Pros: "Flight is on time."
Cons: "request social distancing and open center seats."
Cons: "Flight attendants talked too much"
Cons: "Crew did not ensure passengers unloaded row by row and just allowed members in the back to attempt to rush past front row passengers"
Cons: "Enforcement of face nasks"
Cons: "I got the whole row to myself!"
Pros: "This was the least comfortable seating experience I have ever had. The legroom was tight and the seat was very uncomfortable."
Cons: "Humor doesn't cover the corporate decision to operate a cattle-car."
Cons: "WiFi struggles to work. Had to be rest numerous times."
Cons: "No drink services offered due to turbulence."
Pros: "We didn’t crash"
Cons: "Faster aircraft"
Pros: "THE COMPANY THAT FILLS THE PLANE WITH FUEL OVERFILLED THE RIGHT WING SO WE HAD TO SIT FOR 45 MINUTES WHILE THE FUEL EQUALIZED . AND THEN THE FLIGHT TOOK LONGER ... AND IM GUESSING BECAUSE WE HAD TO BURN OFF THE EXTRA FUEL IN THE TANKS SO WE FLEW UP AND DOWN THE COAST AND THEN FINALLY INLAND TO LAND"
Cons: "NOTHING TERRIBLE FLIGHT"
Pros: "They cancelled my flight twice never gonna use this airline again"
Cons: "They cancelled my flight twice never gonna use this airline again"
Pros: "Service and personnel"
Cons: "No entertainment/no WiFi"
Pros: "Smooth flight. Very personable flight attendants"
Cons: "Plane ac was not working... seats extremely thin hard for little by rides"
Pros: "Staff were friendly and accommodating with the short flight. They were also efficient in getting everyone on the plane."
Cons: "When a plane is on time but waiting for another plane to leave the gate that is late. As to not delay the next flight you may want to change Gates of that on time flight. Flight was also uncomfortably warm."
Pros: "The flight was delayed due to a problem on the jetway. We still got there on time. The landing was a bit bumpy, but otherwise good flight."
Pros: "Everything was great"
Pros: "Smooth flight"
Cons: "They didn’t notify us that our flight was delayed or when we would arrive"
Cons: "Stewardesses were not friendly. I had to request several times juice to drink as they missed serving my row and the one in front of me."
Cons: "Inattentive stewardesses...had to ask for a bag of peanuts as they skipped my row along with one in front of me. No smiles on the faces of several stewardesses."
Pros: "Safe and timely"
Cons: "Took long time for takeoff"
Pros: "Friendly staff! Got to Atlanta early too!"
Pros: "- Price - Southwest crew is always friendly and fun - Seats are comfy, and you get a free drink + snackies"
Cons: "- My particular flight was delayed 40 minutes because two passengers got on the wrong plane. One plane going to OC, one to LA, and each plane had a passenger for the opposite destination. I don't know how it happened, but basically, two planes had to go back to the gate to switch one passenger in each plane, and then RE-DO all the safety announcements etc. I guess it is protocol, but it was really annoying."
Pros: "I suppose we prioritized safety."
Cons: "We were very late because the crew had to ask for everyone on board's ID and names. It seems there may have been a security issue, but it wasn't clear what was happening. Folks missed or nearly missed connections - clearer communication could have helped."
Pros: "flight attendants are great....the direct tv link is pretty good"
Cons: "late notice that flight would be late...uggh....business suffers"
Pros: "apple juice for the kids"
Cons: "on a clear day from SFO, was delayed about 90 min. They said we're down to one runway with in and out flights."
Pros: "I liked that they carried Dr. Pepper. I liked the different options for connecting to WiFi they offered."
Cons: "The staff were not really engaging. The snacks were very small as the soda portions."
Pros: "Friendly communicative crew."
Cons: "Everybody hates peanuts. Please consider providing outlets at the seats so we can charge our devices, and little tvs on the backs of the seats. As-is, $8 for internet on a short flight is dumb and my phone can't last very long playing media anyways."
