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Massachusetts to London Flight Information

Flights Arrive in London
Flights Depart from Massachusetts
Flight Price $312
Airlines Primera Air Scandinavia, WOW air, Norwegian Air UK, Norwegian, Air Canada, Finnair, Delta, British Airways, Aer Lingus, SWISS, Virgin Atlantic, Iberia

Book cheap flights from Massachusetts to London (round-trip)

Airports
Origin
Boston
$312
only
$312
Destination
London
$317
only
$317
$524
only
$524
$557
only
$557
$329
only
$329
$312
only
$312
Mon, Sep 17
BOS
Boston Logan International
STN
London Stansted
6h 50m
Sun, Oct 7
STN
London Stansted
BOS
Boston Logan International
8h 10m
Trip: 21 days
2.0MediocreShow reviews
Overall 2.0 Mediocre
Based on 1 reviews
Boarding
5.6
Comfort
5.6
Crew
6.8
Entertainment
4.4
Food
4.9
CDG
BOS
Excellent 10.0

Generally speaking, there was enough room between rows to be reasonably relaxed. The back of the seat could be relaxed to a more comfortable level. Flight attendants were very responsive.

The seats were uncomfortable; this seems to be a general problem with more recent planes. Older planes were much more comfortable.

STN
BOS
Good 6.0

New planes, smooth flight

No complimentary beverage Luggage size limit smaller than other economy airlines with no excuse. Overhead space is the same as other aircraft.

EWR
STN
Okay 5.0

Price, clean

Even with extra legroom seat really uncomfortable arrived late longer flight than usual on trans Atlantic route

EWR
CDG
Mediocre 2.0

Flight was delayed over 8 hours!!! Flyers were not given accurate updates of flight. Flight time kept extending and extending! We were given a 5 euro voucher after 3 hours of being stuck at the airport. Ridiculous! Tight seats and so uncomfortable once we boarded. The air craft was extremely hot and we lingered after boarding for another 2 hours. Longest flight ever experienced. I'll never fly Ryanair again.

STN
EWR
Okay 5.5

The plane was new and clean. Service was good. Fare was inexpensive.

It took an hour and a half to check in at Stansted. There was no entertainment system on the plane and all food and drinks cost extra. We got to the airport 3 hrs early yet had to go straight to to our gate with no time to spare.

Tue, Oct 23
BOS
Boston Logan International
LTN
London Luton Airport
12h 55m
Wed, Nov 7
LTN
London Luton Airport
BOS
Boston Logan International
14h 05m
Trip: 16 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Sep 11
BOS
Boston Logan International
LGW
London Gatwick
10h 25m
Sat, Sep 15
LGW
London Gatwick
BOS
Boston Logan International
10h 55m
Trip: 5 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,492 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
BWI
Mediocre 3.3

The flight was smooth and on time. The crew was competent.

For the second time my luggage was missing on arrival at Baltimore too. Didn't receive it until seven days after arrival.

AMS
KEF
Good 6.0

The price

The delay

KEF
YYZ
Good 6.6

Delay was minimized. Wow left enough leeway to naked up some time after a big snow storm.

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

LGW
KEF
Mediocre 3.3

Crew was wonderful.

My check in luggage got left behind .Didn't receive it for five days. A set of cuff-links I had in my luggage as a graduation present for my nephew was missing when my luggage finally arrived.

Mon, Jan 14
BOS
Boston Logan International
LGW
London Gatwick
6h 20m
Tue, Jan 22
LGW
London Gatwick
BOS
Boston Logan International
14h 35m
Trip: 9 days
3.0MediocreShow reviews
Overall 3.0 Mediocre
Based on 1 reviews
Boarding
5.7
Comfort
5.8
Crew
6.3
Entertainment
6.1
Food
5.0
JFK
LGW
Mediocre 2.0

Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

BOS
LGW
Mediocre 3.0

Very disappointed in my first longhaul flight on Norwegian Air. Check in staff at Boston was snarly, the food was very average, and the leg room in economy was the least I've ever experienced on an international flight. I am 5 foot three and I do not understand how anyone even a few inches taller than me would not be in imminent danger of developing a blood clot. Horrible. This is a Dreamliner? I only had nightmares.

LGW
JFK
Mediocre 3.3

NOTHING!!!!!!

