Daily cleaning, installation of cabin HEPA filters on flights from Maui to New York
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Scores according to KAYAK customer reviews
Cons: "I love Alaska"
Pros: "Nothing at all memorable Nothing bad Standard didn’t see much of them honestly"
Cons: "Beverage and movie player service was quite a while after when I expected. Movies were very limited compared to other airlines, and a $10 fee. The beverage/ food sales service did need to stop because of turbulence and didn’t restart fast enough for the passengers at the back of the plane that missed out. No water offered before landing, FYI. No blankie and pillow either."
Cons: "Seat, IFE, leaving on time"
Cons: "Food. Meal service. Coffee. Screens for movies"
Cons: "No worthy"
Cons: "It is much better now"
Pros: "Arrival was early"
Cons: "More sandwiches selections"
Pros: "Comfortable trip"
Cons: "More room and more padding."
Cons: "There were no tv monitors on the board of the plane."
Pros: "Service. Comfortable plane."
Pros: "clean and good plane"
Cons: "unfriendly crew"
Cons: "Delay Part not available"
Pros: "Great crew"
Cons: "Nothing in particular"
Cons: "They lost my luggage and caught us at Newark airport for around 2 hours and did not pay back. They gave us a cheap coupon with limited duration. Plus, they broke my luggage and never paid back."
Pros: "The stuardists were very nice and attentive"
Cons: "Seat was broken and would not recline so incredibly uncomfortable for red eye. I was freezing (though I’m often more chilly than others). Not great food options."
Cons: "No Free Meal"
Cons: "No food"
Pros: "My knees didn’t hit seat in front of me"
Pros: "- very friendly cabin crew, went out of their way to make us feel comfortable - communicative flight crew which I appreciate - easy boarding process - on time even despite some bad weather"
Cons: "- slightly confusing at ticketing area and my parents only needed to procure tags for their baggage (already had boarding passes) - after waiting on a long line for a period of time I suggested they go to a kiosk which they did, however after placing the tags on their bag, there was a group of about 3 Alaska Airlines staff standing right in front of us laughing, and having a personal conversation. Not one staff member attempted to greet or direct my parents as to the next step in the process. I found this to be unprofessional. While I have dealt with much much worse, this did leave a bad taste in my mouth."
Pros: "Pleasant personnel"
Pros: "Fast service!"
Cons: "It’s good for economy class!"
Cons: "The WiFi broke and the crew only had a limited amount of televisions. In the future, think about having a back up or the steps that would need to be taken to repair the WiFi!"
Pros: "On time service"
Pros: "spactiousness. atmosphere. free carry on. Convenient snacks. Much better than United."
Cons: "no complaints."
Pros: "Great airline"
Pros: "helpful cheerful staff cordial and pleasant ."
Cons: "The luggage belt kept changing"
Pros: "Being on time."
Cons: "Purchase my meal."
Pros: "Wifi and outlets"
Cons: "The food wasn't good and they run of food to buy."
Pros: "Comfort and customer service"
Cons: "Nothing g"
Pros: "The hospitality"
Pros: "Great flight"
Cons: "Limited selection of movies"
Pros: "Friendly air hostesses. Customer service (3) rounds of drinks and food."
Pros: "On time. Very professional staff. Pretty good food."
Cons: "Nothing as such"
Pros: "Very attentive and nice staff I love this airline .. keep it up you guys, thank you"
Pros: "all the efforts they went through to ensure our comfort as our flight was delayed 3 hours"
Cons: "The planes, both ways, was filthy."
Cons: "almost 5 hr delay, Really!"
Pros: "Delayed BC of Pilots schedule, boarded the knowing the pilots weren't even there yet waited 30 mins for pilots with no air-conditioning til the stewards called someone to turn on air... finally checking the plane and during that found there was something wrong with waited an extra 45 mins til we finally took out ...were supposed to arrive in Newark at 5:55 pm did land til 7:15pm that messed up my pick and the schedule"
Pros: "we left 20 minutes early captain kept us informed"
Cons: "amenities were poor"
Cons: "I found the temperature in the cabin to be extremely cold."
Cons: "The Airline did not notify via text/email that the flight was delayed for 2 hours."
Cons: "Two hours late"
Pros: "Accomodating counter people and crew."
Cons: "Less uncourteous flyers"
Cons: "Left late"
Pros: "Great meal"
Pros: "Friendly attendants"
Pros: "Short island hop but still great staff is just HAPPY"
Pros: "It was nice to have a meal and complimentary drinks."
