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Massachusetts to London Flight Information

Flights Arrive in London
Flights Depart from Massachusetts
Flight Price $319
Airlines Norwegian, Norwegian Air UK, WOW air, Icelandair, British Airways, Delta, TAP AIR PORTUGAL, SWISS, Lufthansa, KLM, Aer Lingus

Book cheap flights from Massachusetts to London (round-trip)

Airports
Origin
Boston
$319
only
$319
Destination
London
$319
only
$319
$362
only
$362
$445
only
$445
$336
only
$336
$327
only
$327
Thu, Mar 21
BOS
Boston Logan International
LTN
London Luton
15h 15m
Tue, Mar 26
LTN
London Luton
BOS
Boston Logan International
16h 20m
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Jan 23
BOS
Boston Logan International
LGW
London Gatwick
6h 20m
Sat, Jan 26
LGW
London Gatwick
BOS
Boston Logan International
11h 25m
Trip: 4 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 55 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
BOS
LGW
Excellent 8.0

Pros: Seats

Cons: Lack of meal

BOS
LGW
Excellent 10.0

Pros: The new plane was amazing and I feel so fortunate to have had the opportunity. The experience was streamlined and the technology state-of-the-art, accessible, and extremely useful. The impressive crew looked flawless and performed their duties very well. It was all quite a spectacle!

Cons: It is always really nice to get free coffee as a passenger. Traveling is exhausting and I would have been so appreciative of free coffee on the flight, and felt even more comforted and likely to fly Norwegian in the future.

BOS
LGW
Excellent 8.0

Pros: Very efficient, pleasant staff, new comfortable plane.

Cons: I ordered food because it wasn't included in the cost. Food was TERRIBLE. Not worth the money. I'll bring my own food next time.

BOS
LGW
Excellent 10.0

Pros: new plane, nice system for ordering food, good entertainment

BOS
LGW
Excellent 9.6

Pros: The flight from Boston to Gatwick was most pleasant - plenty of leg-room in Economy Class. The food was somewhat mediocre, especially the snack served at breakfast-time. Overall, however, a very good five and a half hour journey.

Thu, Feb 28
BOS
Boston Logan International
LGW
London Gatwick
6h 20m
Mon, Mar 4
LGW
London Gatwick
BOS
Boston Logan International
11h 25m
Trip: 5 days
3.0MediocreShow reviews
Overall 3.0 Mediocre
Based on 1 reviews
Boarding
5.9
Comfort
6.1
Crew
6.4
Entertainment
6.1
Food
5.1
LGW
JFK
Mediocre 3.3

Pros: NOTHING!!!!!!

Cons: I absolutely hate traveling on this airline and with all the hidden charges realize that they are NOT as budget as one would expect. In this day and age how can one human being pass food or beverage under your nose to the passenger sitting next to you and not have the common courtesy to inquire if you are hungry? It seems odd to serve the "haves" while the "have nots" look on in hunger, the latter group even including children. Surely the better business model and or approach would be an inclusive one. When comparing the additional costs to travel its is far cheaper to take an option whereby luggage and food are included and you are not charged ridiculous amounts for, lets face it microwave meals. The PR for this company is misleading as it does not let the consumer know that this a LOW LOW budget airline and that traditional allowances on long haul flights have been totally obliterated!!!! I have travelled with Norwegian Airlines a total of 3 return flights and have finally had enough, they are an only option at times otherwise the extra 100 dollars for another airline is a pleasure to pay.

LGW
JFK
Mediocre 2.0

Cons: Our flight was suppose to be at 5:10pm. It was cancelled around 10-11pm. Thankfully they were considerate of the fact that I had an infant and found accommodation for us until the next morning, but they were telling passengers at 1am to figure out where to stay until the next flight. Oo and although we knew the flight was cancelled the hassle of getting our bags and going through customs again we didn’t get to our hotel until 2:45am. Most of the staff seemed rude , but that could be because their answer for everything was a sharp “I don’t know”. I can only remember two names of the staff members that were great and put me slightly at ease during this horrible ordeal. Sandy and Suzie were kind and tried to give the best answers they could to the passengers. The flight back was on a Privilege aircraft though Norwegian. The flight attendants were amazing and much more leg room than the newer Norwegian aircraft.