I absolutely hate traveling on this airline and with all the hidden charges realize that they are NOT as budget as one would expect. In this day and age how can one human being pass food or beverage under your nose to the passenger sitting next to you and not have the common courtesy to inquire if you are hungry? It seems odd to serve the "haves" while the "have nots" look on in hunger, the latter group even including children. Surely the better business model and or approach would be an inclusive one. When comparing the additional costs to travel its is far cheaper to take an option whereby luggage and food are included and you are not charged ridiculous amounts for, lets face it microwave meals. The PR for this company is misleading as it does not let the consumer know that this a LOW LOW budget airline and that traditional allowances on long haul flights have been totally obliterated!!!! I have travelled with Norwegian Airlines a total of 3 return flights and have finally had enough, they are an only option at times otherwise the extra 100 dollars for another airline is a pleasure to pay.

SIN
LGW
Excellent 9.3

Food are nice Have IFE on broad

LGW
JFK
Excellent 10.0

Efficient, quick, well organized

Nothing really

Fri, Feb 8
BOS
Boston Logan International
LGW
London Gatwick
6h 20m
Sat, Feb 16
LGW
London Gatwick
BOS
Boston Logan International
7h 30m
Trip: 9 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 54 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
BOS
LGW
Excellent 9.6

The flight from Boston to Gatwick was most pleasant - plenty of leg-room in Economy Class. The food was somewhat mediocre, especially the snack served at breakfast-time. Overall, however, a very good five and a half hour journey.

BOS
LGW
Good 7.3

plane itself was great, crew was great

not a fan of this "having to purchase EVERYTHING" system. at least offer water to all passengers once during the flight.

BOS
LGW
Okay 4.0

entertainment ok

did not know that they charge extra for everything. 7 hr flight and they don't even give you a glass of water without charging you extra.

BOS
LGW
Okay 5.6

Boarding was well done.

Nice new plane seemed very spacious until the "herd" arrived then it seemed more crowded than I had expected. Staff was a it rigid, and NOTHING - and I do mean NOTHING is provided unless soupy for it. Well you can use the restroom. My sense is that Norwegian wants to pull you in with low prices- then somehow tries to get you to pay enormous amounts for food or services because you are a captive audience. So I am not impressed and would have to say that other airlines are better. I think with a proper strategy you can make Norwegian Air work.

BOS
LGW
Excellent 10.0

new plane, nice system for ordering food, good entertainment

Fri, Sep 28
BOS
Boston Logan International
LHR
London Heathrow
14h 45m
Thu, Oct 4
LHR
London Heathrow
BOS
Boston Logan International
14h 20m
Trip: 7 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 22,838 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YEG
YYZ
Excellent 8.6

Service was outstanding!

The lunch was average at best. Comedy show selections were terrible (in my opinion). I miss the days of Curb Your Enthusiasm and Arrested Development.

YYZ
SFO
Mediocre 2.0

For the second time I traveled with Air Canada there was a 4 hour delay in Toronto. I will not be traveling with Air Canada ever again

YYZ
MEX
Okay 5.6

On time.

Entertainment has old movies. I don’t pay less to fly rouge, and sometimes I may not have a choice. At least they should have the same movie content as the planes that provide movies outside of the rouge app.

YYZ
LIS
Good 6.3

Overnight flight so slept. Flight attendants were friendly and helpful.

Cramped seating. No entertainment.

YVR
LAX
Okay 5.0

I find Air Canada is often delayed and this flight was no exception. We took off two hours later than our scheduled departure.

Delayed by two hours.

Sat, Nov 24
BOS
Boston Logan International
LHR
London Heathrow
6h 25m
Sat, Dec 1
LHR
London Heathrow
BOS
Boston Logan International
7h 40m
Trip: 8 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 27 reviews
Overall
7.8
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
BOS
LHR
Mediocre 2.0

I never took it because.....

your customer service agent refused to help, and I had to fly to New York and take a different flight to London, and the whole thing cost me an extra $2900.

BOS
LHR
Good 6.8

Maybe they should call these flights "Byzantine Airways". Finnair doesn't fly Boston to London, so my Finnair flight was on British Airways, but I did it that way because BA wanted more money that day. As a flight, it was OK. I don't think I have much to say about Finnair.

BOS
LHR
Excellent 8.6

The fact that this is the only daytime flight from Boston to Europe.

Food was very ordinary, and drink choices may have been theoretically available but the crew did not offer the choices.

BOS
LHR
Good 6.0

Seats are snug. You get to know your neighbors really well.

BOS
LHR
Excellent 8.3

Very friendly and helpful cabin crew. Excellent boarding procedures. The food wasn't awful. Everyone seemed relaxed and upbeat...maybe because the holidays are approaching.

