Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Toronto Pearson Airport
Air Canada, Turkish Airlines and United Airlines have all waived their change and cancellation fees on flights from Massachusetts to Toronto Pearson Intl. Confirm policies on booking site.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Toronto Pearson Airport from Massachusetts up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "For some reason, we were asked several times for Passports. This didn’t make any sense since we are US citizens with drivers license. They even had TSA talk to us. This has to be fixed. Otherwise, Delta experience was great."
Pros: "Don’t go overboard"
Cons: "Good for now"
Pros: "Well organized and easy to check in."
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "No mechanical failures or delays would be nice"
Pros: "Crew was excellent, seats are never excellent"
Cons: "The inoperative TV screens should be repaired."
Pros: "this is the airline"
Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
Cons: "Better allergy aware food."
Pros: "Friendly crew"
Cons: "We reserved exit row seats and when they changed the plane they gave our exit row seats to others."
Pros: "Seating was fine"
Cons: "Did not have a wheelchair waiting for my wife when we arrived in LAX"
Pros: "room and services"
Cons: "can't think of anything"
Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Cons: "Delays due to Democrats not making deal"
Pros: "Good service this morning"
Cons: "All good"
Pros: "Good snacks"
Pros: "We left early"
Pros: "Arrived ahead of time"
Pros: "The selection of movies was great."
Cons: "The food. No herbal or decaf tea. No decaf coffee. The regular coffee and regular tea was awful; I like strong coffee and tea but on the plane it was terrible. The was not a vegan option for dinner. I thought the pilot announced complimentary beverages; soft drinks, coffee, tea & alcohol. Perhaps I was mistaken or maybe he was. I like the seats (reclining back with the seat bottom moving forward) except the seat bottom is entirely too hard and was bad for my back. The hot towels are a welcome touch. The ride was smooth, the pilots did a very good job."
Cons: "My sit changed last minute, noisy babies"
Pros: "The cheese bites were amazing!"
Cons: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "Easy and quick"
Cons: "No complaints"
Cons: "insufficient overhead luggage space"
Pros: "Food was plenty."
Cons: "Long security lines at Logan. No free WiFi"
Pros: "Service vey Good. Nice choices. Comfort seating very nice"
Cons: "WiFi awful. Useless."
Pros: "on time, good food, good films enough space to sleep in economy."
Cons: "the stewardess only went up one side of the plane offering eye shades and when i asked for one she seemed really miffed."
Pros: "The selection of movies to watch was very good."
Cons: "No snacks passed out"
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "Whole thing was easy, plane was nicely updated on the interior"
Pros: "The staff are wonderful and helpful. Best wishes to Delta. Please keep the great employees."
Pros: "the service in general very nice"
Cons: "Much older plane. Not as comfortable as some other planes I've been on."
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "Everything else"
Cons: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."
Cons: "Jet airways sucks"
Pros: "Everything was just right"
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
Pros: "We were stuck for an hour and a half on the tarmac"
Cons: "We were stuck for an hour and a half on the tarmac"
Cons: "Row 36 is a disaster."
Pros: "Flight was cramped and plane was small, but the crew were nice."
Pros: "The crew was very nice"
Cons: "The planes look old, cheap and the seats are super tiny and cramped"
Pros: "Hated everything 10 hrs delay in flight and no assisstance provided by ground staff. Not recommended"
Cons: "Approachable Staff"
Cons: "was delayed by an hour"
Pros: "I had a 20 minute wait to do my bag drop and I was already checked in."
Cons: "Wish there were more staff in to accept pre paid checked baggage. Very frustrating to have such a long wait time when I was already checked in. However I would definitely fly WestJet again. The staff was very friendly!"
Cons: "The flight was 5 hours 40 min late The Flight attended (her name was if not mistaken Staysy or start with S) was staying at the door as a security guard in a detention center without formal greeting “welcome on board”, no smile at all and later jumped on me regarding my bag. I was seated when her collage pulled my back bag from the compartment to make room for a bigger luggage, left it on the seat next to me and said will take care later. With frustrating tone Staysy showed up and command me to put it under the seat. I told her to put it under and not to command me with this tone... as it was not my decision the bag to be there. She did put it under but kept making comments and even did not apologize. A frustrating flights - over 5 hours late with spicy flight attendant attitude."
