My seat wasn’t comfortable enough even though I paid for it. Seafood menu wasn’t good. I was left hungry throughout my flight because I cannot eat a lot of stuff :( overall it was a pleasant flight. Passengers are pretty well behaved and less noisy compared to Cathay Pacific. There are no toilet seat papers.
Pros: "Crew very helpful. Seat was very good, food excellent."
Pros: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Pros: "Very comfortable; excellent service"
Pros: "The crew professional and friendly"
Cons: "The food was rather bland and did not live up to my expectations"
Pros: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Cons: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
Pros: "They were very generous with food and drinks. It was a pleasant flight."
Cons: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Cons: "Seats after 1st hr, will feel uncomfortable"
Pros: "Best airline I've ever been on"
Pros: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Pros: "The crew was terrific. Always smiling and helpful."
Cons: "If you need more space economy is a tight fit. It would be better to upgrade."
Pros: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Cons: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Cons: "5 crying babies on a red eye. Don’t know if that can be prevented."
Cons: "Food could have been better."
Pros: "The crew was great as usual. The food was good"
Cons: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Pros: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Cons: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Pros: "everything in suite class"
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Pros: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Cons: "would like regular water bottles to be available for drinking"
Pros: "Clockwork prompt"
Pros: "The flight attendants were nice, attentive and joyful!"
Cons: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
Pros: "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
Cons: "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."
Cons: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
Pros: "Spacious economy class seating and great service"
Pros: "The aircrafts, on-board service on Sin Dxb route"
Cons: "The thing that Inhad to fly Silk Air with one of four flights."
Pros: "great crew service. my first time flying with singapore airlines and they delivered"
Pros: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Pros: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Cons: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Pros: "Wonderful and warm crew made me feel at home. Loads of entertainment but best of all, comfortable seat/bed allowed for a goodnight's sleep!"
Pros: "Comfort Great book the cook meal choices Restful Attentive service"
Cons: "What’s there not to like about SQ"
Pros: "The entrainment was amazing!"
Cons: "Seats were a little cramped"
Pros: "Friendly, attentive crew. Clean plane."
Cons: "Cramp set space. Lack of movie choices, not all had closed caption."
Pros: "SQ always has top quality service and that came through today."
Cons: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Pros: "I always felt attended to, great customer service, clean and best bang for your buck"
Pros: "Attendants are always nice, flight is always smooth."
Cons: "cramped uncomfortable seats freezing cold"
Pros: "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
Cons: "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"
Pros: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Cons: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Pros: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Pros: "Leg room in economy is good, even for tall people. Food was actually quite good."
Cons: "Two of our family's seats would not recline, although they were not near an exit row."
Cons: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
Pros: "Crew was outstanding"
Cons: "No sound on my entertainment system"
Pros: "Crew was attentive and nice."
Cons: "Cabin was beat up and worn out."
Cons: "Was perfect"
Pros: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Cons: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund or a voucher"
Pros: "Baggage policy and amenities on board as well as the Istanbul airport as a connector."
Cons: "Too tight seatings"
Pros: "Slept in the flight for 5 hours and my toddler did too , was quiet in the cabin and this is the only good thing"
Cons: "Boarding they kept me and couple othee guys like seeiously 5 staff people at the gate doing nothing and you ask anyone please help i want to tag my stroller so i can board ans go on boarding line, no response only one peeson will work. the rest of the four are completely useless, i eventually told my wife to board with our daughter so they have the time to sit and prepare food etc and pull things they will need durimg flight Andi waited on this last staff person at the gate until she gave me the tag to the stroller and boarded later First meal they said either fish or beaf meat balls, i like both and no problem, but the crew said no fish anymore so you you will take beaf, OK Luckily neither my wife or daughter ate it Because after I ate it, 3-4 hrs later, I had the worst stomach pain ever and was in pain the rest of the flight and the remaining of the day after we landed FYI I ate just crackers and like all bread sandwiches all morning and was completely fine- just the beaf meat balls either not cocked or remains of non good beaf and other things- horrible food"
Pros: "The food and the selection of movies"
Cons: "No usb chargers on plane"
Pros: "Stewardess were very friendly and helpful, the food was reallz delicious. You have enough space for your leg even on Economy class."
Cons: "To long of a flight"
Pros: "Turkish Airlines offers an experience much better than your average two-hour plane hop in the U.S. There was a full meal served, staff were kind and didn’t try to sell a bunch of extra stuff to you, and there were many choices for in-flight entertainment."
Cons: "Unfortunately, the children on the plane were really poorly behaved and loud. In addition, the flight was delayed by 1 full hour and when we arrived in Vienna our luggage (and the luggage of many other passengers) had not been sent with us. We waited in line for luggage for 30 minutes, then another line for at least 30 more minutes to report the missing bag, and we were then told that it wouldn’t arrive for another day and would be delivered to us within a 3 hour window in the middle of the day. This was essentially an entire night and day lost to a mishap that the airline didn’t even notify us of when we landed. Pretty frustrating."