Cons: "it was a 20 minute trip, it was fine and easy"
Pros: "The boarding was good, seat comfortable. I liked that we were fed a meal."
Cons: "Not having to pay for snacks, movies, head phones....just include it in the fair."
Cons: "One hour later"
Pros: "First class was especially luxurious. And the Mai Tais were the best of the whole vacation."
Pros: "Rum punch and boarding was gread"
Cons: "I would have liked to purchase a Leo Hawaii experience in on the Maui end"
Pros: "From check in to inflight excellent"
Cons: "Nothing other then screaming babies, people don’t fly with your screaming baby, do stay cations"
Pros: "Soggy and sy8cky samdwich"
Cons: "Movies werent complimentary"
Pros: "Easy check in"
Cons: "Lighting on plane not very good"
Pros: "Very good landing"
Cons: "$0 charge for cked bag from JFK to HNL, but I was charged $25/- for the same bag - 38.5kbs from HNL to JFK"
Pros: "Staff was very helpful and friendly!"
Cons: "We had a 3 hours delay and no one could explain what was going on"
Cons: "Sits are not that good"
Pros: "Wow, still serving snacks and a meal. Who else does that? And complementary wine. Left on time, arrived early, bags came right away. Why haven't I been flying Hawaiian?"
Cons: "That we can't keep the blankies."
Pros: "Ahead of schedule, friendly and delicious meal!"
Pros: "On time"
Pros: "They fed us which was great!"
Pros: "On time, courteous."
Pros: "Hawaiian Airlines has a long history of inter-island travel. Comfortable waiting area, friendly and helpful staff. All make your travel experience care free."
Pros: "On time boarding Seat availability at last minute Early boarding with Premier Club"
Cons: "High cost limits inter island travel"
Cons: "Have to pay to watch TV and/or Movies Have to pay for a pillow and/or blanket Have to pay for headphones"
Pros: "Empty seat next to me."
Cons: "Entertainment choices were poor."
Pros: "Everything else was great"
Pros: "I got an entire row to myself"
Cons: "Agent at counter didn't give me claim tag."
Pros: "Besides the 15 minute delay which was pretty much made up, everything was wonderful."
Pros: "friendliness of staff and Captain"
Cons: "would like complimentary TV channels and movies"
Pros: "Very courteous staff."
Pros: "Very polite staff"
Cons: "Baggage fees and you need to pay for entertainment"
Pros: "Attentive and friendly!"
Pros: "Nothing- 4 hour delay on the Tarmac and they did nothing to advocate for us getting off the plane or keeping us updated."
Cons: "See above"
Cons: "Delay. One luggage was dented. Second Luggage was lost and was delivered later to us."
Cons: "boarding a bit chaotic"
Pros: "Comfortable legroom. Nice that you get a map of the Hawaiian island you land at"
Cons: "Luggage costs are a bit high considering these small inter-island flights are already highly priced"
Pros: "Kahului airport is difficult to navigate and no internet or charging stations"
Pros: "Staff were thoughtful and attentive at all times"
Pros: "Jennifer at the luggage department was exceptional made a bad experience somewhat tolerable"
Cons: "After boarding the plane and settling in, we were told to disembark because of mechanical issues. We then waited in the lobby sitting on the ground while they prepared another plan for us to depart. After a hour-and-a-half delay we finally departed but when we landed at LAX I discovered that they had lost my luggage instead of arriving at 9:40 and being on my way home, it is now 1 o'clock in the morning and I'm still not home because I had to fill out forms and deal with missing luggage. NOT HAPPY WITH MY EXPERIENCE!"
Pros: "Easy and efficient"
Cons: "Plane was really dirty"
Cons: "Older aircraft"
Pros: "Great experience!"
Cons: "Better food and more water."
Pros: "Friendly and cheerful!"
Cons: "I couldn’t sleep in a chair... wish I could"
Pros: "I love the overwhelming positivity exuded by the stallions in business class. Sometimes good things happen to mediocre coffee, others not so lucky!"
Cons: "The guy next to me looked like Joel Osteen and his daughter was actually Cardi B. I could feel the existential dread coming from their tray tables. Also, Lemon and Caramel cheesecake? What an awful flavor combination."
Cons: "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."
Pros: "Smooth and easy."
