Seats were comfortable and crew was lovely. Bathrooms were clean. Wi-Fi was spotty at best. If you’re not going to have it, don’t offer it.
Hopefully you got my last review, but if you didn't, JetBlue needs to recognize their mistake and maybe extend the door closing time by 10 minutes when a connecting flight was delayed due to poor planning/foresight.
Excellent - on time, courteous, professional, good flight Could be a bit better - the safety talks are said so fast that you can’t understand what they are saying
The flight was delayed and we had to wait outside!!! In the cold…
JetBlue is the best airline
I love the internet, but I don’t like the kids behavior, yelling and be disrespectful to others passengers
Pros: "The middle seat was empty and the crew was polite"
Cons: "The wifi went out literally every 5 minutes."
Pros: "Good crew"
Cons: "Food options & Entertainment"
Pros: "Seat was comfortable and JetBlue agent helped me and my husband to get seats together."
Cons: "No complaints"
Pros: "Timely boarding. Landed on time."
Cons: "Too cramped flight. Long wait on runway for departure"
Pros: "Comfortable seating with lots of legroom; clean; ease of boarding and de-boarding; on time; nice variety of entertainment available ; everything was timely!"
Cons: "Some of the channels on the direct tv were not available throughout the whole flight; one flight attendant was not very friendly (she wasn’t rude either)."
Cons: "The flight was delayed, the flight attendants were really loud and didn’t let me sleep. Terrible flight"
Cons: "Old plane old seats old tv limited movies"
Pros: "Each seat had power outlet for laptop as well as a USB port"
Cons: "Sitting waiting for over 30 min in the heat of the plane and delay in take off from mechanical issues. Flight was smooth though once in the air and great service"
Pros: "Love that Jet Blue now flies out of St. Paul looking forward to flying it more often. I also live in WPB and really hope it will fly from NYC to WPB during the winter more often so my children who live in NYC can come more often!!"
Pros: "The staff and good selection"
Cons: "My entertainment system did not work and the person sitting next to me took up part of my seat"
Pros: "Easy self check-in at BOS airport with self-service kiosks and bag drop with no lines."
Cons: "Flight was delayed but JetBlue did not make any announcement or give updates, reasons, or targets. Lots of sitting around with no information at all. Very frustrating!"
Pros: "New plan was clean, good staff, pilot did great landing in storm"
Cons: "Even in an additional room seat, the seat cushion itself was very uncomfortable. The tracker map wasn’t working"
Pros: "The crew was very friendly and funny and offered many times for anyone to let them know if they needed anything."
Cons: "TV didn’t work. It was a long flight with no entertainment. The crew was aware there was a problem with about twenty TVs and tried a reboot but mine never worked."
Pros: "no line for security. good value"
Pros: "Because the flight was only about 2/3 full, I was able to move to an empty window seat with an empty aisle seat next to it. Nice to be able to stretch my long legs out. Nice! Snacks were great too!!"
Cons: "The only thing I didn't like, was actually making it on to the flight. When I got to NYC, I was able to quickly pick up my bags and get through customs, and over to the next terminal (5) where Jet Blue is located. However, the check in terminals were NOT working and I had to stand in a huge line to recheck my bag and get my boarding pass. I would definitely missed my flight, but I managed (by calling out) to one of the Jet Blue ticket agents at the counter...she actually came to me, I told her my situations, and she let me come to the front of the line. I got my boarding pass, RAN to the gate, and just made my flight in the nick of time. Stressful! But, I was so glad for that kind Jet Blue woman who helped me out. I had been traveling nearly 24 hours and couldn't bear the thought of sitting in JFK for at least another 8 hours before the next available flight."
Pros: "Seats were comfortable."
Cons: "Boarded in group "D" all overhead compartments were stuffed!"
Cons: "Seats recline about 1”, but the legroom is good"
Pros: "Best service and smooth ride"
Cons: "Everything!!! This happened too many times with JetBlue! 5 hour delay was ridiculous!!!"
Pros: "Great crew"
Cons: "Flight delayed"
Cons: "Agent in Dominican rep counter not very professional"
Cons: "Security was so backed up. I was not the only one who missed a flight, there were several people in line with me That also missed fights. They seemed very understaffed. When myself and other passengers asked them for help, they either ignore us or laughed."
Pros: "I was feeling a bit ill and asked to move to an empty row to be able to lie down, and the flight attendants accommodated my request and were very kind to me. I was then able to nap and felt better after. I'm grateful for their hospitality!"
Pros: "The crew had a lot of energy one guy went around asking if everyone was okay! They did a wonderful job and I wish I knew that mans name because he deserves a raise! Will definitely fly again!"
Cons: "The delay was the only bad part but even that wasn’t to bad!"
Pros: "Bring her own earphones as then u can listen to their varied entertainment channels. Gave free snacks & there was quite an assortment so I wasn’t stuck w pretzels again. Free soft drinks; nice flight attendants & smooth ride from Chicago to NY"
Pros: "On time"
Cons: "Pricey coming back"
Cons: "The airline could sent delay notification sooner than they did."