Pros: "Southwest is efficient in boarding and seems to be on time always"
Cons: "It has been brutally hot lately in Orange County and the Sacramento area. Yet, even opening the a/c air vent fully did not produce any air flow. I was hot and sweaty the entire flight, both to and from Sacramento."
Cons: "No beverage service with flight, wait at gate upon arrival for other plane, and lack of air flow in cabin/warm."
Pros: "The cookies are good?"
Cons: "Horrible flight. On one of the newer planes (trays in arm rests) A 'customer of size' came in on the tail end of boarding and was seated next to me. The problem is that on bulkhead seating, the arm rests don't move up so it looks like they're sitting ON the armrests which means I'm leaning into the aisle and the person by the window is squeezed. However, other seats (middle) exist and no accommodation is made. There's also a policy that a COS procure an extra seat, for their comfort and comfort of others. Guess not, and when pointed out, the FA shrugged and asked if I want to move. Sorry, but I bought business select because I wanted a certain seat (get off fast, aisle, leg room). So instead of recognizing the policy, instead of making sure the COS is in a comfortable seat, instead of asking someone else to move where the armrests can be lifted, etc. She gets to sit nearly on the arm rests and negatively impact (aka wrecked) the flight of two business select customers (A4 and A2) Really?!?"
Pros: "There was a mechanical delay which was not communicated while waiting to board, just changes in departure time . Plane was boarded and then a paperwork delay . At this point the dewlaybexceeded 2 hours with no accommodation from the airline. Then a medical emergency resulting in additional delay and then more paperwork. After pulling away from gate, had to return to secure fuel tank cap, which was not don correctly during mechanical repairs, and then more paperwork. Total delay was 3 hour 40 minutes with no accommodation from Southwest."
Cons: "Poor communication"
Cons: "Everything was great"
Cons: "Flight was delayed. On arrival we had to wait again before approaching the gate."
Pros: "Southwest know how to make travel easy and painless"
Cons: "DELAYED 4 HOURS..COMMON Was travelling with my 86 yr old mom!!!"
Cons: "Baggage recheck and having to go through security against n was not good."
Pros: "I really enjoy the playful approach to interacting with customers. Flying is already stressful given the seating size, the potential for delays, and the cost. The concept that allows you to sit where you like is really nice. Next to the playful, friendly approach to interactions, the ability to choose seating is my second favorite. No games with baggage pricing is refreshing."
Cons: "Nothing specific to southwest, but it would be great if seats were designed so that reclining them would not encroach on the passenger behind it. Things are just too small."
Pros: "Our flight attendants were great and funny."
Pros: "First trip on Southwest Airlines tgey did very good"
Cons: "The flight attendant on the the trip to come back home"
Pros: "Seats were comfortable"
Cons: "Crew was very rude to several passengers - pulled my husband aside to random secondary screening, told him he'd receive priority seating then started boarding the plane without anyone checking his bags. Then flight attendant gave me grief for saving him a seat next to me. Flight delayed with no info being provided and 3 different delay times displayed between Southwest Airlines app, airport departure board, and southwest website"
Pros: "No surprises."
Cons: "No empty seats."
Pros: "The crew was super friendly. Flight was on time and landed early. Flying while the sunset is happening is amazing... nature's entertainment"
Pros: "The flight attendant was so amazing and observant that she noticed myself and classmates all wearing our alma maters sweatshirt and gave us the loveliest a shout out!! We were headed for our college reunion and had unintentionally been on the same flight. That was so much fun!!"
Cons: "Free headphones"
Pros: "Seat comfortable. Appreciated the amount of space beneath seat in front of me. Made storing my personal item easy and I had enough leg rpm; didn’t feel cramped. Crew was. Professional and informative."
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Pros: "Makeup was on point!"
Pros: "Seats were great."
Cons: "Food was less than acceptable. Service could have been better."
Cons: "Small plane, fully booked so they made me check my carry on. No one really seemed like they liked their job with the exception of the woman boarding us."