Cons: "They kept us on the aircraft for 4 hours on the tarmac as opposed to let us sit at the gate"
Pros: "Flight right on time"
Pros: "Friendly crew"
Cons: "Delay ...!"
Cons: "The very long delay, the aircraft was extremely crowded and then we arrived late"
Pros: "The flight got me home safely"
Cons: "We boarded the flight on time, but for a delay for 45 minutes, we were asked to deplane. After deplaning, we were not notified of a new departure time since no one knew. There was no snowstorm, or extreme weather patients. At Toronto, it was somewhat gusty. I did not understand what the delay was for."
Cons: "Having to leave terminal and get back into security line to trransfer to another flight was time consuming and irritateing. Not sure if bc airport is under construction.. but we never had tondo that before. Thought we would miss flight"
Pros: "The flight was delayed but within reasonable time. Our baggage arrived safely."
Pros: "We got in the plane past the set time. But within reasonable tardiness. We landed a few minutes after the scheduled time. Our bags were right there when we walked out of customs"
Cons: "The cookies/nachos"
Pros: "Both Airports had actually quite an easy and fast process to enter and leave. (Pearson - Toronto, Logan - Boston) The employees working for Westjet were polite and resourceful."
Cons: "There is a lot of turbulance, I'm not sure if the planes are smaller then other ones, but it isn't delightful. As well the 2nd flight was more then an hour delayed. Wasn't notified until I was already waiting at the airport. If people need to travel more then an hour to get to the airport then need to be notified much earlier when to come. Ended up waiting almost 3 hours at the gate."
Cons: "There were so many delays"
Cons: "To the best of my knowledge I paid for a window seat on my trip to Montreal. It was the only option I elected to pay for, yet, I found myself in the middle seat. A personal life lesson we’ll learned and an experience to be remembered & considered, under advisement, on any future bookings."
Pros: "The people that work for WestJet are exceptional! I find everyone there is knowledge, helpful and happy. The last one is why I fly with WestJet. Its a real treat to be so well taken care of."
Pros: "The boarding process was organized and quick. The pilots, Robert and Patrick flew so well and we landed like a dream."
Cons: "it was very good"
Pros: "Service up to standards"
Cons: "Delay because of “not enough fuel on the aircraft” while ready on the runway for takeoff... 2 hours delay..."
Pros: "Efficient and Friendly Service. Clean Aircraft. Snacks and drinks."
Cons: "Window seat is very cramped due to curve of the aircraft. Effectively no room to stretch both your legs."
Pros: "The Pilot explained his Procedures thoroughly."
Cons: "Same as above."
Cons: "i ordered food but it wasnt provided. i havent checked to see if money was withdrawn from my account. i also would have prefered to have westjet connect. there is better selection and i could use my bluetooth headphones"
Pros: "Easy on line check in"
Cons: "Delays on boarding"
Pros: "Luggage came fast. Car rental was great."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."
Cons: "The long wait to get my baggage."
Pros: "Staff was kind as usual. Some channels didn't work so they gave us complimentary movies."
Pros: "Service was great. Seats seemed to have shrunk. I sat in a middle seat. Hmm."
Pros: "Smooth, friendly and cost effective."
Pros: "Didn't like anything. Specially the fact that I left home at 3am and I'm still not in LA"
Cons: "THE DELAYS! 36 HOURS ON THE ROAD AND STILL GOING! NEVER AGAIN!!!!"
Pros: "Boarding was handled efficiently."
Cons: "There wasn't much of a welcome aboard. Definitely not the WestJet of earlier years."
Cons: "Having to pay to watch a movie and ear plugs"
Pros: "People very helpful and friendly."
Pros: "Tv coffee cookies staff"
Cons: "Flight was delayed"
Pros: "The service was nice"
Cons: "It was a short flight so there was obviously no entertainment and just snacks. I had a choice of pretzels or two little cookies. I understand it's a cost thing, but it still felt a bit cheap. Everything else was great."
Pros: "The crew's exemplary customer service and friendly attitude made this flight a pleasurable experience."
Pros: "Crew was enthusiastic Boarding was quick"
Cons: "Window seats are inhumane. The side of the plan curves in so you can't even stretch your leg straight"
Cons: "no diet coke"
Cons: "Very long wait for bags"
Pros: "Ride a bit bumpy, but no biggie."