Cons: "Low variety of food and the fact that you have to pay for blankets, pillows and head sets"
Cons: "crew very unfriemdly"
Pros: "Crew was polite at the gate and on board. Flight went smoothly, temp was comfortable. Love the individual screens for all."
Cons: "My sons tv screen wasn't working. I pushed the attendant button to see if they could help, nobody ever came. I left in on for quite awhile too. Wi Fi was hard to log into."
Cons: "Originally booked flight was cancelled JetBlue offered us no option to get home the same day They offered us a hotel we couldn't check in to for 10 hours Had to pay $500 to get home on a different airline."
Pros: "Smooth event the entire way"
Pros: "Standard seat comfortable! Prompt checkin and quick baggage pick up."
Cons: "Tbe reading lughts were broken for our seats. Rats!! That meant I coild not avoid the captive audience video screen and that was annoying."
Cons: "The flight was delayed by 1hour and 40 min. One hour at the boarding gate and 40min on the airstrip. Pilot said we were overweight. When we landed at 730 vs 557 we still had a delay because our gate was occupied causing a greater dalay. Due ro this delay I was late to work. The flight attendee making the announcements might have been new because she kept messing up what she was saying and shouting and mumbling through the speaker. I usually have amazing flights with jetblue but I'm highly disappointed with this flight."
Pros: "Flight was delayed for about three hours due to the hurricane, no problem."
Cons: "Then after finally pushing away from the gate, the pilot said there was a medical emergency and we had to return to the gate for the person to receive medical treatment. Shortly after the plane docked, three ladies were escorted off. Three new passengers were brought on board. Then the pilot said we had to wait for the deplaning passengers baggage to be removed from the plane; that took almost an hour."
Pros: "I always fly JetBlue, because I'm treated like a human being. I never know what happened during the flight, because I take Dramamine, put on my sleep mask and earbuds and snooze."
Pros: "Jet blue is a wonderful airline."
Cons: "They information re the baggage was incorrect"
Pros: "The process"
Cons: "The delay with no explanation. Flight was booked based on the time for a reason at certain time. I was in the airport for 3 hrs since I had to be there a 1hr earlier."
Fantastic food! lovely crew. I only wish the video map showing the plane's progress had had more options and detail.
The service, food, and extra details were amazing, thank you!
They overbooked our flight and moved us to the next day. We were unaware that our flight had been moved until we got to the check in. Even now you email us about a flight we never had. We had to pay close to 1k to quickly book another flight just to make it to our destination in time.
Purchasing add-one was complicated. Pre-paid for second checked bag the day before, was forced to pay again—a higher amount—because they “couldn’t find” record of my payment, despite me having received 2 confirmation emails (including a receipt) for the baggage. Showed them the emails and the recipes, and even the record of the transaction through the banking app on my phone, and was still forced to pay twice. Unacceptable.
Worst airline ever. Pilot strike and bankruptcy was the best part of the experience. The website didn’t work to purchase specified seats, no one answered the phone, and I couldn’t even enter any birthdate on their website for anyone born on the first of a month without getting an invalid date error. If any airline ever deserved what to go bankrupt it’s this one. And after booking 9 people to take a once in a lifetime trip for my 90 year old father to travel back to his homeland we will likely never see the $12,000 we spent on tickets. Then because of the late cancellation we had to pay $16,000 for less convenient flights with another airline.
Kayak offered terrible service, and was unwilling to come up with better alternatives to fix their mistake. Don't choose KAYAK, if the airline cancels the flight, KAYAK only makes effort to avoid any accountability.
Cons: "The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket."
Pros: "First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip."
Cons: "Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience."
Pros: "A lot of seating space. very comfortable."
Cons: "You have to pay for wifi."
Pros: "Fairly easy boarding process and nice staff"
Cons: "Delayed about an hour once all boarded"
Cons: "Uncomfortable seats."
Pros: "SAS generally has better planes and more space than most airlines especially in economy class. Seats were comfortable, not too tight. Food was good. Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated."
Cons: "Used backup plane. It had an older entertainment system."
Pros: "Excellent leg room in first seat near emergency exit door"
Cons: "Seat was close to toilets so a lot of traffic"
Cons: "Seats are too small and dont recline for an 8 hour flight. You feel like an animal in a cage. No choice for dinner and no snacks between dinner and breakfast."
Pros: "We mentioned it was our anniversary and thought about moving up to SAS Plus, but the cost was not an option to us. She moved us up before we got on the plane! Extremely nice!!"
Pros: "- Seats are fairly comfy (as much as one can hope for an economy seat) - Excellent meals. I'm impressed that I'm getting things like ganache and cold-pressed juice in airline snacks!"
Cons: "- Wish the entertainment/movie selection was better, or that the foreign films had subtitles,"
Cons: "Poor customer service. No notification via text or email that there was a 5 hour delay, and no immediate rerouting for connecting flights. a 15 hour trip turned into 24+. Worst SAS experience ever."
Pros: "Alot of room for legs, good hp service"
Cons: "No snack with beverage before dinner, no choice of food , On connecting flight Kopenhagen-Krakow only Coffee/tea, no snack again, for passenger going over see very poor !!!!"
Pros: "Flight was unremarkable in every good way. Food was above expectations and the crew was exceptional."
