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We were really impressed with the customer service throughout Alaska Airlines. Every crew member we engaged with were very welcoming and eager to help. I find airline travel to be extremely stressful, but my experience with Alaska Airlines was the complete opposite. We will definitely be booking future flights with Alaska Airlines.

Delayed 2-3 hours. We boarded one plane, then had to deplane, and board another. Got to Houston 2 hours after the scheduled time at 2 am CST.

We were delayed a bit due to late arrival at SeaTac. All was well until we reached Dallas and suddenly a weather storm cause the air traffic control people to stop landing in Dallas so we eventually diverted to Oklahoma City due to fuel concerns. We were never off the plane in Oklahoma City, but just waited for refueling and an opening to go onto Dallas. They were pretty clear most of the time about what was going on how much time was going to be required for this problem to resolve. They were honest about not knowing the details yet. That actually is helpful to me.

I was worried about traveling with my mom with her accessibility requirements but they were able to accomodate and made it more pleasant to fly.

Gate agent was extremely rude and yelling at passengers during boarding. Then onboard, a flight attendant was also yelling at passengers. Ruined the experience, Alaska is usually better than this.

Liked direct flight options. Boarding is easy. Assigned seats, plenty of overhead bin space. Smooth flights, crew was helpful and friendly.

All airlines have just made flying harder and less pleasant. I think they care more about packages than people. Alaska is a bit better than others.

Overall the experience was good. Check in at the bag drop was challenging as the system was having issues and there was only one attendant helping the passengers. My personal experience was okay as it was straight forward but there were many who were having issues. The flight was good. I did not use the in flight entertainment very much as I had brought my own but it seemed to work well.

A smooth flight; a little cold on the ground and then suddenly heated when in the air; legroom on the 737-800 worse than on the outgoing flight, on 737-900. Much prefer flying Alaska to the northwest than flying American anywhere!

Super impressed by staff courtesy, and assistance, Flight was one of the best I've had despite turbulence... Will definitely be flying Alaskan air as my preferred choice

I like the first class seat amenities like the phone charger on the armrest even though it didnt really work on mine and the partition between the seats. I also liked that there were additional places to stash things during the flight. The food I got was steak and it was really tough to cut with the knife. Chewy too. A little disappointed in that. I liked that your name is on the screen too. nice touch. great service overall.

Flight was on time, clean, etc. Despite connecting to your wi fi I was unable to use your app to watch entertainment.

Not a United thing, but late afternoon departures from Denver with thunderstorms is always prone to delays.

Flight was 2.5 late. Maybe not United’s fault but late none the less. We were late as well on the first leg. WiFi quit working with an hour left.

Very stressful to locate United Airline boarding area, delayed flight, changing boarding area again to another location with all tiredness 😩. But flying was fine.

Flight staff and all was fine. Food always sucks on planes so nothing new.

Wonderful flight! The crew was good, check-in was good and orderly and the flight was uneventful and good.

The international portion was good. Food and beverage options were good. The sustainable wooden eatery was less than desirable. Your Star Alliance partner ANA provided real silverware. I'm 6'3" & 198 lbs and felt cramped in the exit row. How can that be? Flight attendant all had a pleasant disposition which is always good.

Armrest controller on my seat 35D and nextbooennseat 35E did not work right. Hard to press buttons to recognize and 35D had constantnpressure either upmost down somit was nearly impossible to make selections. .

Boarding was unorganized. They expected passengers to ask people to move their assigned seat they paid for in order to sit together. The seats even in comfort are smaller than other airlines and the flight attendants appeared not to be well prepared

There is was everything terrible all my flights was delayed so I missed my connection flights

Unfortunately the flight was delayed by almost 2 hours, so I missed an appointment arriving into DFW

Comfy and timely flight thanks to Cathay to all crew and the captain for our smooth landing.. above all thank You Lord for our Safe flight ❤️🙌🙏🏽

Primary flight attendant in FC wasn't that engaged throughout the flight. All other aspects of flight were good.

Little communication with passengers after sitting over 1 hour for a maintenance issue Then we had to deplane- no crew communication Poor gate information after deplaned WiFi would not connect AT ALL

Hey as long as you bring me back to earth in one piece I’m good! Otherwise great flight smooth take off and landing good staff Only thing is the staff at the back of the aircraft chatters a lot it’s annoying at times but I’ll let that go because they are very sweet overall.

Wifi was good on the flight from DCA to Dallas and terrible on the flight from Dallas to Tucson. The forward head in the flight from Dallas to Tucson was putrid smelling entirely urine soaked. The flight from DCA to Dallas was delayed by almost 30 min with a plane change.

With weather and severe delays it was disappointing we didn't receive any compensation for the 5 hour delay. Not even a food voucher.

The screens were inoperable for movies and such, but everything else was just fine

Plane, flight, crew, captain were all great. The first flight had a Chipotle box lunch...delicious. this return flight not as tasty, but filling.