Pros: "Great crew and snacks"
Cons: "No problems at all but flight was rerouted to San Jose"
Pros: "Features was nice crew was great"
Cons: "Could have been on time"
Pros: "The crew was very good, caring and concerned."
Cons: "I don't think anything, this was another amazing flight with Alasks"
Cons: "More plentiful food selections? Everything served had dairy which I can’t do."
Pros: "Over all quick experience"
Cons: "Don’t really lnow"
Pros: "Short boarding, extra seat, arrived early"
Pros: "Modernized flight, no delays, military member service"
Pros: "Nice seats. Good crew"
Cons: "Tell us it's in terminal 1. We already had to go back and forth through terminal 2 from checkin on one side, back up escalater to other side, then back to check-in side through security. I had to drag my checking bag since you have an extra small check-in size, so my roller stayed home. Then once upstairs it's 1/2 mi through the terminal back to 1. I would have picked up a bag mover if I had any idea. Since I did check-in on line, I could have gone directly in terminal 1 if I was told. I also would have missed my flight if I hadn't come early to the airport."
Pros: "There was plenty of legroom, cabin crew came often for drinks, snacks and trash, power outlets easy to access (below tray table)."
Pros: "Every aspect of the trip was above our expectations, comfortable seats, delightful staff, good food and on time service."
Pros: "Crew was very polite and accommodating."
Cons: "Seats and aisles are ridiculously close together and chlostophobic. I was in an aisle seat and was constantly being bumped by the carts, crew and passengers even though I had my arms within my seat area."
Pros: "- Good service once we were on the plane - Free wifi for texting - Inexpensive since Southwest got more pricey"
Cons: "- Flight was an hour late - instead of being honest about the delay it was like "Just another 15 min... we'll be ready to board shortly..." - The gate was SO FAR from the plane. We were in the shuttle bus for like, 10 minutes. WTF?"
Cons: "Sony handycam and cables were stolen out of my carry-on suitcase during TSA screening. on Sept. 29th, about 8:00 - 8:30 time frame. This was to be used for my Dad's full honors funeral service at Arlington Cemetery on Oct. 1. I had gone through Alaska Airline check in, then to TSA screening where the crime took place."
Pros: "The plane was on-time. Boarding was easy. Flight attendants were very helpful. They helped passengers get to their seats, find places for their luggage. Entertainment options were good. Bags arrived within a reasonable amount of time"
Cons: "I wish they would provide more food options or at least stock a few more of the ones they have. The fruit and cheese tray sells out early making it a long flight without real food. I don’t consider chips and cookies lunch food."
Pros: "One beverage cart pass during a very long flight. No food available unless preordered. Not even the obligatory mini pretzels."
Pros: "The flight attendants were very friendly and attentive. The Red system makes the flight much easier. It has entertainment, you can order your food and keep track of the flight stats"
Cons: "The plane had problems delaying the flight by 3hrs. Alaska really should change how they load the plane. After all the special people (first class, mvps, etc.) then passengers without carryons then people with carryons. This would speed up the process and keep people from getting stuck behind people who are messing with their bags."
Pros: "The Service was AMAZING!!!. I will ALWAYS continue to Fly Alaskan Airlines."
Cons: "Crowded plane TBH lmao...But overall thal I can REALLY complain about."
Pros: "Marissa was fantastic..! Great everything..!"
Pros: "Room on the plane so I could spread out a bit-not filled in my room. Free Gogo WiFi ."
Cons: "Everything was great"
Pros: "I have been flying for many years, and must admit that the flight cabin crew was incredible. Professional, attentive and on their feet for 95 % of the time. Thank you"
Pros: "Very pleasant flight attendants."
Pros: "The burger was decent.. crew was efficient helpful if humorless, it arrived pretty much on time."
Cons: "Somewhat disorganized on the ground in Puerto Vallarta."
Cons: "No entertainment on board"
Cons: "I called and wanted exchange my flight purchase for a credit for another flight as I had gone into the hospital the day before and received a doctors note regarding an infection of the ear and I was instructed by my physician to be weary of flying immediately and I have the note from my physician to provide if necessary. After speaking with multiple people they said they do not have a medical clause and I could not get my money back or even a credit to reschedule a flight."