Cons: "Charged 70 Euros for one bag. Expected to pay something but thought that was a bit much. Plane could've been more neat."
Pros: "On schedule,great crew"
Pros: "No entertainment. Food not part of basic deal. But was both no problem for me because it was a short flight. On both points I rather would say: N/A"
Cons: "Chairs were narrow and not so comfy."
Pros: "Good boarding, crew nice and professional, lots of entertainment choices, plenty of bathrooms. Overall a very good flight."
Cons: "No opportunity to rest on flight back home and wine a bit expensive for a European flight."
Pros: "Cheap, more than basic, and comfortable. No major complains."
Cons: "The o my thing that could be improved is a lrger selection of movies, and better food. Food is acerage compared to everything else."
Pros: "Great takeoff and landing.Care ethics of the stuff was excellent. The quality of the food was very good and it was served with care."
Pros: "Boarding was quick and efficient."
Cons: "Flight attendants were not friendly."
Pros: "Entire crew very attentive!! We ate like Kings!"
Cons: "Long layover in Newark! My fault for not noticing when I booked it!"
Pros: "Seat room good. Food very good. Flight attendants excellent."
Cons: "Nothing comes to mind at this time."
Pros: "the food was greqt"
Cons: "the boarding process has no order"
Pros: "Movies were good."
Cons: "The quality was not worth the price. I could've taken another airline for cheaper and got better service"
Pros: "After four hours waiting on the tarmac, at 3AM in the morning, the flying attendants gave us free peanuts. That was very thoughtful."
Cons: "Worst experience ever. We waited on the tarmac for almost 4 hours, due a technical problem. Finally, they gave up attempting to solve the problem (at 3.30AM), and we disembarked. No assistance at all. No hotel. No meals. Rescheduling was a lengthy process. Staff was rude. Really a nightmare of an experience. Note to self: never ever fly again with SAS."
Cons: "Seat was uncomfortable."
Pros: "Entertainment, food, seats!"
Cons: "We chose seats on the same row as grandparents and had preprinted boarding passes at home. When at check-in desk to drop off baggage, the employee printed new passes and change the seats row for the 4 four us, which made us be in a different row than grandparents. I did not notice until we boarded the plane."
Pros: "I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience."
Cons: "Can't think of a single thing."
Pros: "Best food on an airplane I have ever had. Great service from the cabin crew."
Cons: "Cabin extremely dated. Lie flat seats not flat. No built in entertainment but rather iPads handed out by cabin crew."
Pros: "Crew were nice, boarding ok and on time, flight took shorter when planned."
Cons: "Premium seats didn't have enough leg room to stretch, they could change the wall into curtains as in Lufthansa."
Pros: "The leg room. The great service and attitude."
Cons: "The food... needs to be improved, even if it means charging a fee."
Pros: "It was a shorter ride with few frills but we arrived safely. The two young employees who rendered wheelchair assistance were very gracious and attentive to every detail."
Cons: "The noise factor was very high."
Pros: "Crew exceptionally carefull and nice, boarding was quick and well managed. Landing was earlier than planned so as to leave enough time to go to the next gate"
Cons: "Food was just okay, some beverages had to paid like in low cost flights"
Pros: "Easy boarding"
Cons: "No food option, Drinks are not free(international flight), no toilet paper"
Pros: "Staff seemed nice. Boarding didn't take too long even when I was selected for a random check."
Cons: "The air conditioning didn't go on until take off. There were no options for food. All alcoholic beverages were not complementary and priced too high. I got sick after eating the meal that was provided. i reserved a seat but at check in the computer assigned me a different seat number. I was flying with a family member and instead of sitting next to them I had to sit next to a stranger."
Pros: "The new cabin and video monitor are nice. Crew was polite."
Cons: "Food is the same as I flew last year. Taste is the same. Need some changes and variety. Movies can include more recent ones."
Cons: "Too much meat in meals."
Cons: "They were 4 hours late because of their plane problems and made me miss my connection. And because it wasn't part of a "package" they didn't care I missed it and I had to pay for a whole new flight. Horrible customer service and they don't care or take care of their customers when it was their fault. I'll never fly or recommend this airline again."
Pros: "The interior of the plane - Clean, bright an shine, even it's an old 737-700,"
Cons: "To add some selection of the food"
Cons: "That it was cancelled"
Pros: "We left on time and arrived early. I got to check one free bag."
Cons: "Typically, on every other international flight I've taken, they offered at least a single glass of wine or a beer with dinner. Not so for this one."
Pros: "Return on investment is excellent. great ground and air crew great service all around."
Pros: "The crews were awesome and very friendly professional"
Cons: "I booked a business class, round trip ticket, only to find out that one of the legs was not."
Cons: "Cabin crew makes way too much noise on an overnight flight. On these flights, the focus should be on letting passengers rest, and limiting announcements, even if that seems to take away from the perceived level of service."
Pros: "The crew was efficient and well trained"
Cons: "The food needed salt and the bread was a little dry."
Cons: "The seats were very tight and narrow"
Cons: "The seats could have been more comfortable and . The plane was over booked"
Pros: "The crew was as amazing as they were 9 years ago when I flew Aer Lingus. The plane was very clean and comfortable. The entertainment that we could choose from very good. Something for everyone was provided."
