5 out of the last 6 flights i have taken with Alaska in the last six weeks have been problematic in one way or another. And to top it off, now you do not get points for super saver tickets purchased.
Flight crew was nice and exit row was comfy. Entertainment on flight was and I used the outlet. Also the new phone flip down thing is nice.
I am writing regarding my recent flight from La Paz (LAP) to Los Angeles (LAX). While I understand and respect the importance of airline safety procedures, I left this experience feeling deeply upset by the way I was treated by a member of your staff. At the gate, I was informed that my suitcase contained a charging unit that could not travel in its current form. My husband and I immediately complied with every instruction given to us, including opening the suitcase and removing the charging unit. We were ultimately told that we needed to break apart the charger in order to board the flight, which we did without argument. Afterward, I was directed to another employee. I calmly asked whether it had actually been necessary to break the charging unit in order to board, as I simply wanted to understand the policy. Rather than explaining, she responded aggressively, repeatedly asking, “Do you want to stay? Do you want to stay? Because this flight is leaving.” Following that interaction, I was instructed to reopen my suitcase, remove my shoes, and the employee asked my husband whether I had been drinking. I have been sober for seven years, and being questioned in that manner after simply asking a respectful question was humiliating and incredibly upsetting. I want to be very clear that I am not challenging Alaska Airlines’ safety policies. I fully support them and understand that employees have an important responsibility to keep passengers safe. My concern is solely with the manner in which I was treated. I felt intimidated rather than assisted, and what should have been the joyful end of a trip celebrating my marriage became an experience that left me in tears for much of the beginning of our flight home. I rarely submit complaints and generally try to extend grace to people working in stressful environments. However, this interaction fell far short of the level of professionalism I have come to expect from Alaska Airlines. I respectfully ask that this incident be reviewed with the employees involved so that future passengers are treated with dignity and respect, even during time-sensitive situations. Given the distress this experience caused and the lasting impact it had on what should have been a very special trip, I would also like to respectfully request that Alaska Airlines consider providing a refund or other appropriate goodwill compensation for this flight. While I understand this may not be standard policy, I hope you will take the circumstances into consideration. Thank you for taking the time to review my concerns. I look forward to your response.
Very terrible/ never will I fly this airline again. Poor service in the plane. They cancelled a flight without booking another. All the way around it was too awful.
Attentive and kind staff. Decent boarding for wheelchair bound partner, off boarding is a little lengthy due to waiting for everyone to deplane before aisle chair can arrive. Not sure if there’s a better option.
No healthy food choices. There was no in flight entertainment .
Despite several unexpected stops and delays due to health conditions of the passengers, the flight was smooth and comfortable. The pilots and flight attendants did a great job of controlling a hectic situation and still being attentive to the customers.
Several delays without clear communication on timing. Very late beverage service during the flight.
There was plenty if room for my carry-on in above-seat bins, but they made me gate-check it on both flights!
I was disheartened that AlaskaAir would not accept my service dog and not only was I not able to have him on my lap for my anxiety but they charged $100 and made me keep him in a carrier - zippered up so not even his head was exposed. This is a disservice to people with disabilities and will never fly with this airline again.