Pros: "All was great, until..."
Cons: "... the person in front of me reclined their seat. That was the end of my comfort. I’m 5.11”- 1.80cm. Couldn’t watch tv, had trouble eating."
Pros: "Good service, friendly staff."
Cons: "Istanbul airport is obviously outdated and very crowded. Only one restroom for a huge area around gates 300-309."
Pros: "Comfortable seats, good food and in flight entertainment"
Pros: "Crew was good"
Cons: "Seats on the way to Istanbul were extremely small. One of them was broken and did not recline. Food was not good."
Cons: "crew was so helpful"
Cons: "On the registration checking in in Boston Logan Airport they did not tell me that I as an american citizen must have a visa. After arriving to Turkey they refused me to get in and sent me back to the states. I want refund all my expenses on this trip."
Pros: "Everyone we encountered was friendly and helpful. They fed us and gave us blankets and pillows and slippers. They were lots of movie and tv choices. It was a very pleasant experience."
Pros: "I bought a ticket for three persons: my wife, my daughtet and me. I am Nigerian, my daughter American, and my wife's Turkish. However, because of the diplomatic row between Turkey and the U.S., my daughter was refused entry into Turkey. Turkish airlines' policy was to refund the ticket of any American caught in this row. They said they will refund my one month old daughter's ticket. However, my wife and i will not receive a refund. We bought the three tickets together. Our ticket numbers ended in 235...51, 235...52, and 235...53. However, they will not refund our whole money by cancelling the ticket but only that of my daughter. So this is the question: Does Turkish airline want me to leave my one-month old baby in the U.S. and tavel with my wife to Turkey? What kind of parents will we be if we were to abandon our daughter to take a trip to Turkey. Even, the people in Turkish airlines will judge us evil parents, yet that was exactly the only option they gave us. Lose your daughter or lose your ticket money. They will not even just change our iternary or give us another destination we suggested without penalties which are almost 3/4 of our initial ticket price. They just made away with our money. You cannot say, 'We are cancelling tickets for American citizens' but make no exception for parents of infant citizens. This is the height of criminality. So, me and my family couldn't take the flight and lost $1500. We had to buy another ticket by airfloat to get to Georgia. But Turkish airlines refused to even contact us on the refund for my daughter. A truly criminal enterprise."
Cons: "They had a vague refund policy for Americans, forgetting that American infants can also have none-American parents who are as much victims in this as the American infant. For them to be myopic and keep repeating talking points of their refund policy is unfortunate to say the least."
Pros: "Good service everywhere"
Pros: "Boarding was smooth. Staff friendly. Great selection of movies."
Cons: "Dinner was really poor experience. However I guess it is a matter of taste (pun intended)."
Pros: "food was good"
Cons: "wifi was announced but did not work"
Cons: "Comfort, service, food"
Pros: "Great crew and food"
Cons: "Seat comfort/space"
Cons: "Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us"
Pros: "Window seat, decent selection of movies / shows."
Cons: "VERY small seats. Staff not very attentive."
Pros: "Crew members were nice People were good at check in as well"
Cons: "It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences"
Pros: "Comfort and boarding was well done, comfort is really good"
Cons: "Crew was little bit nervous and not nice all the time!"
Cons: "There was not enough milk while they know there is alot of kids"
Pros: "Food, service, comfort packs."
Cons: "Horrible customer service. We paid in case of change in flight plan .your airline said no money back."
Pros: "The seats was comfortable"
Cons: "The price was good"
Cons: "not all the crew spoke English"
Pros: "We travel and used different airlines but Turkish airlines is one of the best."
Pros: "The flight was good. The food was good and the air hostesses were courteous. There was fair leg space in the economy flight and entertainment was also good. However, the negatives far outweighed these positives."
Cons: "The layover arrangements were a shame. No proper accommodation was provided despite having over a 24 hour wait period. I along with other passengers were stacked in dorm style non barricaded rooms in 1.5ft wide beds like animals. It was in total poor taste. Half the Turkish Air employees I approached at the Airport for help with directions and clarifications were dismissive to the point of being obnoxious. Walking through the airport, all I could think was what a disorganized and hard to navigate airport it was. It was an unpleasant experience and I will never recommend Turkish Airline to anyone. It was my first Turkish air, and it will be my last."
Pros: "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
Cons: "The workers at the boarding they don't have good language to new people they think every one should know every thing about Turkish schedule and other information, It is a little bit strange to have no where to sit at Instambul Airport while having wheel chairs for sick people after bringing them at the waiting place where do you think they will be sitting."
Pros: "good selection of movies free drinks"
Cons: "food was not too good"
Cons: "Delayed a couple hours."
Pros: "Almost everything. Food ..."
Cons: "Was great overall."
