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Massachusetts to London Flight Information

Flights Arrive in London
Flights Depart from Massachusetts
Flight Price $239
Airlines WOW air, TAP AIR PORTUGAL, Air Canada, Finnair, Lufthansa, Delta, Virgin Atlantic, Icelandair, British Airways, Norwegian, Norwegian Air UK, SWISS, Aer Lingus, KLM

Book cheap flights from Massachusetts to London (round-trip)

Airports
Origin
Boston
$239
only
$239
Destination
London
$309
only
$309
$333
only
$333
$399
only
$399
$239
only
$239
Tue, Jan 22
BOS
Boston Logan International
LGW
London Gatwick
10h 10m
Tue, Jan 29
LGW
London Gatwick
BOS
Boston Logan International
11h 25m
Trip: 8 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
EDI
KEF
Good 6.6

Pros: No frills budget carrier, mostly exactly as I expected.

Cons: If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

YYZ
KEF
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

Sun, Feb 24
BOS
Boston Logan International
LHR
London Heathrow
23h 00m
Tue, Feb 26
LHR
London Heathrow
BOS
Boston Logan International
24h 00m
Trip: 3 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 4,245 reviews
Overall
7.4
Boarding
7.3
Comfort
7.2
Crew
7.9
Entertainment
6.6
Food
7.0
LIS
JFK
Good 7.6

Pros: On time departure, early by 30 min arrival.

Cons: Low quality of food. Some flight attendant barely spoke English. Low choice in movies.

LIS
MIA
Excellent 10.0

Pros: First time flying with TAP PORTUGAL and it was a great experience

BSB
LIS
Okay 4.6

Cons: We didn't select our meal option for vegetarian because the last time we did we ended up with a horrible, horrible, hockey puck like dry food option. We assumed there would be a cheese pasta option, as there usually is, well we were completely wrong. Both options were meat, even the salad had meat in it. So we got a roll with butter, a tiny fruit, and a disgusting wet dessert. Even the breakfast was meat and cheese. I got online to select our meal option for our return trip, and the options are out of control. We have a lacto-ovo-vegetarian option, whatever that is

BOS
LIS
Excellent 9.3

Pros: Smooth flight, easy boarding.

Cons: My bags cost more than the flight. Long line at Pasport check.

LIS
BSB
Okay 5.3

Pros: Choices of movies and music

Cons: The vegetarian food was horrible and lacked variety. Feel like TAP makes food choices harder than it needs to be. How hard is it to just have a pasta option. Instead we got tofu croquettes.....

Tue, Jan 22
BOS
Boston Logan International
LTN
London Luton
23h 30m
Tue, Jan 29
LTN
London Luton
BOS
Boston Logan International
16h 20m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Mar 6
BOS
Boston Logan International
LHR
London Heathrow
11h 05m
Tue, Mar 12
LHR
London Heathrow
BOS
Boston Logan International
16h 15m
Trip: 6 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 23,434 reviews
Overall
7.2
Boarding
7.4
Comfort
7.1
Crew
7.7
Entertainment
6.9
Food
6.5
MSP
YYZ
Excellent 9.3

Pros: Great service, easy boarding, good flight.

Cons: Cramped seats, like everyone.

YYZ
YVR
Okay 5.3

Pros: The movies.

Cons: Seat size

LGA
YYZ
Mediocre 2.0

Cons: The fact I was delayed 2 hours. Missed my connection. Spoke with customer care about getting a flight out of Toronto the next morning because of connection issues instead of late that evening.

LAX
YUL
Okay 5.3

Pros: Fair space

Cons: Head steward with an attitude

PVG
YUL
Excellent 8.0

Pros: Good service good flight fair food and nice seat.

Cons: Biggest issue the start very lax re security, 2 people never wore their seatbelts at any time, take off and landing. They hardly checked anything.

Tue, May 7
BOS
Boston Logan International
LGW
London Gatwick
14h 25m
Tue, May 14
LGW
London Gatwick
BOS
Boston Logan International
23h 10m
Trip: 8 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 3,283 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
ORD
HEL
Good 6.0

Pros: Finnair cabin/seats, clean, quiet and comfortable airport in Helsinki

Cons: Not only the first flight got delayed for over 2 hours. I had to re-book the second - connecting - flight because of that. Now it made my layover instead of 1 h 45 m - 5 hours! Then the second flight got delayed!! So instead of 5 hours layover it was over 7 hours!!! Very inconvenient and upsetting experience. The only reason I booked these particular flights is because they were advertized as "the shortest trip" time on your website...