Pros: "boarding, staff"
Cons: "all good"
Pros: "The people who work for Alaska Airlines"
Cons: "I had a carry-on suitcase, but it wouldn't fit. It had to be checked, which was what I was trying to avoid."
Pros: "On time and efficient service, Alaska made the entire journey easy and terrific. I will continue to use this airline it is a mile above the rest."
Pros: "The service was fine."
Cons: "On the airline website it said that flights to OC flew out of the international terminal but they don't. Then the flight took off 1/2 hour late at least."
Pros: "The crew were even more friendly and chatted with me, the flight was more empty so I had an entire row to myself and was able to sit near the lavatory. I was ablessed to watch "Hidden Figures" during the flight, a movie I had been anxious to watch but had not had the time. And the coffee was delicious! Whenever I make my own travel arrangements I always fly with Alaska!"
Cons: "Bit of a bumpy ride due to some turbulence, however that cannot be helped."
Pros: "Nice flight attendants, and the flight on the way home was not overbooked, which was lovely!"
Cons: "One flight attendant told me not to pack my bag so much if I wanted to take it on the plane, and I had to check it at the gate. Once on board, there were bigger suitcases than mine on board. I was happy to do what they said, but it would be nice if they were more consistent about the bag sizes. I didn't have this problem on the way back to Seattle though."
Pros: "Very delayed flight and bags late"
Pros: "Up graded to business and it made all the difference in the world. I was not looking forward to the trip and thoroughly enjoyed it."
Cons: "Ok, crew was ok, we arrived an hour early. Everything else was terrible to bad. No food in 6 hr flight?! Given a single tiny bite sized cookie, and only 2 small glasses of water, soda or juice. I'm a tall size 0, who still found the seats uncomfortably tight. WIFI was not included. We had to pay & pre load their app before the flight. Costumer service gets 2 out of 5 rating, giving 1 for showing up 2 for being dolled up"
Pros: "on time"
Cons: "did not supply pens to fill out the US custom form and they don't ask if you need one, I never carry a pen on me"
Pros: "On time. Big space. Friendly attendance"
Pros: "Friendly crew, quick loading."
Cons: "Seats keep getting tighter and shared armrests are difficult with adults sitting next to each other. Very slow unloading. Too many people using overheads since you started charging for checked luggage."
Pros: "Courteous staff"
Cons: "Outdated plane"
Pros: "Crew from Washington to Cancún were extremely rude"
Pros: "Customer service as always"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Cons: "Filthy plane, and delayed too long"
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "Yes, . Amazing crew Seat was comfortable."
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Cons: "The comfort seats are not that comfortable"
Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Cons: "Delay after landing"
Pros: "Food and entertainment not applicable"
Cons: "Seats very tight!"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "Clean bathrooms and great refreshment choices"
Pros: "Flight attendant was great!"
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Pros: "Again, a quick and easy connector and flight homeward."
Cons: "Not applicable."
Pros: "The service was good"
Cons: "The flight was very rough on landing"
Cons: "luggage did not arrive same time with me and not the same airport"
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "Comfortable seats in coach Good snacks Friendly crew"
Cons: "Delayed two hours"
Pros: "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "Yet one more trip that reminds me why I refuse to fly any other airline than Delta. (I fly every week for work.) Top-rate LA crew, flights always departs on time, early to destination more than half the time. Comfortable seats, upgraded to Delta Comfort today. Gate agent was friendly, helpful and joking with passengers. Made it seem like we were all going on an adventure. Kudos to Delta all around!!"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Cons: "paying extra for leg room and checked bags"
Pros: "With the free entertainment, the time just flew by. From the time we left MSP to the time we landed, everything went smoothly"
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Pros: "Overall great experience"
Cons: "Being scammed by the Chinese, China Southern"
Cons: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "Overall very good flight!"
Cons: "Nothing much!"