Pros: "Flight was great overall, but the one piece that I'm hoping is not a repeat is the overly frequent reminders, especially since this was an overnight flight."
Cons: "Too many redundant and unnecessary announcements"
Pros: "I liked the food"
Cons: "Seats were very uncomfortable, the entertainment screen haven't changed since 2001 i guess; very bad quality, and it broke down at the middle of flight."
Pros: "The food was excellent on this airline. The service was great. I recommend this airline."
Cons: "Sadly the airlines treat us like cattle now the way they squeeze us in like sardines in their non-adjustable seats. This appears to be true on all most airlines."
Cons: "70mn late. not enough place in the front although I have chosen the seat myself of that purpose"
Cons: "Yolculuk genel anlamda iyiydi fakat bagajim kayboldu. Thy gibi bir kurumda bagaj kaybolmasini anlayamiyorum. Tum guvenimi kaybettim."
Cons: "The flight left very early, without prior warning, so that I almost missed it, despite arriving at the gate at the designated boarding time! The breakfast was also barely edible, which was a surprise as the other times I have flown Turkish the food has been delicious."
Pros: "nice large screens for entertainment."
Cons: "the cabin temperature was too warm making the flight rather uncomfortable."
Pros: "My check-in experience was very bad. I was doing a business class check-in which was not at all a "business" class experience. The agent was very inexperienced and rude."
Pros: "Nice flight. Great movie selection."
Cons: "I'd like more leg room and tastier food."
Pros: "The food was perfect!"
Cons: "Neither of my flights had working TV screens on my seat."
Pros: "Return on investment is excellent. great ground and air crew great service all around."
Pros: "The crews were awesome and very friendly professional"
Cons: "I booked a business class, round trip ticket, only to find out that one of the legs was not."
Pros: "the seat configuration is 2/4/2 so if you get a seat by the window, you have your significant other or friend next to you and no one else which is nice. Food was decent."
Cons: "Entertainment didn't have any interesting movies or TV shows. Bottom of the barrel. No coffee or tea was offered before landing and it was advertised."
Cons: "Cabin crew makes way too much noise on an overnight flight. On these flights, the focus should be on letting passengers rest, and limiting announcements, even if that seems to take away from the perceived level of service."
Pros: "The selection of movies was great. Boarding happened super fast and plane departed early."
Cons: "Plane was incredibly cold! Touch screen didn’t work well. Breakfast was lame. Flight attendants were super loud during breakfast service even though the lights were still dimmed."
Pros: "The crew was efficient and well trained"
Cons: "The food needed salt and the bread was a little dry."
Cons: "The seats could have been more comfortable and . The plane was over booked"
Pros: "The crew was as amazing as they were 9 years ago when I flew Aer Lingus. The plane was very clean and comfortable. The entertainment that we could choose from very good. Something for everyone was provided."
Cons: "One thing that I would like to see improved is for the announcements to be spoken slower than they were. The announcements were so quick that I could not understand what was being said. This should be an easy fix so I have no worries ."
Cons: "Overall pleasant More pleasant than with some other carriers recently"
Cons: "Had to cancel trip due to avalanche risk and snowed out resort. In order to claim insurance CSA travel protection I need a copy of flight fare rules. But JustFly will not send me a copy of those rules. Some crazy policy that requires I pay $150 cancellation fee in order to get those. If I own the ticket don't I have a right to know what the rules are? CSA and JustFly have created a catch 22. CSA requires something to make a claim but JustFly won't provide it!"
Cons: "The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights."
Pros: "It left on time."
Cons: "Uncomfortable seats. pay as you go--even for water."
Pros: "Both ground crew and flight crew were courteous and friendly."
Cons: "The meal was between edible and mediocre. It would have been nice if the hot beverages were served with the mini breakfast before landing."
Pros: "Decent legroom, pillows and blankets, food and drink all at no cost (paid for bag, opted not to pay for seats and still ended up together)."
Cons: "The flight is advertise as a British airways flight which flies out of teminal E in Boston. In reality the flight is through aer lingus which flies through terminal C. This should be clarified upon booking...."
Cons: "Supposed to leave Boston at 9:30 pm, instead 1:30 am. It was said they knew this the day before and sent emails to passengers. No one who I spoke to, including myself, got one. Aer Lingus hired another carrier to do this flight—plane, crew —no Aer Lingus personnel. Everyone was nice, but. Had made arrangement for early morning checkin. Got to the hotel SO late that they waved a fee and had our room ready. Was going to sightsee the first afternoon—basically lost a day of seeing Dublin."
Pros: "Timely departure."
Cons: "Staff did not seem engaged in customer service, did not go up and down the aisles to collect cups, paper, etc. very disappointing in tight space."
Pros: "No delays. Reasonably comfortable"
Cons: "Not a single vegetarian option on the flight ??!?"
Pros: "I fly a lot in the US. Most of the time I’m afaid of the US flight attendants because they act like I’m bothering them when I ask a question. Aer Lingus flight attendants were so nice and SMILED even at 3am! Great service!"