Cons: "One thing that I would like to see improved is for the announcements to be spoken slower than they were. The announcements were so quick that I could not understand what was being said. This should be an easy fix so I have no worries ."
Cons: "The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights."
Pros: "Both ground crew and flight crew were courteous and friendly."
Cons: "The meal was between edible and mediocre. It would have been nice if the hot beverages were served with the mini breakfast before landing."
Pros: "Decent legroom, pillows and blankets, food and drink all at no cost (paid for bag, opted not to pay for seats and still ended up together)."
Cons: "The flight is advertise as a British airways flight which flies out of teminal E in Boston. In reality the flight is through aer lingus which flies through terminal C. This should be clarified upon booking...."
Cons: "Supposed to leave Boston at 9:30 pm, instead 1:30 am. It was said they knew this the day before and sent emails to passengers. No one who I spoke to, including myself, got one. Aer Lingus hired another carrier to do this flight—plane, crew —no Aer Lingus personnel. Everyone was nice, but. Had made arrangement for early morning checkin. Got to the hotel SO late that they waved a fee and had our room ready. Was going to sightsee the first afternoon—basically lost a day of seeing Dublin."
Pros: "Timely departure."
Cons: "Staff did not seem engaged in customer service, did not go up and down the aisles to collect cups, paper, etc. very disappointing in tight space."
Pros: "No delays. Reasonably comfortable"
Cons: "Not a single vegetarian option on the flight ??!?"
Pros: "I fly a lot in the US. Most of the time I’m afaid of the US flight attendants because they act like I’m bothering them when I ask a question. Aer Lingus flight attendants were so nice and SMILED even at 3am! Great service!"
Pros: "The flight did get us from Dublin to Rome"
Cons: "I asked an agent at the desk at the gate if we could bring our carry on luggage and a backpack onto the plane. She said of course. When we actually got to the desk to check in another agent made us check our bags. Ours was the only luggage at the bottom of the stairs in dream the plane. There was plenty of storage space in the bins by our seats. We did not appreciate yes. In addition, I had to throw out a perfectly good cup of coffee because they would not allow it on the plane. Come to find out that they don't offer anything complimentary. You must pay for everything including coffee and soda. I have never flown on an in airline like this. I did not find the flight attendants particularly friendly as well."
Cons: "Dropped myself and my partner from our connecting flight from Heathrow to Boston cause of a plane switch. Provided no reason for why we were selected. Then was put on a flight to Dulles and then to Boston. Ended up arriving home about 5 and a half hours later than anticipated due to BA's incompetence. Awful day of travel. Also the plane's temperature was HOT! I've never experienced such discomfort on a flight."
Pros: "Food was good, individual entertainment system was good."
Cons: "Cramped spaces"
Pros: "Staff were nice"
Cons: "The seats were exceptionally narrow. Seats were firm and uncomfortable, my entire body was aching and it was impossible to sleep bc the cabin lights were on the entire flight . I’ve flown to Europe via British airways before and I can’t even compare the two. THe thought of having to fly back in the same aircraft is giving me cold sweats and i wish I didn’t have to"
Pros: "Tail winds shortened the flying time by 45 minutes"
Cons: "seats... no space menu.... skip it movie choice ... fair at best"
Pros: "Was exceptionally impressed that the cabin crew made a cabin-wide announcement concerning a passenger with a peanut allergy. Other airlines could learn a lot in this department. Keep up the good work!"
Pros: "In flight service was good."
Cons: "Check in desk is always packed."
Pros: "Jet blue had best seats by far and Dunkin Donut coffee was to die for"
Pros: "Flight crew was great! Food was better than most airlines I’ve flown. Seats were comfortable."
Cons: "Having to pay for a glass of wine with dinner... every other airline I fly gives free alcoholic beverages"
Pros: "Nothing but the price, flight was Aer Lingus to PRA and was less than expected"
Pros: "Check-in was quick and easy. The plane was on time."
Cons: "The seating was cramped. The video screen did not work and after rebooting the selections were poor. I would have enjoyed a current live steam news program."
Pros: "Fast. Not too much time wasted between connection. Dublin = small airport, it's really comfortable..."
Cons: "Not enough room for my legs Too close to the "babies rows" = difficult to sleep. It's a pity to pay now to change a seat in the same category"
Pros: "The crew was VERY friendly and attentive. They responded quickly to requests and were very pleasant. Everyone was showed attention to details and put customer comfort at the forefront. They allowed people to relocate to seats allowing for more room and comfort once everyone boarded and empty seats were identified. The snacks and meals were tasty and generous. The entertainment options offered something for everyone - great music and movie choices. I would definitely fly Aer Lingus again."
Cons: "Flight delayed by a day. No reasonable efforts to get us there through another airline."