The rolls were ice cold, and the butter was not real butter. My husband found the seats cramped, and little foot room. I'm 5'2" and they were ok for me. The child behind me screamed and then projectile vomited for the last half hour of the flight, which can't be laid at BS's door. Many people were still on their cell phones and laptops during the whole takeoff, despite multiple announcements. I would have kicked them off.

Mon, Oct 1
BOS
Boston Logan International
LHR
London Heathrow
6h 37m
Sun, Oct 7
LHR
London Heathrow
BOS
Boston Logan International
7h 36m
Trip: 7 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 8 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
LGA
BOS
Excellent 8.6

No delay and friendly crew!

Not much leg room and the coffee was horrific.

LGA
YUL
Excellent 10.0

On time

ATL
LGA
Excellent 10.0

On time

PDX
ATL
Excellent 8.6

Every Delta employee that we encountered was professional and pleasant

DTW
DSM
Excellent 10.0

Quick and easy.

Tue, Oct 16
BOS
Boston Logan International
LHR
London Heathrow
6h 30m
Sat, Oct 27
LHR
London Heathrow
BOS
Boston Logan International
7h 30m
Trip: 12 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 264 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
BOS
LHR
Okay 5.0

Terrible food. The food will actually make you sick.

Charge extra for food but provide food that will not make you sick.

BOS
LHR
Excellent 8.3

The BA crew made every effort to insure a comfortable overnight flight. The crew were attentive in roaming without being intrusive. They seemed well drilled in serving on a red eye flight.

BOS
LHR
Good 6.3

Entertainment on board

Late. No other flights to Milan for 12 plus hours. Rerouted to a different airport. Rental car at Mxp so have to taxi back and forth. Missed tours etc. no apparent reason for being late. Weather was fine.

BOS
LHR
Good 6.0

service was good, food was good

seats were too cramped for such a long flight and I didn't have the resources to upgrade to the next level (not first class, "World Traveler Plus" I think). The seats were also uncomfortable / not padded enough - my tailbone and lower back were very unhappy by the end of the flight

BOS
LHR
Good 7.3

Flight left on time, plane was clean, entertainment options were good and flight attendants were cordial.

Food was marginal- avoid the chicken curry.

Fri, Dec 14
BOS
Boston Logan International
LCY
London City Airport
9h 35m
Tue, Dec 18
LCY
London City Airport
BOS
Boston Logan International
11h 55m
Trip: 5 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 5,000 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
SNN
LHR
Good 6.3

NO complimentary drinks or snacks. Seats are bolt upright. Not comfortable.

AMS
DUB
Okay 4.6

Plane was clean and comfortable.

Plane arrived late - no updates from the gate crew. ...coffee and soda is not free...

DUB
BOS
Okay 5.3

US pre-entry then told to wait in line until pre-entry area closed. Moved up to general boarding area. Reason for delay kept changing with no ETD announced until 20 min before takeoff. Food voucher was nice

DUB
ORD
Good 7.3

Flight was excellent as well as the,crew.

Plenty of food snack etc. Entree taste mediocre at best

YYZ
DUB
Good 6.6

Average flight to get you where you want to go. air hostess was helpful.

Forgot my luggage in Toronto. This is the second time with aer Lingus in the past 8 month. Had to pay for my seat and baggage on top of ticket price, was unaware.

Tue, Feb 12
BOS
Boston Logan International
LCY
London City Airport
10h 05m
Mon, Feb 18
LCY
London City Airport
BOS
Boston Logan International
11h 35m
Trip: 7 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 6,905 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
ZRH
EWR
Mediocre 2.0

Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future.

TXL
ZRH
Okay 4.4

Hard working on board crew

check in procedure in Berlin: That airport is different. You drive right to the gate from which you board the plane. I showed up early and was told that I had to take by suitcase to another location if I wanted to check in 3 hours early. After lugging the suitcase a quarter of a mile, I was told that they don't do that and I had to return to the designated gate at the appropriate time.

JFK
GVA
Mediocre 2.0

Ricaro seats often broken and backs don’t stay in the upright position.

Food is terrible. The hot pocket meal served at the end of the westbound flight is even more than terrible. The (single) Oreo cookie served for dessert on the eastbound flight is rather disappointing and truely less than one would expect or hope for from a Swiss airline!

SFO
ZRH
Mediocre 3.3

2 hours delay!

VLC
ZRH
Excellent 8.3

Excellent airline. The flights are always on time and the email notifications make it easy to print out boarding passes and go right to the gate.