Cons: "Not applicable"
Pros: "Premium boarding breakfast sandwich pretty good"
Cons: "My screen stopped working in the middle of an episode."
Pros: "Everything is perfect"
Pros: "the service in general very nice"
Pros: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."
Cons: "Much older plane. Not as comfortable as some other planes I've been on."
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Cons: "There delay"
Pros: "Layout of aircraft"
Cons: "Couldn't find USB port."
Pros: "Easy ride back home."
Cons: "Limited options for closed captions video. Any announcement was not mentioned in writing."
Pros: "The airline did not disappoint and the customer service were very professional"
Cons: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"
Pros: "Enjoyed food and movies.Woul"
Cons: "Would like more comedy or romance movies. Becky"
Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."
Pros: "Comfort and boarding"
Cons: "Delay and food"
Pros: "On time. Funny pilot"
Pros: "Nothing about it was good. They made us Americans feel so unwanted."
Cons: "The staff was rude"
Pros: "I didn't like anything because the fly leat 3 hours"
Cons: "Headphones suck"
Cons: "Extreme delays"
Pros: "Excellent trip. Provided ample food snacks and drinks."
Pros: "Smooth. Fast."
Cons: "See above airport connection disaster...."
Pros: "We landed 50 min early!"
Cons: "The aircraft could have been cleaned more thoroughly before boarding."
Cons: "Being scammed by the Chinese, China Southern"
Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"
Pros: "Comfortable seating in business class Arriving JFK early."
Pros: "All restroom floors were wet. I have seen this in others 767's too. Is this a 767 phenomenon"
Pros: "The stewards were professional, courteous, efficient, helpful, excellent at keeping the cabin clean, kind, and just overall wonderful."
Pros: "loved the cookies!"
Cons: "Wish there were more legroom on those little planes."
Pros: "On time"
Cons: "see above"
Pros: "Plane got to NY."
Cons: "Plane got to NY an hour late due to a maintenance issue, and we missed a connection because of it. Delta staff very unhelpful regarding connections and rebooking... we got redirected to a wall of phones to call for help."
Pros: "Nice staff"
Cons: "Old plane especially in first, no TV s"
Pros: "Was good"
Pros: "the Ground team from Israel to New York was amazing and very helpful."
Pros: "It's what I didn't like....as a Sky Miles member I should get a free bag. Small aircraft for a FL trip."
Cons: "Announcements were difficult to hear. ?static"
Cons: "make me sleep in the airport unexceptedly"
Cons: "Coming back was good ,but going was a mess"
Pros: "Efficient boarding and on time departure."
Pros: "The flights didn't have any delays"
Cons: "Seat wasn't comfortable."
Cons: "Entertainment options were great"
Pros: "The pasta offered at lunch was tasty."
Cons: "The snack which was described as pizza had a really bad taste and this offering should be discontinued and something that tastes better should be offered."
Pros: "service was good"
Cons: "seating was uncomfortible"
Cons: "Very slow boarding. No overhead space."
Pros: "friendly staff"
Cons: "It was fine with me."
Cons: "It was FREEZING. Uncomfortably so that we were unable to sleep."
Cons: "Antiquated entertainment system. Lack of a/c power outlets at each seat."
Cons: "No entertainment options."
Pros: "Meals and service were very good."
Pros: "on time and it was comfortable"
Cons: "No individual TVs, electric plug nor WiFi"
Cons: "Miserable food. Just horrible quality. Truly - and I'm not picky."
Pros: "Choice of entertainment was excellent , ice cream excellent"
Cons: "Food options poor except for ice cream too many extra fees"
Cons: "Overall was Great."
Cons: "Didnt like the food or the movie selections"
Cons: "No personal entertainment devices on 737-800."
Pros: "Efficient boarding, smooth flying, arrived on time"
Cons: "Inflight entertainment could have been more user friendly"
Cons: "No wheelchair provided which was requested for. Touch screen not resetted"
Cons: "I was very cramped in my seat."
Pros: "That I arrived at my destination"
Pros: "The service was super"
Pros: "Boarding was quick."
Cons: "1. No individual monitors. The pull down shared monitors are antiquated and not the standard now. 2. Would not fly AA from SJU again because of this. Unless I preloaded my iPad with movies."
Cons: "Missed first round of golf. Have no clubs or clothes. So far this sucks."
Pros: "Service, good, comfort but most of all Price! Great but at $600 round trip from Orlando to Rome."