Cons: "I had to go to Berlin last minute because my husband had a serious accident. I booked the flight and went right to airport. They denied my boarding because it was 50 min from take off. They could have done something. I had to book another last minute on delta and they took cate if it because that flight was also less than an hour to takeoff too. I will NEVER fly aer lingus again"
Pros: "We had an excellent experience flying with Aer Lingus! We had a little trouble in the beginning due to my husbands CPAP machine. We did not realize you need a doctor’s note in order to fly! The first girl, Ajla, was sweet and just doing her job as she explained to us that we needed the note. My husband and I were upset, but she remained calm and kept a smile on her face. She got her supervisor, Ismail, to help us with our situation. We were able to resolve our problem with his help and check into our flight. Sean P helped us check into our flight and got us all situated. Ismail was amazing and upgraded our seats AND escorted us through security to make sure we would get to our flight with extra time to relax before we boarded! After our rocky start at check in Ismail made everything all better!! I highly recommend this Aer Lingus team at Logan International Airport!"
Cons: "No comp food or even water. ridiculous! Limited service, and nothing to make up for it. Nobody from Aerolingus to deal with the lost bag. REALLY!????"
Cons: "Lost my luggage for two days. Follow-up on lost luggage was extremely poor. As far as plane flight: No place to charge phone on transatlantic flight. Charged for *all* food and drinks including 4 Euros for cup of tea! Plane was very late leaving, and very late arriving. Plane seats were significantly smaller than on other airlines' international flights. Can't see any reason to fly Aer Lingus again."
Pros: "Sincerely polite cabin crew and the captain gave a detailed description of the flightpath - more than the usual elevation and travel time."
Pros: "The flight attendants were very attentive and helpful."
Cons: "The fact that beer and wine had to be paid for. It is such a small thing to make passengers welcome and feel good on their trip! Lufthansa and Swiss Air don't charge for alcohol on transatlantic flights."
Pros: "Timely and clean. Great crew"
Cons: "No entertainment, boarding was unorganized, everything for pay even water"
Cons: "That we paid for breakfast for that segment. Cramped & I'm average."
Pros: "Having two seats together but separate from the others. The departure time and connection to Edinburgh were also convenient."
Cons: "As with most other airlines, I don't like not having a direct flight from Boston to Edinburgh."
Cons: "very confusing to print boarding passes"
Cons: "It was supposed to be a British airways flight but it ended up being an aer lingus flight."
Pros: "The crew was helpful and the plane was clean."
Cons: "The rows were terribly tight (no one in my group is over 5'1" and neither of us could cross our legs). The cabin was too bright and the announcements were too frequent to be able to rest."
Pros: "Service was great, everyone was really helpful"
Cons: "We froze the entire trip each way as we had the exit seats"
Pros: "Great service overall!"
Cons: "The wifi did not work"
Cons: "The food was not tasty. Poor flavor. I had the Shepherds pie. And although I was grateful to have a meal offered, this one was a little off in flavor."
Pros: "Crew were professional and attentive Plane was clean and mechanically sound Take off and landing were on time or earlier"
Cons: "Because we bought seats from a third party vendor and not directly through Aer Lingus, we had terrible seats (right across from the bathroom) on both long flights. We could not check in on line until 2 hours before the flight and the seats available to us were single seats with no options to change. The AL staff at the airport told us that we should have booked through them directly but as you know the flight prices would then have been several hundred dollars additional for each. Seats were SO CLOSE, way too close for a 6+ hour flight Crew allowed passengers to drink alcohol until they were totally inebriated, which was unpleasant for many of us"
Pros: "Great flight, smooth, nice crew, newer movies to watch, I couldn't ask for anything more"
Pros: "Not much. Very disappointed It was no working tv. Plane again dirty. Uncomfortable seats. Made it difficult to travel with children."
Cons: "Same as above. I was very surprised"
Pros: "Only $32 per person and you get to board with business class."
I'm a constant Etihad passenger but this is the first I felt uncomfortable, firstly the seat are small, turning the arrangement of seat from 2 rows to 3 rows, flight was delayed, food was bad, what happen Etihad?
they can provide Airbus A380 from AUH to ORD as it is a very long flight
Business class - dificult to get out of front facing seat to get to the aisle. No handholds etc. The seat in lay flat position can be a little wider so arms don't get scrunched when laying on back - I am not very big at all. The food tray needs to be able to be adjusted closer to passenger while eating.
Food is horrible compared how it was in ETihad few years ago so is staff who doesn’t want to help the people at all.
I guess because it was a short distance we get into small unit but the seats were very uncomfortable, but an overall experience I will say that with make it some improvement to the seats and give them a little more of space it will make a difference
Pros: "The food was good"
Cons: "The chair is crazy small and tide was really not comfortable at all . I wish they could make it a little bit bigger"
Pros: "Not satisfied"
Cons: "Need improvements"
Cons: "Bathroom s were dirty"
Cons: "There should be more space between the seat because not all passengers can fit . And every passenger should have a chance to lower there seat without disturbing the passenger behind them ."
Pros: "Crew excellent,food excellent,was very surprised after reading some bad reviews on the net."
Cons: "Having pyjama to wear will have equalised Qatar business class."
Pros: "The flight was amazing"
Cons: "The problem of the kids shouting and shouting one hour"
Pros: "short lay over in Abudhabi. Flight was on time."
Cons: "At Abu Dhabi airport my mother had to change her plane , where assistance for elderly and wheel chair was extremely limited . Also the food on the plane was not as good as the food service on most international flights."