The seating and leg room is quite cramped

Thu, Sep 20
BOS
Boston Logan International
LHR
London Heathrow
10h 36m
Sun, Sep 30
LHR
London Heathrow
BOS
Boston Logan International
12h 24m
Trip: 11 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 30 reviews
Overall
8.0
Boarding
8.2
Comfort
7.7
Crew
8.5
Entertainment
7.9
Food
7.7
BOS
LHR
Okay 5.3

This was actually a Delta flight (code sharing). The airplane was very dirty and the seats were uncomfortably small. I am 5'3" petite lady so I can't imagine how terrible the flight must have been for others. The meal was awful but I don't expect anything these days.

BOS
LHR
Excellent 10.0

airline staff was helpful, friendly and accommodating from ticket check in to flight staff.

BNE
POM
Excellent 8.0

While seats were close together (little knee space), the plane was 1/2 full, so lots of space in adjoining seats. Nice crew.

Delay in boarding - not clear why. Can never get the wireless entertainment system to work.

BOS
LHR
Excellent 8.3

The food was AMAZING. No, seriously. Everything we had was great.

BOS
LHR
Excellent 8.0

Very small leg room

Mon, Sep 17
BOS
Boston Logan International
STN
London Stansted
6h 50m
Wed, Sep 19
STN
London Stansted
BOS
Boston Logan International
8h 10m
Trip: 3 days
2.0MediocreShow reviews
Overall 2.0 Mediocre
Based on 1 reviews
Boarding
5.6
Comfort
5.6
Crew
6.8
Entertainment
4.4
Food
4.9
STN
BOS
Good 6.0

New planes, smooth flight

No complimentary beverage Luggage size limit smaller than other economy airlines with no excuse. Overhead space is the same as other aircraft.

EWR
STN
Good 7.6

New, clean airplane.. pay only for what you want

Hard seats

EWR
STN
Okay 5.0

Price, clean

Even with extra legroom seat really uncomfortable arrived late longer flight than usual on trans Atlantic route

EWR
STN
Good 6.0

The route

THE SEATS, holy hell are they uncomfortable.

EWR
CDG
Mediocre 2.6

The plane was so cold that my hands and feet were getting numb. At a certain point I went back to ask for some water—I knew this was an ultra-cheap airline where you had to pay for food and drinks, but I thought they’d give you water for free. “You have to pay for it,” said the crew in back, laughing. Fine. I paid. I asked for a blanket. “You have to pay for that too,” they said, amused. I agreed, and then they told me there were no blankets left. I spent the flight in my incredibly narrow seat, which did not decline at all or have any headrest padding, trying to curl up for warmth. The “entertainment” was the worst and most limited i have ever seen on a Transatlantic flight, and the overhead light didn’t work, so I couldn’t read when the lights were dimmed. Better to pay more and maintain some semblance of human dignity. With this level of service, they ought to anesthetize everyone before they get in the plane.

Sun, Oct 28
BOS
Boston Logan International
LTN
London Luton Airport
23h 30m
Mon, Nov 5
LTN
London Luton Airport
BOS
Boston Logan International
29h 40m
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Fri, Sep 28
BOS
Boston Logan International
LGW
London Gatwick
10h 25m
Thu, Oct 4
LGW
London Gatwick
BOS
Boston Logan International
10h 55m
Trip: 7 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,492 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

SXF
KEF
Good 6.3

Seats are too small

EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

Sat, Feb 23
BOS
Boston Logan International
LGW
London Gatwick
6h 20m
Thu, Feb 28
LGW
London Gatwick
BOS
Boston Logan International
30h 30m
Trip: 6 days
3.0MediocreShow reviews
Overall 3.0 Mediocre
Based on 1 reviews
Boarding
5.7
Comfort
5.8
Crew
6.3
Entertainment
6.1
Food
5.0
JFK
LGW
Okay 4.6

Charged exhorbitant fees delayed the flight and barely apologized

JFK
LGW
Good 6.0

Excellent enteraintment

Delayed flight and no food no water and less comfortable seats.

LGW
JFK
Mediocre 2.0

Our flight was suppose to be at 5:10pm. It was cancelled around 10-11pm. Thankfully they were considerate of the fact that I had an infant and found accommodation for us until the next morning, but they were telling passengers at 1am to figure out where to stay until the next flight. Oo and although we knew the flight was cancelled the hassle of getting our bags and going through customs again we didn’t get to our hotel until 2:45am. Most of the staff seemed rude , but that could be because their answer for everything was a sharp “I don’t know”. I can only remember two names of the staff members that were great and put me slightly at ease during this horrible ordeal. Sandy and Suzie were kind and tried to give the best answers they could to the passengers. The flight back was on a Privilege aircraft though Norwegian. The flight attendants were amazing and much more leg room than the newer Norwegian aircraft.

