Pros: "The crew was great. The pilots too."
Cons: "The audio and video at my seat did not work correctly."
Pros: "Delayed boarding but made up for lost time in the air"
Cons: "Delayed boarding"
Pros: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Cons: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Pros: "Seat was hard, not much foot space"
Cons: "My wife and Iasked for a snack, it was never delivered"
Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."
Cons: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Cons: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"
Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"
Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."
Cons: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
Pros: "Boarding was easy and the flight was comfortable."
Cons: "The upcharges for carry on and a “seat fee”. My flight costed $100 extra!"
Cons: "We were directed to one baggage claim area and after 15 min of waiting, found that all our flights' bags were on another carousell. No one told us."
Cons: "Use to love this airline now I only take it when I need to since we are now charged for every little thing, carry on, online check in, pick your seat, you don’t even get a little snack of pretzels anymore, only get to buy a snack for 5x more than what they actually cost. No thanks. Never again."
Cons: "Cramped seating. I didn't get a seat, for reasons I didn't understand, until right before boarding. On takeoff there was a loud rumbling sound that sounded like a malfunctio, which was scary. The crew was fine, however."
Pros: "The flight was mostly booked but had a few empty seats. The flight attendants were great. Plane was on time and pulled away on time, arrived early."
Cons: "Nothing to not like."
Pros: "Friendly and professional crew. Older planes but everything worked fine and we had excellent leg room. Great value"
Cons: "No real complaints. I think it's an excellent value."
Pros: "The seat space was really good compared to other airlines (with the same price). It was almost on time."
Cons: "The two women working at the check-in counter made me pay to check my carry on bag. I also had a backpack and a purse - as did the other 4 people I was traveling with but they did not have to pay for their carry ons and were asked if they wanted to check their bags for free since it was a full flight. Overall the customer service on both my departing and return flights was very poor. Won't be booking a flight with Sun Country again anytime soon. Would rather pay more money for Delta where I get better service and amenities."
Pros: "Smooth ride. Got great seats. They were flexible and helped my husband and I get seats next to each other when at first we couldn't when we booked it online."
Pros: "We checked in the day before and there were no "non-preferred" seats available--so to check in we had to pay $15 for preferred seats even though we didn't want them."
Pros: "First class, good food, quiet and comfortable"
Cons: "People traveling with "emotional support animals" should board LAST, not first"
Pros: "My legs were sandwiched behind the seat in front of me. I hate that kind of seat spacing."
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Pros: "Crew was nice. Boarding and deplaning was quick. Flight was on time"
Cons: "WiFi was super slow"
Cons: "PHX airport baggage claim was a mess. I had to wait 40 min to pick up the luggages."
Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."
Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Pros: "Good pilot/ crew to passenger interection. Great movie and entertainment selections."
Cons: "Turbulence but airline / pilot can't control that."
Pros: "Crew was nice and kept us updated."
Cons: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Pros: "Smooth flight, not too bumpy. Also flew on time and landed early. Free beer"
Cons: "No internet. No tv screens. Jet blue is still better."
Pros: "Great crew made the trip pleasant."
Cons: "Aircraft had no WiFi, broken tray table and was pretty worn."
Pros: "The staff at the boarding gate and the flight crew were friendly and professional."
Cons: "The United gates at Logan airport were quite horrible. Poor signage, limited bathrooms, and all the dining options were quite expensive."
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Pros: "Salmon and rice."
Cons: "Tvs not working and staff pretending as if they would fix it but actually the problem been going for a while with that airplane. The pizza should not only be a vegetarian one ."
Pros: "Non stop . Wife and I were given side by side seats"
Cons: "Last row"
Pros: "The crew from the ticket agents all the way up were great. The app for iPhone is great."
Cons: "I paid for 30 minutes of WiFi to download the United app on my iPad. I wanted to watch the movies/tv shows that were available to passengers. The WiFi was spotty and slow so I wasn’t able to load the app. Needless to say I was disappointed. I also was disappointed with the seating. I am an average size person and I felt very cramped in my seat. My shoulders and neck are killing me after a 2 hour flight. I know that I chose the economy seating but I don’t remember the seats being quite so narrow or the leg room being non existent."
Pros: "A very tall, male, flight attendant very wonderfully took me almost all the way from one end of the horseshoe to the other. I didn't catch his name but he was SO helpful."
Cons: "My flight was delayed by a few minutes and by the time we got to San Francisco, boarding was almost done for my connecting flight. I had to literally run from one end of the United terminals to the other... the entire horse shoe."
Cons: "I was there on time but was told my travel information was not on found even though I had the email confirmation and I lost all the money I paid."
Pros: "I liked the comfort that the plane gave. I also enjoyed the fact that the crew was all very friendly and kind."
Cons: "There was no music or free tv to watch on flight. There were delays due to high traffic."
Cons: "Honestly, I am not a big fan of United right now and their airline policies. The flight was delayed for a hour. But at least I wasn't dragged off the plane or stuck in 95 degree weather for 5 hours."