Pros: "I flew economy Melbourne > Abu Dhabi and then Abu Dhabi to Melbourne. The first leg of the flight was great, the flight wasn’t full and I had a whole row to myself. The flight attendant even gave me some tips to ensure nobody sat there. This flight was on an A380 so the plane was large and it felt spacious."
Cons: "There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad."
Pros: "On time"
Cons: "Lack of leg room"
Pros: "The new A380 was great"
Cons: "It was freezing cold Trays were left in front of passengers for too long Entertainment options were poor"
Pros: "Food and entertainment library was good"
Cons: "If your someone with mild restless leg syndrome, go business class or the leg room package or you will be miserable."
Pros: "The aircraft , the cleanliness and the hospitable staff"
Cons: "The food was not as per the standard, the ticket said lunch but we got refreshments . The boarding took lots of time as they have forced us to remove a 1 kg excess to the 23kg allowed . Staff should make sure that people are sitting on their designated seats, rather than just guiding them to their seats. At least 4 were sitting not on their seats in row 15 and 16, these are what I saw"
Cons: "Delay of 2 hours in taking g off. We were all about n the plane. Not enough explanation given for this"
Pros: "I did not like it"
Cons: "Employees unfriendly and rude"
Cons: "Food can be better (and has been in the past). Limited choice in entertainment. Crew could be more polite"
Pros: "The airport customer service rescheduled us back to direct flight to Dallas. Our original flight. They helped us expediting boarding process in short time margin. Inside aircraft crew was good and efficient. Food was excellent."
Pros: "All were very friendly: at the airport and in the plane. Good food. We were well informed and in time!!!"
Pros: "Comfortable seats more room for the legs."
Pros: "The crew was very nice"
Cons: "The seats super uncomfortable and the entertainment is very mediocre Qatar airways way better"
Cons: "Flight was very delayed. I have been flying from DAC using various international airlines, none had this much systemic delay."
Pros: "Comfortable seats and neck pillows Good service"
Cons: "Nothing to complain"
Cons: "not a choice of Indian movies;"
Cons: "Abu Dhabi boarding experience needs to be better."
Pros: "efficient methods. kind polite staff. security workers were helpful and instructive, and kept order."
Cons: "tremendous amounts of walking in abu dhabi airport. not ideal for elderly or children. or anyone exhausted from travel."
Pros: "We boarded etihad for the first time and the experience was not good at all. Have two major complaints. The boarding area was very strict with the carry on laggage items size. My wife and I have the carry on bags, with which we boarded multiple domestic and international flights and never got a complaint from any carrier, but to my surprise, etihad staff mentioned that my bang is over sized in length and width and I need to check in. And second complaint is on Food. We selected Hindu meal, and the food was not good in taste and the options as well. We felt Air India, Qatar, emirates, Cathe Pacefic etc were better comparatively than Etihad. Staff were all good and supportive all the time."
Cons: "Food Boarding"
Pros: "Better food choice."
Cons: "The entertainment"
Pros: "Everything was lovely."
Pros: "Food is good."
Cons: "For US flights checking at the US immigration is very unorganized by AUG crew. No good communication for long overlay passengers."
Pros: "The seats reclined in a better way giving more room. Crew were very happy, engaging and helpful to the Extra Mile when it came to kids and the older passengers. Always polite too."
Cons: "I called eitahd, very nice man told me they will arrange hotel but when we reached there they kept lingarinf ro provide hotel and at last they took us to co seleepibg area which was so horrible"
Cons: "It was delayed more than 7 hrs. We had early morning flight . They disnot allow us to get out to get food. They just sreve cice water. I had to take medicine with food."
Pros: "Friendly staff"
Cons: "They need better food"
Pros: "All flights were on schedule and reached on time. I have got good price with Kayak. In Flight hygiene was good. Food was good."
Pros: "I like the Menue idea. I like the service. The food was served frequently."
Cons: "I didn't like the flight. It was old and smelly. The crew was also not so polite. I asked them for Kids meal when i booked the flight but later in the flight it was not available."
Pros: "The crew was nice, there was enough leg room to where it wasn't uncomfortable for me."
Cons: "Rude staff, pressure on cabin too high. Plane too hot. Half hour late"
Pros: "Food and entertainment are the two things I like about his airlines"
Cons: "Comfort, economy class really sucks in this airline"
Pros: "Flight was roughly on time. Had purchased extra leg room. Was comfortable"
Cons: "Staff was not interested in providing service. Their attitude was more like "I just do my job". Food was appalling and wines too. Entertainment only had stupid movies"
Cons: "Etihad overbooked me along with more than a dozen other passengers on a 14-hour international flight. Apparently Etihad decides on who gets left behind. Etihad's "Transit Travelers" service is one of the WORST customer service desks I've ever been to. I waited in line for 2 hours. Passengers were urging to be served so they can make it to their connecting flights not knowing they have been already selected not to board those plains. Voices were raised and demands were made to speak to the supervisor. It was chaos. I made it to the agent shortly after the gate to my flight had opened. I was shocked by how the agent lacked empathy when he informed me I won't make it to the connecting flight because it had been overbooked. Not an apology or even sir! I was forced to be rerouted which stretches my 25-hour trip to 33 hours. Then the connecting flight gets delayed more than an hour resulting in missing the second connecting flight. Now my trip has become a 41-hour trip, I missed a day of work that's worth more than double the value of the voucher Etihad gave me and lost one day of unscheduled vacation. Etihad even damages my bag that had servived more than 10 flights. I will never fly Etihad and strongly recommend against flying with Etihad."