CDG
HEL
Mediocre 2.0

Cons: I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience.

CPH
HEL
Good 7.0

Cons: Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00.

ARN
HEL
Okay 4.3

Pros: There was room available.

Cons: This was not business class!

JFK
HEL
Mediocre 2.0

Pros: Nothing

Cons: Very long delay, got bumped for a flight the next day. Horrible experience

Tue, Mar 12
BOS
Boston Logan International
LHR
London Heathrow
12h 00m
Tue, Mar 19
LHR
London Heathrow
BOS
Boston Logan International
12h 25m
Trip: 8 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 24,200 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
MXP
MUC
Excellent 10.0

Pros: Luggage space, comfortable seat.. huge plane

SAN
FRA
Okay 5.0

Pros: Standard flight and comfort.

Cons: Food was absolutely beyond horrible...and the crew would run instead of walk down aisles to wherever their dedtination was.

MUC
DUS
Okay 4.0

Cons: No LH flight details in the E-ticket from Dus. to Bkk. I have to contact Thai Airways for more details. Too short time for transited from Munich to Dus. and I missed flight, luggages didn't arrive with my new flight. Very very very bad experience with this booing by this website and I absolutely not accommodate with this web again.

CAI
MUC
Good 6.3

Cons: My 2 bags haven't arrived from Sunday 6 January till now (10 January) and all my winter clothes plus other important things are in it. I check every day with lufthansa call center but still no progress.

FCO
FRA
Excellent 10.0

Pros: Service was great. Seats were spacious and comfortable. Smooth plane ride.

Tue, Apr 2
BOS
Boston Logan International
LHR
London Heathrow
6h 40m
Thu, May 2
LHR
London Heathrow
BOS
Boston Logan International
11h 56m
Trip: 31 days
9.1ExcellentShow reviews
Overall 9.1 Excellent
Based on 11 reviews
Overall
8.1
Boarding
8.1
Comfort
7.8
Crew
8.5
Entertainment
7.7
Food
7.4
TPA
DTW
Excellent 9.6

Pros: The entire crew was hospitable & accommodating; I was very pleased with all of the flight crew!

Cons: My disappointment regarding my flight experience had nothing to do with the flight crew I met/seen/corresponded with; I was unhappy & displeased to pick up my new luggage with the top zippered broke off & missing.

PVR
ATL
Excellent 9.3

Pros: Great entertainment options!

Cons: The seats are still too small. I also wish there were hot options for food.

BOS
LHR
Excellent 10.0

Pros: Lisa @ the Boston Delta check-in counter is AMAZING! She's super helpful and essentially saved our vacation! Her coworkers say she's the best and I couldn't agree more! Delta is very lucky to have someone like Lisa on their team!

Cons: Nothing to complain about! If I really head to be picky maybe the in-flight meals were smaller than I expected. But again, nothing that bothered me

BOS
LHR
Excellent 10.0

Pros: Great service throughout. Friendly attendants and easy boarding/deboarding processes. Would fly international with them again in a heart beat.

DEN
JFK
Excellent 9.3

Pros: Staff from Check in to aircraft very pleasant. Snack choice in Coach impressive.

Fri, May 17
BOS
Boston Logan International
LHR
London Heathrow
6h 40m
Sun, Jun 2
LHR
London Heathrow
BOS
Boston Logan International
7h 30m
Trip: 17 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 33 reviews
Overall
8.1
Boarding
8.2
Comfort
7.8
Crew
8.5
Entertainment
8.0
Food
7.7
LHR
BOS
Excellent 9.3

Cons: My bag was damaged in transit

LHR
JFK
Excellent 10.0

Pros: Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general.

Cons: Boarding can get crowded so don't be in a rush

BOS
LHR
Good 7.0

Pros: Crew is well trained and efficient. Lounge food and service are excellent.

Cons: Podlike seating in business class. Someone thought the zigzag a way of ensuring privacy. In fact you can't talk to your travel companion nor look out a window. Seats are either up or down and only a crew member can operate them.

BOS
LHR
Excellent 9.6

Pros: Francesca was the flight attende t that I had most the most interactions with was very friendly and warm.

BOS
LHR
Good 6.0

Pros: They didn't serve any refreshments or even water

Tue, Feb 12
BOS
Boston Logan International
LGW
London Gatwick
9h 50m
Sun, Feb 24
LGW
London Gatwick
BOS
Boston Logan International
26h 50m
Trip: 13 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 8,134 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
DEN
KEF
Excellent 10.0

Pros: Reasonable fares. Good baggage accommodations. Denver to Iceland direct. Nice flight staff. The flight attendant pointed out the people who were awake the northern lights which was definitely the highlight of my trip!