JFK
LGW
Mediocre 2.0

Cons: Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

JFK
LGW
Mediocre 3.5

Pros: new plane

Cons: horrible check in and boarding experience

SIN
LGW
Excellent 9.3

Pros: Food are nice Have IFE on broad

Fri, Nov 23
BOS
Boston Logan International
LGW
London Gatwick
10h 10m
Wed, Nov 28
LGW
London Gatwick
BOS
Boston Logan International
11h 25m
Trip: 6 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,499 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
KEF
BRU
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

SXF
KEF
Good 6.3

Cons: Seats are too small

BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

Wed, Jan 16
BOS
Boston Logan International
LHR
London Heathrow
9h 50m
Tue, Jan 22
LHR
London Heathrow
BOS
Boston Logan International
10h 50m
Trip: 7 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,970 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
AMS
KEF
Excellent 8.0

Pros: Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch.

Cons: Late boarding, slow process due to some confusion at the gate for many of the passengers.

BWI
KEF
Excellent 10.0

Pros: Smooth flight Good seating assignment

Cons: The absence of a nice meal.

KEF
JFK
Excellent 10.0

Pros: The flight took off and landed on time. There were also a lot of good food options on the flight that were not only edible, but also healthy

KEF
SFO
Good 6.6

Pros: The crew

Cons: The boarding process was so chaotic at Iceland airport. Also for a 8hr flight food should be given not charged. The movie selection good have been better.

KEF
YYZ
Excellent 8.0

Pros: Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch. Although there was a delay in boarding, we did still leave on time.

Cons: Slow, delayed boarding, with bus to the plane and stair walk up.

Wed, Feb 13
BOS
Boston Logan International
LHR
London Heathrow
6h 35m
Fri, Mar 15
LHR
London Heathrow
BOS
Boston Logan International
7h 40m
Trip: 30 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 277 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
BOS
LHR
Excellent 8.6

Pros: Flew business, so attention was great.

Cons: Seats are awkward and for business, not necessarily the best. Entertainment is vast but when you fly round trip, it can be repetitive.

BOS
LHR
Excellent 10.0

Pros: Was just very comfortable seats and a great crew

BOS
LHR
Excellent 8.0

Pros: Ease of boarding

BOS
LHR
Good 6.0

Pros: service was good, food was good

Cons: seats were too cramped for such a long flight and I didn't have the resources to upgrade to the next level (not first class, "World Traveler Plus" I think). The seats were also uncomfortable / not padded enough - my tailbone and lower back were very unhappy by the end of the flight

BOS
LHR
Excellent 8.0

Cons: Missed Connection due to late Arrival at Heathrow from BOS, causing us to miss connection to MXP. then took a flight to LIN. Problem, was rental car was near MXP. It cost $129.70 for taxi , but have only been reimbursed $64.26 even though told at the counter that we would be reimbursed in full.

Mon, Apr 15
BOS
Boston Logan International
LHR
London Heathrow
6h 40m
Thu, Apr 25
LHR
London Heathrow
BOS
Boston Logan International
7h 30m
Trip: 11 days
8.9ExcellentShow reviews
Overall 8.9 Excellent
Based on 9 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.5
Entertainment
7.7
Food
7.4
ATL
SFO
Good 6.4

Pros: Better than average entertainment system for domestic flights.

Cons: Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757.

SEA
BOI
Good 6.6

Cons: 20 minutes late

ATL
PIT
Mediocre 3.3

Pros: Not much, hardly anything

Cons: The service in First Class, absolutely terrible

DTW
ATL
Okay 5.3

Pros: Delta flights are usually on time and the staff is always polite and helpful

Cons: Both my departure and arrival flight were delayed and I was not please with delay.

CDG
ATL
Good 6.3

Pros: Food quality was above average (compared to Air France, for instance). On-board entertainment system offers a lot of movies or tv series, assuming it is in working order.

Cons: A negative point for the entertainment system is the variety of movies - all US based movies. Other airlines mix in foreign movies, Delta is squarely US centric. Also, the entertainment system didn't properly work until rebooted, but flight attendants could not be contacted to get this done timely (cannot call attendants through a non-functional screen). Another concern is the noise level of the cabin, but it's mostly due to passengers.

Sun, Mar 10
BOS
Boston Logan International
LGW
London Gatwick
16h 05m
Sat, Mar 16
LGW
London Gatwick
BOS
Boston Logan International
7h 30m
Trip: 6 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 4,113 reviews
Overall
7.4
Boarding
7.3
Comfort
7.2
Crew
7.9
Entertainment
6.6
Food
7.0
BCN
LIS
Okay 4.8

Pros: Planes clean and in good condition.