Pros: "on time polite staff"
Cons: "Boarding area - not enough power outlets people seem to board out of zone sequence I think"
Cons: "they didn't serve anything"
Pros: "Entertaonment did not exist....did not even have a sandwich...just junk food"
Cons: "Flight back to Toronto was delayed by over 3 hours"
Cons: "Sat on tarmac for over 40 min waiting for gate"
Pros: "Fast boarding"
Cons: "WiFi didn’t work"
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Pros: "It was on time,!!!"
Pros: "I didn’t like anything at all"
Cons: "They have to add electronic devices or charge plug on it"
Cons: "Baggage claim number was wrong. They almost took my bag away"
Cons: "The chairs"
Pros: "It was fast"
Cons: "They could have offered headphones, the charging outlet didn’t work"
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Pros: "It was average."
Cons: "I am quite sure there was a booking error and no one was willing to make any accommodation. Should have been charlotte to boston. I ate the cost. Tried to reschedule with cheapo air and voila wrong again. That cost me another $50.00"
Pros: "Drink service- Dr Pepper. Clean bathroom."
Cons: "The seat was very hard but I was sitting in economy."
Cons: "No idea. I thought everything was good."
Cons: "PHX airport baggage claim was a mess. I had to wait 40 min to pick up the luggages."
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."
Pros: "We were early but couldn't get to the gate!"
Cons: "Same as above"
Cons: "Only snacks available at 5am"
Pros: "Prompt on time service."
Pros: "Ease of boarding with the group numbers"
Pros: "Best landing I’ve experienced recently!"
Cons: "Too cold"
Cons: "Too many delays as usual"
Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Pros: "Nice flight, great leg room, staff was friendly and flight was on time."
Pros: "Friendly attendants, plenty of coffee. Great service."
Pros: "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
Cons: "Plane needs to be retired or retrofitted to accommodate smart device charging."
Cons: "Too many delays"
Pros: "not much"
Cons: "not much"
Pros: "Uneventful and on time"
Pros: "Good meals"
Cons: "Not much legroom. Good movie shown but would have like personal options like other airlines."
Pros: "Was on time"
Cons: "Lots of time changes. 1 piece of luggage sent wrong destination."
Cons: "Paid for extra legroom, got a seat that didn't recline :("
Cons: "No wifi or any video"
Pros: "smooth disembarking"
Cons: "30 mins delay"
Pros: "Got in an hour early. Booya."
Pros: "Everything went fine and was uneventful. For me, an uneventful travel day is a good travel day!"
Cons: "I dislike how early the entertainment system shuts off"
Cons: "Jetway should not be backed up all the way to the counter. Stop calling so many groups for boarding without knowing that no one is actually getting onboard. Force subsequent groups to step aside until called."
Pros: "Good experience all around."
Cons: "15 minutes late. No big deal though"
Pros: "personal entertainment systems and charging plugs"
Cons: "only pretzels and no headphones offered for the entertainment systems."
Pros: "Not VERY overcrowded"
Pros: "Seat were comfortable and I didn't feel claustrophobic."
Pros: "All good - with every aspect of the trip."
Cons: "Being stuck in a high dollar city for an additional night when i should have made it to the lower intermediary city and flown standby the next day."
Pros: "The crew was amazing"
Cons: "Wish there had been any kind of entertainment available or if there was it would have been better advertised"
Pros: "I was only a few minutes late and was not allowed to check in my bag or to board the flight."
Cons: "They could have let me board!!"
Pros: "Nice seats fast boarding"
Cons: "Snack can be more richer"
Pros: "got an upgrade to Business Class but on those small flight - meh"
Cons: "The recline didn't work nor did the sound on my TV."
Cons: "In a flight that is only 1:45, to have an incoming flight delayed by 1:45 for non-mechanical issues can create a lot of havoc. On the turnaround, we boarded and arrived very late. We missed our connection to Sydney and had to wait 24 hours for the next flight out."
Cons: "i got to the airport 2.5 hours befor my flight to play it safe and waited at the check in for about a hour befor a air canada employe even showed up. vary poor service on the airlines part i will never fly with air canada again."
Pros: "Passengers were kept well-informed by staff on flight status. Boarding process was efficient. Gate agents and crew were professional and friendly. Appreciated the in-flight entertainment."