Cons: Seats small. Surprised no meals unless purchased. But didn’t matter too much I ate before the flight left. And it was nice to have something to purchase if needed. It was confusing where I could purchase my baggage ahead of the me while checking in online so I just paid for it once I got to the airport.

KEF
SEA
Good 7.3

Pros: The in-flight entertainment system is very good (once you get past the spam video ads for Icelandic attractions). The flight crew on both flights was very attentive and friendly. I really appreciate that IcelandAir gives out toy boxes to the children on the plane; that's very nice.

Cons: They give you no food whatsoever, even for transatlantic flights (not even snacks), and they do not make you aware of this prior to being on the airplane. If you want to eat, you have to purchase their overpriced airplane food from the menu.

KEF
MAN
Excellent 9.3

Pros: Flight, crew.

Cons: Absolutely nowhere to sit in the assembly area by Gate D36. It is just a place to stand in a queue. There is no departure lounge.

KEF
ZRH
Excellent 10.0

Pros: Again, it was quick and easy. Nice staff.

Cons: The child who kicked the back of my seat for the flight.

KEF
DEN
Good 6.3

Pros: Crew was very helpful and friendly, and we were greeted with a bottle of water for the flight. Entertainment is nice with free movies, music and Iceland travel video blogs. Water/soda/coffee offered multiple times, and water additional times.

Cons: Boarding was walk-to-outside-stairs, more an airport versus airline thing, in truth the fresh air was nice, just glad it wasn't pouring rain. Seat comfort was barely okay, the 757 seats were basically in contact with my knees, tough for such a long flight. Their 767's are much better. Didn't like paying 60 GBP (pounds, about $75) for 3 sandwich lunches with 3 alcoholic drinks, IcelandAir could do better.

Tue, Mar 26
BOS
Boston Logan International
LGW
London Gatwick
20h 08m
Tue, Apr 23
LGW
London Gatwick
BOS
Boston Logan International
11h 58m
Trip: 29 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 20,059 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
LHR
ATL
Okay 5.3

Cons: Cramped, bad seats. Every time the guy in front of me shifted in his seat he bumped my knees and even sent my drink flying into my and my seatmate's laps.

LHR
PHX
Mediocre 2.6

Pros: There is nothing to say this is good and will not use BA again at all. BA charges a very unreasonable price for early seat reservation.

Cons: Not enough leg space for a long international flight. Entertainment is so poor that the TV screen is so bad and completely out dated.

LHR
PHX
Mediocre 2.0

Cons: We never made it to Phoenix with BA

BCN
LHR
Okay 5.6

Cons: The crew did not speak in Catalan. Leaving from Barcelona, I assume Catalan should be spoken in the plane.

BNA
LHR
Good 6.0

Pros: Crew was ok, comfort was ok.

Cons: Flight was delayed 1 h and 10 mins. Missed the connection flight because of it. No explanation was given. Food was awful.

Sat, May 18
BOS
Boston Logan International
LGW
London Gatwick
6h 20m
Sun, May 26
LGW
London Gatwick
BOS
Boston Logan International
7h 15m
Trip: 9 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 55 reviews
Boarding
7.0
Comfort
7.0
Crew
7.4
Entertainment
6.9
Food
6.1
BOS
LGW
Excellent 9.6

Pros: Left on time or earlier. Crew very attentive. Very nice plane Excellent price. I was fed, others were not, not sure why?

Cons: No headphones or inflight food provided. Everything is for sale

BOS
LGW
Good 7.3

Pros: plane itself was great, crew was great

Cons: not a fan of this "having to purchase EVERYTHING" system. at least offer water to all passengers once during the flight.

BOS
LGW
Good 7.2

Pros: good space, especially with 3 seats to myself;)

Cons: -my monitor/screen did not work (many others too) until they rebooted the whole system after at least 45 minutes into the flight -no food, no snack, no drink

BOS
LGW
Mediocre 2.0

Pros: The price is low, but not worth the horrendous seating.

Cons: Very tight seating. There is almost no legroom and the seats are very narrow. They nickel and dime you for everything. Its hard to even get water. Entertainment choices are pretty weak.

BOS
LGW
Okay 5.6

Pros: The 787 Aircraft was nice.