Cons: "Dropped myself and my partner from our connecting flight from Heathrow to Boston cause of a plane switch. Provided no reason for why we were selected. Then was put on a flight to Dulles and then to Boston. Ended up arriving home about 5 and a half hours later than anticipated due to BA's incompetence. Awful day of travel. Also the plane's temperature was HOT! I've never experienced such discomfort on a flight."
Cons: "The plane departed late from DUB in spite of an unusually very weather. It landed 40 minute late in Lyon"
Cons: "We boarded okay but then we had to sit on the plane for over an hour before we actually took off. So arrival into Lyon was late. Also had to buy any food or drink if we wanted anything."
Pros: "Food was good, individual entertainment system was good."
Cons: "Cramped spaces"
Pros: "Staff were nice"
Cons: "The seats were exceptionally narrow. Seats were firm and uncomfortable, my entire body was aching and it was impossible to sleep bc the cabin lights were on the entire flight . I’ve flown to Europe via British airways before and I can’t even compare the two. THe thought of having to fly back in the same aircraft is giving me cold sweats and i wish I didn’t have to"
Pros: "Pretty good flight for a good price."
Cons: "It would be so nice to have tea and/or coffee served before landing. oming in at 5am or 1am North America time is difficult and if you have to travel more that day a cup of coffee or tea sure would help. Serving tea and coffee at ten pm after serving dinner isnt good if you want to sleep..just keep it warm and serve it before we land."
Pros: "The actual flight"
Cons: "Food and comfort. Seats too small and no leg room."
Pros: "Tail winds shortened the flying time by 45 minutes"
Cons: "seats... no space menu.... skip it movie choice ... fair at best"
Pros: "Was exceptionally impressed that the cabin crew made a cabin-wide announcement concerning a passenger with a peanut allergy. Other airlines could learn a lot in this department. Keep up the good work!"
Cons: "Because there was a delay in getting to our connection our luggage was not delivered. It didn't make it to our hotel until the next day."
Cons: "the entertainment system is not good as other airlines, also the served drink is not good."
Pros: "Nothing but the price, flight was Aer Lingus to PRA and was less than expected"
Cons: "it was really bumpy, i almost lost consciousness, felt really bad after the flight."
Cons: "No coffee for breakfast and the food for breakfast"
Pros: "Check-in was quick and easy. The plane was on time."
Cons: "The seating was cramped. The video screen did not work and after rebooting the selections were poor. I would have enjoyed a current live steam news program."
Pros: "Fast. Not too much time wasted between connection. Dublin = small airport, it's really comfortable..."
Cons: "Not enough room for my legs Too close to the "babies rows" = difficult to sleep. It's a pity to pay now to change a seat in the same category"
Pros: "The crew was VERY friendly and attentive. They responded quickly to requests and were very pleasant. Everyone was showed attention to details and put customer comfort at the forefront. They allowed people to relocate to seats allowing for more room and comfort once everyone boarded and empty seats were identified. The snacks and meals were tasty and generous. The entertainment options offered something for everyone - great music and movie choices. I would definitely fly Aer Lingus again."
Cons: "Flight delayed by a day. No reasonable efforts to get us there through another airline."
Cons: "I had to go to Berlin last minute because my husband had a serious accident. I booked the flight and went right to airport. They denied my boarding because it was 50 min from take off. They could have done something. I had to book another last minute on delta and they took cate if it because that flight was also less than an hour to takeoff too. I will NEVER fly aer lingus again"
Pros: "We had an excellent experience flying with Aer Lingus! We had a little trouble in the beginning due to my husbands CPAP machine. We did not realize you need a doctor’s note in order to fly! The first girl, Ajla, was sweet and just doing her job as she explained to us that we needed the note. My husband and I were upset, but she remained calm and kept a smile on her face. She got her supervisor, Ismail, to help us with our situation. We were able to resolve our problem with his help and check into our flight. Sean P helped us check into our flight and got us all situated. Ismail was amazing and upgraded our seats AND escorted us through security to make sure we would get to our flight with extra time to relax before we boarded! After our rocky start at check in Ismail made everything all better!! I highly recommend this Aer Lingus team at Logan International Airport!"
Pros: "I was very much impressed with Aer Lingus. First time with this airline, and everyone was pleasant and professional."
Cons: "The food was limited in choice. It was okay though."
Pros: "The individual seat provided me with privacy and a window seat, as well as the comfort of being able to lay down flat. And the chair had a massage option!"
Cons: "The buttons to change seat alignment are too sensitive. Several times during the flight I just grazed my arms on the panel and my seat alignment moved."
Cons: "Lost my luggage for two days. Follow-up on lost luggage was extremely poor. As far as plane flight: No place to charge phone on transatlantic flight. Charged for *all* food and drinks including 4 Euros for cup of tea! Plane was very late leaving, and very late arriving. Plane seats were significantly smaller than on other airlines' international flights. Can't see any reason to fly Aer Lingus again."