Pros: "Crew was great seats like always aren’t comfy"
Cons: "Better seats"
Pros: "Flight diverted. Poor communication"
Cons: "Realistically explain options of what may happen due to weather issues"
Pros: "Flight was mostly empty and it’s a short trip."
Cons: "Everything AA did nothing right."
Cons: "more room, better boarding procedure, on time take off"
Pros: "Crew was excellent and the flight was ahead of schedule."
Pros: "Was not long enough"
Pros: "Quick flight with no delays"
Cons: "Cramped seating."
Cons: "Landing was rough."
Cons: "Wi-Fi was spotty."
Pros: "Nice seats with plenty of leg room. Friendly crew. Smooth flight."
Pros: "People were friendly"
Cons: "Broke arm off wheelchair"
Cons: "Flight delayed and bot enough overhead space."
Cons: "Tecnical problems dellay no good american arlines i dont recomended"
Cons: "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."
Cons: "The food choices were terrible"
Pros: "Pleasant service ; courteous team"
Cons: "Flight delayed"
Pros: "Flt attendent was really nice, friendly, courteous"
Cons: "Flt not on time. A/C did not work properly."
Cons: "Horribly bumpy the whole time, no drink service because it was so shaky"
Cons: "There was no one at the ticket kiosk located by TSA and no sign that said they would be back or to go to another booth. After waiting 10 minutes I️ went upstairs and found a chaotic mass of people checking in at the actual open kiosk. The check in process was not clearly defined and even after spending 30 minutes checking a bag I️ still had to care my checked bag down to another TSA check line. In their boarding area there were minimal phone chargers. The plane was small and no leg room and a rigid uncomfortable seat. Also the flight was at night and they kept the cabin lights on. That was super frustrating to an exhausted traveler who was trying to sleep."
Pros: "Smooth flight with great service."
Pros: "boarding process was efficient and the seats on this aircraft seemed a bit more comfortable"
Cons: "lack of in-seat video and no free wi-fi and no power connections"
Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("
Pros: "On time, good service."
Cons: "Lost my luggage and flight delayed"
Pros: "We did eventually reach our destination safe and sound"
Cons: "In flight service on AA was very disappointing. This was a cross-country flight of 5 hours at the dinner hour. The plane was full [ as usual these days ] seat space was tight [ as usual these days ], but cabin service was practically invisible. The two stewards made one pass with the beverage cart, and that was it for the duration!! On a five hour flight!! When I went back for a beverage, the stewards were chatting at the rear compartment. This was the poorest American Airlines service that I have experienced in fifty years. I will avoid them in the future. Don"
Cons: "Lost connection"
Pros: "There was a TV. Crew was friendly and professional."
Cons: "We boarded, sat on the plane for a while, backed up from the gate, then sat for a while longer. 3 hours later, we had to go back to the gate because we reached the legal limit they can hold us on the plane on the tarmac. Another hour and a half or so later, we finally took off for JFK. We missed our first connecting flight and the second connecting flight I was able to rebook."
Cons: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
Pros: "Rapid boarding. On time performance. Plane was reasonably clean."
Cons: "Seats were tight but OK for a 3 hr flight. AA allows first passengers to carry excessive carry-on forcing later boarding passengers to check everything."
Cons: "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
Cons: "Both flights, to and from around had to go search for my baggage and on the return flight I even had to go to a different terminal. The service is unacceptable. I will never fly with AA again."
Pros: "The entertainment selection was wonderful."
Cons: "The flight left on time but arrived late by at least 1/2 hour. I am small but the seat was narrow: my neighbors kept on hitting me when they moved. And I think it is terrible to have to pay to reserve almost any seats except for the middle seats."
Cons: "My flight was changed to later time; however I didn't receive any notification. Flight was later and didn't get seat I requested on original flight."
Cons: "No entertainment, ran out of meals by the time they got to the back of the plane."
Pros: "Good flight."