Cons: 3+ hours of delay on a 6 hour flight isn't acceptable (DY7148 from Boston to LGW on Jan 7 2018). After late arrival of the aircraft, "weather" caused a 1 hour delay in boarding and another hour of delay for loading bags. The only "weather" in Boston was "cold" (aka winter). Perhaps they'd have to cancel the flight if someone saw a snowflake.

Thu, Feb 7
BOS
Boston Logan International
LGW
London Gatwick
6h 20m
Fri, Feb 8
LGW
London Gatwick
BOS
Boston Logan International
7h 30m
Trip: 2 days
3.0MediocreShow reviews
Overall 3.0 Mediocre
Based on 1 reviews
Boarding
6.0
Comfort
6.2
Crew
6.5
Entertainment
6.3
Food
5.0
JFK
LGW
Mediocre 2.0

Cons: Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

LAX
LGW
Excellent 10.0

Cons: We just hoped that we were given an advanced explanation on the Luggae Allowance we were allowed based on our ticket as coordinated by Kiwi.com

LGW
AUS
Good 6.0

Pros: Flight attendants very friendly

Cons: Difficult to get water during flight. 2 hour delay sitting on the tarmac at airport.

JFK
LGW
Mediocre 3.5

Pros: new plane

Cons: horrible check in and boarding experience

BOS
LGW
Mediocre 3.0

Cons: Very disappointed in my first longhaul flight on Norwegian Air. Check in staff at Boston was snarly, the food was very average, and the leg room in economy was the least I've ever experienced on an international flight. I am 5 foot three and I do not understand how anyone even a few inches taller than me would not be in imminent danger of developing a blood clot. Horrible. This is a Dreamliner? I only had nightmares.

Tue, Feb 26
BOS
Boston Logan International
LCY
London City
15h 05m
Tue, Mar 5
LCY
London City
BOS
Boston Logan International
11h 35m
Trip: 8 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 7,629 reviews
Overall
8.2
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.7
Food
8.0
ZRH
SFO
Excellent 8.3

Pros: On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs.

Cons: Our flight was delayed and the seats were narrrow.

ZRH
BOS
Excellent 8.0

Pros: I like the service, the crew and the overall experience of flying Swiss.

Cons: I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point

JFK
GVA
Mediocre 3.6

Pros: The staff was nice

Cons: The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat.

ZRH
LAX
Excellent 8.6

Pros: This was a 12 hour flight that didn’t feel like 12 hours. They movies and other entertainment was very good with new and older movies that didn’t disappoint. The food was great all the way through to the farewell piece of chocolate.

Cons: The seats on this flight were very tight. I am 5’8 and felt super cramped. The seats themselves were not that bad just small and not a lot of space. If you fly with them don’t expect to kee anything under the seat with you. Also the whole boarding process is a big cluster! There is no real organization to the line or who they are boarding. Make sure you get in the line quickly or you could be waiting awhile.

FCO
ZRH
Excellent 8.0

Pros: They had many snacks and meals. And the meals were very good. Staff was very friendly.

Cons: Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you.

Fri, Jun 7
BOS
Boston Logan International
LGW
London Gatwick
11h 30m
Tue, Jun 11
LGW
London Gatwick
BOS
Boston Logan International
7h 15m
Trip: 5 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 5,428 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
DUB
PHL
Okay 5.0

Cons: See above

DUB
YYZ
Excellent 8.0

Pros: Flight on time

Cons: Upon check in Dublin there was only one attendant at the check in counter in business class. Had seat assigned when I booked the flight and check in counter gave different seats so was not sitting beside my husband.

CDG
DUB
Okay 4.3

Pros: Food was ok

Cons: Who starts a boarding process 2h before the flight with only 2 counters, with no possibility to check in online (even for those without luggage) and no automatic machine? I'm very glad the company had the kindness to wait for us on the last call for boarding when you finally check your luggage 30min before departure. Should we talk about the politeness of your fight crew? In short, very disrespectful. Delivering the luggage took an extremely long time

DUB
BOS
Good 6.6

Pros: The entertainment system has been upgraded on planes I've flown on recently and is very good. Food is normal airline blah, no better no worse.

Cons: The crew are very fussy. Can't wear headphone on takeoff and landing whereas other airlines allow, They charge for alcohol so the drink service takes twice as long while they collect money/credit cards. Constant, constant, constant announcements. Impossible to watch a movie without some interruption. No, I don't care who is chief flight attendant in business class. Towards the end of the flight, they subject you to a charity video. You have to listen/watch. The inflight entertainment is interrupted (again) for this.