Cons: "Seating was cramped and claustrophobic. I'm only 5 feet tall and my legs were stiff after a 90 minute flight. "Snacks" were kind of pathetic - tiny bag of pretzels. The worst part was the crowded gate area at Boston. It made me feel like a cattle holding pen. Since we're told to get there two hours early, it would be nice to have more than a tiny little snack bar with overpriced pre-made sandwiches and salads that have been sitting out for who knows how long. Crappy lukewarm coffee. Starbucks is right outside security, but of course we can't bring liquids through."
Pros: "It was on time."
Cons: "I wish the entertainment system had had closed captioning, and/or that the inflight wifi had worked."
Cons: "5 hours delayed because captin was late."
Pros: "On board entertainment"
Cons: "No real food for purchase"
Cons: "The waiting area at the Boston airport is poor. It is very small, rundown and with limited access to refreshments. It's ok but certainly not a selling point."
Pros: "New system with Canadian customs was fantastic. Went through really quickly."
Pros: "To like food, service."
Cons: "At Check in, the guy give me the seat number is too big:("
Cons: "All good"
Cons: "I'm 6ft tall and paid for a coach ticket. This aircraft wasn't built for tall people in coach."
Pros: "Crew was very nice"
Cons: "Flight was delayed by 10 minutes but had to wait 45 minutes on the plane before take off. Quite stressful and tiring!"
Pros: "Employee in Boston terminal great help in sign in process. Volunteer, I believe, in Air Canada terminal in Toronto helped me find my way to another terminal."
Pros: "The crew at the gate were courteous and handled my inquiry professionally. Did not experience much because I slept through the whole thing. But the seat was comfortable."
Cons: "Air Canada receptionist (a blonde lady) at Logan took care of luggage poorly while checking in. She was impatient and threw my luggage like it was trash."
Cons: "Flight delayed out of Boston. This seems to be the normal state of things. I dont think I've ever flow this route on and had an om time arrival This caused me to miss my flight in Toronto, forcing me to spend the night. I pressed their customer service rep for a hotel, but they refused claiming it was a weather related incident and they were were therefore mot responsible. The weather in Boston and Toronto was fine and at no poi t on the flight did anyone offer Any Reason Whatsoever for the delay. Moreover when i protested the customer service agent mocked me for not realizing it was a 'weather related incident'. I spent the night on the floor on YYC. Needless to say, Ill never fly Air Canada again."
Cons: "Wireless system slow and costly."
Pros: "Service was amazing. Flight was intime and they helped me with my luggages to be transferd directly to the last country eventhough they are two seperate booking"
Pros: "We didn't crash"
Cons: "Terrible service by the Air Canada stewardess. She was surly and unprofessional. Just flat out rude."
Pros: "I never got in my flight home for my aunts funeral and to get back to work because nothing on your website warned or notified me that I needed a visa just for a connecting flight on Air Canada so not only did I lose my money I was denied my flight denied the chance to be at my aunts funeral and get back to work. So my honest opinion is that I am extremely disappointed and deeply saddened by this evtire ordeal now I have to spend more money to purchase another ticket with another airline to go home. Thanks for the hassle! Aslim Hosein."
Cons: "Seriously? NOTHING AT ALL and I wish I could select no stars"
Pros: "I liked the service crew and flight attendants help. It was amazing to come home safe. I enjoyed my flight."
Cons: "Nothing at all."
Pros: "Genial crew"
Cons: "Disorganization in Boston, we almost missed our connecting flight"
Pros: "My flight was delayed and I did not get my baggage when I arrive at Boston airport.. I had no clothes or anything to wear for three weeks when I got to Boston. I complain the very day I got to Boston airport. Up till now the bag I checked in at Toronto airport has not been given to me. The funny thing is after I checked in, it was not scan at any other place except Toronto. So it got lost at Toronto where I checked in. All that am told of is the baggage can not be located. Three weeks I spend at Boston, I had nothing."
Pros: "The flight had to abort take off due to an issue with the pilot seat. We had to return to the gate for them to fix the problem. Left the gate a second time only to sit on the runway with no explanation from the pilot."
Pros: "The tremendous effort to support our making our connecting flight."
Cons: "The nightmare between flights in Toronto airport"
Pros: "On time departure"
Cons: "I had visa on expired passport ,staff on duty took too long nearly an hour to clear me."