Pros: "The flight attendants were very attentive and helpful."
Cons: "The fact that beer and wine had to be paid for. It is such a small thing to make passengers welcome and feel good on their trip! Lufthansa and Swiss Air don't charge for alcohol on transatlantic flights."
Pros: "Having two seats together but separate from the others. The departure time and connection to Edinburgh were also convenient."
Cons: "As with most other airlines, I don't like not having a direct flight from Boston to Edinburgh."
Cons: "It was supposed to be a British airways flight but it ended up being an aer lingus flight."
Pros: "The crew was helpful and the plane was clean."
Cons: "The rows were terribly tight (no one in my group is over 5'1" and neither of us could cross our legs). The cabin was too bright and the announcements were too frequent to be able to rest."
Pros: "Service was great, everyone was really helpful"
Cons: "We froze the entire trip each way as we had the exit seats"
Cons: "The food was not tasty. Poor flavor. I had the Shepherds pie. And although I was grateful to have a meal offered, this one was a little off in flavor."
Pros: "All services were very good."
Cons: "Overnight sleeping in extended seats in Business Class were cramped."
Pros: "It was on time and everything went well"
Cons: "They could have offered more water"
Pros: "Crew was awesome, seat spacing comfort not so much."
Cons: "Need to have seat upright to use trays to eat on flight"
Cons: "One more toilet on the Lisbon Geneva flight would have been nice."
Cons: "Boarding process was disorganized and no announcement was made about paper boarding passes and not accepting electronic ones. The seats were very cramped"
Cons: "Watch out for the extra fees and restrictions. We booked a flight knowing that we weren’t allowed a free carryon. We didn’t know the cost for one checked bag was $120!"
Cons: "They took an extremely long time clearing away the dirty dinner trays, which meant that the tray table had to be down. This made it near impossible to get up to use the restroom or to stretch."
Pros: "Encouraged to take the pillows home they were nice"
Cons: "Headphone jacks that work would have been nice. 6.5hr flight without sound! The crew disappeared and would only give half cups of water when asked for. ALCOHOL not just wine and warm beer."
Pros: "loved the pillow and the blanket and the movie options"
Pros: "Overall was ok gor a very cheap flight considering it is not a lowcoster."
Cons: "Very incomfortable seats. Hardly reclign, no leg room. I am 5’8” and slim and it was tight."
Cons: "Terrible terrible service in helping with a tight connecting flight, terrible"
Cons: "bumping and no coffee"
Cons: "Very warm in cabin, no means of controlling air flow. Seat space very cramped. Very tall person next to me in my space"
Cons: "I am an Asian woman. After seeing the person who is a Caucasian man set next to me used the toile right in front of our seat twice during the flight, I went to use it. Just as I was entering the toilet a flight attendant yelled at me saying: "you can’t use this toilet. It’s for privileged people. You have to go to the end of the aircraft and use that one!" Then 10 minuets later another caucasian man seated behind me went to use the toilet right in front me without any problem."
Pros: "Great flight, friendly and helpful crew."
Cons: "Didn’t connect to entertainment didnt"
Cons: "Not getting new business configuration"
Pros: "overall good service; seats are full recline leaning type, which isn't the most comfortable solution, but ok."
Cons: "TAP connecting flight was three hours late"
Cons: "We had to pay $200 each way to check in a luggage and just pick regular seats. That was not clear when we bought tickets. Additionally, they don't announce the gate until 30min before boarding. If you're going through passport control that can be a 45min process. On top of that even though I paid $100 to reserve seats, when we arrived at the gate the seats we reserved weren't reserved. Why did I just pay $100?! Luckily I had receipts. Our connecting flight was delayed 4 hours, making our layover 7 hours! For an hour flight. This is the worst airline."
Cons: "Seats are very tight had more room on earlier jet blue flight"
Cons: "I don't think I have ever rated any service negatively, but here's my first. TAP completely ruined my birthday trip that I have saved up for a long time for. DO NOT TRAVEL WITH THEM! I had a valid Schengen tourist visa issued by the Consulate of Portugal. At the time of visa issuance, the printer of the Consulate was not functioning, so part of the visa information was hand-written, but it was properly signed and stamped. The Consulate told me it's valid and said they have been doing so for ten years. The Consulate also said that they, not the airlines, have the sole authority to determine the validity of the visa. When I went to the airport to check in with TAP, TAP staff denied me boarding because they did not believe my visa was valid. I only learned later that this action was inconsistent with TAP's own internal policies. The staff at the kiosk told me that I could either ask for a refund or rebooking of the ticket. But when I called TAP the next day, I was told I could not get a refund even though they should not have denied me boarding. I called TAP many times and got a different answer each time. They simply refuse to compensate me for their own mistake. It's the most horrible travel experience I've ever had!"