Cons: Crowded and late departure.

JFK
LIS
Excellent 10.0

Pros: The business class seating was very comfortable and the flight attendants were super friendly and helpful. A good list of movies.

Cons: Shame that the lounge at the JFK airport was closed.

VIE
LIS
Mediocre 2.0

Cons: The flight was delayed and I missed my next flight. They charged me for the next flight (from Lisbon to Porto) full price but put me on wait list, contrary to their representation (Tap Air as well).

LIS
BOS
Okay 4.3

Pros: Overhead luggage space

Cons: Entertainment pretty bad. Boarding very disorganized, takes way to long, getting on and off. had to show Passport and boarding pass way too many times, inefficient. Seat was more spacious than going, but not much padding for long flight. No air control No safety demos

FCO
LIS
Good 6.6

Cons: No entertainment, either video or audio.

Wed, Jan 9
BOS
Boston Logan International
LCY
London City
10h 05m
Wed, Feb 6
LCY
London City
BOS
Boston Logan International
11h 35m
Trip: 29 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 7,397 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
ZRH
JFK
Excellent 10.0

Pros: The food was actually really great and the attendants were super responsive/friendly! Even in coach, the seats were comfortable.

ZRH
MIA
Okay 5.6

Pros: The crew was great and the food was pretty good. The crew did a great job of keeping the lavatories clean and stocked. It was a 10.5 hr flight and they gave us one meal, a snack and a treat. Not a lot but since we were just sitting it was enough food. We had to stop for a meal on the way home from the airport.

Cons: The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order.

TXL
ZRH
Mediocre 3.6

Pros: Left on time

Cons: I wanted to get some work done on.y flight but I couldn't even open my laptop screen more than a few inches.

ZRH
SFO
Good 7.6

Pros: Food and drink service were excellent and big choice of entertainment

Cons: seat row spacing in economy was too tight for a 10+ hour flight

FCO
ZRH
Okay 5.2

Cons: The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order.

Wed, May 15
BOS
Boston Logan International
LCY
London City
15h 40m
Wed, May 22
LCY
London City
BOS
Boston Logan International
17h 00m
Trip: 8 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 23,682 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
MUC
ORD
Excellent 10.0

Pros: The on-board staff were excellent. Please congratulate Lufthansa on another job well done! Very good at listening and very attentive to passenger needs and passenger comfort. Bravo!

MUC
DEN
Excellent 9.0

Pros: Loved the German touches like real silverware, good wine, and German movies with English subtitles! Also appreciated lots of liquids and never had to go searching for hydration.

Cons: Everything was great until we landed and I stood up in the aisle. A woman two rows behind opened the overhead compartment and pulled her huge backpack out, landing it right on my head! OUCH! I scolded her and she apologized, but, REALLY? Perhaps the crew needs to reiterate how dangerous this is to do! My head still hurts a little on top, almost a week later. Ugh.

FRA
EWR
Excellent 8.6

Pros: I liked the part of entertainment, bunch of free movies we could watch

Cons: the Meals. It could have been perfect when there was other options than vegetarian.

DFW
FRA
Excellent 9.3

Pros: Service on the DFW-->FRA leg was phenomenal (ratio of attendants to fliers). Food was delicious and seats very comfortable.

Cons: Boarding process and organization could have been a bit better in communicating access and groups. Not super critical, but the goal in in process is to be as efficient as possible.

PHL
FRA
Excellent 10.0

Pros: smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value.

Cons: having to come back from vacation!!

Thu, May 23
BOS
Boston Logan International
LCY
London City
9h 19m
Fri, May 31
LCY
London City
BOS
Boston Logan International
10h 26m
Trip: 9 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2,446 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.5
AMS
MUC
Okay 5.3

Cons: Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all.

YYZ
AMS
Excellent 10.0

Pros: Staff very pleasant

Cons: Evening snack was not the greatest breakfast was pretty food

OPO
AMS
Excellent 10.0

Pros: Flying with KLM is a pleasure

BRU
AMS
Okay 5.3

Cons: Very slow service at checkin, was not even available when I arrived at the airport

FCO
AMS
Excellent 10.0

Pros: Crew was awesome

Cons: .