BOS
DUB
Mediocre 2.0

Cons: The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights.

Fri, Feb 1
BOS
Boston Logan International
LGW
London Gatwick
10h 10m
Mon, Feb 4
LGW
London Gatwick
BOS
Boston Logan International
25h 50m
Trip: 4 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
EDI
KEF
Good 6.6

Pros: No frills budget carrier, mostly exactly as I expected.

Cons: If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

YYZ
KEF
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

KEF
BOS
Good 6.6

Pros: I got a seat with more leg room and it was much more comfortable

Cons: Boarding was a bit frantic because of the lines at the airport for customs

ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Fri, May 17
BOS
Boston Logan International
LCY
London City
10h 00m
Fri, May 31
LCY
London City
BOS
Boston Logan International
13h 30m
Trip: 15 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2,669 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.4
Entertainment
7.1
Food
7.5
VCE
AMS
Okay 5.0

Cons: At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included.

AMS
DXB
Okay 5.3

Pros: Entertainment options.

Cons: Service was poor, seat did not recline, and the food was terrible.

EBB
AMS
Excellent 10.0

Pros: Very good service, teh flight attendants made it as pleasant as possible, plane left on time

Cons: tough to sit on a plane for 9.5 hours

AMS
CTU
Excellent 9.0

Pros: The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled.

Cons: This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu.

LAX
AMS
Good 7.0

Pros: Very personable staff. Food acceptable for airline fare. Ticket price was outstanding.

Cons: Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good.

Mon, Mar 4
BOS
Boston Logan International
LGW
London Gatwick
10h 10m
Sat, Mar 9
LGW
London Gatwick
BOS
Boston Logan International
11h 25m
Trip: 6 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

YYZ
KEF
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

SXF
KEF
Good 6.3

Cons: Seats are too small

SXF
KEF
Good 6.3

Pros: In flight staff was friendly.

Cons: $46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

Wed, Mar 13
BOS
Boston Logan International
LHR
London Heathrow
8h 45m
Mon, Mar 18
LHR
London Heathrow
BOS
Boston Logan International
29h 05m
Trip: 6 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 23,434 reviews
Overall
7.2
Boarding
7.4
Comfort
7.1
Crew
7.7
Entertainment
6.9
Food
6.5
YVR
YYZ
Excellent 9.6

Pros: New "signature" business class is smaller than the old pod, but very functional layout.

Cons: Food created by Chef Hawksworth is mediocre at best.

YYZ
YVR
Okay 5.3

Pros: The movies.

Cons: It’s a crowded plane with tiny seats. The passengers in my row who had not been able to bathe did not make the 5 hours go by quickly.

YYZ
YVR
Okay 5.3

Pros: The movies.

Cons: Seat size

YYZ
YUL
Okay 4.6

Cons: were not served drinks

PVG
YUL
Excellent 8.0

Pros: Good service good flight fair food and nice seat.

Cons: Biggest issue the start very lax re security, 2 people never wore their seatbelts at any time, take off and landing. They hardly checked anything.

Sun, Feb 3
BOS
Boston Logan International
LTN
London Luton
23h 30m
Thu, Feb 7
LTN
London Luton
BOS
Boston Logan International
32h 00m
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
Mon, Jul 15
BOS
Boston Logan International
LHR
London Heathrow
11h 35m
Thu, Aug 22
LHR
London Heathrow
BOS
Boston Logan International
12h 15m
Trip: 39 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 27 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
BOS
LHR
Okay 5.6

Pros: Crew was fine

Cons: Our luggage never made it to Rome, our final destination. So now we have no change of clothes - for the next 2-3 DAYS.

BOS
LHR
Excellent 8.6

Pros: The fact that this is the only daytime flight from Boston to Europe.

Cons: Food was very ordinary, and drink choices may have been theoretically available but the crew did not offer the choices.

BOS
LHR
Good 6.0

Pros: Seats are snug. You get to know your neighbors really well.

BOS
LHR
Good 6.8

Pros: Maybe they should call these flights "Byzantine Airways". Finnair doesn't fly Boston to London, so my Finnair flight was on British Airways, but I did it that way because BA wanted more money that day. As a flight, it was OK. I don't think I have much to say about Finnair.

BOS
LHR
Mediocre 2.0

Pros: I never took it because.....

Cons: your customer service agent refused to help, and I had to fly to New York and take a different flight to London, and the whole thing cost me an extra $2900.

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