Cons: "Flight was late taking off"
Pros: "Very nice new plane. The special "natural" lighting made it easier to sleep and wake up."
Cons: "Both flights were significantly delayed and the boarding process for the flight to Tel Aviv for some reason took absolutely forever. Then we waited on the tarmac for almost two hours."
Pros: "The crew was nice and the flight landed on schedule."
Pros: "Service on the flight is always good and the transfer in Toronto was seamless."
Cons: "The departure area in Boston is dreadful. no room and no amenities. Straight out of the 60's."
Pros: "Very smooth easy flight there were no delays!"
Pros: "Wish the longer portion of our flight was as pleasant as the short leg to Toronto."
Pros: "Wheel chair request on arrival in Toronto was very poorly implemented resulting in two long delays"
Cons: "If Air Canada can't get these basics right it will be difficult to be competitive with Porter Air"
Pros: "Everything was fantastic. Great flight crew. Great stuff."
Pros: "Logan checking with own security checkpoint Boston to Toronto tv great Staff professional"
Pros: "Clean plane, attentive efficient staff, easy boarding."
Cons: "Flight staff forgot to pass out customs forms upon landing in Toronto - caused some confusion at customs entry."
Cons: "Zero communication on status of flight! Just changed the time on flight multiple times but no updates given! Canceled flight 10 hours later! Had to make own hotel reservation in Toronto with only possible reimbursement."
Pros: "The fast boaring"
Cons: "The 3hr delay. Not many announcements. No one at the gate/desk. Had to be in a crowded gate area with no choice."
Pros: "Good movie selection"
Cons: "Poor organization and late takeoff"
Cons: "fitst leg was late. no communication about the connection. was not not clear whether we're going to make the connection - too much stress"
Pros: "Seating in two's very good."
Cons: "Both going and return had to wait an extra hour."
Pros: "Not much"
Cons: "It was delayed which caused my connection to be cancelled and rebooked for next day. Was extremly uncomfortable and very expensive"
Pros: "The staff was accommodating."
Cons: "The flight had two legs: from Boston to Toronto and from Toronto to New Delhi. The layover was 1 hr 6 min, which was tight. After checking in our bags, we found out that the first leg of our flight is 2 hours late, so obviously we couldn't take the second flight. Looking at the TV monitors, I noticed that pretty much ALL Air Canada flights are seriously delayed. Luckily, there was an earlier flight to Toronto (which was scheduled to have already left, but it did not leave because that was delayed, too). The staff put us on that flight and double promised to make sure that our checked in baggage gets transferred to this alternate flight. The checked bags did not get transferred. When we arrived at Delhi, after an exasperating 1.5 hour delay after a 20 hour flight, the airline told us, and many others in the same situation, that our baggage did not arrive, and we have to come the next day to pick them up. The issue was, we were not staying in Delhi, just transiting through it. No luck, the airline said, because the customs have to be cleared at the port of entry. We are still waiting for our baggage. Oh, and if that was not enough, the airline allocated well separated seats for all the members of our family. I'd think it would be a common sense that people who have been booked on the same ticket must be assigned consecutive seats. But apparently Air Canada does not have much common sense. NOT flying with them ever again!"
Cons: "Late and overbooked Toronto Airport Dodd is bad. --- no veggie optional"
Pros: "Bos->Toronto Good Air Canada at Boston Logan airport has there own gate area with only 3 gates. This reduces the security line for faster security check. However this also causes problems with PreCheck. See below."
Cons: "Bad There is only one line for security at Air Canada Boston Logan because of the small volume at this check point. Because of this, PreCheck passages need to hold onto there bording pass as they go through security. The first security person who checks ID and boarding pass only told my wife not to take off her shoes. He did not tell her to hold on to her boarding pass, so she put it into the bin for x-ray stuff. So later security personnel then told her to take off her shoes and gave her a body scan because her boarding pass was already in the x-ray machine. I always hold on to my boarding pass thru security but had to take my computer out of my carry-on."
Pros: "Honestly, don’t care for this airline. There’s always some hiccups with boarding, ride staff, mediocre cabin, etc."
Cons: "Why do they always want to check bags that are your everyday carryon items (large purse, medium backpac, etc.), but allow people to carryon their larger carry on suitcases filling up the overhead bins. Those are the people they should be making check their “carry-one.” And then be rude about it on top of that."