Sat, Mar 9
BOS
Boston Logan International
LCY
London City
10h 30m
Sat, Mar 16
LCY
London City
BOS
Boston Logan International
12h 00m
Trip: 7 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 5,320 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
MAN
DUB
Mediocre 2.0

Pros: Nothing since I’m still in dublin

Cons: There was minimum help. Wait actually, in Manchester there was none. No one at the gate until 2:15pm when the flight was already 20mins late! No one updated an incoming flight with passengers needed to make connections.

DUB
AMS
Good 6.0

Cons: No TV on board and you had to pay for a glass of water

BOS
DUB
Good 6.6

Cons: The flight is advertise as a British airways flight which flies out of teminal E in Boston. In reality the flight is through aer lingus which flies through terminal C. This should be clarified upon booking....

DUB
LGW
Excellent 10.0

Pros: Surprised it was as good as it was having read so much negative news about what British Airways had become

Cons: Nothing

BOS
DUB
Excellent 10.0

Pros: Decent legroom, pillows and blankets, food and drink all at no cost (paid for bag, opted not to pay for seats and still ended up together).

Wed, Feb 6
BOS
Boston Logan International
LTN
London Luton
21h 25m
Tue, Feb 19
LTN
London Luton
BOS
Boston Logan International
16h 20m
Trip: 14 days
Overall 0.0 Poor
Based on 0 reviews
Sat, Mar 2
BOS
Boston Logan International
LGW
London Gatwick
6h 20m
Thu, Mar 7
LGW
London Gatwick
BOS
Boston Logan International
11h 25m
Trip: 6 days
3.0MediocreShow reviews
Overall 3.0 Mediocre
Based on 1 reviews
Boarding
5.9
Comfort
6.1
Crew
6.4
Entertainment
6.1
Food
5.1
JFK
LGW
Good 6.3

Pros: Comfortable seats (787), more-or-less on-time service.

Cons: Probably the unhappiest check-in and flight crew I've flown with. Makes me wonder what Norwegian does to its employees. Be advised that they weigh your carry-on bags, and you may be forced to check them. Basically, add $60 to your ticket price to account for round trip bag fees.

BOS
LGW
Mediocre 3.0

Cons: Very disappointed in my first longhaul flight on Norwegian Air. Check in staff at Boston was snarly, the food was very average, and the leg room in economy was the least I've ever experienced on an international flight. I am 5 foot three and I do not understand how anyone even a few inches taller than me would not be in imminent danger of developing a blood clot. Horrible. This is a Dreamliner? I only had nightmares.

JFK
LGW
Mediocre 3.5

Pros: new plane

Cons: horrible check in and boarding experience

SIN
LGW
Excellent 9.3

Pros: Food are nice Have IFE on broad

JFK
LGW
Okay 4.6

Cons: Charged exhorbitant fees delayed the flight and barely apologized

Mon, Nov 26
BOS
Boston Logan International
LGW
London Gatwick
10h 10m
Sat, Dec 1
LGW
London Gatwick
BOS
Boston Logan International
11h 25m
Trip: 6 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,499 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

KEF
BRU
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Wed, Feb 6
BOS
Boston Logan International
STN
London Stansted
21h 45m
Thu, Feb 14
STN
London Stansted
BOS
Boston Logan International
31h 40m
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Thu, Jan 31
BOS
Boston Logan International
LHR
London Heathrow
9h 50m
Sun, Feb 3
LHR
London Heathrow
BOS
Boston Logan International
10h 50m
Trip: 4 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,970 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
FRA
KEF
Okay 4.6

Pros: Purchased food on flight was good.

Cons: Icelandair's carry-on size is much smaller than any other airline I've been on. We saw multiple passengers (including us) being forced to check carry-on sized bags because they were either over weight or didn't fit in their very small sizing box. The fee to check these small bags isn't cheap either. 92 Euros PER BAG! This appears to be a scam to keep their ticket prices low, but it's not going to earn them repeat business from me or other passengers I spoke with.

KEF
JFK
Excellent 10.0

Pros: The flight took off and landed on time. There were also a lot of good food options on the flight that were not only edible, but also healthy

KEF
YYZ
Excellent 8.0

Pros: Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch. Although there was a delay in boarding, we did still leave on time.

Cons: Slow, delayed boarding, with bus to the plane and stair walk up.

CDG
KEF
Good 6.6

Pros: The crew and the overall space on the plane.

Cons: Paris airport is a mess. Food selection.