Cons: "Seat was awkward. Staff didn't respond to 2 calls of with the button. Air seemed exceptionally dry and was oddly warm."
Pros: "no fresh food"
Cons: "I booked on BA I ended up on AA. US carriers to Europe gives inferior service vis a vis the competition if i wanted a US carrier I would have booked one. It was bait & switch. Compared to whats available in entertainment & comfort on flights, this was like a hires & buggy"
Pros: "2:30 h late!"
Pros: "todo muy bien"
Pros: "The touchscreen was pretty awesome"
Cons: "Loud passengers"
Pros: "The movies were great and the staff was friendly"
Pros: "Staff was friendly, courteous & helpful."
Cons: "Movie choices were not the greatest, as well as the food choices!!"
Cons: "it was really bumpy"
Cons: "There were no screens by each place!!"
Pros: "Everything in business class!"
Pros: "It was great."
Cons: "Everything was good."
Pros: "Business class is very good"
Pros: "Great entertainment system."
Cons: "Over an hour late."
Pros: "The food was excellent"
Cons: "Did not get to sit with family"
Cons: "No AC or USB charging ports, no individual entertainment screens."
Cons: "No one at baggage claim to answer questions. Flights Not listed on carousel monitors. Packed baggage claim , Chaos , no employees to assist."
Pros: "Great attendance kind courtesy"
Pros: "Overall, it was easy going"
Cons: "They didn't even provide nuts!! No snacks at all after the long trip."
Cons: "Boarding group announcrments were hard to understand. Aisle were full of people getting settled and nobody could move. Loading back to front makes more sense."
Cons: "food was very spicy. Asian meal was horrible for me & all around me"
Cons: "I don't like that they board from front to back. it makes more sense after business class To board from the back."
Pros: "On time"
Pros: "United airlines codeshare was horrible. Last minute cancellation and NOT helpful when I called them."
Cons: "I wished there was a snack."
Pros: "Everything went how it should."
Cons: "I have no complaints so far"
Pros: "Good it was."
Cons: "El vuelo se atraso"
Cons: "Waited too long to land"
Cons: "Had to pay if you wanted to watch regular tv."
Cons: "After getting pushed back 3 times it finally got canceled and left me and 4 other strangers to drive back home so I wouldn't miss work. Another not being late to work in the military is not good to go."
Cons: "Weelchair service is bad"
Pros: "The snack"
Cons: "For the price I paid, it was a terrible seat, no room with 2 people sitting on either side."
Cons: "The wi fi did not work"
Cons: "G hj j"
Pros: "Staff courtesy was outstanding. This is my 2nd trip with United Airlines. Much success to your United in the years ahead. Ritza"
Pros: "Professional service and on time departure"
Pros: "Everything was on time"
Cons: "Seat cushion uncomfortable, seat back wouldn't stay forward"
Pros: "Ride was good. Attendants were good. Other passengers were cooperative and compliant."
Cons: "This plane, as most others nowadays, was cramped for space."
Cons: "The area around me was very dirty. Made me a bit uncomfortable"
Pros: "Courteous and friendly employees..helpful"
Pros: "We had a delay and everyone was very helpful!!"
Pros: "Flights were on time..."
Cons: "A caramel waffle is definitely better than salted pretzel sticks but the airline should at least offer chips or cookies."
Pros: "Absolutely Nothing!"
Cons: "The whole nightmare of flying on United worst travel ever. never again"
Pros: "My co flyer"
Cons: "Departing do late, and this is the second time on a row"
Cons: "A lot of turbulence but what can you do."
Pros: "All the service"
Pros: "Very efficient and timely"
Cons: "The tv and movie did not work"
Pros: "The complimentary movie, and the incredibly nice service."
Pros: "Employees were very nice Very easy to board/check in"
Pros: "The new planes are great."
Pros: "On time!"
Cons: "No complaints"
Cons: "Checked luggage took close to 45 mins to arrive"
Pros: "I was very disappointed for the price I paid I expected a bit more of everything there"
Cons: "paying for baggage no food service"
Cons: "WIFI was not working"
Airlines flying from Maui to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Maui to New York
Masks required on board, masks provided on flights from Maui to New York
Social distancing seating
Middle seats unavailable to book on flights from Maui to New York
Testing for antibodies, testing for symptoms for flights from Maui to New York
Waiving of change fees. Search flexible flights from Maui to New York