Cons: "Business flat seats quite restrictive"
Pros: "The crew & cleanliness in general . On time ."
Cons: "What I don’t like in all modern flights in economy( not enough leg room) . I’m 5feet 8 and can hardly fit . I’m Not overweight. I can’t imagine what taller people must feel like."
Pros: "The staff were really friendly and the flight was as comfortable for me as a transatlantic journey in stage class can be. The food was surprisingly tasty and that Portuguese wine was offered for free made me and the passengers around me feel welcomed and well taken care of."
Cons: "My flight arrived late, apparently, as myself and people on two other connecting tap flights all deplaned after our respective boarding calls had begun. There was no announcement for people with tight connections or about what to do if we couldn't make them. That tap didn't plan out sufficient connection times for the conditions of the airport, and that it was security, not to itself, that did anything to try to expedite is through passport control, etc was disappointing and resulted in several extra hours stuck in the airport for me and for those on one of those other missed flights having to wait overnight for another seat"
Cons: "Our flight leaving Boston was delayed by 2 hours due to a mechanical issue. So, we missed our connection in Lisbon to Venice (our final destination). We were rerouted from Lisbon to Rome and then to Venice, turning our 2 leg journey into a 3 leg flight. We were offered just 16 euros worth of food vouchers for our trouble. We asked for lounge access because missing our connection meant we had to cool our heels in the Lisbon airport for 3 hours until our flight to Rome took off. We were told we'd have to pay for the lounge! Then, our flight to Rome was delayed. We stood at the gate for 40 minutes past boarding time. No staff even announced that the plane was delayed or how long we should expect to wait. When we finally got to Rome, we had 10 minutes to make our connection to Venice. We lost an entire day in Venice."
Pros: "The crew was very attentive and helpful"
Cons: "It was hot in the cabin. The lights were turned on and off without an announcement and without much time to sleep."
Pros: "Seats felt smaller than most international flights"
Cons: "Rock hard seats. Surly stewardess. Mediocre to poor food."
Pros: "There was great entertainment on the first flight"
Pros: "very rude empoyees at check in"
Pros: "Overall flight was smooth and crew seemed nice."
Cons: "Flight was delayed leaving Boston due to an ac problem. In the end they got it squared away but we sat on the plane for an hour at the gate with absolutely no air flow and it was pretty uncomfortable. Feel as though they should've come around and gave waters, etc to passengers. Also could have improved the selection of in flight entertainment, not many offerings"
Pros: "Comfortable seat"
Cons: "No lounge airside at Lisbon airport, no shops open that early in the morning"
Pros: "The flight was on time. The airplane was clean, there is a lot of space between seats, the seats are confortable and each seat has a computer screen so you can play games, watch movies, news. Etc. The airplane is a brand new airbus."
Cons: "Airplane should have more bathrooms."
Pros: "Movie selection was good."
Cons: "Staff was rude and food was terrible."
Pros: "I tot was nice that the flight was not completely full so that we could have a little bit of room"
Cons: "Second connecting flight was very rough. We thought that this would be the shorter, easier flight but it was not"
Pros: "Everything was good"
Cons: "I enjoyed flying with tap"
Pros: "Free blanket, pillow, headphones, and wine! Flight was on time, no one weighed or measured carry on bags."
Cons: "Tight seats for an international flight!"
Cons: "The online check in open for a flight from the us to the europe must be open 24 before, indeed it has been opened only 16 hours before..."
Pros: "Good price. Fast, friendly crew."
Cons: "Incredibly tiny seats."
Pros: "Lots of leg room at no extra charge. The planes are new and very clean. The attendants were friendly and helpful. Food was acceptable."
Cons: "TAP can't process global entry at Logan international airport yet."
Cons: "Late arrival in Lisbon, missed our connecting flight to Munich."
Pros: "The food was good and the seats were very comfortable. The selection of moves was alright. The crew was very gracious despite all the problems with boarding."
Cons: "The boarding process could not have been worse. Both legs were delayed because of bag issues. One leg a significant portion of us had to get off the flight because there was not room for all the luggage. They made me a check my carry on bag because it was over small mediocre weight requirement even though lots of people had heavier bags. Then they LOST that bad for 2 days and it was a nightmare getting it back in another country. The second leg, a person whose bag was on board was unaccounted for, so we were delayed again."
Pros: "Flight was very good and comfortable."
Cons: "My luggage did not arrive to the final destination."
Pros: "Latency is a big problem with TAP. Had two flights and bothe were late with very unpleasant Result for me, missed next flight."
Pros: "the flight itself was great"
Cons: "the airport in Lisbon is really disorganized with few people to check all the passports, so it took a long time to get to the connecting flight."
Pros: "Good organized, friendly staff"
Pros: "Seats were spacious. TVs on the flight with lots of movies and TV shows. No delays, great service. Highly recommend it!"