SFO
KEF
Good 6.6

Pros: Clean flight on time and short route

Cons: First time I had a transatlantic flight where there were zero meals or snacks

Sat, Dec 8
BOS
Boston Logan International
LGW
London Gatwick
6h 20m
Fri, Dec 14
LGW
London Gatwick
BOS
Boston Logan International
11h 25m
Trip: 7 days
3.0MediocreShow reviews
Overall 3.0 Mediocre
Based on 1 reviews
Boarding
5.9
Comfort
6.1
Crew
6.4
Entertainment
6.1
Food
5.1
LGW
AUS
Good 6.0

Pros: Flight attendants very friendly

Cons: Difficult to get water during flight. 2 hour delay sitting on the tarmac at airport.

LGW
JFK
Mediocre 3.3

Pros: NOTHING!!!!!!

Cons: I absolutely hate traveling on this airline and with all the hidden charges realize that they are NOT as budget as one would expect. In this day and age how can one human being pass food or beverage under your nose to the passenger sitting next to you and not have the common courtesy to inquire if you are hungry? It seems odd to serve the "haves" while the "have nots" look on in hunger, the latter group even including children. Surely the better business model and or approach would be an inclusive one. When comparing the additional costs to travel its is far cheaper to take an option whereby luggage and food are included and you are not charged ridiculous amounts for, lets face it microwave meals. The PR for this company is misleading as it does not let the consumer know that this a LOW LOW budget airline and that traditional allowances on long haul flights have been totally obliterated!!!! I have travelled with Norwegian Airlines a total of 3 return flights and have finally had enough, they are an only option at times otherwise the extra 100 dollars for another airline is a pleasure to pay.

JFK
LGW
Mediocre 3.5

Pros: new plane

Cons: horrible check in and boarding experience

LGW
JFK
Mediocre 2.0

Cons: Our flight was suppose to be at 5:10pm. It was cancelled around 10-11pm. Thankfully they were considerate of the fact that I had an infant and found accommodation for us until the next morning, but they were telling passengers at 1am to figure out where to stay until the next flight. Oo and although we knew the flight was cancelled the hassle of getting our bags and going through customs again we didn’t get to our hotel until 2:45am. Most of the staff seemed rude , but that could be because their answer for everything was a sharp “I don’t know”. I can only remember two names of the staff members that were great and put me slightly at ease during this horrible ordeal. Sandy and Suzie were kind and tried to give the best answers they could to the passengers. The flight back was on a Privilege aircraft though Norwegian. The flight attendants were amazing and much more leg room than the newer Norwegian aircraft.

JFK
LGW
Mediocre 2.0

Cons: Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

Mon, Apr 1
BOS
Boston Logan International
LHR
London Heathrow
6h 30m
Tue, Apr 9
LHR
London Heathrow
BOS
Boston Logan International
7h 20m
Trip: 9 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 277 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
BOS
LHR
Good 7.3

Pros: Boarding process was very orderly. The 2-4-2 seating arrangement is quite nice for economy as it is a bit more spacious & comfortable. Sat in window seat with a huge compartment storage next to me by window - great for easy access to electronics, etc.. Great movie selection. Short and efficient flight and my fears about basic economy ticket were dissipated as I was able to check a bag and get better seat assignment at airport.

Cons: Slow service, not served dinner until almost 10pm. Lights were never turned down so difficult to sleep altho I had eye mask and noise cancelling headphones. Seats are not super comfortable but if you bring neck pillow and blanket it’s better.

BOS
LHR
Excellent 8.0

Cons: Missed Connection due to late Arrival at Heathrow from BOS, causing us to miss connection to MXP. then took a flight to LIN. Problem, was rental car was near MXP. It cost $129.70 for taxi , but have only been reimbursed $64.26 even though told at the counter that we would be reimbursed in full.

BOS
LHR
Excellent 8.6

Pros: Flew business, so attention was great.

Cons: Seats are awkward and for business, not necessarily the best. Entertainment is vast but when you fly round trip, it can be repetitive.

BOS
LHR
Excellent 8.3

Pros: BA lounge at Boston Airport

Cons: Departure delayed more than 2 hours

BOS
LHR
Mediocre 2.0

Cons: Too many delays

Wed, Nov 28
BOS
Boston Logan International
LGW
London Gatwick
10h 10m
Sun, Dec 2
LGW
London Gatwick
BOS
Boston Logan International
11h 25m
Trip: 5 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,499 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

SXF
KEF
Good 6.3

Cons: Seats are too small

EDI
KEF
Good 6.6

Pros: No frills budget carrier, mostly exactly as I expected.

Cons: If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

YYZ
KEF
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

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