Cons: "A little crowded"
Cons: "America Airlines...worst service and just a horrible experience"
Cons: "Having to check my carry on bag. Brought only a carry on to avoid baggage claim, but was forced to check it anyway. There is NO organization to the boarding process, so in the free-for-all at boarding, people in any boarding group are let through with WAY MORE than 1 carry on and 1 personal item, leaving no room for my bag and I was in group 2 (not sure how many groups there are). Horrible disorganization at boarding. Board from back to front for goodness sake...its common sense."
Pros: "All aspects of flight were perfect. Couldn't ask for anything more."
Cons: "Everything was perfect."
Pros: "Quick, efficient flight"
Cons: "Packed light with no toiletries in our carry on to avoid having to go to baggage claim. They announced anyone in groups 3 or 4 had to check their bags. We checked our bag, boarded the plane, and there was PLENTY of overhead space. Wasted 35 minutes at baggage claim."
Cons: "We were never offered our drink or snack. Then the male attendant called my wife "sir" when asking her to put up the tray table"
Cons: "I don't think any sanitization took place in between the people who rushed off the plane and when my flight boarded."
Pros: "Employees from the gate agent up to and including the flight attendants we are very accommodating and helpful!"
Cons: "Was surprised to see 0 social distancing in the plane. It was packed and not everyone had masks. Should be mandatory."
Pros: "The gate crew was absolutely wonderful. They made the delay bearable. The were very entertaining and friendly."
Cons: "The delay. Couldn’t be helped, but still annoying."
Pros: "the non-stop flight works very well. lay overs are never welcomed, but tolerated because they need to be"
Cons: "hard to think of anything"
Pros: "Punta Gorda was not over-busy. So the hassle level of the pre--flight experience was way down from the norm nowadays. The flight was on time, and only mostly full, not crowded."
Cons: "Not even water free infliight is a tad chintzy. Allegiant is not responsible for this, but the seat belt sign was on most of the time. I counld wish for better weather enroute. On arrival at ALB there was not video display announcing the belt numbers fror different arriving flights. One had to just drift from belt to belt"
Pros: "We had a really nice crew."
Pros: "Space Seating Hospitality"
Cons: "Maybe complementary snacks"
Pros: "Cheap and direct no frills"
Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"
Pros: "Flight attendants were very kind, attentive and caring. There was a special needs girl in the same row as me that was by herself and they were always making sure she was okay and comfortable as well as the rest of the plane."
Pros: "The crew were very friendly."
Cons: "the seats were pretty uncomfortable, that was my main problem with the flight."
Cons: "Unclear pricing for carry on bag, could have saved $30 by paying at the ticket counter (even though I was sent an eticket and boarding pass); got stuck paying $50 at the gate."
Pros: "The plane was clean and crew was very friendly."
Cons: "Delayed departure with no explanation. Other passengers clogged up the overhead bins with small bags, purses and containers of to-go food. Causing me to place my carry on in an overhead bin multiple aisles behind my seat which made for a cluster trying to board and de board."
Cons: "Everything went quickly and smoothly. Great flight; even the weather was less turbulent than expected."
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Cons: "Extra charges for everything! Asked flight attendants for a cup of water as I was not feeling well and was told I could buy some water. I was also told my carry on was too big when it clearly fit in the container at the check in process."
Cons: "Fight was changed then late"
Pros: "Price and direct flights to popular destinations."
Cons: "No frills. Charging $5 for a printed boarding pass seems a bit excessive"
Cons: "This was the first flight if the day and the plane floors were fithly. It look as though they have not been vacuumed in a few days!!!"
Cons: "The seats were a bit cramped but I suppose most are these days"
Cons: "Lousy airline. Left gate late and unfriendly crew. Wanted to charge me for carry on."
Pros: "We were delayed on takeoff, but pilot made up a lot of the time I. air"
Pros: "The pilot landed smooth."
Cons: "We were boarded and waiting on the stuffy hot plane with no air. The seats were so small and tight and then we had to get off the plane and take all of our belongings and waited another 3 hours to get back on the plane after they had told us something was wrong with the plane. It was a horrible experience. And we received nothing for the inconvenience when I had to cancel my work day so I had no compensation and lost clients because of cancelling last minute on them."