Pros: "Nice new plane, lie flat beds, great value for the price"
Pros: "Wine and sparkling wine were better than anticipated, food was better than average;"
Cons: "I am pretty tall, so would have liked my legroom. Also, my luggage was lost, which is unusual. I had a 3h layover in LIS and did not expect luggage would be lost that easily."
Pros: "The airplane (A-330): the flight was very smooth, the entertainment system is top notch."
Cons: "Lisbon airport is a disaster. I almost missed my connection. Had to beg to be given priority, which was granted at the very last possible minute. Had to literally run to the gate."
Pros: "great staff"
Cons: "More food also snacks along the way"
Pros: "The extra legroom for economy plus seats"
Cons: "The food was tiny and not good"
Cons: "Free high speed Wifi. More room / comfort"
Pros: "Most uncomfortable plane that I've ever been on"
Cons: "Seat space"
Pros: "The crew and the entertainment were excellent."
Cons: "The seating area is very tight and the aisles were extremely narrow."
Pros: "The staff at the boarding gate and the flight crew were friendly and professional."
Cons: "The United gates at Logan airport were quite horrible. Poor signage, limited bathrooms, and all the dining options were quite expensive."
Cons: "Not being delayed for 2 hours"
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Pros: "Salmon and rice."
Cons: "Tvs not working and staff pretending as if they would fix it but actually the problem been going for a while with that airplane. The pizza should not only be a vegetarian one ."
Pros: "Not much although the small meal/snack was solid. Also they didn’t lose or kill any animals as far as know."
Cons: "WiFi did not work. Flight attendants didn’t really care. No way to watch TV unless you pay."
Pros: "Good. Seating. Not too crowded"
Pros: "United personnel were very helpful under really miserable circumstances. They did everything in their power to rush me to flights that were seriously delayed due to severe weather on January 4th."
Cons: "The long delays! The kicker was when we waited 2.5 hours for technicians to repair broken in-flight restrooms. Flights that were supposed to be completed in five hours were finished in 10. Noone's fault, but I did not enjoy that part."
Pros: "The flight attendants were so nice, and although our flight was delayed and hour and fifteen minutes and our layover was an hour and fifteen minutes, we were able to make our connection! Since our connection to Portland in Denver was the last flight of the night, they were able to hold it for us. This was wonderful because there weren’t many flights out that weren’t booked solid for the next day. The attendants on this flight were great about updating us with information for the connections and telling us when we would land in Denver."
Cons: "The plane was delayed over an hour for cleaning. It was frustrating to say the least."
Pros: "Refund was prompt"
Cons: "Flight was canceled"
Pros: "The crew from the ticket agents all the way up were great. The app for iPhone is great."
Cons: "I paid for 30 minutes of WiFi to download the United app on my iPad. I wanted to watch the movies/tv shows that were available to passengers. The WiFi was spotty and slow so I wasn’t able to load the app. Needless to say I was disappointed. I also was disappointed with the seating. I am an average size person and I felt very cramped in my seat. My shoulders and neck are killing me after a 2 hour flight. I know that I chose the economy seating but I don’t remember the seats being quite so narrow or the leg room being non existent."
Cons: "flight was delayed"
Pros: "A very tall, male, flight attendant very wonderfully took me almost all the way from one end of the horseshoe to the other. I didn't catch his name but he was SO helpful."
Cons: "My flight was delayed by a few minutes and by the time we got to San Francisco, boarding was almost done for my connecting flight. I had to literally run from one end of the United terminals to the other... the entire horse shoe."
Pros: "Our flight was changed a total of 6 times. We spent 9 hours waiting because their wasn't a crew. When we tried to board our seats apparently we're given away to someone else. I will never be on another united flight again"
Cons: "How can you fly hundreds people across the nation in a 100 million dollar aircraft but not know who to reset the router on the wifi? Bait and switches. They should never advertise it if they can't get it to work."
Cons: "The food was terrible."
Pros: "Competent, organized, pleasant and efficient staff, on time"
Cons: "Got re-seated into a non-recline, bulkhead exit row. For a tall guy like me that's a death sentence on a 6h flight that's delayed extra at the end of a day"
Cons: "Took 3 days to get home got stuck in a hotel pregant stuck between airport and planes for 2 days makes me never want to fly again horrible experience"
Pros: "Typical intercontinental flight in coach. Plenty of movies to watch, bin space and comfortable enough seats."
Cons: "I have a severe food allergy and despite requesting and confirming my special meal multiple times I was only offered a banana for the entire trip."
Pros: "I liked the comfort that the plane gave. I also enjoyed the fact that the crew was all very friendly and kind."
Cons: "There was no music or free tv to watch on flight. There were delays due to high traffic."
Cons: "They had flight delay issues and WE got pushed onto a next day flight but WE had to pay for our hotel when it was their planes delayed!"