JFK
LGW
Mediocre 2.0

Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

SIN
LGW
Excellent 9.3

Food are nice Have IFE on broad

Fri, Oct 12
BOS
Boston Logan International
STN
London Stansted
16h 50m
Wed, Oct 17
STN
London Stansted
BOS
Boston Logan International
16h 05m
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
Mon, Oct 1
BOS
Boston Logan International
LGW
London Gatwick
10h 25m
Mon, Oct 8
LGW
London Gatwick
BOS
Boston Logan International
10h 55m
Trip: 8 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,492 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

LGW
KEF
Mediocre 3.3

Crew was wonderful.

My check in luggage got left behind .Didn't receive it for five days. A set of cuff-links I had in my luggage as a graduation present for my nephew was missing when my luggage finally arrived.

AMS
KEF
Good 6.0

The price

The delay

EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

Sun, Dec 23
BOS
Boston Logan International
LHR
London Heathrow
31h 05m
Sun, Dec 30
LHR
London Heathrow
BOS
Boston Logan International
13h 10m
Trip: 8 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 3 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.7
Entertainment
7.0
Food
6.7
BOS
BCN
Excellent 9.6

Price

N/a

MAD
SFO
Good 6.0

Legroom a little scarce on a 12-hour flight, even though I'm only 5'7" tall.

LIM
MAD
Mediocre 3.0

IBERIA crew lacks manners & are simply not pleasant. Plane was delayed 2 hrs & crew only told publicly what the problem was about 30 mins after original departure time. Food has been reduced & of less quality. Entertainment system wasn't working & crew didn't seem to understand it's their problem to fix it. It finally worked 3 hrs into the flight.

DBV
MAD
Mediocre 2.0

At the checking counter they couldnt find my tickets reservation. Took forever to check in.

ZAG
MAD
Excellent 8.0

Service was great

n/a

Mon, Oct 1
BOS
Boston Logan International
STN
London Stansted
6h 50m
Mon, Oct 8
STN
London Stansted
BOS
Boston Logan International
8h 10m
Trip: 8 days
2.0MediocreShow reviews
Overall 2.0 Mediocre
Based on 1 reviews
Boarding
5.6
Comfort
5.6
Crew
6.8
Entertainment
4.4
Food
4.9
STN
BOS
Good 6.0

New planes, smooth flight

No complimentary beverage Luggage size limit smaller than other economy airlines with no excuse. Overhead space is the same as other aircraft.

EWR
CDG
Mediocre 2.0

Flight was delayed over 8 hours!!! Flyers were not given accurate updates of flight. Flight time kept extending and extending! We were given a 5 euro voucher after 3 hours of being stuck at the airport. Ridiculous! Tight seats and so uncomfortable once we boarded. The air craft was extremely hot and we lingered after boarding for another 2 hours. Longest flight ever experienced. I'll never fly Ryanair again.

CDG
BOS
Excellent 10.0

Generally speaking, there was enough room between rows to be reasonably relaxed. The back of the seat could be relaxed to a more comfortable level. Flight attendants were very responsive.

The seats were uncomfortable; this seems to be a general problem with more recent planes. Older planes were much more comfortable.

EWR
CDG
Mediocre 2.6

The plane was so cold that my hands and feet were getting numb. At a certain point I went back to ask for some water—I knew this was an ultra-cheap airline where you had to pay for food and drinks, but I thought they’d give you water for free. “You have to pay for it,” said the crew in back, laughing. Fine. I paid. I asked for a blanket. “You have to pay for that too,” they said, amused. I agreed, and then they told me there were no blankets left. I spent the flight in my incredibly narrow seat, which did not decline at all or have any headrest padding, trying to curl up for warmth. The “entertainment” was the worst and most limited i have ever seen on a Transatlantic flight, and the overhead light didn’t work, so I couldn’t read when the lights were dimmed. Better to pay more and maintain some semblance of human dignity. With this level of service, they ought to anesthetize everyone before they get in the plane.

EWR
STN
Mediocre 2.0

I missed my flight. My flight to Newark was delayed and I was unable to get to my plane in time. Also I couldn’t find a boarding pass after I checked in online, so I wouldn’t have made it through security anyway.

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