Cons: "Ground personnel"
Cons: "parking my car 2 weeks in Asheville Long term was $96. I should have gone to Charlotte, parked at my friend's house and paid AA the same rate for a nicer seat and cabin leg room. a la carte pricing ran my bill up even with NO checked luggage. Asheville doesn't have a shuttle service for the long-term parking."
Pros: "Front seat leg room"
Cons: "No WIFI."
Pros: "Direct flight to my Destination"
Cons: "Rental car I paid for on Allegiant website didn't include $50 in airport and sales taxes making it look like the Allegiant rentals were about the same as renting directly from rental car companies. Problem is that Allegiant didn't include taxes in the quote or amount I paid online. Surprise when I got to my destination and was told it would be $50 more. Alamo agent said I wasn't the first person to have that problem. Then on return my bag was damaged and was told I could place a claim at the ticket counter. It would have been helpful to have an agent there or a way to contact an agent. No such luck. After bag charges, poor service and hidden fees Allegiant isn't really a great deal."
Pros: "On the way there and back the staff was friendly, the flight was smooth and and overall everything was just great. This was my first time flying with Allegiant and I will definitely do it again."
Pros: "2 hours and one flight. Done!"
Cons: "No entertainment"
Pros: "Great price. Direct route. Friendly gate staff and flight crew. On time (actually early) departure and arrival."
Cons: "Flip side of departing early is they closed boarding over 30 minutes before scheduled departure (nearly missed flight)."
Pros: "Didn't mind paying for bags, seat, snacks, drinks,.....but a 10hour delay!!!! UNEXCEPTABLE Will NEVER use this airline again!!!"
Cons: "10hour delay!!! No weather problem.."
Pros: "I arrived safely Tommy Destination"
Cons: "It was so hot boarding and unloading. There was no air. Staff was curt and not very friendly as of assistance."
Cons: "Did not purchase any food and there was no entertainment offered"
Cons: "Flight was delayed almost 3 hours and the plane itself was noisy."
Pros: "Flew 2 different legs with Allegiant, both of which were delayed for maintenance stuff. 2nd leg, we sat in the plane for an hour waiting for a maintenance guy, so my wife went to the bathroom. No toilet paper! When my wife asked about it, she was told "we won't be getting toilet paper for this flight." Inexpensive is one thing, but...dear lord!"
Pros: "Very nice flight attendants."
Cons: "45 minute delay my 1st flight and a 2 hour delay on the 2nd. It's become so late so consistently that I don't even bother to arrive early anymore."
Pros: "The idea of a more competitive airfare. New South terminal in Austin is nice. Parking is cheaper. Food truck and outdoor seating are nice."
Cons: "No wifi. No entertainment options. You have to pay for snacks and regular drinks- even water."
Pros: "The food vouchers for 5 hour wait and water/beverages available. Liked alligent app for boarding pass available without printing."
Cons: "The 5 hour wait while the plane was worked on was unexpected. Not a lot of extra space for a near 6 hour flight. Seats do NOT recline at all. The other plane they boarded us on smelled like dirty shoes or diaper."
Cons: "Four hour delay and charging for on flight drinks including water"
Pros: "That fact that they did not suply even one free bottle or cup of water is awful. I was very thirsty but did not get a drink because they chaged $2.00 for one bottle of water, and the is just plain wrong."
Pros: "the fare"
Cons: "the service - departure gates completely understaffed, no allegiant gate agent or staff in sight, only subcontractors and 2 that had to run 4 gates. Flight itself was fine."
Pros: "The fight"
Pros: "Nothing about it at all"
Cons: "I didn't like the turbalance on the plane I didn't like the service check in line Need more people helping in the airport"
Cons: "That you charge for every little thing...surprised you don't charge to use the bathrooms. Don't appreciate having to be your clean up crew either."
Pros: "Great price"
Cons: "Bad comfort, I'll pay more next time for better comfort."