Cons: "Honestly, I am not a big fan of United right now and their airline policies. The flight was delayed for a hour. But at least I wasn't dragged off the plane or stuck in 95 degree weather for 5 hours."
Pros: "Flash for mac did not install"
Cons: "I felt like I was on my way to my death"
Cons: "Bumpy ride"
Pros: "The flight attendants were very nice."
Cons: "The seating was a little tight but overall it was a really good flight."
Cons: "Flights was delayed and connection was unable to be made. My younger brother is now im limbo in newark nj and is not getting much help at all. Very dissapointed in united. He may have to spend the night in the airport they said. Smh"
Pros: "they switched our flight in boston to another flight which was totally inconvenient. then the connecting flight was delayed so we had a three hour layover. then they switched the terminal and flight time to an hour earlier than posted w/o our knowledge. that flight left and we were stranded in new jersey airport until 6 am the next day and had to rebook. now we will have to make another stop in san Francisco's before getting to portland oregon a day late. total joke."
Pros: "Rebooking me on another flight was uncomplicated."
Cons: "We had a long delay in Boston that resulted in missing my connection. I only had 10 minutes from gate to gate to make my connection. I understand that the FAA levies heavy fines on planes every minute that they are late. If so, how does it explain the delay in Boston of almost an hour? Needless to say, I was NOT happy."
Cons: "The crew was rude and acted as if us being there was a nusence."
Pros: "Good crews."
Cons: "The UA439 flight from Boston to Chicago was delayed for almost 4-hours."
Pros: "Flight was stuck on the ground for 2 hrs because of a generator issue, so I missed my connection. The United app nicely pre-booked me on the next flight to my destination without my having to do anything, which was cool. Internet didn't work but they refunded my purchase."
Cons: "The legroom is so much worse than jetBlue (which I usually fly) I almost couldn't believe it. Because of the generator issue the flight ended up being almost 9 hours. They ran out of ALL FOOD for purchase except chips (which they didn't even offer for free despite everything), so those of us in the back of the aircraft had our choice of a bag of chips for $4, or no food for 9 hours. Also, I paid $20 for the internet for the entire flight but it only worked for the first hour so I couldn't do any work."
Pros: "I was so impressed with the captain and flight attendants handling the engine problems we had that sent us back to the gate for maintenance at Boston. They were calm and professional and (as a fearful flyer) I felt confident the captain was absolutely making sure we were safe to progress."
Cons: "It was so hot on the plane!!! It would have been awesome if they would have passed out water."
Pros: "The crew was fantastic"
Cons: "I really didn't like how the TVs were running to make you think you could watch whatever you want but then you had to pay. No one is going to pay for such a short flight, it would be really nice to offer it for free."
Cons: "I wished there was a snack."
Cons: "Our flight home we couldn't land in Chicago due to storms and diverted to Madison. Sat on Tarmac 2 hours and some passengers from Madison allowed to end journey there. We had to wait for that approval and again had to wait for their luggage to be removed from the plane. My opinion is let them disembark but not the luggage. It was too long to be in that plane"
Cons: "Were held up by TSA in San Francisco because we were not given receipt for our dog who traveled with us. (We had a 2 hour layover in SF and took dog outside the security area for relief). Then the ticket counter in SF was understaffed and it took a long time to get the receipt printed (Once at the counter the agent was very helpful, efficient and quick). Should have a pet area inside the security of airports, like Palm Springs does."
Cons: "They mis-tagged my bag and still haven't found it and have not been helpful or informative when I call to check the status"
Pros: "It was a comfy plane ride."
Cons: "I liked everything."
Pros: "Friendly crew"
Cons: "Flight delayed 4.5 HOURS due to lazy attempts at calculating how much fuel was required with weather systems. We stopped to refuel in Minneapolis for a very long time, despite assurances it would only take ~20 minutes."
Pros: "The crew was nice and boarding went smoothly. I'm glad that they now offer complementary small snacks."
Cons: "I can never get the entertainment to work on my personal device and the seating is always tight in economy class."
Pros: "One crew member for the baggage crew was helpful."
Cons: "They lost my luggage which I had to put my medication on. I ended up needing to go to the emergency room to get the medication."
Pros: "The flight attendents were attentive and did a great job."
Cons: "Customer service was rude to us about our carry on. It was fine on the way to Boston, but made to pay and check it on the way back. other customers had bags our size but we we're rudely told "you need to go pay for your bag that's it". The bag fit effortlessly in the top on the way there."
Cons: "Delays, had to stay overnight in Chicago since we arrived 6 hours late"
Cons: "Our flight was 2 hours late, the customer service was horrid and didn't even acknowledge people who needed help at the front desk. They we're too busy talking to their coworkers. We then get on the plane and it's old, run down, and the take off and landing were the roughest I've ever encountered. Nobody was remotely professional and we landed after our rental car company closed so we had to go back to the airport the next day. NEVER FLYING UNITED AGAIN!!!"