of frontier went down a list of fees to clear me. I felt like this is the worst airline I have ever been on. I told them I would never fly their airline again and they did not care. I would love to see how long they last."
Pros: "The crew was friendly."
Cons: "How the airline charges 35 for the first bag, 40 for the next and 80 for the next. That's crazy! I didn't like the boarding process. It was very disorganized. There were people in other people seats and im the only one who moved to a different seat! And complementary drinks arent even offered, you have to pay for EVERYTHING. Also, the flight attendants were pushing the credit card on people. If someone wanted the credit card, then would get it themselves. I've flown with alot of airlines, but this is the worst I've ever flown."