Assigned middle seat, no choice.
What you expect from an internal US flight: no food, crowded flight, cramped seats. I have come to expect two things - arrive on time and arrive safely. The good, we arrived safely.
Pulled away from gate and sat on tarmac for over an hour while technical difficulties fixed. We should not have boarded until plane was ready. We arrived over one hour late and just made connecting flight. Our luggage was not so fortunate.
Attendant at gate insisted my daughter's carry-on bag get checked because he put it crooked into the sizer. When I adjusted it and showed him that it fit, he still insisted that we check it. Unpleasant way to start our trip.
Flight was under booked so there was plenty of room.
Crew was unexpectedly loud/chatty with one another throughout the flight, even when things were quite and calm they were calling over our heads to one another and laughing loudly. Initially, it's an international flight from Spain and no crew members in my section atleast could speak Spanish. I had to help a passenger who only spoke spanish because the attendant kept repeating an order in english, just getting louder each time.
The low fare was the best part of the flight, but I later found that it came at a cost!!!!
First of all the Crew was rude and their lack of patience was obvious, the flight was delayed and was no fault of any of the passengers yet we were made to feel as if it was our ( passengers) fault. Secondly, the air was turned down, I guess to conserve fuel, and the plane was unbearably hot, And at no time was food offered for purchase or even a beverage service. I have flow AA for 20+ years and this was the FURST flight I have ever experienced. Sadly I believe it will be my last!!!!
Staff was great
getting off the plane was very time consuming despite being already landed. Not entirely sure why but this was the first time getting off a plane took some time. im sure the staff was working hard but I’m unsure why it took some time.
The breakfast on the international flight was pretty good. However, there were more frequent snacks and healthier options when I flew internationally on Delta.
I didn’t like that my pre-flight request for gluten-free snacks/meals was ignored. I didn’t like the attitude of one flight attendant who couldn’t bring herself to empathize with my allergy to gluten— which causes painful cracks in my palms and fingers.
It did not register my touch very well. It was hard to navigate through the movies as the scroll interface didn't work smoothly. The whole system needs to be updated, including the hardware.
Crew was nice
I hated my seat. Last row. Seat didn’t recline. Right next to the bathroom. That should not even be a row for passengers!
EWR gate personnel tried to move things along. Seat was roomie and the flight attendants were pleasant. Flight was on time and landed early. No complaints.
Long TSA lines at EWR, but they moved.
|Flights Arrive in||El Paso|
|Flights Depart from||McAllen Miller Intl|
|Airlines||American Airlines, United|
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