Pros: "It got me from my home country to my destination."
Cons: "The movie selection was just mediocre...other airlines have much better (wider selection) & newer films. Also the flight attendants never woke me up for my 2nd meal, even though I very clearly used the sleep-mask provided that said "wake me up for meals" written in all over the front. I don't understand why this system was set in place if your cabin crew aren't going to use it...? Also did not like the mango custard -- was a bit weird. I'd recommend just plane/vanilla custard -- these flavors are much more widely appreciated by everyone. Mango is too quaint, even for those requesting hindu-vegetarian meals."
Pros: "I had a stress free flight everything was handled right on time, made for a good vacation. Everyone was very helpful. I would recommend Etihad."
Pros: "I thought the food was awesome, and not just for airline food. The vegetarian that I had was excellent. Crew was very friendly and helpful, plane was clean, seats comfortable. On the long flight we were all supplied (even in economy!) earplugs, a neck pillow, blanket and earphones. Everyone has their own little screen and the TV and movie selections were good, like having cable TV in the air, but no commercials."
Cons: "The ear plugs looked pretty cheesy, but I had my own and never actually tried them. I could always use more legroom, but that is a standard complaint I have with all airlines."
Cons: "A group of kids were very noisy."
Cons: "Plane left an hour late - due to not enough water! American always has some excuse. On an overnight flight where people like to sleep, the pilot shouldn't be making an announcement one and 1/2 hours before landing, waking everyone up! Movie selection is very old."
Pros: "Crew was full of older agitated staff. The black woman with curly hair was very nice, and friendly."
Cons: "We asked if the Cajun chicken (which by the way isn’t anything like Cajun chicken) contained any nuts as one of us in the party is severely allergic, only to wait more than 15 minutes and were told they don’t have an allergen sheet so they don’t know! Pls take food allergies seriously!"
Cons: "The wifi didn't work very well/at all"
Pros: "Flight was an hour early getting in due to favorable tailwinds - liked that!"
Cons: "Seats weren't that comfortable, but probably not many would be for that long of a flight."
Pros: "Flight was pleasant. Good leg room."
Cons: "Entertainment touch system did not work. Glad I brought my own, otherwise would not have had any. ☹️"
Pros: "The entertainment system was great"
Cons: "The ride was somewhat turbulent but nothing can be done for that"
Cons: "You have no comfort at you seats"
Pros: "In flight entertainment was great"
Cons: "Flight was very oversold. I purchased an aisle seat and had to give it up to a family that needed to be together. Would be nice if the airlines didn't charge more to pick a seat so situations like this could be avoided."
Pros: "Very nice hard product complimented by a great cabin crew."
Cons: "The crew set the bar too high for future flights :)"
Pros: "Great crew and entertainment. Fairly comfortable seats."
Cons: "Bit tight betweeen seats. Fortunately had three seats for two of us. Slight mechanical issue caused small delay that pilot tried to make up. Better food and amenities on Delta."
Cons: "I’m still hungry and incredibly tired. Nobody buys their main cabin extra product, so there’s many empty seats. Ripe for the families that don’t want to pay extra to sit together. Those families bring kids, screaming kids to a section filled with higher fare paying customers. The FA in my section had such big hips, that she knocked my shoulder EVERYTIME she walked by. Not only that, everytime she did the courtesy reach over to grab empty cups from the middle seat, she hit me with her trash bag. Woulda been fine had I been awake, but I was trying to sleep in between the bouts of screaming from the devil possessed kids."
Pros: "All the services"
Cons: "TV screen didn't work too well. Delayed starting"
Pros: "We did not fly to Rome on British airways. We flew Delta. Get it together"
Cons: "The flight I booked was misrepresented. I thought I was booking a BA flight only to find it was American Airlines. This changed the terminal I was to go to and the gate in which our Italian non-english speaking driver was to meet us at. This impacted seating selection, as well. Was forced to buy a premium seat when I realized the seating chart did not appear when I purchased the tickets. Also, flight was three hours late upon arrival. I understand safety is paramount and am grateful we eventually were able to find another plane, but it begs to speculate if things would have been smoother on a BA plane."
Pros: "Food was okay. Luckily plenty of wine to get through 8 hours on this horrible plane."
Cons: "No individual video screens. Also our audio did not work ( true of most of one side of plane) so we could not even watch movie on the TINY overhead screen. Reading lights also did not work. We had no options to pass the time for an eight hour flight. The crew was unconcerned about the problem. They seemed grumpy!! This plane should not be used for long haul flights."
Pros: "Service was good"
Cons: "Seats were very small and very tight bags did not stow under seats like usual"
Cons: "Seats were very uncomfortable and tight. I felt like I could not move for 9+ hours. Seats should be roomier, NOT tighter, for international flights. I will never fly American Airlines for an overseas international flight again."
Cons: "Either Webjet or BritishAir failed to notify our party in advance to allow a reasonable accommodation of our fully paid requirements."