Pros: "Great. they upgraded us to First since my husband was silver premier"
Pros: "Cannot rate the food as I didn’t have any."
Pros: "Roomy sears free WiFi. Free coffee"
Cons: "The food selection. For someone like me who cannot eat cheese. there was absolutely no choice. Everything on the menu had cheese."
Cons: "Long delay."
Pros: "The plane window seat"
Pros: "New remodeled gate waiting areas plane"
Cons: "Plane is too old"
Cons: "Multiple delays"
Cons: "It was quite late"
Pros: "awesome, caring staff"
Cons: "Only sent a code for bad wifi on one of two trips. I wish united airlines would step up their game. At least I didn't get dragged off."
Cons: "United sucks soooooo bad"
Pros: "Competent, organized, pleasant and efficient staff, on time"
Pros: "Everything !"
Pros: "Nothing at all"
Cons: "The flights were late and annoying"
Cons: "Late by almost an hour"
Cons: "No seatback screens."
Cons: "Flights was delayed and connection was unable to be made. My younger brother is now im limbo in newark nj and is not getting much help at all. Very dissapointed in united. He may have to spend the night in the airport they said. Smh"
Pros: "Amazing plane with great features! Incredible staff!"
Cons: "Bathrooms should be bigger"
Pros: "Kelly is an exemplary employee at the United counter at Logan. She showed compassion and caring after the passing of my brother and changing my ticket . Kudos to her!"
Cons: "I wished there was a snack."
Pros: "Everything except the wifi not working"
Cons: "The wifi not working"
Cons: "Were held up by TSA in San Francisco because we were not given receipt for our dog who traveled with us. (We had a 2 hour layover in SF and took dog outside the security area for relief). Then the ticket counter in SF was understaffed and it took a long time to get the receipt printed (Once at the counter the agent was very helpful, efficient and quick). Should have a pet area inside the security of airports, like Palm Springs does."
Cons: "They mis-tagged my bag and still haven't found it and have not been helpful or informative when I call to check the status"
Cons: "Unreliable wifi."
Pros: "Fast and easy yo use"
Pros: "Getting off the plane"
Cons: "Bathrooms weren't working, huge lines in aisle, lackluster service. Overhead bins were full by Group 3. late takeoff."
Cons: "I like everything from this."
Pros: "Did get last seat in business class!"
Cons: "The seat assigned online not valid because of change of equipment. Did result in upgrade to business. Very happy outcome."
Pros: "the gate was across from the lounge entrance, after the delay got a seat row to myself"
Cons: "delayed multiple times due to maintenance issue (their fault), no compensation for lost time"
Pros: "Curbside checkin and luggage check"
Pros: "Attendants were friendly and helpful."
Cons: "One of the attendants was pushy and rude."
Pros: "Broading was seamless"
Cons: "For reasons known only to them, United managed to separate the reservations of my wife and mine. Having paid for the trip with the Mileage Plus Explorer card, the first checked bag is free for each traveler. At the kiosk check-in at Logan, the machine wanted to bill us $25 to check my wife's bag. It took another 20 minutes to get this rectified."
Cons: "Baggage took 1 hour to come out"
Pros: "Very satisfied."
Pros: "The flights were delayed nd alot of terbulance"
Pros: "My dinner was delicious"
Cons: "Two time delayed"
Pros: "went smoothly"
Cons: "lack of free peanuts"
Pros: "Horrible airline"
Cons: "Uncomfortable, hidden fees"
Pros: "Easy boarding process"
Cons: "Not enough legroom"
Pros: "The complimentary movie, and the incredibly nice service."
Pros: "This was the best leg of the trip."
Cons: "That we where heading to Chicago further from our end destination."
Airlines flying from Massachusetts to Toronto Pearson Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Massachusetts to Toronto Pearson Airport
Masks required on board, masks provided on flights from Massachusetts to Toronto Pearson Airport
Social distancing seating
Middle seats unavailable to book on flights from Massachusetts to Toronto Pearson Airport
Testing for antibodies, testing for symptoms for flights from Massachusetts to Toronto Pearson Airport
Waiving of change fees. Search flexible flights from Massachusetts to Toronto Pearson Airport