Pros: "I really liked the seats. Very comfortable especially how far they reckoned and the height of the backrest was perfect for a petite person like myself. Usually they are too tall and the headrest forces my head down. Also amazing selection of movies! Wow, thank you."
Pros: "The flight crew was excellent!"
Cons: "Seating extremely tight"
Pros: "Good TV's. Great service. Good food."
Cons: "It was long"
Pros: "I truly enjoyed the flight attendants, the flight overall and the great price I got."
Cons: "The seats are slightly uncomfortable to sleep in, but that's normal."
Pros: "It was just great"
Cons: "At the terminal , they were not helpful."
Pros: "Everythung was on time."
Cons: "The seats are much closer together ... so challenging for a 6' 2" male"
Cons: "Seats were too narrow and hard. The food was mediocre. I ordered a second glass of wine and never got it."
Pros: "Good flight. No wait for the luggage,it was deplaned before we reached the claim area."
Cons: "Check in was a little confusing. The line for security was extremely long. After it was a breeze."
Pros: "Great crew and new plane."
Cons: "The seats are so small and almost no leg room. Very uncomfortable."
Pros: "This flight left about 90 minutes late again due to weather issues. The crew was excellent which made this long flight enjoyable."
Pros: "Economy seats were comfy Free movies"
Pros: "Flight attendants were nice"
Cons: "The seats were incredibly uncomfortable. There was no leg room and 122 of the space below the seat in front of me was taken up by a metal box attached to the seat. I couldn't put both feet under the seat in front of me. The food was bad tasting and overly processed. We were fed a lean cuisine. The entertainment was from mounted tv's in the aisle. At this point, all planes crossing the ocean should have individual tvs for a customer to watch. They had this 15 years ago, how do they not have it now."
Cons: "Small seats, no wifi, no chargers, terrible entertainment."
Pros: "The water was clean"
Cons: "Everything else! We were first sold a British airlines flight, and then we got switched to American Airlines. I don't know if that is actually an okay thing for them to do. When we got onto to plane we were stuck on the runway for over 2 1/2 hours, where the outside temperature was 95 degrees and the AC in the plane didn't work. The delay was all due to a mechanical difficulty with the engine, this did not give us peace of mind when flying over the atlantic. while up in the air my newly wedded wife and I were hoping maybe we could watch a movie to help keep our minds off the creaking of the wings, the pool of sweat from the delay, and the grumpy flight attendants. Seeing as it was a 9 hour international flight, you would have expected some sort of entertainment. Maybe a personal TV.... nope. Maybe a community TV... nope. At least they have to have a radio....... nope. All we got were our two thumbs to twiddle. After a much needed nap. We woke up hoping maybe for a hot breakfast, but to put the cherry on top of some terrible ice cream, we got a mediocre cold breakfast. All in all I will not fly American Airlines again. I would happily and quickly pay double for any other airlines but them. It's such a poor reprisentation of our country."
Pros: "The cabin crew were absolutely outstanding."
Cons: "Seat spacing for international flight"
Cons: "super slow touchscreen response. menu of entertainment difficult to navigate and unimpressive content"
Cons: "The plane was very outdated and the food was poor. Flight attendants were very rude."
Pros: "Not much to like, plus we were late"
Cons: "Seats were uncomfortable, no in-seat or personalized entertainment."
Pros: "When we arrived, we found the plane was changed, and our seats were in the middle, and separated. We had paid extra to have window seats.. After speaking to one of the gate attendant ( Arturo ), he went out of his way to accommodate us, and we ended up with great seats. Friendly and accommodating crew! ."
Pros: "Nice head rest (although it did not stay bent at angle, so could actually rest against it)."
Cons: "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath."
Pros: "There were empty seats close to me, so that was great. The food was pretty good and it was nice that the wine was free."
Cons: "The screen on the back of the seat in front of me did not work well at all so it was difficult to watch movies. (I had to press multiple times to change the screen from one display to another.)"
Pros: "That we amazingly finally made it to Rome."
Cons: "Almost everything that could go wrong, did go wrong. Literally, every plane we were supposed to fly on had something wrong with it. We were delayed for hours, missed a connecting flight, had to take another flight which was delayed even longer, they had to find another plane entirely because something was wrong with THAT one. Once we finally got on the plane, we sat on the runway for an hour because there was some kind of TSA-related issue (awesome) and then the airport wouldn't let any planes take off inexplicably. We got to our destination 12 hours later than we were supposed to. But to make up for it, American gave us $10 food vouchers to use in the airport in the middle of the night..."
Pros: "On time"
Cons: "Cramped seats. Entertainment system outdated"
Cons: "I paid $150 extra for 2 exit row seats thinking we could use the extra room on the long flight. Unfortunately, the exit row space was cut off by and smaller than a normal row! Our legs were extremely cramped by the time we got to Rome. We had no overhead storage, which was already small, so we had to put our carry-ons multiple rows behind us -- which made exiting the plane a pain. There wasn't any personal entertainment systems, just one tv per section. The food was sub par. The crew was nice enough, but I'll NEVER take American Airlines internationally again."
Pros: "There were too many gate changes ."